Pepe's Piri Piri in Neath Port Talbot

Orderd my food at 12 just eat said 45 minutes to arrive, received a phone call saying it will be 10 minutes late. It Took nearly 4 hours for my food to arrive phoned up multiple times in the end asked for a refund which they refused because"the order has left the store", when I left a review on just eat they replied saying I was lying, then had the cheek to phone my place of work to ask me to take it down . Shame because the foods amazing but the service here is terrible.

I’ve not received my food I’m in my hotel

Don’t waste your time ordering for collection, they never start making the food until you actually get there to pickup which takes another 30 mins on top of usual 30 min wait time for collection, happens every single time

Ordered at 8:54, said on the app delivered at 9:55 didnt turn up till 10:10. Food was loose in bag, had to put the meals together like a jigsaw. decent thing in the bag was the pepsi. Poor quality, cannot believe i saved my cheat meal for this.

Stunning food best takeaway by a long shot

Lovely food at Pepe,s. Parking near is a bit hard, however, there is loads of space behind in the car park.

The meal was excellent. Loved the service and the atmosphere, will visit again.

Food was excptionaly tasty and flavourful

Fantastic food and superb service tonight from Arun. Thanks mate. If you like your food super spicy try the extreme 🔥🥵🔥🥵🔥

a little disappointing tonight. good was good as always but no extra extreme sauce as requested and a poor amount of wedges. this had to be my 50th order at least so i hope you'll sort it out for the next one. 👍

Always lovely tasty food but this time we are missing 3 wings on the chicken burger order.

Order time never ready waiting for long time

Messed up our order of fries, offered to replace them, then phoned back accusing my partner of lying. Will never go to this establishment again. Awful service.

Even though it was 5 mins late it’s definitely worth the wait the food was outstanding never had a bad meal from here awesome grub

Whole lemon and herb chicken to die for, had so many times

Visiting Pepe's is always a safe spot. But sometimes it depends on the store. Some can let you down. This store was very clean; tables, floor and windows. It just feels nice when you sit and eat. Ordered the 1/4 chicken with chips. Mango and lime flavour. The presentation of the food was very nice. Taste, texture, flavour, freshness were all on point. Fries were made fresh too. There's free parking around the store. My only downside was the table was not stable. Whenever I wanted to cut the chicken or pick up a fry; the table would move left to right and vice versa. Very annoying. Otherwise I enjoyed my meal all round.

Always enjoy the food from here, very tasty!

food as always, was top quality 👌

I wanted to take a moment to express my sincere appreciation for the exceptional experience. From the moment I walked in, The store was well maintained and it was very clean and set the perfect tone for my Lunch. However, the highlight of my afternoon was undoubtedly the food. Each dish which I ordered was a culinary masterpiece, bursting with flavour and presented beautifully. It’s clear that your chefs are incredibly skilled and passionate about what they do. Will definitely visit soon again Highly recommended.

You could see that the chicken strips have been cut for savings. Food takes a while to get cooked. Food tastes good tho but portions sizes are not how they should be. Rude staff, customer service lacking

excellent again tonight chaps and chapesses 👍👍👍👍🥵🔥

Great service and delicious hot food

food takes ages to come and i paid 30p for peri peri salt yet they barely add any.

Staff have smelly attitude management should teach them etiquette and customer service

Hairball in food absolutely abysmal

Food was awful and had a hairball

excellent tonight that extreme sauce is still burning 🥵 👍👍👍

Told to collect at 6:55pm, food not ready for another half an hour. Handed food at 7:24pm

had delivery to my workplace then had cheek to phone my work to ask me not to complain to just eat that parts of my order was missing.send the order correctly and I won't complain

lamb burger was burnt lacked salad

First time trying pepe's overall great experience. Food was lovely and fresh. Bit too spicy for my pallet. But i know what im working with next time i order. Kids chicken nugget meal bit pricey for just 3 nuggets. Delivery driver was a lovely lad.

Food was late by an hour from the original time the order was expected to be delivered. Forgotten the sauces again.

the app specified a time, however after I got there I had to wait a further 45 mins. The shop was extremely busy, so the delay was understandable. The app needs to specify a realistic time to avoid people waiting unnecessarily

orderd at 12 had a phonecall at 1 saying it will be 20 minutes late, half 2 still no show phoned up and asked for refund, refused to refund as it was on its way they said. waited until half 3 tried to phone again they keot rejecting my calls, had to go work at half 4 so never received my food. finally spoke to someone again, who refused to refund me as its on its way around 5oclock and was told I shouldn't have orderd if I was going out. it shouldn't take over 5 hours to deliver chicken.

always the best quality food and fantastic service.. we are regulars and they are always so friendly and food is always hot and extremely good.. rate this 10/10 favourite place of all time

first time ordered and wanna try this chick and rice the food is awesome with perfect temperature. Will definetly recommend to my friends.

Chips was soggy and chicken was burnt. Very disappointed

Amazing food as always. Loving the new limited edition BBQ sauce please keep it

food is not even here and its saying the enjoy ur food

Worst order we have had didn't listen to instructions

Placed my order at 21:24 and it arrived at 22:48. When it arrived all 4 dips had exploded covering the drinks cans. In a mixture of sweet chilli, garlic mayo and piripiri mayo x2. Very disappointing as the food was superb 👌🏻. Please improve your delivery service 👍🏻

Received wrong order missing items and when I phoned the shop I spoke to 2 different clueless people who couldn’t run a bath VERY RUDE

always fantastic food and fantastic delivery... definitely always 5⭐️ service

“The TASKA was particularly my favourite, good ambiance and customer service.”

Fast friendly and nice food. Will come again

Ordered and paid then had to sit there and wait for 45 mins for my food

Like a Nando's service a little slow but tasty food

Pick up time 14:50. Sat in the shop waiting until 15:25. They hadn’t even started it. To top it off, given cans of Coke when ordering ‘large’.

piping hot and on time. Great meal

Missing items and what they did send was stone cold. I phoned them and they said they would phone back in 2 minutes and didn't bother. when I phoned again they rejected the call

Always hits the spot! 👌🏻 Love that you offer the veggie paneer option and corn on the cob side, unlike most other fast food places. Can’t fault it!

always delivering the goods will definitely be ordering again thank you

foods banging, need more drivers though everytime I oder it says 30 minutes. it's atleast an hour and half every time.

Absolutely devastated! My fiancé ordered two large meals for us, one large chicken strips meal and one large chicken and rice box meal. The chips were sent as medium and then instead of the chicken and rice box for myself I was sent what looks to be a quesadilla so now whilst my fiancé is eating I’m still starving and still haven’t heard back for a replacement meal or a refund after the manager told me he’d ring back in 10 minutes. I’m absolutely fuming!!

Delicious tasty and best local take out by far. Spice levels were bang on, grilled chicken was fresh and cooked beautifully.Service was excellent. Definitely ordering again, bravo Pepes 👏👏

food was bit cold but over fine also i asked for peri peri chips didnt deliver that

We’re regular customers and the food was great as usual. It was delivered really late and without an apology and when emptying the bags, half our order was missing. I’m still awaiting a refund. Won’t be back until it’s received I’m sorry to say as we love the food

lovely chicken melts in your mouth deffo worth ordering

Arrived hot and on time, will order again

Food was hot and delivered on time

I ordered on Uber eats at 15:11 and it did not arrive until 16:30, I ordered a hot and spicy quesadilla which was good nothing wrong with that, I also ordered a pasta la vista (paneer) which is a new item on their menu, I would not recommend anyone order this item as it was so greasy I couldn’t eat it, swimming in oil so much my pasta needed arm bands to survive, I rung up when my order was 20 minutes late and the person who answered was not helpful at all and just said “left two minutes ago” so i gave it another 10 minutes and rung up again, he still was not helpful and just said “it’ll be with you in two minutes”, he then said he would contact the delivery driver. Attached is also a photo of the receipt which looks like it is covered in oil and food.

Food is always amazing, really high quality and delicious. Unfortunately they seem to have a habit of marking the order as out for delivery as soon as the delivery window time hits, but it doesn't turn up, when you ring them and they tell you the driver is "just leaving". don't mark it out for delivery if it's not actually out for delivery. thankfully the food as mentioned, is always delicious (and hot thanks to the driver "just leaving" when you ring)

Food expected 7:05 then 7:10 then said it’s delivered 7:30 and it’s 7:50 and still nothing? Shocking

My bread was stale , limp lettuce , and cold , poor quality today which is strange as normally it’s beautiful

Absolutely terrible service tonight didn’t receive my burrito when I ordered a burrito meal, my food arrived late and was cold. Phoned the shop and was told a manager would get back to me in 20-30 mins no call back surprise surprise. Really disappointing I won’t be ordering from here again and I’ve ordered in the past but service has definitely gone downhill.

forgot my sons drink from his kids meal

Great food but, everything else was awful ! I placed a pickup order to be ready in 15 minutes - I turned up at the arranged time only to wait a total of 25 minutes.. even though it was meant to be ready on arrival!! Waiting to ask about my order, woman on the til ignored me - didn’t wanna know.. had to call a staff member for attention - not even sorry about it. Shocking. ** much better improvement past few visits - staff are much more polite

this place was disgusting. me and my friend went into pepes at 8:15 and ordered our food we both ordered the same meal (chicken nuggets , chips mozzarella dippers and a drink) we then proceeded to sit down and wait thinking it would be about 10-15 mins but i was wrong! we ended up getting our food at 8;45 PM 30 MINUTES LATER and there wasn’t even that many people in the restaurant!! may i also add when i sat down i remembered that i forgot to order my mozzarella dippers so i went back up and politely asked the women working behind the till if i could add them to my order ! she then proceeded to hand me just mozerella dippers and refused to give them to me with my meal i said “could i please have them with my meal when it comes” and she turned around and said “i’ll give them to u now” so i went back and sat down with just the mozzarella dippers (they were going cold may i add) and also my friend was still waiting on her food as well. when the food finally arrived after that stupid amount of time because who knew it would take 30 mins to make chicken nuggets and chips ? i could have just chucked them in my own air fryer which would have took about 10 mins i don’t know why i didn’t ! we then eat our food and my COLD mozzarella dippers! then they handed my friends pepsi to her with an extreme loose lid it was not on properly at all and she spilt it on the floor and that’s all they gave her was ONE TISSUE to clean it and it was a big spillage. and they didn’t even offer her a new drink after they had just gave her a drink with a loose lid? me and my friend then went up and asked for some ketchup and in a normal food place you would usually get given about 4 sashes of ketchup but no they gave me and my friend 1 sashe of ketchup which of course is gonna be enough for 5 chicken nuggets plus chips isn’t it. it’s ridiculous we should have got given a few amount of sauces. to sum this up in the best way possible is the service was shocking , workers were so so rude and were extremely slow. there was also one toliet in the place (a dirty toilet) , what if the restaurant had been very busy and there was only 1 toliet? absolutely disgusting.

Always way over the delivery time given, but I still always order again as food is lovely when it arrives.

Shame you have to spend so much for delivery

Chips didn’t come with peri peri salt as required. Not the first time this has happened. Can’t be that difficult to read surely

Thanks to the helpful people in the shop

I couldn’t eat it as I have intolerances and the note I made on my order was ignored! I’m very disappointed that they can’t follow simple instructions. What a waste of money.

Food was enjoyable, tasty and warm but we were let down with the delivery as it took 1hour and 50mins from ordering till it got delivered.

Forgot our chips with the order

excellent food, well cooked and exactly as ordered. have ordered a few times now and always happy with it

Pepe’s has lost a customer today the reason being after paying for extra sauce in our rice box but didn’t receive it. I then proceeded to walk to the counter and ask for more sauce but got refused after paying for it also it’s freezing cold inside not safe for children to sit down think twice about coming here

Found loads of bones in my chicken ment to be boneless no with bone in burger

Was on time, food was in very good condition and delivery dude was really nice

Not so good tonight, my hot chicken bag was split and leaked over my wife’s mild food as a result she couldn’t eat most of it as it was to spicy for her

The delivery was late food in turn was freezing and forgot the extras I ordered too!!!

Food was 1 hr and a half. Kept getting extended with no communication and was mostly cold on arrival. Tried cancelling in store but they said to contact you. Wish for full refund

Very slow and rude also dirty place to eat

first time I have had to complain, normally great service but this time nearly an hour late and food was almost cold, shame really.

Never had a bad experience in any Greg's shop...👍

Food never came. Tried to contact the place and the phone was switched off. Absolutely disgusting

Food quality is always good exceptional. Every time we’ve ordered for delivery, food is late. I had a notification that my order was out for delivery. 45 mins later, it hadn’t arrived. Contacted the restaurant to find it hadn’t left. Food was 40 minutes past the latest expected delivery - over 1.5 hours since I placed the order. As I said, food is 5/5 - top quality. It’s the speed of delivery which is disappointing.

The Food was delicious and I will absolutely be ordering more again!

Food tastes good, should have used multiple bags. Overfilled the one and sauce had leaked out everywhere. Delivery was late

Always great service and gorgeous food hence why I order every week from here.

The donkeys who work here are some of the most competent donkeys to walk this earth. Clearly can't tell the time. 20 minute wait means an hour. Then they lose your ticket so don't cook your order. Jus a whole absolute waste of time.

food was around hour and half late after I orderd it, cold fries cold food I will never order from here again 🤢

Delivery was great, very polite! Lovely food!

Didn’t arrive. Was told 3 times it was on the way, then told it wouldn’t leave for a further 30mins and had to cancel it.

Online said order on its way, food came 30mins later. Delivery driver confirmed 30 minutes as he had 6 other deliveries. Chips were pale and floppy. Wrap overcooked. Food was cold. Disaster

Called in at 10:10pm only to be told they had sold out of chicken

food is amazing as usual but also as usual its over an hour late.

awesome again today loads of sauce or lava as it should be called 👍👍👍🔥🥵👍

£40 worth of food freezing , burger bun is solid & didn’t receive ice cream I paid for

Food always great but their time keeping for delivery or collection is terrible.