New Leaf Restaurant in Ealing

After being open 30 years - and having visited it numerous times, New Leaf has now closed. It's a real shame as it was a great restaurant with delicious dumplings (and real value for money).

Muy sorprendido de ver tantas críticas negativas aquí! Como un cliente regular aquí, creo que la comida es bastante agradable y comer lo que se paga. leer los comentarios creo que la fuente de todas estas críticas negativas son del mal servicio y tengo que admitir que los camareros no son las mejores, y aparentemente Moody a veces pero no me importa porque la comida que sale es la pena! La gran auténtica comida china de degustación y recomiendo los rollitos de primavera y albóndigas fritos que son impresionantes y el arroz al huevo frito o los fideos de cangrejo. La verdad es que la comida para llevar es más tiempo del esperado dejando a veces la calidad de la comida de flaquear por ejemplo convirtiendo en frío sin embargo es resuelto microwaving. de la comida japonesa aunque no está mal ya que hay una tienda de japonés llamado Okawari unas cuantas puertas más abajo en la misma calle, que es mucho mejor y más barato. Gran restaurante y comida pero mal servicio.

Without the worst food I have ever ordered. We binned more than 80%.

Without the worst food I have ever ordered. We binned more than 80%.

The worst we have ever dealt with - not worth it - don't waste your time. Food - so so, service non existent, delivery - the worst!

The worst we have ever dealt with - not worth it - don't waste your time. Food - so so, service non existent, delivery - the worst!

Primero comimos en New Leaf a mediados de los años 70. Fue genial y alabado por la tarde y regresar durante los últimos años, y siempre estaba encantado con la comida y el servicio.

We usually order by phone but easier to use just eat Good Chinese reasonably priced

We usually order by phone but easier to use just eat Good Chinese reasonably priced

Awful. Only half deliver ordered within 1 hour 30 mins. 2 hours still waiting for rest. No help from restaurant. Didn't seem to care or unable to confirm when the missing food would arrive. Advice - do not order takeaway on a Friday.

Awful. Only half deliver ordered within 1 hour 30 mins. 2 hours still waiting for rest. No help from restaurant. Didn't seem to care or unable to confirm when the missing food would arrive. Advice - do not order takeaway on a Friday.

He pasado este lugar muchas veces y hoy me decidí a entrar para el almuerzo. Yo realmente me hubiera gustado que no! Desagradable grosero servicio - especialmente cuando le dije que no quieres sentarte en la ventana - y era gruñó en. La comida llegó y fue muy decepcionante - muy sosa y dada la increíblemente corto tiempo que tardamos en llegar yo creo que todo es pre-preparadas, probablemente congelado recalentada. Las costillas parecía que alguien ya habíamos comido la carne de ellos bone - prácticamente justo. Este es sin duda un almuerzo y barato, y supongo que se obtiene lo que se paga. Estoy bastante molesto que me tirado lo que podría haber sido un buen almuerzo en este lugar horrible. No es como si no hay competencia en Ealing - hay docenas de restaurantes que ofrecen ofertas de almuerzo - y si estos chicos no cambiar lo que será de negocios.

Hemos cenado sus muchas veces en el pasado, y decidió, después de dos años, para cenar aquí de nuevo. ¡Qué gran error! Sólo nos podíamos suponer que tenía o cambiado de propietarios o ahora está siendo dirigido por otros miembros de la familia que claramente estaría en otro sitio. El servicio era lento y slapdash, entrantes (ensalada de pato crujiente corteza) mediocre, toda la comida bien por debajo de lo normal y no especialmente caliente. Mi esposo plato principal de cangrejo servían como si hubiera sido simplemente colocaron en el plato, no/bowl de plato de acompañamiento para el desperdicio, no Papá Noeles, no bowl de dedo, etc. Cuando finalmente atrayendo la atención de la camarera (que, teniendo en cuenta que sólo había una otra mesa de tres comensales en el restaurante en el momento, no debería haber planteado una tarea) ella renuencia traído algunos Papá Noeles y vierten sobre la mesa. Mi plato, pollo con jengibre y Spring onion, era sosa y sabía como si hubiera sido hecho hace bastante tiempo. Durante toda la comida la camarera nunca sonrió una vez, era torpe y parecía totalmente desinteresados en su trabajo y los clientes. Al terminar nuestros platos principales la camarera tuvo mucha prisa despejaban la mesa y volvimos segundos después con la cuenta, pero que no habíamos pedido. No tuve oportunidad de pedir postres, café, té, etc. No/toallitas calientes de toallas. Sólo quería que claramente a preparar las cosas para la noche. Señalaría que nos son respetable pareja de mediana edad que estaban bien vestidos, educado y no bajo la influencia del alcohol, así que sin duda les dio ninguna razón de su mala educación y servicio mediocre. Nunca volveré aquí de nuevo y se están haciendo todo lo posible para asegurar que sus amigos, conocidos y nadie evita el lugar también. Este restaurante ha empeorado y necesidades para tener en cuenta las muchas críticas negativas es ahora conseguir o enfrentan la posibilidad de cierre.

Nam bardzo smakowalo. Zjedliśmy kurczaka na słodko i był przepyszny. Wróciliśmy tam po tygodniu i było tak samo dobre. Obsługa bardzo miła i sprawna. Polecam na 100%

Servicio exageradamente rudo y poco profesional. pésimas bienvenido desde el único miembro del personal, llegamos a ver. Absolutamente chocante. Debido a mi trabajo, yo viajo mucho y nunca había visto algo semejante. Unkindness grosería y como nunca antes. Primera vez nos metimos en un llevar y nos será nunca volver. Era sábado por la noche a las 21:00 p.m. y el lugar estaba vacío. Estábamos inoportunos por una señora china que fue grosero, desagradable y muy maleducado desde el principio. Mi único pesar es que no dejamos ... demasiada hambre, supongo. Comida mediocre y absolutamente nada especial. Evitar y estancia tan cerca como se puede desde este lugar!

Empecemos con la buena, no mucho, pero debe ser mencionado)

Me recomendó este restaurante chino a través de un amigo que viene regularmente aquí, cuando él está en viaje de negocios.

We ventured to the New leaf as part of a recommendation from someone who had been to it previously and had a pleasurable experience, we should have known that when looking in the window to see the place was empty that it was not the same place as had been recommended ... however we decided to give it a try .... we walked in and asked for a table for 2 .... despite the place being empty we were gruffly shoved into the corner near the window ( to attract others to come in no doubt) having looked at the menu for at least 5 mins, without any offer of drinks , the plates were thrown on the table and we were rudely asked if we were ready to order , my friend clearly stated that he would have the chicken soup, to which the plate throwing female grunted something and pointed at the soup choices on the menu ... at this point we left ... without any one asking us why , i would avoid this place at all costs as its either changed hands since the person who recommended it to us was last there , or they have taken on a staff member who clearly does not like people

Just didn't like the taste- sorry!

Just didn't like the taste- sorry!

I popped in on Sat evening with a friend, it looked quiet and nice and because it was already late and we were hungry, we decided to give it a chance. Honestly, we should have gone somewhere else. The first waitress was kind but not really confident and helpful with the food. The food itself wasn't impressive, not bad but totally not worthy the price. The top was when I asked for the so called lettuce rolls and I ve been served a bowl with the veggies (mainly garlic, in all fairness) and a separate plate with some lettuce leaves. Kind of "do it yourself" rolls- quite...unexpected! On the same note, the big big NO is about the service: after the first waitress, another one came and she was rude and very unfriendly, almost throwing the dishes on the table, not a single smile . I appreciate it was late and maybe they were longing to go home but this is not a good reason to treat customers this way. You could easily tell she wanted us to leave. She brought the bill with the service already included, and there was no option to exclude that. We would have spared the money, considering the extremely poor level of service and the bill being fairly pricey for such a simple meal.

Food took a long time to arrive, I had to help the delivery driver check through the bags she had to find my order. Soon after she left, realised a bag was missing so called the restaurant. Driver came back, dropped off one bag, which was still missing some items. Driver said they're deftinitely not in the car, called the restaurant and was told it's too late to send replacement so they'll remember it for next time. Yeah...next time.....

Food took a long time to arrive, I had to help the delivery driver check through the bags she had to find my order. Soon after she left, realised a bag was missing so called the restaurant. Driver came back, dropped off one bag, which was still missing some items. Driver said they're deftinitely not in the car, called the restaurant and was told it's too late to send replacement so they'll remember it for next time. Yeah...next time.....

Despite some poor recent reviews we found the food and the service to be excellent. The big challenge at New Leaf would seem to be the staffing levels. When went there were only a few tables booked-so the food came out quickly and the staff had time to chat. If the restaurant had been busy I suspect it might have been a different story. So my top tips for New Leaf:1) Go at lunch time or on a weekday evening to enjoy the best service2) Avoid Friday and Saturday nights-unless you are willing to wait for your food3) This is a place for couples and small adult parties. It is not a suitable venue for young children as the options are very limited4) Encourage New Leaf to hire more staff!5) Don't go near the Japanese food. Its the Chinese food that makes this place special-attempting a Japanese set of dishes is ambitious but doesn't work.

Very poor customer service . Despite of available table and waiting for 10 mins , I have not been offered a table . When raised my concern with manager , she said we are very busy . Still not offered a table to sit . Finally I made my mind to come out from the resturant . Will never go again .

Been frequenting this establishment since moving to Ealing from Finsbury Park.Used to enjoy their Chinese cuisine.For some unknown reason they went Japanese ?!Why ? Why serve fake Japanese food when you were doing a great job serving delicious authentic Chinese food ?I'm afraid you've lost a regular customer here.

Me and a couple of my friends went to new leaf in ealing for a meal. We have always gone there and enjoyed the food and service, however this time was the last time I was going there.One of my friends has a 6 year old child, whilst looking at the menus the waitress came over to us and asked us what we wated to order. I said we would like two buffets please but we are picking something else out for the 6 year old. The waitress then proceeded to say you can not share the buffet food, so I said yes we know I told you we were choosing something else. She then said again you can't share the buffet food, if you do I will charge you. Firstly, there is a way to talk, secondly they are charging £12.50 for a child's buffet in which he would of only eaten a small plate. She walked off and from then on was even more rude, and her face said it all. We called her over to order and said can we have two buffets and one chicken soup and prawn toast, she again said you can not share the buffet...erm yes we already know hence why we ordered two things seperately. She took the order and walked off. Me and my friends were not happy and didn't feel comfortable dining in this hostile environment so decided we should just leave. I went up to the waitress and said can we cancel the order please and all she said was ok. No one stopped us, no manger was there to apologize or ask why. This place had 3 people eating in there, they definitely won't make any money when their staff are so rude.

Myself and my family popped in on a Sunday evening as found the menu appealing, being indecisive we went for a cooked to order style buffet menu, the recommendation was to order 2 starters,1 main & rice or noodles each which we did.I had soup, which was very bland but ok, afterwards all 4 of us had ordered duck, this was very good and well presented, with a generous portion of duck but nowhere near enough pancakes, sauce or vegetables to go with it, we asked for some more sauce which wasn't a problem, but when asked for more pancakes were told that there would be an extra charge...? Whilst this isn't a problem, it doesn't make any sense for a 'eat as much as you like' menu. I also would have expected them to scrimp on the duck, not the pancakes!Main course again was good, nothing outstanding but nothing wrong with it, our first waitress had been lovely & very helpful, but a 2nd one joined her during the main course who didn't exactly project happiness!After our mains were cleared we were just left, not asked if we wanted anything else, brought towels etc. The 2 waitresses were sat opposite eating their own dinner and there didn't appear to be any other staff around, I tried catching the 2nd waitress's eye several times but was blatantly ignored. When my husband came back from the bathroom, he had to try just once.10% service charge had been added to the bill, this is NOT a practice that I agree with at all, I will decide if I want to reward good service and how much for, usually leaving more than 10%. I asked for the 10% to be removed so that I could make my own decision but was made to feel incredibly uncomfortable by the 2nd waitress who kept questioning me "why?" "was there a problem", only finally being satisfied when my husband interjected to say that it's not compulsory and we'd make our own decision regarding a service charge - something I'd explained already more than once.I wouldn't return here because of the behaviour of the 2nd waitress, which is a shame because everything else was ok. There was only 1 other table occupied, which didn't lead to the greatest atmosphere, perhaps some background music would be a good idea?

Went for dinner with daughter. Was very disappointed. Noodles were dreadful. Seaweed was a bit stale. Overall gone down hill a lot. I will not be going back in the near future. Shame because it used to be real good.

Ive been going here on and off for over 10 years. The decor is a bit faded, service a bit jaded. The food is still pretty good but the eat as much menu has reduced the attraction to those wanting a quality experience as it tends to attract some diners looking to just stuff their faces in the time allotted. Shame.

The woman doing the delivery for my order was very rude. She snatched the money off me and then accused me of making up the price of my order. After she realised I was being honest with her, she then left to her car without her even offering me the money in change for my order! Truly terrible service.. This experience of awful service has put me off ordering from here again unfortunately.

The woman doing the delivery for my order was very rude. She snatched the money off me and then accused me of making up the price of my order. After she realised I was being honest with her, she then left to her car without her even offering me the money in change for my order! Truly terrible service.. This experience of awful service has put me off ordering from here again unfortunately.

I used to be regular to this place. The food is ok in general, the shorter waiter is very polite and very welcoming.

I have been ordering chinese for over 20 years in london, various places, i stopped for a few years as it can be bland, not here,..... very tasty mouth watering food Brian -- Londonirish - ps not paid to write that all true

I have been ordering chinese for over 20 years in london, various places, i stopped for a few years as it can be bland, not here,..... very tasty mouth watering food Brian -- Londonirish - ps not paid to write that all true

Noodles were awful. I can make better at home. Crispy seaweed was stale. Overall not great. I used to go last year, it's gone downhill since then

I went to this restaurant a few days ago with 3 of my friends and the service was pretty good, not the best but it was quite decent. Better than the service you get in china town. The food was great and decent but it took a while to be ready, but the food made up for the wait :)I don't understand why there are so many negative reviews, i found the place quite decent :)I will definitely be going back there again

I saw that this restaurant was one of the oldest Chinese restaurants in Ealing and I had to check it this place out, so I went there for a date with my girlfriend. We arrived around 8.30pm and had to wait around 10 minutes for a table as it was pretty busy (forgot to make a reservation.. as always!)Anyway, once we got a table, the service was good but the waitress seemed a bit moody? maybe she was just a little stressed out as it was pretty busy, but apart from that the service was decent, considering it was pretty busy... but the food made up for the wait :)The food was good and we both had a wonderful timeWe will definitely be going back there again :)

Avoid like the plaque, A party of three of us went for lunch this afternoon. Read somewhere it was the oldest chinese restaurant in ealing. Thought it was time to try it out.What a disappointment. The dumplings and won ton soups were inedible. so bad I couldn't even swallow the dumplings and barely the won ton, tasted of detergent and the soup tasted like dirty washing up bowl water. I pointed this out to the waitress. The bill came with nothing taken off. I said will you be able to deduct something for the inedible food. She came back to me minus the service charge. I said this was unacceptable. I explained what was wrong with it again. And told her how it tasted. She ended up arguing with me, telling me how every chinese is different and it was me who was wrong and the food is good. then she told me the chef just cooked another one and tried it and it was fine. In the space of about 30 seconds. Eventually got the soups and dumplings off of the bill. Highly disappointed and probably the worst customer service ever in london. well done! Keep up the bad service and hopefully you will close your doors soon.

Visited here after being a few times before last year, we ordered a food from the eat as much as you like which used to be 9.99 and has gone up to 12.50 with nothing extra added. the starter came with an ant crawling In the sweet and sour sauce possibly ants in kitchen !!??!! we then was brought the wrong soups about 20 mins after we had our first starters. We were then brought out meal 45 MINS after we finished out starter by this point I was no longer hungry and only wanted to pay for what we ate the manger then came TRAPPED us in and tried to take pictures of us whilst calling the police. I was more than happy for him to waste police time. Eventually they cornered my friend and forced her to pay. I would never go back there nor would I have even thought about paying not to mention the rude waitress. The restaurant is ALWAYSSS empty for a reason. The food was old, hard and inedible the service was terrible and the value is 0 !

Crispy chili beef not as crispy as it is in the restaurant (which IMO is excellent) Rest very good and generous quantities

Crispy chili beef not as crispy as it is in the restaurant (which IMO is excellent) Rest very good and generous quantities

I do not recommend this place. Food is very average. Prawn crackers were very oily and hard. Sea weed was served with sugar and again- very oily- I couldn't eat it! Duck with pancakes was the best. Some main dishes ok, but nothing to remember. Just average.Waitress seemed to be very unhappy to serve us.I will never come back there!

I just popped in here one day as I was passing by and was in the mood for a quick sushi lunch. The sashimi was fine - the salmon and tuna were very generous portions, although the mackerel wasn't the freshest that I've had. The salmon skin rolls were very small, and rather than being crispy skin it was more crunchy - could have been better.Service was quite quick, however. Fine if you're looking for a quick and relatively inexpensive meal when passing by, but it wouldn't be somewhere I would go back to intentionally.

Food was amazing but the customer service from the delivery driver was abismal. She was very rude.

Food was amazing but the customer service from the delivery driver was abismal. She was very rude.

Have visited this place many times over the years as I am a resident nearby and the food is average. Not horrbile, not amazing just a standard chinese menu with a small dim sum selection.I would only reccomend this place as a last resort if you are in the mood for some chinese food and are not looking to travel anywhere else. There are better places around ealing area such as Maxim's in Northfields if you are looking for a tasty chinese meal. The waiters are uninterested and the restaurant is empty most of the time, and I would go as far as saying I am surprised it has not closed down or had new management as I can't see how they make any money. Not sure about the last review about food being made next door???

The food was very delicious. Great!

The food was very delicious. Great!

good service, amazing oriental food!

The food was appalling. The “gravy” was a dark brown muddy colour with the runny consistency of water. Aside from eating the worst Chinese food I have ever tasted I was overcharged. Upon visiting New Leafs actual official website I say that the prices were dramatically different. If you do order from New Leaf, which I advise against, visits their website and order by phone.

The worst food I ever had!! DO NOT GO THERE and waste your money!!My husband and I went on Sunday evening to this restaurant. I had tempura eel rolls. All I can taste is fat and it was dripping from fat. My husband had noodles with prawns. It was absolutely not edible!!! It was soaking in bad oil, absolutely tasteless with no seasoning or sauce or taste, prawns were like rubber, very very chewy. He could not eat it and sent it back. Manager even did not apologise or said anything. When in the end I said that they genially need to rethink what food they serve there as it is hardly edible he just did not care a slightest bit about it (very tall oriental chap)They even do not cook food themselves. It comes from the next door restaurant and they heat it there.My husband was vomiting all evening after visiting this place.Please DO NOT WASTE YOUR MONEY. Choose something else instead.

Despite four phone calls to Just-Eat's premium rate number, the first part of our food order took over an hour to arrive and even then some of the order was missing and had extra items we hadn't ordered at all (with a chicken dish sent instead of a veggie one, leaving a starving vegetarian to wait a further 40 minutes for the rest of our order to arrive). The meagre compensation offered by the restaurant was as inappropriate for the amount of inconvenience caused as it was just utterly insulting, as the discount could have been matched by one of the other Chinese Restaurants running specials which we didn't use because we wanted to support our local. The delivery driver was curt, rude and defensive and tried to charge us on arrival for food which had already been paid for via Just Eat. If at any point we had been contacted about the late running of the service, which we were lied to about every time we called in - being told deceitfully that our food would be with us in 15 minutes every time we chased it, we would have just cancelled the order with Nu Leaf and ordered from somewhere quicker so that we could have had dinner before 22:30 in the evening (when we placed our order at 19:40ish). Shocking service failures on every level and a very rude and cavalier attitude towards rectifying their mistakes. One star awarded only because you can't leave a review a Just-Eat without awarding at least one. Nu Leaf deserves no stars ever! Avoid.

food was around 25-40 mins late. the takeaway called me 20mins after to ordering to confirm my order. about 40 mins after that i had a rude lady shouting at me where are you? you better be at reception now? i replied i am as you're supposed to be here 15mins ago. she then went oh?! n hung up as she wasn't even there already. When the delivery lady she shouted at us to never order later than 10.30pm again (the website states it closes at 11.30pm), because she isn't getting paid for this delivery. I didn't know being a paying customer, or should i say, just someone that fancied a takeaway, that this is my fault her employers aren't paying her to deliver my food. Also, being a delivery service, the deliverer should at least have a small float to give change as we stated online that we would pay in cash, of course the lady didn't have and we wasn't going to let a rude lady keep our £3 change. After all this unnecessary and unwanted hassle, we found out our food was cold, with bad flavours attempted to be hidden with msg. To put it short and bluntly, never gonna order from here again, wouldn't recommend it and would advise everyone else not to, unless you want to wait hungry for a long time then someone to have a go at you, take your money and give you cold food. Not what i usually have in mind when ordering a takeaway. ill cook from now on, thanks!

Perfect if you like watery, tasteless chewey food. Tasted like someone with no Asian culinary skills using poor ingredients had prepared our food. Not quite sure why this place has had good reviews.

Estimated delivery time was 1hr20 minutes which seemed a bit much and then it turned up stone cold after 1h45! Not very impressed with that. Judging from the fact the delivery man was wearing a suit, I get the feeling they haven't worked out their delivery service yet. Food was ok but not brilliant (unless you want to argue that my microwaving reduced the taste). Not in a hurry to repeat.

Excellent food except for the chicken and mushroom soup which was just a broth with a few mushroom slices and a tiny bit of chicken bits

Excellent, so pleased New Leaf now available on Just Eat. The quality you expect from a restaurant in a very swift delivery service.

I expected it to be busy on a friday night but the estimated delivery time seemed a bit longer than i would have expected. The food arrived 10 minutes later than the estimated delivery time and sadly the really nice food was cold, we have eaten at this restaurant lots of times before (infact only a week before) and the food is always really nice i was really disapointed with the delivery service and will probably not use them again for takeaway.

Went on a Saturday, with tastecard! And was very impressed. Ordered the crab for 12.50 not expecting too much and my girlfriend had the prawns. Hot and sour soup starter was quite good, great texture and when we finished the waiter asked if we were ready for main courses! Crab was huge and took me 50mins to finish. Flesh was rich and succulent and the waiter replaced shell plate and finger bowl midway without feeling as though he was hovering. Desserts and drinks were limited and inside is a bit old fashioned but better value/service than can be found in Chinatown.

We had the £16 set menu each. Service was fine, and food came quite quickly. But the quality!! The prawn crackers were stale. Crispy duck with pancakes was fine, but all the main courses showed that the cheapest possible ingredients had been used:The prawns - extremely few in number and bulked out by sitting on a large plate of unappetising fried onions.Sweet and sour pork - basically just pieces of gristle and fat deep fried.Bean sprouts - if any dish should be fresh it should be this, instead they were stale and fermenting on the plate.Chicken - almonds had been substituted for cashew nuts (in fairness, it was described was with almonds), and "meat" was again very poor quality.

Visited here on a wednesday night at 8pm, we were there for about an hour and the only people in there! So there was no atmosphere at all, but the food made up for this. We had the mixed starter and duck, which were both great. And the house wine was pretty nice too. Only downside was the two waiters who stood over us almost the whole meal.. Maybe they could stay away a bit more? That aside, the food was very enjoyable and I would visit again.

I have been a regular customer for new leaf and that they just offered a new selection of sushi and sashimi. The sashimi is quite nice and fresh and the teriyaki chicken is fantastic! The service is good and i would highly recommend you try out this restaurant!

As with all mediocre restaurants, the 10% service charge leaves a sour taste. We won't be going back, nor will we order again as a take away. Fail.The waiters stare at you and talk about you to each other. Most uncomfortable.Their menu is now in our recycle bin.

if you want a top quality takeaway and live near W5 in Ealing then I recommend this place to you. It's great as a restaurant as well as a takeaway. the food isn't greasy and served in good portion sizes. The average waiting time for a takeaway was for me about 50 minutes. Would definitely use again. Great value.

Used to be a place for budget eating in Ealing at lunch time and you can have big portion. But they put the price up last year and you need to pay extra for noodle. Two course meal around £5, not bad but it is not as good as before.