McDonald's in Warwick

45 minutes late waited ages, kids are starving and all the food is cold. drinks spilt everywhere aswell. I would like a full refund on this meal

I’m not happy with this order, my drinks had been knocked over and spilled, which knocked into my McFlurry, and then went onto my nuggets which now they are soggy and cold. Absolutely disgusted with the service for this order

Good food but not the best,can be better with wraps of the day, multiple choices should be left plfor costumers

i ordered a happy meal it came with no chips

Very, very busy restaurant. Couldn't get parked, so ended up parking on a footpath/grass banking. Service was slow, although given how busy it was, not unexpected.

they never get the order right at this maccies! avoid!

3 milkshakes missing 1 choc medium 1 vanilla medium 1chocilate Large

Management really rude ! Toilets dirty !

So disappointing we got a happy meal and there was no juice nor the apple slices we ordered.

Very slow service even though not busy at 8.30 on a Sunday morning, missing item from order.

The food order is never right from here, which is shame as it’s a convenient location for us.

You rarely see a couple of Aston Martins at a Maccies!! Loads of changes well laid out Just stopped for a quick drink and booster charge

£5 for 30 minutes parking!!!! Is any McDonald's worth that????

These nicest McDonald's i have ever been to. Pleasant staff, Remarkably clean especially considering the two play areas this place has. Very impressed

Working ice cream and milkshake machine. Akshatt went above and beyond with his customer service.

It is was you expect from McDonalds, staff is friendly here and can help with requesst Playland is very key with children. The outside one is still closed and the indoor was closed on Friday for maintenance though

My order went in totally the opposite direction to where I live to deliver someone else’s food then arrived with my food late and Cold!!! Delivery is too expensive for food to arrive cold! Not happy.

Nothing “fast” about this food. Pathetic.

Always a pleasant experience, love the cleanliness.

Please teach your staff and manager to behave properly towards a customer.

Was prepared 1 hour before delivery arrived cold

Chicken burger. Bap burnt. Tea spoon on lettuce. If only it looked like the picture

Used the drive through and parked in car park to eat my meal, to my horror as I sat eating my meal I became aware of "Rats" running around the car park and around the bins. Completely put me off my food. Totally unacceptable ! I live locally and will never use this place again. "Health Hazard" ! Steer clear is my advice.

Lots of parking, food is as it normally is. Drive through can be slow.

Only 2hrs parking but great soft play

Very cool, spacious McDonald's, has outdoor and indoor play area for children. Ipads on the tables too.

Good food except fries bit dry best play area available for kids

food was cold. the Fries was awful and chicken nuggets was missing

Nice place, was lots of people but didn't feel too busy. A good Pitstone.

food said it would be here in 20 mins came an hour and a half later

Fries were cold and chicken nuggets but the rest was all good

ordered a large coke and it's half full 🙄 chips and burgers are freezing cold

Food is great but there is a servere rat infestation outside in the bins and where the parking area is (ditch/brambles). Hopefully not within the store though. Definitely need to get the infestation controlled.

Subject: Complaint Regarding Mistreatment of Delivery Drivers Dear McDonald’s Customer Service, I am writing to formally express my disappointment regarding the unprofessional and unacceptable behavior exhibited by staff at. towards delivery drivers. It has come to my attention that drivers fulfilling orders for customers have been subjected to mistreatment, including rude behavior, unnecessary delays, and even threats. Such behavior is not only unprofessional but also completely unacceptable for a global brand like McDonald’s. Delivery drivers play a crucial role in ensuring your customers receive their orders promptly, and they deserve to be treated with respect and professionalism. Threatening or mistreating them reflects poorly on your brand and can deter customers from using your services. I urge you to take immediate action to address this issue by properly training your staff on respectful customer and partner interactions. If this behavior continues, it may lead to serious reputational damage and potential consequences for your business. I hope to see a prompt and responsible resolution to this matter. Please acknowledge this complaint and outline the steps being taken to ensure such incidents do not happen again.

always freshly prepared food and hot drinks, which i liked the most.

Multiple times my food order has been wrong but handy for work and staff are nice.

Very misbehaving staff. Very rude behaviour with courier. Very disappointing

Great place for kids as there is a big indoor climbing play room

food cold when it got here driver took wrong turning went on a 27 mile detour

Awesome place! Family/kid friendly, attentive, welcoming staff and great service! Only can suggest!

Staff friendly and quick service not like some other McDonald's

no straw and no sauce very unhappy

very polite driver,who did the job well

Above average for a McDonald's!! Very safe place with the entire police force in attendance for dinner.

Fantastic for families. We met up as a family, 6 adults with 6 small children as the play area was perfect to keep them entertained while us adults chatted as we hadn’t seen each other for months. The food was hot the service was brilliant and we could relax taking it in turns to watch the kids aged between 1 and 6 playing together in a safe environment. They even had face painters for the kids and activities on the tables making the visit an enjoyable experience. Deen Ali who is one of the managers there is a total legend and a credit to the company. I cannot fault the food or staff and we will all definitely be back

After trying 2 local charging points finally successfully. Loads of fast charging points and a clean place to eat .

ordered 2 hot chocolate ended up with 1 chocolate and 1 black coffee

Fairly good for a McDonalds. This branch is relatively clean most of the time, toilets are in good condition and kept clean. Tables and floors usually clean. I'm happy to sit in to eat in this branch if we need to. Staff are friendly enough and service is usually relatively efficient. Not had a problem with this branch getting orders wrong. Never had any complaints about this branch and we use it fairly often. Good location and ample car parking. Good access for disabled customers.

Here for a BEV charge, tea and pee break. Great porridge, immaculately clean, friendly service team

Mccrispy slapped together and cold. Not made properly. Photo showed red onion which was the sole reason I ordered and they didn’t even include it.

Known in the family as "the good McDonald's". Little play slide and tower outside and a soft play indoors for the kids as well as tablets

My mum's burger bun was mouldy and my food was cold, disgusting

Mozzarella Dippers missing from the order. Fries undercooked and arrived cold. Poor.

Think the morning shift is still asleep. Got my order wrong. Also locked doors at 6:45am only doing drive thru…

Food was cold and tasted awful.

Bot the best McDonalds I have been to but still good value for money

Never seen a maccas like it - if you want the latest and greatest in burger technology this is the place to come EDIT: Well looks can certainly can be deceiving. Turns out the burger technology is straight out of the 1800s. Apparently extra pickles means 0 pickles in the land of McDonald's. Not to mention we had more green chips than a casino. Your five stars have been revoked and we shall not be returning to the super McDonald's anytime soon

Given a time then extended it by 20mins.food cold when arrived!

Best McDonalds in a long time. Food was piping hot. Lots of tables. Speedy service. No complaints when asking for extra sauces- handed them over with a huge smile and wished us a good meal. Large play area for restless kids and electric charge points. Loads and loads of parking! Loved it!

Food was good and quick table delivery. Was a lot cleaner than other mcD's and staff were friendly. But, spent over £50 on four people and they wouldn't give me a free happy meal toy...

Normally only order drinks from this drive through which is fine. But I’ve ordered food inside twice this week and the wait time is absolutely shocking!

Always a handy place for me and my husband to call in and get something quickly. Never had bad food from them and the service is always good too.

I am deeply disappointed with my recent visit to McDonald’s. I waited a frustrating 24 minutes for a McPlant meal. The number call-out system was broken, and I had to approach the counter to inquire about my order. Only then did my food magically appear, accompanied by a nonchalant “oh, you didn’t get your order?” from the staff. To make matters worse, my chips were cold, the frappe was melted and sad, and the burgers were undercooked. On top of that, there was no ketchup available. Throughout this ordeal, I received no apology for the excessive wait time. It was evident that the staff lacked any concern for their customers. This is the third time I’ve had a negative experience at this location. On previous visits, my orders have been consistently wrong. It’s clear that there is a significant issue with the service and food quality here. I am extremely disappointed and will think twice before returning to this McDonald’s.

New McDonald's on the site of the old Harvester. There's a fairly large indoor play area (like soft play) that caters for children up to 1.35m tall, which is fantastic for running off some energy while waiting for food to arrive. Staff were friendly, everything is clean and modern. Can't fault it! Edit for Dec 24: Showing signs of wear after a few years of use. Service was slow today, but have also had better days. Carport is free for 2 hours for McD's customers (despite signage), just park in the M bays. Instavolt charging area was completely replaced a few months back, so that's really modern now (wasn't bad before, just better now). I'd say rmthe play area could use a revamp, and the store floor is a bit worn, but still not a bad McD's.

poor quality cold. the time of delivery was changed about 4 to 5 times. delivery driver was rude. not believing the code. very disappointed

same as before food is stone cold last time I will ever order pay me my gucking refund now

This chips were cold my drink wasn’t even half full

Nice airy building ( was it a brewers Faye? ) Table service with a smile - a staff member offered to take our tray away - the lady with blonde hair and glasses in white blouse and red necker, very nice

Worse staff i’ve seen, rude and disrespectful

Ordered an hour ago and food was stone cold

Ordered BBQ no surprise it wasn’t in the bag and when the food arrived it was stone cold, even the burgers felt they’d been sat in a car or left out on the side for ages despite the app stating the driver was at the restaurant. Doesn’t take nearly an hour to cook some burgers and chips even when a maccies is busy. Either the driver picked it up and didn’t confirm for ages or it was cooked and left to go cold by the restaurant. DO BETTER

40 minute wait on a big order which is ok, but the chips were terrible, like they'd been bagged before other food was ready.

The greatest Mcdonald's we've ever been to. While the car charged at one of the plentiful EV points, the kids loved playing in the soft play area, and my daughter was thrilled that she could get her face painted by a lovely member of staff. All this for free! It has the WOW factor! So much so we stayed longer than expected, which shortened our time to see Warwick Castle - that's my main complaint🤣

Nice and handy, just off the M40 Warwick exit, arrived at 2pm Friday and it's empty, lovely. Plenty of free parking, nice and clean, all the normal McD offerings. Staff were polite and friendly. Would I return = without question.

Absolutely great place. Very clean and civilised.

Absolutely had enough of this place. This is the fourth time we have received atrocious service from this macdonalds. The first time we used the app we arrived and had our number ready. Everything went well we got to the window gave out code the order went trough payment taken. Then when we got to the window the girl behind said is this your order then pressed something and looked shocked. A college walked in and just said to her shhhhhh and smiled. She then said there’s no order and wanted us to go in. Then the manager came and said the same thing. The funny thing is when we drove to the next window the food was ready. But last night was the final straw. We used our points to buy a meal and spent some money. I arrived used the app and it did t work just kept loading. I explained and the guy behind the window couldn’t care less about it. He said there’s nothing we can do. But they still managed to take our points and we didn’t receive any food and had absolutely no help from staff. They said no signal but that’s not my fault if the signal is bad in the area don’t offer the service. Macdonalds I’m done with your store’s goodbye

Cold food. AVOID. Tried to say the fries were hot so would exchange the burgers but keep the fries. REALLY? So the fries would be cold by the time the burgers were replaced. Replacement burgers came........AND....THEY WERE COLD TOO

I'd go to others before going here. The staff are friendly enough, but the place is always closed (banner says 24hours), or the order is wrong, or it's just a bit... meh.

Yes , we have taken a sort break at this service place -well McDonald site. Found out 2 hours parking free for McDonald's customers otherwise you have to pay for more hours of parking.

Always something missing in order, without a fail.

I don't do McDonalds very often but I will say that you can tell that McDonalds are owner operated and this one is a great one. Quick efficient and freshly cooked, it helps that it is busy as the model relies on this for quick service. Other branches more locally are not doing so well at this and I will drive the extra ten minutes for this restaurant. Thank you Steven

Worst McDonald's I've ever had. The food was lukewarm I had to get them to make me another coffee because it comes out cold

We had food up all night still felling bad

Awful experience! Cold coffees, lukewarm fries/burger, staff not at all interested, too bust socialising with their friends x advised "manager" of unattended rucksack, not at all bothered , won't be visiting again, feel sorry for travellers coming off M40, would avoid if possible

Waiting over 30mins for a chicken select meal last night - ridiculous. A few people asked for refunds too. Not sure what happened to the service there.

It's a MacDonald's. What do you expect? But this one has a very good soft play area inside and a small outdoor slide that we have taken the grandchildren to several times and they love it! It can get a bit over crowded in the school holidays with the staff becoming overwhelmed and standards of cleanliness dropping.

A really great McDonald's -brilliant staff, went out of their way to be helpful and friendly, plus an on site soft play, which is really clean and in great condition. Only one star missing for atmosphere as the soft play is a bit noisy, which might be irksome if you've not taken kids. This is our favourite McDonald's on the route north from Southampton!

Nice place for kids to place..face painting on Saturday are nice and free

It's a big standard McDonald's. With super fast chargers which is why we stopped. Lattes were good and cheap.

An amazing McDonald's. Can't believe there was a free soft play inside. The staff were also super helpful and friendly

Please work on improving the drive thru. My order is almost always incorrect. Please read the screen and place the correct products into a bag. I NEVER receive my SAUCES! I have to double check and provide a receipt at the window, when they could just READ their monitor/screen. If people are PAYING FOR SAUCES THEN MAKE SURE IT IS IN THE BAG!!!!!! It's so annoying. Please empty the bins outside too. Thank you!

Nice clean restaurant and a great pit stop.

Convenient McDonald's on the outskirts of Warwick just off the M40

Absolutely poor second maccies order today as the first one was terrible this one was even worse food was stone cold and the bag had split everywhere my drink had gone all over me

The vegetarian vegetable deluxe burger did not have red pesto vegetable dippers in it. It had chicken in it, I have never eaten meat before so I'm horrified. Very disappointing.

Took breakfast muffin order and money, just before 11am. They came to make it at 11:01 and wouldn't. Toxic woke Jobsworth told me to reorder as it was past 11 now or get my money back. I asked for reimbursement there and then as his attitude was so toxic. He took further offence and stated thats how they operated, took 2 days for it to return. Something so easy was obviously past their skill set.

newly built place so looks nice and is kept clean. the play area is definitely a great addition. it could do with more attention given to the physical ordering desks. you could find yourself waiting for a few good minutes for a member of staff to serve you even if there's no waiting line. all the staff is focused on drive through and mobile orders.

It says you delivered at 9.14am? ...... its now 9.55am and still no food .... so where is it ........ and to top that i can only get a refund for te food. I still have to pay service charges etc not happy at all

The food was awful quality chips were hard and cold and my partners crispy chicken was inedible!!

Customer service is always poor. I think the staff doesn’t get paid well to enjoy the work.