Orchid Oriental in South Ayrshire

Terrible experience! Will never go back. We tried to book it for 5pm on the day we were looking to go - last Sunday afternoon. The member of staff asked if we could go earlier so we moved it to 4:30. We assumed this is because it closes at 6pm on Sundays. We were taking two people along with us for as a treat for them. We arrived at the door and the place was in darkness but the door was open. We walked in and there was a guy sitting at a booth at the very back of the room who shouted down to us that they were closed. I explained that we’d booked a table for 4:30pm and he simply shouted back at us “aye well something happened the night”. He didn’t apologise for not being able to take us. He didn’t apologise for any inconvenience. He didn’t lift his head from his plate of food. He didn’t move out of his seat to come see us at the front. We just had to walk out of the door baffled and embarrassed as we had two people with us who we needed to feed. This was our first AND LAST visit to this place. This could have been dealt with much better and we might have given it another chance but not based on our experience. When I’ve mentioned this to friends or neighbours a couple of people have asked me if it was a particular person (I won’t mention their name here) but all that says to me is that this person has previous and this wasn’t the first time they’ve been bad. Manners cost nothing mister!!!

Ordered a delivery after reading review on Google delivery 40 minutes earlier than it said all food was good and hot

Great visit today for 25 of the family. Food and service were brilliant and it was so wheelchair accessible which was ideal for us. The staff are so nice and helpful. It was a great day. Thanks to all

Lovely food in cafe, comfortable surroundings. Pleasant and courteous staff.

Was ok tasted nice but very, very greasy