Miller & Carter Hereford in Powys

Unfortunately we have been regulars in the past but this is the second poor experience. Fillet steak was fatty (therefore not a fillet). Food took over 2 hours to arrive and was cold when it arrived. Unfortunately they appear to be more interested in the takeaway service providers than customers in the restaurant.

On October 24th my boyfriend and I came here for our second anniversary meal, during which I proposed to him. The movers if staff gave absolutely amazing service and were incredibly helpful and accommodating when I was organising for the proposal and they were all friendly and attentive. The food was amazing, cooked to a high quality and served quickly. The atmosphere was relaxing and we had an amazing time.

First of all I would like to say how fantastic my server was, his name is Charlie and he needs recognition for his professionalism in his task in making our small group most welcome, his warm, friendly nature and nothing was too much trouble for him and the food was great, the fillet steak was the best I've ever had, we had a lovely evening, we took our time and were never made to feel rushed, everything we asked was adhered to without issue. 10/10

Miller and Carter has definitely gone down hill. The steaks weren’t as good as they used to be. The service was awful. No steak knives. Hot drinks were cold. Lettuce nearly came as a dessert. Have booked for Christmas so wondering about cancelling and going to the new steak restaurant opposite.

Always impressed when we come here for a meal. The serviced received from the staff is brilliant and the food is always great!

We visited here on Saturday night (31 August) with friends for a birthday meal. Our waiter, Tom, was superb and looked after us all wonderfully. The food was absolutely delicious and perfectly cooked (cote de boeuf exactly as requested). We even got a lovely dessert plate brought to our table for the birthday boy! Excellent from start to finish. Thank you to all the staff and kudos to the chef. Brilliant!

Fantastic service today and an attentive and polite server Sophie. All three courses were served and tidied up quickly. The meals were delicious, particularly the rump steak which was simply fantastic. Full of flavour and beautifully cooked to my liking, hats of to the chef.

We’ve been here for dinner many times and it’s always a good meal. You really need to book, but we do it on line and it’s been fine. They are good at seating you and bringing the drinks quickly, but the food can take a bit longer, obviously it does get very busy, weekends are usually a no no for us, we’d rather wait and go in the week when it’s quiet. I especially love the onion loaf they serve with the steak, but it fills me up. Great meal, perfectly cooked steak, will be back.

We were welcomed by waiter Sol, who promptly showed us to our seats. Our server was Ola & she attended our table to take our drinks order, again this was almost immediately & our drinks were delivered, Ola was very polite & helpful. I have a gluten intolerance and Ola was extremely helpful & informative about my options (there are lots of choices which is really nice) I went for steak & chips & my son had a burger with halloumi fries & a side of slow cooked beef shin all of which were cooked perfectly and delicious. Our food was delivered really quickly and we were in & out within an hour. The price is reasonable & reflects the quality of the food & service. Thank you Sol & Ola for making our visit. I would highly recommend visiting this Hereford restaurant, you won’t be disappointed. We will be back!

Great service despite the fact they were busy with large parties. Meal was served quickly and accurately. So well cooked and presented. The desert was amazing as well. The service was excellent, great experience

Such a lovely clean & spacious restaurant Great value lunch special that was absolutely amazing Served by the wonderful Sol - well done

Almost felt like an inconvenience to have an audacity to be in here. From the moment we walked in I had reservations. Lady in black shirt with flowers miserable, uninterested. Directed to table with no real desire to sell or be enthusiastic about where she worked. I’d never eaten here before. Tell me what it’s about: what’s good, what’s the menu, what do you recommend. How does it work? Sat waiting for ages. Drinks order taken by equally uninterested staff. Sat waiting on the bar for ages. Things missing. Loads of tables with left overs on and people waiting, but staff all seem to hide by the kitchen waiting rather than being out with the customers. I counted 11 people stood in front of the kitchen hatch at one point. Wanted more drinks. So popped round. They seemed shocked that I asked them for drinks for my children, and dared to disturb them in this supposed safe place. Food very very expensive. Ordered the “award winning” steak for Father’s Day. At £37 expected something a lot more tasty than the bland generic steak that came out. Everything about this place is average. Staff all miserable, especially I assume the manager. She should be leading by example. Not huffing and puffing and sighing the whole shift. Always fair in my reviews. The atmosphere and decor was quite cool, as was the menu concept once we got it. Just a shame no one explained it to us.

It’s a shame I can’t rate 5* for service and 1* for the food, as this is what I would have done on this occasion. My fiancé and I often visit M&C Hereford, for some scrumptious food and lovely date night. This date night was particularly special to us, as recently my dad had suffered a serious heart attack ( he’s now on the road to recovery I’m pleased to add) so between us both working and every given opportunity caring for both mum and dad, we hadn’t spent that much quality time together, so we decided a lovely date night was in order. A warm welcome was had at M&C, lovely starter, lovely wine.. and this unfortunately is where it stopped! On the mains arriving, (we both had fillet steak cooked medium) it was actually cooked rare… we did point this out to the waiter who apologised and offered to cook it a bit more, we didn’t want to make a fuss, and not the end of the world if slightly underdone, so we tucked in, well at least my partner did! As I cut the 2nd, 3rd, 4th piece of steak, it was quite clear mine was inedible, full of fat and gristle, I would not expect this from a £35 steak at M&C… we raised this to our waiter. Again the service he gave was brilliant, got us a free drink while he informed the manager who shortly came over to speak with us. She was fantastic, apologised and agreed with us that it should have never been sent out of the kitchen, and explained that at times they do come across a substandard cut of meat, but it should have been stopped from leaving kitchen. She rectified M&C error by not charging us for 1 main, and as a gesture of goodwill gave us our starters for free. As I said, the service from both our waiter Solomon and the manager Rosie, was fantastic, and I thank them both for this. This is the first time we have had a bad meal at M&C, so will look forward to returning and hopefully not having the same experience again. Not sure what was going on with the kitchen that evening, the table next to us had ordered sides and lobster tail, that didn’t come out with their main meal! So they said they no longer wanted it as by this time they were 1/2 way through their sharing steak. And the table behind us had to send their steak back to be cooked further! I guess everyone can have a bad day! Just a shame it had to happen to us on our long overdue date night.

Food was okay but not cooked right, but the service was not good at all, we felt like we were invisible. The staff had attitude like not putting napkins and cutlery for each person rather putting it all in a mountain on one corner and having us hand them out. Instead of walking around the table and cleaning up plates the server stood in one place and made us hand her the plates. Food took sooo long to arrive. Needless to say we felt like we could just walk out and no one would even notice that we had ditched.

Just arrived found out there’s no draft beers due to a cellar issue, however just been offered bottled more expensive drinks instead, apparently they can’t discount the bottles even though it’s a problem with there side … Hope the steaks better ….

Extremely average meal and nowhere near the standard we are used to in our local Herefordshire pubs and restaurants. The staff were lovely but the food, cleanliness and quality were all poor. You are greeted with a notice about how customers should be dressed but there were crumbs all over our seats and table. Lettuce wedge had a whole side of brown where it had been cut; peas were hard; steak fatty; chips not fresh. It was the sort of meal you would expect in a chain pub but with a higher price.

Three of us eating dinner at 1945 on a Bank Holiday Saturday evening, Restaurant very busy, we were made very welcome and drinks ordered came quickly, We all had starters and steaks , steaks were brilliant , only 2 little issues the sharing breadboard, bread was warm but very very crusty, almost to hard , and no vinegar despite asking three times for some it did eventually arrive, apart from that the food was excellent as was our server

My last review was really negative after a very bad experience. After a break away we have been back twice, the latest being in Feb. Both subsequent visits have been better, not as good as the first time we went to M&C but certainly better than my birthday dinner. Again, initially shown to a rubbish table despite having booked in advance and the restaurant being over half empty (on a Thursday evening). We were seated in a better spot without any fuss. The service was friendly and efficient and the atmosphere fine given that it was not very busy. Food was good - rib-eye steaks were fine and cooked well and trimmings all good apart from cold stale fries on one dish so we shared the fat chips from the other as there were plenty for us. No Bearnaise sauce available which was a shame but the two sauces we chose (red wine and dripping) were fine. In general a visit to Miller and Carter does not feel as special as it used to (and in my view should). In particular the quality of the steak is not as good as it used to be. The restaurant is quite expensive for what it is.

Came with my family and boyfriend for my 19th bday and it was so good!!! 🤩🌟 Tom was serving us; very professional and really friendly and kind!! Jenna was helping out here and there and brought me such a lovely personalised desert, again she was super friendly and kind!! Honestly such a fab experience with quick service and delicious food. My whole family really enjoyed it ☺️

My wife's steak was full of gristle and tough. Her chips tasted strange and had the texture of a previous day's leftovers which had been reheated. My lamb was tough and underseasoned. That's our last visit there, ever.

Lovely quality menu, gorgeous food, and very pleasant host, clean environment and happy atmosphere. Highly recommended

I can not fault Ruth on her customer service at all she was so lovely! And food was amazing as always!! Always a lovely experience!

Lovely evening. We were served by Tom who was extremely attentive and we couldn’t fault him. Food was perfect as always. Drinks came quickly as did food. Nothing at all to fault. Thank you.

It was my birthday meal out with friends and the food was exceptional and really good service by our server Maia. Would definitely recommend

Great service & lovely atmosphere. Really enjoyed our meal - steak was cooked to perfection, thanks to our lovely waitress, can’t remember their name but made the experience exceptional. All staff were so polite and well presented. Was such a lovely evening… will be returning, thank you!

This was our first visit to any Miller & Carter and had been led to believe it would be a wonderful evening ... ( certainly working on the menu price bracket ) We arrived for a pre-reserved table and waited for quite a while in the entrance as there was no one at the desk. ( Not a great first impression ) Several staff walked past doing their duties but no-one stopped to acknowledge us .. even if to say someone will be with you shortly ... Not the best start for a restaurant I was led to believe was a class above the usual high street venues. Eventually someone came and checked us in then took us to our table .. ( we had asked for a nice table for a special occasion ) which was as close to the kitchen as it could be without being in it ! They gave us a menu and disappeared .. no offer of a drink ... The girl designated to our table came and took our order and as it was a special occasion we'd decided to push the boat out and have the chateaubriand, cooked medium, and a bottle of red wine. The red wine arrived and was poured into our glasses ( which were different to each other ) .... no pre tasting to check it was ok .. pretty basic stuff for a decent restaurant in my view. The meal arrived, and was not overly hot as the lump of butter on the top of the meat didn't melt. The meat was cooked medium rare which might have been acceptable if the serving platter was hot to let the rare bits cook a little more but it was only lukewarm ... However, my biggest issue is that I am not convinced we got a chateaubriand ...( the restaurant was busy and when we ordered the waitress didn't think they had any left ) .... if it was, it is WORST that I have ever had !! I asked for some mustard which duly arrived in a little pot .. no spoon to use to put it on the plate ( lack of attention to detail ) I can honestly not remember the last time that I have commented / complained in a restaurant but it was shocking ... The "manager" gave a discount to help smooth things over .... The only positive of the evening was our waitress who was friendly and tried all she could to improve the situation but it was beyond her remit to fix .... Totally disappointed and underwhelmed by the visit.

From start to finish everything and everyone was first class. Very busy but wait times were minimal. Staff were all fantastic. Food was well worth the expense. Surf and Turf was perfection. Thanks.

We were staying in Hereford for a new year break and as we are regular visitors to our local M&C Sutton Coldfield and Hagley Road Birmingham. We decided to pre book the festive NYE menu at £64pp. Upon arrival we walked in to glance around and notice that there were diners wearing hoodies and trainers (always known M&C to have a smart/casual dress code) which being NYE we had got dressed up so we immediately felt out of place. We were ushered to our seat, and given a table right at the back of the dining room, next to the fire exit and disabled toilet. In front of the chaotic kitchen and next to spare chairs. We took a seat and found the table unsteady. We tried to steady it and it seemed to be the actual fitting and not the ground. My partner could sense I wasn't very happy however he's very reserved and doesn't like to complain. When the waiting staff eventually returned to explain the menu and take our drink order. We were offered a glass of prosecco which came as part of the set menu. I asked what the alcohol free alternative was as I can not drink alcohol due to medical issues. I was told it's pepsi or lemonade! When he returned with the prosecco it was brought in wine glasses? He then asked for our food order. I felt rather disappointed as we had only just received our drink as though it was a case of being hurried along for us to eat and leave to seat the next diners. We gave our orders, soup to start, then I ordered the filet steak my partner had the ribeye for our mains. The soup was way over seasoned. The mains arrived shortly after. We struggled to make sufficient space to eat as the bottles of drink that were empty had been left on the table. Both myself and my partner agreed the portion sizes seemed smaller in comparison to a main from the regular menu. My steak was luke warm along with my fries. My partner's ribeye left alot to be desired he didn't eat his fries as they were too greasy and cold. I had the cheesecake for desert which again was mediocre at a push. My partner turned down his desert due to not particularly enjoying his main. As I previously mentioned we didn't complain as the restaurant was very busy, the staff seemed quite rushed and a little chaotic and to be frank from the moment we arrived we were unimpressed. My partner did give feedback on the email and he's not received a response. Unfortunately we are going to have to put this down to a bad experience and not return. Over £140 spent and a disappointing NYE dinner. My advice would be to eat elsewhere, we ate at the restaurant a few buildings down on the following day. We paid a quarter of the price and thoroughly enjoyed it.

Too expensive so didn’t stay to eat. We sat and got the menu but made a quick exit when we realised the price.

Today was aweful. Spent 45 minutes at the front door waiting for a prebooked table, pre ordered meals coming out wrong and at one point sat with food but no cutlery as the resteraunt had ran out. I have never wrote a review before but today was ridiculious. Wont do a xmas dinnner resteraunt again and no chance going back to this place. Merry xmas

The food was ok but the festive menu setup was very confusing. The service was good up until it came to the bill upon which no one seemed to be able to work out the various steak surcharges/money off due to deposit etc. I think...

We were 13 people mainly elderly who came as a group from Cardiff in the rain for a day out in Hereford The leader in the group had pre booked venue and everyone was looking forward to the meal The food was as always in...

We visited last Saturday as a family of 4 for a birthday meal. A couple of hours before our meal we received a message to say the heating was broken. On arrival it was slightly chilly but bearable, and the staff had made an effort...

Amateur hour. Our visit started well but unfortunately went downhill quite quickly due to a very rude server Jess and unorganized staff and chefs.

Came here with my mum and our server Jack was so kind and service was efficient and fast. The sticky toffee pudding was to DIE for 😍😜

Easy to book, warm welcome, lovely atmosphere, varied menu, attentive and well trained staff. We had two courses. Both beautifully presented and delicious. A cut above, partly because the designer had the sense to use soft furnishings when cuts to noise level considerably. Very enjoyable...

Warm welcome , didn't reserve a table, but they squeezed us in . Went for the 2 course meal for £29.50 each . Very nice food . Well worth the offer . Our service was excellent . The only thing I had fault with was...

My boyfriend and I went here for our first anniversary meal (the anniversary was a four days earlier but we’re long distance). We were there on a Saturday evening from 18:00 and the service was fantastic, we were seated as soon as we arrived and...

The food was outstanding and the service was amazing. Junior provided a welcoming and warm service with loads of great advice and good humour

We have visited Miller & Carter Hereford more times than I care to admit. But this was the first time we have left deflated. Our starters arrived, one looked like it had been plated by a child, the other was a £10.50 scallops and chorizo...

Just visited Miller and Carter in Hereford, this isn’t our first time!! Nachos felt like they were stale, they were cold and also poorly presented. We asked for all of our steak to be cooked Medium-rare 3/4 pieces were cooked well done. Not impressed and...

As usual a lovely meal, cooked & delivered so good. Staff are so pleasant. Enjoyed our time there, no pressure to leave your table. Thank you staff

We were expecting something special but the experience was lacklustre at best. Our steaks were unduly tough. One does not expect rump to be as tender as fillet but these did not seem adequately prepared or trimmed. This was disappointing. Service was reasonable but not...

This was my first visit to Miller and Carter Hereford. My husband and I enjoyed the whole experience from a warm welcome, our waitress was training but was very helpful, friendly and promptly cleared table etc. We had 3 courses and all 3 were lovely....

Excellent meal last night at this restaurant Lovely helpful staff Nothing to much trouble for our waiters Thank you for a wonderful experience

We had a wonderful evening. Service was great, I got the wrong burger as the waitress had miss heard my order but got a free drink for me and my partner as apology which was really kind. Food was delicious! Unsure on the waiter who...

No welcoming effort from staff, they all looked very unhappy, menu not explained, building extremely hot despite being told the air conditioning was on. Food mediocre, four people who will not be returning!

Our experience started quite well with menus handed out and a drinks order taken. But it went down hill from there. We had a mixture of burgers and steaks. The ribeye steak was chewy, thin and just not very nice. We ordered more drinks and...

Salt and Pepper Calamari no taste and rock hard batter, like it was cooked previously. Spoonful of Dip. Steak OK, beef dripping sauce very thick and not like before. Tiny dressing on lettuce wedge. Dirty Burger, could not see items on burger it was just...

Not fair on the staff who work very hard but the restaurant itself requires maintenance, the decor is tired, toilets are imperfect and unattended and the tables and floors sticky… not up to Miller and Carter standard. Downstairs is barn-like, upstairs insufficiently air conditioned. The...

Bit of a mess really. Staff seemed very young and very new. I don't know if our young man was on his first night. He kept saying oh WE have made a great choice "oh WE will enjoy that He struggled to open the wine,...

We had a beautiful evening being looked after by Ola. Butchers Block was delicious which was cooked by Steve, fantastic value for quality and quantity especially with the accompaniments that are complimentary.

The steak was ok we had to send it back once as it was medium well not medium rare and even after it was a bit chewy although the reason the rating is so high is because of the customer service salad brownie and calamari....

Great service from Kate, nice table and meals and drinks came quickly. Some of our party chose 50 day old steaks, one was tough and another was full of grisel, very disappointed for the price!

Gertie was a fantastic server. She was attentive, friendly and upbeat. She went above and beyond to customise the cocktails to my dietary requirements. 10/10 would come here again. Ask for Gertie.

My server Kat was professional and friendly. She was very helpful and informative when my friend asked for the gluten free menu. Very professional and took care of all our allergy worries and explained the service cycle for an allergy incredibly well! Good job Kat!...

Very lovely meal. We were served by Solomon who was really nice and efficient. He made a good wine recommendation that went well with our ribeye steaks. We will be back!😊😊

Once again an amazing meal from the chefs with perfect service from the lovely Kat, who we think was a chef. It's great that they're all learning everything. Will always recommend and return

These people really know how to cook a steak! Lovely food- some of the best calamari I've had- and really good, graceful service from Marta, even when we made settling the bill complicated by using multiple cards.

Had a great time. Service was exceptional thanks to our server Kat. Lovely steak and great pudding choices. Good atmosphere.

My waitress kat was amazing and warm to the pair of us. She definitely excelled the experience during the dinner, making sure every need was tended to.

The food is beautiful and there was one particular waitress that was outstanding. I believe her name was Kat? She was so polite and very efficient with the food run. 10/10.

Despite the Saturday lunch deal not available which made lunch more expensive, we had a lovely lunch, excellent service and genuinely tasty food, gravy dipping added a lovely additional element to a burger meal, happy to accommodate a larger table despite booking for 4. Would...

When we arrived we were shocked to see all the tables were dirty and had to wait for a table to be booked even thought we had a table booked I can’t believe my husband order the chicken with maple syrup it was cold and...

Average.As usual here the service for drinks is very slow.I feel the food is overpriced but as I was being treated couldn't say too much .

We were served by Dan. He was extremely attentive and polite. The food was cooked to perfection and served very quickly. Will definitely be back.

We visited Cardiff last year and it was great. This time we went to Hereford. Steak was OK but I've had better. It was a fillet and it needed a steak knife. The building was big, open and bright. Not intimate at all. Meal sides...

Great food as always dining here and wonderful service by the very friendly Olivia who was most attentive service. We left with a fully belly and smile on our faces.

Visited the restaurant this evening, the service from Mac was amazing and food from Rob was perfect! We will definitely all be coming back for more soon! Thank you!

A first visit and an awesome late valentines surprise. Very impressed with how gluten free dietary requirements were handled. A substantial menu to choose from with the offer of the kitchen being cleaned down and food being cooked separately. Couldn’t ask for better service. Very...

Valentines night, could have had a poor over rated steak with quick turnover meal but no, we had an amazing steak meal, great cocktails, unhurried, well served, well attended, unflustered evening at M&C in Hereford. I wish we lived nearer as we would be back...

Went to the one in Plymouth last year, they set the bar high. Partner loved his, so it was just me that was a little disappointed, we had half potions of the onion loaf and it was over cooked, later tables had slabs of the...

Fantastic service, looked after really well by Gertie. Lovely food really had a great night!!Five star service

Fantastic food, mouth watering. Alongside top service. Couldn’t have asked for better will be back soon.

Mac was so lovely and even got me mayo, made sure I wouldn’t pick a chewy steak! Steve’s steak *french kiss* Steve I want you in my kitchen

dan was our server and he was lovely and so welcoming and helpful. food was amazing made by steve and we’d definitely come back here again 10/10! couldn’t recommend more !

Great atmosphere and Perfect food, made by Steve and amazing service by Dan, would highly recommend.

Amazing food and amazing service for a special evening! Wouldn’t have wanted anything different. Special thanks to Mac for the service, made the evening very special. 100% recommend!!!

Very friendly service, good choice of food and very tasty. Reasonable price, as selected the temporary offer of a two course meal for £21.95.

You know a good restaurant when you book in advance and are glad you did because all the tables were taken! It was a Saturday night but service from Grace was really good and the food filling and tasty. Thank you!

Gorgeous meal, lots of choice. Lovely server Gertie who went above and beyond as it was a birthday celebration!

Lovely late lunch. Good brill as always (thanks Rob) , atmosphere is great and Sol our waiter was the best (no allergies Sol 🤣🤣)

Amazing service from the lovely Gertie even after she had to revisit our table a fair few times because of us talking to much and not looking at the menu. Food arrived promptly and was very tasty. Would I recommend?? Yes!! Thank you for a...

Obviously incredible steak. Great service!! What you would expect. Fillet steak was incredible. Recommend going when a deal is on.

I’ve been here several times and each time has been just as great as the other! The January rare treat menu is a must have!!

Me and my colleague visited miller and carter for a lovely butcher's block. We had all steaks cooked as recommended and they were done perfectly first time. The barman was efficient and polite and brought our drinks over with a smile, his name was tom...

Gertie’s customer service was exceptional! There was a sincerity about wanting us to have an enjoyable experience. The January two course meal deal was really delicious with the steak being the best cooked steak I’ve had in a long time so we’ll done Rob!!!

Service with “a smile” not even an acknowledgement of us being in a freezing building no explanation of why I had to sit with my coat over my legs and my scarf wrapped around my shoulders!!! Starters were cold and the chorizo with scallops was...

Went out for something to eat, really fancied a steak. Went in to see about eating as it was really empty, only to be told sorry we don't have any tables. When asked why, told that we don't have enough staff on!! Not really acceptable...

Great table for party size. Very relaxed, excellent service. Food amazing, enjoyed by everybody. Attentive with drinks, never an empty glass. Enjoyable birthday meal with family.

A swift dinner which was delicous grilled by Ryan and provided by great service by Sophie Well done.

We had a meal last night with our friends. The service was great and the atmosphere was good. There was a limited choice of steaks which was a shame. The steaks were generally good but my husband’s steak had a huge amount of gristle. Another...

Food was amazing but let down by poor service. The starter and main arrived in a reasonable length of time after that we just seemed to be forgotten about. We had to get someone's attention to order deserts and after that we had to chase...

1st time ever trying miller and carter, lovley warm welcome got shown to our table, waitress came to take drink order drinks came very quick, food order was taken had about half hour wait not that I mind it was very busy, food arrived it...

Poor steak , not very large and lots of fat and gristle , half an hour wait after main course , there was 1couple in apart from us, was asked if we required anything else , I had ordered a 3 course meal from the...

Went for an 18th birthday for my son. Meal was lovely as usual. We were served by the lovely Marta who wrote happy birthday in chocolate sauce on his pudding plate. She helped make our evening out very enjoyable

the food and service was great. I love coming here for birthdays and the waitress Marta was very nice

Had a lovely meal here, made all the better by the staff, particularly Marta, our waitress. She was very friendly and extremely efficient, no waiting around for any of our order, couldn't fault it.

Amazing food,amazing staff! Will definitely be returning. A great welcome on arrival and the whole experience was fabulous!

I had booked online as i did last year for our wedding anniversary(31) and this time they were open.Table was booked for 7pm,No 25.Shown to our table within minutes and drinks order taken,Virgin Mojitos,non alcoholic. Our waitress was Katherine who explained to my wife about...