McDonald's in Copeland

good friendly place to eat good customer service and was served quickly for me no issues

Placed order via the App and confirmed on my arrival. On entering the restaurant there were more than 20 youths making a nuisance. The manager kicked them out. The place was a state with rubbish everywhere. My order was on the screen but disappeared, I asked about it and it had been forgotten. The manager sorted it but in total I waited 20mins. Once home the chips were cold, burgers were OK. This franchise needs to sort itself out.

Do not order delivery on app. Always forgets food, straws, dips, napkins Organised a refund and didn’t receive it, customer service is unavailable, given the run around. Website useless

Ordered on the app. Rude staff and long waiting times are unacceptable. Expensive items missing off the order

Although the staff were nice, the chicken burger was stale, the chips were stale and cold, and the nuggets were also stale. The apple pie was cooked fresh and hot, as was the cheeseburger.

Do not order online!!! Ordered a happy meal, two burgers, two cheese bites, when it arrived we only had fries and dips!!! £18 spent on chips never again! Need to train there staff on how to pack an order because it’s horrendous

Not as busy as usual but often got lots of teenagers in basically being a nuisance and eventually a group got kicked out for smoking in the toilets. Don't often sit in to eat and that is exactly why!

McDonald’s staff needs to sort themselves out. Nearly everytime I order I am always missing an item

Served me soggy fries. Extremely slow service. Whole place was very unclean.

Absolutely gross not been in 10 years now I know why

The Hamburgler and Grimace are back!!! Don't forget to use the App to get a McDonald's 50th birthday doughnut for a limited time only. This McDonald's gets very busy with unruly brats that loiters around like a bad smell, making the place unwelcoming. The drive thru is busy, and don't forget to double-check your order as staff sometimes forget to complete the order. If you order something like a Mcplant burger, prepare to wait. The staff are generally friendly and often very busy serving the customers or tidying after them.

they didn’t put my mayo in my mayo chicken burger and put lettuce in when I asked not to. I am very sad now😭😭😭

I have been to hundreds of McDonald’s around the world and by far this is the worst I ever had. The place is dirty. The food is not fresh. You would really feel disgusted after eating here.

Service is very good and their coffee is lovely.

The service is slow. Food is mid and teens ravage the place with uncleanliness and curse words. They’re rude to you on the phone and assume your a prank caller if your voice has a hint of young.

Usual McDonald's fast service good value and friendly staff

Never any ice drinks, long waits for service, hit n miss on serviettes.

Lost around 6 kg while waiting for my food ordered cheese bites and a coke and going on 30 minutes later they still weren’t here turned out the girl with the red bun was too busy talking and had left my cheese bites to go cold and hadn’t even shouted my order number out, may I add I then missed my bus home due to waiting so long and lost another 10kg walking 1 hour and a half back home

This McD has got to have the slowest service in any branch I have ever visited, loads of food sitting in the chute but no orders being made up

Good food 🍱 Good quality Low price Beautiful place Parking 🅿️ Fun I love it And enjoy 😉

Lady on dining area went above and beyond.

If the order would be correct all the time then it would be great. But at least 1 out of every 5 orders is incorrect with missing or wrong items.

They didn't have milkshakes, mcflurrys or mccrispys today so a tad disappointing

It's McDonalds. Can't go wrong really. Kids love it and it keeps them quiet 😂

5 march, horrible smell is gone thank god, but service was incredibly slow. There wasn't really many customers, just very very slow. Previous review: The reason for 1 star is the stench. For some reason when entering the store there is a smell that totally puts me off my food. It's not in any other McDonald's, just this one. It's like a sour bin smell that hits you when you walk in. 🤢

Ordered a delivery, food came and half of it was missing as well as all the dips we paid extra for! Rang them up who then said we can't do anything you will have to call customer support. Called customer support and after being passed back and forth supposedly we will get a refund in 3-5 days for what are missing. Sat here hungry and annoyed because why should I pay delivery charge to re-order the stuff they forgot to send me!!!

I wouldn't recommend using the app to order delivery, constantly missing items or not reading very simple instructions 4 out 5 deliveries in less than a month they have got wrong ..useless

It's a McDonald's what do you expect? Average wait for food and of same quality as every other McDonald's

one certain batch of chicken nuggets gave me cryptosporidiosis. i wish i was joking. however one star because the staff in general are lovely

Tried to get a Mcdelivery through the McDonald's app, after ordering and paying the app said it would take approximately 40 minutes. The delivery time then kept increasing by 10 minutes. We waited an hour and a half and then the order was cancelled!

A macdonalds drive through what's to say

Absolutely Vile and Disgusting staff don’t do anything about rubbish meals are always cold Staff need to do something cobwebs,rats and slugs everywhere avoid please!

Decent enough McDonalds, never had bad food or service when ever I have been there

It's staffed with incompetent locals unfortunately. If ever there was an argument for more immigration this is the place for it. If they can't handle a simple job like this, then what use are they? They probably all have "mental health" problems too. Sick of this generation of s.h.i t e. There's no investment in West Cumbria because the people are not worth investing in. We need MORE immigration not less, then things might actually work.

Worst McDonald’s around! Staff can’t get orders right and are garenteed to forgot something from your order! It shouldn’t be that hard! Always check your orders before you leave and don’t bother with delivery as it won’t be correct! Absolute joke

Is utter incompetence a prerequisite to work at this maccies..? Literally every time I’ve asked for either something extra or to be left out it’s completely ignored but still printed on the label and I get charged for it…. Going in to point out their screw up is pointless too because apparently they can’t process refunds in store and you’ve to email their customer service team.

Service is very slow for a fast food place. If you are take out and haven't ordered on line you are last priority in line after the delivery companies, drive through and sit inside. They need a better system to make sure all are equal. When we got the food is was okay and the staff are polite and friendly

Good food those machines for ordering are a nightmare

So busy loads of teenagers in staff were working flat out took ages to collect food

Absolutely stunk of horse faeces and when asked why i was called childish, asked to speak to the manager and it turned out it was the manager who called me childish, utter disrespect and disgusting service

Horrible smell in store and food was served cold. Will not be visiting again.

Yet again I drive home after being stuck in the parking bay for ages ,as I had requested plain cheese burgers , and what do I find yet again ,which seems to be a weekly occurrence at this McDonald's, was the burgers full of relish and onions , the money I've wasted at this place is unreal. Can none of the staff read !!!!

Awesome breakfasts shame they don't do them all day no savers menu at whitehaven.

Im usually patient and not one for complaining but similar has happened so many times now I am.7.40 am wed 15 nov 23,sat at drive thru alone waiting to be served just myself waiting for a good 8 to 10 minutes,two other cars filter past me into the outside order point and get served,I eventually just drive round to the payment point to place the order and im virtually called a liar by young man after I ask if the anyone is serving at point No 1,this angered me hence this review,beware.

Can't fault the food or service. Good quality and quick service.

It was okay, The only issue I had was a member of staff coming up to me, I had my headphones in and didn't see him until he was walking off then I took out a headphone and heard him saying to a manager "I've told him" but I've no idea what I was told.

Mcchicken sandwich came minus the lettuce and mayonnaise

Good food, served hot, very quick collection.

Ordered food didnt turn up. Had to ask where my food was. Fries not cooked and had to send back. 2nd lot of Fries not much better. Service was laim as had to ask to be served as they were talking to each other

Love this place delivery now available

The milkshakes are the bomb here it's the only thing I will visit for

Typical McDonald's though the staff all looked miserable. Marked down for the food as I only wanted a burger with no cheese or pickle whilst I completed a job I had done in the area. There was no pickle but there was cheese. I'm not allergic to dairy but they don't know that so a bit black mark for getting the order wrong. Yes I checked the receipt which said no cheese.

Grandkids love McDonalds eat everything without a fuss so good experience. Love the chicken nuggets

Just been, no menu displayed at drive through, order incorrect, food cold, fries way undercooked. Won't be going back anytime soon.

Drive through very busy food cold when I got home 5 mins later

Typical McDonald’s, typically is better than the Workington branch (Faster Service, Nicer Food, Milkshake’s available more often, etc), drive through does feature a fairly tight turn but shouldn’t be an issue to most drivers.

Absolutely shocking. Had to wait for a staff member to come out to another car and ask about our order as we hadn't received it. It comes out a few minutes later and the advertised flurry wasn't available. We got an alternative but then turns out the order was cold due to sitting for ages. And the food didn't have the extra stuff we had ordered on the big mac. The staff member was grumpy and moody

Allways miss something from the order

Only one place where you can eat after 9pm in this town ... On summer lol

Order took far to long to arrive..eat in...big mac was cold..no atmosphere just felt unwelcome

My larl son Ajay loves the place

Probably the worst McDonald’s in the country what ever you order there will be something missing ever time.

They sort all uber eats orders out first so be prepared to wait like 30-40 mins for your bog standard maccies food , and found a hair on my burger

It's McDonald's, did Drive through for a coffee.

Foods always been fine but can never shake the smell of sewage in there. Better to go than to eat in.

Sitting outside with a dog, the staff came out and asked if they could get the dog some water, while the one staff member was getting the water, another asked the same. So pleased that they took the time to look after everyone, including the dog.

I got a delivery and my mcflurry came completely melted had to drink it also all food was cold

There is a very heavy smell in the store. So couldn't stay longer with my daughter. It's smells like a toilet issue . My last 2 visits I had same experience.

Pretty much the same as any other UK franchise. Burger n chips

All standard as you can expect. Few stores on seme parking area b&m ,shoes and couple more.

Yet again they got it wrong, it seems my mighty McMuffin doesn't come with a egg ! 7:30 AM not another customer daughters iced latte 2/3 full, should have gone to workington they only get it wrong 1 out of 10 Whitehavens more like 50%.

The staff are friendly and helpful. Unfortunately, there are too many urchins in the store and I can’t have a good meal.

Went through the drive through and ordered meal didn’t get what I ordered as the staff member who took my order spoke poor English and I didn’t understand what she was on about. Won’t be going there again.

My wrap and apple pie were good. However inside stinks like human s*it. I was there in Friday and today still stinking (whole weekend...).

Great idea - click & collect bays.... filled with just eat delivery drivers... Single braincell management dropped the ball there cos it doubles up the drive thru queue n slows everything down 🤦🏻‍♂️

Got to the drive through at 10:50, there was a long queue, got to order at 11:03, 3 minutes past 11 and they refused to serve breakfast. Manager asks me what I wanted then claims all the mcmuffins were sold out but I saw the person in front just got their order from their screen. Absolute trash service.

Drive thru service absolutely shocking, waited 45 mins for a cheeseburger chips and a wrap 🤣, better customer service at kfc where the staff r actually trained properly

Abysmal service & food. Always missing something or something wrong.

We visit here every week with a young boy with challenging behaviour,and the service is always excellent

Why does it smell so bad inside? What is that? Food and bits all over the floor in the kitchen too. Food tastes normal but I'm always a bit worried about hygiene and I can't sit in because of the smell.

Drive thru was quick and food was hot when it arrived. Can't ask for much more from a McDonald's

Ordered food and drinks through uber eats and only received a coke, phoned the store they cnt send the food out that they found on the side so told us either to collect it or claim a refund which will take 3 to 10 days absolute joke

A standard McDonald's with food never great but never bad. The thing that sets our McDonald's apart from the rest is the front of house staff. They are always busy helping folk out and keeping order when necessary. They are a great asset to them and probably under recognised.

Was very busy. Took over 15 mins to get 3 triple cheese burgers and 2 fries. When we opened our food it was poorly made, sauce was pouring out of them. Fries were cold. One of the worse McDonald's I've ever had. And paid £12 for it!

Lovely food the service was horrible I was missing my napkins sauce and straws

Going through one of its periodic collapses. Awful service and food.

Got quite a bit of food, when it got to our clixk and serve bay, it was really quick! Got the food, started eating it and when it got to the fish finger bags, there were 2/3 in one (no I didn't eat it) and 3/3 in the other bag. A couple ends of a few fries were hard and overcooked but managed to eat them in the end. Also I got 2 milks but instead got 1 milk and 1 orange juice. Would order agaon from here but when you come here, just double check you got everything you ordered.

Always forget some of my food or drinks

Good service overall, however chicken nuggets were cold. It's always hit or miss regarding the heat of the meal, but I can't deny the food is still lovely. Service can be slow, only due to the busyness of the store at times.

OK. So today I'm doing something I wasn't expecting to be doing. Yesterday evening, in a torrid plight of indecision, I decided to call out (reach out, really, looking forwards) for a Big Mac having decided firmly never to have another because of a beef I have with no sauce on the top of the patties so it's too dry and not oozing with Big Mac sauce. Well, I also threw in a box of McNuggs and a Big Tasty for reasons of making the Big Mac more comfy in its environment in the hopes it might slither about in the cardboard carton like the 1980s. The outcome: the Big Mac was actually drier than an arid Arizona desert and I'm personally convinced the McNuggs were made out of plants or some other peculiar ingredient. But one works with what one' s got. Now, to the surprise. Some hours later I decided to get my chops around the Big Tasty (I have actually had one before) and what an eyebrow-raising, eye-opening, eyeball-rolling moment it was. Despite the disadvantage of having cooled, it was a tasty bolt of lightening in the wee hours to wake the very sleeping dead; it was Big and it was Tasty, loaded - nay, stashed to the gills - with sauce and tomatoes, onions, lettuce to appease the most ravenous of dieting tortoises and a complementary patty doing its job. Several bites and a few hours later, in daylight almost, more bites and it was still going, now back in its brown paper bag with a hearty send off. The moral of the story? If you're one of those people that think: " oh! burger, two bites and it's gone, I'm going to have to rally with a couple of fish filets and an entry level chicken and mayo paper wrapped back-up ", well think no more. It's hands up to this Mac House with an extra thumb on both hands. Truly a bone-shaking moment. NB. I inadvertently ordered extra lettuce and Big Tasty sauce so that may have been the key to it all. Plus, do not try fries the next day.

As McDonald's go, good service and clean

Used to be ok, but now 25 minute wait for a cold burger while they concentrate on the big delivery orders. Greggs much quicker and better.

I find the quality of the meal to be very hit and miss. I only really get a breakfast from Mcdonalds, but they are normally either very dry or very greasy. It's rare to get something in between. However, the taste is generally good and I've never had one that's put me off. Ordering from the drive through means you rarely get any napkins in your bag, and generally have to ask for sauces, they don't ask you cery often.

Very slow drive through service. Food was slightly below 'average' McDonald's standard. Otherwise it was fine.

Click and collect service excellent 👌

Always full of kids cold food and cold service

Used click and collect for our tea on Friday. Food ready shortly after I arrived and was piping hot. Service from the team member was spot on. Had double mcplant burger and was really tasty. Definitely have again.

Slow service and the food was cold

Possibly the worst McDonald's I've ever visited. Went on two occasions, both times terrible. Food lukewarm, they don't use the electronic boards correctly so you have no idea how long your order is going to be. Disorganised in the extreme.!!!!

kicks children out for no reason what so ever , sitting in a chair and a random lady screams at us and gets us kicked out and poring down.!!!!!