Nando's Merry Hill in Dudley

As a table of 9 on a Sunday night (6.45 ish) we thought we would get a table no problem, wrong! They were full and we were told it would be a wait of around 30minutes-anyone with young children will know this is not ideal. Thankfully they agreed to allow us to sit downstairs. We had Matt looking after us for the evening and what a superstar he was. I think in all my years of eating out Matt has supassed any good service we have ever had. From getting sauces for us from upstairs (the stairs are a nightmare), to giving the children stickers as a kind gesture, to sorting out our portion of missing chips without any hestitation and simply just being very attentive, with a great can-do attitude. May I note that he was doing all of this while sorting out the delivery drivers. Well done Matt, keep it up-what a great guy you are!! Thank you for making our night out a great one. We look forward to seeing you and the team again soon! Food was great too, as always.

Staff were all friendly and helpful, opening doors and helping my daughter order on her first visit. The food was perfectly cooked and the restaurant was clean and tidy with staff cleaning tables really quickly and thoroughly after use. The only thing we noticed was that it was a little dull in there. Dark and foreboding was a phrase used ..I think it's position just didn't allow much natural light in, heavy door to enter and not many windows. Maybe some more lighting would help :)

They forgot to give me the child's drink that comes with the nandinos meal and I didn't realise until after because my son was drinking a drink he already had

Great place to visit for a meal. Staff do excellent service and never had any complaints with the food.

By far the best branch of Nandos I've ever been to. I cannot compliment the team enough about the service we received from entry. They have a good balance of being helpful and attentive without being over bearing, I was very impressed. Food was good too and was very speedy for a Friday evening.

Under seasoned food worst nandos I've ever been too

One of the best Nando's out there, always serving exquisite food

Never let's you down good service and nice food.

We visited last week 2 adults n 2 kids. Food was cold. Staff said she can only change one meal. That was very disappointing even kids meal was too spicy for my lil one. Wasted of money.

Went the without booking .got us in within couple of mins .food was quick and staff were friendly and helpful

Can't beat a good nandos. Also lively and friendly staff.

Nice place , lovely chiken Good price

Welcoming service with warm smile n helpful

Food was great, floor felt greasy and decor was really old.

The food was great and the staff were nice

Jamie the waiter was extremely helpful when my friend got served bad chicken , he really helped her and understood the situation, highly recommend going just for jamie’s good customer service and high professionalism

Visited Nandos to celebrate my daughter's exam results; her choice of restaurant. We were seated quickly for a busy Friday afternoon and the waiting staff were pleasant enough. However, I was really disappointed with the quality and value of the food we received which I don't think is unique to this particular branch of Nandos but reflective of how Nandos has gone down hill over the last few years in my opinion. It used to be a place to go for families looking for good quality food at a reasonable price. I had the butterfly chicken with two sides for just under £16: the portion of chicken was very small for the price, the rice was served cold and at best was about 2 tbsp in quantity. The best part of the meal was the corn on the cob! I certainly won't be in any rush to visit any Nandos again which is a shame as we used to really enjoy their food.

Best Nando’s iv had in ages. Food was absolutely amazing and the server chandler was brilliant! Really chatty and he slays as always👑

Great food , well presented. The staff are very polite and friendly . Really an enjoyable place to eat.

Picked up an order for collection and they were quick and very polite. The guy on the till was very kind.

Chandler at merryhill was awesome. Great food and customer service

Great food and great service. Definitely the best Nandos restaurant in the area.

Irresponsible staff and so roughly talking to there customers

Great service, was served by chandler great atmosphere

Perfect food, Sam was great with us really nice chap👌

Went here for the first time and was utterly unimpressed. The food was only luke warm when it arrived. The waiter came over and grabbed the server stick off the table leant all over our plates of food. We was put on a table so close to another that we was brushing arms when trying to eat. Our table was situated next to a wall which kept getting banged on my the other side which resulted in our drinks being spilt. Had mine medium hot which was bland the chicken looked undercooked the fries was burnt The garlic bread looked like they popped to Asda and grabbed one out the freezer. Few hours after leaving I got food poisoning this was the only thing I ate that day and had to starve myself for 24 hours I honestly don’t see the hype for this place

Fantastic, is Nandos in Nigeria

First visit for a while, and we love nandos! 6pm visit 5 mins wait, attentive food came out quick all round great. Server downstairs was also very nice very good and very smiley. Great service great food. We've moved into the area so will be regulars.

10/10 can’t go wrong with bottomless ice cream.

Food was cold but the staff were friendly and helpful

Just sat for lunch at the Nando’s in merry hill. Great meal and the guy serving us was brilliant. Nothing was too much trouble for him and dealt with our nut allergy perfectly. Can’t remember his full name but Matt, thanks for everything!!! (Hawkins I think it was)

Went there today for a meal with my husband and my baby, got to say food quality wasnt as good as expected at nandos, the wrap felt so dry. The staff were more interested in talking between themselves than serving, even though the restaurant wasnt busy at all. Very disappointed!

Quite possibly the driest overcooked chicken I’ve tasted. The knife barely cut it. Chips bland and soggy. Rice barely warm and the Portuguese salad, despite costing extra was an abysmally small portion. Would highly recommend avoiding this Nandos. Other guests also experienced overcooked chicken evident from leaving it. The waiter, although disinterested did offer to swap the chicken, which I said no to as we were on a tight timeframe and didn’t want to wait for more overcooked chicken. Waste of £35. Won’t be hurrying back.

This was nice place food was good staff was friendly and helpful

Amazing staff, amazing service. Probably some of the best I’ve had at a Nando’s branch. I’ll definitely be back. Keep up the stellar work guys and gals

Friendly stuff Chicken always hot 🤔😁👍

Really good food at a very reasonable price Great place for a quick bite to eat with friends/family

Ordered takeaway from Nandos Merry Hill and it was lovely, fresh and good portion size. Staff were really friendly on pick up and it was nice and easy to collect. The staff were also really helpful and gave me a bottle of sauce. Thank you! 5*

Ample parking and dinning areas.

Literally my FAVE nandos! Gret portion size, always super tasty! And lovely staff!

Simply perfect, food was amazing and cooked to my taste. Love it. Gorge and staff were awesome

It’s alright if you fancy some chicken

Great food & service , can get very busy & loud.

Food could have been warmer but it was fantastic super quick, tasty with polite nice staff. Gave me the option of seating, did their table check. They didn't have the new spice as advertised hence the 4*

Nothing special. If you can't cook it could pass as nicely cooked chicken. Didn't like the buns the burger came in. Kids didn't like the plain chicken, too spicy for them. Stingy you have to pay extra for perinaise as well.

Lovely shopping centre. Well worth a visit

Had Butterfly chicken which was good, but relative had the Chicken Burger and that wasn't. The Chicken on the Burger was cold, the Bun felt stale. Didn't complain as lots of people around and didn't want to kick up a fuss. Can't fault the service though, that was great.

Katie Was awesome service with a smile great food and great service . x

j would never will be coming back again I felt disappointed with service 😔

Can't book a table just go in an ask to be seated :)

Classic Nandos. Good food, good service.

Food and service were fantastic, tables are quite close together as there are lots of them crammed in, and the sauce bottle could do with a good clean

Excellent service and food was good

Visited Nando's Merryhill tonight for our eldest son's birthday. Our younger son has coeliac and we were asked on our way in about allergens and can't believe how accommodating and nice they were! The man on the door really reassured me and It's by far the best place we have visited and we felt so comfortable being able to eat out safely with our son!! All the staff were lovely (they always are) and I want to say a big thank you to the young man who bought our food over to our table, he even washed his hands before handling my sons gluten free plate! Honestly couldn't have asked for more from our visit today and wish I had left some feedback when I was in store because I can't believe how amazing they all were. Thank you, we will 100% be returning!

Asked for gluten free options. Told they would be on the app to order. No information on app, told to speak to manager. Manager's first question was "Do you have the information you need". I said No and then was asked what I wanted, to which I had to reply that I didn't know what was gluten free or not. Provided with a very lengthy document of allergens and felt rushed to order as I was at the till. Food was average.

Love it. Nice environment. Tasty food. Good customer service. I also recommend to everyone for this place.

I was starved in this nandos. The service is slow and there are barely any workers . If I could rate this a 0 I would

Service today was absolutely incredible, Belshka was very attentive & nothing was to much trouble for her, the food was delicious & the young man who gave us our food was very professional and happy. Will definitely come back 😊

Live locally so usually do click and collect but have eaten in. Staff always friendly. Food is always delicious and hot.

The food as in nearly all Nando's restaurants was lovely. Sadly the staff here really let the place down. A disinterested host took our name and granted a very pleasant hostess showed us to our table. We ordered and paid up front via the app and our starters were on the table in 4 minutes. Very quickly followed by the mains which were dumped unceremoniously on the table by the waitress who cared not one bit that the starters were only halfway eaten. Giving us a dirty look for not immediately responding to who's starter plate she should put the main with pineapple on top of. We ate our main and waited for dessert... and waited... and waited. 3 tables sat and had their food and left. We asked after dessert, the wrong order was read back, he went off to check, we waited and waited. The dessert finally came out. Missing the ice cream. We did get an apology when the ice cream came out but sadly we're now in a rush. The centre closes soon and we have shopping to do. Shame really, but clearly the pay is poor and the staff aren't too fussed. Time to up your game management. Your staff clearly don't have your back and that means you clearly don't have theirs!

Overpriced. Essentially have to serve yourself all except food. Taste was ok but portions are tiny for the price. Wouldn't go again.

Castle gate Dudley is a better option

Always get good quality Nando’s here

friendly customer service and the food was excellent.

I love going to Nandos in Merry Hill. Great food, staff and atmosphere!

It's a good and clean place. However the waiting time to get a table can be a minimum of 45min.

Great food and service music a little load so conversation was impossible without shouting

Always great food and great service!

We dropped by for lunch one Sunday afternoon, it was busy but we didn't have to wait too long for a table to become free – maybe five minutes. Food was great as always and staff were friendly. We ordered at the table via the QR code which was easy and straightforward. Will definitely drop by again in the future!

Always quick and always polite as a whole, orders are always correct and easily amended. They even apologise for things that aren't their fault 😂 Special mentions to the manager with red hair/glasses and Jon. Very impressed with their customer service - genuine and polite in their approach.

It's AMAZINGGG IT WAS MY first time it's fabbb🥳🥳

The atmosphere was quite flat. Portions are quite small for the price but the food was tasty and we found the service was ok but impersonal.

Had an amazing dining in tonight at nandos. Took my little cousin for her first nandos and she enjoyed trying all the sauces and food. Highly recommend the whole chicken platter chips garlic bread corn and chicken burger and fries. Service quick and friendly. All staff lovely and friendly. Thank you so much for the nandos sauces gift, really appreciate it , it made my cousins day.

Enjoy our meals, friendly staff, food cooked very well, got a table straight away no waiting, would go again.

Served from order to table in 5 minutes. Food was great as usual + great service - can't fault it.

First time l had ever been to nandos , staff really nice,food was okay, (not worth money)we paid.

Asked for well done but ignored 🙁

Visited 11 12 23 staff were lovely I ordered rainbow bowel with halloumi Very filling

Our first visit for a long time. Friendly waitress and tasty vegan burgers. The chick pea burger is extra delicious. Can order menu free from a QR code

Nice vibe, really fancied a nandos could have gobbled up a few mouth watering grilled spicy chick's, but unfortunately not halal

Me and my partner came here on Saturday. It was quite busy as expected so had to sit and wait 20 mins outside. When we got a table and ordered food, it arrived so quickly! Only downside, is when we ordered desserts 30 mins already went past and still no desserts. My partner had to ask a waitress and she said they don't get a notification when something is ordered through the qr code. She apologised and came back with the desserts about 5 mins later. Food was okay, mine seemed hotter than I thought it would be with lemon and herb spice on I didn't expect my lips to be on fire. None the less, we will still be coming back at some point😊

Food over priced and small amount had to eat when we got home

This is a very nice branch. The service is superb from the door, to the ordering and the food service. The food we ordered were great as always and came with the right temperature. Quick ordering and food also came quick. Ambience was great, it’s one of the nicest Nandos decors I’ve seen. Very good experience all in all.

Really nice food and atmosphere.

Very busy but only about a ten minute wait for a table Quick service and tasty food.

Really nice food and quick service. Will return!

Service and food were great. Waiting time was reasonable

Great visit to nando's with my daughter today food was spot on great portions and the service by Harry was next to non made sure we were well looked after for our whole meal brought everything to our table was on point with the refill of drinks and very polite is highly recommend eating out here and I'd like to say a big thank you to Harry top bloke bud 👌

Lovely food and nice pleasant staff

Massive Nandos fan and my latest visit was actually more pleasant than when I visited a certain "fine dining" restaurant in the city! Keep up the good work!!

Very good staff and food came quickly and hot. We went at about 11am on a Monday morning I did think the music was slightly to loud but not complaining

Food was good. Cutlery was not very clean, have found this an issue with most Nandos restaurants. The seating in this restaurant is slightly cramped, tables are very close to each other, especially towards the end of the restaurant.

Right from the start the staff by the door is amazing! We are group of 5 and table is ready straight away right even the restaurant start to get busy, ordering is a smooth and quick, food comes hot and in new containers! The guys working there right now means service! Good one guys! Thank you for the service!

Lovely nandos. Clean and well presented

The staff members are very hardworking..good food..it tends to get busy and waiting outside before you are given a table may not be so appealing though.

Took my partner for the first time and was greeted by Tiffany, she was amazing and we can’t thank her enough for going the extra mile to make sure we had a fantastic experience. Tiffany is an asset to the team and already looking forward to our next visit.

Probably the best nando's in around here absolutely love it stuff is amazing service is second to none and food is excellent

Never had a bad meal here and always good service. Very very busy

Lovely and clean with great food and service.

We come here regularly and love the food, it can get busy on evenings and weekends. It could do with being a lot bigger to cope with demand