Moonbucks in Luton

There is no existence in this place, there is no place with this name so do not go for it and do not try to search.

First and LAST TIME. As you can see my dinner was served with a black curly facial hair! Also had an item missing from order called them and he started asking everyone in the place. Told me it was in the order. Why would I call and not be getting on eating my dinner of there wasnt an issue. I said so you are saying im lying he then said he would look into it and call me back. 15mins later knock at the door with the missing item. Need to work on customer service and hygiene!!! 🤢 very disappointing. You also need to not breach data protection as the receipt in my order was not mine and disclosed the full name, address and contact number for someone else!!! So not doubt someone else also has my details

The staff wasn’t friendly and looked bored. Seating area wasn’t clean and arranged. I got myself a tiger brown sugar which wasn’t cool enough and was too sweet. Edited 26/06/24 Beeb bubbles you truly need to train your staff to handle customers with respect and attitude free. One of the worst staffs I’ve ever seen. They’re too busy with their work and wrapped with attitude towards the customers. I gave £10.50 expecting a change of £6.30, but he gave only 40p for my surprise I’d to ask him again for the balance and then he gave the £5 note and didn’t have the audacity to tell they’ve got no change🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️. Will never come here again 👎🏼

Absolutely rubbish food and rude manager. Do not waste your money here. Burgers are grisly, hard and not worth £9. Disappointed.

My friend bought a coffee for her and cappuccino for myself after we drank it . Our tummmy rumbling and had LBM. We addressed to the staff who is working for that store in L and D Hospital, as his per advised he will mention it to his manager. But the staff input to us the impacts will be after 24 hours. Hopefully it will address our concerns. Happened on 16/10/2024 12 nn.