Nando's - Westfield London in Hammersmith and Fulham

We waited in line for about 6-7 people, but it was definitely worth it. I ordered 4 pieces of chicken breast from the menu. I wanted potatoes and corn as side dishes. It was delicious, very well cooked. The spice of the chicken was quite appropriate. I experienced it for the first time and I definitely recommend it.

Love Nando’s but the size of their chicken thighs get smaller each time I visit. Went there two days ago and I’m still waiting for my drink now!

Visited Nando’s and was welcomed by Toby, who provided excellent service. He was friendly, attentive, and made sure everything was just right.

Simple, easy, and tasty food. Vegan options available. Sweet potato fries are heavenly. I regularly go.

Great service from sayed in Westfield. Really polite and helpful.

Siempre he sido un gran fan de Nandos y francamente soy la única razón por la que alguien en mi familia va. Dicho esto, mi experiencia de hoy me ha hecho reconsiderar volver a pesar de mi amor por la comida. El tiempo de espera para sentarse fue absolutamente ridículo con el personal negándose a comunicar una razón o cuánto tiempo más podíamos esperar. Para cuando estábamos sentados más de la mitad del restaurante estaba vacío, lo que teniendo en cuenta la larguísima fila fuera y la hora (hora del almuerzo principal) parecía absurdo. El personal era lo contrario de entender y seguía diciendo que no podían sentarnos porque de lo contrario esperaríamos la comida negándonos a escuchar que, obviamente, preferiríamos esperar sentados. No entiendo cómo un restaurante con un espacio para sentarse tan grande es “incapaz de seguir el ritmo” cuando la mitad está vacío. Diré que Steve mejoró ligeramente esta experiencia al ser el único miembro del personal que se disculpó activamente e intentó remediar la situación. Gracias Steve por su amabilidad!

Terrible service, massive queue while there are lots of empty seats. The manager here seems to be incompetent. If you have a large restaurant please make sure you have people that can run it properly.

Awful queueing experience. Waiting for up to 30 minutes outside watching empty tables go unused. Noone came out to explain the situation. Maybe they are just extremely understaffed but this is a complete shambles.

Food was fine if not a bit cold, as we ordered a child's meal and was sat waiting whilst they had the food waiting there. Disappointed as normally you can't go wrong with Nandos!

La comida llegó rápido y estaba delicioso. Increíble servicio por un tipo llamado Rafael. Fue más allá. Incluso llenó mi bebida cuando vio que estaba bajo. Gran chico y mi abuela estaba muy impresionado por su servicio y atención al detalle. ¡Volvería otra vez!

Visité Nando's en Londres, y fue fantástico! El pollo Peri - Peri estaba perfectamente cocinado, jugoso y sabroso. 😋 El personal era muy amable, y el ambiente tenía tan buen rollo. 🕺✨ Me encantó cómo se puede personalizar los niveles de especias — suave para mí, extra caliente para mi amigo! 🌶️🔥 Sin duda volveré a visitar. Muy recomendable! 💯

Llegó el sábado por la noche a lo que parecía no un Nando ocupado. Por lo general, la cola afuera gira muy cerca del restaurante con las hamburguesas. Bueno. Fui a ver dentro lo que está sucediendo, ya que no había personal en la puerta, y se me acercó una señora gerente con una camiseta verde, que era muy desagradable. No tenía contrato ocular al comunicarse y estaba más interesada en mirar un papel delante de ella que en el cliente. Ten en cuenta que he estado yendo a este Nando’s desde el primer día que abrió el centro comercial Westfield. Cuando le pregunté, ¿qué está pasando con el personal de la puerta principal, la gerente de verde me dijo: “nuestro personal comienza a las 18: 00 pm (en ese momento era 17 : 50 algo) y hay una persona allí (aunque no había nadie). Luego le pregunté al gerente qué está pasando con estos Nando’s ya que últimamente el servicio no ha sido el más grande, a lo que la señora de camiseta verde me dijo “vete a otro lado, gracias” sin siquiera mirarme. ¡Con actitud y grosería! ¡Hay que hacer algo!

today we went to Nando's in Westfield we kindly asked for a table with a sofa and the person who welcomed us was quite rude on the nameplate it said ka I think that's his name. and from how he behaved with the staff he was one of the management. Fortunately SJ accommodated us as usual if it wasn't for the arrogant managers everything was good as always However the kind kind waiters made everything better thanks SJ you are the best . Sorry but this three star is only for the manger

Waited over 25 mins in the queue to be seated, fair enough it’s Nandos Westfield on a Saturday night however I will not accept being lied to by the manager while waiting to order food in another queue for nearly 20 mins of at least 6 people also waiting when there’s only one cashier serving customers. I asked the manager where are the chasers she said there was 2 serving and there was only one cashier. I showed her there’s only one cashier and she said that if I had a problem to go somewhere else. (Wonderful service) I’ve written an email complaint and have had no response. When clicking on the link it said Case closed. It was a very bad experience and I’ll never eat at Nandos Westfield again !!!!

Muy buen servicio. Mi amiga pidió algo demasiado picante para ella, así que el servidor le dio el mismo plato, pero simple, sin cargo.

Nice restaurant with a good location in the center. The food surprised me positively and I found it really tasty. The burger was incredible! The chicken was good but not exceptional. Great fries! However, the service was very cold and not overly nice and respectful. Too bad. Nice restaurant with a relaxed atmosphere.

Hi, I have ordered today around 14:20-14:30 as a takeaway meal. I had decided to try the cheesy burger with 2 sides and paid £15.95. The services was good as got served quick at the door and directed at the counter to place my order as it was a takeaway. Also, I had waited a reasonable 10 mins for my food and after I got it I went downstairs to eat it and was surprised to find that the food was warm and not hot. You could say it could have went cold if I had travelled until home but ate it after few minutes I had received it. The burger didn’t meet my expectations as was small and barely ate it as was soo cold but had to as I spent money on it. Chips were also warm and ok as I had peri peri on them which made them eatable. As my second side I decided to go for Mac and cheese as I had never tried it before and could say it was the worst Mac and cheese I ever ate. They had these flakes on top which nearly made me vomit and those were also warm and not hot like they should have been. I don’t think I will order from Nandos again if this is the food I get. I’m really disappointed as when I had Nandos before and not from this branch I actually enjoyed my food. In addition, I’m not sure if my experience was worse just because I did decide to eat outside and not in the shop or for what reason this had happened. I’m really disappointed with the quality, wanted to go back and ask for a refund but knew that they would t have processed it as I had ate the food already and also cause they were a bit busy. Thanks

I regularly come to this Nando’s and every time is a great time! The vibe is always good, the food is always immaculate and shout out to Toby-Lee, what a guy! Always a pleasure to be served by him!!

I absolutely love this nandos and the location is amazing. The staff are friendly and the foid comes out on time. The only issue I would say was the good was slightly warm and not hot like I usually like my food. But all in all it's nandos, you can never go wrong with a cheeky nandos and then cinema 🙂

Food was good and host sayed was super friendly which offer us nice place surely we gonna come back

Saayad and the team are wonderful and the food was amazing will come again!

I've always wanted to try a Nando's restaurant as we don't have this chain in France. Service was amazing, the atmosphere also very pleasing. What I didn't realize is that it's actually a family restaurant food chain and not a fast food joint. The food was ok, a bit plain, and way too salty unfortunately But nothing bad to say about that specific restaurant location though, I think it's just the national Nando's recipes the problem.

Place is spacious, food warm and delicious. My favourite sauce is garlic peri-peri sauce mix with extra hot sauce. We order 10 wings + chips. Portion was generous, enough for 2 person. Nando's is never get wrong 💙

My friend and I dined at Nando’s and ordered the Full Platter with drinks. Despite the restaurant being busy, the service was quick and efficient. The food was delicious, and we had a wonderful experience. A big thanks to Sayed for his professionalism and helpfulness! The rest of the staff were also working incredibly hard. Thank you all for your efforts—keep up the great work!

We recently visited Nando's in Westfield London with a large group of 10 people and I must say that the staff were incredibly accommodating. Despite the size of our group, they managed to seat us all together at one table which we really appreciated. The food was delicious, just as you would expect from Nando's and everyone was happy with their meals. There was a slight issue with the food delivery to our table as we had to chase up the staff multiple times. However, it was an extremely busy period so we understood the delay. Despite this the team that served us remained friendly and helpful throughout. The waiting time was not as long as we expected given how packed it was. Overall, the staff were great, the food was great and the experience enjoyable. I will be returning when I am next in Westfield London!

We went there few days ago, As requested, ashmita gave a nice table and guide us how to order. She also came for the check back of our food. We enjoyed the food.... Thanks Ashmita

Amazing customer service and food! Fast too, hands down the best Nando’s in west London!

John the host who help us in the seating was extremely rude and impolite

“Suzanne at Nando’s Westfield was amazing! Friendly, attentive, and made our visit so enjoyable. Great service!”

First time at this restaurant and probably the last, don’t get me wrong I’m a Nando’s fan. But it all started going wrong when I sat down after I ordered the food. The gentleman who served me was the restaurant’s manager, clearly he needs his hearing sorted. This is what I ordered. 2x Halloumi Sticks 1x Cheesy Garlic Pitta 1x Cheesy Chicken Burger (No pickle) 2x Chips as a side with the burger 2x Bottomless drinks What I got 1x Halloumi Sticks 1x Cheesy Garlic Pitta 1x Cheesy Chicken Burger 1x Chips as a side with the burger 2x Bottomless drinks Thankfully I only paid for what I got. Then the food came out, the halloumi sticks were stone cold and really really oily. I took them back and asked the lady to feel how cold there were and she agreed they were. I saw her take them to the cook and all they did was put it back on the grill, I called a manager over explained what happened and I asked for fresh ones, they came but half were still cold and oily. The burger came out with pickle on when asked not to have it on. So would I come back to Nandos in Westfield? No I wouldn’t!! Just clearly shows that even the restaurant manager doesn’t listen to its customers.

Setting poor expectations. @ 8:30pm I made an order for collection @ 9:30. I turned up at 9:31 thinking that it would be good to go. I was told to wait in the seated area. 25mins later nothing. I prompted a member of staff after the 25mins and I was told that they "would check". He did not return. I would not have minded so much if I was told come back in 30mins, so I could get some shopping done or something. In the time I was sat there, I could have literally gone to the Uxbridge road branch (impeccable service) collected my food and returned and perhaps consumedmy meal. 30mins - nothing. 40mins - nothing. 45 mins - nothing. I got up to cancel my order and get a refund. Surely this will be quick - No. Why bother setting the collection time on the site/app if it is meaningless? Or if it really means, "come 45 minutes after the time". I have had good food and service from here before. Collection is to be avoided if you take yourself seriously. This has to be a joke of a service. Do better!

Decent place, nothing much to comment as all the service you get is them giving the food as everything is online. Nothing bad about it.

Nando’s is one of my most-visited places, and it never disappoints. The food is always fresh, flavorful, and served quickly. The peri-peri chicken is perfectly cooked every time, and the sides are just as delicious

The staff is amazing. Food is good and we really enjoyed our visit. Thank you

Rude customer service man on gate was really rude we decide to not eat there, better throw him because u lost all costumers

Food was lovely. Fast service and amazing staff. Thanks Suzanne for your excellent service, we had an amazing time thanks to you

I went to Nando White City London Monday 9th December 2024 at 3.30 pm. Very rude staff, waited forever to be seated they were not even busy as i was not feeling well and I expressed this to the staff. But it fell on deaf ears member staff closed the till and walk off left me.

No good the problem With with the hygiene of the store they got us on a table where there is some real dusty tables on the wall

I had a very disappointing experience at Nando's. The food was far from what I expected. I ordered the classic chicken with peri-peri sauce, but the chicken was dry and overcooked. It lacked flavor, and the sauce didn’t even make up for it. The sides were equally underwhelming — the chips were soggy and tasteless, and the rice was bland, almost like it was reheated. For a restaurant that prides itself on its famous peri-peri chicken, this was a huge letdown. The quality of the food just wasn’t there, and I couldn’t finish my meal.

I want to say thank you to Vini because he give us the best customer service, my family enjoyed a lot. Thank you!!!

Thanks for the great service Priya.

Thanks Vini, A super amazing atmosphere made my whole family feel like we were at home. Once again thanks to Vini.

I went for lunch with my husband today at 1:30 and for a restaurant that prides itself on quick service failed for us. We waited 40 mins for our food to arrive, to which the chips were fine but my chicken was cold! As I was on my lunch break I didn't have a choice to send the food back. The staff didn't even realise the same thing happened to the person sitting next to us (she had arrived and ordered before us), she up and left then her food arrived 5 mins later.

Krystyan was very good at service and I loved the food :) everyonewas very good 5 stars

Steve and the team are wonderful and the food is 10 star! I will come again

i'm quite surprised by how good the service and food was, since I'm not really a nandos person, but it was great, food arrived quickly, was delicious, was clean, got a table super quick, would go to this nandos in particular again

The food was amazing I loved the new Fanta flavor and Toby one of the servants was amazing I had such a fun and great experience because of him. Thanks a lot Toby for the protein

Susanne and her team were fantastic they gave us service that was second to none. They went above and beyond.

Made way for a table of 15 for us and quick delivery good service

Our food was served very quickly and hot and we was helped by the lovely waiter Steve who made it a very nice experience and was very polite

Amazing customer service as usual. I am a regular customer at this Nandos branch. Todays service was spectacular thanks to Steve. He gave amazing customer service, went above to keep checking in on our table and made lovely conversation. We connected about France as I recognised his French accent and he made me and my boyfriend laugh a lot. Thanks Steve for going above and beyond!

lovely environment and the staff make it even better! Rafael in particular we’ve been served by a few times and every time we’ve been greeted with his charisma and enthusiasm! :)

Nando’s is my go to and it never disappoints me . Also a very good customer service by Mr.Steve

Great service, great food, all the staff was super friendly, Steve made sure our meal was great really friendly guy, we had a great meal, 100% recommend this place !

sayed’s service was great. it was a pleasure to meet him

Our server Steve was lovely and welcoming, he showed us to our seats and checked back on us and made sure we were settled down.

I come to this Nando’s regularly as work and train nearby and the staff are always helpful and polite. The food is always fresh and tastes good. The manager, Magda, who often works on Friday evenings when I eat here is very friendly and always takes the time to welcome me :)

Very bad service from managers. It took 3 phone calls to get my promised voucher as the manager forgot

First experience in a restaurant of this type, and I really appreciated the concept! Being able to order and pay directly from your phone and be served at the table is both practical and innovative. The process is smooth and makes the experience even more enjoyable. A great way to modernize the service while maintaining quality!

Great customer service. A worker named Steve was very kind and came to check up on us and after we were finished eating. Overall great environment, great food and amazing customer service

Great food, STEVE, French Steve is amazing, he made my experience great, really good customer service. Merci Steve.

Ordered for collection and was ready on time and hot

Delivers the usual. You know what you're getting.

Staff are lazy and manager is useless. 15 minutes queue for one person on the till although lots of staff. Took nearly 45 mins for the food to arrive and when it did the bread was stale on the burger and the chicken was a kid size. They added another fillet (kid size). Requested another meal as the staff saw I could not cut through the pitta. Nearly an hour and requested a refund and the manager was rude, no accountability and a waste of my time. If you want something quick and tasty do not come here, it has gone down hill. Try the food court. The refund was not from Suzanne as stated but the rude manager. As you can see from the time difference in the recipts an absolute waste of time.

It was my first time coming to Nandos to have my lunch. The chicken pitta sandwich was very nutritious.

Don't get me wrong the food was good, but missing items with mains and deserts, the irritating thing is when you want to get back home and you're desert doesn't arrive because the forgot they took the order, then tell us one of our items is outa order. Mistakes happen yes, but come on!

Thank you very much for the wonderful hospitality at Westfield! Everyone should try this corner seat has been suggested by my host Verise! She has managed to give me Guidance surah out the centre as well as give me direction for my transport. Thank you, my dear and of course I will try the coffee you have suggested too!

This place was excellent me and my friends all went yesterday and the service from Verise was better then other establishments I had gone to, recommending me certain items which I was pleased with after ordering and eating it. I'll definitely come again when I'm in the area.

Amazing food and very kind service from Verise!! Enjoyed very big portions and very low wait times :)

I came in with my daughter to have a nice meal with her. Verise took care of us and made sure we were well looked after. Thank you.

Our waitress, Verise, was so lovely and helpful. The restaurant was busy but she found a secluded table to accommodate my cousin and I, my small baby and the pushchair. Would recommend as mother and baby friendly. Thanks Verise!

Dear Nando’s Team, I hope this message finds you well. I wanted to take a moment to share my recent experience at your restaurant on 7th September 2024. Nando’s has always been one of my favorite places to dine, especially when I go out with my mom, who loves the taste and ambiance just as much as I do. During my visit, I ordered my usual meal but, unfortunately, the chicken was served burnt. I requested a replacement, and the waiter was respectful and promptly agreed to have it replaced. The rest of my meal was good, but after an hour passed, the manager approached me about the replacement. Since I had already finished most of my meal and had lost my appetite by then, I kindly requested a refund instead. Although there was a bit of a delay, the manager returned with a friendly smile, apologized sincerely for the inconvenience, and processed the refund without any hassle. I truly appreciated the professionalism and positive attitude displayed throughout the situation. This experience was a great example of excellent customer service, and I just wanted to express my gratitude for how the staff handled the situation. Despite the initial hiccup, the team turned it around and ensured I left the restaurant with a positive impression. Looking forward to dining at Nando’s again soon!

Excellent food and atmosphere to eat in is relaxing. Many thanks to Verise for the first class customer service!

Unable to comment of the food, but having queued to sit down and then to order we were told they had no vegetarian options which was pretty poor form on their part as this should've been advised to begin with.

Rafael is an absolute credit to this place. He is really attentive with the customers and it's so lovely to have such cheerful and efficient service.

The place was really lovely, we were served by naty, she was very kind and was friendly to us when we were sat and when we asked for a request, she was attentive and even went the extra mile for us and checked frequently on us many times during our time there. She was excellent and very well trained, aswell as the other staff, very friendly and very quick. Also a mention to Alan, a very fast worker and very skilled in his craft who could hold many glasses and plates and was overall very quick with his service and friendly.

Food was 10/10 😍 was out first time and won’t be our last time!!

My son and I were treated very pleasantly by a very nice girl named Julia she was very friendly and smiley making sure our experience at Nando’s westfield was great . This was our first time visiting as we come from Australia we will most definitely come and visit again :)

Hi, I have been to nando’s Westfield the food was excellent and the staff were vary kind.It was quite busy but was ok. I like the food and service. I met one customer service she is very polite and friendly her name is juli I recommend you to visit there

Verise gave a nice welcome and an amazing service highly recommended.

Ordered a sandwich and 35 minutes later the food still didn't arrive, informed the manager she said she will check where that is, nothing waited more and eventually was fed up went to the till asked them to cancel and refund the payment made. People around me that came after all go their food and left, and juts 1 sandwich took forever . Poor service

I loved the service everything was really nice and Verise made sure that everything was perfect and smooth. Will definitely be back. Service 10/10.

Front of house (door) staff is really rude. Quite a bad attitude to let someone who despises people go work as a front of house. She should honestly stay in the back if she doenst want to be nice to people who pay their wages. Customers should be first priority over bad attitude. Won’t come here again. Also not halal.

worst nando’s i’ve ever been to, the staff were unhelpful and rude all except one and we waited 50 minutes for our food to come despite telling multiple members of staff! definitely will NEVER be coming here again! there were also plates of leftover food by other customers that were laying around for over an hour which was absolutely disgusting. when the food did finally arrive it was cold. some staff members were rude and said “you can wait a bit longer for your food” when we had been waiting 50 minutes. one nice staff member offered us free desserts to make up for it. but honestly avoid this nando’s at all cost!

Staff seem disengaged and unhappy. Service is slap dash. Not a great experience. My chicken burger tasted good but was small. Won't be back.

Table wasn’t wiped properly and had slop on it. Starter and main arrived at same time after about 30 mins of waiting. Ordered a second drink but didn’t arrive until over 30 mins later after had finished meal. Seem to be very short staffed.

It’s a Nando’s! Enough said! Actually I will say I found the lady policing the bottomless juice machine a bit irritating.

I visited Nando’s Westfield Shepherd Bush on Monday. I had a lunch with my daughter and my sister, the service was slow and the cups weren’t cleaned properly and they smelled. There wasn’t enough sauces for customers and because the chicken wasn’t cooked properly, I was food poisoned. I ended up taking painkillers because I was in so much pain. I’ll never visit this restaurant again, it’s really disappointing.

Food was of exceptional quality. Grilled white meat with a variety of choices with some vegeterian and heathier options. The service was good as well, with the staff being kind and the food arriving quick and fresh. I liked the atmosphere, too. There was a good view of the mall. Nice tables, chairs and decorations. Tables had a good level of privacy too.

Good food, didn’t like the way of service. Over prices for such a menu and service. Over all it’s good

Our team from MyTrip had a fantastic dinner at Nando's in Westfield. Recommended by a security officer, we headed to the top floor and were greeted warmly by a host named "Syai" or "Shai." Her friendly smile and exceptional service made our visit memorable. We appreciate her dedication to making customers feel welcome. Highly recommend Nando's for great food and excellent hospitality!

Went there yesterday, what a bad service and shocking attitude from the staff. So disappointed, most items on the menu not available, I was surprised they had chicken.

Feedback on Disappointing Experience at Nando’s Dear Nando’s Management, I am writing to express my disappointment with the service my family and I received during our recent visit to your restaurant this evening. We arrived and placed our order at the counter, which included chicken wings , peri peri fries, and garlic bread. We paid for our order but did not receive a receipt. After waiting for half an hour without receiving our food, I approached the counter to inquire about our order. Unfortunately, no one seemed to have any record of it. The manager assured us that our order would be ready in 5 minutes, but we had to wait an additional 15 minutes. When we finally received our food, we were given regular fries instead of the peri peri fries we ordered, and the garlic bread was completely missing. The manager’s lack of concern was quite disappointing. It took another 20 minutes for the garlic bread to be brought to our table. We have visited Nando’s many times before, but this experience was notably unpleasant. It felt as though we were treated differently because we are Indian, which is disheartening. I hope you take this feedback seriously to improve your service and ensure that all customers, regardless of their background, receive the quality experience Nando’s is known for.

Took time before your order arrived. Food is ok, its dry. Used to be good. With all the restaurants and take aways that serves grilled chicken, I expect the quality of the chicken to level up too. Unfortunately its not the case. On a hot summer day, I expect at least a room temperature, but its not because its boiling in here. Please turn on your air conditioning. Please make Nandos chicken better.

I've been really hankering for some Nando's lately, so we decided to treat ourselves to a Nando's lunch today. When we got there, the line was super long. Luckily, the staff were super nice and managed to seat us pretty quickly. We only had to wait 15 minutes. We ordered half a chicken with macho peas and Peri Peri chips, as well as chicken thighs with spicy rice and Peri-Peri chips. Unfortunately, there weren't many chips on each plate (Peri-Peri salt). Plus, they were running low on sauce bottles, so I had to keep going back to the sauce pump. It was kind of annoying having to constantly get up for sauce. Other than that, the customer service was top-notch and everything else was great.

Waited for 20minutes for empty glass for drinks, 45minutes for food to come and tables are not clean at all. This restaurant has serious staff management problem

Murad was very helpful and we had an amazing time! Nando’s is always the place to go

Delicious. The price is reasonable too. The store is clean and comfortable, and there are a lot of tables, so people are constantly coming in and out. The atmosphere is hip and loud, but not unpleasant. It's a good restaurant.

Avoid !!!! Completely disgusted by the customer care in this restaurant… I went into restaurant with my 9 yo son they served my order wrong 3 times on the third time they told me I had to have what they had served even though it wasn’t what I ordered or paid all whilst one member of staff mocked and abused me….. disgusted by this treatment and I will never return to any Nando’s after the way I have just been treated !!! You should be ashamed of your staff

I have been visiting Nando's at least once a week for the past 6 or 7 years. I particularly enjoy the Shepherd's Bush Westfield branch because the staff there are always friendly and helpful. I want to specifically mention two people named Rayan and Zudy who I have seen frequently during my visits. These two guys are very active and sociable people who always check the surroundings and help people without hesitation. Today, I asked them several times to bring sauce and they never seemed unhappy; they just smiled and served me as best as they could. They are truly generous and my family feels the same way. I highly recommend the manager to encourage and support them, as it is difficult to find such dedicated employees nowadays. Please consider promoting these two guys, Rayan and Zudy.