Nando's Lakeside - Food Court in Thurrock

Bill with glasses - very good customer service Thanks for your help

We recently ate at this Nandos and the service from Coby was amazing! So friendly and helpful! Food was great and came out super quick!

Ordered the pulled mushroom wrap and tried the new herb dressing - wow it was hot and too much of it in the wrap member of staff asked how my food was I explained and within 5 mins it was replaced by another meal including fresh chips. No fuss no problem. Well done Nandos. Thankyou

Visited Nando’s Lakeside-food court a few times. Always nice food, I think it’s the only Nando’s which does the fully loaded chips, tried first time. Only small problem is that the wash rooms are upstairs. ********************* Visited Nando’s Lakeside with family, have gone from 4 stars straight to 1 star. Food was very poor, chicken was over cooked. The drinks tasted off from the machine.

Best Nando’s in London. Specially the manager Robbie is amazing 😻 best service ❤️

The manager Carolina is great! always so welcoming and makes sure the service and food are both great everytime we come here (which is ALOT)

I was excited to try Nandos while visiting Lakeside in London. The place was clean and staff was friendly. We viewed the menu and them the order is done at the register. The guest retrive their own utensils and condoments. However the ice machine was broken, there was no burgers buns for burgers. We ended up trying the sunset sandwich, was pretty good and I did enjoy the flavor of the chicken. The bread that made the sandwich was pretty small yet the 2 pieces of chicken thigh did not fill it up. My mom had the 1/4 chicken and double rice. She liked it, we also had the dragon fruit drink, it was from a box. Overall it was OK.. Date of experience: 10 June 2024

Went in around 4pm, ordered at 4:10 and sat there until 4:30, we went up and asked what was going on and was told kitchen cancelled it because they couldn’t be asked. Not impressed

Viki was lovely, very quick service xx

We were seated fairly quick even with the normal Friday rush. And plush we had our little one and push. Got seats which had plenty of space for all of us. Food came quick and friendly helpful staff. Easy to order via the app or online so no need to wait in the queue to order food.

The female waitpersons are lovely, but the cook is horrible. I asked for chicken wings to be well done as they were for the kids, and it happened on different occasions for them to undercook them, but they were burnt on one side and undercooked on the other. I will not eat there again.

Great service! The tall manager (I’m assuming) was very nice and accommodating. He was very lovely and made sure we was taken care of! The chefs did a great job with the food. Nothing was burnt and everything was nice! Service was great. They made sure to always seat people as quick as possible. We love hardworking baddies. The servers were always very patient even though sometimes they had to deal with very impatient people. 10/10 Certified Nando’s baddies

Friendly staff, service was very quick and food was delicious. Thank you again!

Thanks very much to Cameron, Keira and Vicki for your lovely service in the restaurant today. Much appreciated

Average mall food in a pleasant environment.

One of the poorest restaurants I've ever had the misfortune to visit.

I got the 2 whole chicken for takeaway on Monday 4th of December and it gave me and my family food poisoning. I was sick from the middle of the night and my 2 daughters as well.It was so bad my 14 years old almost ended in hospital. I called Nando’s to report it but nothing was done.

Stood and waited from just after 11 am for the opening time of 11.30. The line got about 40 deep and at bang on 11.30 a member of staff who had been hovering around came to say sorry were not opening till 12 !! Absolute joke! Didn't think to tell everyone before

Robbie was lovely very helpful and welcoming. Everyone needs a manager like him.

It is nice restaurant. Staff are friendly and straight to the table. Foods were tasty and hots.

Saturday 28th October 2023 around lunchtime. Why was the woman who took my order so miserable, omg.... Never again.... Never!

A massive thank you to viki and the rest of the staff at Nando’s. Amazing service, the kindest and most helpful staff, very accommodating to my son who has special needs. Not to mention the amazing food that never disappoints. Thank you for your service!

Our server was immaculate ( i think she was the supervisor / manager on duty ). Food was just okay as I felt the wings needed more cooking however customer service was really good ☺️

Typical Nando's, all good, no problems, food was good, service good.

The food was lovely, and the service was good😍

greeted American style at the door and seated. Daughter used her phone to order as my confused face caused her to tut impatiently. Served quickly! Excellent delicious rainbow salad and spicy rice, with a hummous side, daughter had chicken, spicy rice and salad. We love Nandos!

Big fan of this Nando’s, they are always great with our allergy order and staff are very helpful. I particularly like the atmosphere of this one in the food court. One of my favourites.

The food was good, but the staff were all babies. I ordered and it came incomplete. I waited more than 45 minutes for a total of 1 meal.

Service was excellent , Greeted on the way in ,and as me and my partner left, was thanked by the staff. Very happy with the service.

The service was warm and friendly, but the food was sub-par. The chicken was under seasoned and had barely been near a grill; it was rubbery like it had been boiled, and the skin had just two little char marks. Nando's is quite expensive these days - over £50 for 3 people - so I wouldn't eat at this branch again.

Very expensive. The smallest chicken breast I have ever seen

Very nice clean and fast service

Friendly stuff and delicious food 👍

It is what it is... Once in a while a enjoyable experience.. But not a lot of variety... But chicken lovers it's ideal..

One of the best places I’ve been too but the line was a bit long

It's Nandos anyway, so always good food. The atmosphere here in particular is soothing, calming and relaxing. But then, I went there between 12pm to 1.30pm so wasn't too busy. Highly recommend

A typical Nandos, fast service, fast food

Very nice ice machine wasn't working for a while. Seats were very low, too low, and uncomfortable.Quite long line but understandable. Food was served in record time. Very nice atmosphere Internet was quick and speedy

No problems, good, quick service. Tasty food.

One of the best Nandos restaurant with good service and closeby location to Lakeside shophing mall.

Fast turnaround, excellent, friendly service. Only downside was sitting outside in the food hall, which was freezing!

First time having a Nando's.. Loved it! Service was fantastic and food was delightful x

It's nandos can't go wrong and all food shows it's calories

Nice friendly nandos food was cooked perfectly. Staff we came across all friendly. Place was clean . Quick & friendly service what more could you ask

Standard nandos food, service was quick and friendly, atmosphere noisy, bright lights above head and rather cramped. It was difficult to squeeze 5 people into a booth.

Been there few weeks ago, straight away got a table(normally Nando’s are busy). Served timely and great food. I am giving 4 stars because the members of staffs frequently ask us how is the food that makes us cares and looked after well.

Chicken restaurant with no quarter, half or whole chicken!

Great food, service and value for money

Quick service, very nice and helpful staff.

Love coming here from time to time Loved the qr scanning and joining of the queue as well as the notification at the end of it when it was our turn. Food is generally nice but sometimes they fail to ask whether how one would like their chicken cooked medium or well so sometimes ( it only happened once to me here) one might get a juicy chicken leg or a dry chicken breast so I think THEY NEED TO START PAYING A BIT MORE ATTENTION to that aspect of the service towards the public and their various own taste/preferences!?

I thought the food was good and delicious, we had a great service from Taylor, she's very warm and freindly, I would recommend coming here for any occasion.

Very great ooo am happy for the saves

Issues with cleanliness. Glasses, cutlery and sauces all dirty…

Best place to be. We had a lovely lunch. Grate staff and best service

23rd December Went here the service on the front could not fault it r They called us back when seats were ready and the food was pipping hot and fresh The service was outstanding on this occasion I do intend to return again and again

Family from Italy loved the food !!!

A busy area as you would expect in a large shopping centre. Tables slow to be cleared. Food ok. Serious shortage of toilets.

We went in to have a quick lunch with my family and we were amazed at how much the staff was kind. Especially Robbie, thank you for your exceptional service.

Fantastic service staff could not do enough for us and Rahman was a delight full of smiles. The General manager Robbie is a credit to your company and understands his customers ❤️ great food, great atmosphere 🤗 fantastic food and customer service today x thank you 😊

Food was lovely but the service wasn't great. We saw our food was ready and it took 10 minutes for someone to bring it over. It wasn't busy, the service staff was prioritising non important jobs.

Service and food was fantastic!

It was expensive as usual, and the chickens very small

Nice place to eat and good service and lovely food.

My partner and I absolutely love Nandos - never ever had any problems. Staff were lovely, place was clean and no complaints upon first sight. Unfortunately towards the end of the day and all night we have found ourselves to have had very bad food poisoning. Very, very upset by this - as we have never had any problems with any of our many nandos trips.

It was great to have a great food

My only grope is te tiny pieces of chicken and general portion size for the coat.

Lovely food and great service, Three of us went and we paid separately. Two of us paid using the QR code on the table and one at the till. At the till a blue light card was accepted but on the app for blue light card it doesn't show Nando's as having a discount code so two of us paid full price. On realising that they do in fact accept blue light card I asked if we could get a refund. The manager was amazing and he refunded the discount for both of us who ordered using the QR code. Great service, he was pretty good looking too which made it an even more pleasurably lunch ;-)

I was in queue and was given table. When i went to order they were out of chickens and livers so i ask the staff what would you like me to order? And the staff member said idk. Why was i given table no27 and waiter in queue to get table as well as to order to waste my time. I felt like they just wanted to get rid of customers to close quickly.

Not overly packed great food, staff were great. Great and will go back.

Nice to eat inside, better atmosphere than in the main food court. Food nice as always

Chicken was dry but plenty of food for a good price definitely use again as did the job

Disgusting service with rude staff and terrible management. Left waiting half hour for our order, asked twice to be told it won’t be long, then on the 3rd time asking was advised the order hadn’t even been processed. Left with a refund, no apology and reporting to head office. Will never return. AVOID

Good food, fast service and friendly staff

Good food, you get what you pay for and what you expect

Food was cold. No problem in getting it exchanged though

Excellent choice available. Your usual kfc maccys burger King. But also foods from all over the world .

Um bom restaurante para comer frango assado

Really busy busy but the staff is handling it well, seemed short-staffed but well managed .

There was no cutlery had to wait them to bring it out and wings were badly over done

Typical Nandos, not too busy though. I asked for a jug of tap water - they said they haven't got jugs, so instead they brought us some tiny, dirty looking/old glasses. Strange not to have jugs, or bigger, cleaner glasses for water.

Si dicen que no es picante....porque lo ponen picante?.

Quite small for space and chaotic. The team encourage you to order via the app for a quicker service. We were greeted politely and seated, however when our food arrived the order was wrong. The staff member recified the error, I didn't think much of the veggie burger it lacked some taste unfortunelty.

Buena comida y servicio, recomendable 100%

Food was good but service could improve

Pretty standard Nando’s experience. Restaurant was clean and tidy, staff were efficient and food was of the quality you would expect from this franchise. The fact this one is situated in the busy food hall part of the mall, means you may have to wait for a table at peak times. Recommended if you need your chicken fix

Fajna atmosfera super jedzenie.Polecam

Food was ok for fast food but the cleaning of the sitting area is the worst it has ever been

We were seated right away and food was delivered in good time, was disappointed as the unlimited ice tea has not been rolled out to that branch yet

Great, it was really busy but the website alerted us when they had our table ready

Poor service, food was cold, the bun of the burger was still hard and coleslaw was actually rotten…..

Superb food great service and value for money .

Come se miuto bem e bom atendimento

Food so tasty as always! Specially the chicken liever! Yammy

Very happy with my experience at Nando's Lakeside, particularly the service provided by Jayden which was 10/10

I ve ordered 1/2 chicken and recieved 2x1/4 chicken. Food was ok,service was so so.

It was dark,dirty and couldn't believe the service. There was one gentleman who was polite and attentive. The food was substandard considering ot was just chicken and chips .. nothing special at all

Nothing special, it's as expected.

Food is classic Nandos, can't go wrong, tasted smashing. Big let down was how small, cramped and over crowded it was and the layout didn'thelp that. Also found staff to be unhelpful and even had a couple of rude employees that were blunt and even heard one employee telling the table next to us that they couldn't order at the till even though my table had just done it ourselves.

Venue in the food court was spacious. Ordered using QR code table service. Food didn't arrive all at once meaning we could not eat together. Food otherwise we was good.

I love the choice of food places lakeside has..but only thing is the seating area isn't enough.still kept very clean.