Otley Garden Centre in Leeds

Had a really good shop enjoyable and nice helpful staff

Returned to the cafe today (05/11/24) after almost a year!!! Usually go to Costa before arriving at the garden centre. I was pleasantly surprised. They have a breakfast bap on offer for £6 before 11:00am. A white bread roll with two small sausages, slice of bacon and a fried egg. Choice of a pot of tea (enough for 3 cups) or filter coffee - brilliant!!! Thus, I have made this edit and added a star. The Christmas decorations etc are as amazing as ever. A brilliant garden centre with plenty of parking. They make a huge effort with decorations / displays at Christmas and this year there is a magical musical carousel display for the children. The café is busy with friendly staff - but £6 for tea and a toasted teacake before 11:00am!!!!!?????? Costa charged me less than £5 yesterday ( before 11:00am offer). This cafe charged £4 until today - perhaps management need to look into this before they lose regular customers - Particularly as the vast majority seem to be of pensionable age. Sorry 4 stars rather than 5 stars owing to the £2 rise in price of tea and teacake!!!

Came for coffee after work 2.45 sunday. .there were 8 staff vehind the counter,but guess what only ONE making drinks and ONE taking orders...no please or thankyou,and 2 were talking by the till showing things on their pbones!!!When i finally got

It's all deced out for Christmas. The building is gradually improving. There's more to see. Kids will enjoy Christmas displays.

Little pricey in the restaurant buy generally o a par with other places like this. Nice Christmas display, good parking.

I would like to say a massive thank you for our wonderful yummy afternoon tea today, my daughter booked it as a surprise and boy oh boy what a wonderful surprise! The staff were amazing, the food so tasty and lots of choice. The area put aside for the afternoon tea was so lovely, we felt like we had won a competition. Please pass on our thanks to the staff in the restaurant. Oh and one more thing, your garden centre looks amazing, especially the Christmas sections my grandchildren really enjoy coming to visit, I have booked them to see Father Christmas. Many thanks, Barbara Williams and my daughter Katy Lawson |

Cafe over priced and poor quality for money. The cafe looks more like a staff canteen. The coffee was very bitter and left a horrible after taste. They need to upgrade their coffee beans which obviously are cheap. The whole coffee shop needs a refurbish. Food and drinks very disappointing Garden centre is ok nothing special.

Fab Christmas section, kids will love it. The restaurant is ok. Lots of plants and usual garden centre paraphernalia. Fab selection of local beer and a cook frozen food section!

Great plants and very helpful staff

Good displays and nice food and gift shop

Lovely garden centre and terrific Christmas displays. Really positive experience until an encounter with a member of the 'Team' in the Gift section at about 2.30pm this afternoon which shook me up somewhat.

Nice shop, excellent cafe/restaurant.

Very nice beef sandwich and chips for lunch today. Friendly staff. Clean tables.

Very large centre, well looked after plant area.

Really enjoy walking round here lots to see friendly staff Xmas is in full swing they are currently defrosting they're displays!

Lovely garden centre and very pleasant staff

The garden centre was good but there was not much food left in the cafe and the cakes were very dry and had been sat out for a few days.

Absolutely love this garden centre, well worth a visit

Always nice to visit here, nice cafe, good selection of plants and good craft and gift shop. Brilliant Christmas display, although it's far too early to think of Christmas yet.

Very impressed with staff, displays and location. I watched the staff deal professionally with a serial complainer. The lady sent back two items and then was still complaining when refunded. Staff do not get paid enough to deal with this behaviour early on a Sunday . I will certainly be back. My food was excellent 👌.

Garden Centre quite good, gents toilets in a poor state.

It's turning into a lovely place again. It's a nit.pricy now though

Plants and flowers looking healthy,getting ready for Halloween and Christmas. Just got some picture frames for my daughters birthday party,surprise?surprise?.

My first time visiting this garden centre. I normally go to Tingley. The main reason I went was because their Website stated they had a craft section, sadly it was more like a kiddies corner in my opinion. Not a wasted journey as the food was equally as good as Tingley. The staff were all as pleasant and helpful as they are at both Tingley and Tong. Bought some beautiful tulip bulbs to add to the ones I bought last year

Just paid over the odds for vegetable soup, which better resembled purée and I will take their word that it was vegetable…awful.

Stopped for some breakfast on our way to our final destination. Wife had The 6 item breakfast and I had 8 item breakfast. Sausages had been cooked and recooked to the extent the skin was thick and hard. The black pudding was cooked on the outside but not on the inside and the bean I assume had been sat for hours then microwaved to within an inch of their life. There was a minimum of 8 staff on the shop floor although I'm not sure what 4 of them were actually doing, maybe a training day ? Overall though clean and generally edible.

Nice selection of plants, helpful staff. Needs some vegan food in the cafe though...

Great place with plenty of variety if not a bit dearer than other similar.

A lovely garden centre and a great amount of stuff!

Very busy garden centre. Great access and good parking. Even got extra parking if needed. Excellent cafeteria with reasonable menu. Staff are knowledgeable and very helpful. Also wheelchair friendly. Does get very busy .Disabled wc located on the left hand side as you enter the store itself All on one level

Very good garden centre and worthwhile visit. Prices this year do seem to have risen sadly and across all garden centres. Just not sure why that is so. Can't be all weather related.

Everything you could want for your garden. Bought a nesting box,so many to choose from,good prices

The garden centre as a whole is still pretty good, but as a houseplant lover I tend to focus on that area and I am sadly a bit disappointed. Stephen H Smith used to be my go to place for houseplants, but now I noticed that plants are less healthy, they look a bit sad, sometimes overwatered or leggy, and there is less variety. Prices are also higher but I understand it might just be inflation and cost of life and not an issue with new management. Last time there were quite a few houseplants with an evident bug infestation. I bought a small hoya which looked ok but after a few days it was covered in thrips and I had to treat it. I hope management will take care a bit better of the houseplant section in the future because I would be more than happy to keep spending ny money here if I see an improvement.

Great garden centre ,staff are very helpful

Great place if you can't find what you need here you don't need it. Food very good 👍

What a great Garden Centre, lots of things to look at and get

Recently taken over by the Tong Garden Centre group very well stocked and run

The plants today were all very good and healthy, however whilst sitting in the restaurant I was disappointed to see customers who had purchased a cooked lunch having to wait for well over 5 minutes at the checkout. I would imagine that their lunch wouldn't be very palatable by the time they sat down to eat it. There needs to be a quicker checkout for hot meals.

Certainly seems more spacious since nrw owners took over. Having Pavers shoeshine is good as nowhere in Otley for shoes and they have a good selection. Everywhere is clean and the food selection very good.also if you are over 60 on a Wednesday you can get a reduction on anything you buy. Just need to get anything card when you go in store. Just ask. Certainly worth a visit.

Lovely garden centre. Friendly staff. I purchased an outdoor table set last year and had difficulty putting it together. The outdoor furniture manager came to my house to do it on the same day I called them. Now we have the sunny weather I put the umbrella up, only to find a piece missing. I rang them, the manager requested photos and after looking at the photos sent a member of staff with the new umbrella which included the missing part. Excellent, first class, friendly service. Thankyou.

Lovely garden centre with plenty of things to see for adding to your garden

Extensive, well stocked garden centre. A large complex selling clothes, food and of course all kind of gardening equipment. Very large cafe and eating area, serving a wide variety of food. Well maintained and worth a visit.

Nice location, large variety of garden supplies and plants. The cafe was pleasant but not particularly outstanding food options. Staff all helpful throughout.

Nice garden centre! It's in a lovely spot. Didn't stay for too long, looking forward to coming again.

Lovley place to wander around looking at the huge variety of goods to look at staff very helpful and polite

I consider it bad service when you finish two cups of tea before your meal arrives, however meal and tea were good

There's no photos because there was no food, kitchen closes at 3pm could not even manage toasted tea cake or panini, hopefully will not last long under this manager and customers can get the service deserved for visiting.

A large garden centre with a big carpark. A good cafe, and selling lots of items, clothing, shoes, furniture, lighting and plants of course!

Lovely lady on the till,(operator 838) she introduced us to the Green card. So helpful and cheerful. I love the art section,wish it had scrap books/ small photo albums. Enjoyed our walk around the store. Got new gardening gloves..will be back for some more plants very soon.

Well, I will not return to Hatties Kitchen . Ordered a sandwich was not offered white or brown bread and when it arrived, it was squashed and the filling all at one end, not appetising at all . The menu stated white or brown bloomer bread,which it was not, garnished with salad, which it was not, and a packet of crisps thrown on the plate.

Nice cafe, pleasant staff, good choice of plants etc, I enjoyed an afternoon there

Had an appalling experience today. Was served at the till by a lady with agenda. Have gone to this centre so many times and was so pleased but will never go again

Hatties cafe. Gosh so expensive and measley portions. Staff all need lessons on customer service not a smile in site

Have been going to this place for many many years! It's clean, there's lots of parking, there's a variety of stuff (indoor and outdoor plants), pet supplies, arts and crafts etc... Indoor plants were a bit more expensive compared to other places, hence the 4 stars.

Good selection of plants and garden wares, the cafe was better than expected.

Always very good value will be back very soon.

Always seems to take ages to find what I need. Some better signage might help? Sometimes I find the thing I go for, others I don't.

Love the garden centre but customer service needs manning ? No one ever available

Cafe is over price not good value for money over £17 for 2 drinks and two cakes £4 95 for a small bit of cake that wasn't very nice a supermarket taste better drinks was already I got a latte which tasted horrible they did another one but still tasted horrible mug in water would have taste better then that what ever that was I have been all over the country this was a very big disappointment it definitely needs a update and a reality check on there food/drink quality. To be honest I would just go somewhere for food and drinks I was talking to my local coffee shop I ask them they said it might be down go using cheap coffee beans or the milk they are using on the coffee machine it's very hard to mess it up. The garden centre is alright nothing to go on about can't really mess that up. In my personal opinion the Caffè is run or profit and not quality specially when MD can do a better coffee thats saying something you would expect better. And I got 2 belts from here they are rubbish didn't even last 4 months both are falling apart and have split it as real leather but only a very thin piece waste of money!! This is the true meaning of profit over quality.

Went to look at the plants. They seemed well cared for by the staff

A garden centre that doesn't know what it wants to be. I've been here an hour and not seen a plant. I've seen shoes, cushions, beer and bread, crafts, cards and thousands of those grisly resin animals. Oh I did pass barbecues so we're close. And surprisingly all the decor in the building is plastic plants and foliage. Doesn't really send a good sign. Then once you've fought past the shuffling oldies looking for cheap slippers in Pavers or arguing over slacks in the Edinburgh Wooden Mill you get to Fattie's, I mean Hattie's; the most expensive café known to man. Pie of the day £15, egg mayo buttie £7, slice of cake a fiver. Disgraceful prices. I might add more to the review if I find anything garden related.

More plant retailer than garden centre

Nice cup of coffee on a dreary Sunday morning. Store nicely laid out now and everything flows better. Everything you need for the garden is there plus more. Nice display of water features. Got stung for another garden gnome to add to the collection.

Good selection of goods. Plants very good and selection of seeds good too. Bacon sandwich on the dry side, would have been better if bun buttered. Will visit regularly as excellent garden centre.

I'm going to review the cafe. Full of pensioners, who don't have a lot to spend. Took my dad. He paid 17 quid for a very small cottage pie with a few bits of veg. It was pretty much school dinners out of hot trays you can help yourself to. Used to be about 11 quid. I had a mushroom stroganoff. The sauce was bland at best, the mushrooms weren't cooked. Won't be going back, sadly, we really liked this place. Outdoor plants still looked good, indoor plants you could get elsewhere for 30% less. I think they've gone from a great family run business to part of a chain.

Nice to have a garden centre with staff who really know what they are talking about Friendly, professional and helpful

Huge variety of everything you could possibly need for your garden and outdoor area!

Great place friendly staff great place for good quality plants and goods could do with another member of staff on checkouts 🙂

Very very expensive since Tong took over, a complete rip off

Best garden centre in whole Leeds with whole variety of plants and garden necessities

Friendly helpful staff throughout. This is a garden centre and some.. clothes, shoes, gifts, lovely sized cafe with delicious food. large variety of plants too. 100% worth a visit.

Some very nice sweets and several reduced price tables. Nice cafe too.

Helpful friendly staff. Good selection of garden furniture, plants etc. Restaurant worth visiting, good food.

Came here for indoor plants and was not disappointed! So many rare / interesting specimen plants. Good selection of substrates and accessories. Came away with 3 wishlist plants 😍😍

Good garden centre and one of those places that is setup for people wanting to make a trip of it (think taking your elderly parent for an outing). Loads of stuff which isn't related to gardening but also loads that is. The plant selection is extensive as it the other bits and bobs like landscaping, fencing, pots, tools, compost etc.

The plants all look extremely healthy and the centre is really well set up. Lots for everyone. No play area for children (I'm fed up that some garden centres are now everything else first then last thought a garden centre.) Plenty of parking. The plants are on the more expensive side but it can be clearly seen that there is a high standard towards everything.

What a surprise this garden centre is a great coffee shop and food . PAVERS Shop, Edinburgh wool mill and meany other department great place to wonder

Now that’s what I call a garden centre. Very clean and bright with everything you might need for your gardening, even rare plants. Great Yorkshire food and beverages to take home for later. Kitchenware, shoes, outdoor plants… nothing‘s missing. Spent more than an hour and will definitely come back very soon!

This is the first time ever that I’ve put pen to paper and complain….I want to share my experience at Otley garden center restaurant..today I went with my partner around 1-30pm ..I had a jacket potato with tuna with a flat white ..my partner had crumpets and a flat white ..the jacket potato arrived and look as an appetizing as you can get ..looked like it had been made in the microwave..the bottom was so hard I could barely get my knife through it ..and luck warm £8-50 the flat white was like dishwater so I went and ordered an espresso so I could actually taste some coffee.. my partners crumpets lukewarm the butter could barely melt… I told the assistant that was collecting the dishes. She said she would let the kitchen stuff no.. nobody came back to us to say anything about it… I don’t think they particularly care as they were quite busy.. but we certainly won’t be going back there again I would not recommend it to anybody

Great garden centre, clean & well stocked. Plenty of parking. Cafe offers a good choice of food & drinks. Prices are reasonable. Friendly, helpful staff.

Fabulous if a bit pricey garden centre. Amazing selection of plants, very well looked after. The plants I've had from here have thrived, so worth the money IMO. Popular busy cafe/restaurant, never tried it though. Also good range of craft supplies, unusual gifts. If you're not careful, you come out with a barrel load!

So many things to look at, plants, garden, house stuff. Cafe has some mighty fine food (cakes are fab)

Always enjoy ourselves the cafe is lovely always Clean Tidy and lovely staff and a bonus it's very Bright and an airy space alot of places are so dark and poor lighting for the partially sighted people

Took my daughter to this cafe in the garden centre. Very pricey our main was meat and potato pie, veg. 2teas cost £36.60,decide on sweet to finish off, 1 slice Angel cake and cheese cake extra £9.00 will not be going again. Was better before new owners took over.

No gluten free meal option because a half hour rule between 11 am breakfast and 11.30 lunch ..pathetic

Been shopping at this garden centre for many years.Stock a good selection of plants and garden products.

Very pleasant garden centre. Plenty of different types of merchandise. Reasonably priced.

Great place full of very good quality items for home and garden.

Lovely, sale on good quality too, my favourite buy is string of lights half price plug in, £4:99, put around my fire place looks fantastic., also had a mocha and scone delicious.

Had lunch here and it was good. We then shopped at Edinburgh Wool outlet.

The garden centre itself is lovely and they were selling off good quality Christmas decorations for 1/2 price. However be warned if you are having a jacket potato in Hattie's cafe the fillings are miniscule so perhaps you should select two fillings to avoid disappointment and be prepared to wait longer than seems necessary for a jacket potato!

Great garden centre but getting even more pricey than it was.

Not impressed. Time will tell in the new year .

Very spacious and Cafe was clean,food very good and reasonable.

The centre needs to look at the till area, its quiet tired looking. The staff on the till need, in my opinion, a little customer service training, it's probably a confidence issue as many of them are quite young. I love the indoor plant section. I have never used the cafe, so I can't comment. The craft section is good.

Nice place to visit and nice food

Fantastic place to visit just before Xmas

Santa's grotto was excellent well worth a visit

Went to the santa experience my daughter absolutely loved it especially the donkey ride whilst we waited The toy room at the end were there choose there own gift was a good idea saves then getting a unwanted gift

Great place to visit had lunch there food was great very pleasant staff