Mcdonald's Restaurants in Broxtowe

Quick service as always and helpful, friendly staff.

Took kids out had pancakes with syrup and sausage and drink.grandson loved it so can't moan.

Ordered food at 12:40. It’s now 1:40 and they keep pushing the delivery time back without giving me the option to cancel my order. It’s now saying delivery will be 2:40. 2 hours is ridiculous.

Every time I visit this place I encounter an issue. This time I ordered via the app and collected at the drive thru. I was asked to wait before I could provide my code. In that time the other drive channel managed to serve 3 customers before I was spoken to for my code. Then at point of collection I was asked to park in one of the bays until my food was brought out to me. I noticed the other cars in front of me had to do the same. Why? Surely the food should be ready to be collected to go! Whereas if I use the Long Eaton branch I never have such issues

Was asked to park up for simple things like hot chocolate, they were doing that to any car coming through drive through. If you can't cope then close drive thru down, defeats the object of a drivethru. Place is a shambles

Their drinks are always under standard volume and dishonest. The large cafe only has a half cup, classic coke becomes zero. Potato clips ordered a large one, is the same as a medium. Very disappointed. A 24 hour service place, but lots of products sold out in the early evening.

This was not best or the worst needed improvement

Very slow service, Used driv thru, ended up parking up, waiting 10mins for them to bring food out

This a joke? I could have assembled it better with my eyes closed and hooks for hands

Don't use this restaurant I use the drive through.it seems they just wanna give you cold food.ive been numerous times keep giving them another chance.no change the staff just laugh at you when you tell them.avoid at all costs

This was my fourth visit,but for the first time I ordered from the counter where I was served by a very helpful person named, Justin. Justin helped me with the order and shared some stuff about himself as well. I really appreciate this kind of customer service where you build rapport with the customer, finally, our meal was served within timely manner at our table by none other than Justin! My family really enjoyed the food and whilst we were wrapping up, Charith - a very good and soft person, walked up to us and helped us with the leftovers and other stuff. We would like to appreciate both Justin and Charith for their hospitality and excellent service 👍🏻

Came really quick and was hot. Had table service

I’ve visited this restaurant nearly five times, and each experience has been incredibly positive. From the moment I place my order, I feel welcomed and valued. The staff is consistently friendly and attentive, always ready to assist with any questions or recommendations. This level of service enhances the overall dining experience. The food quality is outstanding, with each dish prepared fresh and bursting with flavor. It’s clear that the kitchen takes pride in their offerings, and I’ve enjoyed everything I’ve tried so far. Another highlight is the convenience of parking. There is ample space for customers, making it easy to find a spot, even during peak hours. Additionally, the two drive-thru bays allow for quick and efficient ordering for those on the go, which is a great option when I'm in a hurry. The restaurant itself is always neat and tidy, creating a pleasant atmosphere for dining in. There is plenty of space for patrons, allowing for a comfortable experience whether you're dining alone or with a group. Overall, this place has become one of my favorites, thanks to its exceptional service, delicious food, and inviting environment.

Over priced, food cold, small portion.

They cheat you not of money at the drive through. They don't apply meal discounts and charge you the full amount

Good little Macdonald's. Can be a bit of a nightmare for parking with little ones but good otherwise.

It's a nice and clean maccies.The cleaners are very good and look after it well.Its one of the better branches.

Worst experience ever at a Mac, arrived for breakfast and order it from the kiosk machines , all items available, when sit down , I have waited 15 minutes , to find out after there wasn’t any eggs, meaning no sausage and egg, just sausage , no bacon and egg, just “not cooked “ bacon , coffe with topping cream and sauce came without it and cold , when I have asked the staff member about all of this his answer was bringing a A4 printed saying there is no eggs, meaning unless you order on the till is the only way you will find out, the kiosks dont have any warning and charge you with eggs. Also the machines weren’t giving any receipts meaning you cannot complaint online, which is cheeky from the team,When I left I saw on the door a notice that was hidden with other stuff(assistance dogs welcome) please see the photo and you will see what I mean

The Mc Rib is wrongly described it is actually a sausage patties like in the breakfast Muffins it does not look like the image on the screens a complete LIE and it is utterly disgusting comes looking like a dead rat on your cob It let's McDonalds down 100% dont buy it

Some of the food was cold as we waited over 15 minutes. Normally no problems

Derisory employees giving me 5 chicken nuggets in my box of SIX. Can't even count, dear me what has the world come to when people can't be trusted to do the simplest of things? Thanks for ruining my evening when I got home to five miserable nuggets

orderd it at 2. Didn’t come till 5. Came freezing cold I rung up at 3. They said they was waiting for the driver..understandable. But then another few hours pass still no food. No text to confirm delivery. Won’t be ordering again.

I have never known a maccies to get orders wrong as much as this one. Swear they do it on purpose 😂😂. Asked for a plain quarter pounder and got given a burger with no buns and just sauce and onions. Ordered a cheeseburger with extra pickles and got no cheese.

I've had better service at this place so maybe it was just an off day will still use as its my local one

Always the orders are cold, the fries bag is half full, disappointed

Amazing McDonald's with nice staff and it was recently rebuilt and it looks amazing food is nice it is usually crowded but you can find a seat

It's a bit messy at busy times, but probably like all other fast food restaurants. Pleasant service, pleasant employee, only could pay more attention to the cleanliness of the tables

Just been to mcdonalds at chilwell and there was a really nice friendly young lady on the till. It was really nice to be served with a smile and a chat for a change.

Mostly good but the occasionally mess up let's it down ,staff are uber friendly

What a great McDonald's Crew! Nice food and a very clean MDs.

Open 24 hrs? Absolutely not true. Popped by at 10:45pm on Thursday 12th Sep 2024 and closed. Just when I was craving some Maccy D fries.

Recently refurbished McDonalds in Chilwell. Situated on the Chilwell Retail Park this McD’s is a busy place but offers the usual MCD features - drive thru, touchscreen ordering, dine in and outside seating. Staff are friendly and efficient.

Justin was amazing, he made sure all our needs were met and ensured that we had everything we needed. Very personable, friendly and helpful!

Don't bother if you want your food within an hour, disgraceful wait

The staff was so helpful nothing was too much trouble

Check your delivery and make sure you got everything you ordered before you walk out. Of course you shouldn't have to do this but the two times I didnt check I missed items.

I bought a mcflurry smarties ice cream in the drive through, at chilwell retail park, and when I got home, I needed a magnifying glass to find the smarties. I went back 3 hrs later, showed the manager the photos and was given 2 new ones. Drive through isn't the same quality as eating in.

Its McDonald's same old stuff. It took almost 20mins for the food to come. Not really fast food.

This place is horrible they think if they make the place look better than what it was everything else would change, the people who work there are incompetent, lazy and extremely rude and the online app isn’t any better DONT waste your money here

Loads of staff, massive wait???

Expect your order to be wrong; don’t expect an apology.

We went for my grandson, he thoroughly enjoyed it. I thought the cheeseburger didn't have much flavour. It was clean, food order was really slow, never known it take so long, but it was fairly busy

A little slow on food to the car but all in all a good experience

Waited for 10mins at the drive through with no response, ended up just driving through with the 2 vehicles in front .

Dreadfully hot No air conditioning on at all a miserable seating experience. Eventually was put on but way too late. For a restaurant that attracts young families children and prides itself on such. The starting point is a safe comfortable temperature. The heat from the kitchen is also drawn into the cooler restaurant. If Macdonalds had its staff interest at heart it would also want everyone to work in a sensible safe temperature. A huge disappointment what was the managers thinking. I know we all need to be very aware re energy use. In that case you need to find a different system.

very slow even when it’s not busy

The first McDonald's we have been attended to personally & professionally to name Charith great service, friendly , clean and HOT food !!!!

Usual fast food available for eat in or drive through. Well situated next to a main road .

Ice cream machine never working 5 put 7 visits not working

Food is always cold, never no milkshakes

Refused service because I was talking to someone else explained the situation and wouldn’t serve me

Came in during a quiet period and observed staff ignoring customers while giggling and chatting in the kitchen. One customer had to pass the counter to see if anyone was serving cash only purchasers to only have do the same for another young customer also being ignored as little as two mins later. As for my order, my number disappeared from the list and I had to request my meal and wait again. Better management needed here.

Great customer service experience offered by Maha when I requested to refill the bag of fries filled in 3/4. She met the requirements of the customer, professional smile and a very positive attitude during orders. Congrats, Maha! I am a very satisfied customer!

Sunday morning 09:30. Quick service even though fairly busy. Food ok warm and nothing wrong. Clean tidy place. Just your average McDonald's. 😁 Since the refurbishment it has turned into a hatch style service area which gives the place a strange atmosphere, noticed this with others that have changed to this setup, don't know why 🤔

My daughter felt unwell in McDonald's today, whilst she was with her friend. They made sure she was ok, and kept checking up on her. Once again i would like to thank the staff that helped my daughter. Thank you!

Wasn't a terrible experience as far as Maccies go. Didn't have to wait too long for food and service was efficient. It wasn't a very busy day so that allowed staff to give a better performance.

Not what it used to be,food gone down hill used to be value for money but not anymore

ALWAYS missing items from order! Sometimes missing fries or wrap.. today a missing Main Burger!! Terrible! CHECK YOUR ORDERS BEFORE SENDING OUT

Was very busy but food arrived quickly with no errors in order.

Just like any other mcdonalds. Good selection of desks with plugs if you want to do some work from there.

Service slow and asked for takeout boot on a tray for eat in been terrible since the refurb like really bad

Got my order right but I ordered just pickles extra pickles and I got 4 pickles in the box it's f*ing unacceptable I want more pickles

3 people cueing, 2 cars in drive through and it took them 15 minutes to make 1 triple cheeseburger. Service slower than paint drying.

Had to take the food back was barely warm . They did swap it , the cheese & herb bites still wasnt that warm but wasnt going back a second time as was on a short break at work. Food is often not warm here

The gave me 2 wrong drinks and forgot a double cheese burger absolutely disgusting

Disappointing, ordered a plain grill burger, which took ages waiting in the grill bay, but they must have put the chips in the bag upon ordering and they were cold and tated like cardboard yet the burger was hot fresh and delicious

Good and fast service. Ample parking as well.

I enjoyed the nostalgic feeling coming back here when I’ve had so many hungover mornings here . Changed the interior since last time and looks good. Not sure about the other food but breakfast wrap was mint!

A quick service from a friendly member of staff.

Every single time we visit McDonald’s whether it be this closest restaurant or any there’s literally always an issue with orders. Surely it’s not hard to get things right! It’s your job to put an item in a bag which has been ordered on a ticket. Just utter idiots Missing drinks off our recent order 👍🏼

Saturday 16.03.24 1.30PM . Very nasty with delivery drivers . Waiting for answer about customer order and young child manager/supervisor - Kieran suggested me to cancel the order if don't want to waiting but ,he not understood even after 3 minutes conversation, there is about customer waiting or me. After 1h waiting, customer call them and choice to come and pick up the order himself. Will suggest to the others to run away to another mc wich little better.

This is a terrible mcdonalds. Half the staff are so rude and don't care. The food orders are always wrong. The fries portions are always half the size they should be. Its the polar opposite to the Long Eaton one where the staff are fantastic. I always try to avoid this one now

Overcrowd, absolutely full, too long waiting times and the order missed 2 items, out of a 4 items order...

The worst mc donalds experience ever, this is not fast food here, its the slowest serving place ever, I understand overworked and underpaid staff but God damn there's no work in these guys here, save yourself 20 minutes and drive to another one, worst service anywhere and I work all over the country....update: finally got served food was cold "AVOID"

Terrible management, food was greasy, waited 30 minutes for my meal and the whole place was empty and I had to call them up to remind them they forgot my order.

Tramps the lot of them the worker has aids and is working with ur food

Great customer service provided by a nice young lady, food was correct and hot a lot better experience here than other stores in the region.

It is McDonald's can't say much more. Except I don't like the touch screen machines to place an order. Not the cleanest experience as you never know who been touching them.

The food is tasty and the new update is so fanse

Just McDonald's. Got my order correct which is unique

Don't know what as happened but since the refurbishment the service as gone down hill, everytime I go through the drive through I have to wait for the food to come out to me

It's Maccies, you know what to expect.

Ordered from the retail park through the app firstly the app altered the order after paying leaving off two peoples orders. We rang and got no help from the resteraunt they could neither explain why the app had done it nor could they add anything to our order, despite it having not left the building. Then after resigning ourselves to just the children's meals arriving the order arrived with one of the burgers incorrect substituted with a cheaper burger and more importantly a happy meal missing. My autistic daughter did not react well to her happy meal being missed off the order. I rang them again to inform them they had not delivered a happy meal they again offered no help or course for recompense saying just to take it up with some else. I understand they use outside couriers but they are still responsible for getting an order right before sending it out the door and of theyve messed it up the least they can do is send out a replacement, any other takeaway service would. Disgusted, ill be sending complaints to every department going.

Waiting for around 4/5 mins to not be served at the tilt, all the staff were busy dealing with the cars to acknowledge me, gave up waiting after one of the staff came over just to help a Uber driver out instead

Went in, got burgers, ate burgers, went home

Usually busy but that's normal for places like this. Average wait time.

I'm a bit biased to review this company as I do not like anything they serve there, but the kids love it. Service is always good and it has a very vivid atmosphere.

Sat and waited for food to be cooked. Big Mac was fresh but the fries and mayo chicken were stone cold like they had been sat on the side for well over an hour. To say this store has had a revamp it’s worse than it was before.

Staff went above and beyond for an upset birthday boy today. Thank you to the team!!

Best staff- visit today I wasn't in the best of moods, got to the drive through and lady was so happy it made my day, always great staff here ❤️

To call McDonald's 'fast food' in 2024 is a flat out lie. But this is not a problem exclusive to this particular restaurant, Ronald has chuffed the business model. I don't want it fresh I want it now.

Like to pop in for a McFlurry occasionally, but today my Malteser one did not fit the bill. Very little honeycomb and the chocolate was waxy, not even sure it was what I'd ordered it was that poor. Burger wise I prefer a road side van (but that's me).

Do not use these idiots. The last two times they’ve missed the dips off my orders. If you’ve got an issue you have to call Uber eats. When you finally get through they tell you to call the restaurant directly. The first time no one answered the phone just rang and rang… this time, to my surprise, it was answered! And the bloke gave his apologies and said they were aware of this issue, were putting new measures in place and wished me a happy day.

I don’t think I have ever been to this place and they have managed to get the order correct or it is cold

I took my daughter as a treat, she had a happy meal, I wanted a chicken wrap, they had no wraps at all, I wanted a coke zero. They had ran out of Coke Zero (and loads of other drinks) I ended up finding something to eat, so we decided to have a McFlurry as desert. No surprise, they had no McFlurry either. It was not massively busy, so having such a poor choice of food a 3pm on a Saturday isnt great. Oh and to top it off they charge 10p for sweet and sour sauces, I'm going to stick with Castle marnina McDonalds next time as the Chilwell restaurant was a big disappointment.

Got Mcspicy Burger. It was chilly hot but not spicy . Not sure why it is called Mcspicy. Should be called Mcchilly

Worker pushed infront of me and then the food was cold

My fries were underfried. Otherwise the food was decent. Toilets smelled unbearable. The atmosphere was... dystopian? First the ordering with the large screens that require you to put a code from McD's glitchy app, then all the waiting and looking at displeased and hungry faces of other customers. Then comes the eating infused with never ending beeping from the kitchen area. Is the low price worth it? On good side, the staff were friendly and professional.

My kids love this place. Good quality food at reasonable price. Friendly staff

I thought after the renovation will be a fun place, but even worst then before. Service is catastrophic, we ordered 2 hamburger menu I ate mine(was cold and they missed order so needed to get a new), when finally my partner got his....