New Ystrad Fish Bar in Caerphilly

Fairplay the food and delivery service was outstanding

Absolutely delicious fish and chips the best around excellent delivery service highly recommended

Very good. Good customer experience

Absolutely delicious fish and chips excellent delivery service highly recommended

nicest chip shop I've had for a long time! fish was beautiful, chips beautiful, Irish curry very tasty! delivery driver lovely

chicken curry was lovely.. chicken burger was awful

Food like dry cardboard , the lady serving couldn’t even serve me due to not being able to speak English . Then she burned her hand pouring gravy , she couldn’t understand me so I called for the manager to assist and she just stood there looking like Dory of Nemo at me ! Then the male manager pulls up in a Range Rover Evo and tells me I should leave tip since she hurt herself . What a joke of a place !

Delicious fish and chips excellent delivery service highly recommended

Lovely food quick delivery will order again

Ystrad fish bar do the best fish and chips around they are absolutely delicious excellent service and brilliant delivery service highly recommended

Food was absolutely delicious the battered sausage was really soft, the chicken nuggets were better than McDonald’s chicken nuggets and the delivery driver was very polite the food was delivered a bit late but was nice and warm when the food arrived but I highly recommend this chip shop

I went in today after many times before and not complaining this time I feel I have to I phoned the shop explaining that the sausage a chips I've just bought were inedible the sausage most probably cooked this morning for lunch time and left under a heat lamp all day was burnt to a crisp on one side a raw on the other for the lady to be quite abrupt to begin with then apologised I asked if they reheat or recook there product to be told they probe everything it was close to closing time when I went in she did apologise but put the phone down on me I would advise the lady to please not be so rude when someone is phoning or talking to you on the phone or in the shop

Lovely food, and polite delivery driver

chips was cooked to perfection. wrap was delicious with the yoghurt and mint sauce. Will be ordering again

portion size was small but quality was spot on. large chips seemed like a small

Apart from 2 pots of gravy all the food was cold. Was over an hour late. Even the delivery driver complained that she was working on her own with too many deliveries for anything to be delivered on time.

Absolutely delicious fish and chips excellent delivery service highly recommended

Delicious fish and chips excellent delivery service highly recommended

lovely food but had to wait over 2 hours for delivery

Absolutely delicious fish and chips excellent delivery service highly recommended

The chips are more scraps than chips even when you say no scraps and food cold .I have phoned environment health and am making official complaint food is not fit for humans

we received a wrong order, we are family of 3, starving and patiently waiting for our food, we received someone else's order and we call the restaurant but the staff won't talk to us properly, we need a refund we paid a lot and yet received the wrong order!!

Great fish , chips and curry sauce. Wish it was wrapped in newspaper and not the box provided. Warm and freshly cooked and tasted great!

Delicious fish and chips excellent delivery service highly recommended

Delicious fish and chips excellent delivery service highly recommended

delivery driver was quite ignorant but food was ok

Absolutely delicious fish and chips highly recommended excellent delivery service

Waited hour & half for food for me & kids. The chips was missing they said I never ordered but it’s on my receipt that I did & paid for them. Ask for refund but said they give chips free next time but like if they remember that not happy at all.

ordered at 7.13. it's now 9.30 ! and still not delivered. phoned at 8.45 told waiting for driver. 2hrs to deliver food from 4 miles away is ridiculous. don't take the order if you can't fulfill it in a reasonable time.

Absolutely delicious fish and chips highly recommended excellent delivery service

Absolutely delicious fish and chips simply the best food highly recommended excellent delivery service

boneless box with the freshesh chips ever 😋 and an insane amount of replacements because a couple bits wernt available. Best chippy about absolutly stunning food 🌟 🌟 🌟 🌟 🌟

Absolutely delicious fish and chips highly recommended excellent delivery service

Lovely jubly, sound, good, great and tidy. Shot hit.

Very slow delivery, took 1hr 30min to deliver after ordering at 5.40 on a Thursday. Also, don’t order a pastie unless you want to lose a few teeth, thing was hard as rock

Absolutely delicious fish and chips highly recommended excellent delivery service

Even though the food was late it was still of a good quality

Ystrad fish bar deserves an award for their fish and chips they are absolutely delicious excellent delivery service

Ystrad fish bar deserves an award for their fish and chips they are absolutely delicious highly recommended excellent delivery service

Ordered online through just eat not sure who's fault but my food never arrived

Food is always good from here, first time using the delivery service usually collect

Was lovely food. Quite pricey but good as an occasional treat.

Absolutely delicious fish and chips deserves an award highly recommended

The order was missing many items and what was delivered was cold.

Absolutely delicious fish and chips excellent delivery service highly recommended

We ordered 2 cod & chips meals for £13.49 each, and we received cod bite & chip meals for £8.75 each.

order never came restaurant closed left no food chasing refund

Excellent service Excellent food. Polite and courteous delivery girl. I would not hesitate to recommend or order again

Absolutely delicious fish and chips the best around highly recommended excellent delivery service

Delicious fish and chips highly recommended

The fish and chips were very good, my mum enjoyed hers as well. It arrived early, the driver was very polite and I would order from here again.

food was good quality, but was luke warm,had to reheat it, very disappointed.

Absolutely delicious food excellent delivery service highly recommended

Absolutely delicious food the best fish and chips around highly recommended excellent delivery service

Order over an hour late,;cold and missing items

Absolutely delicious food brilliant delivery service

Had such a shocking and appalling experience in this fish shop. Went in to order and was met with the rudest woman I've ever had the displeasure of meeting working in customer service. Don't bother.

Didn't want to give even 1 star after the experience I just had. I visited this fish shop today to be greeted with a very rude woman serving. Then, my order was wrong, so I went back inside the shop and politely asked if it could be fixed. However, I was met with such a rude and aggressive tone as though it's my fault it was wrong, even when it was in the order receipt! I think she needs to attend a course on customer service, especially since I can see from the previous reviews that this place needs to sort out their staff. It's safe to say I won't be returning again; it's overpriced and terrible! If you can't respect your customers and hate your job that much, don't work there.

Absolutely delicious fish and chips excellent delivery service highly recommended

Absolutely delicious food highly recommended excellent delivery service

When Opened the large bag of chips was same size as small,food was luke warm,me and my partner both had stomach aches couple of hours after food,food I crap and the atmosphere in there is also crap,save your money and avoid this place,the food will literally give you guts ache

Absolutely delicious food highly recommended excellent delivery service

Absolutely delicious food highly recommended brilliant delivery service

It arrive 6:45pm I placed the order 4:15pm I contacted the shop twice regarding my order has I could see via map my order hadn’t left at 5:35pm they first told me that it had left and should be with me in 10mins when I contacted the map was taken down and I had no tracker of it I phone them again and told them the delivery had not been delivered when they promised me it would be within 10 minutes (5:45pm promise via the phone) they then slipped up and told me it had NOT been collected by their driver as it was still waiting in shop so I requested could it be cancelled as still waiting they refuse to do this as they told me they had already cooked it and waiting on driver was delivered at 6:45pm

Visited on a Friday night to be greeted by an unpleasant and rude female server, far more preoccupied with her mobile phone than serving customers. Male colleague equally as disinterested. Not the first time I’ve had this experience there and so chose to take my custom elsewhere and won’t be visiting again.

Delicious food highly recommended

**AVOID AT ALL COSTS – SCAM BUSINESS WITH SHOCKING CUSTOMER SERVICE!** If I could give zero stars, I would. This was hands down the worst experience I’ve ever had at a food establishment. I placed an order via their website for collection on 20th December at 8pm. Knowing that gluten free fish and chips often require extra preparation time, I made sure to pre-order well in advance. I paid online and arrived promptly at 8pm, only to encounter the most unpleasant and unprofessional service imaginable. We were greeted, or rather not greeted, by a woman who clearly despises her job and has absolutely no business working in customer service. She barely acknowledged our presence, scowled at us as though we were an inconvenience, and seemed genuinely shocked that customers would dare walk into a fish and chip shop! When I asked about my pre paid order, I was met with a dismissive shrug and told, “Oh, don’t use the website, it doesn’t work. Nothing I can do.”* Excuse me? If the website doesn’t work, why is it live? Why are you still taking payments? As someone from out of town, how on earth was I supposed to know this? I then asked if I could just place an order in person since I was already there and willing to spend money again. Nope! I was told, “Oh no, we’re closing soon. Too late.” The sheer lack of effort or care to resolve the issue was appalling. Fast forward to today, 23rd December, and surprise, surprise, I’ve been charged for food I never received. I was assured the payment wouldn’t go through since the order supposedly failed, yet here I am, out of pocket and with absolutely nothing to show for it. To make matters worse, being from out of town, I now have no clear way to contact them for a refund. Here’s my advice: DO NOT, under any circumstances, give this place your business. I’ve since spoken to locals who confirmed that the food quality has plummeted and that this particular staff member is notoriously rude and unpleasant. If you can’t run a website, take it down! If you can’t provide decent service, don’t work in hospitality. And if you have staff members who actively drive customers away, reconsider your hiring choices. This was an infuriating, disappointing, and downright unacceptable experience. I hope locals take their hard earned money elsewhere because this chippy doesn’t deserve a penny more.

Highly recommended delicious food excellent delivery service

Just purchased large cod and chips and large piece cod . Cod batter was wet and gooey not cooked properly Chips more crispy bits and pieces than there was chips

we never received our order, called store multiple times, and no answer.

waited over 2 hours my son had to go and pick the order up, no communication from the fish bar

Best fish and chips going highly recommended

Placed my order at 2:30 and did not receive it untill 4:45, after an hour wait for delivery anyway (Tuesday) our food ended up being over an hour late and came cold. The gravy tasted like it had been mixed with curry and when we called we had no remorse or apology as we wanted to check if there was an issue, as just eat stated other our food was delivered 40 minutes before being delivered.

I was not happing with this place it take 2 hours and 30 minutes to get to my house the food was way to cold and to much chicken with the chicken curry I would not recommend people to get from here u can risk it but I know I will not be having from here again

Big portions, nice food, but the pies and the Chips were just about warm.

Food was great as always. The chicken curry portion could have been a bit more in the tub. Overall, all good.

The best fish and chips on just eat absolutely delicious highly recommended

Absolutely delicious food highly recommended excellent delivery service

Absolutely delicious food highly recommended excellent delivery service

Outstanding food well recommended

Fresh cooked food .does glutton free menu .but best to order the glutton if possible b4 pick up

Just perfect - speedy delivery and exquisite order

Absolutely delicious fish and chips food is amazing highly recommended

Great chips, ordered twice, both tasted amazing. Would come again.

Absolutely delicious food the best around brilliant delivery service highly recommended

Absolutely beautiful food excellent delivery service highly recommended

Always great food. We always enjoy it. :)

Absolutely delicious food highly recommended

Absolutely delicious food highly recommended

Delicious food highly recommended 10/10

Would not bother delivery terrible late food cold

Run down average food but staff polite and friendly.

Absolutely delicious food highly recommended

Absolutely beautiful food highly recommended

Always a lovely lady who serves very tasty chips here.

I paid for extra cheese on the cheeseburger but there wasn't any? the burgers need some work it was dry and non existent cheese but the rest of the food was delicious, chips where stunning

Beautiful food best around highly recommended

Absolutely stunning food the best fish and chips going highly recommended

Battered chips were 10/10 but the kebab meat was the worst I’ve ever had

Ordered food over 2 hours ago still waiting at 18.22. Not answering phone. Will not use again