McDonalds in Rushmoor

Ordered 4 meals and every one was cold.. very disappointing! And thus isn't the first time this has happened from this one

Asked for no tomatoes on my burger so they put extra lettuce on instead absolutely shocking service and only half a cup of drink

So the Drive through sucks paid for chicken selects which they charged me for and didn't bother too actually pack. I got the sweet chilli sauce though with nothing too go with it.and put mayonnaise ketchup and lettuce in my son's chicken legend even though the label on the wrapper even said only ketchup every time we go there missing something from our order and still charged for it!

food was average but it is maccy D's after all never going to be any good, to many kids loitering around so decided to leave, the staff did nothing to stop them messing about. wont be going back.

Ordered food and was served quickly. However, Burgers and chips were lukewarm. Returned to main counter and staff member apologised and arranged replacement order. I would expect the replacement food to arrive hot... no, still lukewarm. Didn't bother to complain again as what was the point??? 'Fast food' should mean 'food fast' hot should be expected.

We preordered our food.. we were there in time but as no one was willing to help they didn’t give us our breakfast just one of the drinks.. since the app says they know where you are they would have known we were in the building! Then the staff were just rude! We then ordered from the normal menu.. the food was dry and disgusting but didn’t feel we could approach the rude staff about it. Was later going to contact customer service but then got a review thing sent through. Filled that out and got a response.. messaged back and forth but then they decided to not esolve the situation either and stopped communication.. so much for keeping the customers happy! Then got another review form about how things were handle.. obviously I put they weren’t but in more detail.. again heard nothing back.. absolutely disgusted by the way we have been treated in this whole scenario and now plan to take this much further. Have never had such a bad experience with McDonald’s and then to follow up it’s it being dealt with so horrendously is just shocking. NOT ACCEPTABLE! I do hope they will compensate correctly when I get to the right person.. what’s happened to customer services these days. They may be doing all this fancy stuff to their restaurants but that’s no good if the staff and food are awful is it and if the customers are not getting what they should to the standard it should be.

Nothing to say about the food. It's McDonalds. However the service is very poor. They messed up my order multiple times and refused to refund for the missing items. Avoid if you can.

Service is slow, nobody comes to counter Had to ask to place my order not use to this service or lack off

This place is always spotlessly clean and all of the people who work there are lovely! Food is usually good. Occasional missing items but they are always quick and happy to rectify. Good amount of ipads and table games for the kids to enjoy.

It’s McDonalds so not a lot else to say! Tables were clean, floor was tidy, staff were helpful but quiet. Didn’t use the toilet facilities so can’t comment on the cleanliness. Our food wasn’t piping hot but warm enough we could eat straight away (which is very important to impatient kids ) was an ideal pit stop whilst we waiting for paperwork to be completed across the road

On seeing the long queue in the drivethru, I decided to order inside at the order point using my payment card. After selecting my choice and paying by card the takeaway food was available within ten minutes. The food was piping hot and just as I had ordered. An excellent value for money meal with French fries and a drink to go with the quarter-pounder cheese burger. Have used before and will use again when hunger strikes unexpectedly. Not a high end food seller but very tasty!

I’m not really sure what possessed me to offer a convenient lunch for my kids and I. Lukewarm food taken home and eaten virtually cold, what’s to like?