Mcdonald's Restaurants in Broadland

Missing half my fries what where stone cold, fillet of fish tasted like it had been sat there for hours bred was going hard and the inside was dry and ice cold

missing burger, which upset my disabled child as was for her

everything was good but only one thing missing which is a key part of the minecraft meal which is the toy, other than that im alright but disappointed that that was the only thing missing

1/2 drink was spilled on delivery as lid not on coke. Dissapointed with lack of care taken with drinks lids.

Didn’t receive the Minecrafts however that was the main reason we ordered

driver didn't even delivery no call nothing wasn't until I looked on the app to see where it is and it said delivered looked out my front door nothing even went out and checked my neighbours nothing not happy had to tell my little girl that her macdonalds isn't coming Thank you delivery driver hope your happy upsetting children

Driver was a few minutes early. But very friendly and aware that it was nearly 2am and was very quiet getting in and out of his vehicle and kept his voice down to a minimum to avoid waking people. Very good driver

children left disappointed ordered the Minecraft meals didn't reacieve the collectable toy as advertised

I pulled a bit plastic from my mouth after taken a bite from Big Mac

Staff members are wonderful, very clean Crina goes above and beyond. 5 star service from her

Not the best McDonald's I've been in but not the worst

Wrong item delivered in happy meal and no straws for drinks

driver there for over 40 minutes, all food completely cold and milshakes are melted

I'm not going to give a review when my order is not complete,

Missing the 9no chicken nuggets not happy now going hungry ! And all the food was practically cold !! How hard is it to put an order in a bag !! Useless !!

They’ve sent to cokes instead of one Coke and one milkshake

food was stone cold, preparing time kept getting later.

wow it actually came with everything I ordered this time

Useless staff, spend 40 for food and delivery. Turned up cold and staff did nothing to rectify. Useless wankers.

not very good some of the food was cold and the Fanta didn't taste like Fanta

I didn’t even get my two large shamrock milkshakes I got two large cokes instead and I would like a refund my money back

rank freezing cold coke wasn't fizzy

the restaurant said they handed it to the delivery driver 15-20 minutes before they actually did, to make it seem like it was the drivers fault it was taking so long

Some of the things I ordered were wrong like instead of the milkshakes we received two extra Coke Zeros and they put lettuce on the Big Macs when it was the only thing I didn’t want

nothing wrong with delivery but order was incomplete

Every order , there’s at least one thing missing , which spoils the whole meal as someone has to miss out

the employees doesn't seems to care for what I order. this is probably the 10th time I am missing ketchup... I am ordering it for a reason guys. please bare that in mind. not mentioning the napkins...

Only McDonald’s in Norwich I’ve never had issues with

Never ever order late night meals from here .. Staff is purposefully denied orders and online orders were denied as well

Worst mcdonalds i Norwich city, staff is lazy and they just dont want to serve late night orders from uber and deliveroo Whenever i go to pick up my uber / deliveroo orders they say we are closed .. we haven’t received order in our system .. totally lies

Update - 21 March 2025 This evening, I visited McDonald's and ordered a hot chocolate and fries through the drive-thru. After making my payment, I was instructed to proceed to the next kiosk to pick up my order. A young employee handed me the hot chocolate and surprisingly asked me to drive to the waiting bays for the rest of my order. Curiously, I asked if she was aware that I was only waiting for fries, to which she replied, "Yes, I know!" I've been a regular at this McDonald's since it opened, and I’ve never been asked to go to the waiting bay just for fries! I’ve patiently waited in the pick up bays for chicken nuggets, veggie burgers, and fish fillets, but never for fries. It’s hard to believe that such a busy drive-thru wouldn’t have fries readily available. I would have thought that must orders are with fries! To make matters worse, I apparently parked in the wrong area, prompting a staff member to come out and direct me to bay 1. This was quite embarrassing, especially since there was another irate customer who seemed to want the spot where I had been waiting.

Food never hot enough always something that is nearly cold ,shame really

Not paying attention to the orders/ sending wrong items

food was stone cold due to delivery person double delivering as a saw then deliver elsewhere before mine so therefore mine was cold

very polite delivery driver to the food came perfect

Chips were undercooked and soggy

Vanilla milkshake instead of strawberry 2nd week running shamrock milkshake taste like eat toothpaste not nice

the bags smelt of cigarette smoke not nice at all

I have repeatedly been missing items on my last few orders .we will be giving McDonald’s a miss on here from now on

The Diet Coke leaked everywhere :(

Does what McDonald's does. Quick efficient service here.

Why don’t they EVER gimme my sauce for my nuggets

I never received the order and there is no option to apply for a refund

Not happy with this order because I didn’t get a large milkshake vanilla

Everything was okay with delivery food was a bit cold though and had to heat it up

Nothing bad about driver ! But McDonalds workers r useless , forgot half my meal give me 2 burgers 2 drinks , I ordered a family bundle too where was that … no where

Ordered a cheese steak burger & they sent a chicken one!

never turned up delivery drivers don't know how to read a sat nav

Driver gave me my drink upside down and just fell everywhere then left

All the hash browns were missing. At this point its not worth complaining.

Delivery man was rude to me when I asked where the rest of my order is

ORDER NOT DELIVERED AS I.T WAS DOWN FROM 7PM MY ORDER WAS PLACED AROUND 11.30PM AS RESTAURANT SHOWN ACTIVELY TAKING ORDERS TIME KEPT CHANGING AND CALLED THE RESTAURANT WAS TOLD BY MANAGER ABOUT THE I.T ISSUES THEN AT 2.53AM STATED DELIVERED WHICH WAS NOT AS HAD TO GO ANOTHER RESTAURANT.

My order never arrived. The delivery driver I could see on the map stopped somewhere else and clicked delivered. I never received my order. I feel scammed

I ordered 2 happy meals for both kids and I only get 1!!! that's sad my poor child

I never received anything after an hour and a half of waiting you lot are useless

food as always nice, just wished it was a bit hotter, but still worth it.

Late night mac attack, don't know what it is, but the mcdonalds I've visited in Norwich all have an aversion to cleaning, they served me some of those old fries, had them replaced, but I should not have been given them in the first place. Slack, considering you could only use the drive thru.

Once again… advises food delivered & hasn’t been!

very fast! food was still hot! great

Was hot when it came and tasted amazing

Incredibly slow service for fast food. Ordered 2 meals and waited just over 15 minutes. Chips and Big Mac stone cold. Took them back and asked for fresh. Came back saying burger had been cooked fresh, chips were still cold! Really couldn't be bothered to go and complain again, especially as another customer was already having a rant and staff for poor, slow service. Staff outside walking aimlessly trying to deliver food to customers in cars, then walking back in, still clutching the food. I went to empty my tray to find the bin overflowing... however, the girl cleaning tables was walking about with a cloth cleaning tables she had cleaned 3 minutes earlier that were still clean!...... where was management???

You have send a burger without beef. I ordered for a beer burger

Ordered a large and medium fries ended up with a medium and a small

Ordered dippers. Should come with Salsa. Salsa is AMWAYS MISSING!!

order fine good and hot delivery time ok....shame about the driver sat on the phone while delivering which is rude!

They forgot to pack my hot apple pie

Theyve missed items from my order yet again!

ordered at 17.32. Arrived at 20.00. Food cold 2 drinks missing. waiting on driver and at least 5 changes of delivery time

the drink was half empty as had split out into bag

Worse mc Donald I have ever had spilt drinks and cold food burgers not prepared properly only eaten because I brought for my 5 kids as a treat and they all were disappointed

waited 20 mins for food when no panic from anyone

4/5 selects delivered. Previously had the same issue.

I paid for a milkshake n got a coke that was spilt

Food is damaged, please send me a refund

The driver has way to many deliveries I. His bag and I was just a couple of orders in and my food was stone cold drivers need to be limited to what they can collect not collect a order put it in his bag and wait for more orders then deliver freezing food and I can’t even get my money back or take the food to be changed to hot food it a disgrace

I am so angry! Whenever I order a hot chocolate in the morning for my daughter, you send me an oasis as a substitute! My daughter is highly allergic to the ingredients in an oasis, and the drink was spilt all over the food so she couldn’t eat it!

Food was a bit cold, but otherwise good.

food was so cold i ordered 4.20 received 5.30 must made order before driver was restaurant was disappointed

Come to me despite wrong address how do I tip?

Drinks had been spilt on the way to the delivery, there were items missing and the food was like warm

The delivery guy was spot very polite

food was good . but no garlic mayo that's 70. pence IV lost. an my meal would have been better with it. Fran.

Never received my order!! Said it was delivered but it never turned up would like my money back! I’ve been waiting over an hour for my order for it to not be delivered

Soggy cold chips and missing a burger. Sent 3/6 dips with 40 nuggets

no delivery, driver stole food and changed order status to delivered

missing loads of stuff again , double quarter burger , pineapple junks and large chips

The food was cold when arrived and the chicken bacon cesar wrap was missing bacon and only half full. Very disappointed 😞

My drinks came upside down there was nothing left of the drinks and the food was cold and the bag had a big puddle

Twice in one week order has been wrong! How can you get a Mcrispy meal mixed up with a Philly cheese stack? Thanks to this I had no actual food, only chips as I dont like burgers, only chicken ones Coffee was missed off too. Not rocket science

Forgot my dip other then that gd

Food was stone cold items was missing!!!! Had to go out an get my 6 and 7 year old and myself something else to eat as was so cold and half of stuff missing

We ordered double quarter pounders but only singles were delivered ☹️

great delivery-person, very happy

Dreadful. 20 minutes to go through drive in and out there were only 6 cars ahead. Chips were hot but the burger was awful.

Order missing 3 items and drinks spilled on delivery, 10 mins late

Very good but didn’t fill the chips up when I ordered larger chips only half way full

Always incomplete order, they chucked the food without thinking they are not works with stones, terrible...

My order was with a coke zero and vanilla milkshake neither of which were with my food!!!!

Food was cold, missing items and had no straws or sauce. Do better.

As always the sauce was missing, dry pancakes with no syrup is not good