McDonald's in Sutton

Amazing experience every single time

Cold nuggets, cold fries, cold tenders. Very disappointed.

Burgers are hot, made with care and very nice compared to other McDonald’s branches. Staff are friendly and overall vibe is pleasant

i ordered a veggie burger and they added real beef

Not 24hr despite what is advertised. A disgusting lie and a waste of space. I expect better from this world

I’ve just been and ordered a large meal, picked up drive through, drove home and then discovered no fries! Not happy!

McDonald's needs to start Small and Large portions. I had Egg M muffin. Wife had Breakfast bap with bacon. You could have fed it to an ant and it wouldn't have filled the ant up. Measly. Waste of time stopping to eat. Only good thing, Coffee is the best of everyone else's offerings. But the food, measly pathetic portion. Give me option order LARGE.

From all of the McDonald's I've been lately this one is the worst one the foot is being called the Coca-Cola I ordered with my meal is awful the tasty server I throw it away I throw the chips away as well because it's called. And if that's not enough the security guy argues with half of the people inside of the McDonald's is it on the door stopping too young girls to go inside of the McDonald's and keep telling them they have been banned from that place and that's all the time I've been inside .

Got my order wrong. Fries had hardly any salt. Burger was as dry as cardboard. 2 starts because at least it was hot

Food bag had a funny smell and the burgers were cold.

Very clean wide space and quick service

Happy Friendly driver fresh food

It's a very good branch of McDonald's! Burgers look like they do in the photos, place is super clean and well managed. 5 stars if you've got a hangover!

Simple food done well , nice premises and excellent service . Thank you .

Food is terrible and service is below the ground. Rude workers who hate their job. Such a shame. What a let down

Collected my order from Drive-Thru. I live 3 mins away but by the time I got home my order was stone cold and Big Mac had no lettuce at all. Have bought food from North Cheam many times and service mostly good but not this time. It’s the last time I order food from here.

It's always busy. It's cleaner than some in the area. The loss of human contact when ordering is a loss, in my opinion. It's all a bit faceless now.

It's late at night, stupid drunken customers who think it's great to attack the staff. Will avoid in future.

Forgot all my sauces absolutely joke how am I going to eat my cheese share box and my nuggets absolutely joke be better

problems with the app making it so long to order

This is hands down the worst McDonald's I’ve ever been to. The food is always cold, and the large chips are never actually full – they’re usually half-filled, which is incredibly disappointing. On top of that, they consistently forget to include sauces, even when I’ve paid extra for them. The lack of attention to basic standards and customer satisfaction is honestly awful. I wouldn’t recommend this location to anyone.

In general it's good But the lobby and toilets in busy hours are messy

The food was completely cold it’s not delivery related issue cause one of the item was fresh and hot seems they don’t care about it it’s the second time

Can't complain. Ordered from here for the first time (this specific branch) and it's one of the only times I received everything I ordered. Drinks actually packaged properly, food was hot and not luke warm like many other McDonalds I've ordered from. Fair Play 👏

Received terrible customer service from a manager today, think her name was Mim. I ordered a double sausage and egg mcmuffin meal and received it cold after I asked for an exchange she looked at me as if there was something wrong with me, no apology nothing and rolled her eyes at me. I also heard her speaking badly about one of her colleagues (probably why my food was cold as she preferred speaking to her colleague rather than serving me). This happened in the drive through at around 10 am.

Lousy service long waiting times

I still haven't got my food the driver has taken my food without delivering ut I want a full refund

Late and wrong order was given to us

They’re not open 24 hours. I thought i could grab a bit before starting my early morning shift and i was stopped from entering say they are closed. Then why do they have a board outside saying “ open 24 hours

delivery time was expected to be 0115. Arrived at 0205. Food is stone cold! This is a constant issue with your drivers waiting for other meals to deliver.

drink wasn't secure big mac and fries were inedible

I had the loveliest experience while doing take away at this McDonalds. Martin who was in charge of delivering the food for costumers really went above and beyond. Martin was very caring and helpful packaging my food, specially my drink, as I had a stroller w baby in toll and he made my day. Thank you Martin!

I didn’t have any problems, ordered through the drive through. Great service

I visited yesterday with my children and have to commend how clean this McDonald’s was. The staff were very friendly and helpful and the food was fresh and hot. It was refreshing to see clean tables and staff eager to help. Thank you.

Fast service but no salt on chips.

Cold food and missing items. Also 1hr30mins late!

just made a complaint and got nothing usefull. thank you Just Eat yourself.

Rude staff cold food no one attending drive through order point cashier grubby and dismissive / rude Another visit girl giving out food was apologetic about the wait so good for her she was very pleasant

everything is stone cold not amused

9 times out of 10 this place either misses an item of your order or completley changes an item to a random item. Very frustrating

First order of the day so they clearly weren’t pressed for time. They didn’t separate the drink and food it was just put into a big bag so all the food went cold. Both chips were stale and so was the chicken fillet

Good service from McDonald’s. Loved the team spirit going on from Ambreen taking orders , Hafsa serving food to customers and Max running the shift at rush hour. Thank you for all the hard work.

The food was freezing and there was no BBQ sauce with the 20 nuggets 😔 second time this has. Happened

Food was cold and missing a cheeseburger

Dips were all missing and the fries were cold

Stopped in to partake in my complementary monopoly McFlurry and while enjoying my food I heard an almighty shout coming from the counter. I didn’t see what started it but the security guard ended up in a violent altercation with a customer. The police arrived shortly after and not 10 minutes after having been assaulted he was back working and even took the rubbish from my table. Absolute trooper. 10/10 give him a raise.

My food never arrived ! No communication and where is my FULL refund?

Food took over an hour and was freezing and un edible it went straight in the bin!

Forgotten a large drink and both mcflurrys

Might have just gone at the right time, but service was super fast. One of the ordering machines was down. But staff were helpfull.

It's McDonald's what else is there to say

I only received a drink in my order

Excellent customer service given by courier and the food was nicely packaged up. I enjoyed my food.

Parking is tight but otherwise it is McDonald's, what else is there to say

Ordered at 2:58 and it didn’t come until 3:51

Order didn’t come. You’ve got this new code thing to verify if food doesn’t come so it should be clear that mine never came as the driver never got my code let alone bring the food. I deserve a full refund

I didn't receive the milkshakes, only the piadina. Why?

Cold food and over an hour late

my order was a mess the drink spill all over the meal

Took ages to come but I understand their drivers must have been busy . Chips were terrible Again that’s twice in On my week now

food was cold chips went stale

I went there to order a takeaway for a family of four. The bags were full, it was busy. Got home and my son's wrap was missing. So I went back and spoke to the manager. He was mortified and so apologetic - so he gave us a whole Big Mac Meal free by way of saying sorry. I was not expecting that - what a very kind man and it says a lot about the standards they have in North Cheam. Thank you - we will be back!

Burgers were good. order 4 burgers and 5 chips but he chips were rock hard

Marked as delivered and never arrived

took longer than expected due to the driver stopping for 5 minutes in one location, arrived late, cold and without any of the sauces I asked for. Won't be using Just Eat for McDonalds delivery ever again. You used to be good, what happened? You ask for feedback on how late something arrived but then are at liberty to change the delivery time while a driver is on the road at will, which you do to gaslight people into thinking the order has come earlier than "expected". Ruined my night.

Very very busy Had a wait for a seat which isn't great when you do table service.

Could have been quicker food came cold drink came flat

10/10 best McDonald’s I’ve ever had in my life, food wash fresh fast and exquisizite !! Defo going back !! Loud food dere

Standard Maccy Ds but the car park / parking is ridiculous

Very nice and friendly staff but parking spaces are really tight.

We did the drive through so didn't go inside the restaurant. They were friendly staff serviced quickly

Food is good and delivers on time

I did a delivery order on their app, I ordered 2 plain double cheeseburgers and they both had onions in it! Not happy at all!!

I had an exceptional experience at McDonald's that went far beyond my expectations, and I just have to share it. Last night, I was at the drive-thru with my kids when my car suddenly stalled. It was a stressful situation, especially with three kids in the backseat. I was blocking the line, feeling frazzled and unsure of what to do. That's when the manager, Alex, came to the rescue. He went above and beyond his way to help us. Thanks to Alex and team, we were able to get back home on time. This kind of dedication and service is truly rare and deserves all the recognition. Thank you, McDonald's, for having such an amazing team. I'll always remember this act of kindness !

Can't go wrong with a McDonald's

They can not get a simple order right. We ordered share box and were handed select sgate box. Previously a burger missing from the order. We cannot sit in drive through opening boxes to check the order is right.

Can't really say much, it's a fast food restaurant doing it's job. Still enjoy them

Best Maccies in the wider area. Consistency is key - and they're super consistent!

Very dirty toilets also they doyuse gloves while making the food

Great service very clean Fantastic experience 👏

The driver was 7 mins late the food was cold I left a note not to ring the door bell and he rang the bell and he was very rude

Just been to the get food, every fine until we got to the window to collect, person was polite but all we could hear was people in the back swearing, it was so bad. Then someone who wasn’t in uniform was running into the kitchen and messing around. I just don’t think it’s professional when customers are having to see and hear them messing around and swearing as loud as they can while you are waiting

Fast food... The place is clean and the food is nothing special.

Food was cold, no sauces were given, no straws and the chips were overcooked, old and cold!

Order says delivered but wasn't delivered, no attempt to contact me so it sounds like the driver just gave it to someone else

What happened to fast food, waiting for over 15 mins

Ordered at driver through but we made to wait on side park for nearly 15min! Completely Defeats the purpose of drive through!!

The times I have been through the drive thru to order and be told they have no milkshakes very bad and annoying can’t see how they keep running out

Every Time we think about eat at McDonalds, this is the one. It's the best choice around New Malden / Wimbledon / Raynes Park. It's not perfect, the parking is small and doesn't have the playground for kids, but it has parking and the space inside and how it is organized is really good. The service works and the food is good. My first choice for a MC dine in.

As usual cold food flat drink and poor service

the coke spilt in the bag, this lead to the bottom of the nuggets box being soaked and falling apart, two nuggets fell on the floor while transferring to a plate. the large chips completely fell through the bottom of the bag and onto the floor as well. absolutely disgraceful.

Its a Macs, nothing special, but my god do they make some of the best fresh mcdonald's burgers

I was served by Ambreen, she has exceptional customer service and very professional. Order was taken promptly and the breakfast was good.

Overall the service and food was alright . Disappointed with the ordering on line app ,the payment system was down and there was no warning about it in the store . The staff knew about it .

This has easily been consistently the worst McDonald's ive been to for the past 5 years. Whenever I order anything something is always wrong, Its usually getting half a box of fries and/or not getting the correct bun meant for the burger. however somehow more than once I have had my burger completely squashed or my apple pie rock solid to begin with and slowly oozing out after being cracked before its actually gotten to me. I do find myself coming in every now and then as it is quite convenient, its a shame the food does plainly just suck though.

I received the wrong order. Please can this not happen again.

Drive through, friendly helpful staff - recommended

Used the drive through. Professional staff member patiently took our order without any signs of rushing us or being impatient. Food was ready for collection by the time we reached the window. Big Mac was good & felt freshly made. Fries were a bit floppy & not as hot as hoped. Wanted to park up but no free spaces at all.

This is side salad they gave me in chicken nuggets container, we don't gave this to our caw!!! What do you think to give this to your customers ,,

Took 45 minutes to turn up at which point it was cold.