Mercure Cardiff Holland House Hotel & Spa in Cardiff

Have to pay extra to use pool extortionate amount and had a group of men taking photos of my chest when in hot tub, when I complained no-one seemed bothered

The massage felt totally professional! I was comfortable at all times,with Irene my body felt better for it and I would recommend it. ...the room was very cosy and relaxing atmosphere

On arrival staff were rude and unhelpful, seemed a purposefully unapproachable attitude. Carpark was full, which normally I wouldn't mark them down for as it happens, but their "full" sign wasn't on, and plenty of bays full of rubbish or "reserved" I imagine for the staff. When questioning the parking at reception was just verbally told they were full with little attempt of a solution. One half of lifts out of order, again it happens and a note about "improvements". The functioning lifts are tired, overused, and had the alarm light flashing every time we used it. The room stank of paint, ventilation was extremely loud, mattress was lumpy, pillows tiny in comparison to the bed, TV was older than me, and signal meant most channels unusable, shower door leaked into bathroom, shower on full warmth and power was tepid, only one big towl provided for two of us, and the small towl was covered in what looked like makeup or dirt, plus so unapproachable staff meant I didn't fancy making the 14 floor trip in the broken elevator to be met with a rude interchange about dirty towls, stains on carpet, on the walls, on the windows, slightly broken fixtures. Just generally one of the worst hotels I've ever had the displeasure of staying at. Ironically, everyone I spoke to out in Cardiff when asked here I was staying, and mentioned the hotel they suggested that everyone stays there once... and only once. Renowned for the wrong reasons. If you're looking for a romantic stay, enticed by the spa etc, please go anywhere else.

Great views over the city centre from our room and amazing spa

The room was good, bigger than typically found and was dog friendly (for a price of £25). Parking was OK - very tight spaces and we squeezed through in with a roof box. Parking was £21. Swimming was extra. Breakfast also extra - £16 and really not worth it. I judge breakfast by sausage quality and these were the largely bread variety. Not Richmonds level, but you get the idea. The hotel location allows you to walk to other parts of the city - there wasn’t anything much on the doorstep though.

I come here all the time for Spa day, always amazing experience. The team are always lovely and the place is sparkling clean, me and my girls love the sauna and the jacuzzi especially!! Can’t wait to come back again

Had amazing time great staff at spa and leisure. Nice and clean facilities i think her name was Marie she was great helpfull show me around the facilities. I am sure i be back

Hi I have visit on Monday for spa day. I had lovely introduction in leisure department feel really welcoming. Woman lockers where nice and clean smeld lovery in there cleaner Marie has done good job.Pool was clean i have no complaints

I went to use the pool and it was very clean and it smelled like a very good cleaning lady Marie Grundzova

The manager is very bad, he has no good manners and no polite manner of speaking

Letter of Appreciation During this long stay period (almost 1 month), we are treated with pleasant smile and friendly greeting when we pass through the front desk. The charming receptionists liked Kate, Laura, Sneha, Shrutika and Rithika gave us valuable help and support in the room arrangement and other accessories issues. We wish to make this appreciation for their professional work provided.

Best hotel stay ever! We stayed for two nights for a birthday and it was a lovely stay, everything was perfect. Our room was huge, very clean and had the best view from our window. The view from our room was perfect as we were on floor 11, looking out onto Cardiff Bay. I paid extra for birthday balloons, banners and a cake and it was perfect, made our stay extra special. I highly reccomend this hotel due to their friendly staff, perfect location (8 minute walk from Cardiff City Centre) and amazing views. Thank you! x :)

Appreciate Mr Sam serve us at restauant tonight Humble and polite

The service was good we felt very welcome. they helped to make exciting breakfast Good service by Brenda and Babina

The service was excellent. The staff were helpful especially brenda and Babina.

The hotel breakfast was execllent staff were welcoming and approachable especially brenda and bibina

Really enjoyed my spa day here! the health club and spa were amazing and very clean. The staff were super helpful and chatty

I went for breakfast it was really good. I had a omlete. Especially Brenda gave me excellent service.she is really nice & i enjoyed her service. Really nice stay all over experience. Babina & sayani also provided good service

Hotel is absolutely stunning and food is top notch I will be coming again highly recommend the staff also so friendly (Brenda and babina) thank you so much for your service.

The service at breakfast was excellent, Brenda and Babina were really friendly and helpful and lovely to see every morning.

Wonderful breakfast experience today at the hotel's restaurant. Got served by Brenda and Babina who went above and beyond. Recommended them to be your servers.

Staff were friendly, helpful and always accommodating. Breakfast was good, the room was nice with a very comfortable bed. Would definitely return!

Helpful reception team, nice facilities. Will stay here again.

My spa treatment was best ever, I want to book again. Staff kind very attentive and caring. I like that I get coffee and a room to relax in after my spa therapy, pool great and love sauna. Thank u mercure

I stayed at the Mercure Cardiff Holland House Hotel while visiting Cardiff for a work trip. I made a group booking as there were several of us needing accommodation. The following comments are based on my own experience rather than the overall group. I was really impressed with the communication and assistance throughout the booking process. The hotel staff were very welcoming, and my room was very spacious and comfortable. I was pleasantly surprised to find my bathroom had a bath and a shower! I was slightly disappointed with my evening meal as I felt that what was served didn't quite meet the description on the menu; however it was well cooked and served promptly. I would definitely stay here again but would probably order something different off the restaurant menu.

The rooms are nice and cozy and the city view is splendid. Brenda and Babina were amazing, they provided great service at breakfast, couldn’t have done better myself.

I was served by the two beautiful sisters waitress (Brenda and Babina) at the hotel's restaurant for breakfast. They were great, could not expect better service. I left very satisfied. Recommend. 10/10

Brenda and Babina did an awesome job

Great service from Brenda and Babina (Restaurant).. Highly recommended

Great service from Brenda and Rabina,.(Restaurant).Highly recommended.

Brenda and Babina did a very good job

Visited the spa for a spa day (not an overnight stay) always lovely, the spa area is relaxing and quiet, free hot drinks provided with the upper spa facilities. Sauna, steam room, hot tub and pool downstairs.

Enjoyable time , travelled for my sons graduation. Enjoyed hotel facilities,friendly and helpful team, Laura K explained helped us with city information. Will return back again

Pia, the girl who works as a bartender, is highly attentive and courteous.She seems to be pleased with what she is doing. Great service. The only thing I feel they need to work on is fixing the second elevator as soon as possible. Apart from that everything was good. Recommended 💯

Exceptional stay Excellent staffs, Reception team being helpful. We will stay here again.

My experience with Mercure cardiff is excellent. I went for breakfast it's too good I enjoyed a lot. Specially Brenda madam provided really good service. Thanks

I recently stayed at the Cardiff Mercure Holland House and Spa. The service was amazing and im very thankful to Laura for being very helpful and knowledgeable. Definitely discovered a restaurant i will be coming back to, Thank u! All the staff were really nice and always smiled when I passed by. Restaurant staff also greeted me really nicely and helped with every small enquiry i had. However, there were a couple of issues. The lifts were broken, and the air conditioning didn't work well, which made the room way too warm for my liking. Because of the AC problem, I probably wouldn't stay here again which is a shame. Overall, if the AC and lifts were fixed, it would be a great place to stay especially with such nice staff in reception and restaurant.

The rooms were surprisingly spacious with loads of natural light. The bar and restaurant area had been well designed to accomodate work, rest and play. I enjoyed the 18m pool, warm jacuzzi and steam and sauna. Service in the bar and restaurant was quick and friendly. Notable mentions were Brenda and Sayani often on thr breakfast service, Levi often on the late night service and Carl the fab breakfast chef. Thanks for such a great stay. I would certainly book here again!

Visited the hotel, and was served by very welcoming and friendly ladies in the restaurant . The place is very clean and a beautiful lobby.

Good service from the manager lincano and his team Papiha and Alpi were very good

The room is very cool and comfortable And the waters are very good I really enjoyed the meal I can introduce any one to this hotel.

Not too bad a hotel, really dated though and no free parking if you're a guest. It is well located and within walking distance to night life

Waited 10-min to check in. 2 out of 4 lifts not working. Air con in room not working properly. There was a fan and portable air con unit in the room but they didn't help much. Big room but felt dated and tired.

Had the spa day for my anniversary and it was so lovely!

My experience at this hotel was wonderful. The staff were lovely and respectful! The service was excellent! Overall, I would love to live in this hotel again

We had an amazing time living in this hotel! The staff was amazing and very respectful. The rooms were wonderful and the place just feels like home!!

Great spot and beautiful facilities

I had a lovely experience in the hotel bar, Piaa was very helpful and made a cocktail that wasn’t on the menu for me. Such a nice group of people working there, would recommend to anyone looking for a hotel in the Cardiff area

Fantastic staff Laura on reception is amazing very helpful with me an my baby everytime I go swimming an use facilities and matthew from leisure is phenomenal very kind to my kids they love him Harry is amazing too just after a 10 hour shift its not fair an feasible to clean the whole facilities on his own the pool cover for example I watched him struggle tonight putting it on alone he did laundry an cleaned changing rooms he is kind helpful just needs more staff to help in evenings 😀 I love mercure used it for 3 an half years my son has membership uses gym had pt with matt managers are friendly apart from one who was rude ro me but overall staff are amazing ,facilities need more staff an update steam room ,an pool ,but understand that takes time, prices have increased, an facilities are declining a bit since changes were made .we miss gemma also but thanks for making it fab for my teenager an my baby ,appreciate u guys Harry u are a star 🌟 🤩 😀

The heating did not work in the first room, and we moved to another one, almost at midnight, and it did not work either.... the hotel has a good appearance but it is old and many things are not working.

Our stay was luxury and fabulous, the pool, sauna and steam room was exceptional. We had an issue with the pay per time for pool, but this was resolved by abdul, he was respectful and understanding. Great customer service would recommend!! 100 %

Had a bad experience previously but friends of mine chose this hotel for a Cardiff re visit and paid for me so I came back with them We were scattered around floors despite requesting same floor rooms we were told it was not possible as it was busy, later my friend who was chatting to a staff person was told it was quiet and only half booked The room carpet was dirty and stained the windows were really filthy the shower didn't drain very fast the linen was in the walkways until late the leisure facilities are now chargeable and it's per visit not per stay and some of the facilities did not even work Breakfast items were missing and needed to be requested we were told to come earlier as it was close to end of service All in all another bad experience however the spa treatments were fantastic the team were great up there - best bit of the hotel My friend complained on my behalf as some others also had issues - awaiting a reply from management (apparently) will update this review if they respond .........

There was faeces in the shower of the health club/next to the swimming pools. Another member and I realised we had both been having itchy skin since we joined the club. And I expressed I was bisexual in conversation to another member who was there with their partner who is also queer. Another member reported us saying we had been talking about sex and raising our voices when that wasn't the case at all. It's been over a month since I complained about this and there's still no resolution. Waiting for a reply so I cancel my membership.

I walk past the Hotel. I've been in once some years ago, but have not been in again. It is very nice inside, but as I've said, am really not able to say much about it.

Had a spa day and afternoon tea. Lovely, staff very welcoming, pool a little busy but it was half term. Facial was lovely and really enjoyed the afternoon tea.

Room very clean.Great view and bathroom spotless.Lifts are slow,takes ages to get down to reception.Nice bed linen and fresh.the hotel overall was clean and friendly,will be staying again.

Hotel is clean,staff friendly.Breakfast very tasty and plenty of choices.Room was clean and spacious,had a king size bed and modern bathroom with sparkling marble and chrome,powerful shower and lovely toiletries.The hotel was clean throughout.

I decided to change my review as the staff ended up being very helpful . The room didn’t have working air con in when I arrived and was incredibly uncomfortable. I was struggling due to long day travelling in the heat. I missed an event I’d travelled 5 hours for, due needing to move rooms and I’d hadn’t dealt with that well but the staff were very accommodating and did their best to improve the situation and find solutions. I was given a much nicer room, and the manager was very kind and helpful. I felt like he had gone above and beyond to make the expierence better given the circumstances and so I’m leaving this review to say thank you. edit: the review editing again, because it took them 9 months to provide a refund for the amount they agreed on, and tons of stress to chase it up

Amazing suite. Really impressed with the size of the rooms. Parking is very tight snd the pool was really busy. But overall a great hotel walking distance to Cardiff with some great facilities.

Reception staff very friendly,bedroom very clean.We didn't use the spa facilities maybe next time. Car park small

Very clean room and bathroom.I was impressed by the cleaning jobs. Breakfast was average but ok for a town hotel. Public area very pristine

Right in the centre of Cardiff, room was huge!! You could have had a party in there it was so big. Separate bath and shower which were immaculate. Would definitely stay again 😊