McDonald's Castlereagh - Saintfields in Castlereagh

No dips arrived with my order as usual. Dry feed.

large fries ordered and paid for- medium fries delivered. no straws for drinks,

It was not the delivery guys fault it was McDonald’s fault because they kept on changing the time. It took half an hour for the food to be prepared

Food arrivee cold and dips missing

won't be ordering again, terrible

Specifically asked for nothing on any of the burgers… all burgers came with everything on them . Specifically specified my daughter’s allergy to mayonnaise but her burger was covered in mayonnaise!!!! I can’t drive at the minute due to medication so I ended up having to cook for my daughter. Very disappointed that the staff can’t read the request I had given. It’s like they don’t care especially if it’s a delivery!!! If I had been able to go and get it myself my order would have been correct.

Thanks for the order and delivery!

Wrong items delivered and they were cold as well

Driver called me once and then drove off

Delivery time as 20-35mins when ordered at 8.12am arrived cold at 10am disgrace

Well sealed for hygiene and food was enjoyable

Philly cheese stack is the best I ever had in McDonald's!

out standing 10 out of 10 thank you very much great job

Driver asked us to walk to a car park nearby to meet him!!!

Never received order even though I was charged

Between McDonald’s and their partnered food delivery- Uber eats- £44 of cold food was delivered approx 1 hr after ordering. We won’t be doing it again and would advise you of the same ……

I’ve been seen someone else’s order and paid double for what was sent !

Food was cold and soggy no dip flat coke

Forgot the chips in happy meal

food was well over an hour late and absolutely freezing. delivered at 20.45 apx but the sealed bag from the restaurant was time stamped at 19.08. food was left sweating in a bag for a disgraceful amount of time.

Delivery was fine and the driver was sound. But 2 chicken nugget happy meals ordered and both arrived without nuggets, just chips amd the toy...how idiotic are your staff??

total wrong order! what happens now?

I rarely get what I order through the drive in . There are always mistakes made 😥

They forgot to put lettuce and onion on my McChicken sandwich and only filled my Fanta orange half way. Food was cold when it arrived also

Wait for almost 2h (9:44pm to 23pm)for the food because no driver was assigned for it. to the end my husband had to drive to the restaurant to collect the food himself. Not the restaurant fault which kindly replaced our food.

My drinks were spilt, 80% of the order was wrong or missing items and he tried to give me the wrong order with less food and I had a £75 order with 4 drinks 4 ice creams and a stormzy meal

Third time ordering from McDonald's at Saintfield Road, will definitely not be ordering again as there's been items missing each time. Joke.

One drink is missing from the bag

Ordered 3 apple pies and got 2. Ordered 1 raspberry and white chocolate pies and got 2. Ordered a large Philly cheese stack meal and got a mccrispy bbq smokehouse chicken burger. If I had of wanted a chicken burger I would have ordered one.

Great service, delivered on time and quality was great as well.

Both of my sandwiches were completely unwrapped from their packaging and spilled all over the bag. As a result everything was stuck to the paper bag and therefore the food was ruined and inedible.

no sauces , disaster dry chicken nuggets

Food was lovely and warm tonight

food was cold with no dips and 4 chicken nuggets in a 6 chicken nugget box

Tomé chocolate caliente. O diría que una taza de agua menos coloreada. Sea lo que sea, era ligeramente marrón y no constituía de ninguna manera un chocolate caliente. Ve a Tim Hortons por una taza de chocolate caliente. El peor chocolate caliente de la historia.

the incorrect order was delivered. ended up having to drive to McDonald's and place a new order to which the manager informed me that it's been happening all day so a bit of a disappointment

Food was freezing cold and wrong order, was sent Big Mac instead of Philly Cheese Stack

Usually takes 30mins max to arrive. Took around an hour 30mins. Chips were cold, burger was cold and the wrap also. Chips even had a crunch to them they were that cold.

Preparation & delivery super fast. Items correct. Food ice-cold.

food always cold and food missing every time

Delivery drink arrived upside down and therefore lost one drink out of two, no straws etc, food could be warmer, delivery driver was polite

Fries where cold coke was flat

Good was cold and had to heat up

i was working all day and came home ordered food and had to wait an extra hour that i was supposed to, the food was cold and i was raging, i went to sleep afterwards which is why im only submitting this now

Coke not filled as usual and food cold

Everything in order was good …..except missing the 2 terry chocolate orange pies.

Got delivered the wrong order. I ordered a plain quarter pounder meal and got a fully dressed Big Mac meal and chicken mayo (extra mayo)

courier was lovely, burger had small amount of ketchup. fries cold.

All the chicken nuggets from the meals with missing and chips where cold

Delivery was incredible absolutely outstanding however got 4 ketchups and they only give me 2 and asked for no ice and they gave me ice

Food 2 hrs late. Was cold and no drink delivered

Forgot my drink, gave me 2 burgers instead of 1, with none of the items removed that I wanted removed, so I couldn't even enjoy the 2 burgers in place of my missing drink.

food arrived absolutely freezing

did not receive my order after the driver sat 2 minute walk away from my flat for 10-15 minutes. then apparently it was delivered. screenshots taken of the drivers whereabouts and that it was not delivered. phone number provided so if they were lost they could of rang but they did not

Food all cold , latte was a black coffee , oasis half filled , one of the McMuffins missing a sausage patty . Awful ! Ordered at 715 and food was delivered at 0840.

wrong drinks received, one drink had spilled out entirely in the bag so it was empty. no apple pie received either.

Very good delivery and food, thank you!

my food arrived 1hr 20mins after ordering. the hot food was cold and the mcflurries had melted. A £3.60 compensation for the cold food is extremely poor customer service!!!

Everything was perfect delivery time was so short however the delivery guy spilled my drink right at my front door however was lovely and gave me £2 for it

Food was stone cold when it arrived more than 2 hours after I ordered everything in the bag was freezing except the McFlurry which had completely melted

Stinking ordered chicken katsu wrap was hair in it dirts

the food was freezing when arrived

Realmente no sé por qué seguimos aquí, ya que tiene que ser el peor McDonald’s de la historia! ¡Normalmente el orden es erróneo y 9 de cada 10 veces el juguete de la comida feliz es una lata despreciable en lugar de la correcta! Pero en esta ocasión el problema fue en realidad la actitud del asistente del gerente. Cuando llegamos a la ventana para obtener nuestro pedido como de costumbre se nos pidió que nos estacionáramos y esperáramos, esto es otra ocurrencia regular en este McDonald’s, mi esposo cuestionó esto y le dijeron que el pollo a la parrilla tarda 4 minutos en hacerse. Dijimos oh que queríamos pollo crujiente y miraron el recibo y dijeron que habíamos pedido pollo a la parrilla, dándonos cuenta de que habíamos cometido un error la chica dijo que podía hacernos pollo crujiente si queríamos. Genial pensamos que el problema resuelto. Ahí es cuando el asistente del gerente aparece en la ventana como un oso con dolor de cabeza, enfatizando que cometimos un error en el pedido y normalmente cobran por eso! Luego continuó argumentando que habíamos cometido un error y nos pidió que estacionáramos nuevamente, mi esposo se negó a estacionar debido a su actitud. Mientras tanto, el asistente del gerente continuó discutiendo todo el tiempo y dijo en un momento dado ‘estoy tomando una foto de su recibo’. No tengo idea de por qué o por qué pensó que esto nos preocuparía, pero bueno. Me da la impresión de que no ha sido asistente del gerente por mucho tiempo o que tenía mucha capacitación en el trato con los clientes, ya que esta era una situación que ya había sido tratada por el personal, sin embargo, sintió la necesidad de venir y hacer excavaciones insignificantes sobre nosotros haciendo mal el pedido.

No straws for drinks, sauce ordered not delivered and nuggets where stale with 2 of the burgers still pink. Not great

Terrible half my order didn’t arrive

No dip for mozzarella dippers and half a box of chips.

Wrong drinks delivered. This isn’t the first time my order has been wrong or in some cases even missing items. The delivery service has been running for a while now so they should be getting their act together by now. Up your game McDonald’s.

This McDonald's have lovely staff, pleasant when taking order and available to offer help if they notice you struggling with something. It is always clean, tidy and warm, has a lovely cozy quiet relaxed atmosphere. It's the best McD's to go to in Belfast area.

My just eat order split my drink ALL OVER MY FOOD everything I’ve ordered is cold! No dips provided even though I wrote in the notes to remember them. My whole order is ruined and on top of that have no drink to go with it! A full refund should be submitted as this is uneatable! Never mind a discounted refund? This is digusting!

We go to this McDonalds for lunch with our 3 year old grandson, he loves it. The food is what McDonald's do, you like it or you don't, I do. But the staff, particularly the older grey haired gentleman are excellent. They look after us and spoil our grandson with kindness, thank you McDonald staff.

Half the order did not arrive, had to go get it as they don’t answer the phone!

food was hot on delivery, and driver was spot on 5/5

Never arrived, hope the driver enjoyed the free meal

this order wasn’t even delivered after waiting so long it is actually a joke

constantly things missing from your order. and always cold food. will not be using this app again

Paid extra for Original Coke and received diet Coke. More annoyed i paid the extra and got the wrong thing. It was also cold when it arrived. From the time the app said it was being delivered to when it arrived was actually quick enough. However going by the receipt on the bag it had been sitting for 20minutes before it was on its way. Hence why it was probably cold. Not sure if I'd order online again.

Chips were stone cold and no dip for my mozzarella sticks

What can I say you know chippy chips?

food was cold paid for 2,dips and was supposed to get 2 dips with the cheese dippers none at all in bag

Food is always cold have to re heat everything every time so disappointing

Didn’t get my food got some random persons order

I'm sorry but my children will not eat a cold order I threw the whole order in the trash, I am very unhappy with this order and I demand a refund, money

The driver went the complete opposite direction from where he needed to be delivering too, he ended up at the Lisburn road and the food eventually arrived stone cold and soggy. I am absolutely disappointed in this delivery service and I would appreciate a full refund

They came the whole way from carryduff as Connswater is closed delivery guy couldn’t have been any nicer

Order came with no hashbrowns. Placed order around 10am, food got delivered around 11.15.

Foods up to standard but every time without fail they forget the dips

I ordered the food about 6:42 and did not get delivered till 9. This was very disappointing

It took near 3 hours to come and I would like a refund.!

It was great thank u very much

my food was freezing 1nce again I am waiting on taxi to take me up as I'm not a bit happy

First time of ordering from Saintfield Road Branch - have to say was very impressed! Merry Christmas to you all and A Happy New Year!!

Order was incomplete and food was cold

Enjoy the late opening. Very useful after I finish work. Friendly and generally nice stuff. Thank you.

Delivery has not been a problem. My kid's get a treat on a Friday night. The delivery driver is never at fault. It's a result of if the order delivered is correct! Poor ..... management, supervision ect it needs to be addressed.

unfortunately several items were missing. I double checked with the delivery person to confirm I had my entire order, and he insisted I had, but when I got inside and unpacked it, lots was missing. very poor.

The dips were forgotten and my wrap came and it wasn’t in the tortilla

There was no cheese on my Big Mac

Food was cold on arrival and items were missing from order. Very disappointed

Una vez más, la orden de entrega piedra fría, sin servilletas, sin pajitas, sin chapuzones y la orden faltante. ¿Este McDonald’s en la calle Saintfield ha leído alguna vez estos comentarios? ¿Hay algún gerente que pueda auditar y mejorar este pésimo servicio? Tengo un reembolso parcial pero no lo suficientemente bueno.

I've not received my food it's saying it's been delivered my kids our crying looking there nuggets eat I'm very unhappy I'd like a full refund as I didn't receive my food