KFC Caerphilly - Cross Way Retail Park in Caerphilly

What the heck is that? Payed for extra cheese - at first they forgot to put it as well as all other ingredients,lol, then - they just stuffed it and gave this cold sad demolished burger. I mean… it’s below zero Get your staff trained and probably hire more members, so I wouldn’t have to stand near deserted counter. Outrageous

Both chicken and chips were way overcooked! Would not go back!

Ordered through uber eats and the food was cold, I wasn't expecting it to be fresh and hot but this definitely was cooked a decent amount of time before we even placed the order. The chicken in a wrap we had was broken in bits with little to no mayo and our kansas bbq bite were swimming in too much sauce. 3/10 may be nicer if had not as a delivery but this was a complete waste of money coming to over £50 with delivery charge.

Thick black hair in my food…… ew.

Don't like the new automatic screens, we asked for table service but they still shouted us to fetch the drinks. No caffeine free drinks either.

Not one member of staff acknowledge us while we were waiting at the counter to be served we walked out won't be going there again

Just had food here, not fresh at all, floor and tables were absolutely stinking, staff stood behind counter could have been cleaning while waiting for customers, doesn't deserve a1 star.

missing items and bag not sealed very disappointed

Order is wrong, missed 2 popcorn chickens from our delivery. Will not be ordering again.

I didn’t receive my order and my money was taken.

missing items and very bad chicken. dry and skinless. was inedible...

Same with this KFC. Dry tasteless chicken, no option to choose what I want, I was given 3 horrible pieces and then 3 ok pieces all were dry.

Ordered at 825and didn’t receive food till 930 not drivers fault as he was waiting at restaurant for a while if I had known it was that long on deliver y I would have picked it up myself when placing order and time is stated on app you should honour it

Fries are boiling but chicken is stone cold!! Not happy one bit! They keep doing it.

food was hot and arrived on time. Very happy.

Always had less issues than McDonald's down the road, chicken always feels quite expensive these days but served piping hot and by friendly staff

We like this place for the right reason for us but not KFC. It's one of the only fast food restaurants that I feel comfortable sitting in, the reason is because most of the time it's quiet. The food is good but I do find the chicken a little too greasy, however, some may like it like that.

Never revived my order absolutely disgusting

Food not delivered . App says delivered . No knock on the door and door bell in good working order . Worse than that refund request will only refund the food not service or delivery charge … angry doesn’t cut it

Chicken was freezing cold and dry like it been stood there all day won’t be ordering from here again

It didn’t arrive and got no compensation

Kfc meal came without any of the dipping sauces ever thought it was a dipping feast. A load of beans had also been spilt out in the bag all over the chips.

Food was good but there were too many chicken legs, 4 out of 6 pieces. Also I am confused regarding the delivery charge £1.75. The menu states over £9 spend qualifies for a 99p charge. Please refund the difference. thank you.

Food was cold , driver had the wrong address & was late .

food was hour late and then then all the food was cold, terrible!! chucked it in the bin

Missing items from the 2 of the meals

burger and chips was cold no bbq dip.

Appalling service. Staff took card payment and then refused to hand over our order because of a computer glitch. The manager clearly doesn't understand consumer rights and believes this behaviour is acceptable because it's a multi-million pound business with a "system" to follow.

Very salty for some reason. Did not enjoy it at all

After paying for our order and the debit showing on our online bank account, the sales person claimed the order hadn't gone through the till and refused to give us our order unless we paid again. Couldn't give us assurance that we wouldn't be charged twice and said customers are often charged 2 or 3 times, but not to worry as we could request a refund if we were charged twice!

useless, no popcorn chicken, no pineapple stick. lots of stuff missing. kids not happy

But didn’t have wat we ordered it was the wrong order completely

Such tiny portion of snack box, half full. Won’t go there again. And taste not fresh neither! Do not recommend this place

stale and tasteless never ordering again

everything I order from kfc there is always something missing...

Always very polite and good quality food as always

Not one clean table in the whole place and dropped food mess on the floor which I trod in a few times. Not likely to use this restaurant again.

Picked up a kfc through drive through for me and my partner to discover the chicken inside my box meal was like this which instantly put me off my food as it’s the first thing I saw. Absolutely disgusting.

Terrible food, messy and dirty restaurant (at 7.30pm so not busy) and poor hygiene from the staff. We spoke to management but they were not interested in our concerns. Extremely poor experience.

Half the order didn’t turn up, gravy spilt everywhere

claimed order was delivered but never was

Didn’t receive the popcorn chicken with the neal

The delivery time was spot on. However, the food we were given didn't match what we ordered. We were missing items and some other items was replaced with other food

brilliant service and delivery....thanks so much.

Some parts of the food are missing

original time was 7.20 to 7.40. then update to 7.50 to 8.10. then 8.20 to 8.40. order status said no drivers available.

it's saying delivered but I haven't received my order, trying to ring kfc impossible to get through.. disgusting service

I ended up collecting myself after waiting 2 hours

Delivery was fine, except for it being pushed back by nearly half an hour, but that’s down to the restaurant. They also didn’t include 3 dips we paid 50p each for. Food was okay, I had a lot of really small bones in my piece but it’s on the bone so…. Less tiny bones would be nice though.

Saturday 10:40pm last resort local drive through as living less than 60 seconds away! Chips! minimal serving cold and soggy! Chicken in tower meal was also stone cold and tasteless! As for the Boneless Banquet meal it was pitiful , chewy and also cold! Chewy rice as a side 💁‍♂️ Management should be disappointed in their structure and establishment . Almost £18 worth of food unable to take back as closed 11pm!

Chips were stale and they forgot the Pepsi max.

Amazing food and service again thankyou so much

I've never known anywhere to screw up orders this badly. Being able to count is a basic human skill, but these airheads can't even do that. I'd have thought 10 pieces of chicken and 2 coleslaw would be a relatively simple concept to grasp, but these idiots can't even get that right. Seriously, if you can't even do this job properly then how are you going to get anywhere further in life? KFC Caerphilly are giving Peter's Pies a run for their money when it comes to employing wrist-slapping idiots.

Absolutely disgusting. Nearly 1hr late and it arrived stone cold. The chips were absolutely freezing the burger was soggy. Totally inedible. Things the second time this has happened won’t be ordering from there again

All 4 chips from the sharing bucket were missing, the 6 pieces of chicken in the bucket were the worst we’ve ever had. They were tiny (more like wings) and extremely dry, so dry that we threw them away. Unacceptable quality of food from KFC

Food was so cold. So disappointing

food give me food poisining, undercooked chicken, watery

Not KFC anymore !! Changed for the worse !!

please could you ensure that the food we pay for is hot i understand that it comes via a delivery driver but the meal I had was barley warm so I conclude that it must leave the store luck warm

Missing items in order again, missing hot wings

All food was absolutely freezing

Nice bit of chicken, went down well.

The chicken tasted stale the gravey was more like jelly than gravy

Food was about 20 mins longer than it stated, turned up cold with multiple items missing.

Food was lukewarm, but didn’t bother me as I heated it up in the microwave, missing dip that was part of the meal deal, which clearly states on the receipt, can’t your staff read the receipts. Plus why put cold drinks in with hot food, surely separate bags would be better, and the 2 drinks in my bag won’t squash the food. Delivery driver was friendly

Attitude was disgusting because he couldn’t find the house and claimed he called me but didn’t ring once

Incorrect order absolutely ridiculous

Very disappointed orderd our food at 3:50pm and still at 3:40 we are sat waiting. Most annoying part people come with us and had they food and many others after us were having they food. And every time we asked kept being told 5 mins then more people would come in and order and get they food. We had a little boy with us who was waiting to. Very poor services

got a 6 pc bucket not the 10 I paid for

My boyfriend and I really enjoyed our food from kfc it was very tasty and lovely and fresh would definantly order again

Hadn't been there in years as last time food gave me a bad stomach...guess what! It still does....but the reason for my review is that on Monday 29th January 2024 we decided to give them another chance...they didn't have any chicken for the boneless buckets or regular ones...they said dad could have extra strips or chips instead of a drink but judging by the bag we didnt get that either...we got two very small portions of chips and just 4 chicken strips...all for about £9!!! An absolute rip off!!! We weren't allowed any sides free or even a drink to make up for the lack of food. Absolutely disgusting services, charges as well as the quality of the food judging by my stomach the next day! Should be shut down, permanently!!!

Delivery was good. Food was a little bit cold especially the chips

My corn on the cob was missing and the boneless box was cold

40 pound as it was super small was absolutely terrible how they stay open I don't no MC Donald's do better

Look its a KFC lets not shout out about anything in particular. The hot Wings are fine which is the only thing I have and the milkshake which when hot doesn't work sometimes but more than other kfcs. The service is always pretty quick however but it's hardly ever busy when I go in.

cold food bucket meal not in a bucket cold cans in the same bag as what was once I hope hot food

Ordered the 12 piece boneless banquet for a family treat. It arrived but the gravy was missing, a fundamental part of the KFC experience in our opinion im sure most would agree. I Raised it with Uber who replied basically saying tough luck as the side was part of the deal it had no value to refund. Even though I paid for an additional side as well but they seem to suggest sides are free which is ridiculous. There’s always an issue with the order and frankly enough is enough so we WILL NOT CONTINUE USING UBER OR KFC UNLESS THIS IS PROPERLY ADDRESSED!!

Excellent service, food was warm, driver was lovely thank you

excellent service, food was nice and hot

What can I say amazing food and service again delivery perfect keep up your good work

Amazing service and food was excellent quality really good keep up the quality and good work

No coleslaw with order. This is the 3rd time food missing from order

after waiting 15 min.Had to go back in as they got the pop, and looking through the bag was things missed, so I had to go through the drive thru for the others was all sorted fast.

I didn't get the sauces I ordered but overall ok

Really disappointed food was cold !

Food was delicious just what was needed brilliant offers on and door was hot and arrived on time

Very fast delivery - thank you! Food ok but very salty! The fries taste nice, but now that they are salted too, it makes the chicken and chips together far too salty.

Very friend staff and rapid service

Fabulous freshly fried food. Lovely staff. Management are top tier. Shout out to Ethan the store manager it’s clear he’s passionate about the restaurant. I’m here almost daily lol.

Love a KFC but there restaurants are nevers really clean and this time service was poor.

Missing items Bottle of Pepsi max

It was never delivered. I went to KFC and they said it had been collected earlier and it was likely that the courier had eaten it instead! I have proof that it wasn't delivered at all. Awful service. Would like refund

It had been raining and the floor was really greasy and slippery. No aditional mats were put down and I slipped, to stop myself from falling to the ground I grabbed my husband and in doing so Ive hurt my shoulder,neck and upper back. Plus on that day the wifi was down so could not use the app and use my coupons, so rather than missing out I ordered my food online and used the click and collect. Put rubber mats down when its wet. Signs are ok but the floor was slippery.

Don’t eat here. Had chicken and chips last night and I’ve been sick all day today. Definitely got food poisoning.

Amazing service and food again delivery was excellent service even with the wet weather thanks again 😀

Excellent service amazing food nothing missing this time well happy 😊

My boyfriend and I really enjoyed our food from kfc it was delicious lovely and fresh and hot when we received our order would definantly order from you again. Thanks

Out of 10 pieces, 9 legs and 1 thigh. This is the second time this has happened, so I won't be ordering again.

Apart from being late, really enjoyed the food.

Lovely fresh hot food very tasty in deed and was kept informed when I will receive my delivery also delivered quickly thank you 😀