Otter in Caerphilly

Nice little pub, great staff, good food and would happily visit again.

Very nice welcoming! Lovely staff and very polite and kind. Good was amazing! 10/10 Would definitely recommend to family and friends.

We came here Saturday afternoon we had gammon the price was £11.99 and it came with Pineapple and an egg, peas and the most beautiful tasting Chips we have ever had they were so tasty they had like a crispiness in them. I even asked the lady who served us how they cooked them but she didn't know so I said ok and to say a thank you to the chef I was hoping she would have asked the chef but im sure she was busy and didn't have time to go and ask . Anyway the food was so tasty we didn't want to come to the end it was that lovely the gammon was thick and goergous. We had a beautiful meal in a very clean place with exceptionally clean toilets . If you read my reviews you know i say clean toilets, clean kitchens so honestly you won't be disappointed give them ago. Thank you to the Chef and staff at the Otter x

The food came out quick, hot and very tasty. The staff was friendly and pleasant.

Given that this was pub grub on a busy Saturday evening we were most impressed.

Haven't been for 3 years due to how bad it was last time and realised today why. Ordered mega mixed grill to be told we don't have that but you can have a normal one. (The mega is exactly the same just more on it) Food came out and it was Luke warm except the chicken breast which was stone cold to the point I couldn't eat it. The piece of steak was better served in a stew it was that small and dry. Chips and peas were decent but everything was cold even though it wasn't busy. Don't bother going here it's shocking go to the pottery in nantgarw instead much much better food and cheaper.

Great Sunday carvery, served by Rhys, tasted delicious and the decor of the place is stunning since the refurbishment

Good polite service quick and very friendly good value too .

Staff are always welcoming and the food is always good.

You would expect better at busier trading times. Limited menu is something we have come to expect but having to chase down drinks orders at an empty bar and Luke warm food is just unacceptable at an established place like this. My last 2 visits have been the same and we have left unsatisfied and reluctant to return. If it were busy or late I could understand but it was not.

Parking was easy, don’t forget to put your car reg on the screen as you walk in, when me and my friends walked in we was greeted by staff at the bar who was very welcoming, we sat outside in the sun it was beautiful after they had redecorated as well, they even had blankets if it got chilly, the menu looked amazing and I wanted more than one thing and good prices too!, the food was stunning I like the idea of fries instead of chips with some meals!, it was clean, tidy, friendly, food was lovely and it was a really nice birthday meal for my 29th! Second review as we visited again 😄 - went with my family, staff were lovely and friendly, food came out at the same time piping hot and tasty! The Manager Cae is brilliant and excellent customer service, I would highly recommend this place, I am yet to try a roast dinner on Sunday 😋….

Genuinely welcomed by lovely friendly team when you arrive. Great choice of drinks. Very varied menu. Food was tasty and good value for money. Definitely going here again, shame it's too far to be a regular place for us.

Sunday carvery The meal in it self was OK but the roast vegetables were very hard (under cooked)also the stuffing was like rock we do eat here on a regular basis and the meals are excellent may think twice about carvery though

lovely food mixed grill cooked just as I liked it

Quiet meal with my son. He has specific requirements and these were met cheerfully.

Greasy sausages dripping with fat, overcooked corn on the cob, tiny burger, cold fries, over cooked fish fingers and chicken strips. Plus Mac and cheese was a tiny bowl for £14! Turned my stomach!

I was really disappointed with the manager on shift today. Firstly my husband asked if there was a certain ale on draft, and the young man at the bar said no. The female manager interjected and said its never been on tap, which my husband explained it was on when we came in the past. She said "well we have not had it on tap since forever". He didn't reply and we had our food. Which was lovely. However towards the end of our food the waitress was serving the table next to us their meals. There was an issue with one of their meals, and the female customer explained she'd asked for different sides. We saw the lady pass the plate back to the waitress. A few moments later, the manager came over and said that she had unacceptably been rude to the waitress, who was crying, and asked her to finish her food and leave immediately. The customer explained she wasn't rude, and she's upset if the waitress is upset. But the manager insisted that she must have done something wrong to make her cry. The atmosphere for the surrounding tables was really uncomfortable for atleast 10 mins whilst the manager continued to speak over the customer. The customer asked if we witnessed her shout at the waitress. To which I explained she certainly didn't shout. I then explained to the manager that it was poor customer service to tell someone to leave only hearing one side of the story. She tried to explain that the staff member was not crying for no reason. To which I said, even if the customer was shouting, it's poor management to not ask her what happened before effectively kicking her out. The manager huffed and turned her back on me. In the 10 to 15 min loud, uncomfortable discussion, the customers food went cold... her family had finished their food, so she asked for trays to take her meal away and then left. I have never witnessed a manager treat a customer so appallingly as I did tonight. The customer, luckily, didn't get upset or irate. She just packed her food up, grabbed her crutch and left. Yes, your manager was totally unprofessional towards a disabled customer, and made multiple patrons uncomfortable with her abrupt, argumentative and condescending attitude. I really hope if this woman gets in touch that you rightly refund her for her meal (the manager offered to replace her meal, but not refund). I also hope this member of your team is spoken to about her behaviour. It was unreasonably handled and certainly ruined my evening. I was out celebrating my 40th birthday with my children and husband, and it was such a shame. Please, do better.

Really enjoyed our visit today the food was lush and carys the chef was delightful and the veggie curry was fab xx Ryan and kirsten at the bar were absolutely amazing and couldn't do enough and the wel ome was second to none 10 out of 100 percent

Service very good and food quality exceptional

Picked the wrong time limited menu available

The food is amazing, always comes out hot and fresh with not too long of a wait. The staff and extremely friendly and helpful

Great service and food. The lad on the carvery deserves a bonus for being so helpful. Thank you!

Didn't visit for a long time as I'd had a few unsatisfactory experiences. A friend recommended trying it since the new management and I'm so glad i did. I've been several times since and I've never been disappointed. The food is great value for the money and the staff are some of the friendliest and most welcoming people I've ever met. Looking forward to the next visit already.

An outstanding pub/restaurant with staff that go above and beyond. The facilities are immaculate as is the service. A fantastic selection of drinks with one of the nicest beer gardens in the area. All in all, a wonderful place to visit with the family, meet up with friends or enjoy to a solo pint served by an incredibly accommodating team. Top class.

Had a lovely time , great atmosphere, friendly staff . Food was very nice . Would recommend the otter to everyone.

Really enjoyed my food here and the service from the staff was top notch also! You can definitely tell this place is well run as they take pride in there work. I live a 40 minute drive from Newbridge and it's definitely worth the tine travelling. I will be recommending this pub to everyone.

Recently visited for Sunday carvery.Good selection of meat and vegetables available.Food was very good quality. The bar staff and serving staff particularly the chef at the carvery were all very friendly and attentive.I would certainly recommend this venue for a Sunday roast and will be visiting again soon

Don’t tend to leave reviews but popped into the otter for some dinner and received a really warm welcome great food and a lovely atmosphere. Thank you for a fab experience.

Incredible spot to have a drink/food, great atmosphere and very friendly staff can't wait to go back!

Absolutely amazing staff, service and food all made more enjoyable by the manager Cae and his care to detail

Overall, this place is just spot on! The food - always hot, served quickly and with a smile! On the very rare occasion we have had an issue, it is always dealt with immediately and a fresh meal provided :) The service - always served by an upbeat, happy member of staff This place is very family friendly, and dog friendly! Cleanliness is a high priority

My favourite place for a pub meal and a Sunday carvery Always great food and drinks. The staff are always friendly and welcoming and nothing is too much trouble for them . The Otter is always clean and has a lovely outside space with a play area for the kids . Highly recommend

Great evening at The Otter. Lovely food, reasonably priced and best of all great service. Cae and his team were very accommodating and made our visit very enjoyable . Would recommend

Great service lovely staff always happy to help

The staff are incredibly friendly and helpful. The service is great, and the food is lovely too.

Lovely meals everytime we go to the Otter, staff are very helpful and food is delicious

Had an amazing time at The Otter! The atmosphere is warm and welcoming, the staff is super friendly, and the drinks are top-notch. Perfect spot for a nice meal or a fun drinks out. Definitely a 5-star experience—can't wait to come back!

On this particular visit the meat was of poor quality. The beef was fatty with sinews throughout and was difficult to cut and chew. This wasn't helped by the fact that it was served in slabs rather than slices. It was a little easier to cut when we requested steak knives to help with the process. The pork was also very fatty, even for pork and only half of the chunk of meat served was not fat. I also found that the vegetables on this visit were also a little bland but this was not a big issue in itself as there was salt and pepper available. This visit won't stop me coming again as the previous 2 visits over the last 6 weeks were exceptionally good and I had recommended a visit to friends. I just hope they did not attend on this Sunday. I will visit for a carvery again but if thefood is of of same poor quality I would be reluctant to consider visiting after that.

Can't recommend this place highly enough. Food is delicious service is fantastic. The staff couldn't do enough for us and were extremely welcoming and friendly. The atmosphere is warm and welcome and we will be return soon.

Amazing food brilliant service can not fault this place at all if you want a family friendly pub this is the place to go

Beware. Had popped in and had food with the family. Usually come here as it's a great local. Bit had a parking ticket come theough. Even though i put my details in the computer. I've contested it and spoke to the staff but they said it's nothing they can do. The parking company are scaremongering in taking us to court.

Staff always lovely, we always go on Sunday for food and can’t complain!

Amazing pub cae and the team go above and beyond can't wait to go back

Amazing staff and menu, would definitely recommend. Will be back very soon!

Food was uneadible I wouldn't feed the chicken to my dog!! Peroni had a tang to it suggesting lines need to be cleaned. Bar staff very friendly but waiter didn't even ask if everything was OK even tho my plate had everything left apart from the fries

Alaney was a wonderful member of staff. Great smile and warm welcome. Nahum is also a warm welcoming member of staff who does a great mixed jack and coke

Great food fast & friendly service unfortunately not so many good deals on. Would still go again for lovely food

Friendly service, good food and lovely atmosphere,

Food was OK. Items missing and charged for sweet potatoe fries when they didnt have any. No refund issued. Absolutely no toilet roll in any of the toilets! Was brought to staff attention but only one toilet refilled. Cleaning wasn't done on this occasion either and the only time we were acknowledged was when paying. Sad as our first experience was complete opposite to this.

me and my boyfriend had a sunday carvery, katelyn greeted us and the door followed by a warm welcome at the bar by chelsie. i had a hunters chicken and my boyfriend had a carvery. my hunters chicken was delivered by aimee, amazing service from her. my boyfriend collected his carvery from the deck with amazing service from lee at the deck. highly recommend and will definitely be returning!!

Absolutely fantastic carvery from Lee and turn. Everything tasted fresh and was lovely and hot. Service from all the staff was brilliant. Would highly recommend!

I can't remember this visit as it was 5 years ago, but they only just responded to my rating, so....?

Visited on Saturday 2nd Feb 2019. The place was very busy, we found a seat to the far right as you walk in. Unfortunately there was a strong smell of cannabis and body odour. The manager with glasses came over to us with crocs on and took our order for drinks after around 5minutes. After waiting 10minutes for the drinks I went to the bar, the drinks had just been poured so I took them over. I wanted to order food at the bar but the manager would not allow this and said he would take our order at the table after he'd took 3 other tables orders before us. I was disappointed as in the past have ordered at the bar for quickness. 10minutes later he took our orders. I ordered a steak and ribs and asked for the steak 'well done but not cremated'. He wrote this down, whilst waiting for the food another table became available away from the smell. We moved table and around 10-15minutes after ordering the food came out. My 5oz steak was burnt badly and very dry. I called a waiter over and made him aware I did not order it like this, he said the chef would be unable to cook it as well done without it being like that. So he requested medium to well done I said as long as there's no blood it's alright. He then asked to take the plate, by this time I was starving as we had been in there for around 35-40minutes. I said I'd eat the rest with my family rather than wait and eat alone. 3minutes later he came out and showed me the plate and said that's better, with that he tipped the plate and blood poured out. He said oops I'll take it back. A few minutes later he returned, I cut the steak and again blood oozed out. By this time I'd had enough of looking like complainer since they could not understand well done but not cremated. 2 of my family had the mega smothered chicken which they really enjoyed and one had the sausage and mash. Apparently the sausages tasted as though they had been cooked in washing up liquid. I paid the bill before leaving but will not be in a hurry to return unfortunately. I've eaten here 3 to 4 times in the past year and had good experiences but this time I have been put off. Thankyou for your response 5 years later. However it is too late. I doubt I will return to your location in the near future as I won the lottery and now eat at 5 star restaurants that aren't to be found in Wales. Good Luck with your new venture.

Came here for a birthday lunch with my boyfriend, food was great, we were served by Nahum, and he was absolutely lovely and made sure we were well attended to

Very polite staff and amazing food

Nahum was great and chatty. Looked after me and my girlfriend

Unfortunately my experience at The Otter was poor. My partner's food was great, however my burger was dry and flavourless. My partner's garlic bread was burnt beyond being edible, however nobody checked on us once the food was provided so I ordered a drink via the app to get someones attention. The drink took far longer than expected, then the replacement garlic bread never came at all and we simply left. The table next to us had 4-5 major issues with their food also, including overcooked steaks. Due to this we left instead of asking again about the bread, as clearly a lot of food was going to be redone. We arrived during a quiet period, yet the service was slow. A disappointment and I hope this feedback goes to improve the quality.

Nahum always gives excellent service

Ok food not great, drinks well overpriced, tried again food was nice drinks still overpriced 9.50 for a large red wine , barman was propper grumpy

Good food good service nice experience

Great staff, very polite and friendly. Food was worth every penny.

Enamel plates chipped and alcohol too expensive

Four of us had a main meal at 2pm, we had 30% reduction off our bill as we'd received a voucher in the post. Very good value for money. Scampi and chips, 2 veggie burgers and chips and a classic chicken burger and chips. When we arrived we were told that there had been an incident in the kitchen, so orders were running a little behind. No problem as we sat , chatted and had a drink while waiting. Didn't feel like any delay. We all enjoyed our food, in a clean, relaxed and very friendly pub.

We have always had a good meal at the Otter.

Staff were lovely. Very friendly and welcoming. Unfortunately food was awful. Very bland, absolutely no taste to it at all. I ordered Mac 'n' Cheese with BBQ popcorn and it tasted like rubber, or the Mac 'n' Cheese you buy in a tin. Partner ordered Surf 'n' Turf asked for a Medium Rare steak and it came out Well Done. I used to love this little place, but will not be returning here again.

Decent food and lovely staff. Ended up going on a bank holiday weekend so was weirdly quiet for a Sunday but overall a good place to stop by.

All good for a catch up with friends.

Gave all 4 star as I was pleasantly surprised, the staff were busy and efficient but friendly as well.

Really nice food and drinks. I went here for my parents anniversary in June.

Great local place to meet, service good, staff are friendly

Have eaten here for a long time, Cai and the crew are awesome and the food is always good.

It’s fine. Fine food. Fine place. Fine decor. Was better when it was 2-4-1 meals but that’s just because my wife is greedy and I’m cheap. Good place to spend time with friends.

Fabulous friendly pub, good food, great atmosphere, super friendly staff. Go on treat yourselves xx

Visited yesterday for the 1st time in a very long time. Very impressed with the makeover, food & service. Looking forward to visiting again soon.

Lovely food, was starving after a long trek and was not disappointed ☺️

Absolute unit of a boozer And the food is pukka

Thoroughly enjoyed my meal, lovely staff too

Such a nice little pub! Amazing people, staff, food and drinks! Highly recommend! 👌🏻

Great customer service and food.

Went their to celebrate wedding anniversary and the staff and management were very lovely and polite and the atmosphere in the otter is lovely and peaceful as well as the food and service and desserts are well priced an excellent value for money would recommend you go their and try it for yourself

Tried the otter after having a meal at the bumblebee before and love them both

Came here in June for my parents anniversary meal and the food was lovely and the staff was polite. Definitely would come back again

Carvery was amazing, especially the potato’s!

Food was really bad you could get a better burger in McDonald's as it come out burnt and was an edible. Had side of garlic bread they must have just taken of defrost as it was Luke warm and garlic butter still cold. Better food in there other pub the red kite

Amazing experience at the otter the other evening, staff were lovely and everything was clea, food came out after 10 mins

Booked a table for 14 people for 1pm for my mum's 80th birthday we turned up at 12 to see if we could put up some banners and balloons on the table if it was ready the manager said it was OK as the table was already set up for us. The food was excellent everyone enjoyed their meals and every plate was cleared. I would like give praise to one member of your staff Nahum who was behind the bar whenever he served us he was very polite and always had a smile on his face he took care of the cake for us and brought it to our table when we asked him,and even wished my mum happy birthday he is a credit to your team. Also the rest of your team at the otter were excellent and always smiling even though the pub was very busy.

Very quick service friendly staff clean surroundings.

Regular at this establishment, great food, fantastic staff and Iesha always makes us feel so welcome. Amazing service

Cold place, not as used to be. Staff are not so friendly , one girl was not dressed as she should be , looked scruffy .

Worst pub meals I’ve ever had Fish and chips consisted of a dried up piece of haddock no bigger than a fish finger and half dozen chips scampi was anaemic and looked like something from the economy range at a low budget supermarket Will never eat at this restaurant again

Enjoyable, spontaneous meal with my son

Really good pub food, friendly staff and large portions on the children's menu.

A lovely meal, very reasonably priced. Nahum served us at the bar and was very helpful and knowledgeable helping us with our food choices and adding the discount we were entitled to (Bkue Light)

Amazing carvery today served by Lee and the scampi was beautiful cooked by Carys and Rhys. Always a warm welcome from Cae and all his staff brilliant atmosphere and lovely and clean pub. Will definitely be back soon.

Great location for us, halfway between mine and my sister’s house. Food, service, cleanliness and staff were all fab.

Ordered the chicken kebab, was cold when served. Sent it back, said I'd get a new plate - was the same dish back with my chicken reheated. Rubbery, dry chicken. Definitely won't be eating here again. Staff few and far between. Poor customer service and poor food. Avoid!

Lovely venue, pleasant staff and nice food

First time here! Lovely place! Excellent service! Thank you, Emily. Food was amazing! Will visit again.

Excellent service from Chris & his staff. Can’t wait to go again

Lovely meal and staff are on top of there game