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4.6

Based on 1.694 opinions finded in 4 websites

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Nº 105 in 739 in Redbridge

Nº 5 of 20 Other european cuisines in Redbridge

CUSTOMERS TALK ABOUT DISHES WITH..mediterraneanricemustmeatsaladprawnssteaklambspicygarliccookedchickenbasschillitendercheesemoussaka

comment_iconOpinions

Very good Lebanese inspired food.

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Olivier Wery . 2024-11-16

MORE AT Google

Friendly prompt service. Nice range of uni snacks at a fair price.

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Steve Blakesley . 2024-10-28

MORE AT Google

Food brilliant. Staff brilliant. Log fire brilliant.

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Tushar Bala . 2024-10-26

MORE AT Google

Lovely Turkish restaurant, delicious food, friendly helpful staff. Cok guzel says my partner.

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Mostyn Jones . 2024-10-18

MORE AT Google

Nice for a Mediterranean treat upscale restaurant with really good food amazing dining experience

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Vishal Ruparel . 2024-10-06

MORE AT Google

Food was delicious, my dad actually said it was the best lamb he's ever had! we all thoroughly enjoyed the food, including the kids. Staff were so helpful and kind with our party size and elderly family members. Thank you!

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Rach TP . 2024-10-02

MORE AT Google

Venue easy to find based on the high street ... The maitre'd' was quite a gentleman very attentive ... had the Lentil soup as a starter found it quite watery with no substance had the seabass on a bed of mash as the main most enjoyable finished off with a lovely cheesecake... loved the ambience ... would definitely visit again for lunch

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Mrs SM Graham-Martin . 2024-09-20

MORE AT Google

my partner and i went for dinner in our new area and came here for the first time. we were served all evening by Altan, and Trbor towards the end - the level of service added an extra special note to our evening. Altan is a genuine and expert service provider. Also, a shout out to the delicious food cooked by their wonderful chefs. Thank you very much. We can’t wait to come back.

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Kayla M . 2024-08-17

MORE AT TripAdvisor

Good staff,polite and helpful,great food,will definitely be back soon

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keith sommerville . 2024-08-16

MORE AT Google

Delicious food, cooked just brilliantly and then the calm, relaxed service to match. When it's all so well priced as well, then what's not to like...

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Faisal Sheikh . 2024-08-13

MORE AT Google

Lovely spot, nice tables next to a big open window overlooking the quaint street. Attentive staff, we ordered lamb shish which was absolutely fantastic, juicy meat perfectly cooked and lovely buttery rice. The bread for starters was brought out warm and with hummus and some delicious onion salsa type thing, delicious. Had a great experience here just popping in for lunch.

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Sam H . 2024-07-31

MORE AT TripAdvisor

I regularly used to go to the restaurant to have the Lamb shank which is amazing however my schedule has made it difficult for me to go. They have now extended their delivery to my area on deliveroo and I have been loving the Lamb shank as per usual. Honestly, this is my favourite restaurant. Would recommend it 10/10.

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Neri Kellle . 2024-07-30

MORE AT Google

Amazing experience at Otto!!! Tibor was going above and beyond to make our evening special and what an evening it was indeed. I would definitely come back again

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Emanuel Puiu . 2024-06-15

MORE AT Google

Tasty food and great customer service

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S W . 2024-06-07

MORE AT Google

I love the food at Otto's. Thoroughly recommended.

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simon young . 2024-05-29

MORE AT Google

We had lunch,mezzo like,baklava,drinks ..all very good Waiter was a star

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Pamela Munday -Chanin . 2024-04-28

MORE AT Google

Charge 30 pound for a bottle of red which retails at 8….

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M k . 2024-04-07

MORE AT Google

Lovely restaurant with excellent customer service. Very nice food with generous portions. Would definitely recommend!

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Holly Thomas . 2024-03-27

MORE AT Google

Authentic food and a cozy spot. Sometimes the staff could be a little quick to try to clear the table which made you feel a little rushed however saying that they were always polite and courteous never rude about it. Will 100% be revisiting!

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Anika P . 2024-03-18

MORE AT Google

Made a lottery pick of a choice after a short walk in the nearby Chalet Woods and was pleasantly surprised by this restaurant. Food, Service, Ambience, full marks. Tried the falafel dish for starters, well seasoned, and the lamb shank I had and lamb burger were both top tier. With regards to my shank, soft and succulent, falling off the bone. Highly recommend, and we will be back.

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Simone Grant . 2024-03-17

MORE AT Google

the dessert delivered is NOT TURKISH KAZANDABI and the cheese cake was so dry. waste of money.

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Asmah . 2024-03-02

MORE AT Just Eat

Friendly, polite and efficient staff.Speedy service, great choice of many basic foods at very reasonable prices. Poached eggs on toast was wonderful

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Michael Southwell . 2024-02-24

MORE AT Google

Enjoyed a delicious meal at Otto’s. They have a lovely choice of starts, mains and desserts. The quality of ingredients was superb and the service was exceptional. They also offered us a complimentary plate of hummus and freshly baked bread. Really happy and can’t wait to return

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Leonie Saliba . 2024-02-17

MORE AT Google

Cheesecakes were stale. Shame.

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Heena . 2024-02-11

MORE AT Just Eat

We had lunch at Otto today, it was nice preparation, staff was very cordial, very quick service, place is quite spacious and nice interiors. We had ordered mezze for platter, spicy vegetable, mediterranean drink, baklava & Kazandibi which was upside down milk pudding with a carmelized top with cinnamon powder & ice cream, I didn’t find it same as I had once in Budapest. Baklava was superb. Mezze was nice - I primarily liked borek, falafel and aubergine ratatouille in the mezze platter. Their bread was nice & fresh. I liked the place, just little on expensive side when you eat all 3 courses & drink and come with family.

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Rashmi Aggarwal . 2024-02-07

MORE AT Google

I am embarrassed to say that I brought guests, only to have us all endure a tasteless meal. None of us enjoyed the experience, and the fact that I have been sick for 5 days since makes it even more regrettable. The 55 minute wait to be served only added further disappointment.

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helen osullivan . 2024-01-25

MORE AT Google

Very disappointing. Waited over 45 minutes for starters and then one was overcooked and one still partly frozen. My friend ended up very sick after eating in this place. Would not recommend.

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Lorraine Hall . 2024-01-25

MORE AT Google

Lovely place and enjoyed the ABBA concert and a lovely evening.

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ELO Vlog . 2024-01-18

MORE AT Google

Food was tasty and a good portion. I will order again

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luviskia . 2024-01-18

MORE AT Just Eat

Everything was great except the slightly slow service.

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Ivan Krsnik . 2024-01-14

MORE AT Google

First Class, quality, quality, quality! Otto in Wanstead, continues to be our favourite restaurant for Turkish/Mediterranean cuisine. The food is exquisite. The lamb shish is tender and melts in your mouth, as is the lamb cutlets. I would recommend the prawns, avocado and crab starter, sumptuous indeed. We absolutely love the service, with great waiters who really do take service seriously. They never fail to make you feel special and a shout out to Charlie, for always looking after us. A great evening out for family and friends. The best restaurant in Wanstead, in our opinion. Oh and the raging fire, is enough to draw you to this restaurant on a cold night adding to the warm and atmosphere.

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Sharon . 2024-01-08

MORE AT Google

Had a lovely meal for my sister in laws birthday. Great atmosphere and very attentive staff. Will definitely return again soon.

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Jan . 2023-12-18

MORE AT Google

We last visited Otto in 2015 and didn't expect that our memories would be replicated, but we were wrong! Otto was as we remembered it - great food, lovely staff and a great atmosphere 😀 We all loved our return visit. Nothing was too much trouble for the staff, really professional and welcoming. The quality of the food was super and a really good menu. Thank you Otto 😊

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Donna Bugby-Smith . 2023-12-18

MORE AT Google

Excellent food, although the avocado in my crab and prawn cocktail was a bit too hard and unripe, I thought. A slight mix-up with the ordering, however - my starter and my main arrived together. Service a bit slow, I thought, even allowing for the busy pre-Christmas period. Acoustics not great if there is a large and noisy party there. Still definitely worth trying, especially the Turkish beer.

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Alasdair MacLean . 2023-12-11

MORE AT Google

Terrible portion size, worst portion size I have ever had at a Turkish restaurant.

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James . 2023-12-04

MORE AT Just Eat

This was a great place to visit for an evening meal. Lovely atmosphere, friendly staff and yummy food 😋. Decent portion sizes too. Highly recommended!

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Lao Karun . 2023-12-01

MORE AT Google

The place looks nice and cosy. However what let it down was the service. We ordered a mixed grill which was £24 and tiny portion. The rice was literally the tiniest amount. We spoke to the manager to say we didn't feel for the price, the portion was reflective. The manager was defensive saying he's served this same portion for 10 years! .We explained it's just feedback and that we've eaten in many places, to which again he was very defensive stating he doesnt know about what places we've been to but this is what they do. He did bring a bit of extra rice and the tiniest dessert bowl he uses to measure the rice to show us, which was not necessary. The food itself was OK, but I'm really disappointed in the way he dealt with our request and feedback. He was very arrogant and literally couldn't care less. We will not take our service here again. Can I add, we knew it wasn't a sharer dish and didn't expect it to come as such. Me and my colleague were happy to share one dish which wasn't sharer. We made our point clear that the rice portion was tiny even for one person at that price. The manager was clearly annoyed we hadn't ordered a dish each. 🙄

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Soulma Hosany . 2023-11-30

MORE AT Google

Simply the Best! and that's coming from someone who travels far just to have by far the best Turkish/Mediterranean food

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Preeti . 2023-11-16

MORE AT Google

My partner and I went to Otto’s for lunch. The food was very nice. But what was outstanding, was the service received from Tibor- He was very pleasant, well mannered and provided a fist class service that made our experience this afternoon absolutely lovely. Thank you Tibor 🙂

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Vas Babe . 2023-11-14

MORE AT Google

Super food, attentive staff in a relaxed ambience and at sensible prices. I’ve been coming here for 8 or 9 years and it is consistently excellent. It’s my go-to in E11 to sit by the window and watch the world go by.

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Ali V . 2023-11-11

MORE AT TripAdvisor

OTTO Restaurant offered a delightful ambiance complemented by stellar customer service. The culinary offerings were equally satisfying, leaving no room for disappointment. Most notably, the restaurant's commitment to customer satisfaction truly set it apart.

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J A Kimbugwe . 2023-11-09

MORE AT Google

We haven’t eaten in Otto for a few years, Foods was nice however we felt rushed not even finished our main food and ask what we want for dessert, very surprised as there wasn’t many people in the restaurant, the restaurant was very cold when we got there, Manager put the fire on for 10mins then turned it off I did find the drinks a bit pricey 2 glasses of lemonade £13 I did notice a horrible smell of drains it seemed to be coming from the toilets down stairs I don’t think we will go back Please sort the awful smell of drains it must be putting customers off

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Kieran H . 2023-10-31

MORE AT TripAdvisor

Buena comida, aunque un poco caro

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Laura Novell . 2023-10-29

MORE AT Google

I was persuaded to return by a friend of a friend who’d recently had a great meal. Starter was fine, nothing exceptional. My main course -Iskender, also fine. My sister’s was far below par and we said something when asked. The response from the waiter was in effect that the chef disagreed so what could he do? Bizarre to say the least and we absolutely will not be returning. So disappointed not only in the food but how we were treated when we dare call out less than great food. So, this place has not improved at all since it was taken over from the previous superb owner.

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Woodlandwanderer01 . 2023-10-21

MORE AT TripAdvisor

Had a Friday night dinner with friends here and the atmosphere was great. The food was delicious and really stood out from other Turkish restaurants, the meat was so tender and juicy and everything had great flavour. Was not a huge fan of the mocktail or dessert but it was presented nicely and a good portion.

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R M . 2023-10-07

MORE AT Google

I recently visited Otto Restaurant. The staff was amazing and very kind, the food was top quality and I really enjoyed my time. I would definitely recommend a visit to this restaurant.

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Meryem A . 2023-09-13

MORE AT TripAdvisor

Very attentive and professional service. Offering delicious Turkish-Mediterranean meze fare. Bifold windows mean you can sit inside and enjoy the good weather and fresh air, watching life of Wanstead high street tick by on a sunny evening.

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Richard Warner . 2023-08-25

MORE AT Google

Always a favourite highly recommend the lentil soup

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Fiona Daniels . 2023-08-23

MORE AT Google

Lovely resraurant, good food, reasonable prices. Se4vice good apartbfrom starter arrived at samev tme as main course.

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Barnsbury123 . 2023-08-22

MORE AT TripAdvisor

Excellent meal at Otto. Very attentive service and they even made us baby Guinness to finish the meal even though not on the drinks menu!!

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Karen Atkinson . 2023-08-19

MORE AT Google

Loved the food and staff, sat by the window and they offered to open the whole glass wall which was amazing as it was a sunny day. will need to revisit another time to enjoy the amazing bar they had.

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Andrew C . 2023-08-13

MORE AT TripAdvisor

Food was delivered earlier than expected to my great surprise and delicious as always!

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Bryant . 2023-08-06

MORE AT Just Eat

Visited this restaurant many times and food has always been delicious and staff are lovely. My partner and I went for lunch yesterday and I ordered something I’ve never had before, a lamb stew. Asked the waiter if it was slow cooked and tender, he checked with the chef and he confirmed that it was. The reality was that the veg and meat were hard, the sauce watery and it tasted as if chilli powder had been thrown in and not cooked out. I gave t back to the waiter (who was lovely) then the manager came out and said that the food was good, I disagreed then he then left the table. We decided to order dessert as didn’t want to make an issue of the fact my meal was disappointing. The manager then came back out and started being very aggressive and said my dish was perfect to which I disagreed again, offered to take 30% off my dish to which I refused, it was all very uncomfortable, I said we’d visited many time before and never had a problem, we felt very embarrassed as other diners were in the restaurant. I don’t normally write reviews and I wouldn’t have today but felt I was treated badly by the manager .

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Sandra-Marie-2901 . 2023-07-23

MORE AT TripAdvisor

I went to the restaurant to meet a friend of mine and have lunch. The food was really delicious and Matty, the waiter was super friendly. I felt immediately at home. Love the bar and the decoration as well. Can't wait to return!

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gabort467 . 2023-07-12

MORE AT TripAdvisor

One of the best Turkish restaurants I know... never had a bad meal or poor service, thoroughly recommended! Our go to restaurant when inviting friends out for dinner... 5 stars all the way and above!

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Rowena Henry . 2023-06-25

MORE AT Google

A lovely lunch with family and the food was so delicious ..

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Myrette MacIntyre . 2023-06-20

MORE AT Google

I had the kofta spicy stew! I loved it 😍

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William Shearman . 2023-06-18

MORE AT Google

It's ok but I've had better Turkish food. It's a bit on the pricy side especially when considering the portion size of my main dish.

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Anita Mottley . 2023-06-14

MORE AT Google

We've eaten in Otto's many times over the years and never been disappointed. Food and service are invariably excellent and prices reasonable. The service charge added to the bill is at the low end of normal tipping and well deserved.

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David T . 2023-06-07

MORE AT TripAdvisor

Always amazing service and quality of food, a Wanstead staple for many years. I recommend the healthy meal!

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L T . 2023-06-07

MORE AT TripAdvisor

Great food, very reasonably priced, first class waiting staff and a lovely view out through the window. One of the very best places in Wanstead.

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z00ey . 2023-06-02

MORE AT Google

This is must place to visit. Menu is fantastic. It’s great value for money. Staff couldn’t do enough to make our evening special. Will definitely be back.

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Sevgi b . 2023-05-31

MORE AT TripAdvisor

The service was excellent. Very attentive to all our needs. Everyone enjoyed their meal and the evening. The special offers were extremely good value. We will be returning.

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Lor Cran . 2023-05-30

MORE AT Google

Looking for something different we ended up in the Otto Turkish Restaurant in Wanstead. Wow - what a wonderful experience we had! Beautiful ambiance, fantastic service and great food. Not to mention the excellent Turkish wine 👌🏼. We spent 4 hours in there and it felt like 20 Minutes. A fabulous and extensive menu means we shall return to explore the menu further. The service charge of 9.9% was a surprise as we usually we leave a good tip, so if we hadn’t seen this we would have double tipped! Be aware as they rely on intoxication!

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TaniB1 . 2023-05-12

MORE AT TripAdvisor

This has been our regular go to mediterranean restaurant in Wanstead for some time. The food is always delicious but recently the manager's compulsory service charge for a table of 2 was somewhat steep and unfair. A table of 2 can chose to pay to service charge or leave a tip but instead the manager insisted we were incorrect. We paid this as he was quite persistent on this but feel as though this is unfair and greedy. Shame as a lovely restaurant in the heart of Wanstead High Street…

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victoriacX9175CW . 2023-05-08

MORE AT TripAdvisor

Very nice restaurant and all staf friendly. All the food is very delicious and you should definitely try their special doner.

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mehmetavci21 . 2023-05-03

MORE AT TripAdvisor

10 of my close friends came to celebrate a "big" birthday with me. We had the Party menu and were treated like royalty. The food and service was great - a lovely warm, family welcome from Otto's from start to finish. Everyone loved it. Thank you Otto's - you were completely brilliant. Karen

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Newroundhere . 2023-04-25

MORE AT TripAdvisor

Went here just by chance and we weren't disappointed at all. The food was amazing, the lamb chops were just gorgeous. The staff was attentive and friendly.

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Gemz J . 2023-04-20

MORE AT Google

Excellent restaurant with great attentive service and delicious food

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Philip “Phil A” Andrews . 2023-04-02

MORE AT Google

This is my favourite restaurant. I was introduced to Otto by my friend, as it is her favourite restaurant also. I visit here once a month because the food is always delicious and you always receive an excellent, friendly service.

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Lil Locke . 2023-03-14

MORE AT Google

Took my mum here for a special occasion and the service was delightful! Also the calamari is INCREDIBLE

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Marissa Landy . 2023-03-14

MORE AT Google

Booked last minute for 2 and where kindly given a table within the hour. Staff where very warm, welcoming and attentive. Food was delicious and a nice size portion leaving you comfortably satisfied. We ordered mains - The Ozzo special chicken and the special lamb and aubergine. Both came with rice and one with salad. Would definitely recommend this place as the food was very well cooked and full of flavour. The lamb was tender and real treat. Thank you for the great service with a smile. A very lovely experience. We will be back :)

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Laylla Joutai . 2023-03-12

MORE AT Google

Went for a last minute lunch and was looking forward to it having been a regular when I was living in Wanstead. The intervening years have not been kind or was a one off that has ruined Otto. We had the vine leaves and prawns for starters and 3 lamb based dishes for mains along with the mussels. The main issue was the quality of the meat was inedible. The spicy lamb kofte was not kofte mince but the fatty chunks of lamb. What little meat there was consisted of the bone joints, as I mentioned it was inedible. The rest of the dish was made up of a couple of large chunks of broccoli and cauliflower thrown into a bland sauce with no spice only to be told that it must be my taste buds that didn't appreciate the culinary creativity of the meal. I tried the other dishes as mine was inedible and could tell the quality of the meat was bottom shelf. I haven't eaten all afternoon so was starving so tried to make the most of it and eat the sides but alas, this will be our last visit to Otto. Fortunately there isn't a shortage of Turkish restaurants in the local area waiting to take its place.

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Jay Patel . 2023-02-21

MORE AT Google

Lovely place , delicious meals and friendly staff

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Ikechukwu Anyanwu . 2023-02-19

MORE AT Google

Went for a family birthday celebration. Amazing food and very friendly service. Lovely atmosphere. Thank you!!

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B D . 2023-02-11

MORE AT Google

Excellent lunch yesterday. The owner took into account my aversion to chilli and recommended appropriate dishes. This is a classy place and Iskander was simply gorgeous. The desserts are to die for too. Will return. Staff great too.

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neville filar . 2023-02-04

MORE AT Google

Great menu choice, excellent food, friendly service and the restaurant and toilets were very clean

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Janice Mitchell . 2023-02-03

MORE AT Google

Outstanding Food, very nice restaurant

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Tony Challinor . 2023-02-03

MORE AT Google

It was quite a grown up place by the atmosphere and service, we were greeted by the staff in a very professional manner. They were keen to accommodate any requests and made sure we were treated well. The lighting used low voltage so it did seem dark and a bit difficult to see anything, but it was nicely decorated. The food itself was nicely presented, although a bit disappointed to learn they didn't serve bulgur, which I thought would be normal for a Turkish restaurant. The portions were smaller than usual for a similar meal at other places, but the quality made up for it. Parking might be a bit difficult as it is on a main road, it might be easier in the evening as the restrictions are eased up.

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Dowel Ahmed . 2023-01-26

MORE AT Google

Super meal, quality meal and great service. Great value

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Tony Keegan . 2023-01-22

MORE AT Google

Lovely spot in Wanstead, their Otto Chicken with mushrooms is amazing, although this time I went for meat moussaka, which was surprisingly lovely! Their lunch set menu gives a nice options to choose, recommend choosing cheesecake for dessert.

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Linda Ose . 2023-01-16

MORE AT Google

Went for Christmas dinner in 2019, nice Christmas touch, crackers, water on table. Not now, squashed in, waiter didn’t bring what was promised, and unnecessarily noisy. Yes, I expect others to be chatting, but the music was intrusive. The food was sad, dry rice, seafood...

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34deborahy . 2022-12-27

MORE AT TripAdvisor

Lamb shank is the 2nd best I've had, although The Great Chase is in a separate league. This is a very good choice for a special occasion!

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Amir Karim . 2022-12-26

MORE AT Google

Some cousins suggested we eat here, and I was very impressed. Charming service and excellent food. Nothing was too much for the staff, and we did have some alterations. We will return I am sure!

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Hazel Capal . 2022-12-23

MORE AT Google

Nice place with good choice of menu, but not many options for vegetarians or vegans.

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M Kumar . 2022-12-17

MORE AT Google

The food was excellent, the service impressive and the ambiance was just right. I will definitely return for more of the same

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Mike Mann . 2022-12-14

MORE AT Google

Everything was perfect!! No rush fir our party to leave.... Definitely reccomend ❤❤❤❤❤

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Sarah Maddison . 2022-12-09

MORE AT Google

Nice food, but expensive for what you get and be prepared to be charged a service charge.

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Caron N . 2022-12-05

MORE AT Google

Clown owner calls every honest review a fake one. Called the sun newspaper about it.

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Ali Baba22211 . 2022-12-05

MORE AT Google

The restaurant is a bit pricey for what it is. However, the staff are incredible. Every one of them is so kind and courteous - they really make you feel welcome and thankful for your custom. It's service you don't often get these days.

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Joe Cole . 2022-11-29

MORE AT Google

Used to really like this restaurant but we ordered 2 chicken Shish and garlic mushrooms to be delivered today. We used to pay about £35 -£40 but today it cost £54. Chicken shish used to be £13+ but now it’s £20+. I understand everything has gone up but £20 on a meal is way too much for working people. And a service charge of £2.50 what on earth is that for we didn’t eat in. Plus I always thought a service charge was optional but not the case here. Food was nice but we aren’t millionaires so won’t be ordering or going there again.

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Martina Shaughnessy . 2022-11-18

MORE AT Google

Decor is nice and cosy. One of the finer looking Turkish restaurants with a quiet and classy atmosphere. Service is good with friendly staff who care about making your experience that little more pleasant. Food is good. Well presented and is a decent portion size although somewhat pricey. £6.95 for a daiquiri? £5 would be the sweet spot 6 pushing it. Food tasted fresh and not over cooked or too much seasoning, but just can't justify the £25 for a mixed grill and then a further 10% service charge. Was surprised not to have been offered a complimentary sweet with the bill. Be it a turkish delight or a simple mint choc, no not here. Moreso baffled when I asked if Turkish tea was on offer and was responded with a negative. A Turkish restaurant without Turkish tea?! So overall 4/5.

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Jason Ahmed . 2022-11-17

MORE AT Google

This isn’t Turkish, this is westernised cheap food disguised as Turkish. The problem is that this, Felika and the other Turkish take away are all run by the same folks so the ingredients are the same poor Standard. Don’t be fooled by the deals. The...

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JJ S . 2022-11-08

MORE AT TripAdvisor

I have dined in this restaurant several times in the last 2/3 years. I will not return. After the initial greeting and seating it was a downhill experience culminating in being overcharged.

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Ray Lewis . 2022-11-07

MORE AT Google

Nice easy lunchtime spot with the family. Nice mezze food & friendly staff. It’s situated close to the tube and on the high street.

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NWilson . 2022-11-02

MORE AT TripAdvisor

A nice place for a mid-week meal. Lots of choice and tasty.

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Andrea Lewis-Ryce . 2022-10-29

MORE AT Google

Food is incredibly tasty and worth the price , you can swap chips for mash on your dishes. Complimentary shots at the end is given. My wife and I live this gem of a place.

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kr husein . 2022-10-23

MORE AT Google

Very miceTurkish/Mediterranean food...really friendly staff

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Barry Capal . 2022-10-10

MORE AT Google

Lovely restaurant. Nice food and Erol is a star

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Fabrice Poyot . 2022-10-05

MORE AT Google

Food delicious and staff very attentive

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MAUREEN . 2022-09-25

MORE AT Google

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I've been coming here for years, but my recent experience was disappointing. I ordered food when the place wasn't busy, but after a long wait, I noticed that others who ordered after me had already received their meals. When my food arrived, the onion rings and hash browns looked burnt, possibly cooked in old oil, and the beans were cold. I informed the staff, and they kindly took the plate back to the kitchen. Unfortunately, they just warmed everything up in a microwave and returned it, which left the chips and fried items soggy and unappetizing. It was clear that the usual management wasn't on duty. As I was leaving without eating or paying., the waitress apologised and said she would call the manager, but he wasn't available