Papa John's Pizza in Rugby

Their customer service is very good.

Ordered via the papa johns app on a Saturday around 3am. Bearing in mind the app said the shop didn't close til 4 I hoped we were still in time. The app gave us some details and at 20 past 3 told is the driver was out for delivery. Okay nice fine about a 10 mins drive away 25 minutes later at quater to 4 we had no food and no further update so called the store whenever we first got asked "what address" so gsve details and receiver "the driver on his way 10 minutes", okay hello to you too so we waited. 4:08 am. No food. called the store, no answer. So we called off a different mobile where the man at the phone kept saying "english , umm , I'll call (unclear), 5-10" , we speak english and are english? we had explained ut had been over an hour we just got told "were busy" mate ngl when has papa johns ever been busy. it came an hour and 20 minutes after we had ordered. cold. 3/4 pizzas were not cut, all pizzas were missing dips and the sides were ordered barely even kisses the oven. Shite quality and service for a store that shouldn't be open till 4am on a weekend if they can not handle a 10 minutes drive away in less than an hour. Ridiculous.

Pizza was barely warm when delivered Odd tang to the sauce Pizza dough was stale - possibly carried over from previous day

Original crust was really really thick! for me it's inedible

Who wouldn’t want to be at papa johns on a Monday night

The best establishment I’ve ever seen

Absolutely amazing Great service

Taimur was great and very knowledgable of the menu and of Papa Johns products. All round fantastic service from him.

Ordered from their app. Took over an hour for pizza delivery? Pizza was cold and wasn’t very tasty. Forgot items from my order. Paid 6 pounds for some dough donuts. They gave me a packet of 6 donuts that you buy from Asda. Joke of a place. Will not be ordering from there again.

this has not been delivered to me

Rang restaurant 3 times, just to be told the driver was running late & to wait 10 minutes, . Food finally arrived but was cold, I request a full refund to be put back in my bank asap.

Spoke with Taimur who told me the extra large pizza was £13 once gone through my order he then told me it’s £14 ! Asked to speak with the manager he says I am the manager ! Very disappointed in the service even though I enjoy a Papa Johns pizza Rugby Papa Johns very very disappointing service ! Seems like the franchisee and franchisor don’t care about the customers here in Rugby ! Plenty of competition here in Rugby when it comes to Pizzas

App not working wanted delivery .Called twice left on hold so had to call back said will update later and still no call so no order .Unable to cancel .Should still be an option

I ordered pizza from you and I didn't receive anything I called you and you didn't answer shame on you Papa John's

the extra mushrooms are a joke, for that price 7 slices

Hi. iam still wait for my order. When delivery camming?

My food has not arrived , it is advertising as open for delivery but when I call the restaurant they say they are closed

charge £7.99 but pizza not good only add 2items very bad taste look like pizza same ASDA pizza price 90p. One boy this shop made pizza very tasty but girl made not good. Its my personal experience.I request to owner plz check customer happy or not plz don't waste customers money.

Decent pizza but took 1 hour to come

food and service was spectacular, aman was amazing

Amazing service and Aman was fantastic

The food and service was amazing

Pizza was cold and no slicing done pre delivery . Pity I'm sure if it would have been hot - it may have been nicer.

Employees are very friendly, my food was hot and very nice. The

Guy called amen is great at service honestly Great service and amazing stuff Heads up to amen

Unprofessional service , menu not up to date

Very bad experience,the pizza was not cooked properly and the guy working inside used his bare hands to touch the food ingredients and mixed up veg and chicken..truly never gonna go to the store and order again

Pizza was prepared very fast! It was very convenient

Wonderful experience, good food, fast service

Really friendly and nice staff, fast order asw

No matter what I order from these guys, you can't miss. The food is amazing and the delivery guys are always happy and polite. Thank you for my Friday night feast.

The meal was ok (ordered online from Papa John’s in Rugby) but sadly I didn't get one of the items (the garlic cheese sticks) and my pizza was wrong; I got the pepperoni one instead of the American Hot pizza. For those two reasons, it was a disappointing experience.

Nice workers and great food would come again

Great service, fast and lots of cheese and toppings on my pizza. Boss is great, pizza came nice and prompt.

Love the pizzas, the staff are very friendly and kind.

Love the pizza, the staff are very friendly and kind

good service, quality food, the wait was very short.

ordered papa bites and got sent something else and it didn't even come with any dips👍

Friendly workers and quickly made

I had a pizza for home delivery, the food arrived fresh and hot but pizza and garlic bread were just terrible. The dough was oily and dense, the pizza flavour wasn’t very nice either. I wouldn’t recommend.

It’s very good and very tasty and very nice and very good. I love it here. Also I very love it a lot much.

Very good and very tasty and very nice and I love it

Great pizza, great fast delivery, piping hot and absolutely lovely. Well done team nice work.

Very good - guys here are very respectful and friendly. Plus the food tastes great as well. Sometimes a bit dear but the deals can go a long way in helping you to save on the expense.

Very friendly, Staff very good service. I like this place I Reference to everyone. try one time, Papa Johns pizza, Rugby

Very poor service One India lady who making pizza she clean while open all ingredients and my pizza She spread cleaning spray very close to the food

I ordered a small pizza and side but instead I received 2 boxes of chicken bites and a cookie. Clearly someone else’s order

The food was amazing and so were the staff

Very good pizza, fast and good service

Delicious pizza outstanding customer service Aman,Manish both doing good service polite speaking

Love your crunchy pizza 😋🍕 with amazing toppings.

They never disappointed me. Always happy with the taste and customer service. Garlic herb dip is my all time favourite from papa johns.

It’s was a great experience with papa John place in town, good service by staff.

it’s very good and affordable and good pizza and service is very good

I didn’t get my food, need refund

Requesting refund had to meet delivery driver a way from house well after estimated delivery time. Pizza cold. Not good enough. Asap response is required or will be taken to the financial ombudsman . Many thanks

🍕 pizza absolutely delicious 😋 will be having another meal from here

Great food (especially like the cinnamon sticks) and kept kids happy when I was not 100%. Thanks

Food was hot and on time and service with a smile

Very friendly people, fast service, good experience. Had a very good chat with the staff and overall enjoyed it.

Amazing food, Bharti was amazing and approachable

I've always really enjoyed their pizzas, but they had a delivery driver shouting for directions down the phone at 3 am today, which woke both my partner and I up(was a little amazed anyone would want pizza at that time). I rang to complain but they didn't really acknowledge or apologise for what happened. He was very very loud

Appalling service from them last week. Pizza arrived on time, however pizza was warm (didn’t come out the bag), and pizza was flat and no depth on the crust. Rang them to describe how unhappy I was, they offered me a full credit for two large pizzas and would hit my account. After two further phone calls later, they said they’d get the manager to call me and never did. Won’t be returning even after they’ve done great pizzas over the years.

Best pizza with on time delivery.

Excellent pizza and cooperative staff 😊

Good experience with papa john.

Called with a collection order. I did this as I wanted to make changes to the order. They took my order and told me 10 minutes on the phone as a collection time. I am now stood in the shop, nearly 1 hour after I made the phone call. When I arrived for collections they hadn’t even started making my pizza!!! The whole point of my phone all And their collection time was so I would not be wasting my time stood around in a pizza shop. Sort it out and be honest/truthful! Staff were all stood around chatting when I arrived too- it wasn’t as if they were busy! Won’t be coming here again for a pizza treat.

Naveen and Aman, best guys ever I can’t lie . Always know how to do top notch quality . Always fresh n hot . Pay them tad more they deserve a lot . Great guys always come back , if they leave , I leave

My order has not been delivered at all it’s the first time that I’ve been let down and I will not order from you again

Ordered two vegan pizzas which were amazing and delicious. Also, ordered two potato tots, one with jalapeño - they were fine, just would have liked them to have more cheese and jalapeños on them. The cheese was also only on the top part, and the bottom part of the tots were a bit soggy then crispy. All in all great and will order again, not the potato tots, though. lol

Ordered 2 vegan pizzas and they were very delicious. The delivery was on time and the delivery man was very nice and pleasant. Will benordering again, definitely.

Not up to their usual standard, food was barely warm, very disappointed.

(Edit/update: ordered again, even called before order made making sure no mistake happens and they forgot my buffalo dip!) (Edit/note: I called back as per the request below and the guy that answered just said "OK" when I explained the situation. Didnt really care 🤣). Ordered buffalo wings but there's no buffalo sauce on my wings! Was really looking forward to devouring them as well! Store was closed by the time I received so couldn't get the order corrected.

I want to express my utmost satisfaction and gratitude for the exceptional dining experience I had at your restaurant. From the moment I entered until the moment I left, every aspect of my visit exceeded my expectations. The staff was welcoming and professional, making me feel valued as a customer. The ambiance was cozy and inviting, creating a pleasant dining environment. The food was outstanding, with delicious pizzas made from fresh ingredients and customizable options. The attention to detail and commitment to customer satisfaction were remarkable. I want to thank the entire team for providing such a superb experience. I will definitely be returning and recommending Papa John's Rugby to others.

The app hadn’t updated, so I was putting my baby to bed and the driver was banging on the door

Yum 😋 On time, hot, and prepared as requested. Can’t say fairer than that.

The 'supposed' deal is not a deal at all. All around Rugby the advertising says £9.99 delivered - but beware, this is untrue. Have referred to Trading Standards.

My pizza was good but it was completely cold!!

Same as always. Quality comes with super fast delivery times

Yesterday I order 2 pizza and drink . It was a very good experience with papa jones . Manager and staff is very friendly they cooperate very well 👌 I will recommend frds must visit here. Thanks papa jones rugby

Excellent service, 10/10, great price too, lovely staff!

Best offer, any medium pizza for 9.99 or add 2 for large if you collect, fresh ingredients and tasty! Pappa John's the best 👍

The food was okay the vegan charade is very of tasting, it’s taste like plastic the only one that doesn’t is the applewood vegan cheese, would definitely buy again if the cheese would be changed

Awesome pizza but the good old days of 2 for 1 seem gone . The price has shorted up that’s for sure. How has it gone up sooo much like 20 pounds for a pizza.

The best pizza i order pizza every week from this place and I will never get tired of ordering the BBQ chicken the best Staff there!! ;)

Food was delicious and great customer service

Ordered the papadias. Excellent quality every time. Reliable delivery and good price. Thankyou

Order at the shop and you get a nice fresh pizza in 10-15 minutes.

I tried calling the restaurant nine times repeatedly, to ask where my food order was, and had my calls cut off. Apart from the last two calls that I made. The first time I actually got a response, I was told my order, was just leaving the restaurant, with the delivery driver, and would be with me in ten minutes. Half an hour later I called back, as still no sign of my order. To be told it was only just being cooked (so I’d been clearly lied too) and it would be with me within ten minutes. The food eventually arrived at 4.48am, and it’s stone cold like it’s been left, to have became so cold. Considering it was being “cooked” and delivered afterwards. The app said my food would arrive at my property between 3.05am - 3.25am, if they were that busy, why take on so many orders?! Why even take on my order in the first place?! I definitely won’t be a returning customer here again. I didn’t even receive an apology, just told they were busy. I appreciate they were busy, but what I don’t appreciate. Is being lied too, and delivered stone cold food that I paid £41.01, as soon as I opened the boxes, and saw how cold my order was, and the state of my food, it went straight in the bin. AVOID!!!!

Ordered one pizza and one drink on Uber eats… Needed food after I had finished work late only to still be waiting 1 hour and 45 minutes later! Tried to call the store 14 times and no answer! Wouldn’t mind but I’m only here for one night! It’s now 3.30am you close at 4am… Spent £24 and this is the service you receive! Absolutely shocking! So I am now sat here with no food and I am starving! Cheers! :(

Rude staff, took card details then hung up. When called again declined call. When called from another number they said they won’t take order over the phone and to try online. They didn’t pick up once.

Didn't use restaurant service. Food was hot and very tasty, really enjoyed it

Ordered an hour ago. Accidentally put wrong address in. Tried to rectify. Driver walked away from me on ring doorbell, he then called me and hung up on me when I was trying to talk. Management called me and asked for address and I told them. Driver then called me again saying he was on a completely different road ages away. Tried to tell him the address again and he kept interrupting. I then called shop to cancel order for refund and was interrupted then too, while trying to explain issue. Not impressed.

Ordered a bottle of water for £1.79 and didn’t arrive. Asked the delivery driver where the water was and he just shrugged his shoulders and got in the car and drive off.

Disappointed no cheese on pizza which is really poor for the price and not acceptable. Also very little topping.

Driver was great, food was quality

It was ok apart from there was cheese oh the pizza and I didn’t want cheese as it gave me an allergic reaction

As always, food arrived on time, hot and delicious 😋 would recommend to anyone.

Excellent food and service, thank you.

Food was a bit cold by the time it arrived