Mcdonald's Restaurants in Broadland

Not the best McDonald's I've been in but not the worst

Staff members are wonderful, very clean Crina goes above and beyond. 5 star service from her

Useless staff, spend 40 for food and delivery. Turned up cold and staff did nothing to rectify. Useless wankers.

Worst mcdonalds i Norwich city, staff is lazy and they just dont want to serve late night orders from uber and deliveroo Whenever i go to pick up my uber / deliveroo orders they say we are closed .. we haven’t received order in our system .. totally lies

Never ever order late night meals from here .. Staff is purposefully denied orders and online orders were denied as well

Update - 21 March 2025 This evening, I visited McDonald's and ordered a hot chocolate and fries through the drive-thru. After making my payment, I was instructed to proceed to the next kiosk to pick up my order. A young employee handed me the hot chocolate and surprisingly asked me to drive to the waiting bays for the rest of my order. Curiously, I asked if she was aware that I was only waiting for fries, to which she replied, "Yes, I know!" I've been a regular at this McDonald's since it opened, and I’ve never been asked to go to the waiting bay just for fries! I’ve patiently waited in the pick up bays for chicken nuggets, veggie burgers, and fish fillets, but never for fries. It’s hard to believe that such a busy drive-thru wouldn’t have fries readily available. I would have thought that must orders are with fries! To make matters worse, I apparently parked in the wrong area, prompting a staff member to come out and direct me to bay 1. This was quite embarrassing, especially since there was another irate customer who seemed to want the spot where I had been waiting.

Food never hot enough always something that is nearly cold ,shame really

Does what McDonald's does. Quick efficient service here.

Late night mac attack, don't know what it is, but the mcdonalds I've visited in Norwich all have an aversion to cleaning, they served me some of those old fries, had them replaced, but I should not have been given them in the first place. Slack, considering you could only use the drive thru.

Incredibly slow service for fast food. Ordered 2 meals and waited just over 15 minutes. Chips and Big Mac stone cold. Took them back and asked for fresh. Came back saying burger had been cooked fresh, chips were still cold! Really couldn't be bothered to go and complain again, especially as another customer was already having a rant and staff for poor, slow service. Staff outside walking aimlessly trying to deliver food to customers in cars, then walking back in, still clutching the food. I went to empty my tray to find the bin overflowing... however, the girl cleaning tables was walking about with a cloth cleaning tables she had cleaned 3 minutes earlier that were still clean!...... where was management???

waited 20 mins for food when no panic from anyone

Dreadful. 20 minutes to go through drive in and out there were only 6 cars ahead. Chips were hot but the burger was awful.

Always incomplete order, they chucked the food without thinking they are not works with stones, terrible...

Yet again no straws or dips and again missing items, stay away from this mcds absolutely terrible

Just been to get some food at17.00 8/2/2025 I was so shocked how many staff were not wearing hair nets and cooking! Basic hygiene not being followed discussing!

I am appalled at the order I have placed. It was 50 minutes late and food was very cold by the time it was delivered. The driver didn’t apologise for it being late and all you offered me was £4.93 for my children’s dinner to be cold to eat

wrong order delivered.. totally unimpressed. even the order which was wrong wasn't all there

Dips are and drinks is missing

Coke had spilt everywhere in bag. food cold and was missing 2 items!!!!!

None of my items were delivered. Order was completely wrong delivered early but not what I ordered to wait for emails to get compensation food left on doorstep very dissatisfied.

order was delivered nearly 10 mins early but yet again mcdonald's didn't send any of the sauces and yet again my child was upset as got a book not toy yet again, drinks were wet as 1 had tipped over and started to leak but ok with it and 1 burger missing from order rest of food was OK.

Ordered food at 7.05 didn’t arrive till gone 8 o’clock and McDonald’s lied said order had been sent out 20 minutes ago and it had not

Lovely and clean, food and drink good, the heating could have been turned on, cold in restaurant

I'm sorry I don't mean to be one of "those" people but I was waiting an hour for my food and then it turned up cold, it's unacceptable, I don't mean to be rude but I would most certainly like a refund please.

The food was a lot better than usual

Chips wasn’t even really Cooked the time for it to be delivered kept getting pushed back absolutely ridiculous won’t be ordering anything again from here or any maccies to be honest

missing big mac burger and a quarter pounder with cheese

Nearly whole fanta spilt and soaked all 3 donuts in the process

Every time I order I have items missing, it’s so frustrating!

My order was supposedly delivered early at 20.48 but I never received it. I would like a full refund please.

Absolutely awful waited ages for my desset and didnt even get what i had ordered, happens way to much its ridiculous and now i have to wait for a refund so you can look into it. Get it right in the first place

This is the second time missing items I have older 2 the double burger deal just came 4 Big Mac and 4 fries but I just get 1 burger and missing 3 burgers and this is the second time this happened to me not happy because if I order something again I need to pay for delivery 2 times and is not my fault

the delivery time kept refreshing for an hour... couldn't cancel the order...

Food all cold, waited a long time for the order aswel.

Avoid using this McDonald's for delivery services; the order received was entirely incorrect, and a refund was refused.

delivery was fast, guy who delivered was polite however the problem is always with this restaurant they NEVER put the jam in for my son's meal! Everytime they forgot it's not that hard MacDonalds!!!!!!

Items missing food cold delivery kept delaying. A problem always seems to occur when I order from this McDonald’s I’m not sure if it’s the McDonald’s or the drivers anymore . Unhappy yet again

Time kept being changed almost took an hour to deliver

ordered the food at 18.15 called the restaurant at 19.10 foodhad been prepared from18.30 finally got delivered at 21.00 and allcold milkshake was defrosted and the cola was diluted from the ice that had melted

Food is cold and was waiting around 2 hours for it not happy at all

Had a delivery from here 5 times, and every time the staff do not bother to put the sauces in, knowing that delivery services can’t do anything about it. Do better!

Ordered quarter pounder and big Mac. Both missing onions and pickles. Plus no sauce was in the quarter pounder. Also ordered a cheese burger with extra ketchup and mustard and ended with it just being plain! Why are the people working here so thick.

Waited 2 and a half hours for 5 items, then when my food arrived 3 items were missing.

Piping hot food, everything intact and friendly courier. Thank you!

He sat at the restaurant for 30 minutes then when it got here food was cold!

missing items and other food freezing cold!

Forgot: 1x large fries, 9 chicken selects, 1x hamburger and Big Mac… £20 wasted!! Again.. please reimburse me

Terrible, the driver spilled the drink all on the bag so I have no drink and my food is soaked, can't eat it

food was on time , but was cold, chips were hard, not happy at all

everytime I order from you ya always forget something...this time it was my mozzarella dips !! won't order from you again

Order was late when I received the man just gave me drink so I question where my food was and said that they only gave them the drinks... I will not be using just eat again as this has happened several times now and service just seem to get worse.

Went through the drive-through,very good on customer service.

By time it finally got here wasn’t hot

Right I don’t understand how me n my partner can order from this place and they keep messing up the order with like warm food. It’s actually joke, two day streak this has happened. What is the third time a lucky charm. Sort it out…

no fruit shoot drinks with happy meals

the food was luke warm and the drink had not been packed securely and was spilling out everywhere when the delivery was made

stuff missing and bad app wo t let you sort issue out won't order mc Donald's again bad

not sure if I've ever made an order and recieved everything I paid for

As usual food cold and items missing. If the kids didn't like it I wouldn't bother

delivery driver went to bowthorpe first, 5 miles in the opposite direction which took 20 mins each way!! food was cold when it was finally delivered ! really not happy

we were missing 4 hash browns!!

Typical McD meal, handy after looking after grandchildren all day. Pity my coffee was omitted from the order but I'm expecting a refund, so all ok.

Driver didn’t manage to find out where we lived. Had to go meet driver

pre-ordered this delivery at 17.15 for delivery at 18.00. once accepted it said 18.20, this changed several times until it said 19.30. I rang the restaurant in the end and said I ordered my food nearly 2 hrs ago and apparently it was then being prepared at 19.00. when it eventually arrived it was evident that it had been sitting around to be collected and then reheated when I called up as the chips were soggy and the cheese on the burgers like rubber. Not the drivers fault ,all on Maccys

food was cold, missing items, and coke had spilled everywhere, leaving puddle in the bag

Absolutly annoyed, orderes 2 large milkshakes and a oasis, instead I recieve 2 large oasis and a regular oasis. we payed nearly £8 for two milkshakes that we never got??

It was cold all a mess in the bag and I I ordered two things that I wanted, but they give me a total different thing

Whoever delivered my food - give that man a more money. The sweetest delivery driver i have ever met.

Food was late and cold plus driver wasn't given address correctly just road not number so had to walk down road to find him

It wasn’t just late I never recieved my order and was waiting hours for it to show up but it said it’s been delivered however I never received it.

Food was cold, tasted like it had been prepared and just sat there waiting for a delivery person, very disappointing

I ordered quite recently from this mcdonald's a big tasty about half way through I chocked and had to force up vomit after Examining I found a second half of plastic thick blue in my burger please don't let your kids safety be comprised just imagine if this was in a kids burger

Forgot my sweet chili sauce and half my drink was spilt and chips were very very weird taste

very unhappy , ordered food for my sons birthday, got a completely different order. order i received was for 1 person and not what I ordered. very sad and disappointed son. even tried calling and constantly ingaged.not happy at all

all food wet as drinks all over food and no drinks

The food was cold I didn’t get my sauces and the two DOUBLE cheeseburgers looked like it was single hard fries

Few items missing, other than that very nice and warm, waiting for refund :)

late and wrong order delivered, trying for a refund but taking its time

Delivery driver was great - McDonalds wasn't.

no sauce all the food was cold.

delivery driver was good but our order was missing parts

Best macdonalds I’ve had in ages!

excellent really really good.

order never received despite update confirming 1210 delivery. absolutely outraged at the incorrect updates and no food delivered

There were no fries delivered. This isn’t the first time this McDonald’s has missed items from the order.

my food was cold and i shouldn’t of waiting that long for it

Drink and portion of chips missing from order

Driver had trouble finding us, instructions entered when ordering, he had not read them, and when he phoned was quite rude when i tried to guide him to us

Missing items cold and stale food!

unfortunately the McDonald's forgot 2 bubble cheese burgers and my tripple cheese and bacon burger. all fries there tho and milkshake and free nuggets ahh

Late stone cold and missing items

Edit: they've replaced the item and rectified slightly so will update from 1 star to 3 stars. ----‐--- Just had a home delivery from here. Once again, missing at least one item. This time the Big Tasty with Bacon from a Big Tasty with Bacon Medium meal... It's seems this is the norm for McDs these days. My wife has had to trek out to get the missing burger from here.

took an hour and half to arrive and was stone cold when it got here

Food was stone cold!!! And over an hour and half waiting!!!

everytime I checked on the order status the time had changed, until it was over an hour from when I ordered to when we got the food. The food was cold and the courier said he had been at the restaurant waiting for over an hour for just the 1 drink we had ordered

First order placed there was not a courier assigned for over half an hour, I cancelled the order and placed a new order. This order the courier was assigned within 5 minutes, it had notified me the courier was in store, it was then not out for delivery for another 50 minutes after this. Food arrived cold

Awful service look an hour to arrive

You incompetent McDonald’s staff messed up yet another order! Will they ever get it right? Thick

Went twice.....long wait for food, was busy, very few staff.

Took 90min from ordring to actually receive my food, called the restaurant who couldn't tell me when the order was collected, nor where it was told me to contact just eat who dont answer the phone! Foods stone cold.. diabolical