McDonald's Ferndown in East Dorset

Food 5 Stars because we only choose the bits on the menu that we like and they are reliably what we want. Service only 3 stars because one day we had the most efficient friendly 5 star manager, but another day we had some staff that forgot to bring us our order to the grill bay. When I chased it, they had the order wrong too, 1 star.

Fast, clean, I’m happy with it👌

This is our nearest McDonald's and unfortunately it's a bit of a shambles. They regularly forget to put items in the bag, burgers come out stereotypically poorly made and they seem to prioritise drive thru at the absolute expense of collection/restaurant service where you could be waiting 5x longer than the drive thru customers. And to top it off they didn't put my daughter's mine craft figures in the bag with the "Minecraft Meal"!

I think all the times we have visited the milkmachine has WORKED once!!

It was busy but we got our order very quickly

Al areas Very clean .Served promptly and politely. Food was hot and fresh.

Nightmare with the App but sorted by the brilliant staff!

Quick and easy always clean. Remember, Sunday is Dad's day with his children.

The visit was spoilt by a gang of boys hanging around the entrance, spitting and climbing on the rails etc. A young girl with them looked intimidated by them. Advised staff, who had advised the manager who for some reason known to themselves did not intervene. Not a relaxing break in a long journey home!

Great food, with fairly quick service depending on what time of day you go, because it can get very busy.

Opens at 5am drive thru only but wont serve you at tills. I would try to fit a 44ton articulated truck through but I don't think it would fit. They obviously can't be bothered

Food was cold when we returned the burger to say this isn't good enough we could hear the staff complaining that they had to remake it. I was one of 3 people who complained their food was cold.

AVOID AT ALL COSTS! Slogan should be: "Made with Contempt". I must have had 2 dozen McPlant's from here and you are guaranteed an abominable reheated horror that has clearly been lying around for longer than you could bear thinking about. I should also warn against getting fries delivered because I can assure you they'll be cold, and that's if you're lucky enough to get them because they habitually miss items or give you the wrong order, including getting meat (I'm not usually one to advertise it but yes I'm veggie), and they loathe answering their phone. Fool me for being so naive as to hope for something fresh so many times, but I won't be again even if, God forbid, there's a famine.

Quick service, correct order and the staff were happy and polite.....one of the better mcdonalds around here in my opinion.

Normally really good but this time they messed up our order and were missing a few ingredients

I will never buy a milkshake from trickets cross McDonald’s again. I got two VANILLA milkshakes from McDonald’s today and they were brown now white. They were watery and horrible. They were gone off. They tasted disgusting so I will never get anything milkshake wise from there again. The big Mac I got was fine. But the milkshake’s were as brown as dirty floor water or water after washing up. Absolutely disgusted with the quality of things. Thanks for wasting my money. It was a medium and a large vanilla milkshake and a big mac only cheese and lettuce. Overall. Customer service was great but order was vile apart from the big mac The picture below is how brown the vanilla milkshake was. This was what it looked like when it was given to us at the drive thru window. I tipped it away as soon as I got home and that’s a minutes drive from McDonald’s

Wow wowo wow…… first time ever enjoyed the best service by a team mate Ms RYLEA of McDonalds…… amazingggggggggg Will definitely visit again. You are simply amazing n best

Friendly staff, prompt service.

Ordered breakfast this morning, should’ve been done and delivered within 30-45 min, 2 hours later get a notification that the ordered has been cancelled by the restaurant. It is appalling, I am disgusted by their service and definitely I won’t be ordering from them again, I would rather use KFC.

It's freezing inside. Food was luke warm.

Terrible service not a great team at all

Drive through very busy nice food

Breakfast as expected. Fast service

Arrived at 6.35am asked what time they opened was told 6, 6.30 and 7ish. They don't know what time they actually open. Slow and unfriendly service. 2 out of 4 disabled parking bays being used by staff great attitude NOT!

They sent me the wrong order but the deliver man was really nice and went back to the shop to get my order.

I wasn’t missing my whole meal only one of the medium chips I had both burgers but it didn’t give the option to only select medium chips

the man who delivered looked very grumpy

When first bag arrived with drink it was passed to me but bag soaked coke spilling everywhere on my carpet as driver passed me bag. No chicken served only burger n fries fast delivery

The slowest fast food I have ever experienced

Ordered £40 worth of food and part of that was a 6 chicken nugget meal. Where were the nuggets?!

Usually ok if you pick the food up but don’t get it delivered. The first time uber nearly delivered to wrong house, second time the driver waited for the order but got fed up and drove off so I had to cancel the order and then go and re order and pick it up.The 3rd time the BBQ stacker burger was missing, one carton of large chips was half filled up (and no they didn’t spill into the brown carrier bag) so perhaps the Uber driver was hungry.i complained to McDonalds but they said I had to get a refund from uber. I contacted them and they said they’d give me a refund, it’s been 5 days still no refund so contacted again and said I will get a £2.29 refund! Since when did a BBQ stacker cost £2.29? They refused to talk any further and hung up on me. So whatever you do DONT use Uber to deliver your macdonalds!

I ordered at around 18:15 and the delivery time just kept increasing upon every refresh. Around an hour later it updated to say that the courier was at the restaurant. Almost 2 HOURS later it finally arrives. Predictably it was not particularly hot!

driver was really nice, delivered quickly, overall a nice experience. wish I tipped them!

No stars because McDonald's workers clearly can't read the ticket when you order more than one of the same items so half your food doesn't turn up

Would have been better had the person who made the cappuccino coffee understood that it is supposed to have milk in it.

I am a visitor here, whenever I’ve ordered from my local McDonald it always arrives cold , this one didn’t, so when I’m back down here again I will definitely order again

Ordered a meal but came without the med chips infact no chips

Chips were cold, courier was waiting at restaurant for a while and we went from 30 minutes to 60 minutes delivery! Not drivers fault he was waiting!

Delivery was over 3 hours late - absolute disgraceful

ordered veggie supreme with ham and beef...... received ham and beef!! no mushrooms, peppers etc

Fries were stale and inedible. Driver was great and super quick though.

Burgers were thrown together. Chips cold. Nearly as bad as yeovil.

missing hash br9wns from duo deal

Food was cold and no salt on the chips!

food all came cold drink was spilt everywhere into the mcflurry and burger was cold.

Delivery driver delivered the wrong order and i was refused a refund

Opened the bag and drink spilled everywhere. Half of my drink gone

And my milkshake was missing. Driver said he was waiting for the order to be cooked.

I asked on delivery notes for the driver to call my mobile and not ring the doorbell as have an elderly relative who is end of life and I’m not happy the notes are consistently being ignored when I add delivery instructions it keeps happening. I appreciate English is not everyone’s first language but what is the point of having them if nobody takes any notice. Please can this be addressed as often have problems with drivers not being able to read or speak English to an appropriate level. Thanks

Just picked up my order. What do you call this? Half a burger?? Where is other bun?

Food wasn’t as good today as usual. Was a lot cooler than normal. Had to put in air fryer to heat up

Lovely lady deserves a pay rise this weather

You get what you expect from a mac donalds . If you are hungry and you don't mind the waist line a good place to go. you ll get the calorie count when ordering

Recently refurbished, and really light and very clean. Staff were nothing short of superb

this is usually a great restaurant and I've ordered from them many times. sometimes However the food arrives and it's cold and tastes as though it's been made a while, such as the fries and nuggets.

The courier was very polite and on time. My coffee was luke warm which was disappointing.

Cold food. Severely squashed cheeseburger.

such a good place I love McDonald’s Ferndown they should be the most popular McDonald’s!

Terrible service, slow and no one seemed to know what they were doing. Food cold and chips like cardboard. And when are they going to get a fillet of fish, straight in thr buns. Just a rubbish McDonald's

we ordered no bits but it still came with sauce

Why do you continue to claim innacurate delivery times. it's not the drivers fault, but the restaurant. You continue to accept orders, providing false, misleading and innacurate delivery times. After you have accepted the order, you continue to add 5, maybe 10 and even 15 minutes at a time to the order. If you are happy to continually decieve customers, you as a company should be accountable!

I will be honest it could inprove on costumer service . My meal came all messed up like they dont care

Extremely slow service, despite me being virtually the only customer there. Food wasn’t what is to be expected from McDonalds. Very limited parking

Delivered on time, however the food was cold and one of the drinks was wrong. Not a great experience.

Good food, warm. Delivery on time and very friendly driver

Drinks were half empty and spilt everywhere!

Got my drink wrong but otherwise good, food was hot and good

Order time kept getting later and eventually came but when it did we were missing both our burgers.

Why didn't I get any fries? Very disappointed

this particular mcdonalds is slow with orders but the delivery time was good

You know what to expect. You may, or may not be disappointed depending on your outlook.

Food arrived and chips were cold, burgers squashed, no care taken in order prep.

McDonald's are all generally similar in standard, and as usual these days their fries are cardboardy and not hot enough. I now prefer KFC fries... But they still provide a known good and convenient service.

Got here few minutes late and missing straws and dips

Quick delivery. Food was still hot and nothing missing. Friendly delivery driver.

My order was completely drenched with pepper it was inedible

Driver was polite but food was stone cold by ghe time it got here, second times it’s happened now. I thought i would try it again but not again

Ordered 9 nuggets only to find 6 in box. Went back and they rectified problem. Hot Terry's chocolate pies where barely warm .

no straws again for the 2nd time running. also cold chips.

Driver was nice and the food was good, it was cold but then again, when isn’t it??

Very cold over cooked food chicken was so dry

Was delivered a burger with no top bun. This is disgraceful

The restaurant is not that far but they take so long to delivery. Food is so cold that I had to throw out the fries. Spending money for nothing.

A31 Ferndown By-pass. Recently been done up. Looks good. Big improvement.

Miserable person taking the order at the drive through. He wasn’t listening so put through the wrong order. I pointed this out and I said let’s try again and he told me to stop being rude! I told him I wasn’t being rude but he had put down the wrong order but he blamed the button on his system! I was then moved to a third window to wait for my order and was left waiting for 6 minutes when the three cars behind me got their food - I hadn’t ordered anything special so assumed I was being “punished” but decided to start writing this review during the ‘waiting’ time, and finish it later!

There’s no vanilla milkshake food was cold and no ketchup

missing 3 fries 2 apple pies and 10 bbq sauces

completely the wrong order received, a hot drink and small burger, wjen i spent 35 pounds on 3 meals. ordered via just eat and a delieroo driver turns up

swift service, app on point, driver professional :)

our food was barely warm when it arrived .maybe wrap it in foil to keep the heat in .

half the order was missing and it was stone cold went in the bin £25 well spent

Mayo chicken was missing chips were cold - Big Mac looked like it had been dropped

Delivery bag not closed properly closed

Food was cold, missing lots and generally just awful.

Would not serve me at 0530 in the restaurant drive thru only. What a joke

Food was very good but i ordered a cheeseburger with no ketchup,mustard and onions yet there was mustard and ketchup on it. It’s not the end of the world for me (as i clicked no ketchup on accident) but still it was a mess up. Good driver and the food was good otherwise 😊

Not enough parking, but the food was hot and fresh

Ordered at 4pm. Estimated time got later and later. And just before 7pm it sats its been delivered but theres no sign of it

Food didn’t get delivered left feeling hungry and they’re refusing to refund! Don’t order through this company. Awful

opened the bag off drinks and half off each drink is in the bag instead off the cup…