Mercure Livingston Hotel in West Lothian

On arrival at the hotel the reception was clean and modern the bar/restaurant was also modern that was only area money has been spent on we got to our room and were surprised to see how outdated it was threadbare carpet holes in walls dirty walls the bathroom fan hadn’t been dusted for months by the look of it also our windows didn’t open which I’m sure is against fire regulations,got up in the morning to go out and was greeted by the smell of cooking coming from the other rooms that were occupied by refugees that the hotel didn’t tell us about which would of put us off staying there we arrived back at the hotel later that night to find the corridor leading to our room filled with people blocking our way and blatantly dealing drugs to each other we had our 4 year old daughter with us who wasn’t very keen on staying after walking through that situation all in all for £144 a night this hotel should be ashamed of itself.

Hotel staff lovely. Ordered food bhaji was raw. And chicken was burnt. Waitress said kitchen can make you more bhaji. Then we did not see her again. I was also re charged for room which was corrected. It is very clean hotel

Stayed here two nights. Can't fault the staff, the food menu was fine, the breakfast (Inc.) was comprehensive, the bed clean and comfortable. The public areas were reasonably smart but the hotel is well overdue for a refurbishment. The bedroom was tired, paint peeling and generally sad looking. The internal quadrangle has some rubbish and detached soffit board from the roof. I feel the staff are doing a great job on a limited budget. The hotel building is not up to Mercure standards. I wouldn't book it again.

Staff were very kind and helpful From entry greeted with Arletas lovely smile then Nikki who I found to be a real gem! They made it so much easier to relax due to their assistance and above and beyond care. Great menu with lovely Lisa serving up smiles, help and knowledge to keep me right, gluten free menu available courteous service throughout, Nikki, Arleta, Rebecca, all sharing tips for the best experience and Asa as well as Joy and Abigail All made me feel like part of a warm and friendly family. So helpful cannot fault anyone or anything due to these beautiful people. Rooms are clean, environment is welcoming and breakfast will never be the same, (until my next visit;) Absolutely Amazing experience even better were the staff. Thank You All for making it Such a Special treat!

Went here for our Christmas party night on Saturday 2nd. No welcome drink they had run out and although they said they would bring it to our table they never. Dessert was served at 10pm!! The bar was a 30 min wait for a drink and l spoke to a rather unfriendly lady staff member standing at the bar not serving just observing, l said that l had stood for 20 mins and the queue had not moved. She said they had a large order to get out. I didn't bother with a drink and went home shortly after. Our table was an afterthought at the very back of the room with the lights still on and full. The whole night was a disorganised mess. From dinner taking 3 hrs to serve and yes it was cold to the bar service of lack of it. I will not be back and would never recommend anyone have a xmas night out here and lve only listed the highlights !