Moonbucks in Luton

There is no existence in this place, there is no place with this name so do not go for it and do not try to search.

First and LAST TIME. As you can see my dinner was served with a black curly facial hair! Also had an item missing from order called them and he started asking everyone in the place. Told me it was in the order. Why would I call and not be getting on eating my dinner of there wasnt an issue. I said so you are saying im lying he then said he would look into it and call me back. 15mins later knock at the door with the missing item. Need to work on customer service and hygiene!!! 🤢 very disappointing. You also need to not breach data protection as the receipt in my order was not mine and disclosed the full name, address and contact number for someone else!!! So not doubt someone else also has my details

Totally disappointing experience. As all reviews speak for itself, the staff were very unfriendly and non-interactive. They just respond upon asking question, that too with incomplete details. I asked in first place if it’s a bubble tea shop to which they confirmed “Yes”. Upon ordering a coffee based bubble drink, I was recommended caramel by staff. During packaging, when I confirmed on the bubbles, I received a reply saying that they are running out of pearls 😂. Later, when I saw the garnishing, they even ran out of caramel syrup. I was left wondering why I paid for the basic caramel coffee a price of £4.20 which I could easily make at home. Worst thing a shop can do is run out of their key ingredients- “the pearls”. My suggestion is the team should consider levelling-up to sustain in the business honestly 😊

My friend bought a coffee for her and cappuccino for myself after we drank it . Our tummmy rumbling and had LBM. We addressed to the staff who is working for that store in L and D Hospital, as his per advised he will mention it to his manager. But the staff input to us the impacts will be after 24 hours. Hopefully it will address our concerns. Happened on 16/10/2024 12 nn.

Absolutely rubbish food and rude manager. Do not waste your money here. Burgers are grisly, hard and not worth £9. Disappointed.