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3.3

Based on 123 opinions finded in 1 websites

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Nº 200 in 234 in Rossendale

CUSTOMERS TALK ABOUT DISHES WITH..cheesepizza
Score
OpinionsNoteGoogle1243.3

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I was first given the wrong order. Then when i did recieve the right order, after being given someone elses, it had different toppings (i ordered a meateor). What the actual hell is going on? New owners I suspect. Gone way downhill

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Branscott 97 (Branscott97) . 2024-11-16

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Never again. Pizza was contaminated with other toppings. When complained they advised that this can happen and is in the t&C's. What a joke for vegetarians ordering vegetarian pizzas and possibly getting meat on it. Offered to remake the pizza..... Days later after escalating to head office. 😂

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Chris Wright . 2024-10-31

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Just received a mouldy wrap with visible green spots.Unacceptable.

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Dusan Kosik . 2024-08-16

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Our original server in store was friendly and courteous. Conversation (less than 10s in duration) was quickly payed in by another employee - condescending and rude. Reading other reviews as well would advise avoiding this place.

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Hamza . 2024-07-13

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I ordered a meat feast pizza , cookies , cinnamon bread and some chicken strips. First of all the pizza was £10 and as big as my hand , to be fair the pizza wasn’t too bad. Second of all they didn’t even deliver the cookies they gave me some grozzie looking garlic bread pizza , also as big as my hand. Thirdly the food was as cold as my fridge and the food had a strange stench to it , over all the experience was terrible, my mrs was so unhappy she actually became violent , will never be ordering food from here again , such a discrase to the pizza community 😡

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Harrison Heaney . 2024-05-19

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Cold food and looked disgusting and sent the wrong food was rude on the phone wouldn’t recommend and also had a weird smell

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Luci Gaskell . 2024-05-19

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Good quality gluten free pizza for Coeliacs. Safely prepared as I've never fallen ill

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Ad Kh . 2024-02-26

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Food arrived after over an hour freezing cold. When we rang and asked for a refund they stated that it is "policy" that they come and collect the food. When asked to have said policy emailed to use they refused and began to be extremely rude and aggressive over the phone. We asked if our child could at least keep the chips before he goes to bed as he is hungry and they refused. After a 40 minute wait for this driver to come they said they where too busy and didn't send anyone. Meaning the chips just went to waste needlessly because of their arrogant attitude. Never order from here if you value even a shred of decent customer service. Seriously I know people gloss over these reviews but you WILL regret it!

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Joe Crook . 2024-02-09

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The food was ok, but was cold and we had to heat it up at home. The staff were distracted showing new drivers what to do and did not notice us, the paying customers waiting for food that had obviously been taken out of the oven and left to go cold.

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Andrew Anne . 2023-12-10

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Not the best cold pizza wrong toppings think I'll stick to the Burnley one from now on

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garth Rowbottom . 2023-11-30

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Pizza was good, hot and delicious, and fast delivery will definitely order again.

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Ann Astbury . 2023-10-18

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Don't order from here it's gone downhill. Horrible pizzas.

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OL Drake (Old Rake) . 2023-08-25

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I usually rate the Rawtenstall branch very highly however I’ve been put off since the last time I went. I ended up standing in the kiosk for over half an hour, being lied to by the colleagues that my food was “almost ready” when actually they hadn’t even made it, confirmed when I heard the manager tell the colleague “stop clearing off orders if you’ve not even made them”. Counted 9 colleagues and still couldn’t get it right.

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Storme Rebanks . 2023-08-10

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Overrated and overpriced. Don't see what people like 😕

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Dave X . 2023-07-16

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Ordered for the first time with my family of four as we've never tried dominoes before. Very disappointed and not good value for money, pizzas were lacking in cheese,nachos says feeds two lol tiny! only enough for one person,and ordered chicken wings but missing off order. Will not be going again and wasting money there again.

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Andrea Humphries . 2023-07-14

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Very bad quality pizzas. Used to be great but the last few times I have seen a decline and today is the worst I have had. Cold food, lack of cheese, solid pizza, the crusts literally snap when you touch them, taste bad. Won’t be ordering again.

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Jessica Stanton . 2023-07-03

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Much better than before! In the past at this Dominos you used to get barely any cheese and whenever you had a complaint it'd get ignored. Since new manager has taken over the pizzas actually have a good amount of cheese, and they take feedback more seriously. Happy with the quality and service!

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Amzad Ullah . 2023-04-05

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I order a few times and was decent but this pepperoni passion and extra chess for 13 quid and absolutely shocking about 2 slices of pepperoni on each slice with bearly no cheese wasted money only thing I like was the cookies stingy pepperoni and cheese Shocking

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sam . 2023-03-17

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We ordered online for pizza delivery at 1835, and were given a delivery slot of 1915 - 1935. By 1935, no pizza so we tried to ring and message the shop to what how long the deliay would be. We couldn't get through on the phone and our messages were not replied to. The delivery came at 2125, that is two hours late. We sent it away, and are asking for our money back. I wouldn't try them again if this is the standard of their service.

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Simon Nonymous . 2022-12-28

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The pizza itself was lacking in cheese as part of the topping??? Given that this product is more expensive than if Id ordered from a none branded takeaway, I d expect more cheese. Perhaps they had ran out on the evening that I had ordered. The Pizza itself was edible, ironically I have ordered from different Domino's in the past and food has been nothing short of horrible, the pizza inedible or just about okay, the potato wedges, undercooked, dry, or stone cold, its always a disgrace. I have given three stars given that I did manage to eat the food and within reason enjoy it. One other thing worth mentioning, the delivery guy, forgot that a drink came with the Pizza, then it was a wait for him to run back to the car, the only reason why I had remembered this, was that, on my pre-note to the restaurant I asked for the food to be left outside, as I am a disabled customer and cannot answer the door right away. No one at the Domino's had read my message as the driver was insistent by his knocking that I had to answer the door right away. This is the best ever review I have EVER given this food chain, next time I'd expect a bit more cheese on the pizza, and a bit more time to answer the door, and the driver to know what I ordered.

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J Chang . 2022-12-03

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Over 5 quid for hand full of wedges 😅

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John Mitchell . 2022-11-20

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Absolutely disgraceful service. Ordered 2 large cheeseburger pizzas with extra cheese and meatballs. Came with barely any cheese, cold and no burger sauce. Didn’t realise straight away as sometimes they put the sauce into the cheese. Ate a couple of slices but then rang to complain to be told that there’s nothing they can do and that they would need the full pizza back before replacing it with a fresh one. Firstly, how do you forget the burger sauce when it’s in the name of the pizza and secondly, how can you take back the pizza? It’s not like you can reuse it and give it to someone else. I appreciate it’s a busy time but I’ve never heard of this policy from Dominos before. If we’ve ever had issues, they’ve been great to sort them. We’ve spent hundreds of pounds there but will not be using them again. Stay away!

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Claire Farnworth . 2022-09-16

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We good place friendly staff pizza made quick to order all round good place

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Simin Jones . 2022-09-11

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Puts too much sauce on and too much meat/pepperoni. It’s like a deep pan of toppings. It’s just too much ruins the pizza. Also asked for stuffed crust and didn’t come. Not the first time for this.

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Bekki Barratt . 2022-09-04

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I am still trying to get a refund for 17.99 for a pizza I never had.on 10/8/21i ordered a pizza for pick up which I duly cancelled because the member of staff was rude on the phone.a few days later I saw I had been charged. I called in to the store to get a refund and was told this could only be done by head office and I should email them.this I promptly did and after 3 emails and no money back I called head office.i was then told they couldn't refund me even tho they could see I did not receive the pizza.i was told to contact the store owner but they could not tell me who the store owner is so they would contact him for me and call me back when this was done.i received no call back and 24/8/21 I am still waiting for a refund.i have now contacted my bank and they have said that they will do a chargeback to get me my money. The service at Dominos is woeful to put it mildly but even worse the pathetic customer service goes right through to head office.All I can say is do not deal with a global franchise.stay with a local business there are plenty of good ones in this area who give good service better product and half the price of dominoes overpriced dross. I was ordering this for my mum and would never have ordered in the first place for myself. I have seen how bad they are in the USA they have not improved in years so do business with these cowboys at your peril.you will get bad service ,bad food and have to fight to get your money back even if u don't receive it

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Terry Bowler . 2022-06-14

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Not bad for delivery. Won't give 5 stars because of the expense. Birthday treat

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PW GUTTER CLEANS . 2022-06-10

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The worst customer service in the world by the manager, coupled with the worst app ever makes for a very bad experience avoid this place

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Nick . 2022-03-16

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It was a great experience with kind and helpful staff. Well done.

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Murat Erdogan . 2022-02-25

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Only received part of my order, rang them and they said they would send it straight out but still waiting 90 minutes later. Will definitely not be order from them again.

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Sue Thomas . 2022-01-29

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I'd only recently started ordering from this place on the regular - but never again from this branch. I was trying to put in an online order and I had to call the store, and while the person who initially took my call was trying to help (they were courteous and green and you could tell they were young), they eventually passed me onto a colleague and as soon as they came on the phone, I was greeted with such discontent and anger...the tone was unreal, like I had offended them for just existing. I was pleasant, not even rude in the initial call - as we tried to navigate together on the issue at hand. I was immediately made to feel very uncomfortable - I kept my composure, even though I was taken aback...wasn't rude and decided not to order as I didn't want any 'extras' on my pizza that I didn't order. It is a shame because the food, although, pricey, is good and the delivery drivers are great, if I didn't have an issue, not having to call in, I would have been non the wiser and continued to order from them. However, I will order from other pizza joints from now on. Staff who do not possess people skills should not be on your front line or be in front facing customer role. The rating is reflective of the attitude of the staff member and not the food.

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CO . 2021-12-30

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Pizza and side I received was to standard however forgot about the second side I ordered and had to call back. Upon eating we realised the coleslaw was out of date, I cant understand how this can occur if things are thoroughly checked and served to a good standard, clearly they aren't. If you cant serve food within its best before date , shut down!

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Anna B . 2021-12-03

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So we ordered food around 5.20pm and when ready too be delivered. The driver drove all the way tp crawshawbooth kept ringing us up for direction but couldnt understand english, he had to stop off and get teenagers to talk to us on the phone several times.. when i rang them up at dominoes itself and asked why there driver doesnt know hes way and doesnt speak a word of english he called me racist because i said i wanted soneone who spoke english. Fuming

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Carrieann Nuttall . 2021-11-20

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Be nice if your order even arrived! Placed it at 5.45pm, arrived at 6.30pm with missing item. Called back said it would be 15 mins, nothing, called again said it would be 5 mins called again said it wasn’t even on the original order! Never again will l buy food from here, completely spoilt my family’s Friday night treat. Maybe it might come tomorrow who knows

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Samuel Calderbank . 2021-11-05

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Pizza lovely, but late delivery meant pizzas were cold and no garlic and herb dip with gluten free pizza (for the second time). Ordered at 15:30 for delivery at 19:30. Did not go out for delivery until 19:40 and did not arrive until 20:10. Not sure why so late when definitely only 10 mins from my house.

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Clare Molyneux . 2021-10-17

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Always provide quick and efficient service

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Andrew Donoghue . 2021-09-30

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Terrible service, 1st delivery guy came with wrong order, 2nd delivery was an hour and a half after I ordered, missing items which were delivered another hour and a half later. Food was cold too.

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Becky Frankel . 2021-09-18

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Worst dominos I've had. For the price you pay it should be a treat- our food was hot but that was where the quality stopped. All of the food was soaked with condensation leaving pools of water on our pizzas and soggy chicken wings which are normally crispy and delicious. Our pizzas weren't even cut! Trying to pull them apart caused the wet cheese and toppings to slide off. The top pizza box was also squashed down. Luckily we got a good deal on the food but overall I'm disappointed. I will be ordering from the Haslingden branch in future and I suggest you do the same. The second star is purely for the delivery driver who was very polite.

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Laurie Ashcroft-Wilson . 2021-08-19

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Called om August 7th 2021 to order pizza for collection.Man on phone was rude and had an attitude so I cancelled the order . I called in to later to advise him about the way he speaks to customers but he was so arrogant didnt want to take advice.Now 4 days later I see that the guy has taken the 17.99 even though i cancelled the order and didnt get the pizza so I am off back down to the store tomorrow 16/8/21 to get my money back.This is the last time I will ever go in this overpriced excuse for an pizza place .Way better pizzes elsewhwere in Rossendle for less than half the price

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terryanddominic . 2021-08-16

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Never ordered. Price is scandals don't know where they get it from. I'll say one thing though. Staff were very nice. Not their fault of price.

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Lee Salmon . 2021-08-08

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Fresh chicken.. fast delivery.. lovely delivery staff

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Eileen Bateson . 2021-06-24

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Jeez, what a farce. Ordered using the new group ordering on the app. Order placed at 1930 for delivery at 2015. Food arrived late (2045). Noticed that there was an item missing. Rung the store spoke to someone who arranged for the missing item to be delivered. 25mins later the wedges where delivered. As sarcastic/exaggerated as it sounds. There was only 9 small wedges in the box. It wouldn't even fill a child. So I rung up again. Was told that some wedges to replace the lack of wedges would be sent out. It's now 2145, they haven't been delivered. Shame that they had 2 additional chances to resolve this. Yet managed to mess up both options. When paying for something I'd expect decent service, when paying Dominos prices, I expect ALOT better.

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Andrew Green . 2021-06-12

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Several previous orders were fine but the pizzas in the last two orders (a week or two apart) were squashed beyond all recognition, with the toppings all stuck to the roof of the boxes. One was due to no plastic support pillars in the boxes, and the other they didn't help as the pillars were themselves completely squashed. Won't be ordering again, a one-off is a one-off, twice in a row is a trend. Too expensive for that.

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John Dawson . 2021-05-24

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Food took 1 hour 45 minutes to come and when it eventually arrived we were missing half the order.

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Liam Holden . 2021-05-16

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Never had a bad experience, great pizzas, lovely staff

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Emily Baker . 2021-05-08

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Not good at all, advertise buy one get one free if you collect. Its in the store window and it's on the website but the staff claim to know nothing about it so it was refused. Tut tut Domino's you are too big for this despicable behavior.!!

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Mike Paylor . 2021-04-18

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The pizza was fresh n yummy but I got the veg 1 with extra chillies n pineapple

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Say Allah WhO is only 1 . 2020-11-23

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Pizza was very nice and staff was very friendly, cant ever give dominos 5 stars as the price isnt good for the value. So 4 stars is good as the food and staff was good, keep up the good work

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Wadz Haq . 2020-09-02

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We normally have no issues with our orders but tonight we received a pizza with the wrong sauce. We attempted to ring the store to resolve this issue but their phone just rang out multiple times with no answer at all. Unfortunately, this pizza out of the two is the only one my son would normally eat as he dislikes BBQ sauce but could not eat this one since you cannot just take off the sauce by itself. We have had to cook him something else instead. This level of customer service is unacceptable and very disappointing.

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vinny368 . 2020-04-04

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Considering the crisis we are in at present, Domino's are working around the clock to provide for customers and to meet the ever-increasing demand. Kudos to the staff there who are always polite and friendly. 🙂

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Philip Maddison . 2020-03-27

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Pizza costs waaaay too much, and is not even tasty, much better to support local pizza places instead of a global franchise.

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cookiecains . 2020-03-23

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Very expensive even with special offers the medium 🍕 cost a whopping £15 - £24. I had never been before and will keep it that way now. 👎👎👎

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James Robert Ormerod . 2020-01-27

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Good pizza high prices tho so order online and look out for the discount vouchers and deals then it's usually well worth it. Delivery good

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Dom RIchardson . 2020-01-14

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Ordered our pizzas and they forgot two of our ordered. Rang and waited an additional 30mins for the rest of our tea. Very poor no compensation not being funny but when your paying £60 I expect my order to be right. Nothing special and twice the price of other pizza places. First time ordered and it will be our last

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Jill Webster . 2019-11-30

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Cant get an order right and dont care enough to correct there own mistakes

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Rob Buckley . 2019-09-22

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Really helpful lady who made sure we got the best deal for what we wanted. Enjoyed the food. Fast and efficient.

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Penny Mosley . 2019-08-30

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The most friendliest staff I have met. Jen is lovely and always speaks to everyone with a smile on her face.

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Tori Withington . 2019-08-30

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Very very nice stuff. They've just let my daughter prepare her own pizza ;) Outstanding

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Sev Pieczek . 2019-05-20

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Sign of a good business is not just about service but how they rectify mistakes / they happen we’re human. 2 weeks ago - ordered and the order was completed incorrect but only noticed at home - rang spoke to Steve who assured me it would be corrected on the house at a later date. Rang today and the lady on the phone was courteous & professional and the order was perfect. Thank you

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Emma Harding . 2019-04-14

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Lovely place to eat. Best pizza and cookies from Dominos. Staff is vey kind.

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Rizwan ashraf . 2019-04-03

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Pizza love ♥️ keep the offers coming 😋

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Miss Whitt . 2019-03-03

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What can I say pizza pizza can't go wrong

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Paul Dyce . 2019-02-20

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Good food, excellent delivery drivers. Poor and shocking female "manager" if she is I am unsure as her telephone manner is awful! Lies, shouts and is very unhelpful. Always mess up "special" pizzas as they are unable to add the sauce but know the IT issue but choose not to fix it. Claim to quality control the pizzas but the quality output is terrible. Awful management, use Haslingden as all costs.

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Andrew Reid . 2019-01-25

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Good pizzas, only criticism is the menu is too complicated, you need a masters degree to understand the pricing of a pizza

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Makhtabur Rahman . 2019-01-16

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Fantastic tasting pizza and great delivery service food arrives fast and still hot unlike most other takeaways

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d4rkd3str0yer clips . 2018-12-08

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Delivered quickly, but very expensive. Never had one from here before and thought, for that price they must be good....but they weren't. Very average, not very warm, and barely any toppings. Quality of ingredients? Think Asda whoopsies. A frozen pizza from Lidl is probably a better bet. Overall, I'd never go back again. How can they justify those prices. I'd better leave it at that, I'm starting to get angry again.

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sandy halstead . 2018-09-08

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Food quality as always but service poor 👎 manager was really stressed and rude to each and every customer . get more staff.

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Nathan Chadderton . 2018-08-13

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Just a great pizza better if they were cheaper!!!!

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Peter Pgul . 2018-07-15

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Good Pizza. Fast service, great pricing with an NHS card 50% off!

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Steve Oddy . 2018-05-11

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