McDonald's in Sutton

They’re not open 24 hours. I thought i could grab a bit before starting my early morning shift and i was stopped from entering say they are closed. Then why do they have a board outside saying “ open 24 hours

drink wasn't secure big mac and fries were inedible

delivery time was expected to be 0115. Arrived at 0205. Food is stone cold! This is a constant issue with your drivers waiting for other meals to deliver.

I had the loveliest experience while doing take away at this McDonalds. Martin who was in charge of delivering the food for costumers really went above and beyond. Martin was very caring and helpful packaging my food, specially my drink, as I had a stroller w baby in toll and he made my day. Thank you Martin!

I didn’t have any problems, ordered through the drive through. Great service

I visited yesterday with my children and have to commend how clean this McDonald’s was. The staff were very friendly and helpful and the food was fresh and hot. It was refreshing to see clean tables and staff eager to help. Thank you.

Fast service but no salt on chips.

Cold food and missing items. Also 1hr30mins late!

just made a complaint and got nothing usefull. thank you Just Eat yourself.

Rude staff cold food no one attending drive through order point cashier grubby and dismissive / rude Another visit girl giving out food was apologetic about the wait so good for her she was very pleasant

everything is stone cold not amused

9 times out of 10 this place either misses an item of your order or completley changes an item to a random item. Very frustrating

First order of the day so they clearly weren’t pressed for time. They didn’t separate the drink and food it was just put into a big bag so all the food went cold. Both chips were stale and so was the chicken fillet

Good service from McDonald’s. Loved the team spirit going on from Ambreen taking orders , Hafsa serving food to customers and Max running the shift at rush hour. Thank you for all the hard work.

The food was freezing and there was no BBQ sauce with the 20 nuggets 😔 second time this has. Happened

Food was cold and missing a cheeseburger

Dips were all missing and the fries were cold

Stopped in to partake in my complementary monopoly McFlurry and while enjoying my food I heard an almighty shout coming from the counter. I didn’t see what started it but the security guard ended up in a violent altercation with a customer. The police arrived shortly after and not 10 minutes after having been assaulted he was back working and even took the rubbish from my table. Absolute trooper. 10/10 give him a raise.

My food never arrived ! No communication and where is my FULL refund?

Food took over an hour and was freezing and un edible it went straight in the bin!

Forgotten a large drink and both mcflurrys

It's McDonald's what else is there to say

Might have just gone at the right time, but service was super fast. One of the ordering machines was down. But staff were helpfull.

I only received a drink in my order

Excellent customer service given by courier and the food was nicely packaged up. I enjoyed my food.

Parking is tight but otherwise it is McDonald's, what else is there to say

Ordered at 2:58 and it didn’t come until 3:51

Order didn’t come. You’ve got this new code thing to verify if food doesn’t come so it should be clear that mine never came as the driver never got my code let alone bring the food. I deserve a full refund

I didn't receive the milkshakes, only the piadina. Why?

Cold food and over an hour late

my order was a mess the drink spill all over the meal

Took ages to come but I understand their drivers must have been busy . Chips were terrible Again that’s twice in On my week now

food was cold chips went stale

I went there to order a takeaway for a family of four. The bags were full, it was busy. Got home and my son's wrap was missing. So I went back and spoke to the manager. He was mortified and so apologetic - so he gave us a whole Big Mac Meal free by way of saying sorry. I was not expecting that - what a very kind man and it says a lot about the standards they have in North Cheam. Thank you - we will be back!

Burgers were good. order 4 burgers and 5 chips but he chips were rock hard

Marked as delivered and never arrived

took longer than expected due to the driver stopping for 5 minutes in one location, arrived late, cold and without any of the sauces I asked for. Won't be using Just Eat for McDonalds delivery ever again. You used to be good, what happened? You ask for feedback on how late something arrived but then are at liberty to change the delivery time while a driver is on the road at will, which you do to gaslight people into thinking the order has come earlier than "expected". Ruined my night.

Very very busy Had a wait for a seat which isn't great when you do table service.

Could have been quicker food came cold drink came flat

10/10 best McDonald’s I’ve ever had in my life, food wash fresh fast and exquisizite !! Defo going back !! Loud food dere

Standard Maccy Ds but the car park / parking is ridiculous

Very nice and friendly staff but parking spaces are really tight.

We did the drive through so didn't go inside the restaurant. They were friendly staff serviced quickly

Food is good and delivers on time

I did a delivery order on their app, I ordered 2 plain double cheeseburgers and they both had onions in it! Not happy at all!!

I had an exceptional experience at McDonald's that went far beyond my expectations, and I just have to share it. Last night, I was at the drive-thru with my kids when my car suddenly stalled. It was a stressful situation, especially with three kids in the backseat. I was blocking the line, feeling frazzled and unsure of what to do. That's when the manager, Alex, came to the rescue. He went above and beyond his way to help us. Thanks to Alex and team, we were able to get back home on time. This kind of dedication and service is truly rare and deserves all the recognition. Thank you, McDonald's, for having such an amazing team. I'll always remember this act of kindness !

Can't go wrong with a McDonald's

They can not get a simple order right. We ordered share box and were handed select sgate box. Previously a burger missing from the order. We cannot sit in drive through opening boxes to check the order is right.

Can't really say much, it's a fast food restaurant doing it's job. Still enjoy them

Best Maccies in the wider area. Consistency is key - and they're super consistent!

Very dirty toilets also they doyuse gloves while making the food

Great service very clean Fantastic experience 👏

The driver was 7 mins late the food was cold I left a note not to ring the door bell and he rang the bell and he was very rude

Just been to the get food, every fine until we got to the window to collect, person was polite but all we could hear was people in the back swearing, it was so bad. Then someone who wasn’t in uniform was running into the kitchen and messing around. I just don’t think it’s professional when customers are having to see and hear them messing around and swearing as loud as they can while you are waiting

Food was cold, no sauces were given, no straws and the chips were overcooked, old and cold!

Fast food... The place is clean and the food is nothing special.

Order says delivered but wasn't delivered, no attempt to contact me so it sounds like the driver just gave it to someone else

What happened to fast food, waiting for over 15 mins

Ordered at driver through but we made to wait on side park for nearly 15min! Completely Defeats the purpose of drive through!!

The times I have been through the drive thru to order and be told they have no milkshakes very bad and annoying can’t see how they keep running out

Every Time we think about eat at McDonalds, this is the one. It's the best choice around New Malden / Wimbledon / Raynes Park. It's not perfect, the parking is small and doesn't have the playground for kids, but it has parking and the space inside and how it is organized is really good. The service works and the food is good. My first choice for a MC dine in.

As usual cold food flat drink and poor service

the coke spilt in the bag, this lead to the bottom of the nuggets box being soaked and falling apart, two nuggets fell on the floor while transferring to a plate. the large chips completely fell through the bottom of the bag and onto the floor as well. absolutely disgraceful.

Its a Macs, nothing special, but my god do they make some of the best fresh mcdonald's burgers

I was served by Ambreen, she has exceptional customer service and very professional. Order was taken promptly and the breakfast was good.

Overall the service and food was alright . Disappointed with the ordering on line app ,the payment system was down and there was no warning about it in the store . The staff knew about it .

This has easily been consistently the worst McDonald's ive been to for the past 5 years. Whenever I order anything something is always wrong, Its usually getting half a box of fries and/or not getting the correct bun meant for the burger. however somehow more than once I have had my burger completely squashed or my apple pie rock solid to begin with and slowly oozing out after being cracked before its actually gotten to me. I do find myself coming in every now and then as it is quite convenient, its a shame the food does plainly just suck though.

I received the wrong order. Please can this not happen again.

Used the drive through. Professional staff member patiently took our order without any signs of rushing us or being impatient. Food was ready for collection by the time we reached the window. Big Mac was good & felt freshly made. Fries were a bit floppy & not as hot as hoped. Wanted to park up but no free spaces at all.

Drive through, friendly helpful staff - recommended

This is side salad they gave me in chicken nuggets container, we don't gave this to our caw!!! What do you think to give this to your customers ,,

Took 45 minutes to turn up at which point it was cold.

Always something missing. Be it the nuggets you’ve paid for, syrup for the pancake meal, or Sunday’s disappointment, no meat products in a breakfast wrap which made my hangover all the worse. Going back to M&S petrol stations for my snacking needs from now on.

It a McDonald's. What can I say 😀

It's McDonald's you get what you expect except it's no longer fast food unless you are in the drive through. As a walk in you are last below drive through and the annoying scooter idiots

Well, what can I say! I tried to get the chicken and bacon wrap of the day and customise it by adding extra bacon. Like I do with a triple cheese burger. Something seemed up with the self serve terminal so I called for help. I said I'm trying to add bacon. I was then told I'm NOT ALLOWED! I went to the till, I said I wanted the crispy chicken but not crispy bits of onion I wanted normal. I was told not allowed. It's against their new policy. So I couldn't add bacon or exhange crispy onion for normal fried onion. So I said all I want is what I want and willing to pay for it!! I walked out without purchasing anything.

Its just ok really, often very packed and busy...

11 o'clock on a Wednesday evening is not normally a time to get particularly cheerful stafff.But both ladies I was served by at the drive through , were very pleasant.Had a smile for me, so complaints at all!

my drink spilt and all the food was soggy

I was on my way home from work and pop in to buy black coffee with a McDonald's warp breakfast unfortunately no picture to show.

The staff are all so unprofessional, I ordered a coffee waited for 10 min while I was hearing all of them throwing stuff at each other and laughing, the cleaner was called by one of the girls while cleaning and handed over a tray to take to a customer which is disgusting and not hygienic at all. Avoid this McDonald or change the staff

Cold. No point in using the drive through, just go in and eat. At least you can complain in the restaurant and take it back. Bit late when you get home..

Order didn’t come many items and I reordered and one idem didn’t come again …I just want refund

One of the better ones 👌 Edit 18-02-2024 I visited again tonight and unfortunately the food was luke warm and when I complained to the manager he has given me a credit code for when we return. He was short staffed and very busy. Thank you Louis for handling the situation well.

The food is good, same as the other outlets and there was not much of a huge wait time. There were a lot of people, so it was kinda hard to find a spot to dine. There is ample space for parking and there are quite a few bus stops within the locality.

Very rude manager was late at night/early morning but no reason to be rude.

Why are my drinks always flat!! Intercom system is painfully bad. Swear my sugar taxed coke tastes like diet. Fix those and you're golden as the arches. UPDATE: drinks are good and intercom finally fixed! It's almost like they listened UPDATE: 4th September 2022 drinks flat again second week in a row! UPDATE: February 2024 ordered two classic cokes one I'm sure is diet again! Everything else was good though

One of the better mcdonalds in the area. They serving food fast and there's not so many people inside.

EVERY SINGLE TIME, for the last 5 times I've ordered. Part of the order is missing!! Can never seem to get all the food I pay for!

The receptionist was rubbish at night. He didn’t understand what I am saying. I think he knew what I am talking but he pretended not to understand it. That’s shame!!!

my whole order was wrong. I asked for no cheese and got extra cheese. 2 items were not sent.....Rubbish

A clean and tidy McDonald's with Drive Thru. Always busy, with long opening hours. Using the mobile app and the table number got me personal service in about 3 minutes. Wow.

It was the first time I had breakfast in Mcdonald 's. The place was really clean and tidy. The member of the staff welcomed me with a smile, and after I made my order through the screen, my food was ready very quickly. I gave 4 stars as I am not really fun of fast food. I only did this time because of the rush of getting something quickly and in early hours in the morning.

Chips were stone cold and hard

Food was freezing cold was standing there for 15 minutes past delivery time

The trainee Milan was so lovely, gave us a smile and was overall just really kind and welcoming!

McDonald’s cheam has a new employee called Milan working there, he might as well be regional manager as his service was exceptional! He handed me some ketchup with the utmost grace and his smile when I said that you made my day that little bit better. Give this man a raise immediately!

A very good store, 24 hr drive thru and very friendly staff.

Sitio amplio y muy espacioso, ameno y muy agradable, la comida rapida y muy sabrosa. Se puede ir con niños y con personas mayores.

Overall quite a good one but has typical problems randomly like milkshake machine not working and milk sachets not out/missing bits that should be out and sometimes most weirdly the milk shake machine is out of order for drive through but ok if you walk into the branch.....I don't understand that one I'm afraid but its happened more than once so we know to walk in instead if they say they are out of order in the drive through but otherwise like I say a good branch mostly.