Mcdonald's Restaurants in Caerphilly

Ronnie McDonald in charge of the deliveries today. My word, what a useless McDonalds this is, just ordered some breakfast for us totaling £17 with delivery and the driver turns up with 2 bottles of orange juice, I get some flim flam about thier computer not showing and order except 2 bottle of tropincana, for £17, I suspect it was too difficult for the branch in Blackwood to think something may have gone wrong with this order, but no they waste a drivers time sending him out with 2 mouthfuls of orange juice, which were duly sent beck with the driver with concise instructions on what the branch manager could do with his 2 bottles of tropicana. It's no wonder McDonalds mascot is a clown, who would think Ronnie McDonald was in charge of the delivery side today. As ordered through just eat this excuse for a branch will do nothing and just let Ronnie crack on. Won't use this lot again

This was so nice new out side extension 10/10 the workers were very helpful and I had a nice Big Mac it was so nice I love it wold come again

Had a delivery on 09.08.24 from Blackwood McDonald's. I ordered through Just eat. The bag had been tampered with when it arrived. Only noticed when I took it into my kitchen. 3 items was missing out of the bag. Rang McDonald's Blackwood and they reassured me the they are sealed leaving the premises. I was told to complain to Just Eat as the bag had been tampered with. I am awaiting a response. Please check all bags on delivery before the driver leaves

I rarely write reviews on TripAdvisor but this is needed....in short more focus on the JustEat drivers, who walk around the restaurant like they own it and tbh its very intimidating, the wait was horrendous and food was cold. I used to love bring my kids here for a maccies as it was always family friendly and good...not anymore my kids were scared and it was uncomfortable and the food was cold. Gutted 😞

Appalling ordered via Uber eats and drinks all tipped one burger not even in the box and the other one half eaten. I had to return to the store . I asked for a refund and not able to give me one. Had to go through Uber. Ordered a few times and always something missing from there. Never put the sauces in and never any utensils even tho I always tick the box . I felt sick looking at that burger and it’s a good job I did as it was half eaten. Will not order again. McDonald’s have too much going on with delivery and people at the store. Staff not trained.

Absolute shambles. Ordered on the app, then waited 10mins while the just eat guys get they're orders, then got home and no fries. I'm done with this place

Has to be one of the worst for service, they have no control over the Uber and deliveroo drivers who congregate at the collection point. They have their own area sectioned off and are supposed to wait in it until their delivery is ready, dinners can't enter that area which is wasted space really as all they do is put their bags in there. One woman was quite unnerved by how many were hanging around blocking customers view and access to the collection points. Add to that you can't get a parent and child parking space as again they are used by the delivery drivers as it's closer for them. The manager and all staff actually should be enforcing this as clearly it is a problem when female customers are feeling nervous. Add to that my daughter had to wait 25mins for a breakfast wrap only for it to be plonked onto the table with no communication or acknowledgement whatsoever. I quite often drive the extra mile and a half to Newbridge one as it is run much much better.

Absolutely awful service, do not use their delivery service as they do not deliver your food the drivers keep it and you don’t see your food or get your money back. The restaurant manager also denies all responsibility for this and claims there’s nothing they can do. But you can bet they were happy enough to receive payment for the order just failed to deliver it to my daughter who had just returned from hospital with an injured child and he needed something quick and easy for lunch. All the money this company has and it takes from the vulnerable. Shame on you McDonald’s.

Ordered a big mac meal and some how in the lords name they gave me and u wont beleive this a happy meal. I was hungry so I coundn't care but still come on Ronald Mcdonald sort it out butty.

Pay for a fast food service. So why the hell am I told to sit in my car and wait for 20 mins to cook the food. I'm paying for a fast food service, if I wanted to wait 20 mins is throw a burger in my own oven. Place needs new management. It's a shambles

Just not open when it says it is. The trip advisor opening times are wrong just like every other wibsit including Macdonalds own website. This restaurnt is not open 24 hours.

I am a nurse who works very late on weekends and the last thing I want before I go to sleep is a 20pc McNuggets meal. Unfortunately every time I’ve gone to Blackwood McDonald’s it’s not serving food and the drive thru is coned off (even though there are people in the kitchen and behind the counter) the Sign outside (the famous big yellow M) states that this branch is open 24hs!!!! After possibly the 15th visit being closed, I am no longer going to even bother coming for a meal here after a 15hr shift Terrible service lots of love Karen. X

Been here multiple times and their machine for the frappes and other iced drinks is always conveniently "broken" or "leaking". Personally I think it's because they can't be bothered to clean it, never heard of another McDonald's facility that has as much problems with their machine as this one. Maybe it's time to get a new machine? Or better yet new staff that actually care about the food they're serving. Fries are always stale and limp especially for delivery and I've even had an experience where my "chocolate" milkshake had no flavour in it. Not to mention they frequently forget items on orders.

This was one of our worst trips to McDonalds ever. It started badly when the frappe machine was allegedly broken. This was after a seriously long queue to even get to the order station of the drive through. We ordered plain hamburgers for the children - they arrived with the buns burnt. We ordered a chicken legend meal, the chicken burger was absent from the bag. The fries were lukewarm. We received no dips with our 20 chicken nuggets and were charged for a bag despite saying we didn't need one. Overall disappointing and we'll be avoiding this restaurant in the future.

I went through the drive through, ordered a mcspicy meal, was told to park up, I waited 15 minutes, got home opened my mcspicy box to find a mcchicken sandwich inside, I phoned to complain, the manager asked for my name and said next time I come to the branch to give my name and show my receipt, which I did today, told them a mcspicy sandwich, I sat back in my car, opened the mcspicy box, only to find a mcchicken again, clearly they can’t do their jobs properly, because a simple order is to much to cope with

Absolute idiots how can you get simple orders wrong! I’ve complained twice to them on different occasions you’d think they’d learn but god they are unbelievable bad! You can’t get get hold of them to sort it

Used the drive through reluctantly after being let down once or twice in the past. Ordered 2 happy meals and a box of chicken nuggets. Was told to park up and wait along with many others resulting in a full car park. Got quite rattled after 20 minutes and watching numerous delivery drivers coming out with full bags. Girl was coming out with food in plastic bins looking for cars and handing over food, asked here where mine was and was advised it would be soon. Bloke who had parked along side me got talking and explained hed just arrived so I told him to be ready to wait, 5 minutes later his food had been brought to the car. At this point I went into the restoraunt only to be told by the staff that the length of wait depended on what was ordered. Didn't realise that there must have been a worldwide shortage of chips maybe ? Won't be ever using this chain ever again. Too much priority given to delivery drivers while the rest of the business suffers. It will only take some other food chain to start introducing what used to be fast food to end McDonalds lucrative hold over burgers and it will be bye bye! Cest la vie mucky D.

Waited for food to be cooked for 10/15 mins, got home only 3 min drive, food was stone cold and coke was as flat as can be ,never going back

Called in for 4 meals and a chicken sandwich. Asked to wait in Bay - hardly any parking as everyone else were also waiting in a Bay. 10 minutes later food delivered and it was cold. The chicken burger looked and tasted like cardboard, I threw it in the bin. There’s clearly an issue here!

Popped in to the drive thru and for a change was quiet. Collected order then had to go back in because they had forgotten one of the items. Person behind counter could not care less and eventually gave me missing item. Got home and opened it to find the burger barely cooked and thrown together in a complete mess and to top it off it wasn’t the burger I had ordered! Fries were horrible so the whole lot went in the bin. THANKS MCDONALDS WONT BE RETURNING!!

They forced me and my friends to stay outside, and order one at a time, yet they let a large family in. It was freezing cold and very dark. They forgot one of my friend's orders, and took 15 minutes just to get a small bag of chips! By the time our orders arrived, it was already cold, almost inedible. Will definitely not be coming back!

Every time we go to Mcdonald blackwood theres always something wrong with our order, we always ask for large meals and have been given medium meals, I sometimes ask for no cheese and I normal get other things missing too, we've had drinks taste like water and had to be tipped out, never put the sauces in after we pay for the larger dips, missing things from orders like chips from meals, cold chips 99% of the time, one out of ten staff members are friendly the rest are miserable. Every time we use the speaker to the left hand side we're always waiting for someone to take our order while the second speaker is taking orders and letting cars go through, and the way they pack the food in the bags is discussing and not very hygienic as the food is always exposed. Very rarely have a good experience there, there's always something.

The food was cold we ordered a double Big Mac and had a double cheeseburger instead! But we paid for a double Big Mac and it’s on the receipt. The double quarter pounder was also burnt.

Wouldn'tet me in unless I download their track and trace app, I would if at least one of the apps had been proven to work Won't be using them again

Visit drive thru on a fairly regular basis. Very fast service as a rule and orders always correct. Did have to park & wait once but only for a couple of minutes. Very good!

Omg fast food, EVERY TIME (not often I may add) I come here I always have to wait For food. Please park your car and wait. Place is a shambles

Ordered a big Mac with only cheese, onion and ketchup due to an allergy. Explained to the staff the allergy and the requirements. Once we got home found blobs of big Mac sauce on the burger. This lead to an allergic reaction and admission into hospital. Basics of working in the food industry need to be explained to your staff!!! The incompetence shown could lead to a death!

I ordered icecream and it look like it someone else icecream it so watery it wasnt nice. The spoons are to raugh

All my food was dry the bread was dry and burnt. The chips are cold and dry and stale My hot chocolate was cold

No toy in happy meal no ketchup as shown on receipt food cold ...grandchildren not happy wont use Blackwood again

Just arrived home with my drive through order. Two large Big Mac meals, large 5 piece select meal, medium chicken wrap meal and a 6 piece McNuggets box. Usually check as they tend to leave at least one item off when you have it drive through. Didn't this time as had to get back quick. No wrap meal for me and no 6 piece nugget box. Feel really short changed. Not difficult to put an order together from a screen surely.

Ordered a very simple Drive Thru meal this evening (approx 7pm, Tues 25th June) - chicken nuggets, fries, oasis drink and a plain burger. The chicken nuggets were stone cold and the burger bun was incinerated on the inside - even the dog refused to eat it, and he licks his own harris.We called McDonald's to complain and the woman who answered (clearly has a PHD in BS) apologised, but then said "I'll speak to the team and make sure that doesn't happen again" and then she hung up!! Absolute genius customer service degree schemes. Ronald would turn in his grave the lovely little red nosed mollusc.Terrible customer service!!

Why oh why can't you get one order right Simple a dip comes with a meal put a dip in bag with meal Even when i ask if u put dip in u haven't

Went through the drive thru ordered a large meal specifically said large the women put it on the screen, got to the window paid contactless thought nothing of It, got told to park up as per usual because their so slow, my order came out it was a medium meal ( shock ) I complained they said you ordered a medium, I refused this fact but the member of staff just argued back and walked off , it’s always the case in this joke of a establishment , the only fast thing about it is the turnover of staff because I know the managers there haven’t got a clue how to run anything

Many years since I have had a McDonalds, and it will be even longer before I have another one.

Had 3 big mac medium meals, 1 New York stack meal and 1 spicy veg burger meal.

We went for breakfast and ordered three meals, when we received the order there was a mcmuffin and a tub of Philadelphia missing. When we went to change the order they questioned if we were sure which was patronising in itself, then went on to speak about it for 10 minutes before amending it. Then when they gave us the new order they had replaced the wrong mcmuffin. One of our order was without egg and we actually saw the employee remove the egg from a mcmuffin and give us that rather than make a fresh one. All around unpleasant experience, without a single apology.

I ordered a wrap and they gave me a chicken burger. Then I ordered a large Fanta and it was half full. Not happy! Poor customer service and the building is unclean and toilets were disgusting.

Ordered wrap of the day meal, got home not 2 mins away to cold food! What's made me more angry is that this is the 3rd time in a row I've had cold food! Do you not check temperatures? Please do, because it's unacceptable!

Had a McDonald's nuggets share box it was cold so were the fries never to return did ring them spoke to a very pleasant young lady who apologised and to us to return and fresh food would be given but fresh food should have been given in the first place

Food is always warm and made fresh quickly. Lots of room and Samsung tablets for the kids to play on.

This fast food outlet was clean when we visited and cleaning staff were very friendly. If you order from the self service screens you get served at your table and faster than waiting in line then standing to the side to wait for your number to be called.

Very clean and spacious restaurant. Staff really happy and approachable. Service with a smile. Lovely breakfast menu and then the ual burger menu. Always busy every time i have visited but no waiting for tables to becleared because most people clear up after themselves. Lovely clean smelling toilets and always equipped with loo roll. Regular visitor i am

MCDONALD'S CARDIFF LECKWITH Capitol Shopping Centre, Leckwith Road CF11 8AZ Leckwith NOT on Trip Advisor so put the location here.Drive through at 750AM waiting for my order to be taken, when it was polite but no "sorry for the delay" drove around and paid then moved tot he next window, and waited......... there were three members of staff standing there chatting one was white shirted so supervisor/ manager (this was the one serving at the window) after a few mins she turned and asked "what wrap did you want" NO sausage and egg muffin is what I am after "that all" yes off she goes come back and another chat, "we are waiting for" not sure what as she turned away as she said it WAIT then park over there and we will bring it out. I say OK can I have some salt with that please OK and turns away to chat again. I park and wait........ Then a member of staff strolls over nice and slow with my order, no salt "I can go and get some salt if you want to wait" I say no thanks it has taken long enough already. I drive to my work which takes about 2 mins. I arrived at the order point at 750 am and got my order at 808 am, 18 MINS for two muffins "fast food" think not. So I go to eat the food both muffins were luke warm, and by luke I mean just warm, but one did have a hot egg on it and the egg was very hot like it had just been cooked, so not knowing how long the muffins had been sat there they both were binned. The one which was with the luke warm egg even had a little pool of juice in the wrapping and a soggy muffin like it had been sat in the juice for some time. This location has recently had a refurbishment but I think staff training and customer service would do well with being addressed.

In my opinion the staff aren't very good always dirty and it is a lot better in the Newbridge McDonald's which I now is a bit of an inconvenience because it's a little bit further but is a lot cleaner the staff are really nice there also tends to be less teenagers and better service in general food is always correct and tastes good I'm vegetarian so I order a sweet chilli chicken wrap with no chicken p, add tomato and have that with fries and a sundae which they get right every time

Parado para tomar mi hijo pequeño para una comida feliz. Él quería sentarse. dentro pero fue llena de adolescentes sentados en mesas ni siquiera pidiendo comida simplemente pasando el rato en grupos e incluso algunos con pies en asientos. El personal parecía no importarle. No hay mesas disponibles dentro o fuera debido a los grupos de adolescentes pasando el rato. Parece más como un centro juvenil en vez de un restaurante de comida rápida. Mi hijo. estaba realmente disgustada debido a tener que sentarse en el coche para comer. No éramos la única familia sentado en nuestros coches para comer debido a la falta de asientos. Visita decepcionante..

Staff were extremely rude! We were in the middle of our food where we were forced out because we were there for 20 minutes when other had been there for over a hour!

Fui con un amigo para un desayuno rápido antes de un largo día y qué sorpresa me dieron la comida equivocada, pero ya que habíamos dejado por el momento en que nos fuimos, era demasiado tarde para volver.

Este lugar ha bajado constantemente. Las hamburguesas pueden ser tibios y olvidar las hamburguesas con tocino a menos que quieras beicon fríos de piedra. Feria lo suficiente en un sandwich blt tienes beicon fríos con huevo frío, etc. - pero me pregunto si hay un problema con la carne fría al lado de carne caliente (en este caso) no estoy seguro normalmente cálido, pero podría ser un problema para comer. El personal normalmente miserable a la unidad. En general no es un gran maccy d s

when I was ordering my food I had amazing customer service of a young boy, he was working really hard by serving customers such as my self and doing drinks and desserts while having a line full of customers, I think his name is Gerald or Geraint? he is a trainee and is brilliant he is so polite, when he asked another member of staff to cover him to serve me she said rudely ' no its your job do it yourself ' I was disgusted at the way he was spoke to. who ever says working in McDonalds isn't hard they are lying.

Just called in for a quick lunch, food was ok and much the same s any other McDonalds, it's just a convenience when you want a quick lunch. I went through the drive through, 4 cars in front of me be was still quick and didn't get parked up.

Ok for a fast meal our son normally as the legend chicken meal really nice then crunchy ice cream If I have a meal it's normally a big daddy meal with Pepsi milk shake or orange juice

Quarter pounder with no mustard and cheese on underside. Whoever made it must have been having a bad day. been a few times and it's never great.

I visited McDonalds in Blackwood 21st July, I asked for a chicken bbq burger off the new special menu, took my food home and it was beef, today again once again ordered a chicken bbq burger and ended up giving me beef, I refuse to eat the beef burgers from McDonald's as they taste awful and chewy! Thought re designing the shop and drive through improvements with staff would of been updated sadly not.

I drove to McDonalds in Blackwood from work were I had been since midday this was approx 11.30pm. I went through the dtive through as it was late. I understand that, I had been patient in line as there was approx 5 cars in front of me, if you consider that each car spends 1 minute paying and 2 mins at the collection window thats approx 10 to 15 mins I can cope with that but when I got to the window I was given my Mcflurry then offered an electronic device to park. Wait for it to buzz then I would have to go around again to collect my food. That is not acceptable that would have me t another 15 to 20 mins going through the drive through again by this time my food would have been waiting that length of time and getting cold. Sory I teturned thr McFurry and requested my money back. This is probably the worst experience I've had with this company and all I oreed was a double Cheese burger with sliced tomato. As a professional chef of 30 years thats disgraceful. I'm frequently asked to park up and wait for my order in fact to frequently. Something needs to be done. I was hungry after a long day. I got home only to have a cup of tea.

I politely asked a member of staff in a yellow t-shirt for my order, he gave me the wrong ice screams then huffed when I said 'excuse me, I asked for caramel, doesn't matter if you can't change them' payed for 5 sweet chilli dips priced at 40p, and only had one! Asked for no sauces or salad in a wrap just bacon and chicken due to being allergic to bbq sauce, take it home open it up just chicken and bbq sauce! not impressed!!

There are lots of choices on offer but I always have a Big Mac but take out the gerkins, I also have sweet chilli sause with my chips and a strawberry milkshake-so yummy.

I use this place frequently when on my own or with my Grandchildren. They love the happy meals and balloons plus the sauces and dips. I enjoy a Big Mac with fries and a curry dip

I went to blackwood McDonald's today with my 3 year old little boy & there was a lady there who was very helpful, chatty & kept my little boy happy & entertained while i ordered food. She even changed his chips for me out of the happy meal as there wasn't many in there. Her name was Diane & she's the lady who's always busy cleaning & happy to help. I hope this information gets fed back to her because i was very happy with her service.

McDonalds is good for a little chat with friends and thats about it. The food I had was ok but not anything more.

Typical Mc Donalds food usually hot but as with most of these the ice cream maker frequently breaks down, this is a common thing , so do you think that this issue would be addressed, Blackwood though prohibits the issue of ketchup or sauce , one per meal any more will cost you 5p , what a rip off, only Mac I have been in that does this.

Slow service - either at drive-though (note spelling) or inside.Why do I always have to wait for a mayo chicken or cheese burger? Standard menu items should be immediately and always available.Penny pinching on wastage seems to have drastically affected service levels.More rubbish bins provided.I'd also like to see a tracking system implemented so we can identify who is buying their McDonalds' and then discarding their rubbish all over Caerphilly county.

you get pretty much what you expect, It's mcdonalds, always clean and tidy, service could be a little bit faster concidering it's supposed to be fast food, perhaps during busy periods it would be a good idea to stop taking peoples oreders and money until you have fulfilled the orders of the people who have been standing waiting for a while.

Great quick service, great value for money meals and plenty of choices, clean and tidy, safe environment for all ages.

Typical McDonald's but with the added bonus of having helpful staff, only criticism is the customers who use it often thrown their rubbish on the road sides.

Excellent food, even the fries are hot. Service excellent. Easy access. Close to Superstore so you can call in for a bite whilst out shopping.