Pepe's in Sandwell

Half of my food was missing driver and restaurant had nothing to say about it, very disappointing.

Very tasty food and lovely staff,we love peri peri pepes

The people here and this place have kept their quality and standards SO high for Years on years, every single time I come here the food is literally 10/10 every single time. Theres no such thing as "It tastes different this time" or "They made it better last time" every single time you come here you get what you tasted last time. I have been to multiple Pepes branch around the country and even in Dubai, Not one single Pepes have a ever out flavoured this branch. Thank you for your amazing service and quality west Brom branch, this is why I will always come here for pepes and nowhere else. If you have never tried Pepe's and are wondering about the hype then please don't ruin your experience by going to any other branch but the west brom one as this is the only branch I've found throughout the country which up holds the Pepe's standards.

Food is nice but way to expensive! You paying over £60 for a meal for 4 people, 2 Adults 2 Children! To expensive, rather stick to chip shop where I can feed all family for £25!

Me and my family really loved dining here at pepes, from the moment we arrived until we left, everything was very well handled. I appreciate the team for putting together such a good experience. The staff was incredibly knowledgeable about the menu and offered excellent recommendations. Truly great service. I’m already looking forward to my next visit.

Good service and tasty food given by staff of Pepe's West Bromwich. I recommend to all to come here and taste the food .

The atmosphere was fantastic, the food was cooked to its finest, giving impressions of hard working staff. The manager ,Jessie, also greeted me politely. Making me feel as if I was welcome and that I could return back to the store with high hopes and receive excellent food.

Very nice stag food quality very nice they all are very friendly I like to go every time with family

Really nice food with a nice kick to it, will definitely be ordering from here again :)

The rice is dried Staff is very arrogant There is no respect for customers They are not at all serving fresh food I just gave a suggestion about dried rice when i told the staff (lady) she’s very arrogant after that a lady came to us she said she is manager and she is embarrassed us (we are on lunch break so we can’t go to another place to eat because of time) she is directly asking us if food is not good why are you guys eating (is it wrong to give a suggestion if food is bad when we are spending money)

Rice is dry and staff is not respectful we are just saying to her she was like you should have tell us before but we are waiting here like 30min

The customer service is very poor from the women with hijab on the till she doesnt seem to know how to do her Job! The westbrom pepes claims to offer NHS staff 10% discount. I showed my card and asked for NHS discount she then turned around asking if I’m paying with card or cash…I told her with card - then she replied we don’t offer NHS discount to card payments. WHAT kind of SCAM is this Pepes running will be taking the complaint further. Also I Had previously ordered from this Pepes before they hired this new hijabi worker and they have always accepted NHS discounts irrespective of paying with card or not. DISGUSTING!

I can’t believe it, the driver took notice of delivery note, at last. I was going to write it out in pothwari but no he read and he conquered. It is important that every delivery note is read by takeaway before handling to driver and basic delivery instructions and customs like how to call customer instructions on receipt so it’s not just left at a safe place getting wet bags being ripped without customer knowing I can understand that it’s custom with like pothwari speaking driver’s PTO.

The fast service friendly young girl amina was very polite would love to come bk thanks for the best and friendly service

Food wasn’t great, chicken slightly undercooked. Not value for money

Best place ever for food nice atmosphere 😋 10/10

Sack the guy on the grill look at your reviews u serving raw chicken you will get somebody sick

The food was lovely - thank you

Order hasn’t been never delivered

Food was so tasty came hot and was a total delight.

Food is great but they keep forgetting the icecream that I paid for! Which is really annoying now

I regularly order from pepes and west brom has always disappointed. Not consistent with food. To top it up the service was extra disappointing today. I got there at 10:27 pm for an eat in order. First the server who called him " Param" rudely said we cant eat in anymore at this time. Why keep the place open. Will tell friends never to use this.

Driver was on the phone no bother in the world but cant complain about anything else

Chicken was burnt and wings were

The man who delivered the food basically thew it at me.

It’s usually on time but this time it was really late and food was freezing cold gone hard everything was wrong with food to

The food was amazing !!! 10/10 all the time.

Amazing food tried other pepes and this one is far the best! Only downside was the sauce leaked luckily they packed it separately but would of liked to have the garlic mayo did try it feel like they have changed the recipe slightly

Ordered a takeaway I have to say probably the best Pepes I've tried I usually order from the soho road branch but I live further so I tried the West Brom one the food arrived hot. It hit the spot only thing I would say is it wasn't saucy enough for me compared to the soho road branch but it was well cooked only complaint I have is the sauces leaked so couldn't enjoy it properly however it was packed separately so didn't ruin the main food did taste the garlic mayo as I use to love it but feel like the recipe has changed but apart from that food was amazing!

Ordered chicken and rice box was freshly made and it was extremely nice i also ordered fries which were hot and very well seasoned the sauces were also really nice i recommend this place

Food is decent. Staff are nice but service is slow at times

I ordered meals for 3 and it’s only I drink brought

bad customer service and the food was OFF had a pungent smell as soon as it was opened. I paid delivery charge and when i called the shop they expected us to return the food back to the shop so they can replace, no apologies what so ever. what a waste of £45

NOT ALL OF ORDER WAS DELIVERED - RANG THE SHOP WHO GAVE SOME WISHY WASHY ANSWER SAYING THEY GAVE ALL OF ORDER TO DRIVER,,,,,,WELL I HAVE NOT HAD IT

Really disappointed with the food, despite telling them over the phone to give enough garlic mayo and chilli sauce for 6 people, they simply ignored, they only sent some sweet chilli. Bill was over £55 but still they didn’t respect the customer. Never ever again.

Absolutely disgusting food bought the paneer burrito it’s was cold like literally came out the fridge the lady that was serving us was so rude

The staff was racist to me and the food was old and disgusting taste. I don’t recommend 0 star

Just ordered the biriyani chicken wrap, ordered it many times before with no problem.. this time there was no Tomatoe salsa and literally an entire onion put into the wrap.. literally ruined every bite after trying to take most of them out.. Very dry and disappointing

Food was cold and girl in hijab was Charing me £1 for sauces even though I spent £14.00 .which I angrily declined!! First & last time I use this place .

Due to me being with a big group of friends I was told I couldn’t be served because some of them were apparently banned, we aren’t even locals that come to pepes often, we were in West Bromwich and was hungry so decided to go to Pepes and was rudely told by the old white fat lady that we couldn’t order because we seemed a threat to other customers. How? Because we’re in a big group? No idea.

F….ing they charge me £9 for this burger No sauce at all no lettuce veggie patty is so oily as well Taste was awful Fries are soggy I spend £45 from the shop we tried burrito as well that is so sweet Just waste of time and money We have different places to eat guys Don’t wanna try again

Shocking food. Very Pink and undercooked chicken. Possibly rotten. If they allow food to go outike that, indicates there is something really wrong in the kitchen.

Awful experience, lack of professionalism from 3 staff members in particular 2 of the ladies one with glasses one with head scarf, One dark male. Called regarding an issue with the order was cut off as I was talking on the phone to discuss the mistake made from her. Very rude and disrespectful. lady Got my order wrong blamed it on me then had the audacity to argue back Infront of customers. One with no concern in particular with the glasses, short Asian girl mouthing off. Had nothing to do with her as she did not answer the call neither was there when taking the order. Also had the cheek to say I know people like you! What's that supposed to mean..I had a BBQ sizzler had no BBQ in it whatsoever. When instead of putting a burrito 🌯 I had a random soggy naan with a chicken fillet. We are regulars at pepes generally and always go for the same option to rectify the issue was a nightmare and war zone and my BBQ sizzler wasn't even mentioned yet. Definitely would never come back again if these people are running the show. You need more experience and professional staff on board. The attitude needs to drop with the staff on board specially on the 28th of June. Place is a joke we pay for our food. Last thing we need is a horrible experience which I encountered today.

It serves good food though one of the staff wasn't that welcoming but it is a good place to go.

Jess at the restaurant with 10/10 service just as i liked my order to be thank you

Food was hot which is always great

I ordered planner box and planner was not grilled at all just covered in spices and warm up I usually ordered from Dudley brand and is 10000%better never again ordering from here again

When i ordered i did not change the delivery address i noticed straight away called the restaurant to be told there was nothing they could do an to cancel my order costing me 32 pound which i was not about to do i left the address where i was and the driver was told where i was at the new address and still chose to take it to that address where i had mistakenly ordered to disgusting that such a simple issue could not be resolved simply i wont be using just eat again disgraceful !

Never had my food saying it’s been delivered and not received I want my money back

Absolutely disgusting! Even though the food was amazing particular staff were extremely rude and not helpful at all especially not doing their job by lacking professionalism, laughing at me and my friends and giving us dirty looks and telling us to do stuff they are supposed to do as staff. 🥴

I think they forget to read the additional info. Asked for a spoon or fork for my paneer and rice and there’s nothing.

I ordered food for my family. Rice box is missing. Called to speak to the owner he said sorry but didn’t bother sending my rice box. Blaming on the delivery driver and his workers isn’t good enough. He should have got my rice box delivered

Once again i visited nice staff nice and clean atmosphere same taste they deserve 10/10👍

2 orders in 2 days, absolutely loving it 😋

The taste and spices never disappoint, absolutely adore this place. Compliments to Chef.

Food just ain’t the same from there anymore

Very small portions compared to other pepes, considering how expensive the food is feels as if they cheat you out of your meal. However the food tastes and quality is one of the best out of other pepes around the area.

I went to eat to break my fast and the staff treated me very well and the shop was really busy and still managed to give my food on time. The food was well cooked and had good flavour. The manager (Jessica) was very friendly and polite towards me and my wife . Pepes West Brom is a 10/10

Jessica was lovely lady who served us pepe’s food was delicious warm loved and enjoyed a lot. The owner Mohammed was an amazing caring person who looked after us so well. I always recommend this pepe’s westbromich.

Rice was so dry and portion was too little

The whole bag was leaking an oil

Everything was great. I was in Town and I drove 3 hours back to my parents and the food was still on point. Normally with big orders, there’s things that tend to go missing but there was even extras in ours. Can’t recommend them enough!

Great food and thank you for the extra wings!

Do yourself a favour and order from someone else. They told me 10 minute wait for an order I ordered 1 hour ago. It’s been 45mins since then. Still ‘on the way’!!

Brilliant food the service was great but atmosphere is quiet it's like sitting in a waiting room

Auntie Nasreen was a very kind and thoughtful lady and she offered me food of her own from home and her son and her husband were also very polite. I'd recommend coming here for iftari as she will always look out for you. 10/10

It was good that Police Officers were in Pepes today as they kept the piece.

I order hot they give me extra hot I can't even eat i throw in the bin staff was so inexperience i order large coke they gave me can i show them my nhs card on phone they said i have to show them physically only in this branch.

I have been ordering and collecting from Pepes for over a year now and they have never let me down with the quality of the food. When I arrive to collect my food the staff always friendly and welcoming, then when I get home the food always tastes great!

Good quality food. Can't fault it.

Food is not that good a expensive here , and staffs are not that much friendly

Today I visited there and I ordered chicken really it was bad and I didn’t enjoy

Love everything but the most horrible taste in music. Not a family friendly atmosphere, I can't enjoy my time with my children with inappropriate music playing

No good food 👎 And so expensive

It's good place to taste something new but there is some problem for packing there is a street paid parking.

Ordered at 1734 it's now 20:05 with no food, the woman and cut me off and now not answering after an hour, I want a full refund

Ordered at 1734 it's now 20:05 with no food, the woman and cut me off and now not answering after an hour, I want a full refund

Ordered at 1734 it's now 20:05 with no food, the woman and cut me off and now not answering after an hour, I want a full refund

Having tried many many pepe’s this one has to be the odd one out. Generally speaking i will allow minor issues but this is my second visit to this particular branch. Its one of the only branches thats stingy with the sauces and only gives 1 with a meal where others give 2. Its also the only branch who will stop you from eating inside if you want a can. Its disappointing given all the other branches are good. The food is decent but not to the standard im used to from other pepes. Over all i think its a lesson learned and probably (sadly) a branch to avoid. I do hope management resolve these issues and bring this store to the level of other stores.

Vile customer service. Arrived 18/11/23 at 15:26. I asked for a chicken box meal but replace the 1/4 chicken for stripe as I don't eat chicken on the bone. I was willing to pay the additional for 3 tender strips but they refused saying I have to take the 1/4 chicken and the strips as its a rule from pepes. I told them they can eat the chicken if its a must but I want strips, they didn't agree and I told me I have to take the 1/4 chicken and pull it off the bone myself. Will definitely not be coming back as they can't accommodate. Will stick to the other pepes in Birmingham who always accommodate it. Food wasn't the best either. Sorry pepes

i was not at home i placed an order i asked for a spoon in comments also put a note my rice came with no spoon can’t eat till i go home later called store lady on phone was so rude tried calling me a liar and was in the bag and says ng what can i do bad service

Delivery can be long but appreciate it’s not down to the store team. Always helpful when following up with a call and food hits the spot

Absolutely disgusting customer service. Manager arguing with employees and apparently couldn't changed my messed up order as it was a "new rule". I asked for a plain chicken burger and they gave me lettuce and mayo but they couldnt do anything because the absolute imbecile of a worker apparently didnt hear me. Food was cold, undercooked and just disgraceful. Please get better workers and better staff because your shop is just downright disgraceful and the manager and workers are absolute planks.

We ordered and asked for a plain burger with nothing on and when we got it, it had mayo and salad on it. I asked for 1 wrap but they misheard me and gave me a whole wrap meal which I did not ask for. Also the chips that came with the meal was cold.

The food is fantastic.. staff is friendly and very professional. Location is great and with safe parking in tesco..

Went to this branch of Pepe’s yesterday while passing through on the motorway. Never been to West Brom before but so glad we stopped for Pepe’s here. We were all starving and were served by smiley and friendly staff who were eager to please. The store manager, Jessica made sure we were well looked after and made sure the food was piping hot and delicious! All the staff members were courteous and well mannered. A big shout out to Raman, Rashad, Annie and Param too! Thank you all, especially Jessica for a pleasant journey break! See you next time!

Very good food and very good service.

Took 1.30 hrs to give my delivery....my daughter was waiting for the food nd end up having nothing (slept).really disappointed nd not going to order again

This place is a joke. The tall asian guy who works at the back took my order then little asian girl with glasses asked me for my order again. I told her that guy already took my order she goes NO you have to order here then why the HELL did he take my order. The little asian with glasses took my order told me waiting time 10 minutes. I ended up waiting 20 minutes for my food they won't even busy they all chatting away at the back. The big girl with fair skin don't know her name or her position in that shop she is really moody and gives customers evil looks if she doesnt want to be there then she should leave the job. She's got attitude problems. Perhaps the manager/owner should open his eyes and look at the reviews see what customers been saying about that place. Everyone think twice before you put your foot inside that shop. I am telling you from my experience. I will never go back AGAIN!!

I would definitely not recommend Pepe’s in Westbromwich. I placed an order on Uber eats. I ordered the food at 7:10 pm. By the time the food arrived to my house it was almost 8:30 pm. I rang the store continuously and they just said the driver is 15 - 20 minutes away, that’s the same response they kept giving me !!! When my food arrived I was missing some sauces and the food was not even nice. The food was too cold, and I did not enjoy it at all. The delivery did not even arrive on time, would stay far away from this place!!! 😡

Ordered from here for the first time, via JustEat. Chicken was smelling like someone soaked it in urine. PLEASE STAY AWAY!!!!!

Served cold chicken which seemed to have barley touched the grill! The chips were hotter than the chicken. The person grilling the chicken responded to my cold chicken problem with ‘what can I do’ The manger (with blue eyes) is lovely she refunded us and apologised.

The chicken and bread were dry. Tiny bit of peri salt on the chips. I usually love pepes but this franchise is not good. I will stick to Dudley branch in the future.

Jassica nd usmaan’s service was brilliant nd the food was amazing ❤️

Uncooked chicken after been waiting long I could not eat at all,

TERRIBLE CUSTOMER SERVICE AND LACK OF RESPECT, I’m very disappointed, every time we walk into the shop something changed in the management, we went 3 times and rice was out of stock apparently, and we went for the last time today which I will never go back ever, they said we only accept cash, they have accepted card for years, how are they going to gain more customers if they are going to treat customers like that and change the rules and regulation no customers will come. On the other hand, the manager used to be so friendly, all of a sudden she has changed, so much, she’s very rude, whenever I ask for extra sauce, she does give it but with a terrible look on the face as if she doesn’t want to give it away, all the staff that work there when we work, she always interferes and says no do this and no do that. I’m very disappointed, I recommend and I will share this all over social media to never go here ever, if you want to save your respect then NEVER GO TO WEST BROMWICH PEPES BECAUSE MANAGEMENT NEEDS TO FIX AND THE MANAGER, other staff are way better than the manager !!!!

No way. The person in the till go to me. Dont get cheky with me when we rang up to let them that they have gave us the wrong order l. If they could please send our correct order. I felt threatened by the person in till. I would like his detail to give it to the police and told the trading standard

My recent visit to Pepe's West Brom was incredibly disappointing. The food portions were extremely small, leaving me unsatisfied and hungry. Additionally, the service was terrible, with the staff denying any wrongdoing despite serving stone-cold and uncooked food. It's a shame to see a restaurant with such a reputation fail to deliver on both food quantity and service. I would not recommend dining at Pepe's West Brom.

Ordered last week and everything was amazing. Quick delivery and food tasted great. Called the branch regarding a query and spoke to a manager called Mohammed, who was super nice and helpful. Will be ordering again :)

A Warning to All: A Disastrous Experience at Pepe's My recent visit to Pepe's has left me utterly dismayed and disgusted. I cannot emphasize enough how terrible the service was, the rude and disrespectful staff, the abysmally dry and cold food, and the numerous false promises made. It is my duty to share my experience and caution others from subjecting themselves to such an appalling establishment. First and foremost, the service at Pepe's was beyond deplorable. The staff exhibited an unparalleled level of rudeness and condescension, making me feel as though I was inconveniencing them by simply being a customer. Their sarcasm was palpable, with snide remarks thrown around carelessly, leaving me astounded at their lack of professionalism. Moreover, the food itself was a colossal disappointment. The menu advertised tantalizing flavors and a mouth-watering experience, but what I received was a far cry from reality. The dishes were dry, as if they had been sitting under a heat lamp for hours, devoid of any semblance of freshness. To make matters worse, the food was served cold, leaving me questioning the competency and attention to detail of the kitchen staff. What truly irked me was the false promises made by Pepe's. The menu boasted a variety of delectable options, but when it came time to order, several items were unavailable. It is infuriating to have your expectations raised only to have them crushed with empty promises and unfulfilled offerings. It is nothing short of false advertising. Furthermore, the overall cleanliness and hygiene of Pepe's were deeply concerning. The premises were unkempt and unclean, leaving me with serious doubts about the quality and safety of the food being prepared. It is simply unacceptable for an establishment to neglect basic hygiene standards, putting the health and well-being of its patrons at risk. In conclusion, I implore everyone reading this review: stay far away from Pepe's. The abhorrent service, disrespectful staff, dry and cold food, false promises, sarcastic attitude, and lack of cleanliness make it an establishment not worth visiting. Save yourself the disappointment, frustration, and potential health risks by seeking out a more reputable and customer-oriented establishment.