McDonald's in Blaenau Gwent

Quality control is non existent here. Every single time I order food it's COVERED in tomatoe sauce and the burgers are always smushed and in a mess. You eat with your eyes first and I always regret having food from here.

Says delivered but was not delivered to me!!!!

he was very lovely gentleman the transaction was a successful hand over thank you all

Mate you tock it to the wrong house

driver was sat about for over an hour with food in the car and it was completely ruined when it got to us. driver was really rude also. not the first time to of happened

A little disappointing 😥. Medium Big Mac & Fries were slightly cold, as though they'd been kept warming up for a while. On a better note, the Latte coffee was lovely!

Worst McDonald's around ever order iv had is wrong then once again give chance ordered a twix latte and was given a regular coffee bitter as hell 😡

Just a typical McDonald's nothing special

My flat bread was only half full the other half had no cheese or bacon.

never turned up. what a waste of my evening

My food has not been delivered

Didnt even show up with my meals

I praised brynmawr over Ebbw vale but I changed my mind now after this order

Brynmawr mackies still hasn’t improved with longer than average waiting times

Food cold missing 2 burgers from the feed family deal

ordered at 11:30 got my food at 1 o’clock, don’t order from here

when I placed my order it said my delivery would arrive at 18.35. then it changed to 19-15/19.30. the food was delivered at 19.16. when you order food you expect it to be for the time you ordered. not sure why it was changed but it was. if I had known it wouldn't be at 18.35 I wouldn't have ordered.

There's just too many problems to address here. One of the main problems being that they always get orders wrong. Update : I just waited 10minutes at the window and the staff couldn't even make the burger with care. The fries were cold too.

My order was not delivered but it’s says it been delivered

Good food. Well used. Busy. Slow service sometimes.

My absolute favourite driver! Both me and my partner can never doubt his manners

cold food went straight in the bin £48 down the drain!

They bloodie dropped my drink on purpose jow I'm 😢

What can I say apart from great food all freshly cooked definitely visit again

After walking for 6 hours, me and 3 other friends were greeted by two shift managers who were really friendly. Food was fast and hot, drinks had a perfect amount of ice and the burger was delightful. Only falter would be more salt on the fries, but other than that, one of the best services I’ve received from McDonald’s.

Restaurant received my order I was waiting over an hour and a half for it rang up to ask where my order was, they said they hadn’t received any order even though they gave me a order number and I was tracking it and it was saying my order had been received and made

Constantly messing up my orders.

Lovely mcdonalds, clean and very efficient. Staff were welcoming and the food was very tasty. Ive not been here before so it was a pleasant surprise.

Missing items, others were wrong. Happens everytime.

Food cold, items missing from our order and lids wasn't on our drinks properly so half the drinks empty.

Great experience. Order was all correct and ordered in great time. Food was very hot and great quality. Will order again!

never order from here, they will get your order wrong and they can't box food properly- it'll be all over the bag. Order from the Ebbw one instead if you want maccas.

Great service great delivery man, 5 stars plus, happy customer

I asked for extra lettuce considering the night before I had ordered the exact same burger and there was little to no lettuce, and to my surpirse I received a McChicken box with literally just lettuce and one bun, no chicken nothing. My Mango smoothie was filled halfway? I usually never complain about a food order as I consider other possibilities and i’m never that bothered but this order really bothered me.

make better happy meal toys its the same over and over kids are getting bored of it and sort your delivery out foods always cold

Absolute shocking time to wait for food! I know people are busy but it shouldn't take an hour and a half for food!

Because Filip works hear and he is the best

Always a nice experience in brynmawr McDonald's

Lovely staff but the food is the same level of disappointing it has been for more than 30 years. Why people see this as a treat for children baffles me.

Quick service and clean and quiet as had breakfast early morning so barely anyone there.

Only issue was that I asked for strawberry milkshake not cola but I happy let issue slide. As I not a person that cause commotion. Thank you for food much appreciated 👍

Smashed this double cheeseburger for me, thanks guys. Better talk to each other than doing good job. Highly recommended if you want to give up to eat food

Missing items food was cold and late

I waited for 1hour to have missing Large fries is most of my meal no paper towels nothing no straws or spoons for mcflurry will not order from brymawr again ... very upset.

firstly told it would arrive at 1705 it arrived at 1750 everything was cold

waiting 2.5 hours. food come all cold

Food was average at best. Part of the order was left off, thats the third time in three attempts at trying McDonalds Brynmawr. I will not bother again

Can't fault the delivery or driver but food was stone cold. it arrived quickly so must have been cold when it left.

Brilliant service from drive through girl, we did have to wait over 10 mins for our meals as the kitchen staff couldn't count how many chicken to cook

As usual, missing items from the order and had to go back to branch to retrieve these items. Bad customer service. If you've had a bad day and want food then don't go here as it'll end up worse. I say this because the mistakes are consistent on nearly every visit.

Ordered just after 18.00 . Time on the food is 19.36 . Arrival time 21.05 so food wash tolally cold had to reheat in oven to make it edible and warm. The hot chocolate was ice cold .

If only ebbw vale McDonalds could get it right like brynmawr food

Wow- terrible service for the second time. Ordered and paid no problem. Can I wait at the next window. 6 minutes later nothing. Reversed back to the food window- only to be told by the DM that they were still cooking the eggs. I mentioned I can boil one I 5 minutes. Then he wanted to blame the lack of staff and that it was busier than expected- I was the only car there when I got there. Well done MCDonalds - pay more peanuts

Nice and clean lovely staff lovely food.

Clare jones , so so rude , had a go at me for the money not transferring, and there chip cold , always greesy , and looks like it’s been thrown at a wall , me and mate are not happy

Waited to hours just for them to find and deliver my order !!

Didn't order a McMisery but that's what I got. Terrible food, awful presentation and depressing interior. Grim

Time kept changing and getting later. A long wait to normal.

food was stone cold burger rapper was all ripped chips takedown disgusting like they been there hours

food was cold and drink tipped over in bag. all of the order was there but not great this time.

Missing the big mac and the double quarter burger

Worst McDonald's I've ever been to. Always have to wait for even the smallest of orders. Food sub standard.

Absolutely freezing drinks tipped everywhere

he had my food and didn't leave mc donalds for 15mins. then had 2 delivery's before mine.food was freezing

Food extremely cold. Plus items missing.

kept changing delivery time. arrived 2 hours after ordering & stone cold.

Ordered 3 meals, no fries and burgers were incorrect.

the food was cold and missing chips

nice delivery driver! food was hot everything was there and extra :) first good experience with a mcdonald’s!

Every time I visit this mcds there's always an issue. Iv given them benefit of doubt quite a few times but its always reoccurring problems. Either, technical issues so they hadto close early, run out of certain foods, waiting over 10mins in a bay for your food, cold soggy food and the almost favourite is missing items. Time to stay away from this store as its always a disappointment being one or more of the above on every occasion.

I don’t think I could ever have a bad word to say about this place, today we went on the 29th and they had an Easter egg hunt for the kids and made it such a fun experience! Really really enjoyed it today! Thank you everyone there!

food was cold I expect my food to come warm.

Rubbish service, choose to sit in and can’t because kids taking family seating not even ordering. Staff do not help with seating and the wait for a small meal is pathetic

the food was cold i would like a refund

You always find something is missing from your order

Waited an hour for my FAST FOOD to be delivered and it turns up wrong and I ask for a refund bearing mind I paid £15 and you’re only giving me £12 back! How does that work!!!!!!

Can’t get my order right I pay for 2 triple burgers and you send me doubles what’s the point in paying the extra if you can’t get it right

Delivery was fine, but products supplied by the restaurant were appalling. My "large" fries packet was empty and had mostly scraps in it and my Big "Tasty" was cold and slimy.

Pleasant visit, quick and good quality.

Wrong items, bad quality, how do you get it so wrong,

Had a long wait to get my food and then got home to find out I was missing a burger!

did not receive my order phoned restaurant and told me that they have no drivers and to to phone to get a refund..

We've been to this McDonald's a few times and have been happy with the service. The staff today, Sat 17th Feb were lovely and the food was the same. Tables seemed clean. The seats could use a wipe down. The disabled toilet had easy access and was a good size. There isn't a hook for hanging things, although the door lock worked a treat.

I didn't get my chicken Nuggets when I spent over £15

Missing good but delivery driver was in time and very friendly

Food hot. All there including dips. Driver polite and on time. Thanks

No fault happy with order many thanks 5*

My order was supposed to arrive at 7:20pm and didn’t arrive until 8:45pm.

No longer a drive thru in Brynmawr more of a drive and park! Waited in the car park for over ten minutes, food lukewarm and milkshakes melting. This has happened on several occasions, need to get their act together to cope with demand especially at peak periods, e.g. end of school times.

Typical McDonald's, same as everywhere else.

Burger was cold. Wrapper covered in grease.

missing a item how they can miss a item when u have only ordered 4 items is beyond me

Food hot, order correct. Really lovely delivery driver. Thanks

Driver was absolutely brilliant, food was hot.

Originally my friend ordered and the wrong order was delivered so then I had to order as no replacement order was sent out and she had no money to re order. My dip for nuggets was missing too. Not very organised

The food took nearly 3 hours to be delivered, driver was fine. But not impressed on the wait.

asked for a plain and didn’t worst McDonalds I’ve been too long wait times

Great ! Ordered my item , machine not giving receipt , Lisa saw that and Immediately set about obtaining one and sorting out the machine. She was aware that I wanted to pay by cash and Immediately took me to the payment point. Service was prompt and I was also asked if I required anything else !!!!! What a lovely bunch of people who deserve recognition for their positive attitude and great customer service. A rarity I can tell you

My order shows delivered at 9:06 but has not been delivered. I contacted McDonald’s and spoke to Angel who confirmed it shoed delivered on her system also. She advised that she would order it from her side as well. I am very unhappy and would like my money refunded as soon as possible

Burger nice chips bad didn't send me Doughnut