Pepe's in Luton

Very disappointed with food low quality chicken not cooked , staff very rude with customers

never deliverd i called no help

All good was stone cold and chips were rock hard

What i ordered was delivered swiftly and tasted great. Thank you

Little late and the food was cold

I had a deeply disappointing experience with Pepe’s Peri Peri, Luton when ordering through Uber Eats. After waiting 1.5 hours for my food, I decided to call the restaurant to check on the delay. It took several tries to get through, and when I finally connected, the call was frequently disconnecting while I was trying to explain the issue. I had to keep redialing, only to face more frustration when the line stopped connecting altogether for a while. When I eventually managed to speak to someone, I was told my order had been delivered to the wrong address because the rider had swapped it with another. When I asked what could be done, the response was shocking,they said they couldn’t do anything about it and simply hung up. I had to call back again to insist on a solution. After wasting more of my time explaining the issue, they finally gave me the Uber Eats customer service number. While I understand that the mixup is all the rider’s mistake, the restaurant showed no accountability or willingness to help resolve the matter. In the end, I never received my order, nor was I offered a refund or replacement. This lack of responsibility and poor communication was deeply disappointing. I wouldn’t recommend Pepe’s Peri Peri Luton based on this experience, as they showed no interest in resolving the issue or valuing their customers’ time.

I've been here a few times now and the food is always so good, one of the best pepes I've been to. The service is incredible and super friendly staff, I'd highly recommend

Food was good, ordered at 12:50, it arrived at 1:53, when it said before that it will arrive at around 1:30ish

The food was amazing Allahuma baarik. Everything was 10/10, very flavoursome. If you’re in the area, do check it out!!

An hour from order to delivery. Too long

Maybe if you hired people that understood English and weren’t stupid you’d get better reviews.

Food was cold, box was leaking and both rice boxes were falling apart

The chicken was not fully cooked, so I put it in the air fryer to ensure it was cooked properly. It only needed another 20 to 30 minutes, and everyone would be happy.

This is my 5 th uber order they never send me a proper order. I got someone used Mayo 😞

Driver was a bit lost, however the food was absolutely lovely as always…thank u

I am upset because of my order today the food is not cook properly. thanks

burger was good but fries was not cook properly 😕 . please don't do this same mistake next time.

The most delicious Pepe’s out there! The staff were all so wonderful and friendly, especially the owner an absolute gem. Highly recommend!

Service was very poor they don't ask u for any source staff is really rude

food was not delivered. i paid for delivery and waited over 2 hours, i still had to come and pick it up myself

The worst ever branch ever that Pepe’s has arrogant staff and their work. I never recommend this branch. Please go to the Dunstable Road branch, who gave good, tasty food as well as service.

Very bad experience. I placed an order, it never arrived, but on the app it was showing delivered. I am home, no one knocked on my door or rang the bell. The person asked to deliver this order needs to be queried. This is very bad.

Top food good fast delivery very happy

missing items in the order not good service

the chick 'n' rice meal in some work as I was only able to truly enjoy just the Chicken box meal which was very lovely prepared many thanks

It was a appalling service, they driver would not respond to message and was very rude on the phone not delivering directly to me making me go to him whilst he sat in the car. The store was not answering the phone and when they did kept placing me on hold and very poor communication skills

Good quality food. Pepe’s never misses.

The food has not been delivered. Where is it?

Never listened to my order and got it wrong

Worst ever experience. Pathetic service.. The taste and quantity of food was bad. The piri piri sauce is runny like water with no taste. I ordered a combo but the quantity was so poor, chicken was super dry with tasteless sauce. Waste of money and waste of time.. not going there again neither recommending to anyone.

Food was delivered early, piping hot!! Chicken was amazing!

Delivery driver was super nice x

Chips were cold and cheese cake was still frozen

1) Chicken & Rice Box: Extremely dry. Chicken was flavourless, bland and very dry. 2) Peri Chicken: Some flavour but below expected standard. Overall very disappointing. Very unlikely to order from here again.

The driver faffed around wanting a pin, I repeated myself with the last 4 of my phone number but it didn’t sink in, he grabbed a neighbour and still didn’t get it, 10mins later, I got my food, cold, and with whole salt pot on the chips. 👎🏻

At 12am the driver is ringing on my doorbell when there is children are sleeping in the house. They should know not to ring on anyone door bell after 9/10pm.

Two meals ordered but only one meal delivered

Great service as always thank you

Worst ever pepes. Food was dreadful. It took them 2 hours to get it delivered, never had that before. Disgusting. Don’t order from here ever.

The chicken was not cooked and the sauce was not good.

Lovely as always, good delivery too

Customer service was very bad. Girls were working on front they are so rude, not friendly with customer.

Hi sorry food was freezing my pitta was hot and spicy couldn’t eat it I asked for mango lime usually food lovely from here

This restaurant it’s cheating on people , especially when u order take a way . Always missing items , not cooked properly or half portions . So please be careful. Never again !!!!

Restaurant just joking from customers and giving burned bones instead an advertised meal. Shame

Food never come so I will be not Using Just eat ever agian I have to wait 3 days for a refund when my kids are hungry now what a joke of a place just eat is so will be Using Uber eats from now on as they refund you straight away

food was okay but tables were dirty and there was a cockroach on table

I ordered a wing meal and they give me the wrong Order and when I came home and checked the wrong order and I live far away and can’t come to exchange bad experiences food is for my kids and they didn’t eat at all

My 7 year old daughter had a plain strips kids meal and she cudnt eat it as it was very spicy not happy

Ordered a rice box hot flavour gave me plain and claim to be hot the stuff was extremely rude when asked for a refund specifically manprett ruined my whole mood and the whole day

Very nice great food great driver

Has been ordering at this place online and the food is good. But I decided to dine in one day only to realise they got the worst staffs especially at tills. The lady in the till had no smile while I was ordering my food and later she gave me something different from what I ordered and when I complained about the issue she started to argue with me.Just looking at reviews about the restaurant it's evident that I am not the only person who has experienced this. Hope the management gives a training to the staff.

I have been sent the wrong order, different food and a different name on the front of the bag.

My salt had no piri piri salt, the peri peri chicken was super dry and flavourless

I think you need to replace the all staff members who are in the TILL section . Next, this happened to me 2nd time I usually ordered peri fries with that I will get one DIP as well (In other stores) but when I asked them for DIP the staff were very rude and saying NO.

the delivery driver was so nice

My food was underprepared I was really upset and now you haven’t done anything about it I tried calling but no one picked up

Nice. We love the chimichurri mayo.

very nice food cooked properly and best served ❤️❤️

Food 10/10 delivered fresh and hot

Food gone downhill used to be one of the best but quality of food and the staff is really bad now.

Was amazing nice and hot up on arrival

The shawarmas were not tasty and the cheeseburger was a mess

Wrong order no help from restaurant

Did not taste as well as it normally does and was stale

Food from here is always amazing and decent sized portions very well seasoned and very well packed it’s my favourite place to order from thank you for the great food and great service

Late Order AND Missing Several Items

Driver left our food on the doorstep he is inpatient could not wait until we came I was not happy with this service

food okay, completely ignored the note I added and my drinks were covered in hot sauce 👍

Food was delicious, delivered on time. Delivery driver polite and followed instructions

Don’t go if you want a raw burger

Over an hour for delivery, asked for chicken breast got half a thigh not even a whole piece of chicken, smallest portion of chips I’ve ever seen, like I asked for child’s portion. Cold dry chips… this place is complete joke will never order here again

Food 3/5 - Okay but nothing to shout about Service 4/5: Friendly Staff but food took a while Atmosphere 5/5: Clean / Lots of seating space/ clean on-site customers toilet

First time ordering Pepe’s, the food was absolutely lovely thank you! Will be ordering again 😁

Pepe 🙏 Never seen a quesadilla with so much chicken

Spicy chicken with different flavors. Love Pepe's

Fast food restaurant with tasty food

Missed items and food tasted off.

Very good but please knock on door

Driving up and down didnt ring

food was amazing, fresh and came in the boundaries of the estimate.

Many years ago this branch of peers Peri Peri used to be the most brilliant one in Luton but now Food is completely changed. It’s totally substandard food. The food feels soy and water from inside and it does not look like a grilled food mark and I will never come here again.

The stuff working here for money ,i ve been waiting half an hour and then my order has been canceled as they re saying its close ...if youre close tell us before so that we dont waste our time....

Just order late evening snack loaded fries with chicken lovely flavor a must have if hungry 😋 definitely

Did not give sauces with chips!

Very good food hear about it online and knew I had to try it was very first delivery and ordering nice and simple and the driver listened to the nktes

Food was really good, loved it👌🏻👍🏼

Can’t believe chickens died for this.

I was supposed to get a chicken burrito and they ended up giving me a vegetarian burrito I have to throw the whole thing away I couldn’t eat it.

food was cold and the fries was mess in the bag

The chips were cold and stale making it hard to eat and flavourless and the rice was cold making me warm it up and not tasting the same

The delivery person did not know where he was going and my food is completely cold

The food arrived luke warm, the chips was stale and rock hard

The food was good. But as they are about to close staff were not happy serve and they seemed to be annoyed and said everything we asked for was out of stock. The lady at the till was fine. But the lady who came from behind looks so rude.

Hasn't arrived over 2 hours wait no contact then said arrived still hasn't so had to complain through Just Eat

Good food. Would recommend it as a go to with friends. They serve good spicy food.

the chicken was looking like it was spoiled. not white on the inside but a dark black type colour. won't order again. use the Dunstable road pepes instead or Dunstable branch.

Thank that Luton shop has got better then it used to 🙏

The food was disgusting nd they kept laughing nd didn’t make my order properly

I ordered a burger meal and a fried chicken meal (pieces). It was ridiculous what was delivered, we received only one bag of fries. I paid over £10 for the burger meal alone. I will not order from here again, a complete rip off!