Micklehead Green in St. Helens

On a Friday night you would expect the restaurant to be busy. The place was only half full so there's no excuse for the service we received. Twice we had to find a waitress to take our order after none appeared in our part of the restaurant. Food was OK.

I know it is being shut down and staff probably don't actually care anymore but.. This place has really gone downhill and at a terrific rate. Last time we went it was bang average but this one took the p!$$. Booked in, table of 3 at 4pm. Massive queue at the bar and nobody on the desk to seat people. Waited about ten minutes until someone finally arrived otherwise we would have asked at the bar, but that was still ten deep. Eventually someone came to seat us, put us in a dim and dingy area, wobbliest table ever and told en-route to the table that they had "run out of roasts". On a Sunday? What sort of witchcraft is this? Had to order from regular menu, would have just gone home if we'd have had food in to cook. Anyway, waited an age for drinks and food and then the bill. Average food at best, awful service.

Staff were very polite and friendly, showed straight to our seats and ordered very quickly. Natalie looked after us and was very friendly and attentive Food as exceptional as always.

Thank you to Natalie who was amazing and so helpful despite being very understaffed for the number of customers in today. Food was ok!

Went for lunch about 1.30pm Staffing was at a minimum but coped well with the numbers at that time. Took a little while to be served but when it came the food was well cooked and presented. We have visited here many times and never been disappointed with the food or service. We were sad to hear that there is the possibility of this Beefeater site at Micklehead Green was one that was under threat of closure. With its position so close to a motorway junction and connected to a Premier Inn it is in an ideal position for visitors travelling along the M62 corridor or wishing to stop off before the short journey to Liverpool. A big mistake if it closes!!!

The place seemed a little tired and the food was pretty average. I got the ribs and steak combo and the ribs were really dry like they’d been overcooked. Also got some calamari which had been over fried so the batter on them was burnt. They did refund one of the meals when we told them which was a kind gesture and that was appreciated. But won’t likely be visiting again soon.

Rachel was excellent is supporting our family celebration, it was my parents wedding anniversary and the environment was excellent for them.

21 of us celebrating our mum and dads 60th anniversary. We preordered our food and had a fabulous time. This could not of happened without Rachel, what a star. All food served hot with no one waiting and Rachel waiting our tables by herself. What a huge asset Rachel is in this establishment. Rachel is so professional, friendly and very helpful. Definitely recommend for any celebrations. Thankyou Rachel for making our afternoon so special from balloons to service pure excellence

Micklehead Green Beefeater is often our first choice for a birthday meal and it never disappoints. This evening, we were looked after by Ellie, who apparently was new (we would never have known if she hadn't told us). She looked after us extremely well, taking our order correctly and checking on us a few times to ensure that we had everything we needed. The meal itself was excellent; two steaks cooked to perfection, lasagne and a burger. Ellie asked whether we wanted desserts afterwards but we were full by the end of the meal so we declined. We had a couple of Beefeater rewards vouchers which brought the bill down considerably - always a bonus but even so the service and food was worth every penny.

Great food and service. Always very friendly service and very helpful. Would definitely recommend to my friends and family

Visited for Sunday lunch with my family and had a lovely time. We were greeted with a smile and took to our table straight away. The menu had lots of choice and the children’s portions were big and delicious. Liam was really helpful and made us feel welcome. We will definitely return

We were very well looked after. Our server Declan was very attentive. He couldn’t do enough to make sure we were happy. The baby has allergies and was very well catered for. The meal was lovely. Really enjoyed it! Had a lovely pint and the wine was really good too.

St Helens Soroptimists have met here several times and Monday night proved to be as good as usual. Rachel Glasgow looked after us as she normally does and was extremely helpful. She even took some photos of us all. She works very hard to keep everyone satisfied with both the food and service and we will be returning again. .

Rachel looked after us from the moment we arrived. She went over & above to ensure we had everything we wanted. Truly exceptional.

Have lunch here with friends every week, sometimes more than once, and look forward to it. Always a warm welcome, great service - nothing is ever too much trouble - and good food. Friendly staff always willing to go the extra mile.

35 minutes left without a order being taken. Was told not to go by others as the place has gone down hill. The food was slow coming out even though the place was empty

Seems to be problems with booking times from the premier inn next door. Loads of guests are being booked in at the same time, 9.30am in my instant today and overwhelming the restaurant and staff. Should try keep the locals and premier inn guests apart for breakfast service if possible and stagger and limit guests per particular time slot. Food was average, staff struggling to replenish, fix appliances, take hot food to tables etc. On positive side though, Johnny working Sunday breakfast shift was sound, polite and friendly. My 8 year old girl took a shine to him lol. “Thanks Johnny” she shouted and “is our breakfast ready yet Johnny”!

We enjoyed a lovely meal while having a family catch up. Rachel our waitress was exceptional. Rachel always goes the extra mile to make sure we have a pleasant experience.

Just had an excellent meal thanks to Rachel, she was very friendly and the service was fast and very efficient, would highly recommend =)

Amazing 5 star service from Rachel as always! Along with 5 star food. Our favourite place for breakfast, lunch, and dinner. Highly recommend!

Came the micklehead with the grandkids it’s usually a weekly thing as they love it here we were served by Rachel she is so good the kids and the food is always lovely and Rachel always goes above and beyond

We were served by Rachel she is amazing very friendly and my grandchildren love her she just can’t do enough for you and the food is always nice

Excellent service from arrival to departure. We had a wonderful happy and friendly waitress named Rachel. She is a credit to this restaurant had full knowledge of the menu and gave good advice. Definitely be going back soon.

Lovely all-you-can-eat brunch. Great value for money and the staff who served us (Johnny and Liam) were brilliant and got us everything we wanted. Fab service.

Great atmosphere and excellent food, my steak was cooked to perfection and went down a treat. The children's. Meals were all eaten too clean plates all round.

Came in for breakfast and was greeted by a lovey man asked his name and he was called Johnny very polite and gave us all the info of what to do and did we have any allergy which is great if you do the young...

Been a regular haunt for me and my girlfriend since last year. Every single time has been without fault - amazing customer service, friendly staff (in particular Rachel who we always keep an eye out for when we visit) the food is lovely with fast...

Amazing food as always and fantastic service from Rachel. Our favorite pub, service is always great and food delicious.

We eat here everytime we come to visit family but tonight was exceptional. Our server Rachel was amazing! Went above and beyond to make sure our 2 hungry kids were fed quickly! Thankyou ❤️

Went here for my daughter's birthday ,we we're a party of 5 . Brilliant service off Rachael the waitresses and the food was absolutely brilliant. Would highly recommend. Thanks you very much for making the occasion lovely.

We were looking for somewhere to have lunch and my wife remembered that she'd received a discount voucher for Beefeater and we were close by. The place is in desperate need of a spruce up of the exterior, not a nice first impression, however no...

We've been served by the lovely Rachel a few times now and she is an absolute credit to this restaurant! My son has a dairy allergy and she is so helpful and accommodating for him, nothing is too much trouble! The food is excellent, steaks...

Had a lovely meal here last night, 4 people, 1 mixed grill, 1 sirloin, and 2 ribye, steaks were perfect, soft and really tasty. Rachel looked after us and couldn't fault her. Will definitely be back soon

Absolutely disgusted with this place. Attended Dec 28th with a family of 10, brother up from London staying at the Premier Inn, and we all got together for a meal. Arrived in the pitch black at 19.10 and left at 23.30, spent over £200 in...

Worst christmas dinner ever, this really spoiled our christmas day. I will never visit this place again .

Fantastic Christmas family meal great staff superb food made our Christmas special and the cocktails to finish fantastic

Best Xmas lunch we've ever had. Great service, the turkey lunches went down a treat we will be returning soon

Me and my family went for Christmas Dinner, it was the best Christmas Dinner I've ever had, service was great staff were friendly and efficient despite giving up their christmas, would 100% go again next year.

What a wonderful experience! I have listed for lunch with friends previously and decided to opt for here for our first Christmas lunch out as we had family staying from down south. We were not disappointed! Our server could not do enough and yes we...

Went for Christmas lunch -. 2 potatoes frozen veg 3 sprouts 1 burnt parsnip the smallest stuffing ball I thought is was another sprout!! Spent over £400 with drinks for a family of 4 adults and 2 children - we went looking for a takeaway...

Terrible service all round. Four of us received our meals one had to wait far too long, everyone had finished their meals before the 5th one arrived. Dessert was served, again one was missing which we had to ask for. No cutlery for desserts. We...

Family of 5 for a Christmas meal and what an utter disappointment it really was, we paid £375 for a meal that was extremely late, half the party got their food and had finished before the other half got theirs, food has to be sent...

The worst meal ever at the most expensive prices. Even with a discount code food was not worth the money. Vegetables were undercooked and festive menu turkey was certainly not turkey as we know it and portion size was meagre.To top our experience drinks were...

Visited with family of 5 on Saturday 16th December, Rachel was our Server, and the most lovely experienced server we have ever had the pleasure of. She is so professional and experienced and brilliant with children, a total credit to the company.

We didn’t plan to eat out today but we did, on a whim we drove into Mickel head green Beefeater. Even though we didn’t book we had a choice of three tables at the bay window, the Christmas tree and decorations were up and the...

Lovely service from Rachael who was fantastic, very attentive and happy to go the extra mile! Great food and lovely place too.

We had a lovely meal as a family plus a family friend. Rachel looked after us amazingly. She was so lovely. Made sure we were well looked after and our daughters allergies were well catered for. We’d go back again in a heartbeat. Had a...

Great experience with food here. Service from Rachel was excellent again. We love the steak and the friendly accommodating atmosphere. Definitely recommend as a go to place.

As usual the breakfast was lovely but what makes the experience so good is the great customer service. I was waited on by Emily and she was so pleasant and helpful.

First time eating at Beefeater. And it was FANTASTIC!!! Our waitress Rachel was epic. Helped us every step of the way. Table service is great. And feedback on our food was great. We knew what was going on. So I a nutshell. Thanks to Rachel...

Went for dinner here and was served by the lovely Rachael, she was absolutely lovely and went through the menu with me, she was amazing with our picky eating kids. Food was lovely, wasn’t waiting long. Will visit again. X

It was an excellent visit , the food was good and we were served by Declan who was very pleasant . The restaurant itself was very clean and spotless

Had a 60th birthday in the events room and it was excellent. Rachel was amazing, extremely helpfull and everything we needed she sorted for us without hesitation. This all made the event extra soecial. The buffet food we selected was lovely and went down a treat and also had some gluten free requirements which was not a problem for them to accomodate. All in all I would highly recommend for any event you have.

Went on a Sunday for a roast. Explained the variety of diets that would be attending when booking online. The waitress showing us to our table gave us the folder for the food containing all allergens etc. which was really helpful. Food was decent also for the price.

Came as a party of 6 for a birthday celebration. Everything was outstanding from start to finish despite it being quite busy for a Monday morning. The continental buffet was constantly topped up and very fresh, cooked to order breakfast was brilliant, piping hot and poached eggs were perfect! Service from Stu was amazing! Thank you to Stu and the chef and we will definitely be back.x

Booked for 6pm, arrived at 17.50, great service at first, ordered drinks and food, starter arrived after bout 20 mins, main meal arrived 19.00, all in all it was close to 2 hours for 1 adults meal, kids 3 course meal, 2 sides and a sweet. Pub was only about half full so not as if it was mad busy. No apology, no offer of a discount or free drink or a free sweet.nothing. Won’t be going there in the future.

Booked a breakfast for 20 people for a business meeting. This was held in the meeting room and was accommodated amazingly! They fetched the food out and had it in a buffet style so we could help ourselves which worked as there was so many of us. The staff was very attentive and ensures there was enough of everything. I honestly couldn't recommend enough and I will be sure that we book future events here. Special thanks to Kate, Beth, Ste and Kayla for making the experience so easy and ensuring that we was fully satisfied. Thanks again

Party of 9 sons birthday meal had a fab time. Rachel served us nothing to much trouble. Really enjoyed ourselves. We'll be back.

Amazing food, lovely, caring and friendly staff. Great value for money! Thanks to Kate and Ste. So kind and helpful despite being run off their feet. Loved it!

Visited as a party of 8. The food was ok, nothing spectacular but not terrible. However the wait for service, drinks, food and cutlery was unacceptable. The place wasn’t particularly busy and there appeared to be plenty staff but something just isn’t working because it should not take over 3 hours to serve. This place was always a safe bet but I’m afraid we won’t be coming back after this experience.

Back in my day Beefeaters were the slightly better of the chain restaurants, this does not seem to have lasted the test of time. I visited 2 nights running as staying in the hotel next door. First night, on entering I told a waitress that...

I had the pleasure of having breakfast on Tuesday 15/8/23 we where greeted by Stuart and waited on by caz very friendly and professional I was there with a colleague we both ordered a full English it arrived pipping hot and was cooked perfectly really...

Amazing service from Declan. The food was delicious I would definitely recommend eating here. See you again soon.

Call in for quick bit to eat brilliant we were in a hurry we asked if everything could be brought down together Emily was brilliant nothing was too much problem for her

We had 22 family members going to a meal we where put in a part that looked like a meeting room we had been taken to it by a member of staff then told our food would be 10mins but an hour and 10min we...

Just had a fabulous meal, staff were brilliant, as usual Rachel was very helpful and provided excellent customer service.

We have been to Micklehead tonight for a family meal. It was very busy however staff were fantastic and looked after our pary very well. Would definitely return

We had our lunch here on Sunday 23rd July. Natalie was our waitress and what an absolute star she was. The restaurant was fairly busy but Natalie really handled the situation very professionally. The food was as usual, the best around st helens. We will...

I have been to this beefeater a couple of times and found it very enjoyable the food is great value but its the staff that go the extra mile after a long drive Natalie welcomed me and seated me in a quiet area as I...

Needs a total revamp place was filthy chairs dirty and fabric ripped, dust on radiator next to us u could right your name on , food was awful think it had been out at lunch put in blast chill and reheated 3 meals and all...

This was a special night for a 90th birthday and Rachel our waitress made it such a lovely night, not just for the birthday boy but for all of us there. She was kind, kept her cool and really looked after us, which wasn't easy...

Waited patiently for cooked breakfast for 50 minutes from ordering to food arriving at the table - to be fair the waitress apologised a couple of times for the long wait. The 2 breakfasts arrived and aswell as only having a total of 8 baked...

Had a fantastic meal for Father’s Day. Food was amazing and the service was excellent. We were served by Rachael. She was friendly, efficient and was the perfect waitress x wound definetly recommend do go there for a family meal. Thank you so much for...

Lovely food, exceptionally friendly server Rach made sure we had everything we needed. I felt relaxed and comfortable which made the food even more delicious :)

Okish even in light of there being a very slight issue with a family members meal which was rectified immediately by our server Natalie and the manager on duty. Bad points: even though the staff were really well trained the overall presentation of the establishment...

Very pleasant visit. Was last minute booking. We both enjoyed food. The service from Racheal just topped it up. She was polite, kind and very knowledgeable. We will definitely comeback if we close by. Compared with Luton Beefeater this is so much better. Thank you...

What a great vist to your pub breakfast was amazing and Charlie who served us is so nice and polite nothing too much trouble even Paula the cleaner is very pleasant and chatty they always make us feel welcome you should be proud to have...

This is a return visit to the Micklehead Green and again we were not disappointed. The food was excellent and very well presented. Our waitress Rachel was attentive and delivered excellent customer service, and this was natural not false or forced. Rachel was knowledgeable about...

Came into the Beefeater after noticing it when passing. I was impressed with the food and service, especially for Saturday night. Our waiter Declan was attentive and very friendly and it was nice atmosphere overall. Would come back again!

I feel sad to write this, as my previous visits have been good. I felt like this occassion there was a lack of organisation within the front of house team. After eventually getting seated, we got drinks no bother, however after 25 minutes of waiting,...

Let's face it. This is primarily a venue for business people and lacks the community feel of a town centre location. However, the food is excellent, the service is quality and if you make an effort you will meet some incredible people here. I am...

Great food great atmosphere would definitely recommend. Greeted by manager and sat down ordered food within 5 minutes. Food was excellent and tasty when came out

Excellent service, friendly staff and very nice food. We also received a 25 percent discount off our total bill,

This is the first time we had been this restaurant and we were exceptionally pleased. The restaurant was beautifully designed and the layout was excellent, you were not on top of each other. The manager was friendly he took us to our table and explained...

Booked a table for Tuesday night 7th of March for 7pm waiter took us to our table asked us would we like drinks we ordered drinks didn't get drinks for 30 minutes and also waited 30 minutes for someone to take our order after another...

Visited for lunch with my parents today. All the staff were attentive and friendly. We had drinks, mains, desserts and coffees, couldn’t fault anything! Food was excellent and piping hot.

We popped in on Saturday lunch time & was welcome by Rachel who showed us to our table. Had two Coffees while waiting for our meals to arrive. The food was lovely. We both had the 8oz Sirloin Steak, which was very well cooked. For...

My partner and I booked for a meal on Friday 3rd for a late lunch and had such a good experience we booked for the Saturday as the lovely staff advised use that there was a 33% off offer. Yet again the food was perfect...

We went here tonight for a family meal. We were sat facing the kitchen the music was so loud coming from the kitchen it drowned out the music in the restaurant and you could hear staff shouting to the chef the orders. The cannelloni was...

Nice friendly pub with friendly locals and staff. Good selection of beers and wines to offer. Would definitely recommend this to anyone in the area.

Great Breakfast at a great price. We visited twice for breakfast whilst staying next door at the Premier Inn. It was £9.50 each inclusive of hot and cold food & drinks. We both ordered a full English, cooked to order and with full choice of...

We went here for the festive menu as it seemed decent value. We pre booked our meals in advance however we were kept waiting for some time and had to remind staff we had pre booked. The starters well I have never seen soup served...

Just visited with the family for The festive menu. We had Turkey toast dinners. All were a bit disappointed. I actually can’t believe they have the cheek to charge £14 for a roast dinner and only give 2 roast potatoes! They were lovely, but never...

Excellent food. Great service from Rachel, great asset to the restaurant. We’ll be back for the Toffee Pudding Sundae!

We visited again last night for a family meal. The service,and food was excellent. Our waitress Rachel looked after us and she is a credit to the micklehead green beefeater. The food and drinks are all reasonably priced. We will definitely go back when we...

We spent as a family quite a few hours at this location and the service was great. A shout out to the lads behind the bar who were very busy but still had time to be polite and professional, we did keep them busy. Then...

Booked the Micklehead for my husbands 40th and was absolutely delighted with our experience. From the very beginning, it was easy to book the function room and everyone I spoke with was very helpful. On the night, it just went really well..the place was very...

Wow perfect cooked steaks superb staff couldn't do enough great experience highly recommended best steak I've had

Fantastic food great service manger was helpful staff great could here the chefs singing made my day great experience coming back for the singing superb thank all the staff

Had a lovely meal at beefeater micklehead this evening. Food was delicious and Rachel who looked after us was such a lovely lady, nothing was too much trouble and she went the extra mile to make sure we had a great evening. Highly recommend visiting!!