mootea in Rossendale

We initially come into the establishment to utilise the facilities of the driving range however when we arrived they informed us that there were no balls that we could use which showed their lack of facilities and disorganisation. I found the customer service skills of the bar staff very poor when ordering drinks and food as they didn’t have a friendly face and had a very bad attitude. They were very ignorant and instead of helping the poor chef who clearly had his hands full when preparing food for the busy pace the bar staff was too busy making conversation with each other rather than helping him out serving food which I thought was really inconsiderate. I thought the choice of attire for the employees was rather inappropriate and made us feel very uncomfortable as they were wearing clothing too tight. There was no toilet roll in the ladies toilets which has happened twice now since I’ve been which just shows the employees lack of attentiveness. We also had to wait an extreme length of time for a simple portion of chips which had been left on the side for 5 minutes without us being notified until we finally decided to go and collect it for ourselves. Overall coming from someone who works in hospitality themselves as a bartender, the service was extremely poor on this occasion and I think management should seriously consider taking on this feedback since I think a lot of people will feel the same way as I do. However it is a shame because it used to be a very nice and friendly place to play golf and have drinks where we all felt comfortable.

I previously ordered food! Absolute terrible service! Took over an hour to turn up was told on the phone there was 'too much traffic', this is at 10 to 6pm! It is now 25 to 8...food finally gets here& ive paid cash...the hash browns i ordered did not turn up...i finish my food around 15 minutes ago...and i rang the restaurant to tell them my hash browns didnt turn up; i am currently still waiting for the hash browns but when i just phoned up i was told the traffic is bad once again. I was spoken to so rudely down phone. I am disgusted as a paying customer to be treated like this. I understand it being a friday night...but if youve ordered food and paid already and something off the order has been forgotton surely you are 1st priority to send that item out to the paying customer. I rated this place one star. But wish i could rate it zero!! Disgusting.

Ordered a pizza over an hour late, stone cold an looked dire, straight into the bin, lesson learned

ordered chicken filet burger was given filet of fish ansd alergic tofish

This is what they sent me for spare ribs… Think the photo speaks for itself… disgusting… couldn’t get a refund etc due to no contact details etc