Nando's Wembley - Designer Outlet in Brent

All the plants was wet and most of the plates was dirty

Can't book, queue was out the door and around the corner , so I went somewhere else.

Absolute incompetence, they gave me the wrong order, waited 20 minutes then had to go up and ask where the food was. Funniest thing is they gave me the same wrong order, now the food being cold. Absolute joke of an establishment avoid this place at all costs!

We all know it's busy here so expectations are naturally lowered. But, the staff are salty if asked about anything. My teenagers wanted brownies and went to order themselves, after 15mins I went to see what was talking so long. They were asked to ''step aside'' and wait whilst we check'' at this point they carried on serving others. I turned up and the staff member quickly shook their head to say no brownies.

Very disappointed with the management and staff service. My 6 year old and i received our food 25 mins late due to the staff messing up the order and so the food was cold and dry. Spoke to 4 different members of staff including the manager to raise the matter but they did nothing. Thr manager even tried blaming me for their staffs error. Truely awful behaviour from the management. No apologies given for their error, and the behaviour was absolutely disgusting. Worst of all the manager made no consideration of their tone and behaviour in front of my 6 year old who was confused and scared by the commotion. Unfortunately i will not be going back to this nandos branch again.

Very busy restaurant and we had to wait over 20 minutes but food at nandos never disappoints! We tried also the new flavour nandos x fanta! Love the tangy taste! Highly recommend but expect to wait. Serves Halal food.

Everything you expect from Nandos

Great service and great staff! Will be back :)

Tyler was honestly amazing! he was so friendly and accommodating he is genuinely a commodity to this branch! so so lovely.

Food was absolutely disgusting would never go back to this Nando’s again only good thing about this place is the lovely manager who was so nice… what a waste of money chicken was so dry I nearly chocked to death on t he pitta I was too embarrassed to complain one girl on the till was so rude she definitely don’t like her job and I would recommend she finds a different place to work

Great place for a quick meal in central Wembley. Not much of a fan of other Nando’s but this one was pretty good all considered. The halal chicken is great, as a lot of them don’t supply it. I’d say it’s slightly overpriced for what it is, particularly the kids options. Staff very friendly and the service was quick.

We came in for dinner, we usually enjoy nandos and we know what to expect. The lady who seated us and the man at the till were lovely and really chatty. The food come quickly but the chicken was completely dry. The coleslaw was dry and days old. The broccoli was old and waterlogged. When we spoke to the manager to let them know she just kept telling us it was fresh food. We weren't requesting a refund or replacement, we were just letting her know but she wouldn't acknowledge the poor quality. A shame because usually I love a nandos

Shout out to Tyler who has provided us excellent customer service. Keep up the good work 👏🏻

Attitude of some of the staff not very welcoming asked a simple question and got told no , rather then I'll ask .

Very busy, yet got seated straight away, food came as soon as it was made. Possibly the best chicken livers I’ve ever had. Staff were warm and friendly. Thanks!

Incredibly slow service. 4 customers in front, and it took 40 minutes for my order to be taken. The drinks machine was not working either.

We went for a birthday party, the staff were friendly and managed to arrange a table for 20 people. We had to wait a bit as it was understanding but they managed to give a good table at the back. Very great staff. Thanks

me and my husband came for dinner while on vacation on Saturday august 31. we waited in line and followed some people to sit on the couches. the young lady that was seating people was so rude to my husband and another gentle man that was ahead of us. there were no signs that stated that the couch was for to-go orders only. the disrespectful attitude towards us was uncalled for. although the food was delicious, we will not be visiting nandos in Wembley again.

There was a bone in my loaded chips that I swallowed , they forgot my drink , service was mid

The toilets were very unclean. There was drink om the floor by the dispenser causing a big puddle. Ice machine overflowing with ice on the tray. Ice cream left on the tray at bottom of the machine. Food was fine, staff was nice.

I have waited nearly 30 minutes to get seats on the table and I queue up to order again another 20 minutes chicken was cold not even cook well staff are all over the place and they look lost they don’t even apologised.(poor service)

So I have just been here for lunch and what I ordered didn't even come to what I asked . Which was hot imitator. I flagged this up with the gentlemen who brought us the food he took it away came back with a HOT sticker. I took one bite not even hot or even medium. Absolutely dry. Spoilt my anniversary lunch with my family. Totally angry and aweful service even though I asked the waitress oh so u added the sauce she replied no the wrong sticker was on it. Is that the service a paying customer gets ? Totally not good level of service

If you crave Chicken, it’s Nandos!! We visited on a weekday evening. It was still bit crowded but thankfully we didn’t have to wait. I almost always order via the APP using the QR code on the table, but I couldn’t connect to the WiFi and one of the staff helped me to sort it out and everyone else we spoke to was friendly. The food arrived quickly and it was delicious. Grilled chicken here is just perfectly done and very delicious. We enjoyed the food and drinks here and it was pleasant experience. I would definitely recommend Nandos!

Came across an issue and it what sorted swiftly by Kieran great member of staff brilliant person

Great atmosphere great attention to detail when the Eras tour was showing at Wembley stadium. Food fantastic 😊

Pathetic service. Worst ever seen in any Nandos

What a delightful surprise. Never been to Nandos before, it was a little co fusing at first and they set you at a. Table but you order at counter. Kinda like restaurant meal with fast food style ordering. The food however was great. The grilled chicken in all the meals was very good and the sauces were correctly described for their heat. The bottomless pop (free refills) was an unexpected benefit. The choices of sides and combinations is really accommodating and everyone can find what they would like and the heat they enjoy. I was pretty surprised as all I expected was typical “fast food” quality but this place has been better than most of the restaurants we have eaten at here in London. You should give it a try.

Good size branch, in a good location, I will say the chicken thighs were very fresh and cooked just right!

Worst Nando’s I have ever been to. Rude staff, food was awful (no sauce on chicken, cold and dry). Ordered peri salted chips, they come plain so I asked for sachets of peri salt 3 times. By the time they brought it to me, the food was almost gone / cold. Awful, would recommend alternative Nando’s locally but certainly not this one

Rubbish! They don’t do any customs (melt the cheese on the mash). Every other Nando’s does this. Also don’t like the fact they’ve changed the kids menus

Visited Friday food was really good. Abid Ali is really polite and nice. Will visit again highly recommended

I used to spend 1 hour there, The food was really fantastic and services were very fine there specially one of the staff member there named as "Abid" was really a co-operative, Humble, nice and kind personality. During my stay his behaviour was very good i am very happy to see Abid there. I will definitely prefer to go there for the next time again because food and services provided by staff specially services provided by Abid as well as atmosphere was really memorable.

I highly recommend this Nand's branch.” “Their customer service is best.” “The product quality is consistently outstanding, exceeding my expectations every time.” “I was completely impressed with their professionalism and customer service specially by "Abid Ali".

The food is delicious at a reasonable price. Chicken is addictive and a great atmosphere for family dinners and special occasions.

Poor food and service, the picture speaks for itself.

Customer service here is 10 outta 10 🥳 Big up the wembley outlet nandos team, thank you ✨

Came on Thursday ,I was greeted in by a lovely lady at the front (wearing hijab- I didn't get her name) and we were served by a lovely lady called Yasmin on Thursday, who was very attentive and looked after myself and my friends really well.The food was Halal and very tasty! We received excellent customer services and look forward to coming again soon 😊

Food was great and the staff friendly, it is a chain so you know what you get.

Food is nice, sometimes takes a bit long to be served

Visited on the day of the Taylor swift concert so expected it to be busy however the service was so quick!! Food came out within 8 mins and drinks came out within 5 mins! Staff were lovely and they had a good selection on the menu!

One of the Nandos. Standarts are nearly the same in all Nandos. Generally, food is good, and service is fast. On the other hand, I couldn't understand the increase in prices. I found it a little bit over the average. Anyway, I would advise anyone who is craving chicken and shopping in Wembley outlet.

We came late today. But the service given by the guy name ram was extremely fabulous still after closing he gave us the sides and the garlic bread and said if you need anything more let me more He was really nice and helpful

Waited 30 minutes for my main, had to ask twice and they said it was coming, manager said 6 more minute, cancelled after 45 minutes, asked for a wrap instead but manager simply replied there’s no wrap and that was the end of it. Didn’t asked if I wanted anything else instead. Got refunded the wrong amount, had to ask to get it corrected. At least the starters came out fast. Also got water spilled on me by an employee but that was fine as it was an accident. Not recommended. Ended up eating McDonald’s instead.

Firstly the lady who met us at the door could berely speak english and had no idea what 1 high chair meant and didnt know how to smile.. then they forgot to bring the kids drinks so i had to go up and ask for them, then the food came except for my partners meal so i then had to go up and ask again which then the meal was more cold then hot. Very disappointed wembely!!

The food was great! we love the atmosphere and ambience.Really nice to come with families. we have been served by pragnesh…really nice guy, very helpful…we love his service…we will definitely come back again!

most of the famous dishes were out of stock...wasn't expecting this from nandos

I am a regular customer at Nando's and I have never had a more horrible customer experience regarding accessibility and disability concerns. The staff were wonderful, however when it came to the manager he showed no empathy and concerns about my situation. He dealt with me in an extremely rude manner. His name is Marcian and the way he spoke to me was both uncalled for and demeaning. I was unable to eat afterwards, if you have health concerns don't bother speaking to the manager he will put you right off!

Had an incredible experience !! the food came really quick and was very delicious and i received amazing customer service from the waiter Tyler. He was extremely helpful and sweet and polite. Will definitely go again

Visited this place on Saturday needing a table of 10 to celebrate two birthdays. Our server Abdi was excellent and went out of his way to make the birthday boy and girl feel special. Thanks Nando’s for a great experience.

Brilliant service and atmosphere! Really enjoyed it. Nice for a family mealZ

It's was the worse experience ever

They forgot to kill my chicken and gave me a live goose instead

Unfortunately, the taste is substandard due to the excessive amount of sauce in the meal and the place is not clean and infested with insects

We visited on Thursday at around 6 pm. We didn't have to wait long before greeted by a member of staff who asked us where we liked to sit and that we could sit anywhere of our choosing. Once at our table, he asked if we had been to Nandos before and asked if we had any alleges that they needed to be aware of. We were left to order via the app. Glasses came to our table, and on inspection of my glass, there was food still covered all over one side of my glass. The waitress had seen me looking and reproach the table, asking if my glass was okay , and she then immediately saw the food still stuck to the glass. I'm just wondering why this wasn't checked before bringing it to my table. I observed her speaking to another female member of staff and showing the glass in which appeared to be the manager. The waitress brought over a fresh glass. We waited approximately 10 mins for our food to arrive. The service was good and the food was nice. We both tried a new burger that is on the menu, and I do recommend it to try. The atmosphere was good. Music at the right level. The restaurant was clean, and the staff seemed to be on the ball welcoming customers in and thanking customers as they left in which they did the same for us when we left. After our meals, we went to use the bathroom, and unfortunately, this was where it let down the restaurant. It was clear that a member of staff hadn't checked the toilets in a very long time. The bathroom was dirty. Tissue on the floor. Sink blocked and full of dirty used water floating in the sink. The baby changing area in the disabled toilets was used for a storage area for their creates. What a letdown as everything else within the establishment was great.

Really enjoyed my meal at Nando's this evening, Yasmin, Shanaiya and the other stuff were super friendly and warm. They made sure to check in on us and make sure we were ok. I tried my half a chicken with the Churrasco marinade and it was delicious. I think that should be added to bottled sauce range as well. I also tried the rainbow slaw and that was very fresh and tasty as well.

It was very busy. It's better to wait by the queue if you're not in a rush. The food and service are great. It is very safe to be around with the public.

On a busy Saturday, Abdi was a legend from start to finish, amazing customer service! Will definitely come back again! How he managed the floor was impressive!

I have always loved the food at Nando's. Sadly the portion size has become smaller, and you have to order via an App. It is becoming more and more a self service vending machine, than an actual Restaurant. This could be allright, if the prices matched the concept. It is too expensive regarding what you get for your money.

This restaurant represents Portuguese cuisine well. Everything is very good, the waiters nice. We love coming to eat at Nando’s whenever we are in England. I recommend this restaurant. Good value for money.

Food is delicious and moist, well cooked. Halal meat served is really an advantage for Muslims customers to dine in.

Very good quality food and very tasty sauce

Delicious food, very different and rich sauces than usual

I like Nando’s in general, but this store was probably one of worst Nando’s stores I’ve been to. The ordering service was extremely slow, with only one person operating a till when there were three tills. (We visited on a Thursday around 3pm, with no football match) There is the option to order online but clearly everyone prefers to order in person. As a result, we joined the queue and had to wait over 10 minutes before we could order. The display was not working either so the lady had to repeat the order after to check as well. When we were eating, there was a point when 15 people were waiting in queue, which was ridiculous. If you are in a hurry, don’t come here. The attitude of staff are not as good as other stores either, probably because they are all tired. Not much enthusiasm. It seems like the easiest way to fix this is to employ more staff. Nando’s has become more expensive as well recently, with most items increasing in price. Chicken wings were also especially small, compared to before. Not as good as it used to be.

What a fantastic service provided by the staff. We were a group of 5 hungry people and managed to get us seated after a cup final Sunday evening. Great attentive service by the manageress and her entire team. Managed so well with the order as one of our group has cheese and nut allergies. The best Nando's we all visited.

The chain restaurant is nice and clean. The burgers were delicious. The only thing went wrong that couldn't make a payment through up, everyone one was queuing to pay at the till. The chain restaurant offers chicken dishes. The burgers and pita were excellent, with good spiciness. The restaurant was clean and there weren't many people. The only negative is that payment did not go through the app and everyone paid through the cash register.

Excellent food and very good service

Good food, generally enjoyed the moment there

I wanted to say amazing service and meal my family had on Wednesday for my daughter’s birthday. She has Coeliac Disease and so has to eat Gluten Free. The manager was so helpful and explained what she could have and made sure the order came out separately himself and just went the extra mile to make sure everything was ok. Thank you for making this a good experience for her birthday!

It was not busy so we decided to have lunch before we go shopping in the outlet shops this was our first time at this location. Warm welcome by ADRIAN as we entered and asked were we would like to seat and took us to our table with the men's. He also said that we can order at the table if we don't have any food allergies or we can place order at the counter. Adrian was very polite, happy , well informed and very welcoming. GREAT JOB ADRIAN. Another person at this location who brought our order was ANDIANA who was very polite and also asked if everything was okay with the order. Both ANRIAN and ANDRIANA at this Wembley outlet location add value to the place.

Very rich and very pleasant place. The service is also very attentive and friendly.

All of the staff were wonderful and lovely!!

I’ve been o Sunday with family there for the first time , I’ve order my food and I receive small glas cups , fully filled them in Fanta and then shortly a member of staff Georgiana come and took the cups away , been first experience on Nando’s we didn’t know that those small cups are only for water . She could explain and give us the opportunity to pay but she had a really bad attitude.

As always the food was perfect.

Thank you Georgia for being an amazing and wonderful manager! Very polite and understandanding with my confusing allergy. Made me feel better and understood unlike many other branches

Very lively atmosphere, food perfectly cook.

everything was delicious chicken and sides

Always love the flavour, was happy with the portion of my food I ordered 4 Thighs ,spicy rice and chips and the quantity was perfect.

Staff service is good. Food is good

Best place to dine with kids, especially for vegetarians.

GREAT FOOD AS ALWAYS. Food is delicious, portions are generous, Staff are efficient and helpful. When I am in UK 🇬🇧, I always check for the nearest Nando's.

Anita was the most amazing host. She had great banter, a smile on her face and was so patient with our misunderstanding of the app. She made us laugh and we really enjoyed our first time in this restaurant, thank you Anita

We were told by the host on the door that they couldn't seat us because they had a £1000 order coming in.

I really liked the environment of the place, and the food was also good quality, satisfying for expectations. Obviously you go to Nandos to have a nice, fast made grill, enjoy your time and you don't really care the staff's work-morale in general, but I would suggest, at least a better organisation of schedule of them, because they're clearly one of the most unsatisfied group of people I've seen, not mentioned the rudeness of few of them.

My wife and I are regulars at Nandos. Though she's vegetarian, she likes the food. We both agreed, this was done if the best Nandos we've had. Her wrap, according to her, was really well made - spread evenly so every bite gave a little of each flavour. She also felt her portion of fries was very generous. My chicken was also cooked well, but the best thing was my garlic bread. I usually find the garlic bread too hard (which is why I don't have their burger as it uses the same roll), but this was sooooo soft. Really nice staff too.

Good place to eat after shopping in LDO. Helpful staff . Quick service

This place was SUPER BUSY, I tried to book a reservation 24 hours before, but unfortunately, I was informed they don't take bookings when concerts are on at the 02. We had a 20-minute wait because we needed a table for six. The staff were pleasant even under pressure. A big thank you to the manager on duty that day, Adrian. Thank you for your humour on the day and your hospitality. Once again, well done, team effort makes a difference.

I went to this Nandos today with my family, we ordered 88 pounds of food,(two full chicken burn in many part) by mistake we put a spicy chicken but we wanted it plain for the children, we called a manager called Ornela (grey shirt and hair tied in a braid) . We asked her if she could change the dish because we had made a mistake and she rudely and insistently told us that we shouldn't make a mistake, that she should throw that chicken away and that it was a waste. we asked her 3 times and in the end she took it and put it on the shelf where the lamps are where the dishes ready to serve are. her and she gave it to another table almost immediately. so she didn't throw it away. I don't come back here anymore because she was unpleasant and unkind with a face annoyed by us.

Nice place and fresh food (fresher than some Nandos I've been to) but it was busy as anything. 35-40min wait.

The service was terrible, I’ve ordered something using the pictures of menu, they’ve got my order wrong, then they gave me the sides without main, then I was told to pay extra to get what i have initially ordered, the food did not also tested fresh .

Brilliant architecture. Food matches the atmosphere well. Absolutely loved it!

Delicious food. Friendly staff.

Spacious, good service. Good food

A nice way to end a good day out

Mo was incredibly rude after they’d served food with the wrong sides causing a mixup and argued despite me being completely reasonable over their mistake. otherwise all the other staff seemed more hospitable.

Great atmosphere good service and food. Place is clean and nice decorating. Not long wait for food. NHS discount with your ID. Food fresh and tasty

It was on a matchday so we did have to wait but we were about 15th group in the line and still got seen within 30 minutes which I think is impressive. Food still came quickly only for problem was the frozen yogurt machine was broken in time for when we wanted it so this was not possible (it came with the nandinos meal so wasn’t such a problem)

Really loved the service, atmosphere and food. So we had Peri peri boneless chicken thighs, Rice and Brocalli The Wrap (Mushroom and Halloumi) Peri Peri Salted Chips

Restaurant with excellent value for money. You order online and receive your order at the table. You only pay for the first of the soft drinks. I ate the chicken wings: tasty and well cooked. All quite spicy. The only flaw: the place smells a little like fried food and you come out a little smoked.

Delicious hot food served fast. Were very friendly and accommodated a family and 2 children

Completely disrespectful, lady in pink outfit on the counter..! Yogurt machine was not working so they suggested ice cream in replacement so afterwards she comes and ask me to pay the difference of remaining amount cost of ice cream..!! Shame on Nando’s biggest store on Wembley outlet