McDonald's Ferndown in East Dorset

Was temporary closed for a refit. They didn't add this to google.

Today was my first ever visit to Donald's restaurant. He wasn't working that day as he was out on a liquid lunch with the lads. I went for the McWaiter's McRecommendation, the McSpecial, and the Mcfish roll and quaffed it down with a nice bottle of '74 McChâteauneuf-du-Pape.

Absolutely awful, never get given sauces. Paid for 5 chicken selects and given 3. Paid for a double Big Mac (when it was available) and given a normal one. And when questioned about it they act as if I didn’t order anything to start with. Honestly just the worst service possible. You work at McDonalds it’s not difficult.

We found the restaurant easily and we parked when another car left. It is one hour and a half free parking It was Friday morning and there were lots of families and children there. We enjoyed our breakfast when it came. It was a nice atmosphere and we felt comfortable.

Always stop here for breakfast when on a work site visit. Good place to stop at all times of the day as sometimes drop in on the return home.

Customised burgers so they would be freshly cooked that was a waste of time and money they got it wrong took back with receipt so they could see what was missing still kept asking me what was wrong with order eventually got it sorted but food was barely warm so it went in the bin total waste of money would have taken it back but after the fuss they made the first time didn't think it was worth it

I can’t even begin to explain how much this has disappointed me to have to write this any stars are generous I ordered on just eat and was delivered the complete wrong order I’m a vegetarian and hadn’t eaten all day and was in a huge need of a pick me up as a had a really bad day and I got 2 McCrispys and a McRib all of which I couldn’t eat luckily I my sister order was in there but again completely wrong all her favourites were taken out and the drinks were wrong and me and my sister didn’t like This was the thing that set me off in tears which sound really dramatic but this was the only thing depend on today McDonald but turns out I can’t WON’T BE USING MCDONALD EVER AGAIN FOR ANYTHING

Good McDonald's and quick table service, a bit of a small car park though

The patty was over cooked so badly it was like eating a cracker

The order was on time but when the order turned up was missing 2 burgers which 2 of us had to miss out order was 40 pounds then when complained had to wait to the next day to get an answer then got money bk for 2 itims that was missing but that's it but still don't make up for 2 of us going with out how is this fair. It seems to be getting worse lately.

Quick delivery. Polite driver. Food was hot

No drinks or McFlurry. Order was cold. Bag was soaking wet with food falling out the bottom. No dips that were ordered were delivered.

good but the medium coke was tipped over and had nothing left in it

Just Maccie's as you would expect

best delivery driver on earth give this man a raise right now

missing mclfurry again and mozzarella dippers , the drink was everywhere cardboard was disintegrating

Great for quick bites. Big love for breakfast menu and offers on wraps is a nice touch.

Food was cold, missing sauce and coke was awful

the drinks had all spilt in the bottom of the bag

very friendly and food was still warm

Ordered and paid for double cheeseburger. received single cheeseburger.

Cold. Missing items. Delivery didn’t take too long so confused how the food is cold

I ordered 2 double mcmuffins and got normal mcmuffins

For once, the food was hot, and the milk shake was not watery.

Was not happy the I placed an order at 4:40pm it told me food was estimated to be here at 17:10pm and the app kept saying “thank you for your order” no updates no nothing! So I messaged the delivery person as gave me an option to and had no reply? Food got to me at 17:36pm. When the driver dropped off the food he said my order wasn’t even on the system and was saying he didn’t get paid for it so they was waiting? By the time my food came it was cold!

The burger was lovely but the salad consisted of a few leaves, 2 small slices of cucumber & 1 very thin slice of tomato & the chips were too cold to eat.

Half the order was missing what we did get was cold

When my order arrived, I had no more liquid left in my drink. It was spilled everywhere.

Food was cold, chips were like rubber, with no salt. Coke was flat. Cheeseburger might as well be stale it’s like biting a tyre. Had to heat the apple pie.

Was on time but, they delivered me someone else’s food, really no happy a no one has responded, I would like this to be taken care off as soon as possible.

Chips were room temperature still not complaining overall good

delivery was great . such a shame about the missing items!!

The food was excellent and good value for money

It's McDonald's: average food, average service and average wait times.

Always get the order wrong it was only kids chicken nuggets.one medium chips .and one medium big Mac meal !! Got home one chicken sandwich and kids cheese burger meal with chips and a coke crazy useless

Awful! Orders cancelled then delivered with missing items and staff messing about rather than taking orders!

Bacon was inedible and the roll was not put together well

arrived late so the food was cold and the mcflurry's had melted in the bag. had to microwave all the food so it was edible and put the mcflurry's in the freezer. usually not such a bad service but today's delivery was a big let down.

My order said delivered at 22.00 but it was 21.16 and it never turned up I ordered my food at 18.52 this has happened twice now from mc Donald's I called up the restaurant and said it left at 20.30 now I have to wait for just eat to respond and probably a few days for me to get a refund. How is this fair.

if you order from here. just make sure you get all the items you have ordered. if not you will be palmed off back to Just Eat to rectify the problem. the staff are incapable of reading an order and making sure the right items get delivered. don't bother trying to call the restaurant as they never answer their phone. Very Very poor and unprofessional. must do better.

fast, efficient and precisely order. overall very content and happy

Food was all cold, even the chips were soggy and anaemic, not happy with the food quality at all! Binned half of it cause it’s not edible. Also all the monopoly stickers were missing >:0 it’s disappointing, do better. It’s not hard to cook fries and chicken burgers. Delivery man was sound as, polite. I can tell my order was just thrown together and beaten up before given to the courier, I won’t order from you again & I expect a full refund, absolute joke for £30!!!!

There are items missing every time! It’s ridiculous!

It's mcdonalds, all the usual wrong order malarkey like the rest but a painful little car park

Arrived 45 mins late and food was stone cold, not worth it

Really good McDonald's nice and clean plenty of seating usual Mcd's food.

A little bit annoying that the order was late, but the courier was not at fault. McDonalds in Ferndown is usually slow.

Didn’t bring the drink and I got no refund the driver fine just annoyed I didn’t get a refund

Driver did other drops before coming to me, food and coffee was cold

Clearly staff can’t read orders, half was missing. I ordered 5 chicken selects staff obviously can’t count either.. as I didn’t even get 5! Absolute rip off merchants, having to chase a refund through just eat is a farce.

Delivery driver was really friendly and smiley :-) A friendly delivery is all part of the service.

Main part of our order missing and not for the first time

Can't. Stand the place food bad for you gives me Intergestion.

half of drink spilled out ,so some was missing ,burger was totally squashed ,and stuck to wrapping ,looked disgusting

All cold coke was more water then coke lettuce looked like 20 days old

Order wait time quoted as 25/40 mins but took 1.5 hours. Delivery time Delivery time increased dramatically as soon as order placed. This was misleading as I would have ordered elsewhere had I known the true wait time

Food has not arrived it took 2 hours from order time, it’s now stating delivered at 20.15 and the current time is 19.33 what is going on ?

loads missing from my order my kids breakfast and crumpets and jam

I left a bad review when my order was wrong so it’s only fair I leave a good one when it’s all correct! Everything is there (even the dips), looks really good and delivered on time as well, thankyou :)

A31 Ferndown By-pass. Advertised as 24hr....seems to be up to the staff, when they want to be open....only option is drive thru. The staff aren't pleasant. The tables aren't cleared. disorganized really.😟....an unpleasant experience. The toilets are tiny, and never clean.

the order was placed at 16:39 it is now 19:12 and the order is still not there

Please don’t put my cold drink in the bag nest to my hot food. Guess what happens?

Nice to have tasty burgers. Only trouble is although kept warm on the journey they don’t seem to hold their heat as well as when eating in.

My order did not arrive. I tried calling the store and it was constantly engaged. I spent almost £23.00 and expect a full refund.

Easy to find and everything from a McDonald's you'd expect.

Typical McD. Fast service and all the screens seem to work well. Neat and clean as well.

there was a black eyelash on my chip

no extra cheese as paid for on burgers and no straws for milkshakes AGAIN!!

It actually got delivered today and the food was in good condition I’m very pleased with my order and thank u so much. I think just eat sorted out the delivery for me now. I need used to get my orders but I did yesterday so thank u so much to all the staff and driver who did this i really appreciate it I only have good things to say

Food hot and unappertising ...but best McD's milkshake ever had ...

yet again even after leaving a comet still no sauces it's part of the meal sort this out

Missing items from order again, so frustrating

It's a McDonald's like all the others.

Food was hot but delivery said 20 to 30 minutes on app but took over 1 hour no milk shakes on the order and every time I have ordered chicken McNuggets they give you options pending on how many nuggets to how many dips you get I’ve never received one

The food was delicious the milkshakes were so fresh,the service we ordered are food then 3 minutes later it was there when I took one bite out of the chip I could taste a chip heaven and the Mcchiken sandwich was so nice and I was happy when I could make it a plain

Food was all pretty cold, forgot one of the burgers and no sauces at all.

1 star for the food because i like hot chocolate but for some reason they started doing hot chocolate with water. Hot chocolate means milk

The food come freezing cold Some of the food was also wrong

Good McDonald's. But car park is SMALL. Beware of parking on neighbouring Halfords parking areas!

What is it with McDonald’s and not including the dips you’ve chosen? Literally every order the dips are never in the bag. So annoying.

Big Mac meal - but forgot the Big Mac?

My Son Daniel Enjoyed McDonald's Today

The ordering is straightforward and we had table service. When it arrived was hot and tasted great.

Drive through very impersonal. He didn't even look at me, just stuck the food out. No communication. Just a little acknowledgement would be nice. I always try and appreciate them for the job they do!

I ordered 3 medium cokes and only received 1.

Bad management of queues, computer systems buggy on the self service and slow food prep times.

Burger was really greasy, And was pouring out with oil.

My family, love mc d . Fries we're burnt , and burger burnt also Come mcd , what had gone wrong

Amazing manager&team helped us and fed us at 1 o'clock at night. Thank you!

Not only did you forget my chips but you forgot my sauce, which goes with my meal and now it’s ruined because it feels plain,I’m really not happy

Not enough parking, considering how busy it is, but overall, loved the food

Very friendly staff and the service is fast

Very busy time of day to visit. However food was hot. 2 people tried to collect my order mind so wondering if fault with machines

Convenient stop from east to West Country. A welcome break for hungry children. Drive through available.

Food (breakfast) was dry. Had to ask for milk 4 times as I did not get given any.

Got there just before closing time and wanted to eat in, staff were very accommodating and very patient, a big thank you 🙏 to them.

The order status says delivered BU IT WAS NOT DELIVERED AT ALL! No food and £14 out of pocket!!! VERY VERY POOR

Reckless driver my food is soaking wet from my drink being spilled all over it

Order had items missing and some of the food was cold, my poor daughter didn’t get her just eat dessert

Unwanted stuff on burger please read more carefully next time thanks