Gatehouse Caerphilly Ltd in Caerphilly

Booked for a family meal for my daughter’s birthday- received a voicemail 2.5 hours before our booking, cancelling our reservation due to staff shortage! Obviously, no time to book anywhere else. Unacceptable- how not to run a business!

Excellent eggs Benedict with salmon , our go to brunch. Very friendly efficient service even when very busy.

We called there today for a bite to eat and a hot drink. Absolutely fantastic. The food was lovely,reasonably priced and the service was great. The staff were friendly and polite. We would definitely recommend and will go there again when in the area.

We visited the Gatehouse Bistro for the first time this evening and shared some tapas and a bottle of wine. The food was perfect, service was faultless and the atmosphere was very relaxed. We will certainly be returning. Great value for money, tasty food and a pleasant environment, what is not to like! We would highly recommend the Gatehouse Bistro.

My visit with a friiend on a Saturday afternoon recently was ok. The customer service overall was quite good, a member of staff was a little bit unhelpful to begin with but the level of service and attitude improved when I voiced my disapproval. Cafe downstairs was quite busy but nice atmosphere among diners / customers and very nice upstairs with views of castle and part of the town centre. I will return and visit again.

Good substantial food. My only regret was not ordering one of the delicious-looking cakes before I eat my main course. By the time I’d finished my pie and chips, I certainly didn’t have space for anything else. Pleasant and efficient staff. Would certainly go back next time I’m in Caerphilly.

What a lovely friendly vibe. Chef went over and above to meet my dietary requirements. Would 100% recommend

Fantastic food and service. Right next to castle. Proper Welsh favourites, home made burgers excellent cod and chips…

Fantastic service, delicious food & lovely atmosphere. Highly recommend. I look forward to visiting again.

Such friendly staff, amazing food and quick service. Thank you we both really enjoyed. We will definitely be coming back soon!

A nice evening could have turned into a disastrous one ! I am 61, fit for my age and like to dress up and wear strappy heeled sandals when I go out. I love to dance and the music was perfect as you could request a song. All was going well until I slipped on the dance floor and went down onto my bottom. Ok I thought that was embarrassing but carried on dancing. This happened 4 times !! The dance floor is a small area of wooden floor ? However it was as if grease had been applied to it. I spoke to the owner behind the bar and he laughed and said but it’s only you who is falling. When I looked everyone else had flat shoes on. The first time it happened I can accept my sandals didn’t help but after 4 times the Floor condition was defo in question. When I got onto my knees to get up ,my natural coloured tights were absolutely filthy black. I have a photo of this too. I took off my sandals to end the night and my feet were black as coal through my tights which were thrown out. Unbelievable. This floor should be cleaned thoroughly before someone breaks a bone or worse !!

Had a good meal downstairs Left just as the singers clocked on.....a little toomuch when you ve got to shout across the table,and went upstairs for a cocktail( they wouldnt serve us one downstiairs) Lounge was great....only one at the bar,us. Then a few more arrived,then a few more,still havent placed our order. We left....the young barmaid working by herself was clearly inexperienced,overwhelmed and stressed! It also didnt help that the owner was there and didnt step in What a let down

I take my mum here most weeks either for breakfast or lunch. It’s not the cheapest place to eat , however we like the atmosphere and the staff. I don’t understand why you now have to go to the counter to be served especially when there are already lots of customers and staff walking around. Not sure we will return. I be given the gatehouse four out five for the staff and cleanliness.

My wife and were quite impressed visiting the upstairs bar a good while ago when they opened. Cool jazz music playing in the background, lovely warm atmosphere feeling quite upmarket and slightly retro. Took friends there last night hoping for a good catch up, drinks and more of the same. Walked in and first impression was like walking into a nightclub/disco bar. Dance music playing so loud we were all having to shout so conversation was difficult. Inexperienced bar staff not very welcoming. Had we wanted this, we would have gone up the Cwtch for the same but with cheaper drinks. I'm not sure if they have nailed the identity of what they are trying to be. It wasn't too busy at all, average age seemed about 56. I'm not an old moaner and I've done the loud music / club scene. I think there's massive financial potential with people my age having disposable income to spend in nice surroundings. Equally there are places in town to cater for youngsters. Identify who your market is and go forward either way. But I think you have missed to mark with this as it is.

Myself and my bridesmaid visited here for breakfast the day before my wedding 21/11/22 on a very wet Monday morning. We were warmly met at the door, seated and provided with menus. Initially glad to be in out of the rain just ordering drinks and then breakfast when my husband to be arrived. The lovely staff chatted to us and upon finding out we were getting married the next day, put some wedding music on for us, congratulated us and made us feel truly special. What was even more heartwarming is that this establishment was previously a coffee shop, my Nan's favourite place to go, and it was lovely sitting in there remembering those times I had with her the day before my wedding. So a massive thank you, for making us feel truly special and we loved the Welsh cake pancakes!! See you all again soon.

Went to the bar upstairs for the first time, would definitely recommend. It’s only a small bar but the cocktails were nice, staff welcoming and all round great atmosphere

Excellent experience here last night. Superb service from Lee and his team. In particular our server, Hana from Ukraine, was excellent; such a pleasant manner and nothing too much trouble for her, a real asset to the team. Lighting and ambiance just right. We will...

Ate here tonight. Chorizo & black pudding / Cream cheese stuffed peppers for starters. Carbonara / Lamb Curry for mains Coffees All four portions were just superb. The chorizo had a wonderful texture and just the right amount of bite. The stuffed peppers were sublime...

Lovely spot with a warm atmosphere and friendly staff. Unfortunately the eggs benedict was just ok. Excellent thick hollandaise sauce, but the bacon was too fatty to my personal taste but others may like it. Coffee was nice and you get a great view of...

We ate here a couple of weeks ago on a Friday afternoon. The staff were extremely friendly and welcoming and the food was delicious. We didn't experience slow service whatsoever.

Visited for a quick drink and the staff were very polite. A young man named Lewis served us and brought our drinks over quickly and was very friendly.

Well, all I can say is what a credit to your team you have in lewys! Ever so polite and ever so helpful. Well done lewys! Very very attentive young man! Always on the ball and always smiling. I’ll definitely be back

It was my first visit and I have high hopes after hearing rave reviews from some. I overlooked the fact that one friend had told me that her daughter doesn't like the pancakes there and thought I'd give it a go myself. We were seated...

Calamari starter didn’t come with the aioli as listed on the menu and when we queried it the manager, he told us they never serve it - only with a piece of lemon and aioli wasn’t on the menu! Patatas Bravas was small dish of...

We were so looking forward to trying this new restaurant in our home town and booked via the website paying the required £10 deposit. Unfortunately due to a family matter we had to cancel. Out of courtesy I telephoned the restaurant to try and move...

Order took 35 mins to get to us and we had to ask, tea and coffee now cold still waiting. Others around us who orderd after us have been served. After 35mins food arrived looks like it's been under the hot plate for the last...

Nice staff, poor service - very slow. Orders taken after ours served first - no organisation at all. Somewhere just opposite the Castle needs to be better - not a great advert for the town. People came in sat down and left before their order...

Attended this restaurant as part of a family birthday celebration. The food was really good - thoroughly enjoyed it. The menu was interesting with some really nice dishes. Food was tasty and well presented. Service was mediocre - nice enough but they obviously hadn't been...

Went for an improper lunch yesterday, managed to get two tables outside, and a waiter came out with menus and crayons for the kids - a good start! Food and drinks order was taken fairly quickly, unfortunately our drinks took a while to come (we’d...

Enjoyed an early evening meal with my daughter after work. Food was delicious and plentiful. Staff were attentive and pleasant. Really enjoyed the experience and looking forward to returning soon. Highly recommend.

Pre ordered food 2 days prior for 7pm. Waited over 30 minutes for drinks order to be taken and only after I went in search of a waitress and asked them to come over. It was 9pm before food started coming out. Whitebait starter had...

My wife and I called in this afternoon and ordered scones, jam, cream and tea. The scones arrived without a single raisin or currant and absolutely tasteless, one jam one marmalade and shop bought cream. The tea was very nice. The worst was yet to...

Helpful staff , nothing to much trouble. A great cuppa and t cake. One or two chairs were a bit grubby otherwise it would have been 5*

Three of us turned up for a late lunch without a booking, after a visit to the castle. We were initially asked to return in 30 minutes, as the restaurant was full (it really was.) However, as we were leaving, one of the customers came...

What can I say? Well I think I might just move to Caerphilly so that I can go to the Gatehouse Cafe more often. I turned up today with 6 other guys after cycling from Cardiff. The staff could not have done more to make...

We are so pleased we found this place on our day trip to Caerphilly. We had lunch. Excellent choice on the menu but we wanted the steak in Caerphilly sauce without the baguette. No trouble at all. It was served for us in a bowl...

Nice decor. Some meals ok but service appalling and one staff member was downright rude. So bad we had enough and passed on dessert.

Have been to the Gatehouse on number of occasions with friends and family. Breakfast and lunchtime meals are second to none , the portions are very generous and taste delicious , the staff are great , very friendly and attentive. The Bistro in the evening...

Microwaved risotto that is hot and cold in patches, chips that were soaking in old oil and advertising with hidden clauses making people believe they are having an offer that does not prevail. All in all not great.

Visited for lunch today as we thought it looked nice. We waited a few minutes for a table and were given menus straight away. There were several members of waiting staff, mostly teenagers who were friendly enough but I had to call someone over to...

First time visit last night and would definitely return. Very nice atmosphere with stylish art decor theme. Staff were very polite, friendly and professional. Good selection of food on the menu, and potion sizes were very good value for money. Homemade chips were amazing! Speed...

Only popped in here because I had no food at home and a bit of time to kill before catching a train. But the food was great, staff lighthearted and attentive, and service super fast. I was well impressed.

Visited for a work night out. Food very nice, service very good but piano and singing went on too long

First visit and the last. Food awful for the price ribs had a thick glaze like custard that was spicy ruined the meal for 2 people in our party of 8 the mussels overcooked burger had no taste very dissatisfied. waiter with a beard giving...

Had burger and chips for £8.50 very few chips one skinny bit of bacon on burger no side salad .wife had tuna jacket tuna and jacket nice but side salad poor .asked for glas of cold water it came no ice .orderd a glass of...

Reading some of the reviews of the Gatehoue on here, I must have visited somewhere different as the experiences I have had have been nothing but positive. The Gatehouse, with other castle views, is open by day as a coffee shop/café and by evening as...

My husband and I paid the Gatehouse a visit for lunch and were pleasantly surprised..... A lovely warm welcome and service was excellent. Food was delicious so definitely be back soon. Great location across the road from Caerphilly Castle so had a walk around there...

Had lunch here today, over priced and poor quality. Send first meal back as it was stone cold, second came out and tasted awful. Really not worth the money, although staff very pleasant.

We attended the Gatehouse on a Friday evening and were amazed by the obvious good quality of food at such reasonable prices. You would pay similar at chain restaurants and get such a sub-standard meal in comparison. Lovely, chilled atmosphere to begin with, made even...

Very lovely decor, good location and friendly staff. Food is decent and reasonably priced. Where I think the Gatehouse could improve is when it comes to a coffee and cake stop, which I used to do a lot with the previous venue. The sweet treats...

We visited the Gatehouse for the first time yesterday and was very impressed with the place. We both had cooked breakfasts which were great and they came with sautéed potatoes in addition to the usual fry up items. I was impressed with the range of...

First time here since it has changed hands. Disappointed to see all the cakes have gone. They were one of the best things about Glanmores . Place was very noisy. Not convinced there was sufficient space for social distancing between tables. Ordered tea and tea...

weve been there four times and every time its gone wrong From cold food wrong food hairs in food and really poor quality food sold at high prices Been there tonight only handful of people there no need for poor food as chef didnt have...

Went for 3 Sunday lunches asked for 2 without meat as no vegetarian option for roast. Still charged us full price and charged us extra for roast potatoes (we had 3 cold roast potatoes on the plate so not sure why we were charged this)...

we ordered a jacket spud and eggs benedict it took ages to come. the eggs were great but the spud had a funny colour to it and was reheated. than there were worse to come while i was waiting for my food i lit a...

I have visited a few times, both with my husband and baby and friends and children. We have experienced breakfast, lunch, coffee and cake and each time has been a lovely experience. Staff are kind and efficient, also always make a fuss of my baby...

I visited the gatehouse with my partner and the service was really quick, and the food was really nice but the thing that is putting a stop to me going there again is the way the male manager treats the kitchen staff. And also how...

I have visited here lunchtime a few times. The meals do look a bit small but don't be deceived. It does fill you up. I have had the burger and chips and it is delicious. Soya milk is available and so are vegan options. Located...

Visited gatehouse on many occasions. What can I say the food is lovely,staff can’t do enough, very friendly atmosphere both night and day. Defiantly coming back.Thank you

Went for breakfast, we asked and was told drinks were included were then charged for them. When we challenged, the waitress went to check and told us the free drinks off finishes at 9.30. We said that she had told us when ordering that the...

We were in there for lunch, the food was good, the service was fast and friendly. If you’re facing so you can look out the window you get a good view of the castle. It was busy all the time we were in there with...

Visited yesterday 02/10/21. Found by chance before visiting the castle. The burger was outstanding. Chips and bacon slightly undercooked for my liking HOWEVER that’s down to personal taste. My partner had the fish finger sandwich which looked amazing. Very talented chef. Serving ladies were lovely....

Lovely evening meal here with my sister and brother in law. The starters were amazing. The beef Yorkshire pudding was stunning and the garlic mushrooms were to die for. We all had different main courses and they too were delicious! We had read on line...

Fantastic meal, lovely atmosphere and friendly staff, highly recommend, had breakfast this morning and meal this evening

Good value breakfast, £6.50 before 11:30, inc free tea/coffee before 9:30. We stopped by on market day so waited 10 mins to be seated, once seated service was quick and it was a good choice. Staff were busy but this didn’t detract from service. The...

After an initial wait to get in (we were in Caerphilly on market day, so this was to be expected) we were seated at a clean table and given menus. The member of staff started to take our order and the table next to us...

Stopped here for lunch today with 5 cycling friends. It was extremely busy, but the staff went out of their way to accommodate us. I must compliment all of the staff for their welcome, courtesy and friendliness. A delightful lady called Norma seemed to make...

I visited Gatehouse restaurant with my family for an evening birthday celebration. It has recently changed hands and identity…..going from a tea room to a restaurant. The interior had been altered slightly and decorated but not enough to take on a new individual identity, it...

Don't really know where to start as it was such a lovely evening. We were greeted at the door by a very nice waitress who said we could sit wherever we wanted. We choose a table by the window so we could appreciate the castle...

Had a wonderful lunch experience at Gatehouse today. Very tasty food (the Gatehouse brunch is yummy!) We were told there would be a wait when we arrived but it felt like no time at all. Service from all staff was faultless - welcoming, friendly and...

We stopped for lunch after a visit to the castle. Wonderful service and food, especially the chips which are homemade and delicious.

Terrible experience. Over an hour for the food to arrive with no prior warning of a delay. Half the party got their food 20 min before the other half. Waiting for an hour with three hungry children is highly frustrating and no apology or explanation...

Took over an hour to deliver food. No warning it would be long. In fact after sitting there for 35 minutes they left s note on our table asking us to leave after an hour. Well, the food hadn't even arrived after an hour. The...

Food.......wow fantastic Staff........super friendly View of caerphilly Castle great highly recommended 5☆ well done guys

Very clean and pleasant place with views over the fabulous Caerphilly Castle. We had a late afternoon visit after seeing the place very busy at lunchtime. Service excellent from a very friendly group of staff. We ordered two teas and two ice-creams. One of which...

Lovely food homemade chips beef pie was amazing and husband had the brunch if here again would not hesitate to eat here

Stopped for a simple lunch after seeing the castle. Seemed clean and tidy with efficient staff. Food basic, but perfectly acceptable.

Brilliant prices and the nicest vegan burger i’ve ever had! My partner had the chicken and he loved it, will definitely be going back. The server was a lovely blonde haired lady and she was so kind!

Visited this restaurant for the first time today since it’s changed ownership from Glanmors. Firstly we were so pleased to see they have retained the staff as they are an absolute asset and a pleasure to see. Unfortunately that is where the similarities end, we...

It took 35 minutes to serve the soup of the day and a burger. The soup wasn't what I was told, but didn't really mind. However, unfortunately it was tasteless, even Tesco's soups are better. I didn't get a knife to spread the butter over...

A lovely breakfast with attentive, efficient service and very generous portions. The full English breakfast defeated me but I wasn't complaining as it was all I would have wished for. They are trying hard to provide a nice service for customers and I appreciated that.

I went here today with my sister after visiting the castle. We ordered two breakfasts, one of them vegan. I must say that it was one of the best vegan breakfast I have ever had. My sister also enjoyed hers. It was very tasty and...

Amazing experience, perfect for a catch up with friends! Stunning view of the castle with lovely, attentive and friendly staff. Only downfall was that there was a bit of a delay in the food being brought out as it was lunch rush hour, but when...

Terrible service, miserable staff, not made welcome at all, £4.50 for a piece of cake, would never go again, overpriced and overrated.

Visited the place and had a decent meal with my husband. The service was brilliant, there was nothing I would have wanted more or less. The drinks and food came in time. The food was well cooked to our taste. The waitresses asked if we...

My wife and I visited here for a quick lunch after being at the castle. We were shown to an outside table and given a menu, and about 5 minutes later we ordered cake and drinks. Unfortunately this is where it all went downhill, as...

Visited twice in a two week period for a sit down, once with friends and another time with my mum who used to love visiting old Glanmors. On the visit with friends we all ordered the meat of the day baguette which was ham. The...

This new eatery has a long way to go. Meals very overpriced and service poor. For £13 you have a small squared belly pork, small carrot and three small blobs of mashed potatoes. My dining companion was served a small square of fish and six...

Waited ages for a table no one even asked if we were OK,?, we felt invisible. We finally got seated, and was given a menu ,ordered coffee ,tea cake and toasties .we were served the food , then we had to ask where our drinks...

I was thoroughly impressed with my evening at The Gatehouse. From the outset the staff were incredibly friendly and welcoming; it was clear that they would be very accomodating and nothing would be too much trouble. Four of us ate and the food was delicious....

First visit to new management Glanmores. Excellent efficient service this morning. Chose to sit outside. Eggs Benedict & coffee. Highly recommend.

stopped for tea and cake mid morning. Service was good although there was one lady serving people who neither wore a mask or visor (had a sunflower lanyard so for some reason can't wear mask) You would think that if you couldn't wear a mask,...

Great restaurant, being waiting to go since it opened, but due to the ‘c’ word only managed to go today. Glorious view of castle sat outside in sunshine. Staff are helpful, friendly and can’t do enough for you. Food was delicious, nice to see a...

Came here on bank hol Sunday for breakfast. We were given a menu, seated and left. No one came over to take an order or even a drinks one in the 20 mins we patiently waited. I wouldn’t mind but there were only 4 tables...

Excellent and friendly service. Had coffee and a teacake which was really lovely and good value and overlooking the castle was great. Sat outside in the rain but didnt get wet as under cover. Well recommended

Needs refinement. We popped in here for lunch today, although the meal was very nice, the waitress didn't know the menu and the cutlery was mismatched, the plates were old and had grey scratches across them - this place doesn't portray itself as a transport...

Fantastic breakfasts - the Gatehouse breakfast spot on The crushed Avocado was amazing - only improvement? perhaps a drizzle of balsmatic vinegar The service was reasonably prompt - saying that very friendly and professional A good visit for breakfast or a coffee - great view...

Service - Wonderful. Order was taken quickly and food served in under 10 minutes. Staff look great, smart all in black and were very friendly, with an attentive owner happy to hear feedback. Food - A very high standard. I went for the Gatehouse Brunch...