Kfc in East Dorset

Lovely hot food and friendly staff.Have to better than other branches we have been to.

First time to this KFC very clean and friendly. We will be back

Very friendly service by the lovely Shannah

Just picked up a drive through order and should have got 4 pieces of chicken as charged for that but only got three!! Can’t even call to find out why….

New restaurant New owner, nice looking place. Dine in £34 to get given food in a bag then sides were wrong then not given drinks, at the same time as food but told sorry we are busy. I accepted that. Well done on still being able to give the customers upset stomachs. I wish you luck in staying open along as last time

Huge improvement since reopening

Ever since the revamp, everything is so much better. Service has improved and food is fresher.

I was so excited for my first visit since this branch reopened, and as always, it didn't disappoint! The food was cooked perfectly, and was quickly served. The highlight of the visit, has to be the service we received from the lovely "Amale" or "Amal" (apologies, I am unable to recall the spelling) who was super friendly and only too happy to meet my fussy requests, with a smile on his face. Such an asset to this branch. We will definitely be returning.

Good service from staff. Food has been decent. Freshly cooked and hot as it should be. Great value for money too.

Since KFC Ferrndown re-opened the staff are like a breath of fresh air, the food is much better too, perfect.

First visit since reopening and meal was extremely tasty. Very impressed.

Was pleased to be able to use the drive through on my way home from work. Thanks that you are open once again. The staff were excellent and efficient. The chicken was as tasty as ever.

Was so happy to see KFC Ferndown open again as we would often pop in when coming home that way. Tonight was first time using it since it reopened Waited 20 minutes plus in queue for drive through. There seemed to be a lot of faffing about at windows. First window apologised for wait, second window couldn't have cared less. Eventually got served. Chips were soggy and lukewarm and tasted spicy for some reason, they were nasty . Also smallest portion of chips ever. Burger was just OK. Will not be going back. Shame as we used to love a KFC.

Customer service was really bad name of the person was Kalpit i wanted to order in the counter he refused to told me go to the self self service in my bag no sauce no tissue no straw they gave me a drink I didn't even pick

Had food from this KFC 3 times since it has reopened. Will not be eating here again. I thought it was teething problems as just reopened but it has been consistently bad. Food doesn’t seem to be cooked very well, not very nice, definitely not freshly cooked, long waits and staff get the orders wrong repeatedly even when not very busy. Give this one a miss.

Whatever happened to KFC selling hot food? Had to take the zinger burger back as stone cold. Changed it - allegedly to a fresh one - but still tepid and I think it should take more than 1 minute to cook a fresh one surely so just another one which will have been hanging around I reckon...it shouldn't be that difficult to cook hot food but clearly it is. Very disappointing and this is the last time I shall buy KFC as the last four places, all different stores and different counties, have been unable to produce hot food. Can't be the equipment surely. This store has only just reopened after a refurb so must just be that the staff couldn't care less about customers enjoying their food. So long from this now ex-customer.

Just been refurbished. Looks really nice and clean. That’s the only good I can say is good about it. I didn’t try the food because the young lady who was serving me was completely stupid and didn’t have a clue what she was doing on the till. I ended up walking out and will not return. One to avoid

Great food. Chips are amazing. Clean and has recently been renovated 👏🏻👏🏻

Ridiculous wait at the drive through this evening 7/7/24. The guy was taking an order, then taking his headset off until that car had gone before taking another order so ended up taking at least 30 minutes from joining the queue to getting to the window. If there was a way to escape thr drive through I'd have gone elsewhere but once your in your pretty stuck. Won't be back in a hurry

Ok, so since this KFC has reopened we’ve been twice. First time was really good, second time was fair and it was corrected efficiently by the staff: BUT tables were dirty, bins overflowing and the ladies toilet was absolutely disgusting. Please, please you need to appoint a cleaner and do regular loo checks…

Spent £30 drove it home and no chips in our meals. No answer from phone,

Great improvement since reopening. Look forward to coming back 😋

This was the first time here since it re-opened after a long time closed. The old franchise / management could have been much better in the hygiene department Service was very slow, perhaps because of a new team. The Family meal deal was it's usual cheap and cheerful self. No issues.

Amazing - this place has reopened under new management. I cannot recommend enough - we had a delicious meal & they made every effort with the service which was literally outstanding.

Reopened KFC - excellent meal and the service was above and beyond !!!!

Same old same old App does not work Tables not cleaned Really shabby place Just clean it , wasn't busy either Totally disappointed

Shocking service and Asian male picking his nose while touching food. Asked for a refund female manager just grunted and was very bad attitude. Would never go again and also telling everyone not to. Need closing again h and s shocking

Very polite staff and Manager adapted our order to suit us. Food was great too! Thanks...

Very nice reopening, the restaurant looks lovely, after its refurbishment. The food is the same as every other KFC, the service is good with friendly staff members.

My daughter and her family had food from here last night and have all been struck down with food poisoning they are too quick to get orders out and not cook chicken properly 😞

Was looking forward to our first visit on reopening of the Ferndown branch. Spent over £30 on take away food. Asked to confirm the order was complete just to find when I got home that part of the order was missing. SO VERY DISAPPOINTING

Really good takeaway, definitely an improvement from the last franchise.

Very good meal today worth the money .change a lot .keep the good work up chips tasted nice and the bread roll on the burger was fresh .very impress .can you do an oap discount please

Amazingly trained, friendly and enthusiastic staff. Brilliant new management, the atmosphere on opening day was absolutely fantastic! Food was fast and cooked to perfection! Couldn't ask for a better dining experience for KFC!

This food outlet is permanently closed

One of my favourite places to eat

Diffrent KFC locations can be very hit or miss. As KFC goes this one is pretty good.

Forgot my drink, didn't apologise, food tasted awful, chips never improve

Very tasty. Love this place. Good food, fast service, polite workers

Stopped off on the way home from a day trip to Monkey world. I made a mistake and thought we had been given a item by mistake, staff happy to sort this. Once I sat down with my family my daughter pointed out what I thought was a error wasn't. Staff were happy enough to sort this out they were polite and friendly.

The food isn’t always good. On this occasion it was like you’d expect from KFC. We waited longer than I’d like. I’ve had unpleasant visits before when they’ve closed the toilets and seating areas well before closing time.

Popped in for a quick food collection. Food was great.

chicken ok , chips poor, expensive delivery

It was bland and dry, I will not be returning. Also the place seemed empty yet it took so long to get a small fillet meal out!

Very helpful staff, and very fast service.

Used the Drive Thru, asked if we could have no more than 2 legs in the Family Feast as we'd had 6 legs the time before which we were unhappy with. The colleague confirmed back to us but when we got back home we had 5 legs. Not impressed, you could buy a whole chicken for less and still only have 2 legs. Will never come back again or recommend this branch.

Some times greasy but yesterday's was cooked spot on

Had a take away meals , only live 5 mins down the road , when openend the chicken and the chips were stone cold . Called the shop and was given the third degree!!! Spoke to the manager Lindsa, and was not particularly helpful. Told me to look up my credit card receipt and provide details. To be honest I can’t be bother. I asked her to check the chip they are serving , to which she said there chips are always hot !!! That not the case, I checked the bag for the receipt but it was not in there. They should always give people a receipt or put it in the bag. A very very dissatisfied customer. Awful service and awful food.

Probably the worst Kentucky I have been in. Warm floppy chips, tasteless chicken. For £18 most disappointing

Upon arriving at kfc half the restaurant was closed and the other half although only one table was occupied every other table and the floor was filthy dirty, this should of been a big enough indicator to leave but we went to the counter to order the server was miserable and rude and should not of been front of house, when we got our order we were a large portion of chips short when I went back to the server they tried just giving me a small fries I showed receipt and without speaking she through 2 more small chips which while I appreciate they have given extra a small apology or acknowledgment is a small ask ? When we started eating out food 2 of the zinger burgers were inedible so we’re left we will definitely never return didn’t bother returning the food due to poor customer service. The staff definitely need refresher courses on how to speak to customers and cook food. Such a shame as we used to go 2-3 times a month.

Terrible service, more than 30minutes for food, staff moody grumpy bad vibe. Not the place to come back to.

I recently dined at KFC Ferndown - Ringwood Road on 23-6-2023 and unfortunately, my visit was marred by a series of disappointments. I feel it is important to share my experience with others to provide an honest assessment. The main point of dissatisfaction stemmed from the service provided by the staff. When we politely requested some ketchup and mayo to accompany our order of Mighty Bucket Chicken and chicken wings, we were met with a dismissive response from the main attendant, who informed us that she was unable to fulfill our request. This lack of flexibility and the perceived rudeness in her demeanor left a negative impression on us, tarnishing the overall dining experience. Adding to our disappointment was the state of the restroom facilities. They were not maintained to an acceptable standard, appearing unclean and unpleasant. This further detracted from the atmosphere and left us questioning the overall hygiene standards of the establishment. Regrettably, based on these experiences, I find it difficult to recommend KFC Ferndown - Ringwood Road as a suitable destination for a family and friends outing. The issues encountered with the service and the inadequate restroom conditions overshadowed any positive aspects that may have existed. I hope this review serves as constructive feedback for the management of KFC Ferndown - Ringwood Road. By addressing the areas of concern, such as improving customer service and maintaining cleanliness, the establishment has an opportunity to enhance the dining experience for future patrons. Overall, my visit to KFC Ferndown - Ringwood Road fell short of expectations, and I encourage potential visitors to consider other alternatives for a more enjoyable dining experience.

Horrible. First of all the service was horrible. They were treated is very badly. The food was okay and the some big chickens were not properly cooked. Very disappointingly we have to bargain for some extra ketchups and mayo. Secondly the shop was not clean enough. (We visited on 23 June 2023 by midday.

Usually nice and quiet, which is nice however staff is a bunch of teenagers who throw the food together carelessly. Every time i order i don’t receive what I wanted. Come here with caution

This KFC location serves up the classic menu items you'd expect from the fast food chain. The fried chicken is crispy and well-seasoned, with a variety of sauces available to add some extra flavor. The sides, like the mashed potatoes and coleslaw, are decent but not particularly memorable. The restaurant itself is clean and well-maintained, and the service is generally efficient. While it's not the most upscale or healthiest dining option, if you're in the mood for some fast food chicken, this KFC location will satisfy your cravings.

Another cold order with stuff missing, nothing changes at this KFC clearly management are useless

Took the kids there. Food was good bit expensive but they enjoyed it

Not bad but long wait for food and chips were cold . Hopefully fast food being a premium price commands top service and high quality food unlike before when it was cheaper. £30 for 3 to eat is close to restaurant price.

Start are very polight. A good service. I'm finding the food has dropped off 😕 to below par. Sorry to say!

Every time I have been to this place, they have my order wrong. Communication from the till is non-existent. The customer service is poor and make the customer feel they're to blame for their own mistakes. The last time I was there, was the last time. You give the benefit of the doubt the first few times you go but now I can see the place is incompetent.

The food quality that comes out of this store is so poor. Ordered a Wicked Variety Bucket. Chicken was squashed in the bucket, when getting the chicken out the bucket it was so greasy and horrible the cardboard had started absorbing it and going gray. Chips were soggy and wet and did not taste good at all. Staff just dont seem to care. It only got a 2 star becase the store is clean.

Food was spot on! Kfc just how it is suppose to be

Sub par. Nothing special there. Staff are rude and missed items off our order. Because they didn't give us a receipt we couldn't prove that they had purchased said items. Avoid.

Didn't have corn so gave me gravey and a mini fillet burger - but forgot the normal fillet burger!

Food was quick and well cooked. Order was correct. Win win.

Good place to dine, meet and stay. Easy access by cars or on foot. Parking is free but is limited to 70 minutes, otherwise you may get fined for £100 by the surveillance system.

Food ok but time limit for parking is too short. 75mins max

Avoid having food delivered at all costs. I hadn't eaten here for quite a while because of my previous bad experience but I made the mistake of giving them another chance so ordered a meal for delivery. The meal arrived in perfectly reasonable time but when I opened it up is when things went down hill. The chicken fillet burger (photo attached) looked like it had been run over it was so flat and was over cooked so that the batter was hard rather than crunchy. The bun was torn and hardly any evidence of any lettuce or mayo inside. I received a miniscule portion of chips which weren't the best either. The batter coating my chicken pieces was strange although the chicken underneath it was nice. No problems with the chicken gravy and that was the only part of my meal that was hot, the rest of it was warm at best. Thankfully there was nothing wrong with my can of Tango. I enjoy KFC so no doubt will use this restaurant again but only to visit in person so that I can return my food for refund/replacement if it is anywhere near as bad as the food I had delivered.

Bad food and the toilets were filthy

This place is just so poor..never have everything you order and now they just don't tell you and charge you for it! This KFC desperately needs new management and staff. Best avoided for now.

Bad atmosphere, bad attitude, dirty place. Don't ever go eat I in there. Sorry KFC

Short version, two times small gravy don't equal one off large gravy. Read on for details. Ordered the February offer of a 10 piece bucket complete with 2x large gravy, 4x fries, and a bottle of drink. Once in store, I saw I was being given 4x small gravy. I asked to have 2x large gravy as the small equal about ⅓ of the large. The female staff member said, "we don't have any large." I asked for 2 extra small gravies she then stroped off behind the serving area to sort this out. In the meantime, a male member of staff brought a load of bottles and drinks cups to fill the shelves up. He plesently asked if I was being served. I said I was, but I asked him if I could have no chicken legs in my order, please. He passed the bucket to the prep area, and this was sorted. The female staff member reappeared with 2x large gravy and turtle asked the male counter staff member he explained the above, and she then pouted loudly, (if that's a thing, I know its not btw) and proceeded to wruffly unload the stack of cups and bottles of drink to get to my orange soda, (she through the packets of cups into a shelf under the counter. I can only assume she is a manager? As no other staff members challenged her behaviour. The, (younger), male staff member was very friendly and helpful, as are the staff at this KFC.

I visited in the half term with my child. Placed felt like a youth club with non paying guests. A group of young people unchallenged, shouting they didn't have enough money but still sitting down putting their feet on the tables. I appreciate MOS might not feel comfortable to challenge but they need to set standards otherwise you won't get paying guests returning. Young people also need to be told when they aren't behaving correctly so they can learn.

Very quick service friendly staff

Its KFC, best takeaway in the UK

Very hit and miss, well more miss really. Sometimes the food is great sometimes it's awful and cold. I have yet to have no problems at all. Always having to drive back as something is always missing from my order. Staff need to listen rather than talk over you. Better off parking up and going in rather than use the drive thru that was you have time to check your order when you get it. Please change back to the old chips the new ones are awful. I was a very big kfc fan but going off it since moving to ferndown

Pink & soggy greasy chicken from a family bucket, absolutely disgusting. Won’t be going back

Called in around 8pm, took a verity bucket and a boxed meal home..... I reckon the chicken must have been cooked the day before.... Service good, food TERRIBLE!!!....

One of the worst KFC meals I've ever had. Chicken pieces were small and inferior, it's like they chose all the worst bit and put them in my order 🤣 Never coming back here!

The food was very tasty and very hot. All the staff was amazing and i recive mi ordered immediately after i finish payment.

Seating area closed,chicken didn't taste of Kentucky at all

Picked up an order made on the app, great quick service and food was great as always

Terrible food and cost. Everything nearly cold, Beans had been heated far to long and had dried out. About 10 chips each which looked like they were 2 days old. Terrible food. Seems there's all ways someone kicking off at the counter to. Best avoided McDonalds just up the rd.

Awesome place to have your KFC chicken

You get the expected KFC food. Efficient drive through. atmosphere standard

Got all of our order for a change. Other restaurants we never do.

Great service & food was cooked perfectly there is parking but not alot. Very clean inside

DISGRACE WOULDNT LET ME FILM MY DOCUMENTARY, A SANDRA WAS SO RUDE! SHUT THIS PLACE DOWN THIS INSTANT

fast service fast food what more can ask.

It was early in the day so it was nice and quiet, good friendly staff

First time in a long while that I've been to a KFC and not disappointed.

Horrible....waited 15mins for a zinger tower burger, serving lad called for it 6 times....when I went to eat, it was cold...way over cooked. Chips were brown and cold. Corn was brown and tepid

Great food but had my order cancelled because they have no food bit of common sense to close if you have no food or low on food hopefully get my full refund around £40

Ordered a takeaway meal through drive through only to find that when I got home part of my order was not included. Upon receiving my meal, I did ask if everything was included and the staff member acknowledged it was. Quality control needs to be upgraded. Not happy as I didn’t receive what I paid for!

Slow service and food not up to KFC usual standard,a bit dry.

We ordered delivery to start with after waiting nearly hour and half for a driver to be assigned we cancelled and then went and got it ourselves ,,I had a chicken burger and chips ,chicken burger had 2 ten pence six bits of lettuce chicken was slightly pink in the middle and greasy ,,chips were not worth mentioning as was not enough to form an opinion never ever order KFC again

Hot, crispy fried chicken.. what's not to love? Xx

Possibly the worst level of customer service we have ever received. Got charged twice for food we ordered. When we realised it we went to get a refund. We were told to wait if the transaction clears. Came back a week later. Told by another person that it would eventually get refunded automatically. That never happened. On the third visit still no refund because store "can't do it" and now we have to fill in a form on KFC website and waste even more time. A lot of excuses given why it is so difficult and complex to offer a refund. We have given KFC every opportunity to turn a negative customer experience into a positive one but were told by a manager that he was not there to be lectured about customer service. Yet apparently he understands our frustration. No genuine appology or attempt to offer easier solution. At the end we were told he had other jobs to do and didn't have time to talk to us. So I guess it is OK for KFC to take our money yet not OK for us to want it back straight away. Good customer service is not a rocket science yet this time KFC has managed to fail at every step of this process.

***check your order*** Every time (not an exaggeration) I have ordered food in here, items are wrong or missing. Last nights order barely contained fries despite missing a few bags and other bits ordered. Despite the minimal food received I still managed to be sick in the night.🤮 Receipts are never printed on the ordering points and management don't seem to be bothered by the mistakes. I must have wasted ££'s over the years for items not received. I'm not using this branch again. They've had too many chances to convince me that they actually may have a clue of what they should be doing.😡 (I NEVER believe in giving bad reviews, but management need to react to this feedback to retain customers). However, the guy cleaning the restaurant area was very polite and friendly. 😀 ***update*** Someone else made the order (September 2020). It was STILL wrong!😡

Shocking. Wont be going back here again. Really bad service. No napkins, hot drinks were only 1/2 full. No soap in the toilets. Finger licking bad. Come on KFC sort this place out or shut it down UPDATE - I made a complaint to head office and was given a £12 goodwill voucher. Just as disappointing as the meal and service we received. I will not be going anywhere near any KFC branch again and I urge anyone reading this to do the same.