Papa John's Pizza in Lancaster

Waited 2 hours for a very over priced Pizza, when I contacted the resteraunt he blamed the driver which was rubbish! I spoke to the driver he confirmed this, when I said that I would never use a Papa Johns again, he just had an attitude of whatever!! I never got chance to eat the Pizza either as I had to leave for work, the Pizza was left on my door step for when I returned from work, I will never use just eat or Papa johns again!!!

Ordered for collection. Really hot, really tasty pizza. A little gutted I didn't try it before. Two XL pizzas for £10 each. Genuinely great value tbh.

The pizza was not baked properly. Though the delivery was quite fast.

Inedible- food was burned yet cold, no cheese on one pizza and missing sauce on the other pizza. When calling to raise the issue I was immediately hung up on - my partner had also called through and was hung up on, given conflicting information and there was no attempt to resolve at first point of contact. General attitude of the staff was extremely poor. I am majorly concered about the welfare of the staff due to them saying they were in fear of losing their jobs if further complaints were made and they refused to give us their first names. ... Overall, worrying service.

First rate service and Papa Johns has the best Pizza's, shame this branch is closing

Received the wrong order but quickly rectified

Cold, dropped pizza. Was supposed to have a drizzle of bbq sauce but more swamped. Sides also cold. Called and complained. Took an hour for replacement and by that time I had eaten some toast as I was too hungry. Will never order from here again. Very disappointed.

great food. Very clean inside..the man who welcomed us was lovely and very friendly and helpful.

Closed half an hour before the official time.. we rushed to get there

Needed somewhere to eat before starting a 5 hour drive. Discount voucher on the App did not work. The server was great, made the pizzas, helped us navigate the app to bypass the issue we were having. Food is what you expect from Papa Johns

Generic chain pizza place, expensive unless you have an ‘offer’ (there’s always an offer!) Personally it’s a pizza of the last resort if Latin Quarter or Aquila aren’t open or the wait is long. Better than Domino’s and Pizza Hut but not great.

They will make you wait 15 minutes to place your order, the pizzas are however decent.

I ordered a takeaway and it took over 2 hours to come and it wasn't even that nice.

Ordered pizza no conformation. Rang store an hour later and no order. I had to then make an account and re order. Waiting on some kind of support for a refund as i paid £17.49 twice in the end to get my order. Food isn't bad for pizza and sauce is better than domino's. However, there's better options out there such as aquila pizzeria who use a wood fired oven (Update have since been given a refund)

Ordered £30 of food collected on time, 4 minute drive home, found pizza stone cold, they offered a portion of buffalo wings to compensate…not acceptable…tasted like morning after pizza, not happy.

Our food took over an hour to get here so it was all cold, when it did part of our order was wrong and I found a red hair in the wings. I asked for a refund for the incorrect pizza to which said they could remake and send or for us to give our whole order back for a refund which after waiting over an hour for our food in the first place felt like a poor effort to rectify the situation.

Ordered online for collection (no delivery to our area). After placing the order I received a phone call saying some of the sides were not in so we had to swap to less potentially tasty things (vegan chicken nuggets) so that was disappointing. Ordered pepperoni stuffed crust and received normal stuffed crust etc. As it happens I received a full refund via PayPal so everall happy but would be less happy if I hadn't been refunded.

Great prices when buying on line. Delivery is normally within 30-40 mins. Great staff great tasting pizza

Ordered pepperoni pizza and there was a Single piece of pepperoni on the entire pizza.. terrible.

The website is easy to use. The food is delivered on time. The pizzas are always hot, 5hey taste absolutely delicious and are always fresh.

Ordered online, which advised delivery within 45 minutes or they would supply a money off voucher... Been waiting an hour, still no pizza delivered, phoned twice to ask how long my order will be but the person on the phone keeps saying it’s in the rack waiting for the driver and putting the phone down on me whilst I am talking. On the online tracker the pizza isn’t even in the oven. Complete Shambles.

I order from papa john's quite often the pizzas are fantastic allways hot ant tasty, the team at Lancaster are allways polite and friendly, I ordered pizza, and due to heavy traffic when it arrived it was cold, due to no fault of there own however when I rang them up and told them they were apologetic and said I could ring up another day and order the same order free of charge, excellent service and good quality food

The bacon got a strange and awful taste. Expensive. These two stars are for cinnamon rolls and chicken wings, only two things worth to buy.

Super delicious pizza, very fast delivery and food arrive hot and well packed. Great discounts and offers too. I would definitely recommend this place to anyone. 🍕🍕👍

Ordered from here a few times recently. Really enjoyed the pizza, with the use of the various discount codes it's reasonably priced e.g. regular pizza for £7/£8 . A bit of a wait at times, but delivery drivers have always been friendly.

Deeply disappointed. Didn't get what was ordered 😕. Ordered chicken bites and found a piece of bone. So be careful

The delivery driver put my pizza on the ground and when I answered the door, he literally just pointed at it with a dumbfounded look on his face. I asked him to pick it up off the ground and place it on my doorstep which shouldn’t be something I have to do. The food took an hour and 20 mins to arrive which is crazy slow compared to other pizza delivery restaurants in the area. I attempted to ring to find out where it was but they didn’t answer the phone after repeated calls. The food was lukewarm. The potato tots were mushy and the cheese was hard and chewy. The pizza was okay, but the base was extremely tough like biting into a bicycle tyre. The bacon used on the potato tots and on the pizza had a very strange taste to it, like it was off or not cooked right? Or just bad quality bacon meat. For a meal that took so long to arrive, the quality should have been amazing but it was very mediocre to substandard. The delivery driver was rude, impolite and clearly lacked people skills. Overall, highly dissatisfied. I wouldn’t recommend and I highly doubt I’ll return.

Quick, efficient and very tasty pizza.

Really nice Pizza, huge side portions of Garlic Bread and Chicken dippers with great vegan and vegetarian options. The food always arrives quickly.

Sooo good, best pizza ever. Very friendly staff

Pretty naff. Driver claimed he delivered 30 mins earlier than he actually did. All luke warm even had to ring up for them to say he's left so should be with you in a few.... 25 mins later he drags it out the boot. Grimmmm. Won't be ordering again. Only 3 stars as my food actually arrived unlike last time. AVOID.

After a long shift at the hospital I ordered online to collect on the way home. When I arrived, there were some issues with online ordering that hadn't yet been noticed until I arrived. I could have cried on the spot when I was told they had no order for me (it had been a tough day and I really didn't want to cook) but the person serving me did everything he could to rectify the issues swiftly and see me out the door with my order. Top service and delicious pizza as always 😋

My husband wanted a treat for lunch and so he ordered a Papa Johns. We ordered a BBQ meat feast pizza , potato tots with six cheese , chicken poppers and bee sting bites which are baked dough scrolls with spicy Amarillo chili sauce, pepperoni and mozzarella, drizzled with sweet honey. All sides come with a choice of dip. There are so many offers of pizza and sides combinations so you can order what is best for you. A couple of examples such as 50% if you spend more than £15 , buy one get one free and feed the fam which was 2 medium pizzas , 2 sides and a large drink £21.99 The food arrived in good time and I was impressed that the driver was back in the car by time I got to the door and stayed to check I opened the door. The food was hot and portions were generous. I had the potato tots and the chicken with garlic dip. The chicken and potato tots were nice but I would say having the potato tots in foil is not a good idea as they stuck to it and so the tots don't stay in tact and you loose some of the cheese. I tried one of the bee sting bites , they were nice , had a lick bug the honey drizzle seemed to be missing but it was still nice. My husband had the rest of the bites and the pizza, he was slightly disappointed thst the bites didn't have the honey but said his pizza was awesome as usual.

Fantastic pizza but the garlic dip is horrible.

Nice pizza, always comes quickly. They even called me once to say it would be an hour as it was really busy but still only took 50mins. I usually prefer dominoes but my wife is vegan and likes papa John's options better! I'm converted

The manager is disgraceful contacted tonight to put an order in and he was too busy to sort my order disgraceful do not use

Useless. Ordered a pizza for lunch as I was taking advantage of their discount on the justeat app. They declined my order and then took themselves off justeat without informing me, leaving me waiting for ages and ages wondering where my pizza was. If they had bothered to ring me to inform me of the cancellation, I'd have ordered elsewhere. Also when I took the time to ring them instead, they never even answered. I found out their opening time is 3pm, so why was I able to place an order at mid day on justeat? You should sort out your opening hours before you allow people to spend money in your establishment. Still waiting for my £20+ back. Won't use Papa John's Lancaster again, will now go with local, trusted takeaways on Morecambe eats instead. Not impressed. Please fix your ability to offer good customer service. Order no. 906638862.

Every star is for the customer service alone. The second we walked in we were greeted with a hello and generally spoken to like actual humans (unlike their competitors up the road). Cheers guys

My first time ordering from Papa John's and I'm thoroughly impressed. The pizza's were delicious, the prices very reasonable when utilising the deals and our order came in under half an hour on a Friday evening. They might just have overtaken dominoes as my favourite pizza place!

Was not impressed with meat in my pizza (ordered a veggie-as vegetarian) Apparently it happens a lot according to the staff.. so probably best avoided if you are vegetarian. No apology either for their mistake!

Amazing!!! Very hard to choose between this and dominoes!