KFC Caerphilly - Cross Way Retail Park in Caerphilly

Disgusting hygiene, floors, walls, seats and tables a complete disgrace, absolutely filthy. Staff looked like zombies, no chicken on the bone, half the order missing, bins out of order. Hope my family don't get food poisoning. Definitely will not be returning

First time at this KFC in Caerphilly. There is a drive through but I went in to the restaurant. There are menu/payment kiosks immediately as you go in. All orders have to be done using these, even if you're paying cash (which you then take to the counter with your receipt). There's a loyalty card scheme which gives you offers if you go to KFC often enough. The place was clean and had plenty of seating. The food was fresh & hot.

Chicken was tasty freshly cooked just a shame their chip portions are so small this happens at all kfc restaurants unless you place order for large meal. Great service and friendly staff

It's chicken, it's meh. Dryer than sand with a toilet so dirty you can taste it as soon as you go near it. Overall could do with a clean. You'd be better off eating in a farm yard.

The order arrived on time but the quality was off. The original chicken pieces were fresh and hot but the fries and "Hot Wings" were not. The fries were lukewarm at best but the "Hot Wings" were old, cold and stale.

Spoilt food again! KFC advertises that the wrap is toasted, v rarely they toast it. Even when I ask they still don’t toast it. When I take it back, I then have to eat it with cold chips. Start employing men, not boys who haven’t a clue what they are doing!

delivery man sent wrong order i already opened it and he was very rude!!!

Ejoyed the food, quick order and delivery

Best order arrived hot and tasting fresh

Great delivery with care, thank you, MR

Food missing and grandkids weren’t happy. Especially me.

Ashly at KFC Bangor was lovely and so Helpful when I couldn't find what I was looking for on the kiosk. The food was lovely and fresh too. 😊

Worst kfc I’ve ever been to foods always terrible quality and cold the staff just don’t care about the company I literally avoid this one and go straight to Nantgarw ! Place needs shutting down !

Food was cold place was a tip no tables cleaned

Food was great but took over an hour to arrive.

half of my order aad missing this is not the first time this has happened

Delivery was brilliant shame about the food from the store

ordered a triple gravy bucket but delivered it with no gravy

food arrived missing items and chips cold chicken cold popcorn chicken missing only 5 piece chicken gravy luke warm

Isn't it about time this place was closed down, definitely somewhere I wouldn't go back to, staff look dirty, and seem to be on another planet and definitely not with it. Disgusting!!!

Forgot part of order which all took ages. Tables all around were not cleared up from rubbish the one we sat in was full of ketchup and bean juice then finally the raw chicken need sort workers out as they didn't care

it says my order was delivered HOWEVER it has not been, I know that this is no reflection on KFC, but rather on the just eat drivers. why be given a "code" if it is not required when receiving the actually delivery. I have now come to the conclusion that just eat and Uber drivers are (in my opinion) rather incompetent and have no respect whatsoever, this was meant to be a Christmas treat for my daughter and step daughter, which has now been ruined.

Food was alright, pity my mate had to sit and watch me eat as you missed his complete order after charging, best get this refund soon… shambles

Two cans of pop missing and once again no dips

Food was good - shame they couldn’t deliver us what we ordered - it’s not that hard surely

the only thing I thought was bad was I ordered a can of tango and I got a pepsi and I hate pepsi so I didn't have a drink to wash my food down

The delivery guy was really polite

zero stars. I would not know how my order was as it never arrived. apparently it has been delivered but not to my address. funny how you now have to give a code to prove it is me who ordered. how did someone else manage to have my code.

they remembered my sauces this time which was great, food was hot and fresh and they gravy was thick and much tastier than usual. delivery driver was on time and found my address with ease, which is great as the drivers usually do not pay attention to delivery instructions and end up getting lost. happy with our order today.

Food is always good,..chips are real small 😋

Missing Zinger Supercharger Burger, no sticks in corn on the cobbs and no sauces.

Beautiful,best one we've had from here, thank you.

Utterly disgusted at there service….. Having to wait 20min in the drive through not because it was busy but because staff didn’t even know there was customers waiting to order!… order finally placed but out of stock of coleslaw?!…. This KFC makes third world countries look brilliant in terms of KFC service! How embarrassing !

Chips were missing from meal as was the popcorn chicken I ordered as a side

The driver was very rude and told me to come outside for the food. He also blocked the street. I won’t be ordering through just eat again

Food was warm, but missing dip. Delivery time kept going up as time went on.

Gravey could have been taken up with care

my food was cold and re-heating chicken isn't very good.. so I'm disappointed and upset as nearly £40 for cold food is not good

Food horrible... burger covered in mayo inside and out. Will never order again

What the heck is that? Payed for extra cheese - at first they forgot to put it as well as all other ingredients,lol, then - they just stuffed it and gave this cold sad demolished burger. I mean… it’s below zero Get your staff trained and probably hire more members, so I wouldn’t have to stand near deserted counter. Outrageous

Food arrived on time but was not hot at all. Chicken was warm at best.

My boyfriend and I really enjoyed our kfc it was lovely not very hot I had to warm it up but it was very tasty and Fresh would definantly recommend

You didn't give me large pop corn chicken

Wrong order... chickendry.. chips cold

food was cold and missing 2portions of beans. this was the first time we had food delivered from KFC and will not use again

Ordered through uber eats and the food was cold, I wasn't expecting it to be fresh and hot but this definitely was cooked a decent amount of time before we even placed the order. The chicken in a wrap we had was broken in bits with little to no mayo and our kansas bbq bite were swimming in too much sauce. 3/10 may be nicer if had not as a delivery but this was a complete waste of money coming to over £50 with delivery charge.

Both chicken and chips were way overcooked! Would not go back!

Thick black hair in my food…… ew.

chicken was all cold and chips were soggy

Food was really nice and still warm. Thank you!

Food was cold selected dips were not even in the box or bag …. Big disappointment won’t be ordering again

Delivery was originally penned for 19.05 but didnt arrive until 19.20. I also ordered the dipping boneless feast with gravy but np gravy was delivered and none of the 4 dips were delivered. Unhappy with this

Absolutely shocking from kfc! Always cold food or orders wrong!

Said it was delivered but haven't received anything. Hire better drivers because my house is really easy to get to

Excellent service at a great price would definitely recommend

Don't like the new automatic screens, we asked for table service but they still shouted us to fetch the drinks. No caffeine free drinks either.

Spent £40 and half the food was missing. Spoke to someone at the store and they said for us to order fries on the app and they would give us what we payed for and a little more…not only would we have to pay for the fries but also pay for another delivery charge. Told us it was that or go through just eat for refund on the items

Not one member of staff acknowledge us while we were waiting at the counter to be served we walked out won't be going there again

Just had food here, not fresh at all, floor and tables were absolutely stinking, staff stood behind counter could have been cleaning while waiting for customers, doesn't deserve a1 star.

missing items and bag not sealed very disappointed

Order is wrong, missed 2 popcorn chickens from our delivery. Will not be ordering again.

I didn’t receive my order and my money was taken.

missing items and very bad chicken. dry and skinless. was inedible...

Same with this KFC. Dry tasteless chicken, no option to choose what I want, I was given 3 horrible pieces and then 3 ok pieces all were dry.

Ordered at 825and didn’t receive food till 930 not drivers fault as he was waiting at restaurant for a while if I had known it was that long on deliver y I would have picked it up myself when placing order and time is stated on app you should honour it

Fries are boiling but chicken is stone cold!! Not happy one bit! They keep doing it.

food was hot and arrived on time. Very happy.

Always had less issues than McDonald's down the road, chicken always feels quite expensive these days but served piping hot and by friendly staff

We like this place for the right reason for us but not KFC. It's one of the only fast food restaurants that I feel comfortable sitting in, the reason is because most of the time it's quiet. The food is good but I do find the chicken a little too greasy, however, some may like it like that.

Never revived my order absolutely disgusting

Food not delivered . App says delivered . No knock on the door and door bell in good working order . Worse than that refund request will only refund the food not service or delivery charge … angry doesn’t cut it

Chicken was freezing cold and dry like it been stood there all day won’t be ordering from here again

It didn’t arrive and got no compensation

Kfc meal came without any of the dipping sauces ever thought it was a dipping feast. A load of beans had also been spilt out in the bag all over the chips.

Food was cold , driver had the wrong address & was late .

Food was good but there were too many chicken legs, 4 out of 6 pieces. Also I am confused regarding the delivery charge £1.75. The menu states over £9 spend qualifies for a 99p charge. Please refund the difference. thank you.

food was hour late and then then all the food was cold, terrible!! chucked it in the bin

Missing items from the 2 of the meals

burger and chips was cold no bbq dip.

Very salty for some reason. Did not enjoy it at all

Appalling service. Staff took card payment and then refused to hand over our order because of a computer glitch. The manager clearly doesn't understand consumer rights and believes this behaviour is acceptable because it's a multi-million pound business with a "system" to follow.

After paying for our order and the debit showing on our online bank account, the sales person claimed the order hadn't gone through the till and refused to give us our order unless we paid again. Couldn't give us assurance that we wouldn't be charged twice and said customers are often charged 2 or 3 times, but not to worry as we could request a refund if we were charged twice!

useless, no popcorn chicken, no pineapple stick. lots of stuff missing. kids not happy

But didn’t have wat we ordered it was the wrong order completely

Such tiny portion of snack box, half full. Won’t go there again. And taste not fresh neither! Do not recommend this place

stale and tasteless never ordering again

everything I order from kfc there is always something missing...

Always very polite and good quality food as always

Not one clean table in the whole place and dropped food mess on the floor which I trod in a few times. Not likely to use this restaurant again.

Picked up a kfc through drive through for me and my partner to discover the chicken inside my box meal was like this which instantly put me off my food as it’s the first thing I saw. Absolutely disgusting.

Terrible food, messy and dirty restaurant (at 7.30pm so not busy) and poor hygiene from the staff. We spoke to management but they were not interested in our concerns. Extremely poor experience.

Half the order didn’t turn up, gravy spilt everywhere

claimed order was delivered but never was

Didn’t receive the popcorn chicken with the neal

The delivery time was spot on. However, the food we were given didn't match what we ordered. We were missing items and some other items was replaced with other food

brilliant service and delivery....thanks so much.

Some parts of the food are missing

it's saying delivered but I haven't received my order, trying to ring kfc impossible to get through.. disgusting service

original time was 7.20 to 7.40. then update to 7.50 to 8.10. then 8.20 to 8.40. order status said no drivers available.

I ended up collecting myself after waiting 2 hours