OHO Downpatrick in Down

Beware! If you order online and when you go to collect something is not available you will be told you will get a refund back to your card. You won't no matter how many times you try to get in contact using the form on the website or send a message or phone the store. Demand a cash refund there and then. The so called "managers" will not reply. They leave the store staff in the firing line and ignore any messages. I feel sorry for the young female staff members working in the Downpatrick store. It can't be a good company to work for. Then they comment on the review but do nothing about refunding the money to the card.

Really disappointing. Food is good but 3 out of the last 5 times I ordered, they forgot to give me any rice. The last time was the worst. I turned up to pick up a large take away order at the time specified online and I then had to wait an hour before it was ready. I was told I would be given a discount which would be emailed to me but this never happened. As it turned out there were two wrong dishes in the order. As we live 12 miles away we couldn’t go back and get the order changed. One of the service staff was excellent but was let down but poor management.

I placed an order on the 31st of January for delivery, after I placed the order I received an email at 16:11 stating this order would be for collection rather than delivery. I called the restaurant at 16:12 who stated that they had no delivery drivers as it was New Year’s Eve. This is completely understandable, but as a result I cancelled the order and received verbal confirmation that the order had been cancelled and that within 3-5 days I would receive a refund for the £42.80 I had spent. I also requested an email to confirm that this refund will be processed It is now the 10th of February and I have not yet received the refund. I called on the 3rd of January to once again request the email confirmation regarding my refund, the lady on the phone (who was incredibly polite) said that she would pass this onto her manager and I should receive this shortly along with my refund. I called on the 12th of January to request an update on the refund and the confirmation email. Once again the lady on the phone told me that she get the manager to call me back, adding that I should receive the refund in 3-5 days. I called on the 13th of January as the manager hadn’t called me back the previous day and was told the same thing. I called on the 27th of January to once again request an update on the refund I was yet to receive and was told the manager would call me back, and that I would receive a refund within 3-5 working days. It’s been over a month since I placed the order, the manager has yet to call and I’ve yet to receive a refund.

Placed an order for delivery at ten to 5, was told to allow 40/50mins for delivery. After an hour the delivery arrived and the driver said he would have to get the order remade as the bag had burst. I rang the shop to explain and ask if it could be fast tracked, the girl agreed. Ten minutes later she rang me back to say it would actually be 40mins as there were other deliveries ahead of us and they couldn't let other peoples food go out cold. After an hour I phoned to see when we would get the order as it was well past the 40mins she quoted us. She said the driver was a couple of minutes away and would be straight with us. We then waited a further 40mins!! Food finally arrived at ten to 8, a full 3 hours after we placed the initial order and it was stone cold, so so disappointed!! It's not cheap we paid £39.30 for 3 cold meals which we waited 3 hours for, really would expect better service for the prices they charge!!

This place has major problems with delivery systems be prepared for a very long wait So disappointing because the food is superb

Feels expensive. Very good food. Containers have way more in them than you think.

The quality of food is outstanding! Duck pancakes were excellent, the mussamun beef outstanding. Looked like we were the only customers on a thursday night. Such a shame! Too good for Downpatrick I’m afraid! It’s not cheap and times are hard, but a re location to Newcastle looks on the cards! Shame!

Main courses are very tasty but expensive by comparison to other takeaways. Recently tried a couple of starters which were tasteless and dry. Was hoping for much better. They keep sending vouchers which I haven't yet found how to work. Tried to order like a normal person (by phone) but apparently that's a nono. If u can have a great meal and a couple of beers for the same price as a takeaway which would you do?

Very hit and miss. Feels like the place needs more senior management to get involved, as front of house staff appear unconfident and inexperienced. Food mostly good, but on a Saturday night we waited for 45 minutes in the place for the chefs to complete an order with chicken wings - the mains having been cooked when we got there. It was so disorganised.

Had duck curry powerful, chicken wings were amazing

Loved the plastic free packaging. Food was really fresh and absolutely delicious.

Was so happy to discover Thai food near me and OHO didn't disappoint. 😍 We had aromatic cuck pancakes to start (beautifully cooked duck breast, loads of pancakes and fresh veg and a light, tasty Hoi sin sauce) and salted edamame (my fav!). The mains were really generously sized and the Massaman curry sauce that came with the OHO spice box was one of the best we've ever had. The chilli and sweet basil chicken was delicious and loved that we had the choice of brown rice. Speedy and friendly delivery too. Would 100% recommend if you enjoy Thai food (with a decent kick!) and will be ordering again very soon. 😋

Amazing food! BEST take away in Downpatrick, bar none. Delicious, tangy, authentic Thai food to die for.

Ordered food from here tonight, garlic and pepper chicken- was absolutely unbelievable, one of the nicest takeaways I’ve ever had! Definitely the best quality takeaway food in Downpatrick, first class!

Ordered from here numerous times food has always been delicious, and piping hot by the time we got home, large portions. Have recommended to others and they've had similar experiences, can't wait to go back.

Delicious food, huge portions & reasonable price.

Never tried Thai food before, very impressed. Will definitely be a regular!

Had 4 mains, a starter and 3 sides to get a good selection between 4 of us tonight. Everything was great, really tasty and authentic. Haven't had anything like it since I was actually in Thailand. Will definitely be back 😋👌