Nickys snack shack in Wyre Forest

Poor Preparation lead to a Piss Poor Performance! Meals at The Granary used to be fantastic, the venue used to be immaculate and you would always receive excellent customer service. My visit today with my family was totally the opposite, in fact it was disgraceful. My parents booked as it was my grandfather’s 85th birthday and we as a family were expecting the same standards that we had experienced here previously. Our booking had been made a few weeks prior yet the organisation and preparation was disgraceful. Upon arrival we were shown to our tables in the restaurant, nobody else was in the restaurant except our party and a table of three (this should’ve rang alarm bells as it was 1pm on a Sunday). Once we were seated it was obvious that no attention to detail had been taken in presenting the table, basic items such as napkins were missing. We were expecting someone to take our drinks order and were then told, “there’s the table water, if you want any other drinks you can go to the bar” The starters were served, soup was luke warm. Main course arrived with vegetables placed upon the table and again, luke warm. One of our guests was 4 years old and was left without a meal, not one single member of staff used their initiative to investigate why he hadn’t got a meal. It was only when a member of staff was informed that the meal was missing they sorted it. (This is basic stuff!) A portion of peas had been requested via email and telephone with one of the meals, this was missing! Even after informing staff at the start of the main course the peas never materialised (peas take 2-4 minutes in a microwave from frozen) Towards the end of the main meal one of the guests noticed that the stuffing was missing from the roast chicken dinners, the member of staffs response was “oh yeah the chef left it on the side and forgot about it” Deserts were served and the apple crumble and custards were cold! The party leader was assured at the end of the meal that the manager would be informed and they will be in touch, lets hope this happens. Overall our experience was awful and to say we were extremely disappointed is an understatement.