Papa John's Pizza in Islington

Stole my money and did not deliver!!

Quality of food is vvvvv awsume, Friendly staff and delivered at on time😍

The staff is very friendly, food is very nice

Re open the store , staff are very helpful,food was very tasty, come again

Staff members were very helpful and pizza was great , really enjoyed ❤️

The amount of bacon you actually get compared to the images online for the potato tots is a joke. Minimal spicy beef on the pizza. Not good.

Avoid this place like the plague. Place has degraded so much in quality over the last few 6 months or so. Pizza and service used to be top notch, now the Pizzas are sloppy grease coated abominations and the customer service make Ryanair customer service reps look like saints in comparison. Good luck getting anybody to pick up the phone after you have been waiting over an hour for your pizza to arrive and then good luck getting anybody to pick up the phone when you call again to complain about the state of your pizza. Either order some better pizza from a better chain (which is all of them) or order from another Papa Johns location this place is an embarrassment. And if for whatever reason you do order from here, pay with Paypal so you can easily get refunded if you are unhappy with their abysmal service or food. Places like this love to never give up your money once they have got their hands on it I am all to familiar with such occurrences.

Absolutely horrible customer service. Not recommended at all. Regret having taken from here. The staff is unnecessarily very rude. Especially the sardar punjabi guy.

My last two orders with this store have been terrible. My first order barely had any sauce or cheese on it and my second order didn't arrive. After over two hours of waiting I called them to be told that there were no drivers and they were cancelling my order.

Genuinely, the worst pizza I have ordered in London in 20+ years. The base was stale and the topping non-existent. It has the taste and texture of a frozen super-value pizza from a budget supermarket, the ones that cost £1 each. £22 quid for this was actually so funny we had a good laugh about it at home which brought the family together at least, but not as intended. Thankfully deliveroo have our money back, but papajohns is cooked. Hence the newsflow about it. Never again. The free market won't be kind to your offering. Good luck.

Absolutely disgusting pizza..I ordered today and paid for collection at 6pm when I got home the pizza were not freshly made and were sitting under the lights for god know how long.. should have stuck with dominoes at least everything is fresh.. shame on you fro even letting pizza go out in that way..I will be advising people to stay away from this shop...cheese on the pizza was so hard thats how I know it was not freshly cooked never again will I order from this store or any papa John's... the staff need to start thinking of freshness. Disgrace. No standards at all.

I recently had an appalling experience with Papa John's that left me utterly frustrated and disappointed. The level of incompetence displayed by both the staff and the manager was beyond belief. To start, my order was mistakenly given to another delivery driver, resulting in a significant delay. When my food finally arrived, it was apparent that a new order had been prepared. However, much to my dismay, it was still incorrect.The final blow came when I requested that they correct the mistake and send me the right order. Shockingly, they outright refused to rectify their error, leaving me with no option but to accept the incorrect order. This level of disregard for customer satisfaction and refusal to own up to their mistakes is completely unacceptable. It's clear that there are serious issues with the staff and management at this Papa John's Stoke Newington. Istrongly advise potential customers to think twice before ordering from Papa John's Stoke Newington, as the risk of experiencing such incompetence and poor service is simply not worth it.

Just placed an order at 1:30 am before closing. It got confirmed and I followed the tracking until it was out of the oven when I waited 30 minutes outside (I live 0,3 miles away) for it to instantly switch to delivered (not even in delivery first) and obviously never got anything. Absolute scam.

If you’re vegan or have allergies — don’t go to this place. They literally don’t care about their costumers and their needs at all. Even if you ask a million times and explain you don’t eat animal products they couldn’t care less. So careless. I will never go to this place again.

Extremely rude delivery drivers

Local and convenient pizzeria. Quick service & great pizza

Awful experience. I waited over an hour for delivery and was constantly getting told the driver was picking up my order immediately, when clearly there was no driver anywhere near the store. They refused to cancel my order because they said it was on the way, it was not. I was then offered a full refund by the shop assistant and the manager. I am still waiting for my refund. I have contacted head office who have also done nothing about it. The food arrived cold and the dough was raw in parts. I am NEVER ordering from Papa John’s again. It was a terrible experience. Worst customer service. I spent over £50 on inedible food that I had to wait over an hour to be delivered. Do not recommend.

Waited almost a full hour for my order, it hasn’t arrived. I was lied to multiple time about when the driver would arrive. Asked to speak to the manager and was hung up on. AVOID THIS PLACE.

This restaurant is the worse Papa johns. The stuff are very rude. They will argue their way out of everything. I couldn’t recommend this place to order from. Ordered special garlic sauce, I was sent garlic and herb. When I complained I was told that’s all we have.

Had ordered on the app for collection, got there about 5mins after they had said it was ready for collection, got to the shop and nobody was anywhere to be seen, so I waited, five minutes went past then 10 minutes, so I asked if someone could help me, and they just looked at me and ignored with the only two people working and both of them with their headphones on obviously not listening, when I was finally served it had taken upwards or 25minuted of standing and being ignored, when I finally got the food it was no longer hot, it was just above Luke warm, wouldn’t recommend going there at all anymore this is the second time this has happened to me at the same branch

Can i give no stars- app said it was delivered in 25 - took 1hr 10 (im literally round the corner) food was cold and inedible- phoned numberous times- v disappointing.avoid

Nice crispy pizza, garlic sauce is not as good as other places

Worst papa johns chain in London, only bad experiences I’ve ever had with papa johns. Past 4 times I’ve ordered from them they have sent buffalo wings without any sauce at all, checked them this time and the delivery driver tried to argue with me about them having sauce on, literally bone dry plain wings. L/XL pizzas have arrived with a medium pizzas amount of cheese and toppings the past 2 times I have ordered, haven’t even tried to hide it either the crust is just a couple inches wider. All the staff are rude when you call, actually just done with it to be honest. So annoying how you can’t just change the store that you want to order from for delivery because this one is the worst.

I used order Pappa John's regularly, but unfortunately they don't deliver the dips you order and pay for. Multiple times I've selected two or three dips to be included, but instead they only send the disgusting "special garlic" butter type dip that they give for free with things. It's not the cost of the dips, but if you mind having dip or sauce with your pizza, you will need to order from elsewhere. I now only order this every three or four months, and then regret it when I have to eat the dry pizza.

I ordered a large size and I paid for the large size pizza, and the size looks like a small-medium sized pizza, also, they put way to much sauce, which we didn't want.

I would give ZERO stars if I could. My food was not delivered and i waited over an hour and a half. When I called and attempted to inquire about my order I was met with animosity and frankly quite disgusting attitude. Mid way the phone call was cut , and when called back I was met with a ' what do you want'. This is not very nice to hear as a human being let alone a customer. I do not believe I will purchase something from here again as it has completely put me off. I was told that I would be 'refunded' but upon checking the website it states that my food had been 'delivered'. It is very difficult to locate how to acquire a refund on the website and I would not like to call again in fear of 'what do you want' being said to me. DO NOT ORDER DELIVERY.

OK pizza but not worth the money, very stingey with the toppings, hardly ever no sweetcorn, onion or Peppers on my pizza when ordered. Sides always taste awful. Looking for a different pizza delivery from now on.

The food was horrible! I feel robbed 😪 cold, tasteless and my drink was missing because, apparently they didn't have stock, still being charged though! Picture below is that of the cheesy bacon potatoes! Ordered wing and popper was sent x2 wings. Waste of money

Good place to pick up.pizza on offet

Used to order here all the time, they stopped doing feta as a topping so I went less often... Tried to go here again recently & they said they were closed even though we ordered 30mins before they closed on Google. Was only going coz our oven broke, smh.

Papa John's at Stoke Newington is a great outlet if you're looking for a quick bite. Khizar and the rest of the staff always look out for your requirements and deliver accordingly. A must for people around here

not good ,,, please bring experience people because this is close to us we always buy them

This place is one of the worst places I’ve ordered from I called the shop after 45 minutes wanting to know where my order was the man told me 7 minutes I called back and he told me another 10 minutes so I called back to ask for a discount as it was over an hour and the man said no so I asked for a refund and I was told no because the driver is in his way I was fed excuses that a driver had an accident and I said but that’s not my problem if I gave my manager the excuse I would have been sacked and then the man was rude and asked me am I working in the place do not order from here because you will not get your money back and the lack of customer service is disgraceful I felt so angry that now I refuse to order again from here attitude is disgusting of the person on the phone

Hawaiian pizza + garlic sauce + chicken wings + coke is the best combination!

Pizza is tasty, friendly staff, big thank you to K for his great customer service.

Great 😊 service. Outstanding personality! Azeem the store manager made my pizza 🍕 himself. Super delicious 🤤.

Delicious pizza. Great service by Azeem.

Thank you to Hussain who delivered us the margarita pizzas in the park!

So dead!! go to Go Go Pizza down the road 10 times better. It was one of the worst pizza’s I had.

VEGANS BEWARE. Multiple times I've ordered vegan options from here and they've given me a cheese and meat pizza. Would not recommend, will not be ordering again

New owners took over this place, the service great nice and the pizzas are fresh to order.

Food gave me & my friend food poisoning both ended up in A&E avoid this place

Very delicios and the guy served me who called umer very frienly and proffessionl. Well done mate.

Super friendly staff and excellent pizza !!

Very expensive for normal pizzas

Avoid, pizza turned up cold. Not only that the ingredients didn't seem fresh at all. Like it was a pizza cancelled by someone earlier in the day or the day before and they just warmed it up (badly) and sent it on it's way when I ordered it. The bee sting bites also seemed to be missing half the ingredients. Terrible.

***AVOID THIS BRANCH**THE ONE STAR IS JUST SO I COULD WRITE THE REVIEW Pizza took 45 minutes from branch dispatch to arrive. My address is 10 minutes away from the branch.The pizza was cold, it was the 'the works' and barely had anything on it. It was practically a a vegetarian pizza. Also it was a stuff crust but because it was cold the cheese was just rubbery.I called the branch 25 minutes from dispatch and all they would say was its on its way and they would call the driver. I asked them to call me back. Im still waiting.They said the rider is in a car, so it seems to me they accept orders then wait until there is enough to do a batch run..no wonder they take so long and are barely warm.All in all the cold almost vegetarian pizza is disgusting, and oddly in parts didn't seem cooked so not sure if the one I got was a rush job or a rushed replacement. Either way YOU WILL NEVER GET MY MONEY AGAIN.

Waiting over an hour for a phantom pizza that didn’t arrive…took the money of course and the branch don’t answer the phone and there’s no other contact method. I look forward to being hungry and out of pocket as no doubt Papa Johns have a horrendous and impossible refunds policy where everything is pushed back to branch…who of course never answer the phone. Shambles

I went there and ordered a large pizza for 7.99 but they said that l had to order it online. I was perplexed as it was for collection only. When I got my phone out he finally accepted my order. The rest was fine. Nice pizza.

Not a fan prefer all other pizza and ingredients selective compared 2 other places

Very tasty gluten free (butternut squash base) pizzas, lots of special deals & fast delivery!

Good little shop tasty pizza value for money

What a huge disappointment. I’ve been waiting 55 minutes and my pizza is still not here . I live 5 minutes from the store, I should have just gone to pick it up myself. The pizza is ok, but waiting an hour for a pizza is not worth it. If they are too busy they should stop taking orders. I called them and they were apologetic, but the pizza is still not here.

I got my food really quick good service 👍

Really good service by the staff

I ordered a pizza from them which never came, I called 15 times and they have not answered, will never be using them again, terrible customer service!!!

Accidentally ordered collection and they sorted out a delivery for us. They are the best.

Great customer service, Amir at Stoke Newington branch was incredibly helpful thanks again

I love ordering from Stoke Newington. Pizza is always hot, on time and very tasty. And the staff is always very helpful whenever I have called them to change my order in the last minute. My favourite place to order pizza. Highly recommended!

My delivery was late but pizza was delicious and hot manager called me to informed for lateness

First time order pizza from papa John's pizza arriver quick and delicious, definitely recommend.

Good job n everything was perfect

I ordered a pizza from here and was very pleased with the result. I am happy with their service and will definately come again many times.

Excellent service and very supportive staff. I have ordered many times and love this branch. The service is on point and great delivery drivers who are always on time.

Terrible vegan cheese ("sheese"). Ruined the whole pizza unfortunately. Vegan pizzas can be made better than this.

Always 10/10 service and communication! Extremely fast delivery too, highly recommend

Nice food with so many deals to save and eat more.

They might have better ingredients or better pizza. But I wish they would just treat customers better.

Fast service and friendly staff

Great Staff. Simple mix up with my order was immediately and happily corrected. Great Pizza too.

Pizzas always take an hour plus to arrive even though I live ten minutes up the road. Obviously they're cold by this point. Pizza tracker is an absolute lie, claiming the pizza has been delivered about half an hour before it does show up. Abysmal.

Really lovely staff, great communication. Allowed me to change my online order really easily and gave me an extra dip. I'm really happy with my order. Fantastic customer service and great food. Thank you so much

The pizza is delicious, rich of flavour and still warm when delivered. However, I would highly suggest that the delivery man has to wear mask, esp knowing he was keep talking on the phone while holding the pizza box.

I had an interesting ordering experience - I saw a promo in the window for a small pizza + drink for £5.99 (until 5pm). So I called up at 4pm and ordered this. The guy on the phone tried to haggle with me saying 'he could do me a small pizza for £5.99'. I explained they had a huge promo in the window advertising a small pizza and a drink for £5.99. He then 'had to speak to his manager' before agreeing to do it as if he was doing me a favour! Weird. Anyway, the pizza was tasty and I got the deal. Update: Second time I called a lady answered and was really confused when I asked how much a small pizza was - to the point she went quiet for 20 seconds and repeated the question back to me. This place is hilarious.

I believe this is lowest customer service i ever received in uk. I understand that place could be busy or running low of staff. But this place is lying to customers and not even answering phone call.............

My pizza should of been here an hour ago, tracking says it’s been delivered but it hasn’t, no one’s answering the phone at the stoke Newington branch where I ordered from, not happy as this was a treat for my kids, I paid online , not happy at all

the pizza is good but very overpriced, i paid about £18 for a small cheese pizza with extra peperonni. it's a bit too much considering London has loads of nice pizzas with fresh ingredients on the 10-12 range.

After receiving a flyer in the post, my housemates and I decided to give the local Papa Johns a try. Now, I wouldn’t look anywhere else to order a takeaway pizza. The pizza was nice and hot upon arrival, absolutely delicious and above all we received the best customer service from the person who took our order over the phone. We would definitely order from here again for our next movie and pizza night.

Great branch. Always friendly drivers and staff on the phone. Singh is very helpful. Quick delivery. Great pizzas every time. Fully recommend.

Papajohns the great Great service staff food .

My experience is great at papaJohns pizza they are good pizza place

Very good customer service.fast delevery and delicious pizza

When i papa jhon store very clean and nice staff and fresh dough I like papa jhon food.

order it was hot and fresh.I would say the best pizza I ever had

GREAT CUSTOMER SERVICE NONE OF THE ?

I paid with cash and he touched all the notes and coins and then proceeded to stick his hands in the dough after without putting gloves on or washing his hands. When I asked him nicely to wash his hands he said they don’t do gloves or wash hands every time there and proceeded to angrily make the pizza when I insisted he wash his hands before making my pizza.

I’m really happy with the service and attitude of the staff at this store, always very pleasant and helpful and patient with me. The pizza always gets delivered nice and hot. I don’t order pizza from anyone else now!

So today I ordered a Xtra large vegan pizza, fries and desserts. My pizza arrived cold, sloppy and sliced as if nobody gave a dahm. Before eating the pizza I rang the store and explained the situation. Do you know what the Manager replied? He said “ what do you want me to do?” he also said he cannot do refunds because the system doesn’t let him even though Papa Johns have a clear refund policy put in place. I told him I will be contacting Papa Johns customer service and he replied “go on I don’t give a s***”. Now I don’t know whether he was just having a bad day or they just don’t care about customers either way they’re horrible. But at least the cinnamon buns came warm.

Ottimo servizio, pizza buona e personale davvero molto simpatico... consigliato!

Huge Huge massive improvement from the last time, the pizza was cooked amazingly, the chick poppers were correct, garlic bread were delicious and cookie dough amazing. delivery was fast. Arrived in under 40 minutes. Manager or owner done great job on correcting the massive flaws that were happening with the staff. Only garlic bread need cutting and separating; but no big deal. overall amazing Job👍

They drive a moped through the shop - Ghetto but real lool the Pizza was fire my friends pizza dropped when we got home

I often take advantage of the £4.99 lunchtime deal of a small pizza and a drink. It's pretty good value.

Thank you for the wonderful service and special thanks to Amir who was able to change my order to meet my nutritional requirements. Very helpful staff at this branch

Me and my son love papa johns...best pizza! Great staff!amd delicious deserts... must go and try! 😋

I ordered pizza which was made in front of me with fresh dough and ingredients staff was amazing very friendly i will definitely be coming down for more pizza love the service by vikram singh who served me

I had american hot pizza was delicious

We ordered food but was some issue in our order we call to store spoke to a guy name Amir was very helpful we will order again Thank u so much

Great customer services ...friendly stuff ....lovely food 👌🏽👏🏽

Love the food and customer service

Great service, love the food especially pizza. The staff is very polite and delivery was on time