Nando's Finchley in City of London, Westminster

Very cold in the restaurant. Music was really loud and not the usual nandos style and bustling atmosphere. Toilets were also really messy and gross. I think they may have been understaffed with how many customers there were.

Special thank u to the chatty gent who took my order, very lovely customer service. Food amazing and arrived so quick. Thanks nandos see u soon... Fish allergy girl lol 😆

Waited ages at the till, one guy serving and it was really budy. no cheese, no mushrooms, no med salad, no mash, no hot sauces, had to wait for plates and glasses. Staff not helpful maybe as they were overwhelmed. Floor was really dirty. Overall possibly worst nandos visit!

Waited 25mins which is not a problem. Waited and got a table. When to order for the family and told when ordering the have no cheese or mushrooms for my mushroom and halumi burger. None of my wraps have cheese as they have run out and yet charged full price. Person at the till not bothered either is the manager. How hard Is it to tell people at the door they don't have cheese or mushrooms. As a vegetarian we're are already limited. Personally should have deducted something off the bill yet they minus it off the receipt. Why minus it if you don't have it. I wanted it, you did not have it. They are not bothered only interested in sales an no customer service.

Thanks Firatcan for the great experience Top service

Great meal due to the service and kindness from Firatcan.

Ten out of ten , as usual with nandos

Just visited for dinner with my boys and the lovely lady caddssia was very funny and made us all laugh, food was lovely as always

Brilliant service and staff. 10/10

Wonderful service - there was a slight mishap with an unavailable menu item (not the staff's fault as it was on the ordering app via the website), and the manager went above and beyond to make sure we were taken care of when she didn't have to! Food was fresh and hot and came relatively quickly despite how busy it was, one of the best Nando's I've been to. Thanks guys!

Amaizing food and stuff, clean and good atmosphere Worth spending evening there Definitely recommend Nando’s at great niet leisure

Special thanks to Emily the manager she has been amazing , Chai supervisor with a great smile on his face providing best service and Firat for making are day Special by your service. You guy's are the best , love going this branch because of there service.

I’ve always enjoyed the food here, but this time, the experience was disappointing. The food was great as usual, but the customer service was lacking. We waited for 50 minutes before our meal even arrived, and I had to go up to the counter to inquire about it. The staff member was unprofessional and gave unreasonable excuses when she finally acknowledged the delay. I expected much better service, and it really put a damper on the experience.

One of the best Nando's ive ever been!

Firatcan out waiter was excellent. Food came quickly and was lovely.

I eat a lot of Nando's and this branch is consistently the best Food is hot, fresh and prepared quick. The staff are also great.

I would have given them a 5 star but the service wasn't great. Staff were not helpful. The manager, i think was kind enough to give me a different drink as a fly went in my drink but everything else was bad. They’re contactless wasn't working for Nando's rewards card, so i wouldn't hold them up i said id come back and give the card number. Only to come back to be told i had to go online to do it myself, after waiting in line forever, then nobody came to check on us at our table, staff was only checking on other tables to see how everything was as i observed with my own eyes, also wanted to order desert was told to order after food, fair enough, so ordered through app on table because no one came to check on us or removed plates we used, had to ask. For some reason desert order got cancel and refunded so went to a customer service rep or manager to ask what happened, they explained that if i didn't get a confirmation it didn't process so it was my choice to stand in line again and order desert and or order from table again instead to assist me so i left and wont be coming back.

Great food and service, Basha was wonderful!

Amazing service, manager and staff should be proud of themselves, ice cream was top tier also.

Bad behavior for riders Nonsense noticed

The food is not tasty like others and Rude behavior for riders noticed

Food is not good as well the staff Ever rude and non professional behaviour for riders noticed from the employee tas and other staff as well

Food and employees are not good as rude behavior notice with riders i was hurt

Spacious, very good staff, enjoyable meal, loads of parking

Delicious!! Catering a group of 12, and they delivered!!

Always have a great time at this particular Nando’s.

Serving uncooked chicken, after waiting 20 minutes to change it, we got nothing. We only ate Chips. Unbelievably bad service. I don't recommend this place to anyone as a nandos lover.

Served super dirty glasses for the drinks, when asked to have some cleaned ones staff rolled their eyes. Then asked for some straws I been told they didn’t have any, while the table next to us just been given 2. I understand we are in Nando’s and I definitely don’t expect a super service, but here even the basics are missing. Very poor.

The staff were very friendly and accommodating. Sanchia was very quick, efficient and friendly, despite it being so busy.

Food great, bit pricey as is usual these days. Service could have been better but overall staff were lovely.

Firatcan is always very polite and caring every time we visit this nando’s, was seated very quick and didnt have to wait long for our food.. always happy everytime we visit

Food was good, and the server was very friendly and helpful however the restaurant smelt awfully bad. One staff member did spray some air freshener around the restaurant which helped a little but didn’t solve the issue completely.

We went there today,I made a mistake with my order and our waitress/manager was amazing..she helped us immediately and the food is so good..

Baska was absolutely amazing! I came here with my family for dinner and she was so so sweet and careful! Everything was great! I would 100% recommend

🚨 Ruhan fake manager has a terrible attitude 🚨What a terrible behaviour My family and I decided to have dinner at Nando’s Great North Leisure We arrive at 21:45 we stay be the door about 10 minutes all the staff keep staring at us it was my , 2kids, mum and dad waking with 2 crutches after a while a guy came over start saying we can not accept you as we don’t have the staff to serve you but on the other hand he gave me a look his refusal for my old dad waking with 2 crutches I asked him still more than an hour and refusing us he said yes you leave or I call the security, for what reason he was to call the security , I am an owner of 4 Resturant’s which hospitality is my main job and passion I never treated a customer in that way , he did not shame he is sending us away with an old man limping I asked for a manager to speak to he pretended he is the manager as I found out he is a supervisor his name is RUHAN I have recorded a video to proof he refused us for no reason I really felt so bad and humiliated in front of my family and your dinners to be treated in that way Looking forward for someone to contact me I have reported that to Nando’s head office Please check my photos as I could not upload the video Full video is available for real managers

Child friendly. The only downside for me was the background music was too loud 😞.

Good restaurant, good service food is on point great staff 👌🏽.

Dipen is a brilliant waiter, he went above and beyond to ensure our experience was up to standard. He even brought us the new saka sauce 😎 👌🏻

I’ve been going to this Nando’s for the last 12-14 years never had an issues or problems would have given them a 5 star as the food is good only fries was cold but I don’t think it was due to the cook but temperature to restaurant seems cold. Service is good as well, until a waiter came to our table asking if we were finish eating as they needed the table for other guest which he wasn’t rude about it was just unethical as we’ve paid and wasn’t ready to leave as yet as was in a meeting and wanted to order desert but ended up leaving.

Terrible service, very slow but ionut was very kind and understanding. Waited 2 HOURS for my food that never arrived staff kept saying it was coming, got my refund, finally got my food in a takeaway box and left... this branch is terribly ran. Nandos fix yourself

Currently waiting an hour and a half for my churrasco burger meal and mac and cheese on the side. The staff are running around like lost chickens asking me if each plate is mine and none of the food is mine. Management is horrible in here staff seem incompetent . CAN I HAVE MY FOOD?

Think standard of nandos has declined. Just not enough staff here. A lot of waiting around for plates and cutlery. The staff do their best.

Very good, friendly and smiley service. Basia was very friendly and made us smile! Thank you for the service

I came 21:42 they didn't serve me they said takeway only.

The nicest staff! Never had such good customer service at a Nando’s!

Good place for a quick dinner, Basia was very good at welcoming us in and service was very good. Only thing is it was cold as there was an air conditioning vent right above the table so the food got cold very quickly.

Walked in alongside my sister hoping to have a pleasant meal after 2 hours of deciding, after ordering what we wanted to eat, the food showed up within the space of 5 minutes and surprisingly, I was left to go home with stabbing pains of salmonella

me and my friend asked to be seated on a booth because it was too noisy on the table they wanted to give us and everyone said no but one of the members of stuff, polish lady with red hair saw us sitting in the middle of everything and she helped us move to a booth where we could enjoy our food in peace, thank you so much for your help!

My side of chips was significanyly smaller than my grand daughters. However when I flagged this to the waitress she offered to bring some more free chips for the table which was nice. They run out of napkins.

Delicious 😋 chicken highly recommended nandos in finchley

Nando's Finchley offers a vibrant atmosphere coupled with the distinctive flavors of Portuguese-inspired peri-peri chicken. The restaurant's ambiance is casual and welcoming, perfect for gatherings with friends or family. The menu features a variety of flame-grilled chicken dishes, from mild to extra hot, catering to different taste preferences. Service quality can vary, but it typically aligns with the fast-casual dining experience. Overall, Nando's Finchley provides a satisfying dining experience for those seeking flavorful and affordable meals in a relaxed setting.

Amazing food love chips and garlic bread

The food was okay and pretty typical of Nando’s. The chicken was tasty, but the sides were a little disappointing. The Peri-salted chips were cold and the spiced grains & butternut squash hardly had any butternut squash and green beans. Not the end of the world, though. Service was friendly. We were greeted warmly with a smile by the young lady. The atmosphere was okay. The tables on the upper level are packed quite tightly, but luckily it wasn’t too busy when we were there.

really really nice place, customers treated well even when it’s busy! beautiful and tasty food Basia treated us very well :)

Food was great. My time here was made a lot better due to a waiter called Bashar.. she really looked after us and kept up checking up on us

Great experience and very friendly staff. We were offered free pastel denata’s which were lovely. Chicken was amazingly done. Recommend this place!

Emily got us seated nice and efficiently. Food came quick. :)

Unlike many other Nando's outlets this one feels very neglected - for example we noticed discarded food all over the kitchen floor and the general feel of the restaurant is run-down. Substantial improvements are needed here.

The place is just opposite the Hollywood bowl. Food was great tbh but portion was a bit disappointing. The chicken didn’t come the way it was described in the menu so We had to get a burger and that was more filling. Whereas we were trying to eat real (healthy) food 😄😄 Apart from that, the food was really tasty. Love that they have many spices if you love very peppery stuff you’re good! But having to go all the way to the front to get it isn’t always one’s jam 🥴🥴

Just had dinner at this location tonight, and I was welcomed by the Rasca, very friendly and sweet host. Congrats to her

What a terrible place to go. Staff seemed extremely numb when it came to customer service. Wasn't even that busy. Asked for a specific table, restaurant was half empty; we been asked to sit somewhere else. Found feathers in my partner meals. Waitress dropped food from the plate on the table as well. I would not come back again. Place in general looks just dirty.

Lovely lady basha friendly staff thanks

Not too busy...but smallest chicken breasts ever...very poor value but rest of the meal was ok..flavour as ordered

Good tasty chicken, but getting expensive for what size portions you get

Delicious tasting food as always another nandos that is great,

Food was good, but missing items. General ok, very busy place.

Only thing they do not sell halal food otherwise with the same food they would attract all local Muslim residents and surly would hike their sell.

The speed of service was fantastic, the staff were friendly and really attentive. Food was really good as well.

A disgrace! I poped in on the 21st oct and dropped a football themed cake for my nephew who was celebrating his birthday there that day, along with mini football candles and an extra personalised cake topper, o ly to hear from my sister in law that the cake came over with two random candles on it and no extra topper. How disappointing and disgusting to STEAL some candles, which would have added to the cake design. My nephew was expecting something else than he got because of someone so unresponsible and careless. I wish someone to contact me and compensate my sister in law for making her stress out.

Got food poisoning. Went for lunch on a Wednesday. Noticed the chicken is kept cooked in a draw, Thought nothing of this as I worked in a kitchen and I know the tricks. Obviously they did not heat up the chicken properly as my food was ready in a few minutes and I spent the next day with the runs. I had no dinner so it could only have been the chicken. I paid cash and did not get a receipt if I did I would be taking this up with Nandos. Come on guys do better, we come to you for good chicken at least cook it fresh!!!

Excellent branch of Nandos! Very clean and well organised; food came quickly and was very yummy! Staff were especially nice and helpful, particularly Basia (sorry if that spelling is wrong!) who made sure we had everything we needed. Would return and recommend to others.

My daughter is gluten intolerant and the manager, Emily took great care to make sure that we would eat tasty food that wouldn’t make my daughter ill. Emily showed great attention to detail and it was obvious that she cares. 😊🌷

Very nice food but I must say the incredible service by ‘Guy-Fred’ made our night so much more enjoyable, super accommodating and friendly! Would recommend!

Great day out typical fare for this type of restaurant

The restaurant was clean and had a great atmosphere. The service was prompt, and the food was good.

Taz and Yerai gave wonderful customer service and made sure we had a brilliant dinner!

The best Nandos I ever been to! Very friendly staff, quick and nice service. Nice decor.

Quick service and friendly staff

3 stars for atmosphere because it was a daytime visit, so it was not busy enough to create an atmosphere! First time at Nandos, will definitely go again!

staff are lovely and food is well presented but manager ionut is extremely rude has no customer service skills.

Coming to nandoes in Finchley the customer service I've received is always excellent. Aron the young man who is always at the till delivers good customer service. He is always friendly and if I was the manager he would be given a pay rise. I have never had a bad experience at this nandoes all the staff are great.

This place is an utter joke! Don’t go!! We queued for 20 mins just to order and sat for a further 45 mins waiting for food during which time a Nando’s waiter dropped a plate of food down my coat. We noticed that 4 groups of people got their food before us when they had sat down much later than us. The guy who took our order at the till was super friendly and the manager was very apologetic when food and sauce was spilt all over my coat, but the rest of the service there was just so bad. Got money back and left! Awful, disorganised and stressful. Not what you want on your Saturday afternoon!

Very nice food brilliant service I was served by tas And it was a wonderful experience. I will definitely visit here again

Guy called Aron in there was so nice and helpful Nando’s Need more staff like him and food was delicious yammed it all up

Good place to eat as a group. They did my order wrong which caused confusion but it’s cool. Food tasted nice.

Portions got very small especially chicken wings

Awful. Chicken wrap and chips all Luke warm tiny piece of chicken and dry.

Marina was great and super helpful! Best nandos experience

Great attentive service at Nando’s North Finchley. Particular mention to Isabella, you were charming and really helpful in the midsts of a busy evening service. Delicious food as always and a great atmosphere. Thank you again!

Usually better than this. Had run out of thighs and hot was Uber-hot, quite hard to consume. Staff were great as usual.

Dissappointed, Chicken was really dry, won’t be back in a hurry!!

Two orders of peri chips costing 3.75 each should NOT look like this. One box considerably less than half full. I know the place was busy, but tonight's meal was a joke.

I am disappointed when I ordered a sharing platter for delivery. They did not include cutlery! How are the costumers going to eat the chicken and rice without cutlery! Please don’t forget to include cutlery with all your deliveries.

I order 1/4 chicken and 10 wings. The chicken was completely burned testing sharp and coal. and the wings was undercooked could see the blood on it.

Pleasantly surprised by the attentive and quick service at this branch. They accomdated us without reservation and went out of their way to help with our allergies. Decent food. Well worth visiting if in the neighborhood

I would give zero if possible. Came in at 9.30 in the evening with a small child. They lost my order (do you know how is possible to lose the order?!? go there they know). At 10.04 waiter comes asking what i wanted... I want to be served in time. I ask for a refund, the waitress refunds me in cash and does not refund the drinks (nearly 10 quids for a coke and a very posh tinned wine, never seen it before, only in cheap aeroplanes).... what about 30 minutes waiting for nothing,,,, shame on you 10 quids I buy a drink an a meal at Muswell hill Wetherspoons, better looking place and more welcoming, shame on you

Always my first choice whenever i visit the location for cinema. It was good to spend time as well with my workmates

Good old Nando's Good food always reliable clean nice location. 👌

Food is good, service is satisfactory, it’s mostly busy but alright, it’s clean . I visit often and recommend it

I was pleasantly surprised that Nando’s cater for vegetarians. I have been avoiding it all these years believing that all they sold was chicken! My husband and son enjoyed the chicken, while I had a tasty veggie meal. Staff were friendly and, although we had to wait 30 minutes, we could go and entertain ourselves elsewhere while waiting for the call, which arrived promptly. Thankfully we did not have to use the App to order. Food arrived in good time. Choice of refillable soft drinks is a good idea. The restaurant felt airy and comfortable. I liked the big windows. Overall a good experience.