Nando's - Westfield London in Hammersmith and Fulham

Very bad service from managers. It took 3 phone calls to get my promised voucher as the manager forgot

First experience in a restaurant of this type, and I really appreciated the concept! Being able to order and pay directly from your phone and be served at the table is both practical and innovative. The process is smooth and makes the experience even more enjoyable. A great way to modernize the service while maintaining quality!

Great customer service. A worker named Steve was very kind and came to check up on us and after we were finished eating. Overall great environment, great food and amazing customer service

Great food, STEVE, French Steve is amazing, he made my experience great, really good customer service. Merci Steve.

Ordered for collection and was ready on time and hot

Delivers the usual. You know what you're getting.

Staff are lazy and manager is useless. 15 minutes queue for one person on the till although lots of staff. Took nearly 45 mins for the food to arrive and when it did the bread was stale on the burger and the chicken was a kid size. They added another fillet (kid size). Requested another meal as the staff saw I could not cut through the pitta. Nearly an hour and requested a refund and the manager was rude, no accountability and a waste of my time. If you want something quick and tasty do not come here, it has gone down hill. Try the food court. The refund was not from Suzanne as stated but the rude manager. As you can see from the time difference in the recipts an absolute waste of time.

It was my first time coming to Nandos to have my lunch. The chicken pitta sandwich was very nutritious.

Don't get me wrong the food was good, but missing items with mains and deserts, the irritating thing is when you want to get back home and you're desert doesn't arrive because the forgot they took the order, then tell us one of our items is outa order. Mistakes happen yes, but come on!

Thank you very much for the wonderful hospitality at Westfield! Everyone should try this corner seat has been suggested by my host Verise! She has managed to give me Guidance surah out the centre as well as give me direction for my transport. Thank you, my dear and of course I will try the coffee you have suggested too!

This place was excellent me and my friends all went yesterday and the service from Verise was better then other establishments I had gone to, recommending me certain items which I was pleased with after ordering and eating it. I'll definitely come again when I'm in the area.

Amazing food and very kind service from Verise!! Enjoyed very big portions and very low wait times :)

I came in with my daughter to have a nice meal with her. Verise took care of us and made sure we were well looked after. Thank you.

Our waitress, Verise, was so lovely and helpful. The restaurant was busy but she found a secluded table to accommodate my cousin and I, my small baby and the pushchair. Would recommend as mother and baby friendly. Thanks Verise!

Dear Nando’s Team, I hope this message finds you well. I wanted to take a moment to share my recent experience at your restaurant on 7th September 2024. Nando’s has always been one of my favorite places to dine, especially when I go out with my mom, who loves the taste and ambiance just as much as I do. During my visit, I ordered my usual meal but, unfortunately, the chicken was served burnt. I requested a replacement, and the waiter was respectful and promptly agreed to have it replaced. The rest of my meal was good, but after an hour passed, the manager approached me about the replacement. Since I had already finished most of my meal and had lost my appetite by then, I kindly requested a refund instead. Although there was a bit of a delay, the manager returned with a friendly smile, apologized sincerely for the inconvenience, and processed the refund without any hassle. I truly appreciated the professionalism and positive attitude displayed throughout the situation. This experience was a great example of excellent customer service, and I just wanted to express my gratitude for how the staff handled the situation. Despite the initial hiccup, the team turned it around and ensured I left the restaurant with a positive impression. Looking forward to dining at Nando’s again soon!

Excellent food and atmosphere to eat in is relaxing. Many thanks to Verise for the first class customer service!

Unable to comment of the food, but having queued to sit down and then to order we were told they had no vegetarian options which was pretty poor form on their part as this should've been advised to begin with.

Rafael is an absolute credit to this place. He is really attentive with the customers and it's so lovely to have such cheerful and efficient service.

The place was really lovely, we were served by naty, she was very kind and was friendly to us when we were sat and when we asked for a request, she was attentive and even went the extra mile for us and checked frequently on us many times during our time there. She was excellent and very well trained, aswell as the other staff, very friendly and very quick. Also a mention to Alan, a very fast worker and very skilled in his craft who could hold many glasses and plates and was overall very quick with his service and friendly.

Food was 10/10 😍 was out first time and won’t be our last time!!

Hi, I have been to nando’s Westfield the food was excellent and the staff were vary kind.It was quite busy but was ok. I like the food and service. I met one customer service she is very polite and friendly her name is juli I recommend you to visit there

My son and I were treated very pleasantly by a very nice girl named Julia she was very friendly and smiley making sure our experience at Nando’s westfield was great . This was our first time visiting as we come from Australia we will most definitely come and visit again :)

Verise gave a nice welcome and an amazing service highly recommended.

Ordered a sandwich and 35 minutes later the food still didn't arrive, informed the manager she said she will check where that is, nothing waited more and eventually was fed up went to the till asked them to cancel and refund the payment made. People around me that came after all go their food and left, and juts 1 sandwich took forever . Poor service

I loved the service everything was really nice and Verise made sure that everything was perfect and smooth. Will definitely be back. Service 10/10.

Front of house (door) staff is really rude. Quite a bad attitude to let someone who despises people go work as a front of house. She should honestly stay in the back if she doenst want to be nice to people who pay their wages. Customers should be first priority over bad attitude. Won’t come here again. Also not halal.

worst nando’s i’ve ever been to, the staff were unhelpful and rude all except one and we waited 50 minutes for our food to come despite telling multiple members of staff! definitely will NEVER be coming here again! there were also plates of leftover food by other customers that were laying around for over an hour which was absolutely disgusting. when the food did finally arrive it was cold. some staff members were rude and said “you can wait a bit longer for your food” when we had been waiting 50 minutes. one nice staff member offered us free desserts to make up for it. but honestly avoid this nando’s at all cost!

Staff seem disengaged and unhappy. Service is slap dash. Not a great experience. My chicken burger tasted good but was small. Won't be back.

Table wasn’t wiped properly and had slop on it. Starter and main arrived at same time after about 30 mins of waiting. Ordered a second drink but didn’t arrive until over 30 mins later after had finished meal. Seem to be very short staffed.

I visited Nando’s Westfield Shepherd Bush on Monday. I had a lunch with my daughter and my sister, the service was slow and the cups weren’t cleaned properly and they smelled. There wasn’t enough sauces for customers and because the chicken wasn’t cooked properly, I was food poisoned. I ended up taking painkillers because I was in so much pain. I’ll never visit this restaurant again, it’s really disappointing.

It’s a Nando’s! Enough said! Actually I will say I found the lady policing the bottomless juice machine a bit irritating.

Food was of exceptional quality. Grilled white meat with a variety of choices with some vegeterian and heathier options. The service was good as well, with the staff being kind and the food arriving quick and fresh. I liked the atmosphere, too. There was a good view of the mall. Nice tables, chairs and decorations. Tables had a good level of privacy too.

Good food, didn’t like the way of service. Over prices for such a menu and service. Over all it’s good

Our team from MyTrip had a fantastic dinner at Nando's in Westfield. Recommended by a security officer, we headed to the top floor and were greeted warmly by a host named "Syai" or "Shai." Her friendly smile and exceptional service made our visit memorable. We appreciate her dedication to making customers feel welcome. Highly recommend Nando's for great food and excellent hospitality!

Went there yesterday, what a bad service and shocking attitude from the staff. So disappointed, most items on the menu not available, I was surprised they had chicken.

Feedback on Disappointing Experience at Nando’s Dear Nando’s Management, I am writing to express my disappointment with the service my family and I received during our recent visit to your restaurant this evening. We arrived and placed our order at the counter, which included chicken wings , peri peri fries, and garlic bread. We paid for our order but did not receive a receipt. After waiting for half an hour without receiving our food, I approached the counter to inquire about our order. Unfortunately, no one seemed to have any record of it. The manager assured us that our order would be ready in 5 minutes, but we had to wait an additional 15 minutes. When we finally received our food, we were given regular fries instead of the peri peri fries we ordered, and the garlic bread was completely missing. The manager’s lack of concern was quite disappointing. It took another 20 minutes for the garlic bread to be brought to our table. We have visited Nando’s many times before, but this experience was notably unpleasant. It felt as though we were treated differently because we are Indian, which is disheartening. I hope you take this feedback seriously to improve your service and ensure that all customers, regardless of their background, receive the quality experience Nando’s is known for.

I've been really hankering for some Nando's lately, so we decided to treat ourselves to a Nando's lunch today. When we got there, the line was super long. Luckily, the staff were super nice and managed to seat us pretty quickly. We only had to wait 15 minutes. We ordered half a chicken with macho peas and Peri Peri chips, as well as chicken thighs with spicy rice and Peri-Peri chips. Unfortunately, there weren't many chips on each plate (Peri-Peri salt). Plus, they were running low on sauce bottles, so I had to keep going back to the sauce pump. It was kind of annoying having to constantly get up for sauce. Other than that, the customer service was top-notch and everything else was great.

Took time before your order arrived. Food is ok, its dry. Used to be good. With all the restaurants and take aways that serves grilled chicken, I expect the quality of the chicken to level up too. Unfortunately its not the case. On a hot summer day, I expect at least a room temperature, but its not because its boiling in here. Please turn on your air conditioning. Please make Nandos chicken better.

Waited for 20minutes for empty glass for drinks, 45minutes for food to come and tables are not clean at all. This restaurant has serious staff management problem

Murad was very helpful and we had an amazing time! Nando’s is always the place to go

Delicious. The price is reasonable too. The store is clean and comfortable, and there are a lot of tables, so people are constantly coming in and out. The atmosphere is hip and loud, but not unpleasant. It's a good restaurant.

Avoid !!!! Completely disgusted by the customer care in this restaurant… I went into restaurant with my 9 yo son they served my order wrong 3 times on the third time they told me I had to have what they had served even though it wasn’t what I ordered or paid all whilst one member of staff mocked and abused me….. disgusted by this treatment and I will never return to any Nando’s after the way I have just been treated !!! You should be ashamed of your staff

The food was fine but the speed of service was peakkkk. We got seated at the same time as the table next to us (we were both a table of two and got brought to our table together). They received their food, ate it and left before we had even received our order. We later ordered bottomless ice cream and it took them 10 minutes to bring us the cardboard container (only having reminded a waiter that we had ordered it). There was also an older couple that was seated next to us which were waiting very long for their food and when they had told a waiter he just carried on cleaning tables at first not even saying anything to them and then whilst not looking at them said “yh it won’t be long”. We were equally shocked at how rude the server was and it led me and my partner to talk to them about it and they also mentioned about how slow the service was. At the beginning I also asked a waitress if they offered Westfield discount (which I had to say several times) and she looked at me as if I was speaking another language and she proceeded to tell me how she had no idea what that is. We also had to get sauces in a bowl using these pumps near the front which I have never seen at a Nando’s before. I asked if I could get some bowls as there was only one left and it had so much water in it. The guy I asked ended up bringing out more bowls that had obviously just been washed which still had tons of water in them. I ended up tipping the water out and having to dry them with napkins otherwise the dip would’ve been half sauce half dishwater. Also I finally managed to get a bottle of sauce but it didn’t even have a lid which seemed mad unhygienic to me. 1/10 not going back again. (Generally staff weren’t too bad and I understand the stress of working in Westfield as a I work there)

I have been visiting Nando's at least once a week for the past 6 or 7 years. I particularly enjoy the Shepherd's Bush Westfield branch because the staff there are always friendly and helpful. I want to specifically mention two people named Rayan and Zudy who I have seen frequently during my visits. These two guys are very active and sociable people who always check the surroundings and help people without hesitation. Today, I asked them several times to bring sauce and they never seemed unhappy; they just smiled and served me as best as they could. They are truly generous and my family feels the same way. I highly recommend the manager to encourage and support them, as it is difficult to find such dedicated employees nowadays. Please consider promoting these two guys, Rayan and Zudy.

I concerned about the hygiene as most of the male staff has long hair and beard that are not cover. I am not surprised that some reviews say about hair on their food.

Too busy. Staff are kind of clueless and the food quality and portion is bad.

There is no doubt that Nandos Westfield is my favourite. Yesterday I was there with my daughter, and I have to congratulate them for the excellent service and quality of the food. We ordered some chicken thies, peri chips, and rice, for starters, olives and halloumi cheese, all delicious with the exquisite flavor of being freshly cooked. My daughter ordered ice peach tea to drink and I ordered Sagres on tap, which was cold and delicious. I also have to thank and highlight the loving welcome we received from the entire team. Once again congratulations to all, and may you continue to be the best. ❤️ Always delicious chicken and very friendly people. LOVE NANDOS!! I have had the pleasure of eating at Nandos Westfield White City, I stopped I have had the pleasure of eating at Nandos Westfield White City, I stopped there, and I played a take away order. The cashier Federal was very nice and focused to help me with all my needs... The manager Abdul jumped to us to say hello and help us with some questions that I have. The service was very fast, and I ordered 2 Sagres to wait for my food and they were very cold. My pery chips delicious and the atmosphere perfect with nice music. LOVE NANDOS ❤️ I play a take away order. The cashier Federal was very nice and focused to help me with all my needs... The manager Abdul jumped to us to say hello and help us with some questions that I have. The service was very fast, and I ordered 2 Sagres, to wait for my food and they were very cold. My pery chips delicious and the atmosphere perfect with nice music. LOVE NANDOS ❤️ 18/82023

Visited with family on 25 5.2024 ,the services was good and one staff Susan was very helpful . All the staff were working hard .Definitely wii go again.

AVOID LIKE THE PLAGUE! We had the misfortune of visiting this restaurant a few weeks ago with our 16 week-old baby. Having travelled for over 4 hours, we stopped here to get some lunch before continuing with the rest of our day. On 3 separate occasions we asked where our food was. Firstly, we were told it was coming in "5 minutes" and that never showed up. 20 minutes later we were told it was all taken down wrong - and would coming immediately. We waited a further half an hour, and then was told that it was missed AGAIN. The manager offered us a refund, and since emailing them regarding this, we have waited a MONTH with no reply. Have referred to head office and now awaiting further response. Manager here is very considerate and nice in person - but clearly cannot care less once you leave the store. We won't be back. Worst customer service I've ever seen.

Went on Monday as was in area for concert. The worst Nandos I've ever had and I can't say I've had a bad one up until now. Garlic bread was rubbery and luke warm as sat under heat lamp for so long, also chips were the same and wrap were cold. I didn't complain as the guy serving us was on a serious go slow and didn't have time to hang about. He was taking 1 item to a table at a time such as coleslaw etc whilst leaving the important hot food sitting there. Will I ever return to the westfield shepherds bush Nandos? 100% not.

i order halloumi sticks as a (starter) my mains came but my starter didn’t came and even too i finished my mains after that i have to cancel that because i was full and i ordered chocolate cake instead waste my time around 20 minutes fiza was the one who served me

Standard Nandos grub. Shout out Toby-Lee for the great service

I didn't love the food but my siblings and parents loved it

I always come to this nandos & they never disappoint. The food came out quickly & it tasted amazing. There was an amazing man that seated us (not sure what his name was) however he had an amazing attitude, he was bubbly & he was very welcoming. (Was wearing a red t-shirt) Good service

Sunny was absolutely amazing!! Amazing service and food. I’ve been here twice this week already!

Good atmosphere But a long wait. Food was okay. The service was okay, the staff is missing a smile on their face due to the work load!

My 14 year old son has just come back home with a bad bout of food poisoning from this place. Had I been present I would have given them a piece of my mind. As it was the accompanying parent of the group didn’t want to cause a fuss. Health inspectors need to get in there ASAP

Excellent food and service. Staff was very helpful and polite to accommodate us ! Big thank you to Sanny for his assistance!

Horrible food the chicken was cold they put to much peri peri powder on the food I was asked by member of staff I was the food I explained everything in the end he walked off it’s shocking !!! Wasted my money

Great chicken meals. Good spot for halal food.

Food was good however had to wait for one meal and others on our table had finished their meals before it finally arrived after having to chase it up twice.

If you want to choke on your food come here and eat the dry overcooked chicken.

Was very busy in the restaurant and as a result of this wait time was high. However Sunny who i believe is the manager was very attentive to us and consistently re assured us that they are trying there best and food will arrive soon. This made us feel at ease knowing the staff tried there absolute best. Hats off to all of them honestly despite the influx of customers they still kept up there amazing customer service.

We went on Eid, saw alot of hijabis so just assumed it was Halal qued up for ages, then finally got a seat went up and then i asked if it was halal felt silly asking as id say 80% of the tables were muslim customers and no it wasnt halal.. i told some customers and everyone was so shocked i fell i need to make this comment nothing wrong with resturant it was lovely but feel bad people assuming it is halal fasted all month to have my eid with haram food no thank you xx

Loved the dine in and the service was amazing thanks to Adam, who did his best to.make it comfortable and delightful for me and my friends.

Food took over 35 minutes when the place wasnt even busy. Took over 45 minutes to bring 1 scoop of ice cream. Loaded fries portions were below standard and we were told there was no strawberry fro-yo even when it was still showcased on the menu. Staff were unhelpful and not accommodating apart from one. Will not come back here.

I visited Westfields White City two weekends ago had lunch at Nando’s with my son I was shown to my table & Ordered food via The Nando’s QR code Took nearly an hour for the food to be served to our table but when it arrived, the food was cold as it had been sitting on the side for sometime and to make things worse, I witnessed a homeless man walking around the restaurant Around five times looking at plates which people had left behind and sat down at three tables and ate the food which people had left behind Chicken wings bowls of rice Drinks etc !! The Nando’s staff were totally oblivious to what was going on none of them were walking around the restaurant floor observing what was going on and collecting empty plate bowls and drinks etc Very poor service, Nando’s staff seem a bit fluffy and they need to up their game And I would think twice about eating there in the future …

"The two of us ate at Nados in London, but the food wasn't particularly tasty and the cutlery was dirty. Unfortunately, we were disappointed with our visit and wouldn't necessarily come back."

Hadn’t been to Westfield White City in years and decided to pop into the Nando’s. The outside queue was long because I guess it’s a very Popular branches. A kind man by the name of Tobi was very patient and professional in the way that he helped us and everyone else get to their seats accordingly. The Atmosphere was great, and the food came out nice and quickly.

Very good service and well behaved and hardworking staff with great service . chefs did an amazing job. From us god bless you guys and hopefully see u all soon .

Delicious food, shoutout especially to Kayden who took extra effort to look after us on our visit!

Lovely food Rafael is great he’s very nice and funny best customer service Even though it was busy he was still inclusive and kept coming over

Raphael was a very good waiter and had such enthusiastic when working. Thoroughly enjoyed his service. Will come back again. Food was brilliant as always !

Extremely disappointed with my recent visit to Nanfos Westfield. Not only have they hiked up the price of drinks from £3.50 to £3.95 without any explanation, but 3 out of 4 ice machines were out of order. The one that was supposedly working didn't dispense any ice. It's frustrating when scripted responses from customer services show they're not interested in customer feedback. Definitely won't be returning anytime soon.

My partner and I ordered two main courses, but unfortunately, only one was served to us. After a 20-minute wait, the second dish had still not arrived. We reached out to the manager, a very attentive woman, who promptly addressed our concern and ensured our order was served without further delay. We're grateful for her assistance.

I took 40 minutes to get our food it was a disaster in the kitchen, my food was not worth 40 minutes

Awful experience. Chicken not cooked properly and took 20 minutes to arrive. Staff very unfriendly and rude.

I will never go back to this nandos i was giving rock hard corn on cob that nearly broke my tooth is was so hard. Then i was half way through my food and there was a blonde hair wrapped in my coleslaw which put me off my whole dinner i spoke to manager which she was very rude and had such bad attitude towards me and had no customer service at all.

We met a lovely waiter called Rafael he was very nice to us and the service is amazing and brilliant food and it was very spicy but amazing I loved it we will be back again

Rafael served us very helpful gave us sauces and salt :D very friendly and lively . food was amazing

Do not come unless you want your ears to be assaulted by crying babies. Just crying babies everywhere. Food was a 25 minute wait. Server forgot to give us utensils. Food was okay, chicken was dry. I do not recommend.

Good experience Food quality was very good. Food served within 15 minutes. There was a waiter, his name was Ripon. We had an order mistake. He solved it very happily. He always had a smile on his face. I love his smiling

Rafael is a lovely staff member! thank you so much for always making us feel welcome. We always come to this nandos just for him

Very good service. Had the chickpeas vegetarian burger with medium spiciness Quite spicy and overstuffed however good in taste

We came to nando’s the staff behaved very bad to us and Ronnie thought we don’t know how to serve us and he thinks we where very fool also he didn’t let us eat properly and left our food halve way through. He shouted at us in front of everyone and check ccvt footage.

Staff is very bad behaviour with us Ronnie is arguing with us really very bad behaviour.

Waited 50mins for our order, chased multiple times with staff promising it was 5mins away or in a priority queue. The kitchen clearly can’t cope with a busy lunchtime rush. When it did arrive the food looked awful. Chicken pitta thrown together, few chips scattered on the plates. It was busy but there is no excuse for the poor food and service provided. To top it off staff a member used the toilets and left a cubicle without washing theirs hands as I was also using the bathroom when leaving. I won’t be back, judging by the queues outside plenty will.

I‘ve joined the queue for lunch on a Sunday and was asked „How many people?“ - to which I replied „just one“. I was then handed the menu without explanation. When I approached the entrance, suddenly one staff member told me they could not accommodate me, as I was on my own. Two people, who joined the queue after me, were given the preference and let into the restaurant. That‘s discrimination btw. I was appalled. The staff member then wanted to let in more people who came after me - I then clearly stated my opinion about this procedure, e.g. that it‘s completely unfair to do so. She did not even apologise. But „interestingly“, they led me to a (dirty) table shortly after… The plate of food was banged on my table by a very unfriendly guy, there were no forks (!) when I was there, it was incredibly loud and messy. Never again.

Tasty chicken specialties. There was no wait (on a February Wednesday). Service not perfect, but they try their best. Almost all options are chicken (as they advertise). It was my 1st time at a Nando's and I was (wrongly) hopping for some more variety.

I’m giving this place 1 start since I had negative experience! Firstly, we’ve been given raw chicken and complained to the manager about it, he promised that we’ll get it replaced but after 10-15 min waiting we’ve decided to just leave it and go. Secondly, the place is very busy and you have to queue up for at least 15min. Thirdly, only one of the 3 water stations was functioning.

Marta was coming with some attitude to my friend making her feel bad about her order and told the workers it was take away so after 40 minute wait we asked were are food was!? And they had to remake Don’t order with marta she can’t be trusted

Visited on a weekday at around 14:30. Staff very quick to get us seated and settled jn. We knew how to order so did that via the qr code in our table Our glasses come out within minutes of ordering. Food was around a 15 minute wait which was very quick. Orders arrived correct and we enjoyed our meal without being rushed. The restaurant was really welcoming and it had a nice atmosphere inside. Not too noisy and busy. Would recommend and visit again if in the area.

Service was saved by Orlando who did a great job once we raised the issue where the kitchen had given us half of a breast piece of chicken (as if someone had cut some off for their own lunch). If it was based on another staff member (Ripon) we would have given 1 star. He walked past us three times doing laps around the whole restaurant as if he was working but didn't make any eye contact with customers, just looked busy but work shy. All credit goes to Orlando! Thank you!

upon arrival we were greeted by Toby-Lee who had such great energy, very welcoming followed by Ronnie who was amazing making sure we were all settled and able to order. The food came not too long after we ordered which was super tasty. My friend from Sweden was with me and it was her first nandos experience and she was very impressed. 100% recommend !

I asked for a salad of nandos she told me it is not halal, be careful you always have to ask. I asked for a Nando's salad, she told me it was not halal, be careful, you always have to ask.

The costumer service and the food were great.

Waiting for 45 min already, they said they run out of chicken or smt, poor service, I had to chase them at the till bc no explanation given.

This place will be closing for 2 weeks for refurbishment work. Today’s date: 14/01/24. This place is a regular. Always amazing food and service. Can’t wait to see it after the refurb. Please like if you find this review helpful 👍🏻

Ate tonight in Nando’s Westfield London and it was absolutely appalling! They’re letting far too many people in without enough staff, the staff are terrible and we waited way too long for our food then when it did arrive it was cold and they had no plates despite us asking 3 times?! Surely when you run out of plates you know you’ve let too many in! Feel very nauseous after eating the food which we didn’t even finish with it being cold. £70 for that. Never again.

We had a very bad experience the food was so very much not up to the mark .it was so dry and burnt all sides it was actually tasting like coal.its long que any out of things in the menu.i was a bad day.