McDonald's in Trafford

Everything was cold and the chips look like they was yesterday’s leftovers

Food was cold, order was wrong and coke tasted off. Wish I just got a Tesco meal deal.

I only ordered a hot chocolate. I was given it with a faulty lid and now my leg is burnt, clothes are ruined and it got into the charger port of my phone that was on my lap. Hopefully my phone isn't permanently damaged. I gave 1 star as it won't allow me to give zero.

Gemma and Craig, WORST CUSTOMER SERVICE on planet earth. Charged twice for my order, didn't honour my reciepts.

drink leaked ruined all the food and also came cold

The piece of chicken they put on the bun was half the size they usually give which was not worth the money they chargrd

Somehow went to the wrong address

Excellent at achieving average.

Driver didn’t want to deliver in the hotel for some reason so I had to come out

appalling, most of our food missing after an hour wait

we've come here a fair amount, once a month. Got happy meal and Philly steak. Chips were over cooked, dey and dark brown. Asked for replacement. They gave me the same things and I said they were overcooked. The girl serving me shrugged her shoulders. Then I looked at the burger and it was nearly black. Overcooked again. Hard to say how you have a McDonald's that can't cook burgers or chips. Rubbish.

My browie was missing and my McFlurrys was missing aswell

Very polite driver. Fast delivery

Missing Big Mac and Mozzarella Dippers? Really?!?!?

Although very quiet, it took some time for our food to come. Had teenagers with us who don't use cards and were waiting by the till to be served, had to shout up and ask for assistance. Good choice of meals though, some of which are not available at our local mcdonalds so that was good. It does have an outdoor play area for kids which you don't see everyday so that's pretty cool.

Food was rubbish. Delivery fella was sound though.

I've got to be honest, I wasn't expecting anything decent due to the poor reviews. However, I was quite pleasantly surprised by the hot food served quite quickly by polite staff. With almost 7 million views on my reviews, I know good from bad, and this wasn't too shabby! There's good parking, including disabled parking spaces and an outdoor play area with seating too!

Lazy staff would rather talk and laugh between themselves rather than send orders out

order a bit cold. order not quite to request no onions or lettuce on burgers requested with no buns which was 2 and no straws for any of the drinks. the order was over £60 so I would of expected it to a better standard from mcdonalds Barton Dock Rd as it wasnt ciming far either so should have been hot prib distance of 1 and half miles maximum.

Best McDonald's in the local area. The staff do a great job.

The food was nice, the coffee didn't taste like actual coffee

got given four lots of chips instead of my order

Everything was great , the food and the delivery driver .

Food is basic, and the service is terrible. We waited 25 minutes for our food, they served everyone else who came in after us and left us until last. The only explanation we got was "sorry, it was being prepared." Honestly, don't waste your time!

Cold food, cold service, very slow just generally an awful maccies.

The price it's with 20% more expensive then other MC Donald's.....

ordered a quarter pounder and a mchicken sandwich & received 2 fillet o fish & i can’t eat fish!! complete waste of money! plus both fries were freezing

Everytime we order any sort of dip, they never put it in, to try make it more clear we added a couple extra so in total it said “5 curry dips, 1 ketchup dip” but no, ZERO dips, so dry nuggets for us yet again

Coke absolutely flat as ice had melted, assuming it had been on the counter for some time before giving ut to deli eru driver. No straws for our meals . No saltbon chips. no care for having items inside the bun instead throw in the burger box .

Ordered over £18 worth of food for my wife and I, table service, took 20 mins to turn up even though we were 2 of 5 people in the place. Food came Luke warm at best, the share box cheese sticks had no cheese inside and some on the outside. Wasn't impressed and won't be using this McDonald's again.

Absolutely poor service that I have just experienced right now. They take forever to do your small order and they aren't even busy. On top of that I had ordered fries. I then observe that the fries are already made and left in the fryer basket. The blonde haired lady then puts those chips back in the fryer for 2 seconds. She then takes out the oily mess of reheated chips and then serves them to me in a bag. Gross and disgusting. I've never had this experience at other mcdonalds. This is an all time low. It's tasted horrible and has been tossed.

By far the worst McDonald's franchise in the local area. Always a long wait. Food always thrown together and cold. Miserable staff. I've just had my last visit there, never again.

terrible takes ages and food isn't even warm

Waited 30 mins for food, table service. I went to the counter twice to ask where food was. Cold chips asked for replacement they were not much better. Table next to is complained to, the chips looked like they had been heated up in the microwave

Perfect salted fries! Enjoyed it all, thank you ♥

Very quiet and good service. Served Quarter pounder instead of double quarter pounder but changed it soon.

Missing items and constant delay

Waited 15 minutes in the drive through for a big mac meal and a cheeseburger happy meal. Practically through it at me through the car window. Got home and they'd given me nuggets instead of a cheeseburger and the food was cold. Hopeless, just don't bother.

great job getting here in the snow! thank you 😄

Waited over 15 minutes for food at the drive through. Food came stone cold and items wrong on order, had to go back into the restaurant to get right items. Waste of time

Slow service at 23:00. No mustard or onions in stock for my burger, and gherkins were forgotten, my first fries were stone cold and hard so i asked for warm ones which were not very salty, i think they were understaffed because they were rushing about but service suffered as a result

same time we have been eating all dust from stairs go over our head....bravo

Excessive wait times, cold food, and the restaurant was empty, people in drive thru complaining on wait times (people waiting over 25mins)

I’ve visited this branch a number of times both anlone annd with family and the service and food is always Good. This is a FAR superior branch than the one on the retail park at Urmston - whatever you do - DON’t visit that one!

Standard McDonald's. Facilities clean. Food freshly made.

Food barely warm and wait was long.

Worst maccies in mcr. Ignore you in drive through sit there for ages end up driving through empty handed. It literally is a drive through stopped even trying this one now

Wasn't informed about the wait on the food until after we paid at the drive through and had to ask for straws for our drinks. Waited for over 20 mins in the car park with no apology and the food wasn't hot when we received it. Got home and they'd forgotten to put in part of the order and one portion of fries was only half filled. Definitely not returning.

Ordered at the parking bays. Waited for 20 minutes so we enquired about it inside and was spoken to as if we were stupid. I’ve had issues with this location before also. Food came out cold and drinks were flat, half empty and room temperature. No apology given to top it all off… Steer clear.

The place is filthy. Rubbish all over the floors. Dirty trays handed out. Spilt drinks on the serving counter. Tables covered in rubbish.

Called here a few times for someone as it is the most convenient. The drive through is reasonably quick sometimes, but others you can be waiting a good 10 to 15 minutes., Be warned the drive through is prioritised over the restaurant customers so if you are going inside and there are long drive through queues then expect a wait and for the counter staff to act like you're invisible. Also been inside and there was a group of teenagers who seemed to know some of the staff who also were prioritised. I have a friend that has complained about the food here to McDonalds and they spammed her email asking for proof of her bank transaction. When she sent it....silence. nothing back. Just a side comment, I do have to laugh at the 5 star reviews on here! All showing professional photos and one even managed to enjoy an afternoon tea and a prosecco. These reviews are obviously to counter the numerous one star reviews so the actual star rating of this restaurant is falsley inflated. All in all I would avoid and try a different restaurant. I've genuinely had quicker service at sit down restaurants.

Food was cold, most went in the bin.

food was nice and hot however waited 20 mins and it wasn't even that busy

food was stone Cold and the kids happy meals didn't get what they asked for and no toys!

They took of my review, went back to see if It got better. Had shit all in the toilet. Rasict staff and there was curly hair in my food. I'm bald. My food was cold and moldy.

very friendly courie, even in the rain! food was all packed tidy and had everything inside

Drink was delivered spilt & food was cold

Waiting 30 minutes for our food, along with other customers who had also been waiting. Spoken to by the manager who when I asked for a refund because the wait was so long refused me. I asked for her name which she then replied that she wasn't giving it me. So I asked another staff member and they said she's new I don't know it which is clearly a lie. I asked a further member of staff who told me it was Paige. We do have a receipt which I can give details on information if needed. But she was wearing glasses, brown hair and a white Christmas jumper. Visited around 2300. She spoke to me rudely and then walked off in the back and just left me standing there. I then overheard her swearing and saying that there are customers out there that are moaning. Whilst we were waiting there were a large group of teenagers which I am presuming we're staff as they were going into the kitchen helping themselves, asking for food and getting it whilst we were all waiting. They were happy to serve them but not the customers. We received no apology from anyone. I do not appreciate being spoken to like that from a manager I don't care how short staffed they were there is no need for attitude like that. We originally did the drive through but were ignored for around 10 minutes and had to completely reverse out to go into the restaurant where we waited a further 20 minutes.

no sauces was delivered again for the 20 nuggets

good food and time. driver delivered the food not like the last drive who did not delivered the food when he say he did ?

I prefer this McDonalds to the Trafford retail one. Never get an order wrong and food always hot.

There’s always something missing, it’s not hard just follow the order instructions and that’s it, good luck guys

There was a lot of rubbish on the tables to Me It looked like they were short Of staff or just changing Shifts

After 3 burnt rolls and now an item missing from my order you have permanantly lost a customer. Shame on you... avoid this mc d's at all costs.

Order missing 2 items and food it’s cold…

amazing apologies for the wait.

I call this Posh Donald's. It's the best MacDonalds I've been to.

Food was cold and had to reheated! Not the first time

Place is spotless, service is always amazing and the staff are very friendly and always happy to help will definitely be returning ❤️💛

Missing items from order. Looked like the parts of the burger had been thrown randomly into the box in the hope they they would assemble themselves. It was bad, even for a McDonald's.

Well, that was an absolute cluster, in a bit of a rush so had to go for the fast food option, spent what felt like a disproportionate amount of time waiting, all the while listening to the manager dressing down his team about the cleanliness of the kitchen, food comes, Big Tasty with bacon meal, burger was stone cold, fries were lukewarm at best, staff member swapped it with the excuse I'd been given an old burger by mistake. Had to stand around with my new(ish) burger rapidly cooling off with fresh fries were acquired (had to ask for them too. Though the bacon seemed to have evaporated, poor show, but at least I got hot fries.

The staff are very friendly youbcan always get a seat and it is very clean

cold food and the spicy chicken was missing

Nice looking place but needs a good clean i found i was swatting flies away while eating my food so not very hygienic

Took 25 min for food and my sprite was just water, better maccies exist

We went there over fish burgers smell like burnt I ask for manager they said it’s always like that that’s means you guys not changed the oil and I ask for managers name she refused t give me her name. I never go there again.

Dirty tables and toilet. Both looked like had not been cleaned ages. Food and dirt build up around table numbers. Toilet full of dirt did not as it had been cleaned in weeks

Everything I come here you wait forever to get served 20 min for a cheeseburger 👍

Worst McDonald ever, food is cold, service is terribly slow. I dont want to give any star, but the system wont allow me

The fries were over cooked and cold the rest of the order was not as ordered and what was given to compensate for the item that they forgot to tell me they didn't have was not to the same value as ordered

Staff rude and slow standing about chatting while customers are waiting half and hour for a basic order. Priority given to the drive in and deliverpoo’s just shocking . Better to go inside the Trafford centre you get served quicker

Have visited this place several times now and experienced a marked decline in the service. Had to wait several minutes for our food despite only one car in front on the drivethru and the food was only just warm when we got it. Returned today and our fries were cold and had to be returned.

Took ages to get to me and when it did it was cold

Another order and as usual they manage to fk it up yet again, missed off a full double quarter pounder meal and a 20 box of nuggets. Surely its not that hard to read a screen and put those items in a bag right??

I have never been to a branch this terrible. They get orders wrong more times than not and the service can be very slow on the drivethough. They staff don't seem to care at all and never apologise when they get orders wrong. Drive a bit further to the MacDonalds at Asda down the road

Missing double Cheeseburger and Hot apple pie!

Its almost laughable how they can get every single order wrong. A mayo chicken meal and a chicken sharebox is a fairly easy meal to put together no? I was handed from the drive through, 3 mcchicken burgers no fries no drink and 1 sharebox Just unsure how it can be every order something is missing. I get second hand embarrassment working in the same industry that such small orders can be faffed up so much!!

The food was fine, it's macdonalds, you know what you're getting, but the speed of service here was terrible. Ordered on the self serve and was 4th in line but it took about 20 minutes to get the food.

Nice new restaurant with outdoor play area and indoor ipads for the kids.

Missed 2 burgers out of my order. Try calling them and they don’t answer

We visited this McDonald’s on Sundays and we were not happy with what we received! We got two meals and one came like this! It was disgusting Iv been trying to contact them but have had no reply i am very disappointed

Terrible service. The lady who cleans the tables is rude and nasty. The service is slow, the food is cold. I informed the manager that I had overstayed the 90 minute stay, he said he would enter my registration and waive the fine. I have just had a fine come through for £50 for overstaying by 20 minutes. Horrible nasty place.

Tills we're down, so orders placed were not made until receipts were produced.

Driver spot on, quick delivery, food as expected 👌

There’s always something missing, if I spend £20 and I ordered dips which are free but they don’t come with my order, I should be refunded the full amount, that’s not what I ordered is it

Foods wasn't warm up correctly. Taste terrible. Definitely the worst experience in McDonald's.

App wouldn't work, then drinks were hard full in cups !

chips and burger were stone cold

Quiet , don't think people know about this branch of MacDonalds so service very quick no queues. Reliable food

Fillet of fish was reheated. Chips were cold. Had to microwave them.