Papa Johns Pizza in Wolverhampton

I didnt order as it was impossible, i went there a few weeks ago and tried to order a large pepperoni pizza, the woman behind the till had very bad English and couldnt understand most of the things i was saying i asked if there was somebody who coupd understand me better and she said "sorry i dont understand" this is in no way intended to be racist but why would you put somebody who barley speaks English on the tills of an English takeaway

Ordered online was fast delivery, Tabasco chicken and all the meat pizza, absolutely delicious, delivery was quick, everything tasted fresh, was well cooked and tasty. I wish I could say more to pad out the review but would 100% recommend.

I was thoroughly impressed with the service at this papa John’s. The new management has clearly made a positive impact, the service was amazing and the staff were very helpful & friendly. It’s great to see how much this Papa John’s has improved, I look forward to ordering again from here soon!

I heard this place was under new management and you can definitely tell, the staff were much more friendly than before and accommodated me well, as well as answering any questions I had regarding the menu. The food arrived very quickly and it was perfect so significant improvements have definitely been made. The food quality and customer service were 10/10, would definitely recommend.

My pizza was very hot and tasty. The quality was amazing and tasted very fresh. The customer service was also exceptional.

The food is amazing and the staff are so friendly :) one of my friends went last week as there is new management and i decided to give it a try. I got my food quick and it was one of the best fresh pizzas i’ve had in a while. Will definitely be going back again soon!

Pizza was 10/10, fast service can’t go wrong for a Saturday Night Takeaway or a quick meal

I ordered from Papa John’s the other night, and I have to say, I was seriously impressed. The pizza showed up super hot and fresh, and it was loaded with toppings—exactly the way I ordered it. The crust was perfect too, nice and crispy on the outside but soft and fluffy on the inside. The whole experience was smooth. The delivery was faster than I expected, and the driver was super friendly. It's really refreshing to get not just great food but class service too. I’ve ordered from a lot of pizza places, but Papa John’s just nailed it. Definitely my go-to from now on.

Since the new management the customer service has been excellent, the staff have been very polite and the food has been fresh and tasty. Ive been ordering almost every night and the food is always here very fast and still freshly made. Would definitely recommend since this new management has taken over

Under New Management this place has been night and day, best pizza by a mile and wayyy better than dominos.It arrived in 24 minutes nice and fresh and I couldn’t believe it!

Ordered 2nd time from here with a hope that service might have become better. Their website showed that order has been delivered. Pizza arrived very late with no drink and some stuff missing. Delivery person told me not to order late as they need to close the shop. I ordered 48 mins before closing time and see no issue with ordering 48 mins early. Food was not the right temperature. Not the best service money can buy. They won't make things right if they go south. On first occasion they delivered to wrong street and then said I've got the order. I told them that cctv says otherwise and their driver never showed up. Avoid if you can.

I ordered 2 pizzas for collection today, when I got the pizzas home I noticed one of them was incorrect so had to take them back in store to correct it. I asked for the pizza to be corrected and the original order redone as it would’ve been cold by the time I got the corrected order - but the person in store was refusing to make a fresh pizza, I had to ask for the manager who agreed to remake both pizzas. This would have been fine but the staff did not prioritise my order, 2 hours later and I was still waiting on my order to be completed, and when I finally got home with the order the pizzas were lukewarm! Never had this kind of issue with any other Papa John’s branch and won’t be using this one again. The customer service here is lacking, for comparison when I used Pizza Hut in the past, same issue, they got one of my pizzas wrong. When I called up they were very apologetic and offered to remake both pizzas and also gave us free nuggets for the inconvenience of having to drive back and forth 👍

UNDER NEW MANAGEMENT!!!!!!!! Tasty Pizzas nice staff quick delivery

UNDER NEW MANAGEMENT!!! Friendly staff, quick service, great pizza!

Very Quick and affordable portions

Ordered for collection, no complaints here. Food was warm and service friendly.

Called in to place an order, amazing service and was delivered within 25 minutes and piping hot too, best pizza and sides i’ve had in a WHILE

Thoroughly impressed, the pizza was delicious! Delivery was incredibly quick, and the food arrived hot and fresh. I also want to commend the new management and staff. Their professionalism and friendly demeanor made the experience even better. It's clear that they care about their customers and are dedicated to providing top-notch service. This new team has certainly elevated the standard, and I highly recommend giving them a try!

Since the new management have taken over, this place is Fantastic! Some of the best pizza I’ve had in a very long time, blows domino’s out the park! So glad they’re reopen!!!!

First time to this Papa John's in a while. Staff very friendly and polite, best pizza I've had in a long time. Keep it up 👍

After new management, this place has changed, for the better. Food was mouth watering. Food arrival was quick. Food was warm.

Under new management, Papa John's has significantly improved in every aspect. The restaurant is spotless, and the staff is welcoming and attentive. The pizzas are delicious, with fresh ingredients and perfect crusts, and the menu now includes exciting new options and healthier alternatives. The prices remain competitive, and the overall experience is exceptional. I highly recommend trying the new and improved Papa John's—you won't be disappointed!

Excellent service and food, on time the new pizza tasted great. Definitely will be coming here more often. Great staff very helpful.

Ordered food waited an hour and shop is closed.

Do not order from this store. Ordered online for delivery, didnt turn up for 3 hours, and werent answering calls. Drove down and its “temporarily closed”. Absolute joke of a place.

Currently closed down due to not reaching the standard! Not Suprised

Worst papa johns! Always has phone switched off, delivered the wrong food, they were late and it was cold! Absolutely pathetic service and needs to close.

I would NOT recommend this restaurant. They have the phone shut off, so i could not get any updates from them on where my order was. Order NEVER arrived, they have lied to deliveroo and said theyve tried calling me when they have not. Absolutely awful experience i would not buy from here. £30 worth of food just gone. Deliveroo did not help one bit at all either. Do not buy from here.

I live in an accommodation and I read the Google reviews and got very worried about my order. I also checked tracking and it had said it had been delivered when it hadn’t, I don’t know if they read reviews but please do not do this. Nevertheless, it did come, they called me and I collected it. It also didn’t take long, 40 minutes? But they really need to fix their number as it does not work and people need reassurance on their orders. I will be reporting this to Papa Johns.

If I could rate 0 stars I would!! Absolute fraudsters!! I placed an order last night at 10pm with papa johns, they took the money straight out my bank as always and accepted my order. The tracking said 10:40pm estimated arrival which never changed. I called them at 11pm as we still hadn’t had the food me and my partner both called numerous times no answer. We went to bed at 1:30am as we were watching a film I have just looked and they have lied and said they delivered our food at 12:40!! Absolutely fuming!! £70 and we have had nothing and to lie and say it’s been delivered! Absolute disgrace need closing down!

Placed a order online at 17:49. Driver turned up at 21:05. Pizza was luke warm and we have had to reheat it. The Jalapeño poppers looked nothing like they do on the menu (pictures of both below). Called repeatedly, calls kept going to a EE voicemail. Terrible service. Won’t be using again

Be cautious of this place if you are ordering online through apps such as just-eat. I had placed an order, a little over £50, and after 10 minutes had lapsed outside the delivery window I requested an in app update. Nothing! Another 10 minutes lapsed, I called. "Where's my order?" I asked, "Oh I cancelled that 5 minutes after placing the order because I don't have a driver." Came the reply. OK, so no refund, no notification from Just-Eat, no nothing. I'm willing to bet that this is not the first time they've done this, so I would exercise extreme caution with this untrustworthy establishment. Oh, also Just-Eat, too. They are just as untrustworthy, but that's another story.

Placed order online,after an hour it was been quality checked after coming out of the oven. 15 mins later it was still haven't changed, I rang the landline over 30 times for no-one to answer the phone for a simple explanation. This left with no choice but to drive to the shop online to find out that the man was on the shop alone with 28 order and only had 1 driver. We're was awful, not using this place e ever again. No compensation for waiting hours and for me going out if my way on my sons birthday,awful ending to a great day Il be leaving a review everywhere for people to boycott this place

Food was never delivered. They never answered the phone. The restaurant should cease trading. Gave 1 star as it is impossible to give 0.

I also said before they need more staff the guy on how make pizza base and he doing till with same hand and he take money with same hand. His full dirty with flour and same hand he take money from customers which is unacceptable and Unhealthy so plz put more staff the person on till stay all the time on till Thanks

Wrong pizza delivered told replacement would be sent 45 minutes later told car broke down then told order was cancelled and refunded but no refund received terrible service will never order from here again and want my refund as promised!!!

Not even worth 1 star review .. overpriced dry awful food .. 3 hr delay in delivery and rude and unacceptable customer service .. steer clear !

Food was good and not long to wait.

Very helpful staff and great pizza 🍕

Overpriced and disgusting pizza.

No updates on an order for an hour and then no one answers the phone when you call

dry pizza and bad customer service. very disappointed

Not served sauce with cheese stick

Always great food and fast delivery 10/10

25decembdr I ordered pizza..still not arrived today 26 December..100% cheating.. restaurant switch off the phone..I have all the evidence plan to go to consumer court.. never buy from them...

Its the worst pizza I ever had. It was soo dry and there was no taste at all

Order never came , waiting 1h for delivery, phone no answer.

Always amazing, first class service, never get an order wrong,

I can understand the bad reviews. I've ordered from here many times, and it is completely hit and miss. One time, I was waiting over two hours, and as an apology they put a 500ml bottle of pepsi, which I thought was a little underwhelming. Another time, they forgot our drink, and we then had to wait at least another hour for that to arrive. Yesterday, I ordered, and the food arrived within half an hour. The food itself I have never had a problem with- usually warm/hot, and cooked as we asked. Consequently, it seems ordering from here is a complete roulette.

Rude and basically called me a liar

Infinitely better that papa johns Cannock

They need to put more staff I am did collect pizza after 25 min but they did make my order. They told me come back after 20 to 25 min but it's not ready. I request put more staff there is only one person to make and one person to deliver

Definitely the nicest and tastiest pizza I have ever had and the added bonus is its nice and cheap Definitely a 5*

Wait over an hour for a pizza sent me free food and drink can’t complain

XXL pizzas for £9.99 collection only is great value comes with plenty of toppings and always fresh dough base

Over cooked very dry. Ordered on line but if they have the same customer service as the delivered driver didn't say one word, not hello or good bye, here is your pizza. I mean nothing at all. Never again

On my sons birthday ordered Pizza. Waited for a long time but no one turned up. Hence went to the shop it was shut few minutes before as per next door restaurant owner. Took three weeks to return my money into my account without any apologies for spoiling my sons birthday party. Not even wort a single star but as you have no option to post a review had to give one. Stay away.........................

Pizza crust tends to be on the dry side... Some folk are into that I guess.

The manager Shelly gives great customer service and the pizza was very nice!

Best pizza in Wednesfield by far! Never ever fail to disappoint! Thanks again guys for an awesome meal 👍

Sloppy service, sloppy food. Don’t deliver what you’ve ordered, when you query it they rudely tell you they’ve substituted without letting you know

Lovely vegan pizza, great value

STAY AWAY FROM THIS RESTAURANT Order 2 time and both time disappointed. Cold food and taste nasty like they using old pizza dough or may be toppings. Call them 3 time and still waiting for call back from management. totally waste of money and your weekend vibes . Not recommend.

I wish there was 0 stars. Order accepted but not delivered. They are not picking up the phones. No contact number to head office either. Wont be ordering again. Avoid!

Really stunned at the bad reviews, we’ve ordered from papa johns regularly and can’t fault it. The website is easy to use, great offers available, pizzas delivered piping hot and the special garlic sauce is so so tasty! Thanks to the lovely delivery driver tonight, you all do a great job! Will definitely continue to use!

I don't like the pizza....its not good as their name

Excellent customer service and great pizza they also give great deals

The pizzas were PERFECT! They tasted excellent and the staff gave a very good deal and great service they were so friendly. I highly recommend you try them out.

Sent the wrong dips, offered the correct ones with our next order and when the next order comes we have zero dips and the wrong pizza. They refuse to pick up the phone and clearly they do not care about all the 1 star reviews they are getting. They've only been open a short while but they should just give it a up and shut the shop, utterly disgusting!!

Terrible service they messed up on the order completely and refused to refund never going here again!!! AVOID!!

They are not good don’t buy from them, very rude set of people ,they burnt the food and when you ask for change they insult you and they are racist people . When they decide to re delivered it was half eaten pizza they drop for my kids and it’s already been eaten half way . Don’t order from them .

This place is the worst I have ever used waited 2 hours for a delivery on Saturday when it eventually arrived it was cold phoned and told them they said they would send another 2 hours later. Still nothing phoned again and told them not to bother as I was going to bed the place is a joke. Do not use them

Ordered son pizza for tea Especially for the time 4.45 5pm no pizza i phoned the shop Its on its way 5.07pm gets a phonecall saying Driver will be 7 mins away 5.30 still no pizza phoned the shop Asked to speak to manager Was told won't be there until 8pm So I said can I ask where my order is They put the phone down on me Lucky I had the drivers number who phoned me so I asked where he was 10 mins away and have a guess what pizza cold Who

Ordered Pizzas and sides, took 2 hours to turn up with it and the food was stone cold, can’t tell you what it tasted like because I sent it back with the delivery driver. Staff are rude and hardly ever answer the telephone. Waste of time, get a Dominos!

Called this place 5 times and no one bothered to answer!!! Its been over 2 hours and food still has not turned up. Absolute joke

Papa John's! In Wednesfield! Need I say more? 😂

If I could give this place a -0 I would! Ordered a pizza for delivery which took over an hour, no answer from the shop whatsoever. When the pizza eventually arrived it looked absolutely awful, it was very cold, watery sauce and tasted really bad and was falling apart, ! Never order from this Particular place ever - it was my first and my very last ...I don’t usually write bad reviews however today I have received bad service, bad food and a whole lot of pizza which has ended up in the bin. Trading standards really do need to make a trip to this particular Papa Johns!

2nd order from Papa John’s 1st time pizza was good wedges very poor. 2nd order very poor all round, pizzas tasted like a frozen supermarket type pizza cheese had set & was cold toppings & sauces were bland ( waited over 70 mins for delivery) very disappointing.

Ordered a pizza to arrive for a certain time. It was 10 minutes late (not a big deal) The order was wrong, and everytime I tried to ring them them to rectify the order they decline the call. Absolute joke. Wish I read the reviews before ordering.

Asked for a red onion and pineapple, got red onion and pepperoni, after asking for it to be changed the man serving turned round to his work friend and spoke in a different and the other man started laughing

Friendly helpful front of house and great tasting food. I recommend the cinnamon scrolls. Nom nom nom

On my first order the pizza was incorrect but to be fair to them they did return with the correct pizza quiet swiftly. However I then ordered again and the pizza didnt have the right topping and the cookie was cut up into ridiculous portions, looked like it had been some by someone not looking or who just didnt care. I called to mention about the pizza and was told oh sorry we dont do that pizza anymore the best we can do is give you the pizza you want next time. Eventually they agreed to bring me an alternative pizza but this was after much discussion on the phone which also includes asking me how many slices of pizza I'd eaten before calling. Obviously none, I can tell a pizza is not correct as soon as opening the box. It's a shame as the pizza is actually tasty when they get it right.

Dont even deserve 1 star food was wrong then refused to bring correct food . Will never ever use again Back to Dominos for me

2nd time ordering, gave them a second chance, but no change, food cold when arrived, driver was given no change, expected me to have the correct money to pay, they shouldn't expect that, spoke to supervisor on phone, he wanted me to give them more money £5.00 more than want the bill stated and told me they would send someone back with change, don't agree with that, driver we had refused to come back, she didn't have enough petrol in car, also the wrong size bottle of pop was delivered, will not use again,

Had pizza twice and both times everyone on the house had sores on their mouth. Need a Health and safety review.

Second time I've ordered pizza with barbeque base half and half again has been given wrong staff dont listen what I'm asking for isnt hard.

First time ordering from here. Food was cold, gave us the wrong drinks and failed to tell us that they didn't have something in that we had ordered and gave us something different. Not going here again

Tried this these again. I believe have a solution. The pictures of the pizzas on the wall need to be lowered to head height. They don't look at them while making the pizza. Feel sorry for the owner. Must have cost a fortune for the franchise.

No confirmation email about my order until after I rang the store about it being ready. The is food is absolutely awful, the pizza is very bland and the garlic dip smells and tastes like melted butter. Completely unsatisfied with my experience, especially with the food being ridiculously overpriced. Definitely sticking to Dominos.

We have had pizza here two times and there have been no problems whatsoever, the pizza was perfect! 😁x

Dreadful. Took over 1 hour to deliver on a sunday. I called the shop 3 times and 3 times they said it'll be five minutes for delivery. The manager offered the same order for free, when I called to claim my free order they told me the manager didnt say that. Never use again rather go to wilenhall branch

Not happy. Ordered at 5:30pm for the food to not be delivered until 8pm when it stated it would be here at 6:35pm. For then the driver to claim we never paid, when we had. The pizza was cold and not all of our order had came.

Bit of a shambles to be frank, they need serious training. I walked in and they were actually singing loudly and dancing. Who does that at a pizza joint.

Absolutely awful food was cold not worth the money 👎👎

The staff definitely need training no gloves on whilst preparing food. They need smart uniforms scruffy jeans and trainers. Scraps of paper on floor need i go on. Not a fan of pizza nothing special considering it has just opened looks a tired place after only 3 weeks of opening

waited over an hour, tried phoning store eventually answered on the fifth time to be told food was on its way, 20 minutes later it arrived, food was cold so ruined the whole meal and taste. Won't be ordering again!!! I'd give no stars if i could, PATHETIC!!!