Nando's Wigan in Wigan

Ordered this on Deliveroo and my chicken was raw if I could post the videos here I would as the pictures don’t do it justice. Nothing has been delt with we had 3 chicken butterfly’s and it was the same in each one

Lovely atmosphere. We were a family of 7, we appreciated the large open space for kids to move around comfortably.

Great clean restaurant friendly staff

Great place to come for food. I tried the new dishes. Got the new cheesy garlic pitta as a starter and can highly recommend the cheesy chicken burger with the new Fanta orange sauce.

Poor service and bad attitude! On a Wednesday night at 8pm, waited 15 mins for a table. Restaurant had a few Empty tables and wouldn’t say it was overly busy. Taken to our table and told no wraps or garlic bread? How can this be with their already small menu? Poor management. Decided on food and went up to the counter to order. Waited 5 minutes before being acknowledged by anyone. A woman in a pink shirt said ‘someone will get to you when we can’ - what? I then asked why cant you serve me? Short staffed and we are busy! I can always order on the app! Walked back to the table where woman in pink served the woman behind me straight away! I still hadn’t finished ordering off the app. When she finally brought the drinks and glasses, she brought the wrong water so had to go back and get it. All trainees in the kitchen. Waitresses in tears! Shame on you! I will not be returning to this establishment! Maybe customers should be advised on entry of staff shortages and long waits! Shame as the waitresses in black and the food was very good!

First visit here and won't be in a hurry to go back. The staff looked so miserable as if they didn't want to be there. The food was bland and to top it off I found a back hard bit in my wrap told the manager or person in charge that shift and his response was oh is there anything else I can get you? As I explained no thank you I've been put off now and before I could carry and ask for a refund he grabbed the plates and walked off and went off into the back great 👍🏽

Nice lay out for a nandos but the food was bland and the staff all looked miserable. Definitely won't be coming back to this Nandos

Allways eat there before the rigby.🏉🏉🏉🏉

1st time using the app, very easy and very fast

The food was good, didn't WOW me but was satisfactory, it was different.

Visited a few times. Always happy. Consistent service, even when busy.

I ordered a wrap with chips and also the pitta and humous to start The humous was Lovley however when I tried to order the fino pitta for my main it was out of stock?!?! So I got a wrap which came with sauce dried up on the plate along with a white hair….. I have jet black hair and then on top of this mine and my boyfriends chips where cold and so was his chicken Not to mention there was flys flying everywhere at least three on our table at one point Not sure what happened normally adore nandos

Standard nandos, no complaints.

Nice place, staff nice and friendly.

Wigan Nando’s is probably one of the best Nando’s I’ve been through the years. Staff are always friendly, in true Nando’s fashion get asked if the food is alright with a mouthful. Always a speedy service whether it’s eat in or takeaway, very clean and kept tidy. Also having an allergy it’s reassuring that the manager takes the order and the food prepared separately.

Cold sides, no cutlery, no napkins, generally messy and unclean. Not rushing back!

Our experience at Nando’s Wigan was absolutely delightful. The food was hot, fresh and quickly served by Emily. She was so polite and made our experience worth while.

Excellent food, service and friendly staff, this is our go to date night

It is like always: nice and tasty food, but overpriced and portions on the small side

Very tasty Nando's chicken. My daughter love it so much. Thanks for the tasty food.👏

Can't beat a cheeky nandos...... Belter!!

Just back from here with my son. The food was very nice and every staff member we spoke to were lovely. Definitely return. Thanks guys

10 mins messing with ordering app, now waiting further 25 mins no sign of food.

The restaurant was dirty the table not clean, the staff were not helpful 😑. Will not be going again until they clean up there act.

Bad service. Waited ages for food. Did not have all the options available on the menu. Food was cold when I got it, with barely any salt. Go to another one.

We had a great meal and the service was great too :)

We were celebrating our Granddaughter's 10th birthday. The staff made her day, making her feel special and singing Happy Birthday 🎂. Food was great too

Overpriced food. Chicken was ok but mash was totally dried out. Seat were very dirty and tables sticky.

Ten of us popped in after a work event this afternoon and were greeted by a lovely friendly gentleman who showed us to an area that was available. Service was fast speedy and we were asked numerous times if we had everything we needed. Nothing was too much trouble. Thoroughly recommended.

Staff were friendly and helpful. Food delicious!

It was ok, staff were friendly, the service was slow considering it wasn't too busy...

I came here after 12 month of not coming due to a bad experience and I must say there was a massive turn over and I was really impressed. I have recently been diagnosed with celiac disease, which means I have an intolerance to gluten . The staff host Megan and Sophie was very welcoming and helped me with my options . They double checked everything in the allergen book to ensure I was okay with my order . To be honest I just couldn’t have any bread or pasta ,so I was lucky to a lot of options . The food came after 20mins and it was hot and very tasty . We also ordered the chocolate gooey browny with ice cream which was all gluten free . It was a busy afternoon and the kitchen staff was working so hard and all the waitresses was in their feet cleaning and helping all guest with food orders . We had two food check backs , to ask how the food was . After this experience, I will definitely come back because the staff they have here are a good team , the food was good and was a great option for gluten free ,which was fully checked by all staff when I made my order . I would like to give a special thank you to Megan and Sophie for tonight . You were great host

Visited Nandos for lunch with a colleague and my colleague found a beetle in her broccoli. The server asked her for her name so that she could fill out a foreign object form but there was no offer of a refund or discount for the meal. She'd only ate a quarter of it. Poor service

Who doesn't love chicken and fast service

Friendly helpful staff, good but minimal service, but this is the Nandos model, so as expected. Food was tasty and well prepared

I recently visited the Nando’s in Wigan. This is the second review which I have put on about this Nando’s. The first time round wasn’t brilliant. The staff needed to pay more attention to how long the food was underneath. The food was there for almost 35 minutes. having said that 12 months down the line they seem to have got everything under control. The food comes out on time. It’s cooked properly and the orders are complete. Well done guys keep up the good work really big difference.

Came to Nando’s for some tea and it was amazing, kind welcoming staff, quick service and great portions! Would highly recommend

My food came quickly it was hot and tasty, one of the best meals I have had at a Nando's

I so love going to this place the food is so fantastic if I could go every day I would xx

Lovely food and very quick service

Nando’s used to be my favourite, for a quick, good value meal. Value has now gone out of the window, would be cheaper to go to Miller and Carter midweek for a 2 course meal! £15 for butterfly chicken and 2 sides, £15!! Then £3.95 for a soft drink, it really takes the mick. Sides have shrunk, chicken has shrunk, service is minimal… What are we paying for? You order through an app, it’s self service and yet it’s almost £20 for a mediocre meal with no atmosphere. I eat out 2-3 times a week, but Nando’s is now struck off the list!

Not much of a wait time for food or a table. Staff very friendly

I have been critical in the past of here when the service has been poor so it’s only right to be recognised when the service is amazing and that’s exactly what it was today. The food was cooked to perfection and the staff service was amazing!

Very nice environment and atmosphere for their customers and the team was very helpful and professional!!food was delicious and at usual standards for these chair of restaurants!recomend a visit to check this out!

Terrible queuing system - not allowed to leave on half an hour wait unlike the online system at different nandos - everyone just stood in the middle of the restaurant - looks stupid

£64 for the most tasteless, disgusting chicken burger ever. None of us enjoyed the food. It was bland and we all agreed KFC and McDonald's are way way more cheaper and tasty. Dirty cutlery also every knife had whoevers residue over it. A complete rip off. The only good side is the staff are lovely. Do better for the obscene prices.

Im leaving this review because of the way my complaint was dealt with in store by Holly who was the shift manager at the time i arrived. I was pretty frustrated when i came in to the restaurant to order food to take out and to complain about my food i ordered the night before which was delivered with half of the stuff missing. Stuff has been missing before but this time I decided to chase it up. Her humour, the ability to listen, understand and patience defused my frustration within minutes. She is a great example how a manager should be and how things should be dealt with. She offered a good will gesture which was not needed because the problem was solved. She did anyway. Holly it is really appreciated and thank you for your help. You deserve the 5 stars.

It's just lovely. All the staff are really friendly and lovely. The food comes quickly, is delicious and hot. It's a cool atmosphere, clean and I can't go on enough about how nice and friendly the staff are. Fab. Thank you.

I was out shopping 🛍 in Wigan,so I decided to pop into Nando's Wigan. It's the very first time I've ever been to a Nando. Upon arrival, the staff were very welcoming and directed us to a nice table. The service from the staff was excellent there are all very polite and friendly young ladies. Regarding the food, it was better than I expected, although I thought my chicken burger 🍔 was a little small for the cost of £9.75 it was tasty, though. Overall the food and service were very good and a nice relaxed atmosphere within the restaurant. I'd definitely recommend this Nando 👌🏿 pop in if you fancy some chicken 🐔.

One of the managers was so rude towards us, kept cutting us in as we was trying to explain why are food was taking so long, she kept contradicting herself saying the order hadn’t come through and then saying it was because we had starters she then left our table and soon came back said to tell us we had only been waiting half an hour with a bad attitude. We normally come every week for lunch and she’s never been working it’s always the lovely sam, we will not be returning if the rudeness carry’s on from her.

Service is non-existent now as expect to order via app. Food is hot and services quickly

We went after a trampolining comp at Robin Park leisure centre. We timed it badly as Wigan football team had just finished playing and the queue was big. The staff took names and gave wait times, and we were seated whilst we waited. The staff were really friendly despite being very busy, and we were seated much faster thay the wait time we were given. Good food and good service.

Staff were rude and ignorant, food came out freezing and undercooked.

This franchise is one of the biggest and most modern Nandos in the area. I've visited the venue on several occasions and it is always consistent and as expected. . Nandos is always a really reliable option when you want a good value for money place to eat. The Wigan franchise is definitely one of the best. . Plenty of free car parking on site and close to all the other shops / eateries on the robin park complex.

Really like this place it's a new premises and well kept, food is great and staff are friendly.

Food is bland. Staff is clueless. There is no structure on running the place. They just get by as the day goes so they can get home

Had a cracking meal here with my grandchildren we really enjoyed it

Visited plenty of times. Lovely staff and food is great. Any problems, and they always sort it straight away.

We must have arrived at a busy moment as we were left standing around at the entrance door without knowing whether we needed to wait or just find our own table. Service was slow but waitress was very pleasant. Food was slow but very tasty and well cooked, nicely presented

I believe in second chances and I was hungry. This visit was totally different. The food was really nice and well proportioned. Me and my wife both had Sunset burgers which I have to say we're really tasty.

I’m in the Nando’s right now and i ordered like one hour before and im still waiting for the food you guys are horrible besides waiter come here right now and saying that they are out of the chicken WHERE HAVE YOU BEEN ONE HOUR BEFORE

Regular customer here and the food never disappoints. Definitely one of the best branches about. Very quick service and friendly staff.

Elisha is the loveliest staff member, she’s always so welcoming and happy. She really makes a difference to the place

Rename the 'chicken butterfly' to 'sparrow butterfly' and you'll get an idea of how relentless the shrinkflation has been here. for the ~£15 you pay for a peri-peri sparrow breast here + 2 ever decreasing sides, you can get I'd say 4 - 5x the amount at Tribez Grill with their Madagascar whole chicken (same price). Last time for us.

Great warm welcome, lovely food as haven't been for years and had the salad bowl with halloumi. Yummy! Clean toilets, great service but please, stick a note on the door that doesn't open outside saying "use other door"!

Not been to Nandos for 20 years. Don't know why. I thought the food was tasty, really easy concept and good value. I will be back.

Ordered food and was waiting a hour for it when I asked where it was they said it was next out then 20 minutes after the food finally arrived and when it did the order was wrong. Will definitely not be going back

The chicken is good and great customer service

Hot livers x2 Spicy rice x2 Macho peas x2 All good Great service - especially Elisha! Spontaneous initiative to help the customer.

Food is always great but tonight service was a little slow, which we really didn’t mind but Alesha was absolutely amazing making it up to us. She is an absolute credit to the restaurant 😊

This was only my second visit to a Nando's. It wasn't too busy, although a few tables were waiting to be cleared. We both had lemon and herb - burger, chips and coleslaw and wings, chips and salad. The food was good, but nothing fantastic and there wasn't a huge amount of meat on the wings. We both thought we might try something a bit spicier next time, and I'd probably choose a different chicken item. Did appreciate the bottomless soft drinks.

Visited before a Wigan Warriors game. Staff welcoming and helpful and service was quick. Great food as always with Nando's.

We went here for evening meal it was the most disgusting food. Chicken was dry, loaded fries cold and no cheese on them, corn had gone bad and coleslaw was the cheapest every tasted. The meal wasn’t fit for consumption. Service was good but the atmosphere was drab.

Food was cold and only had 1 chicken not two boyfend was cold and had black chips

Visited Nandos after shopping on the retail park only to be hit with a £100 parking charge for overstaying on the car park. Won't be visiting again.

Went for a lunch date with my wife. The music was so loud we couldn't hear each other. The service was lovely but didn't enjoy the food. Really didn't like the 1/2 chicken and some of the side dishes were so hard couldn't even eat them. We did explain to the server that these where too hard to eat and they did apologize but no substitute was offered considering they wasn't even touched because we couldn't bite into them. Left very hungry. Definitely the last time for us.

My food had not arrived by the time everyone else had already eaten and was ready to go home

Poor service the food was cold , left under heating lamp 20 mins customer service was shocking . Good the order wrong three times

Great service and fresh food. We enjoyed it .

I had a problem with ordering food online, so I called the restaurant seeking for help. I have describe my issue as page was not booting up. Restaurant staff member who pick up the call said that everything on their site is working correctly and then hang up. I understand that they are busy, but I did not even have a chance to ask is there is any other way I could order from them, or what's the waiting time if we will walk in and order takeaway. We are ordering from Wigan Nandos for years now, food is great, but today staff attitude left a dent in the way me and my friends see this restaurant. This happened at 11:33 today.

very helpful staff (eve) letting us know there wasn’t any chicken on the bone. Went for the chicken thighs with peri tamer and they were quality. Best ever this Nando’s.

Amazing food, fast service and very polite staff. The new loaded fries where amazing!

Good food enjoyed very much. Wasn’t any chicken on the bone but went boneless. Great service by eve

Massive fan of nandos, however, first time at this branch and took an hour for food to arrive, and after 40 minutes after ordering on the app, I had to ask for our drinks. When the food arrived, peas were cold, but mash was solid around the edges. Love nandos food but the service wasn't great on this occasion

Lovely dining experience, the lovely ladies and staff were so welcoming and gave excellent service.

Friendly staff, quick and tasty food

No bad things to say but wasn't amazing chicken was very dry

Food is good. Veg and non veg are tasty. Service is fine. Cost factor is reasonable. Keep it up. Wish you all good luck.

It was good Very disappointed you couldn't get a hot drink there luckily there's a Costa coffee less than 20 metres away so you can get one before during or after your meal which I did Staff were lovely

been here a couple of times can't fault it

The food was delicious and service excellent as always.

Nice, but feels more like a Starbucs experience rather than a meal out. Food was nice and staff were friendly and helpful.

First time here, food good, quick service n staff very friendly.

Ordered from deliveroo a few weeks ago half the items missing called deliveroo and they said the restaurant didn't exist. Called nandos who said they will send us a voucher which iv continually called about for 2 weeks still don't have the voucher. Payed for food that we never received terrible customer service probably wouldn't order again out of principle. Huge business who can't even refund customers when not receiving items

My last review of this place was five stars, not any longer. My stepson and his girlfriend went in for a meal after the theatre and there was only one other customer seated in the entire place, yet they had been waiting for over 40 minutes for their meal. My wife and I happened to be nearby so we stopped in to see how their night out was doing. They still haven't been served, two employees stated as we entered "great, we have more customers" the place was empty by then. I asked the waitress why they hadn't received their food, and her reply was "how am I supposed to know?" I asked to speak with the manager and he stated "we only have one oven working" translation, they cleaned one and didn't want to use it again. He stated "We have a bunch of delivery orders" He refused to provide us a copy of the receipt. The kids meal came in overcooked, served with attitude. The food is normally amazing, but when you have to put up with subpar service due to being run by literal kids and a store manager not much older.... Needless to say, we'll stick to proper restaurants from now on, not fast food casual dining. If you're in the Wigan area, don't pick this place, you'll be disappointed as well.

Absolutely spot on cannot fault this site!! Returned on the 12th of April 2023 to try the VUSA hot sauce as its a limited time option ot was brilliant. It's really really spicy. I definitely recommend trying it before it's gone

Friendly staff. Kids love going.

First time at a Nandos waiting for a table and the table we got was dirty staff didn't know anything about the food they serve and when we got our food mine had something we asked not to have on as it's dangerous for me it was resolved but by the time my burger did turn up again my partner had finished eatting also music is to loud shame really because when I did get my burger it was good once the skin was taken off and the fat , I will give it another chance for my son's birthday 03/04/2023 shocking my son and his girlfriend went waited forever for food the young staff are rude calling customers once they leave and complained when new customers came in , the food the ordered they disynt get because it was dropped they were given half a chicken that was so dry two of the staff front of house wouldnt stop looking over the manager was helpful they really need to train staff better on customer care and to stay off there phone when working

Not been for over 10 years thought id give it a re try. Great staff and service! Faultless! Food, slightly better than your average takeaway. Reamains overrated

Service was slow and rude. Our food was under the heat lamps for 15 minutes. When we asked if it was ours and could we have it we was told they are understaffed. When it finally came over had to send it back as part where cold. When asked for mayo, it was dumped on the table with attitude. Very poor £85 for 4 meals that had dried out and sent us away never to return. Did see 2 of the staff out the back when we left chatting, no wonder they are over run. Was not even that busy, probably due to not many return visits.