Papa John's in Sevenoaks

Changed for the better over the last year, food arrives hot and is non greasy unlike the other local pizza takeaway. Ordering a lot more as it's improved so much

Brilliant service, great food. thanks 👍

The manager is extremely polite and the other workers are all brilliant too!

Better pizza tasty pizza quick service

friendly staff I always order pizza from papa johns they give a great and hot food before this I always ordered to domino but according to me papa johns is best

Friendly staff, great deals at affordable prices. Food is alway hot and fresh. Papa Johns Sevenoaks is always out go to for pizza take away

The food was marked as delivered 30 minutes after we ordered. It took a further 20 minutes to be delivered. The sides turned up freezing cold and the pizza order was wrong. I called the store and the man was extremely rude. Absolutely no customer service skills. Told me not to touch “his” food because he wanted it back then said it would take another 30-40 minutes for the food to arrive. He then hung up without even saying bye. Still waiting for it to turn up….

Made the mistake of ordering from them for the 1st time in a long while. One of their special offers 2 Large pizzas and 2 sides with a bottle of drink for £30.99 + £1.99 Delivery. One of the pizzas was ok but the other had virtually no topping on it and was as tough as eating a leather sole. Also they failed to include one of the sides! I know it is only pizza but seriously the worst pizza I've ever had. Make sure you have strong teeth! Will never order from them again. Beware!

Food delivered after close to 2 hours stone cold although I was promised prior to delivery it will be warm will never use again.

I have stopped using them as for the inflated prices and continually getting orders wrong plus very sparse use of ingredients I find the local pizza van much better value and much nicer product

Not good. Hardly any topping on the pizza and I ordered extra toppings. It was basically like eating bread . Cheese stuffed crust tastes like their horrible garlic butter dip. Chicken wings awful, the only thing that was ok was the jalapeño & cheese bread bites. Not sure what’s happened at Sevenoaks branch as it used to be ok.

Food was delivered, cold and incomplete, never returned with rest of order, never using again

Papa Johns is my favourite pizza; however, this location is bad. My problem with them is that the app and website say they only take delivery orders by phone. The last time , the person my wife spoke to was rude, didn't take our order correctly, and shouted at my wife. I just tried to call twice around 2:30 in the afternoon today, and no one answered. So I ordered from online from Domino's next door to them, and I got my order delivered to me in 20 minutes. I guess I'll be ordering Domino's from now on. Papa John's should be ashamed of this store.

Incomplete order not happÿ. I don't want the rest of the order next time. I want what I ordered now. This place for a while now does not offer a delivery service. Only collection! Staff have been very rude and patronising on many occasions.

Don't bother ordering at all! I ordered online and I haven't received any update after an hour, tried calling multiple times but no one was there to answer calls. I haven't received any pizza or refund. Worst customer service.

I used to occassionally order a pizza from Papa Johns as they had the only available vegan options for takeout where I live. However more than three times now I have been given a pizza that did not have the correct ingredients and had meat on them. Why have vegan options on your menu if you cant provide the correct ingredients? unfortunately will not be buying again.

Ordered twice recently, wrong food sent both times and arrived freezing and I mean freezing cold! Had to complain to head office and took over a month to get my money back. You ring the restaurant and they don’t care just laugh or go quiet. Avoid and go to red pizza van on Mondays instead. The pizza tastes better and you get good service.

Our pizza was delivered one hour and forty five minutes late, stone cold and incorrect, I will never order from here again. I completed the feedback email from Papa Johns and they haven’t even bothered to respond.

It’s been 2 hours and 3 phone calls and still no order. Each time you phone, they will tell you « yes sorry it’s on its way now » but it’s not…at least some transparency and not being lied in our face would be nice, we can understand things are busy but being told complete lies is just not professional. This is disgraceful service…don’t bother!

Tasty pizza delivered on piping hot condition

It would be nice to be able to talk an issue out over the phone had with an order without the host hanging up abruptly in the midst of conversation... twice

Promptly cooked to tasty perfection. Enjoyed a vegetable morcel from here today, a decent size with light but thick base with generous and varied topping. Enormously recommended...

Very frustrating tried to order several times, card machine broken, and they hung up whilst trying to arrange another way

Great staff. Better to order online for collection.

The food is really lovely and staff very nice and polite. However, I can’t comment on the pizza as I have never gotten any. Great place!

TERRIBLE!! I BELIEVE ON ONE OCCASION I MAY HAVE CONTRACTED HEPATITIS FROM THIS OUTLET however aside from that I ordered online, gave 10-15mins, went to collect then asked to wait a further ten mins. Following on from this I subsequently discovered that, despite ordering double cheese on one pizza the pizza in question had almost NO cheese on it. In addition to this, the ENTIRE edge of the pizza was COMPLETELY burned and black. The pizza was DISGUSTING!! I subsequently contacted Papa Johns complaints and the on-line form stated they’d be in touch in a day or so ended up hearing nothing. Next time, it’s a trip a few doors down to Dominos!! Won’t go there again, I wouldn’t advise you to either, particularly if you like decent pizza!

Manga, the chef, is one of the kindest men you will ever meet, a great cook and an absolute legend! Highly recommend!

Manga is the best server ever!!!! Such a great lad. Made my day. So lovely 😊

Nice food but sometimes wrong items in boxes

Do not go to papa John's sevenoaks the food is disgusting and disappointing and the staff are very rude telling me do I speak English what a joke plus I have mental health issues

Great pizza and delivery service

My go-to pizza place in Sevenoaks because I love their vegan cheese! Great selection of pizzas and sides, always on time, and always delicious.

So good offer for collection: A large pizza for £10; delicious, can't beat the taste of Papa John's ☆☆☆☆☆😋🍕🍕

Lovely staff, trusty service, tasty pizza! Would go again!

During Coronavirus, we haven’t been able to do our usual travelling and eating around the world or in London but we decided to use Deliveroo locally and order from local restaurants/ takeaways to enjoy our lockdown! The pizza were superb, we had an American hot with jalapeños and a Hawaiian with pineapple. Both delicious and we will order again!

Food turned up an hour and a half after it said on the app tracker that it had left the store. The food was stone cold! We called up straight away to get an exchange for hot food as per the company guarantee and were told no by staff as the manager wouldn't allow it or a refund. Still waiting for a call back 😡😡😡

literally the best pizza I've ever had. the staff are great. very clean and perfectly made.

Ordered a meal at 18:30 for 20:15 delivery, chased at 20:20 and told driver left ten mins ago. Chased 3 more times until they simply shut the store at 21:00- fobbed off each time by staff who clearly don’t care a jot and the pizza never arrived... Eventually the pizza turned up at 10pm stone cold and we obviously sent it away. Not ideal with little food in thanks to COVID-19- avoid at all costs

Fantastic pizza, never was a papa johns fan until I chose this one in sevenoaks. Really really good :)

Ordered online and it took over an hour to arrive on a Monday night. Tried calling the store, but no one answered. Pizza was still hot at least, but will just stick to Domino's in future.

I live 1 mile away and they don’t deliver to here... Unless you order through Deliveroo and pay £1... And lose all meal deals!!! Twonks...

Pizza took almost an hour to be delivered and we only live around the corner wish we walked now and braved the weather. When delivery man arrives, he was rude, disgusting, unkept and most of all had no understanding of customer service or politeness. Joke!!

An excellent take away, Papa John's the best pizza in Sevenoaks, very fresh and palatable dough base, we had the deep pan and enjoyed it immensely would strongly recommend it.

New to the area and papa johns are the only ones I have found who deliver to me. The papa johns I used were not very good where I used to live but had no choice but to try them as husband really wanted pizza. Very pleasantly surprised in the difference. Food was delivered correctly and hot. Tasted much better than my old local 1 so much we ordered another one few weeks later. Again arrived hot and correct. Only thing that lets it down is the app, but that’s not the branches fault.

Pizzas sometimes take two hours to deliver and they don't answer their phone. If, by some miracle, you manage to get through to someone, they are rude and unhelpful.

Nice pizza was very expensive but enjoyable

Pizza is okay. The last three times we have ordered the delivery has taken nearly an hour and a half each time, and t be drinks have been wrong both times. Shame, as papa John's is good pizza, but a phone call saying that they hadn't got drinks stock wouldn't go amiss.

Pizza arrived 1.30hr after it was ordered.It had arrived cold and the driver didn't even say hello or apologise . Never ordering from Papa Johns again horrific customer service.

Always really good deals on and great pizza.

Waiting over an hour for the pizza...called after 30mins and was told it was out for delivery so would be there in 5mins ...called 15 mins later and was told it would be 5-10 mins...called 15mins later and was told it would be 5-10mins...its important in the service business to manage customer expectations .... Papa John's Sevenoaks have so far not achieved this...pizza finally arrived and was cold....disappointing! Was offered 50% off or they would remake the order...took the 50% as the thought of another hours wait was beyond even my endurance levels....and my microwave was more than happy to help out with the temperature issues.

We were staying in a local hotel and ordered pizza to the hotel. Our order arrived after 1 hour and it was barely warm. I called the restaurant and was offered a replacement which, and I quote "Would be 42 minutes" or I can have a full refund if I return the food without it being touched at all, not even one bite. Im unsure how you can tell if food is cold just by touch alone as it could be just warm enough to eat, but I refused the new delivery as we had waited an hour already. The manager kept repeating himself saying not even one bite from the food had to be taken for a refund. I said I would contact head office as he seemed very unhelpful and was not able to offer a reasonable solution, even a refund of £5 would of been some reconciliation for having cold food. The food was actually nice, even if it was cold, hence I have given 3 stars and not just 1 for the service received.

Just taken delivery of our pizzas. 45 minute wait and my pizza was just warm. The pizza Base was not crispy and was very brown. Felt like a pizza that was over done and left for a while. Disappointed and feels like a rip off price wise.

Ordered via the Papa Johns website, 2 xxl pizzas + 2 sides offer for £26.99. Pizzas were delivered and 1 of the pizzas wasn't what was ordered and different to what it said on the box. Rung the store and explained the issue. Store manager apologised and said they would make a note and that I was entitled to a Free pizza next order. Ordered again 7 days later and store has no knowledge of promised Free pizza. Attitude was that they couldn't give a monkeys and that because it was an online order, not their problem. Pizza's were not hot either so for this reason would never use them again. Terrible service!.

Ok pizza but you don't always get what you order.

Nice service and fantastic food

Usually very very good. The best take way pizza in town.

Nice staff. Make sure you get the deal you're after.

The choice of food is massive have tried a few different pizzas and all been good. Clean area where they prepare food and you can watch them.Service is fast and polite.

Not so nice and new delivery woman wanted to keep my change so make sure you have the right money or she will want to help her self to a tip 🤔😮🤔

Excellant, popped-in and was out within ten mins with a lovely hot pizza, staff were very helpful they sorted out the best deal for us, great value

Very good value for money and delivery time was spot on. Cheaper then dominos and ingredients seem fresher and tastier. Can't wait to order again :)

Best quality food and fast service:)

This is our preferred Pizza outlet in the Sevenaoks area. The pizzas are always fresh, hot and cooked with the correct toppings when ordered on-line, and delivery is always prompt. In store is equally efficient. Remember to check the on-line discount vouchers to get the best deals.

Mrs and I fancied a Pizza on Friday night and the consensus was Papa Johns! what a mistake that was! we live in Edenbridge and there is a closer Papa Johns that Sevenoaks, but having used this branch before thought better the devil you know.. ordered online, any pizza any size £11.99 and 2 sides, time 20:10, specified a 21:00 collection so i had time to get some petrol on the way and get over to Sevenoaks, arrived at 20:50 and made my presence know to be told "8 minutes" great i thought! 21:00 comes and goes, no sign of any food, so i ask, and was told "few minutes" no problem, they are pretty busy, so i waited at the counter watching pizza after pizza and side after side come out and be put on the heating rack, 21:12 ask again, the girl goes to check, its on it way.... 21:15 a very young lad picks up a pizza thats been on the heating rack since at least 21:00 when i first went to the counter to chase my food... i said, that pizza had been on that heating rack for at least the last 15 minutes being pushed from left to right and its now dry, "it was mis labeled"the young lad said, and where are the 2 sides ive ordered?! "oh there here"! so at this the what i can only assume is the manager comes over to ask what the problem is, so i explain, he says no problem, ill make you a new one, what about the sides i ask? "we'll put them over her to keep warm" seriously?! so when the pizzas eventually ready they will have dried out? "ok ill make you fresh ones" in the time between me first arriving at 20:50 and my pre ordered pizza first being presented to me 2 people came in and ordered a xxl pizza each, and both had been given there food before i was first given my dry pizza, and to add insult to injury there pizzas were only £8.99. i asked the lady behind the counter about the price difference, "thats instore and collection only" oh thats great thanks! so its not 21:28 and my freshly made pizza arrived and what i assume are my freshly made sides, although thats anyones guess?! the manager hands me the pizza and says "would you like a free drink" at this point i have had enough, so i said whatever, he stuffs a fanta in a bag and says sorry for the wait... Saturday morning, i get a text from papa johns, "rate your experience" so i fill it in, and explain in slightly less detail what had happened, to receive a reply "Thank you for your feedback. Please accept our apologies for your negative experience." shocking!! its such a shame as ive eaten here quite a few times and have never had a bad pizza, but the service was truly shocking!

Ordered the same pizza I always have and always make a point of saying no cheese but yet again sent it with cheese. it took a long time to come and then had to wait another long time to be sent again. Surely if a mistake is made it should be a priority to make a new order and get it delivered fast. Lovely Pizza though.

superfast delivery, pizzas were hot, very tasty and full of flavour! Side dishes were really good too