McDonald's in Sheffield

One of the worst McDonald's I ever visited. We ordered two different burgers, one came hot and fresh and the other one was dry and lukewarm. Maybe 20 minutes of waiting had something to do with it. There were just a couple already served customers inside and two to three cars through drive The staff was pretty disorganised and seemed to run around with at least 80 % of no value added movements. My food for takeaway arrived on the tray, then was packed by the guy that managed to put both thumb and index finger inside my fries when he grabbed them. Will I ever visit again definitely no.

Ordered and served outside. 3 orders, 2 fetched by a female and had serviettes- male server fetched mine .. no serviettes?? What does this tell us? Pre match lunch.

Always takes a long time, gets orders wrong. Milkshakes always seem to be off.... Much worse than other local mcdonalds

Just visited this place and tbh i don’t go into mcdonald’s very often and i certainly won’t be going into this one ever again. The whole place looks like it needs closing down. Not one clean table , bins overflowing , floor disgusting . My first thought was they must have had a busy spell and someone will clean up but instead staff standing around chatting and messing with paper crowns and one was wearing a managers uniform ! I’m all for staff having downtime but not when the place looks like that .. Shocking .

I have ordered from here twice in 2 days and both my orders where missing a item. So that is why I am leaving 2 stars.

Ordered a mcrispy burger from this McDonald’s and my chicken was pink. Absolutely disgusting.

Late when I went in as gone 11pm but was clean and tidy as service was speedy and polite. Great work guys.

DO NOT GET DELIVERY FROM HERE. Every time you order from here they miss items. The feedback system is useless, they'll just refund you the missing stuff and tell you to order again.

Stopped by at 7 o’clock in the evening. Restaurant closed without any sign as to why.

Would give a 0 if I could only order on screen and I've been here 20 mins idiot staff talking

Absolutely disgusting an apolled at it all ... should ab ashamed

Food is mediocre and sloppy. Service is poor and sad. The atmosphere is annoying and loud.

Rude staff and bad management, this is Probly the worst run McDonald’s in all of Sheffield avoid like the plague

It's McDs,also doubles up as a youth club

Only 1 meal ordered (burger, chips & drink), and AGAIN they still managed to miss one of the items off the order (chips), words cannot describe!!!

Thought they were cooking it fresh cause it took so long, but nope, the food was still cold 🤦‍♂️

I used to regularly stop here but it's so inconsistent and I've got to the point where I just won't come back. Once again at the drive through my order is missing the sauce and the chips are cold with no salt, but this time I got a regularly quater pounder and not the double. Not worth it anymore.

15 minute wait to get an egg mcmuffin this morning! Not exactly fast food is it?!

DEPRESSINGLY BAD 0.001 marks - have been ordering from here for about a year. EVERY order has something wrong with it or missing. Literally I was lucky to get a complete order once or twice, but that's not the worst thing. Immoral and should be illegal thing is that McDonald's AND Uber no longer issue a refund for an order that has literally a whole meal missing. McDonald's offer vouchers that don't always work in the app and you must pay again for delivery with Uber through their app. Seems like they are deliberately missing off burgers on every order to save their money.

Marcus needs recognition at your store! I've never seen someone so hard working taking so much care and attention! He didn't stop, it's a shame the same can't be said for the other staff. You can tell he really takes great pride in everything he does he is an asset to your business!

Food was warm rather than hot but was a busy day with local swfc playing at home

Absolute joke this place Never have any Ice cream or deserts. Also people who are working the drive through have the attitude of a dish sponge

Ordered Double cheese burger, only cheese… it had no cheese? Worried for your kitchen staff please check on them x

Gets orders wrong alot and when I've had it delivered it's also cold

Ordered…drove down to pickup then they told me they had lost my order?? Lost all my points on my app..absolute joke..

Absolute piss take 95% of orders come wrong how hard can it be to put the right things in a bag?

Do not order delivery !! Every time they miss items off the order then try to blame uber . Spent £35 on a delivery and only half the order turned up ! This is the 4th time this has happened, clearly a scam !!

I come here because it's close to work... I can't remember the last time my order here was correct. It's always either missing items, wrong, cold, or extremely late. Maybe if you stopped employing children and focused on better training, your customer satisfaction would improve. What happened to the McDonald's where I could simply place my order, pick up my food at the next window, and drive away?

Cold inside, very busy, no parking space, disappointed, need to wait age's to get a burger

I’m absolutely sick of this McDonalds, they ALWAYS forget something, forgot my burger this time and then you’re on phone ages trying to sort it out. Foods always cold when it arrives. It’s pointless trying to order food from this McDonald’s, may as well go somewhere else. Honestly don’t know who they have working for them but they need to sort it out.

Just an average McDonalds I guess

A nice clean restaurant with good food,ample car park and clean toilets, close to DIY and local supermarket,sat on a main carriageway with easy access through the city .

Went for a quick breakfast bite through drive through. The galaxy caramel latte was definitely taste like water and a couple of chocolate stars in there not nice! Car park was clean and bin at the exit was a good idea so u don’t need to leave the car to dispose of rubbish!

Limited options, but okay if you are in hurry to go.

Do yourself a favour and drive past this maccys. You’ll get your food quicker if you drive all the way to tankersly + you won’t have to sit looking through the drive through window as the idle staff ignore you until cars are backing up on to the main road. If they care that little whilst you can see what they are doing, imagine what scruffy antics they are up to in the kitchen. The duty McDonald’s gay guy (there’s one at every McDonald’s) was at least, competent on the headset, I’ll give him that. The rest of them need sacking ASAP. Cheers

Disgusting 40 calls blatantly ignoring the phone !!! Old food that wasn't even my order delivered go down to get my actual order and they refuse to give me it !! Despite proof which manager refused to look at !! Reporting with proof to environmental health

I never leave reviews for anything, but I had to after tonight. Service and quality of food was next to none, Camembert cheese bites are my favorite menu item and when I asked to purchase more dips I was given a very generous supply for free from a very lovely guy on the front counter. Thank you so much! Ridiculous how much a small impact like this has on a persons day but it does!

Well presented restaurant, quick service and the Food was Hot! This has not happened in a McDonald's restaurant for years.

Absolutely disgraceful, ordered food for delivery and what I received was 7 drinks for 2 other people's orders. Tried to call McDonald's on the number on receipt and there was no answer. Cost me £27 for nothing. Staff are really poor, cant be that hard to read an order number

Ate in last night. Burger lukewarm and fries cold. Fries were changed by a charmless girl, couldn’t be bothered to wait for another burger. Restaurant was freezing cold. Team seem to prioritise drive through and delivery orders. Spilled coke remained across the serving counter despite numerous team members seeing it. All in all not a great experience, won’t be back to this branch. The franchisee who owns it needs to have better management here

This is thee worst mcds I have ever visited and I've been to some proper dumps in America. The food is so disgusting, the burger was dripping in black and brown sludge. I cannot describe how filthy this establishment is. Vile

The worst McDonalds I've ever encountered. Tried several times to get the food I've ordered to arrive and be at least warm, but I give up and won't be ordering again. Food regularly takes over an hour to arrive, if it arrives at all. What does arrive is always cold, stale and missing items. They always forget to include sauce with McNuggets, and the drinks are half empty and flat. When contacting for restitution the compensation is laughable. I got refunded 2.91 for a burger that cost 6.89 and didn't arrive. Avoid.

Not been for 2+ years and my god big Mac has shrinked by half the original size and doubled in price!!!! Ordered the new doubled Big Mac with bacon was okay but could have ate it twice. I remember having a mega Mac years ago and it was probably 6 times the size of the double!!!! Bread was soggy and fell to bit after 2nd bite.

The staff at this store are incompetent. Uber eats does not refund you for missing items anymore and this store forgets items. They are committing theft as they refuse to refund your money. If you ring the store the mardy female manager just tells you that it isn't their problem.

Fast food should be fast and vaguely food-like. McDonald's is neither and it costs a fortune. Why even bother going?

What a dismal place!!! Clearly not wanting customers to eat in. It's priority seems to be for deliveries. Our last order, that was preordered on the app and collected, had no cheese on the cheeseburgers, no bun top on the McSpicy. There are never any thick shakes available so we ordered fizzy drinks that were only half full and flat. Terrible place!

Makes a very regular habit of providing food that has been clearly left out for over an hour, as well as being poorly cooked and totally inedible - straight in the bin. The times can easily be tracked by the timestamps on each food item. Clear repeated safety issues, recommend to avoid. Reported to safety commission.

Got my order wrong many times, the food is cold always, and when I asked for a take out bag they instead gave a tray for dine in....

Open as usual yea right. In drive thru served some then said problem so would have to order in side.Had to wait while those in front were served and then went in shop ordered no sign of life, they had started serving drive thru again, had to leave in end or late for work.who ever was in charge should not be.

TBH sick of missing items when you go through the drive-through here. App or no app. Home delivery too.

Asked the lad on front for an E bag twice, to which he declared there weren't any, then asking me if I wanted a delivery bag instead... which is an E bag. Also the chips were stale and cold, had clearly been under the heat lamp at least 15 minutes (after which, it's McDonald's policy to throw them out). I asked for 3 Diet Cokes, and received 2 diets and 1 full fat (didn't notice until I got home) a mistake which is very easy not to make (the lid of a diet has a tab pushed down - the full fat doesnt), and one which could've been lethal if anyone drinking had diabetes. Additionally, the lad on front could see me struggling to pick up the E bag and two lots of x4 cup holders and did nothing to attempt to help, simply staring instead. I can understand his first mistake, but not helping a customer who's clearly struggling is a little rude, don't you think? I've had issues with this McDonald's before and I really do believe a little more training would go a long way - especially with food safety! The whole reason the drinks have to have tabs pushed down is so unsuspecting customers don't potentially suffer a lethal reaction.

Last 3 times we have ordered from here we have had items missing! Tonight we got our order to find four orders of the fries were replaced with a box of chicken selects! Obviously not checking orders before sending them out at all! Meant that none of us ended up having a decent meal and had to mess around getting it sorted and refunded with Uber eats as McDonald’s won’t hold their hands up and say they have got the order wrong, not once but three times in a row! Will not be ordering from here again

Had a McRib for the first time - very nice and highly recommended!

Took ages for food to arrive. Chips were cold.Mcrib was cold coffee was nice. It's gone right down hill maccys.

Went to McDs drive-thru last night approx 7pm and ordered a happy meal for the little boy after a late trip from the peaks. They didn't give him his fries. So we had a sad little boy when we returned home.

Ordered through the app said it was on it's way and be delivered at 9pm watched it by the tracker to then be informed there was a delay with delivery. Finally arrived 40mins late and cold! Delivery driver said it came straight from the restaurant but it must've been sat there going cold as I placed the order well over an HR previously. This is not good enough!

can't complain, very friendly staff, efficient service, it's a drive through. We did better than Joe Pesci ever did

It was very quiet so the service was fast, the choice of drinks were limited though.

The food was good although chips could have been hotter, the man who served me was very friendly with a lovely, genuine smile as I see him most times when I come in, was a few tables dirty and food on the floor for a while but then was finally cleaned up.

Apart from my burgers being salty, everything else was fine. We loved the fact that there is an area dedicated to kids down some stairs, it has adult seating but there is a choice to sit away from children. Toilets were clean. Sadly, due to the electric car chargers being installed, traffic is dreadful, queues, and long waits to get into the car park.

Slow service but food was as decent as usual

Takes 20 mins for a MC chicken sandwich while all they do is talk worst maccys I've been in

WHAT A JOKE DRIVER DROPPED FOOD ON FLOOR COUDNT SPEAK ENGLISH WHEN I TRIED TO PHONE MCMCDONALD WOULDNT ANSWER PHONE EVERY THING COLD

Nice McDonald's, clean, modern, friendly staff, would definitely go again.

It's not fast food, rather slow food to be honest👌

I haven't been in a McDonald's for a while, so iv got my grandchildren for a few days, so i thought I'd take them in for a little treat, & little was exactly what I got, what's happened to the size of the burgers? I laughed when I saw the size, absolutely disgraceful, Value for money? I think not, won't be going again! . another word for it..... DAYLIGHT ROBBERY!!!

Edit: We returned to the McDonalds (Penistone Road) and made a very polite complaint about the missing item from our Drive-Thru order. The staff could not have been better and they supplied us with the missing item. The advice still stands, check your drive through orders and make sure it is all there. It's happened to us many times and if you go back, they will sort you out! *** CHECK YOUR DRIVE-THRU ORDER BEFORE YOU LEAVE *** Items you've paid for will be missing and if you don't check, you'll be out of pocket. The mistakes are always in the McDonald's favour, you'll never receive more food than you ordered, always less. They missed off my Mrs Chicken Mayo and she was not a happy bunny. . **** EAT-IN IF YOU CAN **** A week earlier we ate in and everything was perfect. Food was good, piping hot and nothing missing. The total opposite of the Drive-Thru.

It's a mcdonalds no issues, I love a cappuccino.

Food was OK. However, ordered a big mac meal....the big mac was missing. Partner Ordered a chicken mac for himself and they gave us that, but that was separate from the big mac meal. The actual big mac wasnt there. My partner Ordered a vanilla milkshake, they gave banana. He hates banana 🤦‍♀️ Everytime we order from this Maccies they always leave things off and give us the wrong things. Note: we only Ordered from this one because we were unable to order from the one at meadowhall, but if we could, we would have! This maccies is a joke

Make sure you lock up your mountain bikes because of the thieving bastards from the local college. Review 2. Absolute Garbage, the worst fast food place in Sheffield, just ordered a big mac and fries, and they were stone cold. WANK.

Hacia la quinta vez que he estado aquí y llenan a medias las cocas. Están literalmente medio llenos ni cerca del 0. 4 ml de línea y tener hielo también para que cuando se retire sea aún más bajo. Cuando comentas te dicen que son las máquinas y no hay nada que puedan hacer. Así que tal vez presione el botón grande para obtener la bebida de tamaño que pide porque básicamente venden bebidas de tamaño pequeño en tazas medianas. La actitud del personal también es diabólica. Necesitan arreglar su actitud y sus máquinas. La comida siempre está fría y los pedidos siempre están mal. Voy a empezar a usar el j 36 en su lugar

This is only the second time I’ve ordered a delivery from this shop. The first time a main burger was missing so I had to drive down to collect it. Now guess what ordered again to give them the benefit of the doubt and once again a main burger is missing. Once again I’ll have to drive down to collect missing item which completely defeats the purpose of a delivery charge. Also the fries where way cold compared to KFC delivery that’s got everything right every time in comparison. Shocking service from McDonalds Hillsborough.

Gave me a chicken burger rather than a veggie deluxe what a joke. After biting into it, called the restaurant manager just said “sorry pal” didn’t even offer to replace my burger! Bunch of jokers, contacted main office got two free meals as a sorry… I’m sure if I’d be given some non halal food you’d have bent over backwards and brought me a whole new order and you know it too!

My medium sized drink was only 2/3 full, I politely asked for it to be fully filled and the staff member was rude and refused, my fries were stale, and had fried onions in them?! My salad came very small and in a burger box?! In general, terrible food and rude service. Will be driving further to a diffrent mcdonalds in the future!

Slow slow slow!!! Longest wait at drive through ever! Shocking

Poor costumer service, very rude to the customers always missing things, they don’t Even care about customer, bad people and racisme

Terrible, never get your order right

The vegan options are poor anyway and today there were no McPlant burgers available so it was vegetarian only. No alternative to cow's milk either.

Don't know why I bother with maccies anymore

Obviously they are air frying their chips. Just cold, hard outer coating with no potato inside so threw them to the birds. Just crap for the money

Always busy. Food & staff nice however antisocial behavior in the outside seating area when we were there.

Around 1PM, early afternoon, me and my dad went to buy food from McDonald’s. We ordered 2 triple cheese burgers and a box of salad with grilled chicken. As soon as we had received our order. They didn’t give my dad salad cream and fork to eat the food as I already ate my food as we arrived on site because my dad had to stop at site so i can eat the food then to join my dad at site. When my dad came, he entered the van and viewed his food, he was concerned because he had been always expecting salad cream and fork, we went straight to work as it lasted us 2hrs of hard work to do because my dad was really busy so he didn’t have time to return and refund the food. We finished our job and arrived at McDonald’s at 5PM in the afternoon, my dad went to complain about the salad because it had no fork and no sauce and we ordered large fries and inside was medium, the salad was un fresh so my dad couldn’t eat it as he hadn’t eaten in a whole 3hours, the manager came and had refused to give us a refund. I was recording the whole thing for proof. She started getting loud at my dad and then with all frustration she shut the window with force. I saw a guy calling the police on the 3rd window as the police came they had told my dad to go inside and complain, because they may not know what the policies are in McDonald’s. They also told us that they needed to check my dads van I don’t know why they said that because we are black and they might think the worst about us. We entered the McDonald’s building and complained to a guy named William Denison. He had refused service because a black man Also known as my dad followed the rules as he only wanted to refund the food because it was un fresh and it didn’t come with what is was suppose to come with, and he had also been threatening my dad by calling the police. He had also written a note about all the things he thought we might have done totally hiding the things what they have done also known as threatening my dad by calling the police. Here’s proof even though this ISNT necessarily TRUE, because she got rude then I recorded the manager for proof, because why can’t I? There are security cameras everywhere recording people without consent this is me recording her without consent. So I have the right to record, because what they are doing isn’t right. We were being racially threatened because they called the police on my dad twice. We left the shop without receiving any refund not helpful people they are racist. This McDonald’s must show respect to everyone and every customer with dignity and respect and no matter where they are. I took one of the pictures from my other phone and I’ll be putting the videos on YouTube for everyone to see how they are treating the customers.

Would give it it -1 star as terrible service always get the order wrong and staff are quite rude

15 minute wait to get a cold coffee and cold food

It is truly incredible how bad they are at getting orders right. They must get ~75% of them wrong. Usually its something minor like forgetting the dips. It's gotten to the point where I'll order paid for dips, just in the hope that it will prompt them to remember the free ones. However if you're 'lucky' they forget entire burgers, or all the fries, or just swap burgers you ordered, for different ones. Absolutely amazing that in 2024 it is this bad.

Ridiculous wait for 1coffee! Take my money, turn round press the button! Simple!

Mi esposa y yo visitamos aquí solo pedimos lo que estaba en el menú, pero todavía tenía una espera para nuestra comida, como nos sentamos a comerlo una paloma voló en el restaurante poniendo plumas por todo el mismo el voló en la ventana y luego aterrizó en un asiento. No contento con asustar a los clientes que luego dedicó en el asiento y nosotros y varios otros clientes dejamos nuestra comida como todo lo que el pesebre podía hacer era sonreír y decir lo que vamos a hacer al respecto , te digo lo que deberías haber hecho era vaciar el restaurante porque como rata con ala este pájaro podría estar llevando cualquier tipo de cosa que necesite limpiar correctamente. Estoy escribiendo esto aquí, ya que lo informé en la aplicación mcds con mi recibo y no he tenido ninguna correspondencia con la oficina central. Estoy seguro de que muchos otros se han quejado, ya que fue un shock para las mujeres y los niños de los cuales había muchos en McDonald's ponerse las pilas y entrenar a sus pesebres para cualquier tipo de animal que entra en su restaurante.

They do quite nice milkshakes and coffee. The staff is always friendly.

Once again,no Strawberry milkshake.3rd time in a year.Only thing the wife likes.Dissapointed

The lady who took our order was very helpful, and she was so busy. Long queue but it soon cleared.

How the hell does chicken nuggets convert to fillet o fish, absolute morons, for context I work in retail and understand mistakes happen. That being said this is not the first time this place have screwed up beyond belief. If you can’t read then ask for help! And stop blaming delivery guys who don’t pack the order .

Terrible, never met a ruder delivery driver. Almost through the food at me..

Chips - stone cold Cheese bites - stone cold Double Big Mac - looked like it had been sat on Diet coke - warm flat and no ice All in all that was absolutely crap, really crap, in fact beyond crap. I'd be embarrassed to serve that

Well, that was it. Finally, will have to give up on visiting this McDonald's .... Every order that Ive placed for in this store had an issue, some reported some not, from missing items to half full cups of coke without ice(working Ice machine), from burgers just with bottom buns to burgers without taste and also weirdly missing cheese, every order gets thrown in a bag, you cant keep up chasing fries.... Clearly, staf just does not care.... What happen with decent service , what happened with responsibility... taking pride of servicing... Also never understood how a order lets say 85 still pending, but 98 has already been passed to the customer...., clearly just the system of preparing sellect smaller orders before big ones ..... How is it fast food when you place an order at 20:20 and not received until 21:05 ? This is x2 chicken mayo meals, x1 happy meal, x1 double cheeseburger, x1 triple cheeseburger.... All the best from us...

How can you review food,service and atmosphere, when they can't even give you what's on the menu. After being asked to come inside because the drive thru wasn't working. We find half the menu available because they don't have enough bread. What a waste of time hillsborough macdonalds is. Not the staffs fault but crap all the same.

First of all dine in customers don't have anywhere to park because uber eat delivery people are taking them, even the parked order bay. Then the chips never have salt on and they are cold. you have to wait 20-30 minutes for food and tables are never clean.

I am writing to express my disappointment with the service I received at your Hillsborough on 19/08/2024, 13:03. The experience I had was far from what I expect from McDonald’s, especially since it is supposed to be a fast-food restaurant. When I arrived at the drive-through, I placed my order and was asked to wait. I ended up waiting around 15 minutes before my order was finally brought to me. When I asked why it took so long, the manager, Morgan, responded with a very unprofessional attitude. She told me that if I wanted hot and fresh food, I would have to wait. Her tone was rude and dismissive, which only made me more upset. A simple apology would have been enough, but none was offered. To make things worse, when I checked my order, I noticed that the Cheesy Garlic Dippers were missing. I went back to the restaurant right away, but when I asked for the missing item, I was rudely asked for my receipt, which I had never received. Morgan refused to give me the dippers without the receipt, even though the mistake was theirs. I asked to speak with the restaurant manager, but another staff member named Joe told me that there was no one else in charge. Joe offered to give me a copy of the receipt, and I had to wait another 30 minutes, during which time my food, and the food of the children with me, got cold. When Joe finally returned with the receipt, he falsely claimed that two staff members had checked my order before giving it to me and that the dippers were in the bag. This was not true. He also told me that because I had “upset” two staff members, they would not give me the item I paid for. When I got home and reviewed the receipt, I noticed that I had actually been charged for two portions of Cheesy Garlic Dippers, but I didn’t receive even one. This is completely unacceptable and only adds to my frustration. I left the restaurant feeling frustrated, angry, and cheated—having paid for food I never received and dealing with very poor customer service. This situation could have been easily avoided if the staff had acted professionally and politely. I expect immediate action to be taken regarding the behavior of the staff, especially the managers, as this is not the way to treat customers. I would also like a formal apology for how I was treated, and I request that my missing portions of Cheesy Garlic Dippers be provided since I paid for them but never received them. I have already filed an official complaint with Customer Service, but I would appreciate a formal response from the restaurant about what will be done to address this issue. Lastly, I would like to point out that neither of the managers had name tags, and I had to push just to get their names. This lack of transparency added to the poor service experience I had. Thank you for your attention to this matter.

Went at 11.30 am no ice cream or milkshakes for sale

Fantastic staff team ,very helpful and friendly. The team keep this particular McDonald's very clean .

Order is always wrong and fries are always stale