Nando's in Gateshead

My friend and I often meet and eat at Nandos in Trinity Square, Gateshead. We love the staff and as a rule we enjoy the food. Today I tried the new Chicken Pickle burger. The overriding problem - it was cold /part frozen. The bread bun, the pickle, the 'melted' cheese and the salad garnish were very chilly. The chicken in the bun was probably warm at some stage but everything else chilled it down quickly. The plate was very cold. I complained - politely - and another Chicken Pickle burger was prepared for me. The replacement was just as bad - very cold again. I asked the server if it had started out frozen and she told me some of it did. Im sure the staff 'cooked' the burger exactly as they were told to but the finished product was very chilly and not pleasant to eat. It will not put us off Nandos but I will definitely not order the Chicken Pickle Burger. I have absolutely no problem with the staff. They are wondeful. The new Chicken Pickle Burger is uncomfortably chilled.

Great service by Harshar! Thank you

Chicken breast was not cooked properly, told the waiter he sent the manger over who said it was not pink inside I said I didn’t ask for money back or compensation but it was not cooked that’s why I sent it back not point even arguing the way the conversation started not normally like this they rapidly deal with a issue

Delivery orders CONSTANTLY missing items! I ended up driving with my order to restaurant after it was delivered - missing 2 items. Previous 2 orders also missed items. Last time i'd order a delivery and if i collect i'd be opening to check before leaving restaurant as they obviously don't have a good system for making sure full orders in bag!

Served by a lady named Kerry She was the most pleasant lady I have possibly ever come across whilst dining out. She was so friendly and and attentive and really went over and above the usual standard of service whilst dining out.

Mmmmmm me love me some burnt chicken, is not what comes into mind when thinking about Nandos

Takeaway Food was fine but we were looking forward to the sauce packets which we sadly didn’t get. Very disappointed

Best food and customer service in this establishment well happy

Very sad to see poor quality , poorly presented, warm ish food ( sharing platter ) on an oversized plate . Even forgot the rice 🤨 Waste of money . Awful experience for me & my son Won’t ever be back Over rated ☹️☹️☹️

First time in Gateshead Nandos , and staff were very friendly. Outstanding service here. Is it like this every Nandos?? !!

My friend and I visited today. We were served by an amazing friendly professional young man called Dylan. The level of service was outstanding and the food arrived quickly and was hot and delicious.

Thanks to the waiter my girlfriend could enjoy an amazing dinner at Sapori restaurant as her attitude was so racist against her she couldn’t stay there.

Food brilliant. Staff no issues. Place is modern and clean. But for some reason. It's the artic experience in here. It's soooo cold. Had to move tables because being blasted by overhead air conditioning wasn't pleasant

Got the food order mixed up and no straws Waiter walked away too quickly to ask questions. Napkins where dirty. My mam ordered 3 times and they refunded everytime she ordered through the app she had to go up to the till. Dirty glasses and cutlery 😕😬🫢

On todays visit, it was extremely busy and unfortunately we did have to wait quite a bit longer than we would usually but all of this didn’t matter due to the fantastic manager/shift manager/ team leader! She came out of her way to reassure us of the unfortunate delay and was super apologetic about what was happening! She even authorised a free desert at the end of our meal for the inconvenience which she did not have to do! We also overheard the same lady who’s name we didn’t catch (Red/purple haired lady in a black and white t-shirt/blouse) talking to one of the waiters and even though they were rushed off their feet at points, she was so polite, kind and understanding of others in her team which are fantastic traits to being a leader! She is a credit to the team and the wider company brand! Without her today the score may have been decreased due to a couple of points but she saved the full experience!! Thank you!! Table 27

little disappointed with my food yesterday. both my food and my 2 girls food was lukewarm at best. i am not a happy customer. 2nd time i have visited and it will be the last.

Food was sadly cold, and the cultlery had dried food stuck on a knife and fork. Usually really good here.

The service here from the waitress and manager George, were superb. We had had a problem with a gift card and must have spent at least 10 minutes sorting it out, they were so patient. When the food arrived, it was absolutely perfect. Thank you, Nando's.

food wasn’t very hot as it was sitting on the pass for long enough. waitors/waitresses were apologising to multiple people for the wait.

We have visited this nandos for the first time and the service from a women called Kerry was incredible very bubbly and smiley, excellent customer, and very friendly welcome from the manager. The food was 10/10 and the chicken was nice and moist very juicy, I can’t fault nothing at all. Thank you for a great lunch! It was statisfying. Tasha

The guy who gave me my delivery was lovely got home to burnt chicken tho

Disappointed food came out cold. Sent my mash back as the bowl was very hot but the mash itself was fridge temp cold. Rest of the meal was just warm ( not hot) Restaurant was quiet as it wasn’t peak time so I would expect my food hot. Staff were friendly & polite but kitchen staff need better training. Very disappointed. Retrain kitchen staff before someone gets seriously ill.

Good service! The guy who served us was super friendly

Sadly not up to its usual standards - food stood for 20 minutes on the counter in our sight before arriving cold. To be fair, they did replace everything and it arrived hot and delicious the second time. I should give an honourable mention to the member of staff who picked her ear in front of the food counter and then wiped her nose with the very same finger. Thankfully she wasn't the one who brought our replacement food!

Lovely food quick service friendly staff.

Over priced chicken shop. Over £43 for 3 " sunset" burgers and 3 soft drinks. The guy who served me was pleasant. But we won't be calling again.

Fast great service and delicious food, exactly as expected. Top choice for dining before a movie next door.

Delicious food. Staff were absolutely super! Friendly, warm and inviting. Great with kids too! Chicken was cooked to succulent perfection as well.

I've been to a few Nando's restaurants, but this one seems to have the worst in everything. Staff stood around chatting rather than tending to customers. Food came out cold, and I mean cold in contrast to the possibility of having a big order. I'm trying to flag someone down, but they're too busy chatting to one another, but they are having a great time by the looks of things. The food, again the portions, is really not good value for money, and I've been to a few Nando's restaurants where portions have been reasonably served. Chicken looked anorexic and very sparingly marinated and spiced. It makes sense why this place is so empty and the one's there just do not have many choices, but interestingly, someone will give them a great run for their money soon. Therefore, we definitely will give it a miss in future because now the food, it was replaced but your appetite is lost no matter how much you try to eat the microwave heated fries, it's gone and so were we without finishing our meals.

Went for a quick afternoon lunch, and was very pleased with the service and hospitality from staff. One of the male staff wearing the checkered shirt even went as far as getting our cutlery and making sure we had everything we needed. I feel this would have been a 5 star visit but as I entered the women’s toilets I was slightly disappointed. One of the locks was broken and all behind the sinks had not been wiped.

Food very fulfilling and fresh. Very nice,

It was good. I tried their new chicken burger. I was underwhelmed. There wasn't much salad inside. Otherwise, everything was tasty as always.

Compliments to the chef best nandos for food,and I have been to many.

I'm not a fan of chains and Nandos is not somewhere I would normally go. But I did very much enjoy this. We were in a hurry and looking for somewhere that could feed us pretty quickly and the Chicken Platter was with us in 7 mins. The full chicken was delicious and the sides were good too. The staff were very attentive and helpful and to my pleasant suprise I will go again.

Although, the food was nice I believe it to be overpriced and probably won't bother going again unless someone else is picking up the bill 😯

Got a rainbow bowl to take out, was literally a box of hummus with 2 broccoli stalks. Was absolutely starving after if eaten it!! The piece of chicken it came with wouldn’t have even been enough to feed a baby.

Waited so long I missed my bus and ur was burnt??

Nice ambience with yum food.though limited options for vegan lover like me

A regular at this Nando’s and thought I’d leave a further review after trying the new loaded fries. Haven’t been in for a few months and was greeted by Norman who is probably the best host I’ve met in Nando’s. He was friendly, polite, couldn’t do enough for you, and best of all it came across as very genuine. I’m pretty sure he might have even went to Tesco just to get me some malt vinegar when I couldn’t find any with the condiments! We were handed a leaflet with a photo of the new loaded fries on them and I couldn’t wait to try them. The fries themselves were brilliant. Some of the tastiest I’ve had. The chips themselves weren’t hot, but warm enough to eat. I expect this was due to the time preparing the wraps we also had as the cheese had melted on top. The wraps were disappointing on this occasion. I usually get a double, but got a single breast on this occasion. The wrap had 4 bits of chicken in about 2cmx1cm? This might be normal, but it did feel like I had more bites of a lettuce wrap than a chicken one. - you can see the 4 bits in the photo. I’d have usually dropped a star for the food on this occasion, but since the host was so good it’s getting 5 overall.

Friendly staff, good service, options for all the family.

Great staff, but the food doesn't look good to me

I love Nando’s. Never disappoints !! My go to restaurant.. Reminds me of home,Africa…

Lovely service, quite busy but fair, catchy music that literally makes you want to dance 🤣 woman across me felt the same, delicious food ❤️

I ordered a sunset burger and waited an hour for it and it came burnt beyond recognition. Explained to staff that it was not edible they took it away didn't offer anything else or even an apology. And gave a refund that was it. I would never recommend this restaurant.

Chelsea went out of her way to help me in my time of need, she was friendly, kind and also helpful, Chelsea is also a nice person.

Food is spot on. It's always good to come here after the cinema. Keep your personal items close as there are a few local menaces that patrol the area.

Efficient, prompt staff & freshly prepared food

It's a nandos the foods ok as are all their restaurants. I personally don't like all the order on an app, help yourself to drinks, help yourself to this n that - it's like self service at a supermarket I'll pay a premium and do your staffs job. However food was quick and standard nando food

Lovely experience here before going to the Cinema. Easy access, great food, good service.

Bz place and wonderful staffs. Food is nice and sauces are plentiful. Will be back

Very nice quick lunch date. Nicely done inside, atmospheric with twinkly lights. Order using app at the table. Food arrived very quickly, freshly made and very tasty. Moderate prices.

Was nice, not as quick as my local nandos ended up waiting a while for food, but it was fairly busy

My fave place for lunch in Gateshead. Chicken is always tasty and the staff are all friendly and helpful.

Standard Nandos! Know what you're getting. Chicken chicken and more chicken. You can order online from the table and the kids menu for £5 gets you a decent sized meal with 2 sides!

Nice little nandos in the centre of Gateshead, great for a pre or post cinema meal!

Love their Beanie wrap and Peri Peri fries

Absolutely vile. Customer service was desgusting staff where so rude and food was cold.

Great service staff in this Nando’s truly are an exemplary group of people! I would’ve given them six star if I could 🐓🍗

Very good and staff are nice. Can get noisy on an evening.

Didn't deliver through delivery doo,not their Fault but never again charged ans lesson learnt

Good food and drink. Also class people who tried to help me look for a lost bank card. Have since found it in my phonecase sorry lads

Great food and service, before heading to cinema. Extra service, helpful service with storing our bags before returning after our meal. Even supplying takeaway box for our left overs. Offered great discount on meal.

Horrible experience this past weekend I will never go back I spent 45-50 mins on cold chicken with burnt garlic bread while other people who came after me got served I witnessed it I will never return again after that experience a paying customer should never experience what I did never again

I got diarrhea, but it was pretty tasty. The food**...not the other thing. The picture is of some pork jerky I made. Looks pretty good, no?

Went for lunch on a Sunday so pleasantly quiet and was seated at one of their booths which we really appreciated. We did specifically ask for a whole chicken (served in four parts) with one spice on two pieces and another on the other two, but all were, as far as I could tell, the same marinade. Still fab though but a touch more attention to our request would have been appreciated. All in all a lovely place for a bit of food; as with all Nando's, the interior is great and tables are made spotless before you're sat down.

Great chicken burger 🍔 and chips 😋

Wrong order delivered Driver damaged my front door trying to gain entry 2. Weeks later still waiting on a refund of over £40 The customer service is shocking No idea what the food is like as I never actually received it.

Always clean and team friendly. It's a smaller restaurant than others around area but that's what makes it great.

Much cleaner and brighter than the eldon square branch also service was way better here 👍🏻

Nice and clean, friendly staff, kept our food warm while we popped out to the shop!

Nice place for a quick bite before the cinema. Wish the drinks weren't diluted. They don't taste the same, especially the Colas

Food hot and fast, service was a little rocky as everywhere lately

Dirty plates, cutlery. The highlight of the two person chicken platter was CORN. I'd suggest avoiding this as Tesco's meal deal will not only be more tasty, but also way cheaper and clean. All the sauces taste same, burn different, too much lime. Quite a disappointment.

I was served by Bethany who made my first visit to Nandos a pleasurable experience, she had such a lovely personality and I appreciate the service she gave me and my friend. The food was tremendous (I had the sunset burgar and peri peri chips), cooked beutifully and the restraunt was a warm, comforting environment o be in 5 Star Service and 5 star Food!

Great food, loved the new tamer sauce and service was good.

Very chilled vibe, good customer service, and food you expect from nandos will be back

In desperate need of renovation. The seats were ripped and worn. The food was OK, the staff were lackluster. I will not be going back.

Best place for spicy food lovers, you can customize your spice level, which is the best part. Ambience was good. Overall a 5 star experience

Friendly excellent service, nothing was too much trouble.

Great Food. Good staff. Nice vibe

Our year 6 children and staff visited your restaurant today and had the most amazing experience. They were so well looked after, the food and service was excellent. The staff were so attentive. Thanks so much to Marco for making this happen! We are really grateful.

Amazing food and speedy helpful service!

Great nandos with great service. Overall very happy with the quality of this nandos.

Lovely food, great staff, will definitely return.

Staff are miserable! Waited 40 mins for 2 meals The place was empty! So I guess really don’t know why ! It took so long!

Food was absolutely lovely. I had the medium spice butterfly chicken with chips and Coleslaw. Interior of the restaurant is inviting and the staff were lovely and friendly. You have to order your food at the counter which is great as you can pay there and then and you don't need to wait for the bill at the end when you have finished your food. Great place and good location.

Lovely quiet restaurant with convenient parking

Terrible experience, it was freezing and won't be going back

One of the better interior designs of nandos otherwise everything as it should be food wise

Fantastic service, really loved the note the substitution and I’ve got enough sachets to last me a couple of months. Great food, fast service and positive experience!!

I’ve been in many Nando’s and this is the best up to now, nice staff, piping hot tasty grub, immaculately clean. Even the sauces bottles are gleaming instead of the usual greasy finger marks…. Well done, they should all learn from you, especially Durham!

Great atmosphere, friendly staff, quite busy when we arrived so we were told that we couldn't wait inside due to Covid regulations, but we scanned a QR code for receive a text when our table was ready. The app had some issues but the staff were apologetic and took our order at the till instead.

One of the better nandos but odd situation with parking very complex, make sure you check before you leave your car

Very friendly and capable staff. I recommend the chicken! :)

Visited Nandos in Gateshead tonight, the service was appealing. It was very busy and the reservation was dealt with well, however, the girl taking the order was miserable, rude and everything appeared an effort. Whilst on the floor her image was one of anger and misery. The service was extremely slow having our starters delivered after our main course. One meal was wrong, however, dealt with promptly. The image was of chaos and requires addressing as was very off-putting.

Meal before cinema visit 5 Dec 1.30pm.Food is always excellent, as was today, but staff not paying attention to customer request, 3 times meal had to returned for being incorrect even though the girl initially took our order correctly just after putting the order into the kitchen it wen rapidly down hill. Manager is always in the office so not keeping a check on his staff!!! Staff were pleasant but hearts not in their work, Management need to take control

Great service and as always great food.

It's chicken, but small and expensive.

Very nice,great service foods brill

The food is usually really good here but last time it was quite burned and crispy which was unexpected, hopefully it will be better next time