Based on 1.855 opinions finded in 2 websites
Based on 1.855 opinions finded in 2 websites
Nº 2190 in 3448 in Manchester
Nº 3 of 4 Portuguese in Manchester
Opinions
Always busy in the evening, sometimes you're waiting an hour or so they take your name and number.
Misba jabeen . 2024-11-08
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Really gone down hill in the last few months. Staff squeeze you onto a table that you can barely move, orders take far too long and kids menu has completely changed, which is very disappointing. Definitely need new management, such a shame.
D I . 2024-11-07
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Spent £65 on a delivery and received the wrong order. I called the restaurant and they said they were aware the wrong order had been sent out but there was nothing they could do. Will never use again.
Gillian McAteer . 2024-10-26
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It’s that bad it stinks in there, plates , glasses and cutlery very dirty,
mohammed Rafique . 2024-10-16
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Nando's.. always great food, quick service and sensible price. £50 for 3 of us with lots of sides and bottomless drinks. Only issue, I couldn't figure out how to use my blue light discount when ordering from the QR code.
Chris Little . 2024-10-06
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Dry food which was average at best. Chaotic service no clean cutlery no clean glasses and wasn’t even half full. Loads of floor staff yet nothing getting done. Some serious training needed in here.
Gillian ca . 2024-10-04
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Too busy, forgot our order, food was average. It filled a spot when we were hungry I suppose.
Jordan Mariner . 2024-09-30
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This is the second time I experience the same thing with the waiting system, the staff do favouritism & some of them are not happy helping you out or even smile to your face overall extremely poor customer service
Fouzia Elhadi . 2024-09-14
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I wish I could give a zero becuase I would becuase we entered to have lunch all was well we ordered at the till becuase we had cash so we did and then we waited 1 hour for food we were so patient until one of my family members who is a heart patient had to eat there medicine and we asked what happend to our food they said WE CANNCELLED this and WE PAID and did not get told we asked them where is the food they said I will come and give you now and remember they placed the order not us and told us it was our fualt somehow we had a family from America come and they got treated so bad and they dumped the food on our table and ran away whilst we were asking a question and the chef came out and said I don't have to give respect to any of our customers which we thought was rude so the manger came which was Alex we think was very nice and asked us about what was happening and apologised unlike her other employees which didn't even say sorry and blamed it on us instead
Aaliyan hashmi . 2024-09-12
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I had an amazing dining experience at Nando’s thanks to our server, Haidi. He was attentive, friendly, and made sure we had everything we needed throughout our meal. His positive attitude and warm smile made our visit even more enjoyable. The service was quick, and Haidi’s recommendations were spot on.
Cupra Leon . 2024-09-07
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Vinimos aquí antes de ir a jugar a los bolos. Como de costumbre, la comida era increíble. Como mención especial a Fahad Por mirar hacia adelante y ser muy amable con nosotros. Fue más allá de su papel. Gracias de nuevo.
Amanda B . 2024-09-06
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One of the worst nandos experience I’ve ever had, nandos has only been top tier but this experience was a nightmare! Waited 40 mins for our food (bearing in mind one of the separate orders was just 5 wings) After asking the manager for an update he didn’t even check anything just said it’s on the grill which we then proceeded to wait another 8 mins, was so distasteful and rude… The food was Luke warm after 40 mins that’s a joke! To top it off everytime we’ve been at Trafford Centre if it’s 25/30 mins late they throw in a little free dessert this guy didn’t even bother to apologise for the delay, none of the staff did was a shambles, will most definitely not be going to this branch again
Faizaan Ali . 2024-09-01
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Had the worst take out Nando’s ever! Chips were not fresh at all, soft and cold, the boxes of rice were half full, literally like they had been half emptied.. all the food was cold.. AWFUL
Lee Donnelly . 2024-08-31
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I go to parrswood Nando’s every other month or so, this time I had the pleasure of being served by Jamie V. All I can say is that the service was absolutely immaculate, I understand Nando’s can get very busy, making it harder for employees to provide consistent customer service to each customer but Jamie excelled, welcoming my friend and I. Once we were seated the food came to us incredibly fast, this is not necessarily a good thing because that usually mean the food has been left, but in this case the food was fresh, warm and scrumptious. The regular check ups from Jamie made me comfortable and relaxed. You can see that he doesn’t rock up to the shift for the sake of it, I could see the enjoyment in providing great customer service. All in all, an incredibly pleasant experience made better by the outstanding customer service provided by Jamie V. Highly recommend.
Amir Reyani . 2024-08-30
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I visited nandos yesterday, and the staff members were so attentive my needs. One member of staff was especially helpful, Naveed. He refilled my drinks for me and my kids drinks because I couldn’t leave my seat due to the little ones. I did tell the manager at the end of his shift about his amazing attitude and customer service. Once again thank you!! I’ll be back xx
zara . 2024-08-29
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Visitamos Nando's Manchester - Parrs Wood para un almuerzo rápido. Nos sentamos y nos hicieron las preguntas habituales y ordenado a través de la aplicación como nos indicaron. La comida tardó un buen rato en llegar y la experiencia se vio empañada por otros huéspedes que pasaban constantemente por nuestra mesa para entrar y salir del restaurante. El personal era lo suficientemente amable al hablar, pero una sonrisa no haría daño a nadie. La comida era agradable tal como esperas de cualquier Nando's, una buena patada de especias del pollo de mariposa media, el arroz era bueno y el pan de ajo sabroso.
J C . 2024-08-28
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Waited forever, order arrived wrong, then took even longer to be rectified.
Elliot Lamprecht . 2024-08-28
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My experience at this Nandos was superb. One of my first times visiting Manchester and a friend suggested we go Nandos, quite rightly so. I was greeted with super friendly and welcoming staff, in particular Nav was great who was serving us. The food was quick and everything was orderly and smooth.
Rabiah Bhatti . 2024-08-28
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Very messy floors at counter where food service. messy toilet area with chairs near disabled toilets. Take staff 5 mins clean up chips on floor even tho had staff walking pass and walking on them a customer nearly fell... Only takes seconds get tissues paper clean up chips. Train your staff don't walk by and think other staff going clean it up
Carl Carl . 2024-08-27
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I ordered 5 items on the menu, i was given 4 items straightway as if it was pre-ready, And one item, i had to seek out 3 times, i could see food was on hot hold, waiting staff are standing and talking with each other but didn’t serve the food until 15 minutes later, I could understand if they were busy but they aren’t, very unprofessional body language for waiting staffs, Food is good but not recommending dine-in.
zahidur rahman . 2024-08-25
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40 mins we sat waiting without even a drink after ordering, when I eventually asked the server highlighted it was ‘his bad’ as one of the numbers had worn off the table stand so the food had been ordered to the wrong table… then had to get up and ask again for glasses ten minutes later (I have a broken ankle) food actually arrived, chicken overdone and rock hard, broccoli needed a table saw to get through it.. when our food was given to us the server had the worst attitude when I highlighted we had not had our starter.. he took great delight in telling me it’s because YOU ordered to the wrong table… Then asked 5 times further if we had all of our food now in a sarcastic manner without even an apology. Worst experience in a Nando’s ever, 10/10 would not recommend.
Joe Oueslati . 2024-08-25
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The staff here are lovely but found the seating was all too close and cramped. The food was not nice. The food was served very quick but the chicken not as thick or tasty like it used to be. And far too over priced. Without the nandos sauces the food would be not be nice and I have been to nandos as a child so extremely dissapointed as a all time favorite has become a let down
Zainab . 2024-08-23
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1 hour and 10 minutes of waiting. We experienced an unacceptable delay in receiving our order, despite repeated inquiries and assurances that it would be ready shortly. The staff demonstrated a complete lack of concern for our inconvenience and were dismissive of our requests for an update. When the order finally arrived, it was incorrect and delivered at different times. The overall experience was extremely disappointing, and the staff's attitude was unprofessional and unacceptable. No apology was offered at any point during the interaction.
Rhys L . 2024-08-15
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The wait for our food was bad, the dismissive attitude of staff was worse. Absolutely shocking service this afternoon over 1hr 10 mins for food to arrive, despite making enquiries to staff for an update on 2 orders. Even when the food did arrive, it was wrong. No apologies, no offer to rectify or compensation for the error.
Grace Watson . 2024-08-15
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Servicio absolutamente impactante esta tarde durante 1 hora 10 minutos para que llegue la comida, a pesar de hacer consultas al personal para una actualización en 2 pedidos. Incluso cuando llegó la comida, estaba mal. Sin disculpas, sin ofrecimiento de rectificación o compensación por el error.
Grace W . 2024-08-15
MORE AT TripAdvisor
I visited Nando's with my family this evening, and we had a wonderful experience. The food was absolutely delicious—everything was cooked to perfection and bursting with flavor. But what truly made our visit memorable was the exceptional service we received, especially from Molly. Molly went above and beyond to ensure we were well taken care of. She was attentive, friendly, and genuinely cared about our dining experience. It's not often you come across such dedicated service, and it really made a difference in our visit. Overall, we left very satisfied and will definitely be returning. Highly recommend Nando's for both the food and the outstanding service!
Asim . 2024-08-12
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Really poor service. Took them 25 minutes to bring the desserts (empty cups for bottomless soft serve) after ordering. Had to go to the desk to remind them. The staff responsible for our table was busy chatting and was quite rude when I complained. I am never going back to Nando’s Parrs Wood.
Tanuja Kumar . 2024-08-11
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Food was good but once ordered everything is self service even the cutlery, which if seated at top of a long narrow busy restaurant is annoying as food is going cold while you get sauces, cutlery and serviettes. I had a disabled friend with me so I needed to get everything for us both. Another area at top of this restaurant would be a huge advantage. Staff need to be trained to speak to customers clearly while looking at the customer too. We missed most of what she told us as she was looking at other staff whilst she mumbled to us.
sarah thomley . 2024-08-07
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Muy mal servicio al cliente. La señora que nos sentó fue agradable y un caballero sirvió, pero los otros fueron groseros, evitaron el contacto visual, voces suculentas, golpeando la comida, simplemente miserable. Ni siquiera tuvimos un adiós o gracias por venir. Definitivamente me dirigiría a otro Nando's o un restaurante diferente si estás en Parrs Wood hasta que se cambie el frente del personal de la casa / esperando en el personal. ¡Esta cadena está muy por debajo de los estándares habituales! La comida era promedio, el puré cremoso estaba en el microondas y seco. ¡Decepcionante!
Connector609916 . 2024-08-06
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One of the best Nandos I've been to in the UK. Thanks to all the staff for their amazing service and hospitality. The food was 10/10.
Hussein Mohammed . 2024-08-05
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Great Place for a family dinner if you're into Peri Peri Chicken and related dishes.
Nusrat Ahmad . 2024-07-27
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I would like to say that kelise Gordon gave me an amazing service and the food was delicious xx
rebecca hulme . 2024-07-26
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Tasted good but thighs were half the size of normal and hardly any chips. Left still hungry. Also service was pretty miserable.
stuart walker . 2024-07-23
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Waited for the food for ages, eventually had to ask because all the tables around us arrived and ordered later and had all nearly finished eating. Food was pretty good but it had clearly been sat waiting under the heaters as it was a bit dry
Alana Weston . 2024-07-21
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Staff forgot our order Food was burnt
Jamie Krell . 2024-07-21
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Terrible experience. Food arrived 30 minutes late despite being able to see it on the side as the staff were all talking near the entrance and on their phones. It was only until one staff member realised that they're supposed to serve food so went over and then it arrived. Ate half of it, found a bug in the wrap so took it back, no apology. Offered to make it again, it arrived in 5 minutes and then an apology was given. Wouldn't recommend coming here as the service is terrible and the food was cold. It seems like young people who don't care run the place. Never again.
Joe Hayes . 2024-07-21
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The staff are very very slow, too busy chatting to actually pay attention and to serve in a reasonable time. Had to wait ages for our drinks, they messed the food up, found mash in my rice. Wouldn’t recommend. Will continue going to my normal Nando’s.
Tashauna Buckingham . 2024-07-19
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ugly food. Never coming back here again lil bro 💀
AK1 . 2024-07-19
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Always a hit and miss with this place, every time you go it’s new faces. Usually our order is wrong or you need to wait a long time. I’ve also seen certain staff getting refill’s for their friends but never offer us.
Soilwork . 2024-07-17
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Im from Birmingham, I found that Parr Wood Nandos staff are very Friendly.
Waqas Javeed . 2024-07-11
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Really bad service Staff not trained Food took more than 30 mins to arrive. Don’t come to this branch again. If I could give zero stars for service - it will be that
Sanjana Tasnim . 2024-07-10
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Sal was absolutely amazing. Despite the limited space in the restaurant, she managed to accommodate us. She assisted us multiple times and was exceptionally kind to my family and me. The food at Nando's is very good, and the atmosphere is amazing. I always love going there and getting the Wild Herb sauce. Special shout-out to Sal!
Shazib H . 2024-07-09
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the service was slow, the walls are ugly, they took like 50 mins to realise theyre supposed to serve the food you ordered and have been waiting for like what? its so cramped in here n theres no space to move at all THEN THEY HAV THE ACC NERVE TO MAKE UP SOME EXCUSEEEE ??? also i needed a magnifying glass to see my chicken its MICROSCOPIC and the mash and chicken was so dryyyyyyy (as in like choking material). ALSO TURNS OUT THEY DONT EVEN GIVE THE SPICE LEVEL YOU ASK FOR EVEN THOUGH THATS THE LITTERAL POINT OF NANDOS. manager was so rude btw, he got offended because we didnt like the experience and food... Anyway go to some diff nandos caus this wasnt it (save your hundred quid pls xxx) p.s. we got a refund (that we practically begged on our knees for) and no genuine apology 🩷
Inayah Ahmed . 2024-07-07
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This was absolutely disgusting we got no proper apology the food was ROCK HARD and we had to wait almost an hour flipping waiting for the most tasteless food 💀💀💀 i could make this myself n im a terrible cook thats how bad it was. 0/10 would not recommended
NiveaCream Cat . 2024-07-06
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This place was great. The service was super fast. The table lay out for our large group was exceptional and the staff were all very patient.
Emma P . 2024-07-04
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Rubbish service , awful seating , very crowded & cold food . -10 star
Shania Raheel . 2024-07-03
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Waited for ages, there were multiple dirty tables even though staff were milling about. The service took forever and the food was the worst nandos I’ve had. Having worked in nandos myself for four years, this was the worst branch I think I’ve ever seen.
Laura . 2024-07-02
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Very nice food and interior design. Cleaning of the tables and floors needs to be quicker and kept up with. Needs more staff and the staff need to be more alert.
Mo . 2024-06-30
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Fuimos a Nandos para una rara, bebé libre, sábado por la noche de citas. Esperamos media hora para una mesa y pedimos nuestra comida a través del código QR cuando nos sentamos. Treinta minutos después y todavía no nos habían traído nuestras bebidas. Tuvimos que preguntar a diferentes miembros del personal dos veces. Cuando llegó nuestra comida, el lado de Mac & Cheese de mi esposo faltaba. Después de diez minutos, se levantó y le preguntó a un miembro del personal al respecto, que se dio cuenta de que era el gerente. Dijo que saldría enseguida. Veinte minutos después, todavía no había llegado. Me levanté y hablé con una mujer del personal que se disculpó y logró traerlo dentro de unos minutos. En general estábamos sentados esperando nuestra comida y bebidas y fue muy difícil marcar a un miembro del personal. La mayoría del personal con el que hablamos actuó como si les estuviéramos molestando pidiendo nuestros artículos y sintió como si simplemente se estuvieran desestimando nuestros problemas. Mi marido nunca ha sido particularmente fan de Nandos, pero siempre me encantó. Así que me llevó allí como una amabilidad. Ambos estábamos extremadamente decepcionados.
Hayley . 2024-06-30
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This is first time I tried Nando’s. I ordered peri peri chicken, very well grilled and juicy. I totally enjoyed. Recommended.
arif haider . 2024-06-29
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The environment was lovely as always and staff too. We order a full platter and the chicken was below Nandos standard and taste. The skin was burnt to the point that the taste was sour. The chick inside was not marinated nor cooked property. You could see the raw Red meat and of poor taste. Was not happy with the quality of food, espcially when it costs £35 for a platter.
Ahmer I . 2024-06-26
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Always come here. Never once been disappointed, great food and great service as you guys did check ups which was nice.
T . 2024-06-19
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THE WORST BRANCH IN GREATER MANCHESTER We were queuing just like everyone else then suddenly 3 guys out of no were jumped on the que as they apparently know the nandos guy at the door !! We tried to object and inform the guy that's not acceptable but he completely ignored us (no reply) ! We tried to speak to the manager who was extremely rude although he saw the situation but he kept talking to us from behind the counter saying ((ok we can book you in now)) !! No apologise or any explanation why he allowed this situation then I asked why the three guys took our table? he starte shouting (( listen I'm not having this argument )) !! At this point we decided to leave. Extremely unprofessional staff and managers Very poor customer service skills and the only reason they are busy is they are Halal branch. that's it nothing else. I would never go there again or recommend them to anyone AVOID THOSE IGNORANTS they don't deserve to have a business in any civilised society. .
MO HAMAD . 2024-06-09
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Hi there manager and owner..all i can say to please please improve the service, you are too busy on Uber deliveries and customers waiting long time for their food and I have seen myself today 1 family got fedup and left the restaurant because their food was coming in installments. Please do not reply with same words and rather please improve!!
Nas Nas . 2024-05-27
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Called in for a late lunch on my own. It wasn’t particularly busy. Ordered my food no problem, when my food arrived the chips were cold. I don’t understand why they were cold. Literally had about 8 tables in at the time and most of them were eating, so clearly didn’t cook fresh chips they must have had some chips left over just sitting there. £20 for a wrap with chips a side of hallium and a drink, it’s not even cheap.
Laura Zalos . 2024-05-21
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If I could give 0 I would. Went in today with my 3 kids and mom at 11.11am. The doors were open. Online it states Saturday timing to be 11am-11pm and delivery starts at 11.30am. Have walked in through the doors 1 of the workers looked at what seemed to be management rolled her eyes and he goes "we don't open until 11.30am" I said I've looked at your opening times before entering and it says 11am online he's then says no it's 11.30am your mistaken. Me and my family left because none of them looked bothered enough to serve customers. To lie to a customer just because they looked like they couldn't be bothered working early is ridiculous! Absolutely worst experience ever would never be going into that branch again ever!
Zahra Naqvi . 2024-05-18
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I was picking up a child’s meal tonight for my nephew and unfortunately had a bad experience-but based upon the treatment of a staff member by a customer.I felt it was unjust and uncalled for and the service was really good by all members on shift.I didn’t catch the young man’s name but I wanted to just say that it was dealt with well and give him a shoutout to his manager, as i understand how it can be hard to just do your job sometimes when certain customers deal with things in such a manner.I understand how it can be to work in the service field and it’s just nice to also hear the positive feedback instead of all negative.thanks. Food all good and no complaints there!
francesca lynch . 2024-05-16
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Absolutely awful. My partners food was sat on side for 15 minutes before my meal came. When it did then had ran out of knives and forks so had to wait 10 minutes. Food was then cold so we sent it back. No Managers available to talk to. Definitely won't be going back!
Jane Pryce . 2024-05-12
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7.56 pm and they are refusing service takeaway only very poor
Richard H . 2024-05-06
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The worst Nando's I have ever been to. I have been to Nando's what feels like 100s of times and rarely have a bad experience. This branch changed that. The restaurant was absolutely packed with rude and ignorant customers and staff who cared more about chatting with their mates than actually serving anyone. Unfortunately this branch seems to attract large groups of absolute ignoramuses who insist on barging past you and letting their children run loose around the establishment. Not necessarily Nando's fault, but I'll get to that. The food was cold and extremely underwhelming. A tiny portion of chicken with some limp cold fries. All of the sauces had been depleted and were either left at empty tables or being hogged by the aforementioned ignorant customers. The bottle I did find was covered in sticky old sauce and tasted vile. I have Saka to blame for that one. I would avoid this branch if you want a nice meal in peace - Horrid customers. Horrid food. Horrid atmosphere.
George Pratt . 2024-04-30
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Food delicious. Staff hard working. Service great. Atmosphere welcoming. Highly recommend. Will return time and time again!
Sharon Barrow . 2024-04-29
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I ordered a quarter of a chicken, corn of the cob,.chips were soggy and cold, corn of the cob soggy, chicken luke warm. I only walked from nandos to the travel lodge, a 2 min walk. V poor
sharon Hutton . 2024-04-26
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Tables are crammed, people keep knocking to your chair when passing. I bought 4 Pastel de nata to take out. When I got home to try them it was exactly like I was biting into a chicken piece, the strong smell of piri piri chicken was infused in the pastry. I’m vegetarian and it made me sick. Even my husband who isn’t vegetarian refused to eat them as he said a pastry with chicken flavour is disgusting!
Maryam Patala . 2024-04-22
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Maz at Nando’s was brill, she served me and my 2 friends so promptly and ensured we got our food hot and quickly. Best ran Nando’s in Manchester thanks to her and the team.
Uns Cream . 2024-04-21
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Came for some lunch, service was alright. Had to go up to get our own glasses after waiting for them to arrive (as we ordered online). 2/3 dishes arrived, asked a member of staff about this and try to say we ordered to another table which we didn't do... showed the order and they did give us 2 free sides. Although when my order came it wasn't what I originally ordered but by that time I was so fed up and just wanted to eat. Not usually up to par to other Nando's I've been to... probably won't be coming back.
Olivia J . 2024-04-14
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The service was terrible after waiting for an hour for a table had to wait another hour for the food by which i left with the food only to get home to find missing orders so for that in the words of sir alan sugar your fired !
I C . 2024-04-14
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Nando's is one of those places where you know what you're getting – decent food, decent vibes. Their peri-peri chicken? Yeah, it's pretty tasty, no complaints there. And those fries with peri-peri seasoning? They hit the spot. But here's the thing: the experience can be a bit hit or miss. Sometimes you luck out with a server who's on their game, super friendly and attentive. Other times, it feels like they're just going through the motions. Overall, Nando's isn't blowing my mind, but it's not the worst either. With a bit more consistency in service and maybe some new menu items to spice things up, it could easily bump up a star or two.
Ciaran West . 2024-04-11
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Lee and Owen (the khaki brown shirt and one in black t shirt) were top lads, came in with 7 of us and 2 kids on table 28 & their service was top notch, their etiquette and service was outstanding, especially when our table was so demanding, they’d quickly get hired by fine dining restaurants, so give them both some praise, they’re a huge positive to you’re business.
Qas Razzaq . 2024-04-01
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Terrible service, completely empty when we visited - yet staff stood around chatting doing nothing. Once we had ordered, no glasses were brought over despite around 8 staff members stood around doing nothing. Food was delicious and came very fast, however the food came before the glasses did, we had to ask for multiple missing items from our order. Staff member who brought the food over had very long hair which she kept swishing around near the food collection area - felt very unhygienic. Most cutlery and glasses were dirty. Despite this, staff were lovely on arrival and when leaving, and accommodating throughout when issues were brought up to them.
Immy Corson . 2024-03-24
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Omg slay xx thanks for serving us when we got in quite late just pickrd up one of my mum's from the airport and it was SO nice I loved it love the staff love the vegan option I'm really sorry but just going to admit that once I stole one of those salt shakers that look like an egg and the chicken stick but I can't help it I love stealing xx I'm sure it's easily replaced love you Nandos xx
Lucy Maria . 2024-03-22
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Nice Nandos to come to after cinema. Usually hard to get a seat
todd “ate my children” howard . 2024-03-18
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The food was fresh and tasty. Would definitely recommend it.
Mo Ibrahimovic . 2024-03-17
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Service is terrible, busy or quiet you have to wait ages for your food. Lots of people walking around doing nothing whilst there is food sitting under the lights waiting to be taken to the table. Only Nando’s I have ever had an issue in…this store lets the franchise down!
Danny Turner . 2024-03-13
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Standard Nando’s Food - no x hot sauce available on that visit
Nils Krause . 2024-03-12
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Friendly staff, efficient services and tasty food
Walter Man . 2024-03-10
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The least you expect when going out for dinner is having cutlery. Me and two friends went in for dinner before the cinema. We noticed straight away whilst grabbing sauces, napkins etc that there were no forks. We asked a member of staff who said they would be out soon. We waited and by this post our food had arrived. We asked another member of staff who said that the forks were coming. Waited for 5 minutes still no forks with our food going cold. I had to open the door into the kitchen to ask for forks and was told they were being washed. All in all we had to ask about 5 members of staff for some forks, all of which were not very apologetic and looked like they couldn’t be bothered to be there.
Kane Coxall . 2024-03-07
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No complaints with food, however be prepared for a long wait
Rudy Virupakshaiah . 2024-03-06
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always a massive wait for a table because it’s so busy, vinegar tasted watered down, long wait times for food - they seem super understaffed, food burnt
Jen . 2024-02-25
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Great service and same consistency of food every time. Will visit again x
sapna mendiratta . 2024-02-25
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wow, delicious, and with Portuguese music in the mix. Just gets a tad too busy, and you often have to wait to get seated. But worth it. Update: February 2024 This time I decided to pay and take-out. I waited 40mins, and while I waited two ladies (next to me) ordered online. They received their order 15mins later. I asked a gent and he replied "wait and we will shout your number." Yet nobody shouted any numbers, nor are there any sign system like Argos. I asked again 10mins later - It was placed in a under counter cupboard. Upon opening outside, I bit into the wrap to find it was luke warm, and the chips cold. While the atmosphere is good, the service is awful. Won't go back again!
Mike Wild . 2024-02-18
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Great fast food peri-peri chicken
Duncan McGugan . 2024-02-16
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It’s such a shame that this place is so bad as we used to love coming here. The service is now so bad; full of student employees that don’t care less about customer service. Food always takes at least 40 minutes to arrive after ordering - not fast food! How long does it take to grill pre-cooked chicken? There is always a mix up with our order and we always have to chase the bottomless glasses because they are never brought to our table. This time, there was no dressing for my salad, the garlic bread was cold and we had to ask for glasses and where half our order was! I have given this place so many chances. It doesn’t improve so sadly, I won’t be back.
Jay Hus . 2024-02-14
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Food was cold, service was so slow it might as well have stopped, staff seem so miserable and clueless. They need serious training on customer service skills, if you don’t want to be there then simply leave!
Jordan Cleere . 2024-02-12
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Great place to visit with friends... Love me some chicken, and the halloumi is amazing.
Andrew Brown . 2024-02-11
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absolutely shocking waited 45 min then seated at the table near the door the que was massive. we froze food came after another 45 min. The staff have no customer service skills no emotional intelligence it’s like a take away. We asked to be seated elsewhere they told us we will have to go back on the waiting list. It used to be pleasant when i used to come before covid however now i don’t recommend the place. Next time i will go to white city as the service is friendly and much better atmosphere.
Sajida A . 2024-02-10
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VISIT 02/02 Decided to spend our anniversary here and went for lunch. Disaster. Restaurant is meant to open at 11:30 AM. It did not open until 11:35 and the tables were all dirty. An older female staff member was cleaning tables (ie, wiping crumbs onto the floor) and walked past our table not intending to clean it. I politely requested for her to clean it and thanked her. She glared at me and wouldn't speak. All knives and forks dirty. To echo a recent reviewer re hygiene standards. I concur. There are 0. Disorganised staff . this place has a high turnover for managers because no one knows what they are doing. too busy stood around talking. For those who aren't aware. The food is prepared and is ready FAST. However it sits for an age on the counter , waiting for the wait staff to bring it over.......and when they eventually do its cold Ordered food, didn't receive a glass for my bottomless drink, others did despite ordering after me. I had to go up to the counter to get a glass. Food arrived cold. Menus and Nandos sauce bottles sticky and dirty Utter disappointment.
Melissa W . 2024-02-07
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We had a £200 lunch order delivered to our office today and what a nightmare! Myself and a colleague ordered a Sunset Burger each only to find that both of them were moldy!! We were so shocked that I phoned and spoke to the manager(Mark) I had the poorest response ever…….. No apology and was told the safety team would contact me, when I asked what about our lunch(not that I’d eat there again) I was basically told there was nothing he could do and should just request a refund through the delivery App!! Really felt compelled to write this as this is very bad hygiene and also really poorly handled by the restaurant. How many people have eaten there today or any other and not they were eating moldy food as the restaurant clearly doesn’t check before they serve it?
C B (Briggsy) . 2024-02-02
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RESTAURANT NOT BUSY AT ALL BEEN WAITING 30 MINUTES FOR FOOD NOT ENOUGH STAFF VERY VERY SLOW SERVICE
Zain . 2024-01-26
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Food nice and warm.. tables wobbly .. every family member was sitting at different height to each other . Parking always a pain
Saf Ali . 2024-01-25
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The chicken was slightly overcooked, but overall, the food was very tasty, and the atmosphere was quite pleasant. The staff provided excellent service. Lots of free parking nearby.
Talha Khan . 2024-01-23
MORE AT Google
Very similar to all of the Nando's franchise restaurants on every level. Unique selling point is location - huge free parking and entertainment facilities short walking distance, allowing families and friends have whole experience of convenience without of hustle! Just for that, highly recommend!
Svetlana Popova . 2024-01-19
MORE AT Google
Bad experience all around. Stone cold food, dirty table and floors. Slow service and rude staff member on till. Awful experience
King Kong . 2024-01-10
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Great good… excellent service, gave one star as I taste something bitter in the chicken, Usually that bitterness not tasted before. Overall still good 😊
Ahamed Chowdhury . 2024-01-09
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The food and service was excellent. My niece's all like going here.
Aidey P . 2024-01-04
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Wonderful service, nice staff and quality food reasonably priced
Paul Turner . 2024-01-03
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My favourite Nandos place =) perfect
Beth Briers . 2024-01-03
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Poor service and average food. After asking how much longer our food will be (which I hate doing) it finally arrived after 55 minutes. Most of it was cold and the rice was hard, it’s a shame as Nando’s is normally great at any branch you visit, but this time a bad experience unfortunately.
Ped Dem . 2024-01-02
MORE AT Google
We ordered 3 starters and 2 burger menu. Took them 25-30min to get us the starters after we asked once to one of the young waitresses. Starters did not even come all at once. at least 4 tables who came after us got their food and left by the time we're done with the starters and still waiting for our burgers. The queue system was ridiculous. After asking for the second time about the food, the waitress apologized and made a full refund of our order which compensated a bit the delay, we were late to watch a movie because of that
Susan Chen . 2023-12-29
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It's just the same as every other Nandos.
anthony lanham . 2023-12-23
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The chicken breast was not tasty to me
Farid Yasini فرید یاسینی . 2023-12-12
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1989 Opinions
Delicious food, with friendly helpful staff. I would recommend the Fina Pitta and it tasted really good.