Nando's in Halton

Ordered two meals for lunch today, the chicken quality was enough to turn us both vegetarians! It was black, fatty and very vainy! No member of staff checked to see if our meals were ok, so I laid it all out on the plate and left, hoping they realised when clearing it away. It's not the cheapest of places for lunch and I would expect higher quality of meat served.

I picked up a click and collect, spent 42 pound on lunch for myself and partner to find sharp metal in my partners chicken after she started to eat it. Luckily her mouth wasn't cut. Disgusting experience, I have complained 3 times to have no response.

Ordered food for delivery, usually food is fantastic, but this time the chicken wings were covered in grease, dripping with it and leaking out the box. Ate half and threw the rest away. Waste of money, and now I have a bad stomach. I will probably give this particular Nandos a wide berth in the future.

Lewis greeted me at the door with a warm smile and took the time to go through my order with me which I really appreciate. My overall experience was really great and my food was fresh/hot from Nandos, Widnes.

Amazing food amazing service! Ruby Whiteside was so good especially with the kiddies! Would deffo come again x

Nando’s Widnes is insane, for the past few months we’ve visited frequently and the food is always so consistent. Tom is wonderful too, he’s an asset to the company.

Be aware they do not accept blue light card Asked why she informed me I needed my work I’d despite blue light verification and walked away shrugging her shoulders y saying she thought it was new policy Not had this response before What customer care not. Food and service ok

Waited 30 mins for 2 of our 3 meals ordered to arrive. No sign of the third or any staff but after waiting 5 mins I walked up to the hot plate and saw it under the lamps with 10 or so other meals. The salad wasn’t great after being under a hot lamp for 5 mins and was told that the restaurant had no salt which is weird when selling chips. No great to be honest service non existent.

The tomatoes on the salad should never have been served as they were passed their sell by date. Chips cold. No glass for my drink. Staff standing around chatting so couldn’t get their attention. Nobody asked if meal was ok. One staff member with tats, ring in nose and ear hoops stood chatting to a girl customer the whole time. Putting things in her hair, ducking down hiding from the manager to use a mobile, roll cigarettes Never even washed their hands after all that. And no they were not on a break. Gave up trying to get my drink and left. Very poor service. Won’t be returning. Was asked to complete an online review but obviously only want to collect positive reviews as it was short and sweet once I gave my rating.

Fantastic food, Fantastic service, host Shauna was exceptional would definitely recommend .😃👌👌👌👌

We were unable to book a table so went at 7pm thinking we would be ok. The restaurant was not full but we were told there would be a 30 minute wait and we left a phone number and were asked to leave and await a text. We never received a text.

Food was lovely as always. I wanted to use a £20 gift voucher which wouldn’t work on paying on my phone (due to covid) so the staff were so helpful a young lad helped do it for me, which was great.

I mean with this new QR system they are basicallh eliminating all customers with older phones. Finally managed to get inside even though it was empty we had to stand outside. I literally mean empty it was 11.30am on a Monday. The only people eating were two staff members sat on separate tables. It was nice that they could eat they must have known how to order the food. Ordering the food is soooo hard. The Internet connection in there is so bad my 3 G wouldn't work. Then I couldn't get on to their WiFi either. Asked for help, young lad unable to say much other than keep trying. Eventually the menu loaded. Once ordered food amazing as usual. Not given much sauce in the little packets they are now using. Asked for more which came fast. I literally love nandos food but I cant justify 45 mins of trying to get inside an empty open restaurant and ordering on a phone for no reason when I could have safely ordered at the till.

Ordered meal to pick up for four. Chicken burger looks bland sloppy wet lettuce. Bean burger was not a burger just slop put in a wrap no texture. Chips cold portion of rice not even a tablespoon. Chicken dry and tough a totally disgusting waste of money.

All good, waited outside after adding details on the app. 10 mins table was ready asked to come inside taken to our table and ordered again on the app. Use Nando wifi as signal isn't great inside. All nice and clean, staff very attentive, waited about 20 mis for food but was hot and good. Noticed the queue was getting long when we left. Overall great thanks.

Ordered food by telephone on 16/03 order taken by Ryan who was very friendly and efficient. Food was ready exactly when told to collect and was still piping hot when we got home. We ordered a large family order with starters and it was absolutely delicious, cooked perfectly, hot and well presented. We ordered a range of burgers, wings and a veggie options and all delicious. Well done Nando’s Widnes we will definitely be recommending your take away service and will ordering again soon.

Always enjoy it here, food spot on, staff attentive. My only quibble is that even though they clean the tables thoroughly before you're seated, the sauce bottles are returned to their shelf but not cleaned. It seems to be the case everywhere I've noticed. We use a napkin to hold the bottles as they're sticky & been used by other customers. A quick clean of condiments should be standard, do that and 5star.

Visited on a Friday afternoon. The staff were friendly and food was served quickly and it was hot. The cleanliness of the place hasn't changed with the staff clearing tables and cleaning the floor quickly which was a mess from a large group of children who had just broken up for Christmas. I would have no trouble with visiting again.

It’s a good restaurant for a quick meal. Plenty of parking the service is quick clean tables and the food is good. Nothing to complain about nothing outstanding but it’s a typical Nando’s and you get what you ask for and nice tasting food.

Cant really go wrong with Nandos. The food was great, the speed we were sat down, ordered and recieved the food was good. Cant really complain, although it definitely isnt a 5* restaurant.

Called in today and I ordered the chicken breast which I sent back straight away due to being cold along with the sweet corn mash,? The replacement arrived which was dry and I think the same piece of chicken I sent back Surely not We got meal vouchers and left

The service was slow and the food took forever even though it was quiet. When the food did arrive it was cold. Quite poor standards compared to others in the chain.

We visited at Sunday lunchtime when it was quite empty, but it quickly filled up with customers. We were greeted with a smile by a friendly member of staff, and we also received a friendly goodbye. All the staff had a neat and tidy appearance, were very friendly, and refreshingly professional. The food itself was delicious, perfectly prepared, and was delivered quickly to our table. The mood and atmosphere of the restaurant was very relaxing, there was calming Latino music playing in the background, and the overall layout of the interior furniture created a light, airy, and spacious feel. The toilets were immaculate, as was the whole building. The staff all appeared to be happy in their work, which you sometimes don't get in certain other restaurant chains, and this in turn promotes a more pleasant experience for the customers. Couldn't fault it actually....so I won't! Well done Nandos, The Hive, Widnes.

I have never walked out of a restaurant before......well done nandos.Thursday early evening didnt even get welcomed at the door and we where not the only ones.It took 10 mins to get noticed and sat down.we walked out after 20 mins of nobody acknowledging us or asking if we wanted drinks...restaurant was at about half capacity

Recently I visited nando's in widnes, we were sorted to a seat but when we saw a couple leave I politely asked if we could move to the table they were sat on to which one of the waiting staff said yes came and cleared the table and cleaned it for us to which i am very thankful for. We went up to order food to which the man at the till said I'll get someone to sort it for you as I have a lot of drinks to sort out, to which we were very happy to wait as we understood the experience from our own work place. We ordered our food which came within good time to our table and we throughly enjoyed all of it. Overall it was a great experience with great friendly staff on board to help us out

Having been to many Nando's restaurants, i would highly recommend this one. Although being located close to a cinema, bowling alley and ice skating rink, it is big enough to get a table (i always visit in the daytime). Food is always lovely and customer service is good. plenty of cutlery and sauces plus toilets are always clean. What's not to like?!

We came to Nandos tonight short notice and little time before close and the young lady Sophie actually was are life saver put us through some food ... service with a smile and very polite and welcoming couldn’t do more even if she tried ... will be returning again very soon :) great staff

As always lovely warm welcome .so easy to order .food arrived which was hot and tasty .staff are always happy to help and never too much trouble to assist you .your lucky to have great staff .we will be back

We came here with the family for my partners birthday. The food is delicious and there are lots of choices and options. The food was cooked well and tasty.

Greeted by the entrance even though we was first in. Staff friendly, food served quickly and fresh. We ordered fino pitta the staff kindly swapped the chicken thigh to breast. Definatlry recommend purchasing perinaise 50p.

my meal was very nice and the portion are very good. this is a well known restaurant and is a very good place for all type of occasions.

Went over the Christmas period. When arrived was greeted by a polite helpful member of staff. We were told there would be a 15min wait for a table which we agreed to as it was very busy. After 5mins we were shown to a table. Food was served quickly & was good. Its been a number of years since we last used a Nando's as we weren't impressed but the Widnes one has restored our faith & will be returning again.

Visited Nando's, Widnes recently. It was very busy but we were quickly shown to a table and ordered food which arrived within 10 minutes or so. All six meals were thoroughly enjoyed. We will be returning and would recommend this fast food restaurant.

Took the girls for a meal and can’t say anything negative! Quick and friendly service, lovely decor and the food was great. Nando’s now does gravy which is a reason to go in itself 👍👍

Good as always, if you’re going whilst the Christmas menu is on, make sure you try the gravy they have, it’s spot on

8 of us booked a table and arrived. All ordered, food took a while to come but not an issue as we had conversation. When the food arrived mine was burnt to within an inch of its life! (See photos) as a chef I’d have been embarrassed to send this out. I’d have complained except the length of time it took to get the food initially I didn’t fancy eating alone! Also the air-con was blasting away to the point we were debating putting our coats on! Very poor for £40! (That’s just me, my partner and son... Sure the prices are creeping up?)

Food was ok, but place not so clean, if get takeaway always get the order wrong and because by the time we get home to Runcorn not worth going all the way back, needs to sort doing correct takeaway food orders and clean the place

Arrived at Nando's to be met by helpful staff who showed us to our seating area..Menu was easy to follow,ordering and arrival of food was simple and quick..Although staff were extremely busy they were very apologetic about a missed order..understandable under the busy circumstances..Food was enjoyable and the atmosphere relaxed...Went here with our son and his family for his birthday lovely meal our son recommended it and we were not dissappointed.

I have heard people talk about this place like it was the be all and end all of places to eat ,Alls I can say they must be very easily pleased ,Took a while to get a table ,I could see plenty of tables that hadn't been cleared,The staff seemed to be all over the place, When we got our table it was sticky and still dirty ,

typical nandos experience....although the window was smashed and the frozen yogurt machine is never working. would have been nice to be told this before ordering. staff training needs a little work before id recommend to anyone.

Visited here on Friday night with the guys, as always it was very busy around 7pm. When there is a queue customers congregate in the small doorway to get out the rain, unfortunately this meant that there were several people staring in through the window with their hands on the glass to prevent the glare, watching me eat every bite. I felt very uncomfortable! The conversation in the doorway was “he’s onto his chips now so they will be gone in a min”. We felt like exhibits in an art gallery or animals behind the glass at the zoo. When the staff member came to check food was ok we asked her to stop people looking in at us but she wasn’t willing to do this. Food was unbelievable as always, everyone loves a cheeky Nando’s.

Thursday afternoon visited with our Grand daughter who is a regular. She has told us how good the food is as we both like spice. We were very impressed a choice of heat. Overall very good service was good as were the drinks would recommend the clowdey lemon aid.

we have ate here a few times and unfortunately don't know what to really think. sometimes they are great others the staff look like they have all had a lobotomy. food is always good service varies.

Great for plenty of free parking. Seated quickly and not too long of a wait to give food order. Food arrived quickly and when something was missing was quickly sorted. Nice clean restaurant with tables quickly cleared. Would recommend.

Been a few times this month great selection of food, good location and easy parking. Had the chicken In pitta with the halloumi and bottomless coke. Not many beers to pick from If you want a beer. Love that you can try all The sauces.

Visited here on our way to Liverpool airport (we are from Leeds). This place was so good that we decided to return on our way back home! Food takes time to prepare, which I think is a good thing. Food seems fresher and better prepared somehow, compared to what we have experienced closer to home. Nice people. On a cold day, the double door doesn't keep out the chill each time it opens so sit away from the doors if you can.

turned up at 9.45. Ordered food and was told a 20 minute wait was on. SUPRISED as it was not busy. Sat and waited until10.40 for food and at this point no one else was in restaurant, the staff had started to clean down the grills and and put stuff away. Was not until we approached a staff member to ask where our good was that they remembered we had not eaten yet. We was told that the food would not be long, no apology or nothing. We asked for our chicken well done but this was not carried out as they had rushed to cook it. When we finally got our food it was nearly time to close. Staff members did not once ask if food was ok but instead ran around like children swearing across the restaurant and shouting RAT, to which a reply of F?*$ was shouted when they realised we was still Eating. Worst experience at a nandos yet!!! still never received an apology for late food or behaviour of staff.

As a regular nandos customer I was dissapointed with our meal this evening.

Had an amazing lunch working out the office at Nando’s the staff are all’s great here I have no faults. Top marks for great food Gluten-Free 💃💋 and woohoo for the staff.🌟happy eating FB Paula Newland FB #bcozwecan #homeschool twitter and instagram

Great atmoshere,had to wait 15mins longer than expected for our food,but when it came it was great.they even gave us a voucher of what we had spent to apologise so we can basicscally go again for free

Good quality food 🥘. Efficient service. 101% recommended this restaurant. Nice people and enjoyed the food.

We visited here after hitting the post Christmas sales. We had a great meal, the service was excellent and our food was superb. Nando's is always consistently good, you know what your going to get and they always deliver.

This was our first ever visit to a Nando’s. it was a Christmas treat for our eight year old daughter.

We visited Widnes Nandos earlier this evening. After a friendly, warm welcome we were seated immediately. The food arrived quite...

Popped in here last night as a party of 5. We were told that no large tables were available and...

First visit to a Nando’s anywhere so gauging my whole opinion of the chain from this single event. Perhaps the...

Food fine, service okay. None of this matters if the toilets are this awful. There was grey grime/sludge in the hand drier, toilet roll on the floor, the sinks were blocked. HORRENDOUS

The staff where nice and the food looked great but after eating it i have been really ill for 3 days. I will never go to a nandos again.

I went today, my daughter wanted to enjoy a Nando's they where busy the manager said wait 15 mins

I think this was my last ever trip to Nando's, every time we go it's always the same issue!! No cutlery and then slow service followed by even slower staffWe finished our meal, after 40 minutes and two reminders the staff still hadn't cleared our plates or brought the birthday cake out for my nephew.This was the same the last time we went, sloppy service lets the place downWe won't be returning - ever again

Food was hot and tasty and came in a prompt manner, until we ordered dessert. It took 30minutes for a few desserts in a not so busy restaurant. We asked where they were but apparently they had the 'wrong table number' on the till even though our receipt said the right table number. They came 2 minutes later with all the Ice cream melted! Again we had to ask for fresh ice cream and then wait another 5 minutes just for spoons.The food was nice but service was extremely poor.

Everything was nice and hot, cooked well. They do takeaway as well as sit down, which is good as it's always busy in here!

Saw it was busy when I entered so asked how long a take away would be and was informed 15-20 minutes. Actually it took 40. To be fair twice I was told it was on its way and the staff member apologised for the wait. However what left me disappointed was the quality of the food after the wait, cold soggy chips, a plain piece of chicken when I'd ordered medium and extras I'd paid for (cheese and pineapple) missing from the contents of the pitta.

I have been here quite a few times now and each time I've walk away really disappointed!! I have ordered quite a few takeaways also and each time there has been a problem. I have returned thinking this time maybe better but this is never the case. Staff attitude's are always awful here, restaurant very small. Avoid this Nando's!!

We came as a group of 5. After queuing for 15 minutes to order food, I was told that there was no vegetarian options left (18:30pm) this is not the first time this has happened. I think management need to have a better understanding of their customer base. Customer service was poor tonight and missed a meal off! Perhaps a trip to another restaurant in the future

Food was nice bit messy on your plate but tasted good. Price is good especially with NHS discount. Toilets were really bad someone had wiped poo all over the middle toilet and the other 2 cubicles didn't lock a member of staff opened up the disabled toilet for me and was glad at 8 and half months pregnant I wouldn't have been able to squat. Overall a nice place but quite dusty and in need of a deep clean by no means dirty just a little dusty.

We visited Nando's again on Friday night. There was quite a queue when we arrived but the waiter immediately acknowledged people in the queue and gave them a pretty accurate waiting time. When we were taken to our table the waiter apologised for our wait and explained various things to us about the menu. The food came quickly and it was delicious! The staff at Nando's Widnes are really nice and very helpful

We have all got to love Nandos! Great service, food and cleanliness. Toilets are spot on. Each restaurant has the same level of standards. Take aways are just as great.

Da Nando's a mezzogiorno al posto del solito sandwich. E' un locale easy frequentato da famiglie e giovani. Menù a base di pollo ma anche hamburger ed altro. Si può scegliere fra cinque gradi diversi di piccante. Bibite a volontà. Si ordina al banco e si aspetta al tavolo numerato. Locale piacevole ci verrei con la famiglia se ne avessi l'occasione

good food, good staff, lots of choices and good with families and children. service very good but a bit on the pricey side. Nice for a treat though.

Good part of the chain! Can't fault this particular Nando's!! Always good service and good food! Will return

Fantastic food, great service and reasonably priced. We had to wait quite a while for our food but the place was really busy. The kids loved the refillable drinks and frozen yogurt.

Went with a friend and even though it was busy managed to get a table within 5 minutes. Staff were friendly and helpful and the food was very nice. Would definitely go there again.

Visited at a quiet time of the day so was seated and served very quickly. Food was very quick indeed being served and tatsy.

A very very restaurant. You always have to wait for your seat it is so popular, you then have to queue to order your food.Good atmosphere.

You may find it strange, but me and my family had never been to a Nando's before. We visited the widnes branch after I've skating and so where so hungry on arrival. We pre booked a table for a birthday party requested balloons etc over the phone. Upon arrival we where pointed to our table.... no balloons, nothing.! For a little girls birthday, this was so disappointing. They came over and said they had no sticks for them.. On top of this, we had no idea that you had to order everything yourself at the tills... and no body told us. We sat waiting for ages before we asked a waiter to help us with drinks.. to which we were told 'oh you get them over there' pointing at the other side of the restaurant. So we ordered and paid for our drinks. Sat down, waited again for service... Again we had to ask, a girl then came over to explain the whole situation. All of the food came out at the wrong times starters, mains etc. It was chaos for a family meal. There where queues outside by the window where we were sat, so people can stare at you eating and there where queues the length of the restaurant to order food! I felt like I was back in school. Really poor service and you felt rushed to eat, so that they could accommodate the hordes of hungry people waiting. On the plus side, we all agreed that the food was good! They have veggie options too, fear not fellow veggies! We complained to a staff member on the night about our experience, he was rude to begin with and didn't want to talk with us until after we had ordered, paid and eaten. He then came over to us once we had finished to talk with us! Convenient for him as he offered us 'his staff discount' as a GOGW - I find this terrible customer service. Especially as we couldn't use this on the night as we had already paid.We now have a 'discount' for a restaurant I will never go back to! Top work Nando's!

You know what you're getting - chicken served fairly promptly and with a smile. The staff are great but there aren't always enough clearing tables - a lot seem to hide behind the grill for extended periods while a lot of orders pile up on the pass.

Fast service, friendly staff, a great Nando's restaurant although.... the chicken thighs are smaller here than in other stores I've visited?

One of the best local Nando's restaurants! Service was really good and fast, cant complain, creamy mash is the best side! Corn on the cob always fresh and cooked nice, can tell its not frozen! Thanks

You know what to expect and get it service ok food hot can't complain refill drinks a bonus Nando's standard

Greeted by a friendly face and shown to a freshly cleaned booth. We ordered extra hot chicken x2, peri chips, peri rice, coleslaw and a meditteranean salad. We didn't wait long and the food was excellent. My chicken breast did seem a little on the small side but that's the luck of the draw I suppose. The restaurant was so busy but the staff still managed to make a relaxing atmosphere. What's not to like about a Nando's? Fresh chicken, salad etc...it's not junk. Nando's Widnes it definitely the best Nando's we have tried to date. Staff are all very polite and can't do enough for you. Will definitely be back ...

Nothing out of the ordinary, just very standard in line with the Nandos brand. We were late arriving, but weren't made to feel hurried or unwelcome. Will definitely go back.

Not been to a nandos for a while but will defiantly be returning soon. Friendly staff an food was of a good quality and cooked really well

Place was clean enough, lots of staff on, food was out very quick, too quick I thought, but then again I like to have a short wait for food to arrive so I can settle and have a drink / chat with whoever I'm with. Staff were friendly enough and the food quality was good, it always just feels a bit budget to me in nandos.

My boyfriend and I come back to this particular Nandos again and again and that is mainly down to one thing - the service. Usually very busy here but the staff are fantastic, friendly and always welcoming, not something you see much at chain restaurants. See you soon I'm sure!

Nandos in widens are very freindly and they are very fast with the food. certain over nandos restruants like up in london have a 30 min waiting list whilst the one in widnes theirs always a table available and one time i went and they messed up the food and it took them longer i didnt mind waiting becuase they dont go wrong often

Busy restaurant, excellent service and good food. On this first visit to Widnes, this branch compared very favourably to other restaurants in the chain.

This place is always packed out the door! Foods always great staff are very friendly and helpful the only thing you could say though is take a jacket it's always freezing in there!

There is not much to say about Nando's Widnes, other than if you like Nando's, this is a typical example. Same menu, same chicken, same decor... The restaurant has always been nice and clean every time we have visited, despite the turnover of covers, and the staff are always very happy to help. Peri peri addicts will not be disappointed.

First and last visit. Food was not bad but shock at how dirty it was. Glasses, cutlery and general areas where filthy. Sadly looked like it hadn't been cleaned people for sometime. The carpet at the front door hadn't seen a Hoover.

I know you are probably thinking Nandos & salad - huh!I am trying to eat healthily and usually have the butterfly chicken breast with corn on the cob and sweet potato mash but last time we visited I ordered the supergrain salad instead of the sweet potato mash. It was so delicious that I ordered it for my main course this time, with the addition of chicken of course!Bottomless softdrinks are a great idea with a 14 year old too!

A friend and I decided to grab a quick bit here before going to the cinema.I’m not sure if it’s always this busy (maybe it being the start of the simmer holidays had an impact) but it was Wednesday evening and the queue for a table was out the door and onto the pavement!It wasn’t too bad in the end as we waited roughly 15 minutes to be seated and had been given a menu whilst we queued so we had the chance to know what we wanted so we ordered food the moment we were seated. We did then had to wait almost 40 minutes for our food! – We had to rush as we almost missed our film start time. The food served however I couldn’t fault it as typical Nando’s quality and as always very good.The only other minor complaint is that the soft drinks machine wasn’t working, the restaurant had bought some large 2 litre bottles of fizzy pop but at the time we were there they’d ran out so our only choice was water. I understand machinery can unexpectedly break from time to time but as free refills are normally a bonus about this restaurant it was a shame no discount was offered to compensate - a small gesture would've been sufficient.

Arrived to a queue out the door , the lad who was in charge of getting people to the tables did a great job of speaking To everyone in the queue in a friendly manner, nothing worse in a queue than not knowing what is happening so he is a credit to the restaurant (he had glasses on and it was 29th June). Told 15 minute wait was seated in 5minutes , food was very nice just like all other nandos really , the portions in this one were a good size no skimping on the portions which is nice to see. Will visit again.

It's all in the title. Can't wait to go again. Staff took time to explain how their service can work for us. Clea. And attractive place and food preparation.

Nice staff.very helpful. Didn't have to wait too long for the meal. I had 1/4 chicken nicely cooked. With rice and corn on cob . All went down a treat with my bottom less drink. Great family treat

Today we went to Nandos and very impressed with the Fino Platter, kids meals and how lovely and friendly the staff were especially the server Emma. A child dropped a glass and spilt there drink and she was really nice taking care of the child and cleaning up the mess. There was an irate customer being very rude complaining about the drink spill and Emma kept her cool and had a smile on her face whilst dealing with this. Would highly recommend, keep up the good work and thanks for employing such great staff Nandos it really makes a difference!

Went last Thursday it was the worst restaurant experience I've had in a long time.We were sat down and given menus, too which the choice is very poor, we waited and waited, nobody even came to offer us a drink, then we realised you had to go and order yourself, disappointed as we expected waitress service and at least to be informed when we went in.When the food came it was barely warm and portion sizes small, the floor was filthy and my glass was dirty. I then attempted to poor vinegar on my food and the top wasn't on and the entire vinegar pot contents went on my dinner.I would definitely not recommend this place.There's no personal touch or service, it's like an expensive McDonald's experience.The food is poor and the place is not very clean.I came out feeling hungry but £50 lighter.DO NOT GO, there's so many better places about.

The staff were fabulous the foods HIT the spot love it here the services and staff are all way top class just like the food Amazing thanks ever one X

Although this is a rather clinical bare open restaurant in a Leisure Park complex, the staff are friendly and attentive so that you begin to feel at home. The food, as always at Nando's, is wonderful.

Visited here with some friends yesterday. When we walked in they seemed quite busy yet very under staffed. We had to wait at the door for over 5 minutes while the one lady hosting was trying to sort a woman that had just come in with a party of around 12 that hadn't been to nandos before by the sound of things.The que grew bigger and bigger while this woman stood enquiring about a tab system and a few other stupid requests. While the lady was dealing with this not one member of staff even thought to come and greet customers at the door. There only seemed to have been one lady taking food from the pass and one on the till while the others all seemed to be stood faffing with the coffee machine.When we finally got seated we went straight up to order. We were a party of 4 and ordered separately. Before I even got back to the table my red pepper dip starter was already there yet my friends hummers (which were ordered before mine) didn't arrive. I had almost finished mine before we manager to get a member of staffs attention to ask what was going on - they were then brought over however this shouldn't be the case.Within minutes later all the food arrived - which pretty much confirms that my friends starter was forgotten about really. We requested them as starters not side orders. Simple little things to remember yet they can't even manage to do that.