Moonsha Japanese Bar & Restaurant in Derby

Our experience was much better than some of the reviewers. We had sushi and sashimi which were good - maybe not quite up to Ebi Sushi, but good by UK standards. We then had bento boxes. The tempura was fine. I was a bit perplexed by the inclusion of spring rolls which I didn't think were Japanese. The service was good. I think the robot waiter is a bit of a gimmick but it was fun. The place is a bit gloomy.

I think this place recycles leather shoes and serves them as beef..... A lot of the £80+ take out order we received was actually really quite good. I'm disappointed to have to write this review and will probably never visit again, for the following reasons: The beef soba..... Not good. It was inedible. Truly inedible. Note that I am not criticising the entire meal. However, the attitude of the staff the following day was as abysmal as the beef soba. Our order was delivered around 2130 on this particular evening. So, by the time we had finished eating, it was too late to call and advise them we weren't happy with one of the items. As a result, I called the following evening (having been at work during the day). I thought, surely as it's just 1 item, they'll apologise and perhaps give me a credit toward our next meal. Wrong. They were insufferably rude, told me I should have called that night (I explained they would have been closed) and told me to email them. Did they reply? No.... No they did not. It is worth mentioning that this could have been a good review, had they bothered to sort out my issue, but as they have had ample opportunity and chose not to, here it is. I never EVER post about anywhere, without first giving them the opportunity to rectify a wrong. Do visit immediately if you enjoy spending a lot of money on mediocre (and awful) food / enjoy a diet of leather and desire an awful service.

Very authentic place. The food is absolutely delicous. They got a big variety to choose from and all of their dishes come with their own authentic taste, you can definettly fell that the staff are putting a lot of effort inside their cultural food. The staff are so friendly and kind and the atmosphere is warm and welcoming. We are glad that we discovered this hidden gem, because it feels a lot of people dont know this authentic japanese restaurant. I deffinetly recommend trying this place.

Looking from the outside of the restaurant, there are numerous fast food establishments, kebabs, pizza, burgers etc…. For the love of what is holy, please go to any of those than this place. I was once drunk in a taxi and dropped a kebab on the floor of the cab, sadly I continued to eat it, I can honestly say it was more enjoyable than the food I experienced here. I’m convinced it’s harder to make food taste that bland than actually make it enjoyable. Now the service…… Well I’ve never been a hostage or a prisoner of war, but I’d take a stab at the fact they get better customer service. I’d also not hesitate to have a guess their meal came at the same time as other hostages. Have you ever been to a restaurant and needed a shower and to wash all your clothes when you get home, we’ll guess what ladies and gentlemen, we have. I smelt like I’d done a 12hr shift at the local chippie, then spent 3hrs putting out the colossal fire that had erupted. Guys, save yourself a few quid, or many. Get a bottle of wine, order a Shalimar, pop a bit of Barry White on and lower the lights, maybe pop a finger in, but if you love disappointment, food that tastes like it’s been made in a hole somewhere, luke warm beer and being insulted after handing over money, then this is the place for you! Stay Low. Move Fast xx

Arrived for dinner at 0600 . Starters at 0630 and then waited until 0745 for mains . Awful service despite food being OK . No explanation for service problems . Last time coming here .

My Mother has always called me a disappointment, however after taking her here that’s changed thanks to the mutual hatred of Moonsha after the first and very much last visit. The McDonald’s I had on the way home felt gourmet compared to what we were served, the reason we needed the Golden Arches drive through was due to leaving 90% of our meal. Appears the chef has never heard of seasoning? Everything had the same dull and plain flavour, great if you have zero requirement for a tasty meal. The whole place was sticky, dark and smoky from the excessive oil on the grills. The whole place gave seedy brothel and dingy nightclub vibes. The manager needs a personality transplant or more than likely a career change. I’d prefer to attempt to walk to the actual moon than step foot in this hellhole again.

1.-soup (it's just WATER) there were 3 crackers and a couple of nuri leaves cut into slices. 2.- there was cucumber and salmon sushi (VERY SMALL, without avocado). 3.- sushi with tuna SPECIALLY ordered SPICY, they brought it not spicy at all (there was a drop of hot sauce, which is sold in stores, not prepared in a restaurant!) 4. - the food was not brought immediately, but gradually! We were forced to wait for the food to be brought to EVERYONE and only then did we start eating (it’s not nice to eat when someone else doesn’t have his food). 5.- MIX sushi came with MAYONNAISE! Terrible ! I don’t know a single restaurant where the decor is MAYONNAISE (this is not correct) + the sushi is so BIG that you don’t know HOW to put it in your mouth! 6.- wasabi is OLD, DRY and NOT SPICY! So I'm not surprised why the restaurant is empty. If a customer orders SPICY sushi, then please bring SPICY (without a drop of store-bought hot sauce)! The restaurant was disappointing. The only tasty dishes were the seafood noodles, beef rice and chicken rice.

I attended moonsha this evening with a group of friends to celebrate mine and my other friends birthday. We booked the have the teppenyaki menu and we were all looking forward to the experience. My partner and I had been checking the menu in anticipation and we were so excited we didn’t really eat all day. When we got to moonsha we all decided quickly what we wanted. I am the only veggie so went for option a, everyone else went for option b. Being a veggie I am aware that often my food will come at slightly different times to everyone else, however my starters and mains came a good 20 minutes before the teppenyaki chef had even started. When the teppenyaki chef started, we were expecting an interactive experience with the chef and thought there would be a “show” with flames on the grill etc. there was no interaction with the chef whatsoever, he started by cooking the steak which was then left on a plate while he cooked the chicken, then salmon then eventually handed over. The steak was overcooked and chewy, the chicken didn’t look edible and had a slimy texture. The last part of the menu was vegetables, some unseasoned, soggy bean sprouts were left on the side then finally handed down. All in all, the fried rice was edible, everything else not so much. Throughout the meal, no one approached us to check everything was okay, in fact the only ambience in the restaurant was a table behind us who were loudly complaining that they had been seated an hour and not yet been served. We went to find someone to talk about the bill as we were all extremely disappointed. We told the waitress we were unhappy and she immediately got defensive and said “everyone else here has enjoyed their food” and ironically gestured to empty seats around us that were accompanied by piles of food where the other guests round the teppenyaki table had left without finishing the food. She said she would get a manager, he eventually came over and was also defensive, he offered us a 10% discount and walked away. My friend had to go on a goose chase around the restaurant to find him again. He came back over and said 30% and walked off again. My friend then again had to go and get him, apologizing and letting him know the food was not up to par, we aren’t looking for a free meal and would be happy to settle at 50%. He came back with a new bill with 50% off and slammed it down in silence. My friend paid and as soon as the payment had gone through, the manager said “I hope you never come back here”. All 6 of us were stunned to silence. The manager stomped off and we left as quickly as we could. I have never been made to feel so uncomfortable and cannot believe a manager would be so rude. I’m sure the manager will be delighted to know I will not be returning to moonsha and I want to share my experience to ensure no one else does either. The food is sub par, service is even worse and the ambience is non existent.

A big dissapointment each time we went to the restaurant. We gave a few chances before writing the review.

Went with friends we really enjoyed the Japanese food which was a change of scene for us.

Really , good food fab service, and the robot waiter 🤖, such lovely people 😀

Very lovely place. I enjoyed every bit of my stay there. Love the ambiance too. The food was amazing! I would definitely visit again.

This was absolutely amazing. Me and two friends decided to go because it sounded good and had reasonable prices on the website but I’m pretty sure all three of us had a religious experience while eating the food here. The sushi was the best I’ve ever had, the ramen was delicious, and the food was brought out by a robot with a cat face and music!!! We loved it so much and will absolutely be coming here again

Love this restaurant. Love the food and everything about it. Especially the cooking food in front of you. Lots of fun and delicious food.

Always fantastic food and friendly service, we have been many times and will return again!

Best sushi I tried to date. We go once a month and it's well worth the experience. Staff friendly and location is good.

I was in Derby on a project and I knew that I was going to need to order some lunch in and after looking through my options online I decided to order from MoonSha which is a Japanese Bar and Restaurant. I ordered the Moonsha Sushi Platter Deluxe which was delicious but for thirty pounds I expected a larger portion than what I got.

Genuinely lovely place, went there tonight for a date night - we'd seen it online so we thought we'd try it out. The gyoza and ramen bowl was absolutely lovely, and the portion size of the ramen bowl was immense! Boyfriend loved his takoyaki and tempura bento box, portion size for the bento was also amazing. would definitely go there again and recommend to anyone who likes Japanese food.

Would 100% recommend. We had Edamame beans - delicious Salt and pepper squid - massive pieces of battered squid Chilli king prawns - absolutely amazing, so so tasty King prawn skewer - that was good too Bento boxes - chicken, beef and salmon ones were all fab - sauce was amazing. Rice was sticky and lovely Sushi boat - would recommend to anyone who likes sushi Visited for my daughters 14th birthday, service was fab, waitresses all friendly. Nice little novelty of the robot singing happy birthday whilst delivering the food too! Thanks for a brilliant experience

The food was good, but the service was fantastic, especially when interacting with the younger (children) people eating.

Good sushi and a robot brings your food to the table

I absolutely love this place. I come almost every week. The food is amazing and the people are also amazing. Food comes out fast and is super high quality

Came for the teppanyaki experience, a bit confusing as they generally don't allow mixed ordering of teppanyaki & alacarte? Means if you're sat at the teppanyaki area the whole group should have teppanyaki menu. One of the server later allowed 1 of my party of 4 to opt for alacarte and was really helpful. The teppanyaki food is below average and very salty, fried rice especially salty that I cannot eat more than a few spoons. Meat portion is generous but the teppanyaki cooking is not interesting as well, have been to other teppanyaki restaurants where we enjoyed both cooking process and food. Overall not keen, there are better places for Japanese food.

Good food. Great sushi. Reasonably quiet on a Sunday when we went. Fun to see our meal delivered by a robot!

I'm very happy. It's really good test. They are lovely ❤

The menu has a great variety to chose from. Food was very good. Atmosphere was nice as well and we enjoyed observing the cute little robot that brings you the food.

We had ramen and sushi on our visit, it was lovely, brought to our table by a robot. It's a must visit place

We've been here 3 times and each are an experience, we tried the teppanyaki bar for my wife's birthday and the chef kept us entertained and fed amazing experience. The portions are good value, and atmosphere is a credit to the owner. There is fantastic variety on the menu even service by a robot waiter! Definitely our favourite restaurant.

Lovely place... they noticed my friend wearing a birthday badge and made the robot sing for him!! Good food and good service.

We went to Moonsha on the 22nd for our daughter's birthday meal. As it was a Tuesday evening it wasn't busy. The menu is easy to follow and pictures help with the descriptions, the staff were friendly and efficient. Prices of starters (and some mains) were higher than other places but they were very good. Plenty of choice for mains and again, food was good. All food is brought out by an odd robot, a bit of a gimmick but certainly made us smile. My only criticisms were that there wasn't much choice for wines and maybe a bit more interaction and help with choosing food if (like us) you don't have any experience of Japanese food.

Always an amazing experience. Food is incredible and staff are equally as amazing.

We had the teppanyaki experience. Very good price for the amount of the food served. However, the service is absolutely ridiculous, waited so long for drinks, bill, etc, but then the food came out all in 30 min, we were still eating the first course, when the second one was given, which for us it was too much rush in eating considering you pay over £100 for 2 people, but they want you gone. The food was fresh and nicely cooked in front of us, but had to take it all away because I was still eating second course when the third came out and it obviously went cold. Probs won’t return to this particular place.

Simply the worst Before I start I must emphasise this is NOT a Japanese restaurant Walked with my son to eat dinner The guy was very welcoming and showed us to our table The decoration would drive any self respecting Japanese person to commit harakiri Massive posters of Mount Fuji with pink blossom and smattering of cheap figures of tradition Japanese dancers And that’s where the good news ends The outrageous prices for starters We ordered Starters Salt and pepper squid 4-5 pieces of tiny bit of smelly squid concealed with tasteless limp batter covered in raw onion and carrot slices Chicken tori karaage Well that was gross fake chicken that made McDonalds chicken nuggets taste like gourmet . King prawns 4 king prawns in a bath of treacle with raw onion and carrots slices Mains Beef bento box and soup The soup tasted like it had passed through the chef not by him The beef was the cheap bland stuff they get from the cash and carry precooked and microwaved or swirled in a wok for effect a horror show in a Bath of gravy, treacle and onion, carrots slices and a partridge and pear tree Chicken bento box Same as above with the same onion and carrot slices in the Bath of gravy and honey The least blonde thing was the boiled rice lump All this was served on a robot that blurted out sickly pop songs from the charts back in 2013 The place had a dirty sticky feel about it like one of them dingy 90s nightclubs I didn’t eat my main and the waiter Saw that and must have given me more respect for not eating expensive garbage . This is the worst Chinese food I have ever tasted avoid the disappointment find a wagga mama it would be cheaper and possibly better

Absolutely awesome evening, food was fantastic, cocktails 🍸 were perfect, staff friendly and very attentive

We had the seafood teppanyaki which came with miso soup, small chicken starter, egg fried rice, prawns, lobster, salmon, scallops, beef and duck. Everything was yum and the chef was friendly, attentive and gave us amazing experience. I only took videos so don’t have photos of the teppanyaki

Nice family meal out. Kids loved the robot server. The food was tasty and the service was good. It would have been nice to have some sushi options on the Bento boxes. We had to buy this separately. Good portions at a reasonable price.

Most recent was for lunch with the family. All family members found choices which suited their palate. All served by "catbot'. Very tasty and an enjoyable lunch was had by all.

We ordered 2 'Moonsha Sushi Platter Deluxes', which were pictured on the menu to come on a Japanese wooden platter ship, but when we were served the food came on what looked like white plastic chopping board trays.. I ordered a cider and they put ice in it which would of been nice for them to ask me first, as I had to fish them out of my drink after. When at the table with our food and drinks a member of staff kept looking over to see if we had finished our drinks repeatedly. And even came over at one point, mid conversation and started to try and pour the rest of my half full drink from the bottle into my glass, which is so rude, trying to get us to buy more drinks. There wasn't any atmosphere in the restaurant at 7:30pm and staff seemed a bit unhappy, no "thank you" or general courteousness normally expected at restaurants. The Sushi rice its self was ok in 2/3 rolls, one being drier and a little harder than the other 2. The fish was of fair quality, crab sticks were used in the rolls rather than real crab which was a little disappointing for just under £30 for basically 3 rolls. (£24.90 online menu, £26.90 on the menu in the restaurant) For the price I was very disappointed tbh. I have eaten at multiple Japanese restaurants in Nottingham, Derby, Birmingham, London, Manchester, Leeds and Burton on Trent. And the food at Moonsha in terms of portion size, quality and price is the second worst and most expensive I have had, even London was cheaper and offered more food of better quality.. Location, there is a pay to parking near the restaurant which isn't far to walk. Would I go back? No I don't think i would, mostly because of price, atmosphere and staff.

Went with friends. Had a great meal. Very friendly staff including the robot food waiter! Excellent menu to choose from. Our second visit but won't be the last.

Amazing food and great service! Staff were very kind.

Friendly personnel, good food and prompt service with the help of a funny robot.

Always wonderful food here and happy cheerful service. They are happy to help you with any questions you have about the food. Beautiful presentation and flavours. Vegan options also available and very helpful with showing whats available and went through the menu with the person with the dietary requirement.

Arrived here at around 4pm with my 10yo daughter who's a sushi fan and my 9yo niece who's never had sushi. The place was practically empty due to the time of day, as expected. But the staff were very friendly and the service was good. There was a decent but not overwhelming selection of food on offer on the clear menu, and we were able to quickly select something to suit everyone. The food arrived quickly and was excellent. Maybe not quite as good as a couple of very authentic places we've eaten sushi in before. But still excellent, both in presentation and taste. Everybody enjoyed their food, even my non-sushi-liking niece who had chicken in tempura batter. The robot waitress, Bella, provided a bit of entertainment for the youngsters and a good time was had by all. We would definitely go back if we were in the area again. There's a small car park at the back of the restaurant which saved a couple of quid and a 5 minute walk. All good and highly recommended.

Nice place with some very good sushi. Not the best in the world but very good value for money. The service was good, staff were friendly but hovered a little bit. Atmosphere was kind of weird, but it was quite empty when we went which makes a difference. Would fully recommend if you're in the area or local!

Love this place, food and service amazing as always! Will definitely be going back!

Lacks atmosphere.. Casual dress for waiters. Food arrives in wrong order. Wasnt impressed expensive, had better takeaway currys. Robot delivery is just a gimick.

Great meal at Moonsha . Loved the Bento Box, really tasty at a great price. The staff were really friendly and made the evening, I’d definitely recommend.

Gorgeous food and amazing menu of choices. Very cool on a busy Saturday night when the grill chef is doing his big flames and throwing food to people's mouths

My wife and I ended up here by chance but we're glad because it was amazing. Thoroughly enjoyed the atmosphere ambiance and food. The waiters were endearing attentive and helpful. Very pleasantly surprised with how your food is delivered. The food is really reasonable value for money and extremely tasty. Excited to come back and try the grill menu!

Amazing Japanese restaurant in Derby - it never seems overly busy which is a shame as this place is a gem

yummy yummy food & great service very friendly to there. so check it out guys you love it .lovely company with my daughter hannah x

Just ok over priced for what you get also soft drinks were warm and tasted flat must of come out of bottles

Lovely Japanese food and drinks. The serve the real wassabi and very authentic sushi. Awesome service, awesome robot delivering food.

Not been here in a while. The ramen could use improvements but people mainly go for sushi so there's that.

Amazing food and amazing staff. Been here over 4 times now, will keep coming back as it’s the best place for sushi in the Derby area.

Food is amazing. Service is really poor throughout the whole experience. We were not even greeted or seated properly, we were brought our food all at once, abruptly and made to feel very rushed, even though it was no where near to closing time. Made the experience very uncomfortable. Food alone would be 5 stars

Ordered 'Absolute Moonsha' dish and along with 2 drinks; English Breakfast Tea & Mojito. The food was absolutely amazing, really tasty. Staff members were friendly and welcoming. Had no problem s with ordering. However, issue was when getting the bill, all of the staff members were on thier lunch and we had to wait around 20 minutes until someone came. Also it is a bit cold in the restaurant, so I advise if you to dress warmly before going there. Toilets could've been improved by being cleaner, floors were dirty. Rather than that, everything was alright. If you are fan of Sushi, this place is for you.

Support local! Same prices as wagamamas but infinitely better quality and menu wise. The food and service are incredible and I love coming here with friends.

Went for my birthday, it was very nice, quick service although we were lucky enough to be the only ones there at the time, waiters and waitresses were lovely too. I want to go again

Closing time was 11pm according to google, as soon as they got rid of the group before us, they started making us want to leave, took absloutely everything we didn't use, turned the lights off, we even heard them lock the front door, this was 9:30. I cabeven understand closing earlier, but it was done in a very rude way.

Rather expensive and small portion size, cutlery was not cleaned properly.

Personale pessimo. Maleducati e scortesi . Ero una cliente fissa ma dopo oggi mai più… ho il bambino piccolo di 1 anno appena che ha urlato 2 volte essendo piccolo … è venuta la cinese al tavolo per dirmi di farlo smettere o la prossima volta di lasciarlo a casa perché a loro dava fastidio ( tutto detto in maniera molto maleducata ) …Piatti buoni ma ormai monotoni . Lo sconsiglio

Stumbled across on delivery website thought we'd eat in and it was lovely, fantastic service, lovely food. Such happy lovely staff! We will be returning.

Food is tasty, and service is good. The only issue is that they have an automated machine that brings your food and plays a Jessie J Price Tags. It was fun the first time, but apon revisits, it quickly becomes tiresome. I do feel sorry for the hard working staff that have to listen to that song every time they serve a customer. All they need to do is add songs or have no songs at all. Problem solved.

Oh. My god. Best Japanese food not just in town but probably the county. Lovely and attentive staff, chefs are experienced and cheerful - I’m happy to come back everytime.

First time visiting and what a brilliant evening! Staff all friendly and helpful, lovely decor, but the food is what really made it!! We had a variety of dishes between 2 of us, and every dish was the best we had tasted! The beef was so tender it melted in the mouth, tempura batter was so light and fluffy, perfect rice, just absolutely delicious!! All came out super fresh and fast on the kitty bot deliverer which was an incredibly cute added bonus!! We had a few slices of the beef and asparagus, and spicy tempura chicken rolls left, and there was no problem popping what was left in a take out box to enjoy at home 😊 Will absolutely be visiting again to try more of the menu!! Thank you all 🥰

Awful service and not many in . I know they. Bring out food when it's ready but my wife had not finished her starter... Then my steak was 20.mins later. . The waiter said it was slow cooked . The rice to go with it was out for 15 mins before . No real apologies for the service and only 10 other diners in at the time

Awful service and not many in . I know they. Bring out food when it's ready but my wife had not finished her starter... Then my steak was 20.mins later. . The waiter said it was slow cooked . The rice to go with it was out for 15 mins before . No real apologies for the service and only 10 other diners in at the time

Food was nice, although there are not a lot of Vegetarian options. When we went it was basically empty, which while it was quite, it felt a little dull.

Fantastic place to go for Japanese food. Its a big place so felt a little empty but the staff where great and the food was tasty.

Lovely experience with great staff that were very friendly. Not too busy at lunchtime, we walked in and got seated immediately and food was very fast and tasty. Will revisit soon!

We went for dinner tonight as a party of 7 and all ordered the teppanyaki menu. Service was fantastic, we had attentive service, and our teppanyaki chef Bhabish was a-maz-ing- he was so engaging and really made the evening fun. The food was delicious, well cooked and perfect. Thank you to all involved at Moonsha, we had the best night and would happily recommend to anyone wanting a good dinner out in Derby. Thank you!

Awful food and even worse service

Went in on a very quiet night to be fair but we were a bit underwhelmed by the food given the price. The highlight was being served by the robot. I think maybe better if you are sushi fans, we were looking at other dishes and the ones we had were OK but have had bettet

Great atmosphere with the tepenyaki bar, a robot waiter brings you your food which is a nice touch, very good for parties or celebrating! Food is delicious and there is lots of choice

Freezing restaurant had to keep coats on Extremely rude staff, shouting when confronted them about the food and service Below average food 3 mains came out had to wait 15 minutes before we received the others. Avoid! Extremely disappointed! Ruined a family birthday.

Great meal. Staff were super friendly. Heartily recommend the Teppanyaki - lots of fun and super tasty

The fish was not fresh, extremely soft consistency disintegrating when picked up… very expensive for the amount of food provided.

Great food. Robot food servers are cool but there aren't enough waiting staff to deal with customers.

We were recommended this by two couples, so had high expectations. For nearly £40 a head for food, I don’t expect to leave the place hungry, but we all did. The portions were very small, very little meat served with rice and beansprouts. Very little cost of actual food. That was really poor value for money. The food we did actually receive was ok, but certainly nothing special. I expected better than 'just ok'. But the worst thing was the service, and that’s why I’m writing this review. It was non-existent. We had one drink before the meal, then tried to order another before the meal was ready. It was impossible to get another drink for nearly an hour. I was walking around the restaurant trying to find someone to take an order. I asked the cook if he could catch someone. I went to the bar to get them myself and they wouldn’t serve from the bar. In the end we had all finished eating and were about to leave when the drinks arrived, so we sent them back. Too blooming late! This food is very salty and lots of soy sauce as you would expect, so you need a drink with it. I spent the whole of the meal dehydrating and trying to find someone to take an order. Not at all enjoyable. I did complain when I was there but they weren’t in the least bit interested. I appreciate that everywhere has staffing problems at the minute, but if that is the case they should take less bookings. Moonsha phoned me on the afternoon to confirm that we were still coming. At that point they would have known they were short-staffed and could have set expectations. I’ve been to teppanyaki before and they were great fun. Lots of entertaining flipping and flicking food with clever knifework. There was none of that here. The cook flicked some egg at each of us to catch in our mouths before he started cooking, but that was it. Absolutely no other show at all. He may as well been stood cooking burgers on a bbq. Very boring. This was a special occasion so we wanted to go somewhere special that we hadn’t been to before. We should have gone elsewhere, or could have had the mother of all takeaways instead. We definitely won’t be going back here again and I would like to set (low) expectations for anybody else. At least until they sort staffing out or take fewer bookings. And serve reasonable portions. And put on a bit of show! That was the worst restaurant experience I can remember having, and very expensive for the privilege.

what a fantastic place! very tasty and freshly prepared sushi, welcoming atmosphere! thank you team, I will be back

Really enjoyed it. Food and atmosphere, amazing. I have seen some reviews saying its a little expensive?? Chef cooks for you, in front of you. You get what you pay for... this was excellent value

Our place of choice for Sushi. The food is simply amazing and the staff are very friendly. I couldn't recommend more.

It was fantastic place I went with friends and it was a great night out with friends. Ill go back again and the staff was friendly

Loved it, Great food, Great Service 👍

Lovely place to eat. Fascinated by the robot waiter! 3 generations of our family loved it!

I went to this restaurant for the first time this evening. All of the staff were friendly and welcoming. My waiter helped me to choose an excellent Japanese beer. The food (a bento box with prawn tempura, and miso soup) was brought to the table by a robot! I have to say it was excellent food and I had a thoroughly good time.

Great service attentive food came quickly and was filling no issues.

They have the coolest robot waiters 😁

It was ok. Food a bit pricey, but the meal was nice. Definitely going back.

Have never been disappointed when visiting this establishment.

Mixed emotions, if I’m honest. Insufficient physical staff to provide a suitable/appropriate level of attentive service to the ‘paying’ customer, which is not made up for by the gimmicky robots delivering food. Moreover, this is not a true Japanese restaurant; rather, it is a Japanese-style restaurant delivered by Chinese staff, limited and as rushed off their feet as they are, this is not a good experience for the customer - it wasn’t even busy. It’s one thing to apply the just in time / lean principles of Japanese culture, but that shouldn’t be at the expense of the customer. All that said, the food was good - tasty and filling, but not somewhere I would necessarily frequent, given the 25mins wait just for a drink. Sorry MoonSha, you seem to be CustomerShy - up your customer experience game and you have an award-winning venue on your hands.

I loved my experience, Staff was so inviting and food was delicious Bento Box is so good!

Great food and we love the theatre of the cooking.

Fantastic menu with lots of choices, food was fresh fast and service was good too. Beautiful sushi dishes and will most definitely be back. Love the robot that delivers dishes to!

This may be the best asian food I've ever eaten, service was great everyone was friendly, the teppanyaki chef had humour and flair, the food tastes absolutely amazing, also the cat food serving robot is quite funny I love it

Great food and very fast and efficient service

Absolutely amazing from start to finish, birthday treat for my girl, food amazing, service amazing and one amazing robot , thankyou moonsha x

Took my son for his first ever sushi and we loved it.

Oh wow…what an experience. I have been wanting to visit this restaurant for some time! We originally wanted to book a table for 9pm but was told if we wanted the Teppanyaki we needed to be there for 8:30pm, and I am so glad we did! When we arrived we was met by a lovely host who was so warm and welcoming. The service was personable and the food was absolutely beautiful and cooked to perfection! The cook was Bhavesh and he was 10/10! His food was not only incredible but his banter was on point too, it was a really enjoyable evening! We met a lovely family who were regulars and gave us all the top tips on what to order (Thank you so much). Overall I am sat here with the biggest smile and the fullest belly! Thank you to everyone and we most certainly will be back soon!