Papas Chicken in Newham

How is there a contact number for your store that goes unanswered? Especially when the Uber Eats driver is “arriving” (yet sat idle on a few roads down) and then cancels the delivery of my order. Unacceptable.

Food is good but there is delay for service this Asian businessman to save their pocket they put less stuff.

Worst experience ever! Ordered 2 wraps only & fillet burger meal (recommended by server) around 2:29am came out have cigarette while waiting after 11-12 minutes could see order is ready when I approached counter server said it’s all ready asked him if you put sauces he replied yes before I could check my bag asked me which drink so I got distracted gave me drink and I left the shop, Note that I drove to and back my house could say not more then 7-8 minute drive. As reached home burger missing. Other items were poorly packaged so it was cold. Went back an complained there attitude was appalling never coming back!

This is probably one of the more consistent branches of the franchise. The service is good and the guys are quick when it comes to giving food. It could do with someone cleaning up more often but overall it gets a 3 star rating.

I had to wait 20 minutes for a regular order (regular burger, piece of chicken and fries), despite the fact that other customers (food delivery people) kept coming and coming and taking orders, when my order was finally ready, they didn’t give me napkins, I had to ask them for it, and it turned out there was no sauce at all, I highly do not recommend this place!

Bad customer service, food isn't good

worst experience ever! they are taking too much time and no proper management. no professionalism

I got very bad experience with faruk I told him food quality testless and cold and uncooked so I asked him can I speak with your manager so he says I m there manager and this is what we have if you want to eat eat otherwise go somewhere else which very aggressive and very rude never going there they don’t know how to speak with there coustmers.

Even one star is too much. Orderd Spicy chicken burger x 2 they were dry not even spicy the chicken taste was horrible dry dry dry. The burger buns were tiny small not even full size would not recommend. Waste of money.

Worst customer service in east ham branch. I Bought 20 hot wings, he gave 2 mayonnaise and 2 sauce only. mayonnaise and sauce not compulsory to give customers. Very rude staff in front side. Worst service. I buying in east ham branch since 2014. Date:25/07/24 Time:19.10

Prices always going up, from a regular customer I’m no more customer. After a year buying from here they still didn’t figure it out if 2 wings cost 1£ or 1.20£. Thanks

The food is consistently good here

It baffles me how this shop consistently messes up orders and takes forever on the most simplest orders.

forgot multiple items from my uber eats order and when i tried contacting them, they never picked up. i called multiple times but to no success. terrible customer service and terrible packing skills. check the damn receipt before you staple the bag shut. needed to order again and it took me another hour to receive the food.

Not only did they forget half my meal, the chicken was also RAW???? They forgot my fries and my drink can was busted? What kind of service is this? I had to throw my whole meal away because I was so appalled by the food. Truly vile. Please please please check your food before you package it. This place genuinely shouldn’t run. Also , what’s even worse, is that I’m not the only one who’s had this issue! Will not be ordering here again.

I am surprised to hear all the Franchises have different Melas and Different prices. It’s looks very strange. I did not find same food quality like my recent visit on other franchises. Specially not happy with customer services and staff looks disappointing while serving the food. Very poor Hygiene quality. Restaurant looks clean and tidy, specially staff was not helpful at all. I am not recommending anyone specially friends, family and colleagues. Everyone have different opinions and experiences.

Poor atmosphere for staff.One of mine friend has worked there,but they are not paying him one of his wage.Very disappointed.

The service is very good and the staff is very nice behaviour must visit it

Worst food ever absolutely no taste felt stale 🤮🤮🤮🤮🤮avoid at all costs

Lovely staff and very friendly 😀.

The worst food I have ever eaten

I just brought food from there and they left out my chips i only ordered 2 meals

Ordered on Uber eats didn’t give me all of my items and food tasted awful really bad place do not recommend

Order food and had to wait an hour then Pappas cancelled my order

Never coming back here again, usually come here after the gym and have them multiple times to fix up with their slow service as I thought it was a one off. If you just want 6 wings only , sorry you’re gonna have to wait over 5 minutes for no reason. You guys might aswell go down the road and dixy chicken. One guy working there and does it way quicker.

Everytime I order delivery never get on time always.1 hours , I asked some drivers, drivers said they care in service customer, they don’t care delivery. It’s very bad and rude . Delivery

Ordered online at 6:53pm and food came at 8:25pm. Not only was it cold and missing items. When I called to inform them they hung up. Don't waste your time ordering here food isn't even fresh all refried even the chips.

Last night 3rd December at around 10:10pm I made the order and specifically asked for the fresh burgers that just freshly came out frying. Guess what the guy made sure making no mistake and served me the same old and hard last 3 burgers which were already in the cabinet. On top he lied to me saying I gave you the fresh burgers when I confronted him. Joke joke jokers in the shop.

I ordered food from here today and i have recieved the wrong order and the parcel were all broken even the canned cola was broken! I tried to contact them several times and they didnt even picked the call Up!!

I came here to munch something other than the fact that the shop was empty with few customers still I had to wait more than 20mins to order and before taking my order the staff member favoured a girl that came after me serving her first, not good service at all, I also asked for extra sauces but he voluntarily ignored me and started chitchatting with the guy behind me and just gave me 1 sauce which I have no asked him for

I m your customer from last 1 year and today I orders 1 large fries and they give me cold and I ask for hot n crispy fries and then the boy gave me hot and when I ask for salt n peri peri he told me its chargeable for 50p.ssly you have a very idiot,disgusting and why you hire him he don’t know how to serve the customer.and my whole group is coming there but I m sorry you lost your 25 customer and I suggest all others to not come there.

Possibly one of the worst chicken shops in the area. I ordered a chicken burger & threw it away after the 1st bite the bun was hard & the colour of the chicken was grey like it was sitting there for whole day. Avoid at all costs.

Worst experience...abusing customers, ...not even ready to deliver the food....the photos which I have shared , he is the one who did these kind of worse service...shame on these organizations to keep this kind of employees with them..

Came into this place, made customers wait 10 mins to get their food. Food was served cold, staff were rude. In my opinion they should not be running the place if they dont know how to run a fast food place.

Worst experience ever the guy in the till is rasict please remove him from the job

If I could give 0 star for the service I would. So rude to customers.

2.5 hours to deliver cold stale food. Drink split in half and spilt all over food. They don't pick up the phone Will never order from here again

The manager of this shop is very rude with staff and customers and also he didn’t give wages and his language is not good

Worst in all aspects especially the manager is so rude

The manager is doing Really bad behaviour with staff.

Ordered on JUST EAT. They state my order was delivered yet I did not receive nothing. I waited over an hour for my order. The driver did not contact me, and when I proceeded to call the shop to complain I was calling for 40 minutes without them answering. What is the purpose of the phone? I will never order on JUSTEAT or PAPAS ever again!!

Excellent staff and friendly service... Food (awesum)

Staff with beard thin guy so rude. Not maintaining queue. Gave cold food.

The counter boy asam is waste he is not responding to anyone.the service is really poor

If you tell them to fry the chips well, they will do as you say. This branch is the best one out of all the other Papa's Chicken branches. I would definitely recommend this place!

Staff is careless. Not customer friendly.

The people working at the front are useless gave y order to somebody else waited for 40 minutes for a family bucket. When I promoted them what’s taking so long I would get a confused smile and ask to wait for 1 minute, but 1 minute would pass only to be asked to wait for another 1 minute

Very bad service, you will have to wait 2 hours for your food, and at the end it’s not worth waiting for, ridiculous. Stay away from them.

The person Osma is very unprofessional and rude with customer. Dont know how to behave with customers give some training.

Worst staff, they selling broken and mud cool drinks to customers.

Rude customer service. Extra charge. Order chicken wings and give me chicken stripe. Force me to buy extra wings coz they can’t change their mistake. Foods ok but bit spice.

Rude customer service. Order number -5 but give me number- 8, Refuse to change the order. Force me to buy extra chicken wings for kids. Foods quality bad as well. Not surprise , why all negative review. Pic for proof. Thanks

I ordered one loaded boneless meal and one original loaded box meal my and I only got the chicken and burger for each meal what kind of service is that and on top the food was cold that is disgusting your a horrible business I hope you shut down for good and never open up again in your lives

Once they gets the order on uber they are not preparing quickly staff is very unprofessional specially in the night time Very bad I don’t recommend anyone

Horrible horrible horrible. Not the first time. They are happy to serve homeles friends first than hard working queuing customers poor poor services horrible lack of words now

I ordered Family Meal ( E) , it was collection and when i arrived home 3 burgers were missing . I called them 3 times but nobody answered my call. In this zero temperature you spend 15 minutes standing in the queque and when you arrive your home and your food is not as you ordered . Believe me its not easy to bear....i will give them no stars. My issue was rectified by the management so i gave them 5 stars.

Very slow service all the workers standing there while I’m waiting to be served at 3am there’s no customers but me stupid shop

Went with family. The tables were dirty. Order family deal A. They have the food in the box without the tray in one box despite they saw we were four people including 2 children. 8 chicken pieces were given in one box and cold chicken pieces were at the bottom of the box so that we would think all of them are hot. Notified them and they talked to each other in urdu/hindi, said each other that'he has found it'. They did not bother that I/customer may understand the language. Changed the chicken after that. Chips were very undercooked. Half of the food was wasted as chicken had kind of bad smell. Would not recommend anyone to go. Sorry, it is a honest review if anybody likes it or not. If shop wants to check, ask them to check camera footage on 11.11.2022 around 8.30 to 9pm.

I experience was very disappointed, l worded 10 pieces and it's came by 9 pieces, also the food was very hard to chew

Bought a mega meal and I specifically said to give side breast, he said he would give me 4. I said fine. Turns out he gives me 1 side breast and 5 leg peoces of which I did not ask for, I specifically told him. All the chicken he gave me was dry. Definitely don't go here. Its like he took the food out of the bin from yesterday and served it on.

I ordered 4 original loaded box meal through Uber eats which comes with a filet burger, chips and a chicken piece. The burgers didn’t arrive so I went back myself only to see the burgers in the heated display. Took the burgers home, they were cold and very dry. Chicken pieces were cold, no taste. Staff had no clue what was going on. Won’t be ordering again or visiting again.

We went around 2am, they said we can eat in but when they gave the food they said you can't. Just wanted our money bogas, they forgot my portion of chips aswell and food was cold. Bhal futas!!! If ykyk ;)

I bought a chicken wrap meal and chicken wings bucket for takeaway once I got home I dint have my chicken wrap. Very disappointed and I was trying contact the shop but there’s no answer. Their mistake really made one person to Starve. Very poor service. If any one ordering takeaway in this place do check your order one by one because you cannot replace meal for the time.

Horrible customer service. The staff are so rude. Also false advertisment. They advertise one price on their posters and screen but charge a higher price.

Love their chicken wings, everytime fresh and crispy. Should put some effort on chicken.

Terrible service. A queue doesn’t mean anything to the staff here they just serve who they want. Never managed to order. Don’t go here

WoW, this place is so slow, forget about fast food, it's slow food here. Its like they don't know how to take multiple orders. They take an order and fill that order before taking another order.

Back in the day, me and you baby we used to have fun. Until you made the 2for2 £3, nah thats not the one.

Burgers are very dry and recently taste less.

The chicken wings are the best!! - Tasty and chunky. Their chips are decent. Their burgers are really good and to a reasonable portion. Their service is alright and they don’t take card which is not dodgy at all(!) To be honest I have never had Papas till recently but I have to say they do give Chicken Cottage a good competition in terms of franchises.

Next time please take more more napkins it's too spicy 🔥🥵

Bought a family meal. The chicken burger was the driest burger I’ve ever had and the mayo sauce tasted off and sour and also the burger bun was the cheapest quality. My money was thrown to waste the oil of the fries seems to not have been changed and smelt vile. You are better of going to KFC next door which is more fresh and taste better.

wings are perfectly cooked and test so real.

Honestly you qant the best wraps ita here the chicken wrap is one of the best i have ever had, the wings tho kinda low quality but wraps and the burgers are definitely worth for the price.

The location of this establishment is decent close to home… unfortunately this may be the only thing good about this spot… having come through to this spot many of times due to the disparity of hunger, it has come to my conclusion that in a life or death situation disregarding the money situation this spot is still not worth a single penny… first of all the consistency of their chicken is like my consistency of trying to cut a straight with scissors blind-folded.. it is truly a hit-or-miss… but the issue that has forced my actions onto making this review is the employees lack of long term memory as within the span of 5 mins an employee has some how forgotten a crucial part of the meal… THE CHICKEN… in a chicken and chip shop how can an order be missing chickens… its like making a conversation with a wall with a face on it.. after repeating the order many times they still forgot the simple combination of chips with chicken… ill give it to the employees that it was busy but still its common sense that there has to be chicken in the box

Chicken didn't make the cut am afraid. Too dry and crispy in my view. Still, the school kids sat across the room to me might take a different view. Service was good though. Really pleasant and welcoming

Brilliant chicken, always chrisp and flavourful, needs proper chilli sauce though

Ordered a delivery and never turned up so had to go collect in person. Very unprofessional and rude. Please stay away 🙏 😪

Papas is Papas. Cheap, fast chicken.

Quality food in reasonable price

Rated 3 stars due to not complying with covid rules . On doors stated 4 person allowed had 10 people inside.

The chicken wings are tasty and convenient however I really hate how the staff members are so RUDE everytime I go there, they always rush me or don't even bother listening to my questions.

Very nice food. Excellent service

I ordered chicken burger and mozzarella sticks but burger was cold I west money on burger. chips and sticks oky.

I went to get food for two and told them my order. The person there wrote my order and I paid for it. They guy later on gave my food which took 10 minutes and gave me two burgers with fries and and extra portion of fries when I asked for Chicken. I didn't see the bag until I got home. I was absolutely mad and hungry. I was furious! I had to walk all the way back and told them that they gave me a wrong order but they just kept on fighting back. They enventually gave my chicken and so I left. As I went home and tried the chicken they gave me old chicken. I was very disappointed. The chicken would normally taste nice but they gave me old chicken. They burgers and fries were cold and I had to throw the food away. The service is poor and their manners are dsgusting. I had a bad time and it was a horrible experience. I am never going back ever again. WASTE OF MONEY!!!!!!!!

Horrible service, i asked for my change, and the guy just droped it on the counter, not that they dont want to give change and drinks, they are very rude

Terrible place, Terrible food. staff who doesn't know anything about customer service. It's because they know that they are always very busy and can get away with bad service. I would recommend people stay away from places like this.

Ordered from uber. Food was cold, dry and gave wrong drinks.

The food there is good, the prices are decent, however there is probably only one problem that occurs for everyone. The speed of the workers/employees arent as fast as others would be in a Chicken and Chip shop. The workers do work at their own pace but that pace sometimes takes a bit too long. Other than that, the place is good to get food from.

Good, ok taste. Customer service is good.

Today i came to buy with my daughter some spicy wings and chips, usually i was buying by portion, for my family, but almost always was missing or drink, or wings, or change wrong, so today i decided to buy 10 wings, one box, and large chips second box, no drinks, no nothink, anyway allways missing, and gues what, instead of 10 wings, i got 8, or these people dont know how to count till ten, or this is company police, so people be carefull buying in there and always check what u get and how much they give u back, ps i never wrote review but its realy pissed me of, for that i pay money and dont get back what i payed

I went there last night at 11.10pm. Inside the oven, fullbof chicken, chips were ready, lighting perfect, speed amazing, i thanked them. It took them maybe 20 seconds to get my relatively big order ready at a very fair price. I advicate my staff at Bell pharmacy to be like your staff, young quick, no ifs no buts. Thanks for being open and thanks for your oven be full at this time of night. Other fast food shops, it takes them 10 minutes to make something ready. Love you guys

Good food but customer service is awful. Really could do 20 times better if the service was better.

Service is horble, they dont give full change, they say, that they dont have small money, they put less, i paid for 6 wings, they put 5. Another time i bought as well drinks, but i came back home without any drink, i even did not notice, guys check every pennu taken and any purchase taken!!!!!

best hot wings ever and only 5.99 for 20 worth every penny

Very poor customer service and the guys are very rude and do not have any customer service skills at all.

One time I order food. Was waiting delivery 2 hours, and after this 2 hours no delivery, no money, no food. I try call to this restaurant no body picked up the phone and no answer to my massages.

Delivered raw food and no one answers the bloody phone

Very tasty food. Love their wings , perfect recipe. Well balanced spice. Price is also reasonable. Try the mini variety box if u want a cheap filler.

So bad. I came here asking for a fillet burger and 2 wing and chips and they gave me 2 wings and no chips I asked them for the chips and they refused and took my money.. they are so rude and didn’t let me speak