Mcdonald's Restaurants in Broxtowe

This is a terrible mcdonalds. Half the staff are so rude and don't care. The food orders are always wrong. The fries portions are always half the size they should be. Its the polar opposite to the Long Eaton one where the staff are fantastic. I always try to avoid this one now

Overcrowd, absolutely full, too long waiting times and the order missed 2 items, out of a 4 items order...

The worst mc donalds experience ever, this is not fast food here, its the slowest serving place ever, I understand overworked and underpaid staff but God damn there's no work in these guys here, save yourself 20 minutes and drive to another one, worst service anywhere and I work all over the country....update: finally got served food was cold "AVOID"

Terrible management, food was greasy, waited 30 minutes for my meal and the whole place was empty and I had to call them up to remind them they forgot my order.

Tramps the lot of them the worker has aids and is working with ur food

Great customer service provided by a nice young lady, food was correct and hot a lot better experience here than other stores in the region.

It is McDonald's can't say much more. Except I don't like the touch screen machines to place an order. Not the cleanest experience as you never know who been touching them.

The food is tasty and the new update is so fanse

Just McDonald's. Got my order correct which is unique

Don't know what as happened but since the refurbishment the service as gone down hill, everytime I go through the drive through I have to wait for the food to come out to me

It's Maccies, you know what to expect.

Waiting for around 4/5 mins to not be served at the tilt, all the staff were busy dealing with the cars to acknowledge me, gave up waiting after one of the staff came over just to help a Uber driver out instead

Ordered from the retail park through the app firstly the app altered the order after paying leaving off two peoples orders. We rang and got no help from the resteraunt they could neither explain why the app had done it nor could they add anything to our order, despite it having not left the building. Then after resigning ourselves to just the children's meals arriving the order arrived with one of the burgers incorrect substituted with a cheaper burger and more importantly a happy meal missing. My autistic daughter did not react well to her happy meal being missed off the order. I rang them again to inform them they had not delivered a happy meal they again offered no help or course for recompense saying just to take it up with some else. I understand they use outside couriers but they are still responsible for getting an order right before sending it out the door and of theyve messed it up the least they can do is send out a replacement, any other takeaway service would. Disgusted, ill be sending complaints to every department going.

Went in, got burgers, ate burgers, went home

Saturday 16.03.24 1.30PM . Very nasty with delivery drivers . Waiting for answer about customer order and young child manager suggested me to cancel the order if don't want to waiting but ,he not understood even after 3 minutes conversation, there is about customer waiting or me. After 1h waiting, customer call them and choice to come and pick up the order himself. Will suggest to the others to run away to another mc wich little better.

Usually busy but that's normal for places like this. Average wait time.

I'm a bit biased to review this company as I do not like anything they serve there, but the kids love it. Service is always good and it has a very vivid atmosphere.

Sat and waited for food to be cooked. Big Mac was fresh but the fries and mayo chicken were stone cold like they had been sat on the side for well over an hour. To say this store has had a revamp it’s worse than it was before.

Staff went above and beyond for an upset birthday boy today. Thank you to the team!!

Best staff- visit today I wasn't in the best of moods, got to the drive through and lady was so happy it made my day, always great staff here ❤️

To call McDonald's 'fast food' in 2024 is a flat out lie. But this is not a problem exclusive to this particular restaurant, Ronald has chuffed the business model. I don't want it fresh I want it now.

Like to pop in for a McFlurry occasionally, but today my Malteser one did not fit the bill. Very little honeycomb and the chocolate was waxy, not even sure it was what I'd ordered it was that poor. Burger wise I prefer a road side van (but that's me).

Do not use these idiots. The last two times they’ve missed the dips off my orders. If you’ve got an issue you have to call Uber eats. When you finally get through they tell you to call the restaurant directly. The first time no one answered the phone just rang and rang… this time, to my surprise, it was answered! And the bloke gave his apologies and said they were aware of this issue, were putting new measures in place and wished me a happy day.

I don’t think I have ever been to this place and they have managed to get the order correct or it is cold

I took my daughter as a treat, she had a happy meal, I wanted a chicken wrap, they had no wraps at all, I wanted a coke zero. They had ran out of Coke Zero (and loads of other drinks) I ended up finding something to eat, so we decided to have a McFlurry as desert. No surprise, they had no McFlurry either. It was not massively busy, so having such a poor choice of food a 3pm on a Saturday isnt great. Oh and to top it off they charge 10p for sweet and sour sauces, I'm going to stick with Castle marnina McDonalds next time as the Chilwell restaurant was a big disappointment.

Got Mcspicy Burger. It was chilly hot but not spicy . Not sure why it is called Mcspicy. Should be called Mcchilly

Worker pushed infront of me and then the food was cold

My fries were underfried. Otherwise the food was decent. Toilets smelled unbearable. The atmosphere was... dystopian? First the ordering with the large screens that require you to put a code from McD's glitchy app, then all the waiting and looking at displeased and hungry faces of other customers. Then comes the eating infused with never ending beeping from the kitchen area. Is the low price worth it? On good side, the staff were friendly and professional.

My kids love this place. Good quality food at reasonable price. Friendly staff

I thought after the renovation will be a fun place, but even worst then before. Service is catastrophic, we ordered 2 hamburger menu I ate mine(was cold and they missed order so needed to get a new), when finally my partner got his....

Shame the food is mostly cold when you get it Fast becomes tasteless It’s silly expensive for what you get Food looks like it’s been thrown together in a hurry Never any paper crayons or drawing equipment for the kids. How much was the refurbishment for this slack service?

A bit of a wait at this fast food restaurant, but the food was great.

Been shut 6 weeks and milkshakes still not working 🤣🤣🤣🤣🤣🤣items missing, drive through not working, no hot chocolate, this place is a sham, will go long eaton from now on, staff are on another planet , zero customer service, there’s one young lad who hands you your food, ginger hair , glasses, this guy is always polite and has a smile , this dude should train the rest of the team , him and the cleaner are the only decent things about this branch

Used the drive through at 5am and had to wait for my order to be prepared, about 5 minutes.

They've redone it and it's really nice now

Was a visitor in Attenborough and went to the local Mc Donald's twice. Great place to relax and have a coffee or a meal.

I've been using this branch for about 4 years and they almost always get the order wrong. They will correct the mistake when it's pointed out but it is annoying.

Really gone down hill since the new restyle, 25 min wait for a single coffee.

Not complete order incompetent service ruined new years eve meal

Every time ive ordered from this mcdonalds they always get orders wrong. ALWAYS. For years. Whenever i asked for no onions on a burger, its covered in onions, and today this was true for my big mac, and also we ordered 9 nuggets and we didnt get any at all by the time we checked the bag at home, and we didnt even get any straws for our drinks and had to get those by ourselves. Ridiculous.

This is a McDonald's so you pretty much know what you're getting except this is an exceptionally good McDonald's: it's warm, friendly, and clean (except... My one grumble is the gents toilets which smelled really bad because they're not cleaning the waterless urinals properly. Nonetheless; my overall experience was 5* because the rest of the experience really was that good.

Had a rough day at work yesterday to then go and pick up food for the family. 20 minute journey just to collect two bags that missed out one of our meals. Called up and had to drive all the way back to collect it for the manager to not even apologise just give me a medium fries. Then got home and the burger they had just given me was cold including my food that I was unable to eat due to having to come back to get the burger. Not happy at all with the service so will be going to a different branch from now on.

Bad attitude and slow. I came thinking ill be able to get quick bite and must of sat waiting for my order to be taken for over 5 minutes and other cars was going before me. I decided to question why 5 other cars was serviced before me and the young man didn't seemed to be bothered and had very bad attitude and did not apologised once for the wait. Definitely wouldn't recommend coming here!

Cold food,sent fries back and got a second portion cold to. Wont be going back.

Usual Maccies Menu @ nice clean modern restaurant

Food is decent Staff are lovely and friendly Never have milkshakes,McFlurrys,hot chocolates or even Frappes majority of the time in stock

Lovely place to eat after shopping

Would give a 3 for service exept its a 30 minute wait for food... The guys are sound it just takes forever. Sat talking. All half asleep... Food was average for mcdonalds

Lovely food ordered at the table, though the food was a little on the cool side but still tasted good. All staff very friendly and helpfull. For some reason the shades at the window to supposedly stop the sun glare, hurt both our eyes when trying to look outside. Maybe something you could look into?

Brilliant community spirit today. Really impressed when they very carefully helped manage a car fire in the car park and a tea spill in the restaurant with equal professionalism Very cohesive and sensible team It's always fantastic service here.Everyone knows their job and carries it out well. Reflects very well on the calm and kind management you observe as you wait

Really thought the recent refurb might have improved things, but no. The drive-through is still a "park up in a bay and wait 10 minutes" scenario, even at quiet times of day. Then usually you spot an Uber Eats driver leaving with a mountain of food, and it becomes clear that Uber takes priority. Honestly, whoever manages this place needs to take a good hard look at the supposed USP...

Review now lowered from 2 stars to 1 star. EVERY SINGLE TIME I place an order on the app, arrive at a (typically empty) drive-through and restaurant, only: 1. To be told "please park in a bay and wait," and then 2. Discover they've got the order wrong. Literally every single time. The staff have zero social skills, no ability to prioritise and (no matter what the McExecutives think) machines don't replace competent customer service. This place is becoming a soulless abomination.

New decor after a major refit, looks nicer

Ive been so disappointed lately with the standard of the fries across all my local stores, soggy, opaque and unseasoned. Today they were nearly there. Just missing salt. Still can't get the fries right.

Went in to try the newly renovated McDonald's... utter disappointment. Waited almost 20 minutes for a Big Mac meal... Whilst there were 3 members of staff including a manager twiddling their thumbs and having a chat. No paper in the order machines, the meal was cold, the burger was really dry and my coke lacked syrup and tasted of soda water. The thing is it wasn't even that busy?!

The service and staff excellent, enjoyed the food as did my wife and grandson. The only thing that spoilt the occasion today was the fact the place is brand new but the Toilets were minging.Are people today afraid of rolling up there sleeves and cleaning properley..such a shame.

With it being new you’d think the service would be better. No milkshakes, Fanta or sprite. Ordered 5 chicken selects to get home and find cheese bites in the chicken select box? Think they need a lessons on how to read orders and boxes.

Food was flat cold. Drinks were stewed and stood. Poor.

Just had a total revamp, only been back open 6 days and no hot chocolate, just like before the revamp. This is a poor maccies, as Long Eaton always have it.

Downgrade Atmosphere very plastic and not relaxing as it was before they altered it.

Disappointing upgrade. No where near as nice as before and service seems very poor.

Newly opened went through drive-thru. Had to park and wait ten minutes. Food over cooked. Burger was dry and fries unseasoned.

Plastic food for sad people....

I didn't go there. McDonald's is a disgusting excuse for a restaurant. Besides, it has been closed for weeks, and it can stay that way for me.

Go to birds bakery across the road instead

Does what it says on the tin. No errors with orders using the drive through for a very long time.

There all the same. Keeps you alive if your starving, that's about it.

Restaurant was clean and well presented. Staff were friendly and helpful. The food was good and normal McDonald's standard.

Took 3 sisters in and 2 had a happy meal and Pokémon cards one of the girls was hungry and had an adult meal so couldn’t get the cards so was in tears. The staff even though we paid extra refused to give her a pack and wanted to charge £1 for something that probably costs 10p disgraceful!!!

Often get the order wrong and drive through took 40 minutes!

Always been a reliable local venue to get food, whether early in the morning or in the dead of night. Staff friendly and helpful always enjoy going there

Ordered on uber eats twice now and both times it was COLD. Half the order missing too

Every so often go to this Mcdonalds for breakfast. We use the drive through, staff always polite and food to be expected.

Ordered through Mcdelivery for breakfast with this mcdonalds, this is not the first time they have awful at delivering - missing items, sauces or not fully ready the customisations especially with allergies. When I tried to contact through the app to let them know items were missing which I had paid for, their robot features final comment was that I should contact Uber (which they had partnered with for delivery). This is pure scapegoating putting the blame on Uber who delivered not packed as they don't work at mcdonalds - the people who work at this McDonalds really need to double check their orders to ensure the customers are happy - this is outrageous!!!!!

zebra crossing by blind corner of drive through dangerous and poorly designed

Very quiet and peaceful, and it made me smile 😄

Stale chips. This is probably the worse mcdonalds in the world. The food is terrible

Ordered plain hamburger with extra onion got hamburger with everything scrapped but gherkin left in no onion

Sometimes there can be a wait. This time I didn't wait for long. Food was as expected

Everything we oder from Chilwell McDonald's there are always items missing, you ring the store and you get snotty rude people this store is shocking

As a macdonalds it's OK. I lost my virginity on site before they built this in 1869. We drank egg nog and went inside each other. No cafe

Visited today and there were no carbonated drinks and surprise surprise no shakes. Staff were unapologetic, I guess this is because it’s a regular occurrence at this outlet.

Quick bite to eat seemed friendly and hard working staff.👍

This franchise at chilwell , always has something missing off the menu - either Noe desserts, or no cold drinks. Staff serve food without gloves on ...Ewwww.. And the manager "Ethan" is rude to customers and needs re training or sacking. Most of the staff here stand around talking or are un helpful... So, all in all not the best McDonalds in Nottinghamshire... You'd be better off going up the road a mile to the Long Eaton branch....

MANAGER TAKE NOTE:- I HAVE CHANGED MY MIND ABOUT THIS MCDONALDS BRANCH , AS YOU NEVER SEEM TO HAVE ANY MCFLURRYS AVAILABLE LATE AT NIGHT. (21/7/23). CAME HERE SPECIFICALLY TO GET A "LOTUS BISCOFF MCFLURRY" - AND I WAS SORELY DISAPPOINTED. MOST AUTOMATED TILLS WERE NOT USEABLE, AND THE ONE THAT WAS , INFORMED ME THAT ALL ICE CREAM WAS " UNAVAILABLE" ..!!! IF YOU CANT BE BOTHERED TO CLEAN THE ICE CREAM MACHINES PROPERLY - DON'T PUT ICE CREAM ON THE MENU....!!! I HAD TO DRIVE ALL THE WAY TO LONG EATON BRANCH TO GET A MCFLURRY. WELL DONE LONG EATON BRANCH- GOT MY ICE CREAM IN ABOUT 5 MINUTES... SHAME ON YOU CHILWELL MCDONALDS...😡😡😡😡

Absolute classic McDonalds. Costa beating coffee always. Take your litter home with you

I would rate this McDonalds 0 stars if I could! Food always mediocre. Moreover the managers are the worst! Rude and completely ignorant!! Especially one of them who seems to dislike me and my friends/family every time we go in! Will never visit this McDonald’s ever again or recommend it.

Tasted like cheese on a cheese burger this is it after

So scummy my tray looked like this after 😋😋

McCrispy so good I ascended and looked god in the eyes

Smelled like Josh knight's house it was quite weird

Large dining area, fast and efficient staff.

Good McDonalds. Food was fresh but there was a hold up waiting on food in the drive through.

Went through the drive through the lady was in a world of her own

Coffee was bloody awful never had one taste so appalling.

Full of teenagers just hanging around for the WiFi without ordering anything.

Appreciated the customer service in the restaurant, especially the manager Adam and a young gentleman staff who respond customer’s request quickly even though in a very busy time.

Ordered mc flurry did not arrive apparently this is not available however charged for it now need to apply for refund no customer service not interested

Twice in a row now I have ordered 20 chicken nuggets and have received 17, then 18. Not sure whether that is some kind of sly cost saving initiative or whether the packer can't be bothered to count.

Had a take away had 2lots of mcnugget no sauces everytime I order