mootea in Rossendale

Staff lacking any form of customer service, in fact I’d say rude. Had to collect our own food from the bar that had been sat there for five minutes. Freezing cold and no toilet roll in toilets. Shame because previous visits have been really welcoming. Disappointing.

I previously ordered food! Absolute terrible service! Took over an hour to turn up was told on the phone there was 'too much traffic', this is at 10 to 6pm! It is now 25 to 8...food finally gets here& ive paid cash...the hash browns i ordered did not turn up...i finish my food around 15 minutes ago...and i rang the restaurant to tell them my hash browns didnt turn up; i am currently still waiting for the hash browns but when i just phoned up i was told the traffic is bad once again. I was spoken to so rudely down phone. I am disgusted as a paying customer to be treated like this. I understand it being a friday night...but if youve ordered food and paid already and something off the order has been forgotton surely you are 1st priority to send that item out to the paying customer. I rated this place one star. But wish i could rate it zero!! Disgusting.

This is what they sent me for spare ribs… Think the photo speaks for itself… disgusting… couldn’t get a refund etc due to no contact details etc

food was out of order too night normally good but to nite donner meat went in bin was un eatable and garlic bread with cheese went in bin too was under cooked and to much cheese for got my can of pop and sauce wot said was free and charged me 0.90p for it burger was just about eatable for 20 pound feel ripped off like said normally good but let yeah safe down to nite toneys

ordered chicken filet burger was given filet of fish ansd alergic tofish