McDonald's in Birmingham

Waiting over a hour for my order to be given to the delivery driver and the "manager" I spoke to when I called he asked for order number, didn't want to listen to the full order number and when I then asked can he just check if mt order has been made he then responds "yeah in a sec" and then hung up the phone!! 10 mins later an order arrived freezing cold and literally everything but 2 happy meals was missing !!!

Food was missing when delivered and app offered little help but the manager was lovely when called understood the issued with the app and personally helped out quickly to resolve the issue also adding in a freebie for the inconvenience.

I placed a fairly large order, costing almost £70. The food arrived wrong, cold and with missing items. I ordered 2 fish fillets with no tartar sauce and mayo instead. Both burgers were saturated with tartar sauce, more than you would ordinary get. The fries were stone cold, all 4 cheese burgers were also stone cold. The chicken nugget share box was completely missing. I'm used to a box of 20 nuggets only actually containing 15-17 nuggets, but not receiving none at all. I waited an hour for the food even though I paid extra for priority delivery. It's obvious that whoever did the order, then failed to hand it over to the driver and must have left it on the counter to go cold because who actually wants warm food?! I phoned to complain about order being wrong and was told I could come and collect the missing food. That's lovely but I paid over £5 for delivery. If I had the means to collect the food, I would have done so rather than paying for delivery. I'm now close to £70 out of pocket and the kids still don't have the food I ordered. No customer service at all. I was offered £10 refund for £70 of inedible food. Thanks for the disappointing waste of time and money. Maybe if you hire staff who can read, customers might actually get the food they ordered instead of a mixed bag of cold, items deliberately saturated in the sauce that was supposed to be removed. You either have very unhappy staff who deliberately mess up orders, or very thick staff who can't understand orders!

Second time for the week Ive been given cold, stale fries. The large fries was also half full. My coke was delivered spilt all in the bag

Absolutely disgusting service given that I ordered a burger with no cheese as my son is lactose intolerant and it was delivered with cheese when speaking with the manager at Selly oak they said I had to get a refund via Uber eats when speaking to them they say it is down to The branch to give a refund !!! Disgusting service every time!!!! My eight-year-old son had to go without his promised McDonald’s treat yet again because of this branch!!!

Whoever is the manager on shift on Friday night 8th November, they’re just deliberately letting the phone ring out. I know most of the time they answer the phone, clearly this manager doesn’t care.

Desayuné y comí panqueques, pero cuando lo abrí tenía carne en mis panqueques y la gente de McDonald's lo calculó, estoy tan decepcionada con él.

Desayuno comí tortitas 🥞 pero abrí el desayuno comí carne en él estoy tan decepcionada con él. Y lo calcularon tanto que yo y yo estamos muy infelices.

I had pancakes 🥞 but I had a meat in my pancakes they recked my pancakes

McDonalds do good burgers and the breakfast is great 👍 in all the years of eating a mcdonalds I had never tried the coffee. Had a latte last week and it was the smoothest coffee I had ever tasted. 5/5 happy there's 1 in selly oak now.

Came here today very quiet inside barely anybody inside has a suspicious feeling on this place no orders were placed to. When orders were placed though people were returning the food back (especially the fries) got ours and I’ve got to say I’ve never been to a McDonald’s that has so small portions there was barely any food to eat so I ended up buying a 49p fruit bag. Overall I wouldn’t recommend here. Pretty much all the staff were trainees so I will not give it a 1 for that but overall I would go somewhere else.

If you like cold, greasy food and coffees that aren't stirred, so all the syrup sits at the bottom, then this is the mcdonalds for you.

Welcome to the most awful McDonald’s experience. Cold food, forgotten items, reheated fries from last week is only some of their terrible qualities. Truly shameful 👎🏼

Service is quick, food is always hot and fresh, staff are always so friendly and polite.

This is the branch I visit regularly, as I dine here most weeks. The food is generally of a reasonable standard, and the service is courteous. However, there have been instances where items were missing from my order, which is particularly frustrating when only discovered upon arriving home. If I were managing the business, I would certainly emphasize training the staff to thoroughly double-check orders before they are dispatched to ensure a smoother customer experience.

Went to this mcdonalds branch with my partner through the drive through specifically asked for a wrap with just chicken and bacon on it and I get just chicken on and I ask then to put bacon on it and they put the smallest bit of bacon on it was pathetic and a waist of time never going to this branch again

Nice location for spending the time

I never eat in. I just go to the drive-through, always efficient, and staff always polite one of the best drive through's I've been to

A top 3. Always great at maccies

Not the best hit and miss on warm food

No matter what or when you order by the app, the staff at this McDonald’s can’t do anything as simple as counting the number of items or checking everything is with the order and you pay a service fee for the privilege of missing burgers or other items. It is an unacceptable, basic repeated failure.

Appalling customer service. The person taking the drive-thru orders was the most bored-sounding, disinterested person I've ever come across and when we got to the collection window they'd missed off an item on the order. I queried this only to be told 'you didn't order it' by a similarly disinterested individual who would do nothing but wave the receipt at us while repeating the same words. Before I could query any further or ask for a manager, he handed us our last item on the order before saying 'thanks, goodbye' and turning away. There are also homeless people hanging around by the payment window, harassing customers and the staff don't seem to care. Will not be returning.

Been waiting two hours so far for my delivery, about 6 couriers have cancelled. Absolute crap. Additional: arrived two hours later and half the order is wrong, burgers missing, sauces missing and drinks wrong. Shitshow.

A very warm and nice service by KA ❤️ The whole team was great 😍🥳

Food was tasty. HOWEVER.. ordered 20 nuggets and NO SAUCES. Disappointing as nuggets are meant to be dipped in sauce. PLUS, 3 large drinks with NO STRAWS. Seems like the basics need reiterating to the team.

Very quick service and friendly staff and tasty food

Good branch. Gets very busy but lots of seating, obviously tons of parking, , the kitchen is fast, and service is usually very good (the staff bringing meals to tables, looking after young families, clearing up).

My fries were completely missing from my order, even in the happy meal, are the workers that incompetent that they cannot even remember to put fries in the happy meal, and forget all the other fries. Clearly too busy talking and not focusing on customers orders which is their job.

Came this morning to buy Hot Chocolate berry muffin and hot apple pie Only the hot chocolate has hot chocolate taste .Berry muffin has tasted like bacon and Apple pie teasted like week or two old fryer oil.Jamie Oliver did a great job when he won a court case against them just inform there’s no meat in burgers.Tails,nails,skins etc

Usual breakfast menu spoilt by being served with hot chocolate instead of coffee! Don't like this outlet because you can't see the kitchen from the public areas - or the people cooking the food

A busy restaurant always full of people. Very busy. Been here for a number of times, food was standard, atmosphere often great although sometimes you saw some dodgy people but normal in this busy area. Service was impressive, staff were kind and very efficient. Cleanliness is good overall.

Went in a few months ago for a McFlurry and it tasted stale. Went back today for another McFlurry and it came mashed up and battered. I ignored this and began to eat it anyway. That was until I found an eyelash. I was furious!! I took the eyelash out and a few minutes later found another one roaming in the depths of the ice cream. I was absolutely livid and repulsed by my findings and I will not under any circumstances be returning, even if it was my only source of food. To top off this utterly appalling experience, it absolutely reeks in there. Do not recommend to my worst enemy. Do not go there if you want hygienic meals made with love and care.

Ordered a large fries, mozzarella share box and plain double cheeseburger with bacon via Uber Eats, received stone cold fries, 3 cold mozzarella sticks (so half what I'd ordered) and a cold I don't know what with a bit of bacon thrown on it. Staff were quite clearly just getting rid of what had already been cooked rather than cooking to order, knowing Uber will get the stick for it rather than themselves.

Just five minutes before i went to McDonald’s.Very good customer services by KA ;i wanna say she deserves so 10/10

Best customer service by KA I’ve never seen service like this in any shop. Much appreciated!"

I got served soggy fries and chicken selects. The amount of maltesers in the mini malteser is negligibly low. They have table service and that is good. Lots of people eating so it must be good but just disappointed about cold and soggy fries and chicken selects.

Papas fritas no comestibles que no solo estaban frías, sino que ni siquiera cocinadas adecuadamente . . evitar si no quieres terminar enfermo o en el hospital . No volveré a ordenar desde allí.

A month ago, ordered a McMuffin as usual. It came with adult size sausage, egg and one size of bread but with another bread in kid size. I requested to change it to get a normal size bread so that both sizes are matched. Finally it’s ridiculously that they gave me another kid size egg and bread to match with the original kid size bread. I’m explored and just made a refund. Never go back to this shop again

I do like McDonald's but it's always cold even more so if you have it delivered great for kids tho

They ALWAYS ALWAYS AND ALWAYS FORGETTING SOME PART OF MY PRDER today they forgot my two apple pies and deliveroo don't refund my money it's really embarrassing .

Absolutely disgusting service, workers do not care about the service they give. Especially through the drive through windows!

I like the staff working in this location. Few Chinese workers ( I think ) are very polite and hard working.

McDonald,s YOUR SO GOOD I LOVED ALL THE FOOD AND I HOPE YOU GET MORE POPULAR THANKS McDonald's WE LOVE YOU 💖

Ordered a fillet meal the fish was dark brown and full of water like it’s been sat there for ages. Fries were hard no quality in the food production bin manager needs to wake up won’t be visiting again FAIL

I have only used the drive through and it's always mega quick. Not sure if it's just good luck or it is actually quick but I haven't had any complaints so far

There are so many people at McDonald's during lunch time. As expected, there seems to be no similar franchise anywhere in the world as McDonald's, and it is a double-edged sword. But the price seemed more expensive. Still, it's perfect for a casual meal.

Great location within a large shopping place.

They are sometimes very slow in getting orders out to customers inside do more for delivery and drive though. I have waited 20 minutes in the past

You can be the only one in the drive-thru queue and they'll still send you to the bays to wait. Today they sent me there and they were full, meaning I either had to block people behind me or go park up anyway (I could have done that in the first place). I landed up parking and when I went to the bays they had four bags, so they clearly knew they'd sent four cars to three bays. Regularly miss items or get them wrong, meaning you need to check pretty much there and then or you'll have to return later to tell them something is missing (or just give up and cut your losses). The addition of the McDonald's has also made traffic on the roundabout much worse, so overall this has been a terrible mistake for the local community. There are excellent independents in the area, my fault really for being a bit lazy instead of parking up and going elsewhere. Won't be making it anymore.

Employees were very nice and helpful! Food was great as well, loved the mozzarella bites. Would go again and recommend 😊

Always find this particular branch to be very clean and the staff are very friendly. My order today was delicious which I don't say too often about McDonalds as the food usually tastes the same every time.

Clean restaurant with hard-working and attentive staff. The food was excellent too. Keep up the great work 👍🏻

Drinks spilled into the cardboard holder, I asked if they can be replaced, the assistant just looked shocked that I asked !!! Why ? She should have just done that automatically with out me asking....she only changed the lids, we didn't notice until we got back into the car the drinks were only half full.

The food is always fresh, and my daughter is always happy with the food here in Selly Oak. The service is also good. Cannot comment on the atmosphere as we do the drive through. I'd definitely recommend this McDonald's over the rest. Hot fresh food and on the odd occasion the fries haven't met my standards, they have provided fresh fries!

My order for the mighty muffin with ketchup excluded the egg and sausage and after a remake then excluded the ketchup to which the manager then passed me a ketchup tub and here you go! I’ll ensure to avoid this McDonald’s from now on. Awful manager and service!

Lovely people on drive through recommended

It is located in an open area within Selly Oak Shopping Centre. They offer you a great environment with a great team👏👏👏👏👏All employees are respectful, polite, caring and helpful towards all customers. I can say that it is one of the best Mc Donalds branches I have seen. If you happen to be there, I definitely recommend you to stop by. Manager Jamie, Amy and Ka Yee were very helpful and friendly. Thank you very much👏👏👏👏👏No parking problem. It has an open area. It is extremely hygienic and well-maintained. They are constantly cleaning. All tables have electrical outlets. It is quite suitable for resting and having a snack. I had a nice time. Thanks to the whole team :))) I will visit again.

It's horrendous with the cars going into the drive-through, and when you leave, you have to drive through car parks and get stuck in all the traffic. Go Longbridge or Northfield.

Enjoyed the Burger and chips 🍟. I would recommend it anytime

Nice ambience, good music and Excellent service by wing

I asked for extra of something, to find my food doesn't have any filling it's sposed to as standard let alone the extra I paid for. Drive through is possibly the worst I've been to. Rude dismissive staff look at you like they are annoyed by your presence. Avoid.

It's McDonald's so what more to say really! The staff were very lovely though.

Shocking. As I walked in there was a large female member of staff picking her nose and passing wind. Terrible smell and it put me off ordering a sausage and egg mcmuffin. I got very emotional and left

Quite busy today asking two o'clock. Found a deal on the order machine. Three for the pound with plenty of choices. Made the trip with the grandson much cheaper.

Great service and Megha was really helpful.

No problem coming through the drive thru. Service was friendly and professional. The meal I purchased was acceptable. The atmosphere was great with some smart looking outdoor seating on show.

Usual high standard of food. Staff were very friendly and helpful

Absolutely fuming ordered food almost two hours ago they continuously change times not answering and the people who I ordered food for waited so long that they fell to sleep disgusting and appalling customer service

Such a hit and miss branch. It’s always 50/50 recently that we actually get the right order. The amount of times we have ordered a cheese burger and got a mayo chicken?🤣 Ordered a drink with no ice and got ice (not a big deal i know, but still it’s a customer request). I work in a place where we have to read whats on the receipt and go get things for customers (as a click and collect) and we get complaints when somethings wrong, and it makes sense you pay for something and get something you didnt ask for? Valid right? We have just ordered: 2 mcflurrys, 1 malteser, 1 biscoff and 2 cokes, no ice. we got: 2 cokes WITH ice 1 malteser mcflurry 1 smarties… Like okay got no biscoff then let us know and ill ask for an alternative, but we got half way home and i realised it wasn’t the right one. Just frustrating. Before someone says to go back and change it or why didn’t you check before leaving. 1) we was practically home. there was no point in wasting more fuel for a £1.99 mcflurry that we was probably gonna just get attitude over changing. 2) Shouldn’t really have to check before food goes out the window to our car. Surely thats part of training that if you’re on drive through you have to double check the items on the receipt match whats in the bag, and going to the correct car.

It’s not bad.i would like to say tho make sure the order gets to the counter faster than it is.

Food came cold apart from fries which was a let down as it was my first time in this Mc Donalds, although good location, the service was fast but not great. Would not go again

Only good for drive thru otherwise they take forever to make your order

Horrible service from staff . Do better

Had good service and food in the drive through. Better than average I’d say

The chips were cold he gave me tea i don't drink tea .I think they need to slow down instead of rushing then may they will give out the right orders and hot food.

Way to slow . 15 mins for a vreakfast order in drive thru made me late for work .

Hotel McDonald's, homeless people sleeping inside, shouting at times and swearing. Needs security at the door. Poor establishment. Minus 5 stars 🌟

Found hair in breakfast wrap. Money refunded no problem but put off breakfast wraps and especially here.

Decent and friendly inside but almost everytime we get delivery the food is stone cold by the time they get here, We live further away from other places we order from and never have an issue with the temperature. Called up once after our delivery driver cancelled after not moving for 30 mins just to let them know that our food is going to probably be cold and they said, in their own words, that it’s not their problem to deal with its Ubers. Uber then told us the restaurant should not have left our food out to be taken by a driver after the time elapsed 🙃🙃

Was told to leave by staff after a false report and the staff refused to listen to me and instead kept insisting i left the store while on the toilet

Late delivery food cold and put phone down on me when I complained

Awful food cold put phone down on me never will I order food from there again delivery couldn't find the biggest hospital in the midland from a shop 200 yards away

Convenient, fantastic experience. Sufficient parking places

Frist time trying this mcdonald's and have to say it was a nice restaurant. Clean. Staff was quick as we didn't have to wait. The add bonus was that the milkshake machine was working

Very busy! But good staff.. have a good day and enjoy guys. :)

Food is nice but some staff member are pushy when requesting you to do survey and insist you use their names

VERY BAD SERVICE AND RUBBISH MANAGER DOES NOT KNOW HOW TO HANDLE THIS KIND OF PROBLEM AT ALL! this is ridiculous I have ordered through mcdonalds app and everytime my order arrived same problem missing order and its because we had enough of it coz it happens many times already we went to them and make a complaint but they pass the blame to the UBER EATS because they said the money goes straight to the uber eats but my point is, THE ROOT of the problem is not the uber eats because they will only collect and deliver it my point is the staff, the one who prepare our order should DOUBLE CHECK IT EVERYTHING! before they sealed the bag as simple as that! but they dont do it & it happens to me whether in uber eats app or mcdonalds app many times already and the manager said because I ordered from the mcdonalds app thats why there's a problem I dont think so there was a problem from mcdo app coz in the receipt everything I ordered was in the receipt and its so funny now coz this time they're blaming the mcdonalds app first uber eats 😂 nonsense alibi from the manager they just wont really accept that its their fault I dont think so there's difference between mcdonalds app or uber eats app they're just the same its just annoying because its not our fault its not uber eats fault IT IS THE STAFF's fault and they wont ACCEPT THE FACT THAT ITS THERE FAULT!! and they wont even give the missing order after all the effort to go there coz we've just had enough AND AGAIN MY POINT IS WHO EVER IS RESPONSIBLE FOR THE COSTUMERS ODER SHOULD MAKE SURE TO DOUBLE CHECK IT BEFORE YOU SEALED THE BAG AND STOP BLAMING THE APPS FOR YOUR MISTAKES to avoid this kind of problem ALL THE TIME! thats why people do delivery and paid for the expensive delivery fee coz you dont know what people's been going through all night or during the day and this happened & this is not about the money as well its the hassle and the stress that you will receive from them!

Late evening, service quick and food as expected but tables were not being cleaned properly much so had to pick the best of a bad situation.

Had lovely chat with a couple visiting the city

Great service provided there by WAN-MEGHA-TAVNI

Great service, quick and efficient

Absolutely awful experience food was ordered via just eat it says was delivered. It never came made 3 hungry people not happy. No answer from phone call made to restaurant many times. Took over 48 hours to get refund.

Very good food, the fries are all hot and crunchy and the burgers are both warm and delicious😋.

Kept clean and staff are helpful. Atmosphere is quite active as it's quite popular with a cross section of University of Birmingham students who live in nearby hostels, secondary students (during term time between 4-5p and families. The latter is the largest group and tends to include one parent/guardian and two to three children. Drive thru is quite busy and there are waiting bays.

As always McDonald's is a good idea if you want something quick and tasty. We love their Mcflurrys

One of the best drive through I have used . Very friendly staff, service with a smile goes a long way 😀

Usual McD standard. Fairly quick drive thru.

I love mcdonalds (sponser me please)

Best McDonald's food I have had in a long time. It was my first time visiting this restaurant and it didn't disappoint.

15 mins to serve 3 cars ordering coffee. Fake appoligy. Bad service